Job summaryShift we are hiring for: 7 am -5 pm EST: Sunday through Wednesday.Are you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer "yes" to any of these and you'll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply cutting-edge advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.Amazon Robotics is seeking a talented and self-motivated Technical Support Engineer to work with the Advanced Robotics team to improve overall system efficiencies through the use of advanced technologies. The ideal candidate is excited to learn new things and willing to work through the details to get things done.We are seeking candidates who possess a blend of technical and customer-facing skills to successfully support the Amazon Robotic Fulfillment Systems solution. This job will require a unique combination of flexibility, troubleshooting, creativity, leadership skills and drive. As part of this highly visible team candidates have the opportunity to work cross-functionally with multiple international teams within Amazon to contribute to the continuous innovation of the Robotic Fulfillment System.A successful candidate will have a consulting aptitude, ownership, incredible attention-to-detail, a passion and love for software and operational troubleshooting, customer-facing skills, and a desire to work within a group at the leading edge of Amazon's Robotic Fulfillment System operations.Key job responsibilitiesCollaborate with Software, Hardware and System Performance Engineering teams to problem-solve critical software production issuesWork with Fulfillment Center (FC) Operations team to provide technical guidance and troubleshoot operational challengesDevelop training documentation and mentor other team membersDriving the development of automation tools to reduce failures and manual task execution, therefore improving overall application performance and availabilityHave the ability to resolve critical incidents/problems and fluently applies escalation and notification procedures to leadershipDocument specific techniques for incident/problem resolution that will enable proactive system managementOwn and drive Root Case Analysis (RCA) on complex system issuesBachelor's degree in Engineering and/or relevant experienceProven experience as lead technician supporting major or critical applicationsKnowledge and/or working experience with Relational Database Management Systems (MySQL, Oracle)Knowledge and/or working experience with Linux (RHEL, Ubuntu)Ability to manage multiple high-priority tasks simultaneouslyDemonstrable problem-solving and analytical skillsInterpersonal and customer-facing skills, with the ability to competently discuss complex technical issues with software, operations, and leadership teamsAn understanding of AWS or other cloud technologiesExperience with change management processesDemonstrable software development experience utilizing a high-level programming language (Java, C++)Unix/Python... For full info follow application link.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
