Bishop Waste Disposal, a Waste Connections company, is looking for a Lead Customer Service Representative to join the team in either Bishop, CA or Mammoth Lakes, CA! This person will also be in charge of Accounts Payable and Accounts Receivable duties.
The schedule will be Monday-Friday 8am-5pm. Starting pay is $26-27 per hour.
DUTIES AND RESPONSIBILITIES:
Act as the liaison between the customer service department and operations (drivers, driver supervisors)
Financial reporting
Train and onboard new employees
Resolve escalated phone calls from customers
Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner
Prepare month end accruals and monthly Accounts Payable accruals
Update PO Log; verifying, coding, and keying invoices.
Apply payments on accounts, update monthly reports, and make bank deposits.
Verify and reconcile p-card transactions.
Contacts customers with delinquent accounts by phone, fax, email and regular mail to collect customer balances.
Reconcile customer account discrepancies, over/under payments, credits, etc.
Work in a fast paced, cooperative, high call volume environment with very detailed expectations
Solicit sale of new or additional services.
Assist in other areas as needed
WORKING CONDITIONS AND PHYSICAL EFFORT:
Work environment is in a call center. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.
Also, long periods spent sitting, typing, or looking at a computer screen are very common.
MINIMUM JOB REQUIREMENTS:
2 years of experience in customer service, accounts payable and accounts receivable.
Ability to read, write, comprehend and communicate in English.
High school diploma or equivalent preferred.
Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.
Excellent organizational and communication skills.
Ability to analyze and solve problems. Gather data, compile information, and prepare reports.
To be considered for any of our current openings you must complete an application at www.wasteconnections.com . Application information and additional instructions can be found once you select your position of interest.
We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".
Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)
