Description
The successful candidate will lead a team of 30+ Windows engineers responsible for providing operations and maintenance (O&M) and engineering support for the Common Operating Environment of the DOT OCIO and supported modal systems. The Server Tower lead will be the senior Windows engineer responsible for providing technical leadership to the Windows Server Tower staff and for providing Windows engineering thought leadership to the Government.
The Server Tower Lead will be responsible for technical oversight of the engineers supporting Windows servers, Active Directory, OS patching, application packaging, file and print servers.
Job Role Specific Requirements:
Prioritize work and hold people accountable.
Identify opportunities to innovate, extend, and enhance service delivery everywhere possible.
Perform Root Cause Analysis and Problem Management for the Windows systems and tools.
Serve as escalation point for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application, or system problems.
Oversee daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
Install, configure, and maintain Active Directory and third-party software utilities for hardware systems within company operational guidelines.
Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
Manage ServiceNow ticket queues and ticket resolution for all Windows Server Tower incident, catalog request, and change request tickets. Monitor assignment group queues for unassigned and aging tickets. Establish standards of practice for ticket documentation and QA tickets for compliance and train Windows Server Tower staff on standards.
Oversea provisioning, patching, and day-to-day management of the installed server environment including vulnerability remediation.
Oversee all aspects of the COE Active Directory, Active Directory Federation Services, and Azure Active Directory.
Oversea documentation of Windows systems, processes, procedures, etc.
Provide System Engineering in support of new enterprise systems and in support of engineering solutions to address existing issues.
Provide Windows Server Tower inputs to presentations and deliverables to the DOT and SAIC managers.
Preferred skills and qualifications:
IT Service Management services delivery to the US Government
ServiceNow ITSM platform
VMware vSphere and Hyper-V virtualization
Scripting Experience: PowerShell and VBScript
Windows Failover Clustering
Windows file shares and security administration
Windows Failover Clustering
DISA STIG and CIS Benchmark guidelines for Microsoft Windows servers
NIST 800-53 security controls implementation for Windows servers, identity and access control management, and related areas.
CyberArk identity security and privileged access management
Sailpoint identity and access management
Qualifications
Top Qualifications, Skills, Experience or Certifications:
Demonstrated experience leading teams of at least 10 (at least 4 years).
Demonstrated experience in all aspects of enterprise Windows environment operations and maintenance (O&M) and engineering.
Demonstrated experience in a fast tempo ITSM support environment.
Must have a minimum of 8 years of related experience providing business solutions engineering support, to include architectural design, engineering design, proof of concept development, pilots, analysis, results, and documentation.
Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2315000
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
