Position Description
If you love high profile and challenging projects supporting the United States Air Force - Serco has a great opportunity for you! As a Client Support Administrator you will be part of United States Air Force Central Command (USAFCENT) which is the Air Force Service Component of United States Central Command (USCENTCOM), a joint Department of Defense combatant command responsible for U.S. security interests in 27 nations that stretch from the Horn of Africa through the Persian Gulf region, into Central Asia. This position supports the 9th Air Force (Air Forces Central)/A8 Programs and Requirements Directorate.
Bring your expertise and collaborative skills to make an impact for the United States Air Force and its clients.
Serco supports the United States Air Force /9th AF A8 Directorate in three major areas. Client Support Administration for Information Technology, Staff Task Management and Unit Program support.
Our team has been recognized by the US Air Force as providing top quality services in support of the customers.
Visit these links for more information about how Serco supports the USAFCENT - https://careers-sercona.icims.com/jobs/search?ss=1&searchKeyword=AFCENT&searchRelation=keyword_all ; and veterans https://www.serco.com/na/careers/veterans-at-serco
In this Client Support Administrator role, you will:
Configure user software, modify software configuration, and perform basic configuration management functions in support of the A8 directorate.
Support functions include providing limited software application assistance for commonly used office automation and performing initial system diagnostics and troubleshooting of systems.
Coordinate any IT support issues with all agencies (e.g., customers, Functional System Administrator (FSA), Communication Focal Point (CFP), etc.) when necessary.
Review organization's needs for computer resources on an annual and as needed basis
Validate computer equipment requirements and unit Equipment Custodian (EC) requests as well as assist EC with hardware and software inventories
Promote user awareness concerning unauthorized or illegal use of computer hardware and software in support of Operation Security (OPSEC)/Communication Security (COMSEC)
Report security breaches to the Information Assurance Officer and distribute security information to the A8 staff
Common Access Card Pin Reset (CPR) Trusted Agent USAF Public Key Infrastructure (PKI)
Compile, format, and check quality of recurring information updates for meetings, VTCs, and reports
Provide print outs of presentations as required
Maintain organizational email account and archival file structure. Daily check the account for incoming emails and then distribute to the correct individual or division, or take action directly to resolve the issue
ADDITIONAL RESPONSIBILITIES:
Staff Task Management = USAFCENT and 9AF employ the Tasker Management Tool (TMT) to create, deliver, track and complete Staff tasking digitally. To support staff tasking management, the UPC will maintain organizational email account and archival file structure. Conduct daily checks the account(s) for incoming emails and then distribute to the correct individual or division or take action directly to resolve the issue. Furthermore, the UPC will conduct daily reviews of all AFCENT Tasker Management Tool (TMT) taskers on NIPR and SIPR for A8 and coordinate with the Divisions for assignment and completion. UPC will monitor all input and output functions for A8 generated TMT taskers. Processing of the taskers, both internal and externally generated, will include building the tasker, establishing the lead, and coordinating offices, coordinating the staff processes and responses, and managing the timelines to ensure all suspenses are met.
Assists staff with setting suspenses and/or prioritizing work for all A8 staff personnel to support the commander/director
Assists with conducting reviews and briefings on all facets of management functions with recommended courses of action for resolving problems
Provides advice and guidance to staff in the organization of administrative, clerical, and procedural requirements.
Assists other clerical staff in locating and selecting the appropriate guidelines, references, and procedures for application to specific cases
Updates tracker or suspense files for unclassified documents as required
Unit Program Coordinator Support = The UPC will assists commander/director in accomplishing all necessary internal operations to include administrative training, security, development and implementation of organizational operating instructions and regulations of personnel related programs The UPC in their capacity of Unit Program Coordinator serves as Point of Contact for all newly assigned personnel; orients them regarding the basic functions of the organization, introduces them to key personnel and schedules their initial training/orientation requirements.
Disseminates information concerning new or changed procedures/regulations
Assists with determining and meeting administrative needs based on administrative support program requirements
Assists A8 staff on changes in administrative policies and procedures. Identifies and implements processes which can be improved or made more efficient through application of automated technology or other methods.
Trains, orients, direct, and oversees the duties and work products of A8 POCs
Assists with ensuring unit programs comply with regulations, laws, policies, and directives
Assists with managing programs to include task management, Government Travel Card (GTC) program, health care program, fitness program, Government Purchase Card (GPC) program, safety program, Automated Data Processing Equipment (ADPE) accounts, Special Awards & Trophies, security program, and supply program
Advises the director on policies and executes directives through the establishment of procedures for associated programs. Assists with ensuring assigned members are aware of individual requirements established by law and/or policy
Monitors trends of programs and advises commander of their current evaluation ratings
Attends required training, meetings, and functions as related to the prescribed unit programs
Assists the director in the performance of administrative functions associated with the supervision of military and civilian employees (i.e., coordinating personnel assignments, promotions, and performance evaluation products, etc.).
Assists with providing evaluations and validation of manpower requirements and participant qualifications for operational/contingency planning and exercises
Monitors personnel action requests, tracks personnel, manpower, and training transactions as documentation flows through the directorate and provides status reports to management
Monitors the timeliness, accuracy, and transmittal of performance reports in accordance with established guidelines. Coordinates with appropriate offices and resolves conflicts affecting organizational positions
Assists with developing, establishing, updating, and maintaining office procedures and records/files of various types to ensure effective and efficient operation of the office
Assists project officer planning command sponsored events ensuring proper protocol is followed
Qualifications
To be successful in this Client Support Administrator role, you will have:
High School Diploma/GED
Secret Security Clearance
Possess DoD 8570 IAT Level 1 certification and maintain certification
Three (3) years of experience in PC tech and desktop support, ability to multi-task, work independently and as part of a team, trouble shoot methodologies and solve issues and communicate verbally and written with customers in a high operations tempo environment
Three (3) years of experience with DISA MIAP program and Supply Electronic Document Control program
Three (3) years of experience working with tasker management system at a component staff or higher
Four (4) years of experience in Microsoft Office applications/email systems or the equivalent
If you are interested in supporting and working with US Air Force and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .
If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).
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ID 49786
Recruiting Location : Location US-SC-Shaw AFB
Category Information Technology
Position Type Full-Time
Security Clearance Secret
Telework No - Teleworking not available for this position
