Key Account Analyst (Columbus OR Macon, GA)
Description
Key Account Analyst - Industrial 1 Team
** This position can be based In Columbus, GA...OR...Macon, GA
** The successful candidate will HAVE TO live, or relocate, within 30 Miles of the Columbus or Macon, GA Headquarters.
Relocation assistance can be provided...IF YOU ARE ELIGIBLE AND YOU QUALIFY.
Job Summary:
Provide exceptional customer service through technical, analytical and sales support to Industrial customers and the Key Account Managers (KAM) that call upon them
Specific customer and team support can include, but is not limited to: rate analysis, Customer Emergency Notification System (CENS) daytime response, managing lighting repair orders, energy usage studies, billing and service order requests, collections, CSS and Oracle Sales Cloud (OSC) updates, load calculations, scheduled outages, meeting management, and sales presentations
Provide account management back-up on an 'as needed' basis for the KAMs that they support. Be familiar with their KAMs' portfolio of customers, including specific circumstances, needs, and expectations
Assist the Segment Sales Manager and KAMs to maintain accurate data in OSC and pull reports and other analytics
Participate in the damage assessment and restoration process during storm events
Develop, share & utilize best practices to promote & provide exceptional customer service, additional product & services sales, and electrification growth
Job Experience & Education:
Two-year engineering/technical degree or Four-year degree preferred
Two to three years of experience in sales/marketing or region operations is desirable
Knowledge, Skills and Abilities:
Maintain a safe working environment through behaviors and actions
Strong interpersonal, oral, electronic, and written communication skills
Excellent computer and analytical skills with a focus on customer resource management, rate analysis, electrical load modeling, outage response systems, and power quality and reliability analysis
Effective organizational skills including the proven ability to prioritize and handle multiple projects
Meet the needs of the customer, including the ability to effectively manage dissatisfied customers. Possess a service attitude; anticipate and respond promptly to internal/external customer needs
Knowledge and understanding of rates, riders, contracts, Real Time Pricing (RTP) models, and corporate functions including financial indicators and regulatory issues
Ability to work effectively within a multi-departmental matrix organizational structure
Ability to determine electrical load requirements by reading design documents, panel schedules, and other construction prints
Knowledge of, or the ability to learn, electric energy end-use technologies with a focus on industrial processes
Basic knowledge of electric utility power delivery including generation, substation, distribution, transmission, and control/dispatch
Overall knowledge of Customer Care Center practices with an emphasis on critical/outage response, energy management, and business solutions
Job Responsibilities:
Support and assist KAMs in meeting customer service goals as measured by the annual Net Promoter Score (NPS) survey
Support and assist KAMs in meeting all sales goals through product knowledge and preparation for customer engagements
Perform rate studies for commercial and industrial customers, including comparisons for RTP, meter totalizations, Time-of-Use and other rate options, using interval load data
Provide data analysis and feedback to team members
Provide daily on-call support to customers; act as the primary contact for customers in KAM's absence; respond to billing inquiries and requests for service
Act as the primary contact between the customer, Special Service Accounts, Distribution and the Customer Care Center
Point of contact for daytime CENS rotation
Provide 24-hour support for managed customers during widespread and localized severe weather events
Provide technical and administrative support to KAMs and Segment Sales Manager including producing sales presentations, special reports and other customized analysis
Work with teammates to organize and carry out customer & internal meetings
Behavioral Attributes:
Model all aspects of Our Values: Safety First, Total Commitment, Unquestionable Trust and Superior Value
Demonstrates commitment to Diversity, Equity, and Inclusion
Team player with strong interpersonal skills
Possesses a positive, customer-first attitude
Takes initiative and personal responsibility
Highly motivated and works well with minimal supervision
Demonstrated sense of urgency in fulfilling multiple requests in a fast-paced environment
Constant focus on building personal and professional skills
Disclaimer:
This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is consistently recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeorgiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).
Southern Company (NYSE: SO ) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com .
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Field: Sales & Marketing
Job Type: Standard
Primary Location: Georgia-West Georgia-Columbus
Operating Company: Georgia Power Company
Job Type: Standard
Travel (Up to...): Yes, 25 % of the Time
Work Location(s):
Columbus Local Office - 1112 Veterans Parkway (1112COLUMBUS)
1112 Veterans Parkway
Columbus, 31901
Req ID: GPC2008678
