Why USAA?
Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
We are currently seeking a dedicated Junior level Business Process Consultant to participate in Hiring Our Heroes (HOH) Fellowship Cohort 23-3 with USAA. The HOH Fellowship Program builds an extraordinary experience for transitioning service members, veterans, and military spouses that increase competitiveness and improve opportunities to find meaningful employment by providing development, skills, and exposure to corporate working environment and private sector business operations. HOH Fellowship Programs are best-in-class workforce development programs that are cohort based and twelve weeks in duration.
The position is a hybrid work type and can be based in any one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO or Tampa, FL. Hybrid roles help employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results.
The position is specifically within the Deposit Servicing experiences and processes area. The Deposit Servicing ART (Agile Release Train) manages the life cycle of all non-payment member deposit account servicing experience. The servicing experiences span from the moment the product is onboarded to the end of the product life cycle. The purpose of the ART is to develop member experiences that will product life long relationships while mitigating risk and remaining compliant.
Applies knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities, within the Bank.
Understands the bank customer market strategy and proactively identifies and confirms business requirements. Executes the development of business process related solutions for internal clients and members. Provides support with the evaluation of processes/ resources and assists with the development of effective solutions/ improvements/ improvements to ensure the efficient operation of the organization.
What you'll do:
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Under limited supervision, participates in the implementation of process initiatives that support the bank's strategic roadmap.
Applies foundational knowledge of the business and assists with alignment of business deliverable processes and capabilities with business needs.
Applies an understanding of risk and regulatory compliance when providing consultation on bank business strategies and solutions.
Participates in the execution of applicable risk control plans and assists in identification of bank business process management risks.
Assists with development of communication plans for customers and internal collaborators.
Partners with others and may lead in the delivery of engagement strategies and/ or solutions.
Prepares reports to measure project and process performance. Identifies trends and opportunities for business process and customer processes.
Identifies and handles existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities.
What you have:
Bachelor's Degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
2+ years of experience in business process consulting, process design and/or program/project management experience.
Knowledge of bank products and processes.
Experience in implementing and sustaining change/improvements.
Developing experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.
What sets you apart:
Current participant in the Hiring Our Heroes Fellowship Programs 23-3 cohort.
1+ Year of Project Management Experience
PMP Certification
Experience with Jira Work Manager
Proficiency with MS Office Tools - specifically Excel and PowerPoint
Experience with development and delivery of presentations across all levels
What we offer:
Hiring Our Heroes Fellows are paid by the HOH program.
If selected for a full-time role, USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The hiring range for this position is: $59,070 - $112,920.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Relocation assistance is not available for this position.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an existing USAA employee, please use the internal career site in OneSource to apply.
Please do not type your first and last name in all caps.
Find your purpose. Join our mission.
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
