Description
SAIC is seeking a certified, experienced, and innovative ServiceNow Enterprise Practice Director to incorporate the latest advancements in agile ITSM services using AI/ML and emerging technologies in current and future contracts. Specifics of the position are as follows:
Responsible for building the proficiency to develop and maintain domain expertise related to ServiceNow product capabilities, including ITSM, ITOM, ITAM, Customer Service Management, custom application development, and other ServiceNow products as advised.
Research and develop awareness of the current and emerging processes, policy, and technology trends and solutions related to ITSM, ITOM, CSM, and FSM modules
Use the latest ServiceNow product roadmap and align to customer mission and enterprise service objectives. Build the practice for our ServiceNow center of excellence
Actively participate in Capture Management and Business Development activities. Provide Program Support on an 'as needed' basis.
Provide support for the design, planning and implementation of new modules and applications (including scoped applications) across the ServiceNow platform using Agile DevSecOps methodology
Directly interface with end-users, stakeholders, and process owners, helping to document desired business outcomes, identifying solutions, and verifying that project deadlines and objectives are met
Lead continuous improvement program to evolve the practices on an ongoing basis
The Practice Leader will be responsible for assisting the Vice Presidents in building the Enterprise ServiceNow Practice strategy, providing product consulting, and supporting the successful delivery of emerging technology solutions in ServiceNow to government customers.
Establish regular meetings with ServiceNow representatives and company growth practitioners
Qualifications
Required Qualifications:
Bachelor's Degree in Information Technology, Engineering, Computer Science, or Business.
Ten plus years (10+) of ServiceNow experience as a team lead or manager capacity
Proven experience designing, building, and managing at least two (2) government customer's ServiceNow Platform solutions for projects .
A minimum of five (5) years of experience working with US Federal Government civilian customers
Ability to interface with team members at all levels, including capture, business development, solutioning, business operations, and management
ITIL 4 Foundation Level Certification.
ServiceNow Certification in one of the following ServiceNow System Administrator; ServiceNow Certified Application Developer, or ServiceNow Certified Implementation Specialist
Desired Qualifications:
ITIL 4 Strategic Leader (ITIL 4 SL) certification.
Google Cloud Professional Collaboration Engineer Certification or Professional Google Workspace Administrator Certification
Active/Current Project Management Institute (PMI) Program Management Professional (PgMP) certification.
Prior ServiceNow Experience at Government IT Contractor
Scrum Fundamentals Certified (SFC)
Six Sigma Yellow Belt
Experience with the cultural adjustments required for an organization's shift to implementing and executing modern IT delivery methods (e.g., Agile, AIOps, DevSecOps).
GSA FEDSIM proposal experience
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2315253
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
