Title: SVP STORE OPERATIONS Location: United States-Virginia-Virginia Beach Job Number: 240002EY Job Summary: Directs all Navy Exchange retail store and services operations. Responsible for achievement of operating goals, store programs and policies, merchandise selling and presentation, facilities, and customer service. Reports to the Chief Executive Officer who provides general business goals in terms of the NEXCOM mission and vision. Independently plans, implements, and directs programs and policies supporting mission objectives. Duties and Responsibilities: - Ensures Navy Exchange operations support all facets of the Organizations mission, vision, and values. - Responsible for planning, developing, and implementing NEXCOM business strategies, policies, procedures, and programs for all aspects of retail store and services operations. Areas of responsibility include Retail Store Operations, Personalized Services, (Haircare, Photofinishing, Optical, Flower, Video Rental, Mail Services, etc.), Food Services, Laundry/Dry Cleaning, Vending, and Automotive Services. Services businesses encompass both direct run and contracted concession operations. Champions store level customer services policies and programs. - Directs the implementation of Services Merchandising functions to include appraising and analyzing market offerings and trends, determining requirements, developing appropriate sources of supply, effecting buying of merchandise, negotiating with vendors, publishing merchandising information, and arranging for contracting/purchase action. - Develops short and long term business goals, strategies, and objectives. Establishes operating budgets and goals. Develops operating standards and evaluates operating performance and financial results to maximize sales, customer value, and profit. Plans and establishes systems to monitor and control inventory levels and expenses. Initiates corrective action, as necessary. - Directly, and through Regional Executives and District Vice Presidents, provides operational goals and objectives to field activity store management. Establishes, communicates, and enforces operating programs, policies, and procedures. Formally appraises performance, or provides input to field activity management performance appraisals. - Oversees Logistics/Distribution organization including VP of Distribution, 3 CONUS Distribution Centers and 12 OCONUS Distribution Centers. Coordinates and monitors inventory balancing through stores and DCs. Ensures adequate and just-in-time fulfillment of store needs. Partners with Merchandising to ensure appropriate inventory levels are maintained and available, may initiate action to optimize inventory levels as needed. - Monitors and benchmarks commercial retailing and service business practices, conditions, trends, etc., as well as conditions directly impacting Navy Exchanges such as local demographics, command realignments, base closures, etc. Identifies and initiates aggressive, timely action to maximize areas of business opportunity, to include developing new direct run and/or contracted businesses; developing or revising store operating policies and programs; initiating changes to store organization, etc. Undertakes appropriate economic analysis of new and ongoing operating programs to ensure results are consistent with NEXCOM financial objectives. - Selects senior field store management positions. Responsible for succession planning and managing the career development of NEX store management personnel; including assessing associate capabilities and identifying training needs and opportunities. - Initiates and coordinates store construction/renovation projects, and develops and implements retail and services management information systems, in coordination with appropriate NEXCOM groups/divisions. - Establishes and communicates merchandise correlation, visual display, signing etc. programs, standards, and policies to optimize in-store merchandise presentations. Ensures programmed fixture and equipment upgrade programs are developed and in place. - Coordinates store operating policies, programs, and initiatives with NEXCOM Merchandising, Distribution, Financial, and other affected divisions to ensure integration of efforts, consistent communication, and maximum program effectiveness. - Serves as an integral member of NEXCOM Executive Committee which establishes NEX strategic goals and tactical plans designed to support short and long term achievement of the corporate NEXCOM mission. Develops and maintains extensive personal contacts with senior corporate executives within the commercial retail/services business community. - Travels extensively to field activities to assess and monitor operations and provide guidance and assistance, as necessary. Performs other related duties as assigned. Must be U.S. citizen able to obtain and maintain a Top Secret security clearance. Note: The incumbent of this position is required to annually file a Standard Form 278 - Executive Branch Personnel Public Financial Disclosure Report. Successful completion of a pre-employment drug test is required. A tentative offer of employment will be rescinded if the applicant fails to report to the scheduled drug test appointment. Incumbents of drug testing designated positions will be subject to random testing. Drug test results will be provided to the employing activity/command. Qualifications: Proudly serving military service members and their families, the Navy Exchange Service Command (NEXCOM) is searching for an experienced and dedicated Senior Vice President to direct all Navy Exchange retail store and services operations worldwide in successful achievement of operating goals, store program oversite, merchandise presentation/selling and customer service. Success in this role requires leadership that is highly analytical and professional, and that possesses excellent organizational skills. The chosen candidate will independently develop, evaluate and implement plans and direct programs to support mission objectives. Must be a dynamic transformational leader and is accountable cross-functional partner to enterprise leadership. Basic requirements for entry into this NF-06 (non-appropriated fund) position (SES equivalent) include the following: Applicants must provide evidence of progressively responsible leadership experience that is indicative of senior executive level managerial capability and directly related to the skills and abilities outlined under Technical and Executive Core Qualifications. Typically, experience of this nature will have been gained at Regional /District Manager or its equivalent overseeing a retail/service operation in a multiunit environment. A four-year bachelors degree (preferred) in a relevant field or a combination of college education and experience will be used in determining basic qualification requirements. Private sector experience should include: 1) 15 years of progressively responsible substantive experience which provided a broad knowledge of one or more areas of Retail and/or Services Management (Navy Exchange System or commercial); merchandising and objectives; approval of sources of supply; monitoring and maintenance of sales and net contribution; supervisory responsibility of human resources; or similar work which demonstrated the knowledge and abilities necessary in management of the services area. 2) A minimum of 5 years as a Regional/District Manager or its equivalent within the NEX or commercial retail sector. Successful candidates will possess the following competencies: EXECUTIVE CORE QUALIFICATIONS (ECQs) 1. Leading Change. 2. Leading People. 3. Results-Driven. 4. Business Acumen. 5. Building Coalitions. TECHNICAL QUALIFICATIONS (TQs) 1. Knowledge and expertise in developing strategies and driving the implementation of organizational operational priorities, goals, operating plans, and objectives. 2. Knowledge and expertise in merchandising, supply chain, marketing and (retail/service) Operations. Demonstrated ability to envision, coordinate, implement and analyze retail business using consumer insights and analyzing trends. 3. Ability and knowledge to establish, maintain, analyze and execute operating budgets and other controls in a global retail store environment to continually improve costs, cash flow, investment priorities, to include policy matters and improve efficiency of existing operations. Demonstrated ability to use financial and statistical reporting to improve store performance and identify risks of loss. 4. Ability to effectively build organizational and staff capacity. Assesses associate capabilities and identify training needs and opportunities through the development of subordinate staff succession planning and career coaching. 5. Ability to build and develop effective collaborative relationships, provide guidance, and influence change across all levels of the organization including other senior level members through compelling communication styles (written, verbal and presentations). Must be a U.S. citizen able to obtain a top-secret clearance. The incumbent of this position is required to annually file a Standard Form 278 - Executive Branch Personnel Public Financial Disclosure Report. Successful completion of a pre-employment drug test is required. A tentative offer of employment will be rescinded if the applicant fails to report to the scheduled drug test appointment. Incumbents of drug testing designated positions will be subject to random testing. Drug test results will be provided to the employing activity/command. To apply: Submit the following materials as soon as possible for immediate response. Submit only the material requested by this announcement. Applications received after the closing date will not be considered. There cannot any exceptions. The closing date is Friday, August 23, 2024 , 12 midnight. 1. Resume (including vacancy announcement number (# 240002EY ), your full name, your contact information, job titles, employers' names and addresses, dates of employment assignments including month and year, job related training courses, special skills, certificates and licenses, honors, awards and publications.) Resumes MUST BE submitted directly to the automated application. All successful candidates who have demonstrated experience at the senior level as indicated below will be invited to participate in the next steps of the process which includes providing written responses to the Technical and Executive Core Qualifications. A guide to writing SVP qualification narratives for ECQs can be accessed at this site, click or copy and paste this link into your web browser. https://www.opm.gov/policy-data-oversight/senior-executive-service/reference-materials/guidetosesquals_2012.pdf How You Will Be Evaluated: You will be evaluated for this job based on how well you meet the qualifications above. You will be evaluated on the quality and extent of your total accomplishments, experience, and education. Resumes will be evaluated by a rating and ranking panel, and highly qualified candidates will be requested to provide the Executive Core and Technical Qualifications narrative statements outlined above as part of the structured interview process. Job: Retail/Services Sales/Operations, Customer Service
