The Employee Training Coordinator coordinates the training of newly hired employees and the staffing, retention, and development of Skill Trainers. The ETC conducts new employee orientation and manages the staffing and development of Skill Trainer team to support new employee training. The ETC supports Personal Achievement Responsibility (PAR) progression, compliance training and new system rollouts.
Skill Trainer Staffing and Development
Develop and maintain a Skill Trainer Staffing Plan
Posts Skill Trainer Positions
In partnership with GM, selects qualified candidates to become certified Skill Trainers.
Manages the development and training of Skill Trainers.
Oversees Skill Trainer Academy which includes tracking trainer certification progress
Tracks Skill Trainer meeting attendance
Rising Star Development
Manages the Orientation training process for all Rising Star Employees
Develops and maintains the Training Plan for the Rising Star
Conducts monthly Rising Star Meetings
Conducts Plate Appearance Class (for new Servers & Grill)
Conducts Point of Sale (POS) Workbook training
Compliance Training Administration
Personal Achievement Responsibility (PAR) Progression Oversight
Analyzes PAR reports for concerns and opportunities
Provides guidance to the Managers on PAR progression so management team can follow up
Posts PAR eligibility reports
Follows up with Employees to encourage PAR participation
Celebrates PAR promotions (announcements, certificates, recognition, PAR parties, PAR Board in breakroom)
Troubleshoots with the training department on any PAR promotion/CBU issues
Store Management Collaboration
Champions Cracker Barrel's policies to ensure a safe work environment that encourages and celebrates diverse workforce that reflects the local community
Role always models the Quality and Service Standards within the Cycle of Service, whether it is interacting with the Guests, cleanliness, organization, hospitality, or appearance
Attends all Restaurant Manager meetings
Supports new system or equipment rollout training.
Minimum Experience and Education
PAR 2 or higher employee (PAR 4 preferred)
Skill Trainer for minimum of 6 months (1 year preferred)
Has received passing score on last evaluation
Is available for any shift, including weekends and holidays
Is a proven self-starter and able to work with minimal supervision
Has strong computer skills (knowledge of Windows and internet browsers)
Analytical and decision-making skills
Strong communication, time management and organization skills
Flexible and adaptable to various situations
People Pleasing attitude
Street: 11612 Amargosa Road
External Company Name: Cracker Barrel Old Country Store, Inc.
External Company URL: www.crackerbarrel.com
In compliance with federal and state equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law. Qualified applicants are considered for employment according to the laws of the respective state of employment. If you feel this policy has been violated, you may report such instances to the Employee Relations Department online (http://www.crackerbarrel.com/contact-us/employee/ ) or toll free at 1 800-333-9566.
Cracker Barrel does not unlawfully discriminate in hiring. If you are interested in applying for a position and need a reasonable accommodation during the application process, please contact (1-800-333-9566) so that we can work with you to reasonably accommodate you. Note that individuals who have any hearing impairment will be reasonably accommodated in the application process.
