Quality Assurance Specialist
Job Category: Service Contract Act
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
CACI is seeking outstanding IT candidates in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. CACI is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model.
What You'll Get to Do:
CACI has an excellent opportunity for an experienced, self-directed Quality Assurance Specialist . This position is in support of a Department of Defense (DoD) organization.
As the Quality Assurance Specialist, you are key to the team in ensuring quality standards are met and policy is adhered to. You assist in the development and documentation of quality assurance plans, process documentation, and collecting and reviewing quality-centric data.
More About the Role:
The successful candidate must be able to communicate clearly and succinctly both written and orally, and present ideas in a business-like manner. The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts. The candidate must be experienced in interfacing with both managers and system users. The candidate must be capable of managing workloads to meet deadlines, and work well both independently and in a team environment.
Responsibilities:
Perform quality audits and evaluations to ensure the highest level of service is being provided.
Evaluate negative surveys, investigate complaints or performance concerns.
Track results and analyze to identify concerns and provide reports to management recommending improvements.
Support the development and documentation of standardized QA processes and establish/modify assessment criteria based on applicable standards.
You'll Bring These Qualifications:
Capable of obtaining and maintaining a DoD Secret Clearance
BA/BS + 5 years recent specialized or AA/AS +8 years recent specialized or a major cert + 7 years recent specialized or 10 years of recent specialized experience
These Qualifications Would be Nice to Have:
An active DoD Secret or higher clearance
Understanding of service desk and/or call center operations and metrics.
Experience with ISO related quality programs.
ITIL Foundation or higher ITIL certification
Quality certifications such as Six Sigma
Experience working in the Department of Defense
What We Can Offer You:
We've been named a Best Place to Work by the Washington Post
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits)
The proposed salary range for this position is:
$56,000 - $117,500
