Onboarding ManagerWe believe in the power and joy of learning
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
Our culture values diversity, engagement, and discovery
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.
As part of the Cengage Group Talent team and reporting to the Director, Talent Development, the Onboarding Manager will build and deliver our Cengage-wide new hire orientation and onboarding program. Additionally, this role will partner with colleagues around the business to create and deliver functional and business-unit specific onboarding plans.
Collaborate with internal partners, key collaborators and Talent team members to develop, design, implement and evaluate Cengage-wide and functional-specific onboarding.
Ensure a smooth transition from the Cengage-wide onboarding experience to functional or business-unit onboarding. Collaborate with functional onboarding partners to create a consistent onboarding experience across Cengage Group
Develop work plan and timeline with key dependencies, deliverables, and milestones for all elements of the onboarding program; ensure results and expectations are met
Establish and maintain a centralized hub for onboarding documentation, templates, tools, and standard methodologies for adaptation and customization by individual functions and business units
Manage relationships with key partners and across the business, including those who specifically assist with the employee onboarding process (e.g., IT)
Align closely and frequently with Talent Acquisition team to ensure shared vision and flawless handoff between the recruiting and onboarding processes; partner closely with department-aligned onboarding partners and embedded onboarding partners across Cengage
Monitor new hire reports and develops strong working relationship with Talent Acquisition team to appropriately prepare for new employee onboarding
Establish goals for program success and appropriate metrics to evaluate the effectiveness of global onboarding programming
Drive continuous process improvement to enhance the new hire/employee experiences. Monitor key performance indicators and ongoing feedback assessments to ensure the program is effective and efficient in real-time. Works closely with and solicits feedback from internal partners
Initiate and/or propose improvements related within and outside of this job scope
Facilitates onboarding sessions and workshops with new hires and conducts train-the-trainer sessions with senior leaders
Provide additional support to the Talent Development team as needed
Qualifications
Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained
Strong written and verbal communication skills; able to influence and communicate at all levels of the organization
Self-motivation and accountability to take initiative and capitalize on opportunities in a changing environment
Passion for the growth and development of others
Flexibility, customer-service orientation, and a passion for providing a positive new hire experience at every stage of the process
An acute eye for detail and an excellent ability to multitask
Strong presentation and public speaking skills; ability to facilitate engaging and interactive new hire onboarding and orientation session
A minimum of five years of experience in HR, Talent Acquisition, or Employee Experience
Experience developing and deploying a variety of development content and the ability to demonstrate its impact/effectiveness
Experience creating and reporting metrics to assess effectiveness and drive improvements
Familiarity with/awareness of principles of diversity, equity, and inclusion
Experience navigating and deploying automation through Workday preferred
Ability to use data to understand overall program impact and to help identify potential issues
Global project management experience preferred
Other
This role can be performed fully remote from any location in the US, with some travel required for in-person delivery as needed.
Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen and Equal Employment Opportunity is the Law notice by visiting their corresponding links.
Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.
If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.
About Cengage Group
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
