Position Description
Problem Management Engineer II - Remote - San Diego, CA
Join Serco in support of our Defense Service sector and Systems Integration and Installation Business Unit as an Problem Management Engineer providing Technical Sustainment Support, Sustainment Engineering Support, Integrated Logistics Support (ILS), Configuration Management (CM), and System Installation and Turnover for ONE-Net ISEA. ONE-Net is a navy-wide initiative to install a common and secure IT Infrastructure to OCONUS Navy locations. It is based on Navy-Marine Corps Intranet (NMCI) architecture and designed to be interoperable with IT-21, NMCI, and global information grid.
In this role, you will have:
Understanding of ITSM and familiar with ITSM tools such as Remedy and ServiceNow
Experience with continuous process improvement and certification in ITIL/CMMI/Lean Six Sigma
Experience developing dashboards working with various systems and databases in different formats to develop trend analysis, performance metrics (e.g., SLO/SLA), and provide recommendations for continuous improvement
Experience in the execution, observation, documentation of technical incidents, analysis (qualitative, quantitative, and fault) and summation of technical and functional testing
Ability to develop algorithmic approaches and perform data analytics to identify trends for preventative actions or early detection of issues,
Experience providing automated reporting and updates to support enterprise operations, service desk functions, and engineering teams
Experience managing customer relationships and experience for large scale enterprise environments
Qualifications
To be successful in this role, you will have:
Must be a U.S. Citizen.
Bachelor's degree is required.
2 - 4 years technical experience.
An active Secret or higher clearance.
Valid U.S. passport.
CONUS and OCONUS travel may be required.
If you are interested in supporting and working with our military and sailors and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .
If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).
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ID 49806
Recruiting Location : Location US-CA-San Diego
Category Engineering
Position Type Full-Time
Security Clearance Secret
Telework Yes - May Consider Occasional/Part Time Teleworking for this position
