Coach, SMB Sales Development
What you'll do in your role.
Meet and exceed objectives for team performance and individual performance of assigned experts by providing effective feedback, coaching, and support. Minimizes escalations through effective coaching and support as well as proper handling of calls escalated to the coach to achieve the right result.
Understand and effectively leverage metrics and other measurements to drive team performance; use good judgement and business acumen to balance metrics and resolve customer issues.
Provide meaningful career and professional development for assigned experts, in partnership with leadership development staff; Coach and develop experts, including inspection and observation of expected behaviors and outcomes, actively engaging in day-to-day activities in the pod and being a trusted resource for experts through in-the-game coaching.
Effectively use recognition, coaching, training, and other tools to lead coaches and experts and inspire world-class performance and employee retention.
Coordinate, cooperate, and collaborate with other coaches serving a shared customer base to ensure a seamless customer experience.
The experience you'll bring.
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Position details
Req ID: 191059BR
Department: Business Sales
Travel Required: No
