Sales Engineer, Solutions Support
Provides technical sales support to assure successful customer integration and implementation of established IoT organization products/systems. Supports large complex unit sales through pre-sales, mid-sales and post-sales technical consulting activities. Analyzes the customer's business needs, and presents technical product proposals for integration and implementation with the customers' systems and equipment. Works with customer to ensure implementation is completed on schedule and within budget. Provides primary expertise for trials and proofs of concept projects. Provides guidance to less experienced Solution Support Engineers and provides peer knowledge transfers with IoT Tech Office and IoT Operations/BAM team. Works side by side with the IoT Business Account Management team acting as the tier 3 and 4 elements in support of platform and service tickets, outages, customer impacting issues, hardware issues, hardware certification for select opportunities and for providing guidance in customer lifecycle management service reviews.
What you'll do in your role.
What you'll do in your role.
Provides technical pre-sales, mid-sales and post-sales support to IoT BU opportunities.
Tier 3+ customer impacting issue resolution.
IoT customer Trials and PoCs.
Provides feedback to process and documentation of incidents (active and closed), resolutions and inputs/guidance for any needed processes or improvements. 65%
Provides device certification and testing support.
Hands-on testing and prototyping along with customers and OEM partners (Software/Hardware). 25%
Also responsible for other Duties/Projects as assigned by business management as needed.
The experience you'll bring.
The experience you'll bring.
Bachelors Degree IT, Telecom, Information Systems or other Engineering disciplines.
4-7 years 5 years advanced knowledge/experience in H/W, S/W and system certification, testing, methods and procedures.
4-7 years 4 years providing strategic design and process direction in a leadership or individual role, working with IoT Ecosystem partners (system integrators, HW/SW OEMs, platforms, etc.)
2-4 years 3 years Telecommunications experience, engineering or sales engineering experience.
Experience working with IoT products, services and applications
Working knowledge on IoT Strategy, standards (3GPP), protocols.
Project Management Project objective management.
Business Transformation Technical and business process transformation opportunities and develop processes and tools to drive efficiency in the organization.
Cloud Computing Cloud Services integration.
Containerized computing - kubernetes
Javascript, Python, C, Ruby
IoT SIM/Device Management Platforms/Systems. IoT Standards/Protocols. IoT Ecosystem Partners (SI's, HW/SW OEMs, Platforms, Middleware, Analytics Engines)
Technical Sales Technical pre-sales, mid-sales and post-sales support. Designing customer solutions (business/technical).
Technical Support Device troubleshooting, design and certification. Provide technical training to sales and peer teams. Tier 1, 2, and 3+ experience.
3GPP 3GPP and GSMA Standards
Netscout Netscout, NOC tools, Probes
Ext File Skills List v1.xlsx Not found! IoT Strategy, standards (3GPP), protocols
APIs API Integration (SOAP, REST web services, etc.)
CCNA, CCDA, CCNE, CCIE, CCDP, CCNP. Cisco Network Associate/Professional Certification.
AWS. Amazon Associate/Professional Certification
Azure. Microsoft Professional Certification.
IBM Cloud. IBM Industry Certification.
Google Cloud. Google Professional Certification.
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Position details
Req ID: 191706BR
Department: Business Sales
Travel Required: Yes
