T-Mobile's Legal and Emergency Response team (LER) protects the confidentiality and security of T-Mobile subscriber information while providing outstanding customer service to those seeking lawful release of subscriber records. LER is committed to being an engaged and high-performing team that supports T-Mobile, its customers, and agencies or entities that serve legal demands for customer information with quality, efficiency and in compliance with law. LER has the following four major areas of responsibility: CALEA/ECPA/NSA Compliance, Emergency Response Compliance, Government Support, and LER Technology Roadmap & Support.
We are currently filling multiple roles in the following locations: Allentown PA, Overland Park, KS and Parsippany, NJ.
What you'll do in your role.
Please review the following job descriptions carefully. Apply here to submit an application for any or all of the below opportunities. You will have the opportunity to identify which team and location you are interested in if selected. Please note that the selection process includes a video screening submission and panel interview. You will be invited to complete a HireVue screen if selected to move forward.
Case Management Specialist Job Summary:
The Specialist, LER Case Management responds to legal demands for stored l customer information. Specializes in analyzing information from many sources, applying standard practices/policies, and providing detailed reports of findings. The Specialist utilizes specialized training to perform unique and complex administrative, technical and support tasks. The Specialist should have experience in reading and understanding legal demands. The successful candidate will support compliance activity governed by the Network/National Security Agreement and therefore must be a U.S. citizen.
Real Time Operations Specialist Job Summary:
The Specialist, LER Real Time Operations, analyzes, processes and responds to legal demands received from law enforcement agencies for real-time network or location surveillance and customer records and coordinates the statutorily mandated reimbursement for providing that service. This skilled role operates in a 24/7/365 call center environment and performs remote implementation and maintenance of court ordered electronic surveillance (i.e., wiretap, pen register/trap and trace) and handset location tracking. The Specialist supports LER technical teams and cross-functional business partners to perform testing and troubleshooting of network interception systems. The successful candidate will support compliance activity governed by the Network/National Security Agreement and therefore must be a U.S. citizen.
Emergency Response Center Job Summary:
The Specialist, LER Emergency Response Center provides 24 x 7 phone support to Law Enforcement Agencies (LEA) and Public Safety Answering Point (PSAP) requestors. The Specialist shall respond to requests that are of a emergency or exigent nature. The Specialist will receive off the phone exigent requests where they will then need to process and respond to these requests in a timely manner. The Specialist position requires strong interpersonal skills, excellence in courtesy and concern, as well as always maintaining professionalism to provide a valued experience.
Solutions Center Job Summary:
The Specialist, Solutions Center must assess escalated customer issues and present dynamic resolutions. S/he specializes in analyzing information from many sources, applying standard practices/policies and providing detailed reports of findings. Critical thinking and problem-solving skills are important. This individual should possess the ability to diffuse difficult and highly escalated customer situations. The incumbent utilizes specialized knowledge and skills to perform unique and complex administrative, technical and support tasks. It is the specialist's responsibility to work collaboratively with all available resources with cross functional business partners to provide full and final resolution to all concerns expressed by the requestor.
The experience you'll bring.
Legally Authorized to work in the US (or US Citizen for LER and National Security Compliance)
18 years of age
T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
At least 18 years of age.
Legally authorized to work in the United States.
High School Diploma or GED.
T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Position details
Req ID: 192102BR
Department: Legal
Travel Required: No
