Overview
Now is the time to join an organization that enables you to be a relentless force for a world of longer, healthier lives. Here at the American Heart Association, you matter and so does your career!
The American Heart Association (AHA) has an excellent opportunity for a Senior Application Analyst in our National Center office located in Dallas, Texas (flexible work arrangements are available) . This position can be remote but must live near a major airport.
In this role, you will be responsible for providing advanced technical support for AHA digital marketing applications (primarily Salesforce Marketing Cloud). Responsible for building and sending emails, setting up email campaigns and journey canvases, email/message performance data analysis, basic data management; and problem investigation and resolution. Also, responsible for user setup and removal, training end-users, and an eye for process improvement with the various business units using the application
The American Heart Association offers programs to help you maintain work/life satisfaction according to your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university as well as various other training and support mechanisms locally and through our National Center.
#TheAHALife is our company culture, our way of life, reflecting our diversity and inclusion, our focus on work-life satisfaction, and our Guiding Values - Check out this hashtag on Facebook, Instagram, and Twitter today!
#AHAIND1
Responsibilities
Essential Job Duties:
Communicates with and provides support for internal and external customers to facilitate, plan and coordinate new projects, maintain existing or to receive/deliver training or other information. Assign and supervise work for contractor resources on SFMC team.
Builds emails using HTML and AmpScript, build journey canvas in Journey Builder, build basic segments in support of email campaigns in our legacy and new instances of SFMC
Lead all aspects of the process for provisioning new and remove inactive users in both instances of SFMC; training new users; updating existing users on any new processes introduced on the team.
Conducts quality assurance and testing during upgrade releases and ensures AHA customization remains intact. Identifies and resolves issues with new code or releases
Analyzes usage patterns and support call data to find opportunities to improve application usability, processes, and results.
Qualifications
Want to help get your resume to the top? Take a look at the experience we require:
Bachelor's degree in Computer Science or related certification
3-5 years of relevant job experience
Comprehensive experience with Salesforce Marketing Cloud
Comprehensive experience using HTML, AmpScript
Comprehensive experience with Journey Builder
Basic experience with relational databases and building segments
Preferred Qualifications:
Three years of experience with assigned application
Three years of Mobile Responsive Design experience
Three years of Web Analytics experience
Compensation & Benefits
The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.
Compensation - Our goal is to ensure you have a competitive base salary. That's why we regularly review the market value of jobs and make adjustments, as needed.
Performance and Recognition - You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.
Benefits - We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
Professional Development - You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association's national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
Work-Life Harmonization - The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
The American Heart Association's 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.
At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.
This position not a match with your skills? Click here to see other opportunities.
Be sure to follow us on Twitter #TheAHALife
EOE/Protected Veterans/Persons with Disabilities
Location US-TX-Dallas
Posted Date 1 week ago (10/25/2022 10:47 AM)
Requisition ID 2022-9264
Job Category Information Technology
Additional Locations Diversity Distribution US - Top 47
Position Type Full Time
Location: WI-Milwaukee
