Support Specialist - Repair Shop Metro Atlanta
Description
Support Specialist - Reliability Service Center
This position is located at the General Services Headquarters at 62 Lake Mirror Road Building 9 - Repair Shop, Forest Park, GA 30297.
JOB SUMMARY
This position is responsible for providing support for the Reliability Service Centers which includes the Repair Shop, Central Tool Shop, and Juliette Metrology Lab. Duties include, but not limited to: timekeeping, expense reporting, and handling of all administrative and facility needs. Additionally, other duties will include answering phones and direct customer questions to appropriate personnel, shop logistics, and ordering and maintaining office supplies.
JOB REQUIREMENTS
Education Requirements:
High School Diploma or equivalent
College coursework and or degree a plus
Certification as an administrative professional a plus
Experience Requirements:
Significant amount of recent administrative or support experience supporting multiple staff members (in a corporate environment) required
Proficient with all Microsoft Office products (i.e. Word, Excel, Outlook, PowerPoint) required
Previous experience processing expense and expense reports strongly preferred
Prior data entry experience and experience creating/managing reports preferred
Previous experience using an online time recording system/software preferred
Knowledge, Skills & Abilities:
Ability to provide superior customer service to internal & external customers
Ability to exercise good judgment and discretion in handling confidential matters
Excellent interpersonal and communication skills (telephone, verbal, and written)
Ability to work well with others - be engaged as part of the team
Ability to build and maintain positive relationships with internal/external customers and co-workers
Must be self-motivated and quick to grasp general concepts and guidelines
Possess excellent time management, planning, organization, decision making, and problem-solving skills
Flexible, multi-task oriented with the ability to meet deadlines, work with minimum supervision
Strong focus and accuracy and attention to detail
Strong computer skills with proficiency in Microsoft Office (Word, Excel, Power Point, Outlook) and other company applications (for time reporting, payables, expense reports, etc.)
Ability to lift 50lbs (e.g. case of paper, full file folder box, etc.)
Behavioral Attributes:
Candidate must demonstrate behaviors consistent with company culture and Our Values including but not limited to:
Customer focused
Professional maturity
Demonstrate initiative
Strong integrity and work ethic
Ability to sustain confidentiality and protect secured data
Strong interpersonal and teambuilding skills
JOB DUTIES & RESPONSIBILITIES
Answer phones and direct customer questions to appropriate personnel
Provide support to customers requesting the services of the Repair Shop
Arrange logistics for meetings - scheduling, procure locations, invite attendees, room set-up, and food as needed
Order office supplies as needed
Complete I-9 form for new employees
Process credit card purchases through I-expense associated with the purchase of material or travel
Utilize STARS time reporting system to perform timekeeping duties and reporting
Maintain following:
Drivers Management Online (DMO) system (list of CDL or CMV drivers)
Schedule DOT physicals
Generate reports
Parking pass process
Computers, printers and copiers
Document control which includes hardcopy and scanned documents
Recycle centers
Perform the following:
Generate Call-out list / Overtime / On-call Document
Manage secured folder access
Database updates
Maintain procedures and small revisions
Coordinate special projects
Other Requirements
Must also be able to pass a written pre-employment clerical test (SASS) and a Customer Value Assessment in order to be considered - candidates selected for further consideration who are not already test qualified will be contacted to be scheduled for a test session as appropriate
Candidate must demonstrate behaviors consistent with the company culture of Southern Style - Unquestionable Trust, Superior Performance, and Total Commitment
Candidate must demonstrate the behaviors associated with our safety culture and must be a "Safety Champion" and advocate
Job Type: Standard
Primary Location: Georgia-Metro Atlanta-Forest Park
Operating Company: Georgia Power Company
Job Type: Standard
Travel (Up to...): No
Union Covered: No
Work Location(s):
Gen Svc Hqtr Forest Park - 62 Lake Mirror Road (62FORESTPARK)
62 Lake Mirror Road
Forest Park, 30297
Req ID: GPC2008636
