Simco-Ion has been in the static control business since 1936, and their longevity speaks to their success at improving safety, increasing efficiency, and lowering overall cost for customers. At the forefront of the static control industry for over 80 years, today Simco-Ion is a global enterprise with vast intellectual property and resources. When working at Simco-Ion, you will be empowered in an environment that encourages open communication and big ideas, competitive pay for your performance, comprehensive benefits, and opportunities to make an impact.
ITW, a Fortune 200 company, is one of the world's leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses. The company has prospered for over 100 years, changing the way people live and work all over the world. Each of ITW's businesses has an independent entrepreneurial spirit and freedom to innovate. It is the highly talented people at ITW who drive success through new products and customer driven solutions.
To learn more about the Simco-Ion and what we do, please visit our website at: https://www.simco-ion.com/industrial and our corporate website at: https://itw.com/ (https://careers.itw.com/)
Join Simco-Ion and have a career where you can showcase your technical curiosity and passion for problem solving. This position will primarily support North America, with maintenance recommendations, commissioning activities and troubleshooting emergent hardware and software issues. In the introductory period, this role will spend time becoming familiar with the Simco-Ion Industrial hardware and software systems we supply to OEMs and customers. Liaise with sales channel or end user to ensure that products are configured and quoted according to customer specification. Develop technical proposals of how the organization's products can provide solutions to customer requirements and be integrated with the existing equipment. Respond to customer inquiries to troubleshoot, investigate and resolve technical challenges that arise during or after product installation. Work will be interesting and dynamic, providing technical support to onsite maintenance personnel and engineers to ensure systems are installed, configured, commissioned, and maintained to provide the necessary static control, charge monitoring and data reporting required by clients. Generate product specific technical content: How-to guides, white papers, application notes, product test results and comparisons.
The ideal candidate is motivated by problem solving and creating solutions on a daily basis.
Essential Duties and Responsibilities
*Marginal position functions that are not included among the essential duties and responsibilities in this position description are also requirements of this position.
Communicate with customers and sales channel using phone, voicemail, email and other tools in order to provide technical support for installation, configuration, commissioning and maintenance for Simco-Ion Industrial products.
Create, update and closeout Salesforce Cases for all technical or application support.
Assist in defining and implementing product solutions; product selection, sizing, configuration.
Provide problem resolution and troubleshooting to customers over the phone or via email.
Relay customer feedback regarding products to appropriate individuals in Sales, QA and Product Management.
Keep current with technological developments.
Support Quality and Engineering Departments as needed for product failures/analysis acting as liaison between Simco-Ion and sales channel/end users.
Participate in continuous improvement initiatives to improve customer satisfaction.
Provide guidance, training and instruction to non-technical representatives.
Possesses a thorough technical knowledge of assigned products.
Regular attendance and the ability to follow all safety procedures.
Ability to work as a part of a team and independently with minimal supervision.
Willingness to support customer needs even if task falls outside the normal day to day functions for unique, urgent situations.
Other duties as assigned.
Education and Experience
Associate degree in related technical field
Strong practical, hands on experience troubleshooting and/or repair of electrical circuits.
Working knowledge of Microsoft Windows, Excel, PPT, Word and Salesforce CRM.
Ability to continually improve and learn new areas/technologies.
Preference will be given to candidates with experience with common industrial networks/protocols.
2 years' experience with specification and/or presentation of industrial instrumentation or electronic components.
3 years' experience in customer/technical support role is preferred.
Physical Demands
The physical demands of kneeling, reaching, standing, walking, lifting, fingering, talking, hearing, and repetitive motions are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the position.
Work Environment
The work environment characteristics will vary between an office environment, Engineering lab environment and occasionally manufacturing floor. Expect to be subjected to moderate noise levels while performing the essential functions of the position. Hearing protecting will be provided when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the position.
Our employees enjoy competitive, merit-based salary plus excellent benefits including:
Health and dental insurance
Company Paid Life Insurance / Short and Long Term Disability
401K plan with generous company match
Vacation, personal days and holidays
Continuing education reimbursement program
Flexible spending accounts
ITW Company Overview
ITW was built on innovation and the strength of new ideas. These values have helped us expand into multiple platforms in nearly 60 countries. But at each of our businesses, the independent entrepreneurial spirit and freedom to innovate remain strong. It's the highly talented people at ITW businesses all over the world who drive our success through new products and customer driven solutions. Together, we are ITW-a Fortune 200 company that has prospered for 100 years, and changed the way people live and work, all over the world.
ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
