US-Lead
Lakeside Shopping Center
Metairie,Louisiana,United States
Apple Retail
Experience motivating others to achieve positive results
Track record of influencing and gaining the support of others
Relates well to diverse groups of people and offers support as appropriate
Experience de-escalating conflict among peers and colleagues
Can make quality and timely decisions to adjust for changing business needs
Able to effectively solve problems and make key decisions using analytics, experience and judgment
Has excellent attention to detail and a willingness to take initiative
Able to work autonomously and without close supervision
Demonstrated organizational skills and experience
Description
Lead and encourage customer engagement, drive sales and awareness of Apple's value proposition for business, and build loyalty Maintain efficient and positive customer journey through identifying obstacles, making strategic adjustments, and anticipating potential process changes Develop strategies with the Shopping Experience Manager to increase access to our customers, reduce customer wait times, and meet customer demand Review and assess store reporting and customer feedback daily and share with the leadership team to make adjustments, recognize successes and find opportunities for improvement in key areas in the Shopping Experience Be a resource to identify training opportunities for team members and partner with Shopping Experience Manager to suggest plans for skill improvement. Be an early adopter and change agent for new products and services, our ecosystem, and company initiatives in-store and online Be a role model and mentor others in the Shopping Experience by driving sales, maintaining up-to-date product & service knowledge, purchasing options- including financing and carrier offers through the Apple Steps of Service Energize, inform, and align store employees around store performance goals and communications. Address time-sensitive employee feedback, questions and concerns and escalate to a store leadership as appropriate. Recommend daily staffing and scheduling to the store leadership team to align with changing customer and/or employee needs and traffic patterns. Address the operational needs of the store, including, but not limited to, opening/closing procedures, cash management, overrides, visual standards, urgent maintenance issues, and Loss Prevention partnership. Fulfill the responsibilities of the Support role in alignment with Apple's policies and procedures. Perform other duties as assigned.
Education & Experience
Additional Requirements
- Has mentored, coached, or led others personally or professionally
- Demonstrated ability to drive strong results both individually and in a team environment
- Prior experience implementing or optimizing work processes, preferred
- Skilled at making in the moment decisions in allocating resources or adjusting processes to provide an exceptional customer experience
- Proven ability to adapt communication to a complex audience with many learning styles
- If you live in Colorado, please clickhere (https://www.apple.com/jobs/us/colorado/lead.html) .
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