Title: (NEX NORFOLK) SUPERVISORY SALES ASSOCIATE Location: United States-Virginia-Norfolk Job Number: 240002EE Job Summary: As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational, insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities: Customer Service Proactively engage and make a connection with customers. Asking questions and listening to customer's needs. Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card. Provide premier customer service Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes. Organization Maintaining store appearance. Sales Cross-selling products and knowing layout of the store. Make suggestions to customer on latest trends and current promotions based on customer's individual needs. Upselling products Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product knowledge/specs. Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards, (cash handling) including counting money and returning accurate amounts to customer. Completing various forms of paperwork reports and reconciliation Inventory Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May participate in periodic inventories) Responsible for the security of cash, fixed assets and merchandise inventory. Providing direction on assignments including prioritizing projects/tasks; managing merchandise and inventory. Dependability Adherence to assigned work schedule. Accurate and complete follow through on work assignments. Supervisory Requirements Provides effective leadership, demonstrates ability to direct, train and motivate associates; sets a positive example. Responsible for providing coaching and feedback timely and professionally. Provide direction, work assignments, training to sales associates, provide input to Department Manager on associate performance. May open close locations. Other Duties as assigned QUALIFICATIONS Product Knowledge Moderate level of knowledge of products/merchandise Provide training/documentation to sales associates on product features Experience 1-2 years of Retail or relevant work experience required; 1 year of lead or supervisory experience preferred. Communication Skills Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette. Mathematical Skills Basic math functions such as addition, subtraction, multiplication, and division. Ability to use a calculator and calculate percentages and ratios. Must be able to make change in American monetary units. Reasoning Ability Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. Ability to defuse escalated exchanges and create win/win situation. PHYSICAL DEMANDS/WORK ENVIRONMENT This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs. in some departments. Work typically performed indoors, but may be assigned outdoors depending upon location. OTHER SKILLS Enthusiastic, friendly, and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours which may include early mornings, evenings, weekends and holidays. Qualifications: GENERAL EXPERIENCE 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. AND SPECIALIZED EXPERIENCE 1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.
