Purpose of Job
We are seeking a talented Infrastructure Engineer Lead for either our San Antonio, TX or Plano, TX location. USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds -collaborating in-person in the office and working from home when needed to achieve focused results. The actual days' onsite are resolved between each employee and the employee's manager. This position may also have the option of working remotely in the continental U.S. with occasional travel as requested.
We are looking for talented infrastructure engineer responsible for developing design and architecture to support cross domain business capabilities storage solutions. You will work closely with technologists from infrastructure domains and CTO group to create architecture for distributed storage solutions, for both private and cloud. You will focus on the intentional architecture and provide mentorship on emergent architecture to the technical teams. You will have hands-on experience Network Attached Storage, Storage Area Networks, and Data Protection products.
Additionally, provides support to the Enterprise and has an opportunity to significantly impact organizational growth and effectiveness through delivering best in class technology solutions. Engaged in all phases of storage systems and development lifecycle which include gathering and analyzing requirements, designing, testing, documenting, and implementing solutions, responding to outages. Identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored, and controlled
Responsible for creating, modifying, and maintaining infrastructure and individual system components that enable business functions and IT Services. Balance availability, security, efficiency, and functional requirements to help provide an optimized production service. Identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored, and controlled.
Job Requirements
About USAA
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.
About USAA IT
Our most meaningful qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.
We're proud of USAA's strong history --and we're even more passionate about our future. That's why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we're continuing to add innovative problem solvers to our team. With us, you'll find exciting challenges that inspire you to continue learning and growing.
Primary Responsibilities:
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities.
As a subject matter expert guides team in the design of highly complex, scalable IT systems infrastructure; creates and enforces standards for system change; manages execution for the most complex implementations, ensures service delivery and maintenance tasks are appropriately automated, and Influences and guides monitoring and tooling activities
Leads resolution of the most complex production issues and guides troubleshooting of end-to-end solutions that span multiple systems
Provides real-time complex trouble-shooting support for major incidents.
Work side by side with lead Architecture to establish tech requirements and perform lab testing / data results gathering for tech decisions.
Identify and implement process improvements; Expert understanding of IT infrastructure management and automating service delivery best practices.
Collaborates with stakeholders to evaluate and share information about the customer issues and the identification of solutions Provides internal team leadership by mentoring engineers, coaching engineers on design, development, and maintenance of systems and tools, techniques and processes.
Prioritizes, assigns, and monitors work assignments under the direction of management.
Actively participates in industry, COE, or other discipline-relevant groups/panels to keep abreast of industry trends and share best practices with team.
Minimum Requirements:
Bachelor's degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree.
8 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) to include 3 years' experience in Systems Operations environment supporting complex environment deployment and infrastructure management activities or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management.
6 years of experience Implementing technical solutions and providing high quality support for computer hardware, operating systems, or enterprise application software.
2 years demonstrated technical leadership experience and/or leading teams.
Demonstrated experience in successfully partnering with business teams and leaders to design and manage highly available, complex, secure, enterprise infrastructure, and associated components, including servers, storage, network, and virtualized systems, database, client computing, mainframe, public cloud, Infrastructure as Code.
Advanced level of business acumen in the areas of business operations, risk management, industry practices and emerging trends.
Knowledge and advanced understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks
Preferred Experience:
2 plus years of demonstrated experience in explaining complex technology decisions to both technical and nontechnical audiences at all levels in the organization.
Experience with Agile framework and processes
Experience with product roadmap planning, prioritization with product management
8 plus years of demonstrated expert level experience in either Network Attached Storage or Data Protection Services
6 years of experience addressing operational and non-functional impediments (e.g. scalability, performance, maintainability, load distribution, resilience and recovery, etc.)
Knowledge of DevOps and automation of storage provisioning.
Knowledge of cloud storage solutions.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Compensation:
USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $117,600 - $211,700*
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.
Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.
Shift premium: will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.
Benefits:
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
Please click on the link below for more details.
USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an existing USAA employee, please use the internal career site in OneSource to apply.
Please do not type your first and last name in all caps.
Find your purpose. Join our mission.
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
