Description
SAIC is looking for a System Administrator to join the Fleet Support Team in support of the Comprehensive Automated Maintenance Environment - Optimized (CAMEO) Software for the V-22 Community across the Air Force, Navy, and Marine Corps out of Norfolk, Virginia.
Work will be performed onsite and is therefore open to candidates local to the area.
The System Administrator will be expected to gain a working knowledge of the CAMEO suite and associated processes to provide troubleshooting assistance, develop documentation, and assist in various upgrades to the software and new implementations, to include our WiFi initiative. Experience operating within a military aviation maintenance environment and having procedural knowledge is valued. The candidate is expected to possess strong customer service and communication skills, and the ability to grow with ever changing Fleet needs in support of the maintenance and future sustainment of CAMEO.
Primary Duties
Become aware of and proficient in the CAMEO Software Suite, stay current on the latest CAMEO environment changes, and attend CAMEO training and/or testing when new capabilities are released, or new processes are being utilized
Gain knowledge of the software installation, update, and account management processes to perform user acceptance testing on applicable software prior to dissemination and provide feedback to the Fleet Support Operations lead and Product Owner as required.
Ability to assist in implementation of software and WiFi capabilities on-site, as required, with Fleet Users ensuring functionality and confirming all requirements are implemented and closed accordingly
Through learned knowledge of CAMEO, provide troubleshooting assistance and communication with CAMEO Support Representatives and satellite locations in the Fleet utilizing trouble ticket system (CRITTERS), telephone, and email. Facilitate elevation of bugs to the Development team through the utilization of JIRA
Assist in the distribution and tracking of builds throughout the fleet, provide direct feedback for any issues associated with upgrade, and be able to provide technical assistance regarding software navigation and use
Contribute to the development and distribution of End-User Description documents, detailed implementation checklists, rollout scheduling, and other artifacts as required. Review and provide feedback on documentation pertinent to Fleet use and reauthorization efforts as required. Respond to Requests for Information from the Program Office to facilitate timely support to the Fleet in meeting mission requirements
Navigate dashboards, webpages, and trouble tickets with the ability to create, update, and close tickets, develop dashboards for high-level overview, and track items to resolution (Confluence, JIRA, CRITTERS). Ability to assist with ticket backlog grooming as it pertains to current CAMEO software and future sustainment of the software package
Qualifications
REQUIRED EXPERIENCE AND EDUCATION:
Bachelor's degree in Information Technology or related field and/or 2+ years of experience administering software on a military network and help desk experience. Years of experience may be substituted in lieu of degree
US citizenship and the ability to obtain an Active Secret Clearance is required
Security+/DOD IAT Level II Certification required
Proficient in Microsoft Office Tools, including Excel, PowerPoint, and the ability to work on multiple web platforms
Recent experience working on government funded programs
DESIRED SKILLS:
S-6/ALIMS and CAMEO knowledge
Experience on JIRA/Confluence
Experience operating within a military aviation maintenance environment and having procedural knowledge is valued
Candidate is expected to possess strong customer service and communication skills, and the ability to grow with ever changing Fleet needs in support of the maintenance and future sustainment of CAMEO.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2315010
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
