Application Analyst, I
Description
Applic Analyst, I
Job Summary
The Applic Analyst, I for Customer Applications position within Gas Technology Services will work with supervision to refine requirements and create functional and technical designs for custom applications to support the Customer applications utilized by Southern Company Gas. This includes requirements and designs to build and support of interfaces to Southern Company Gas COTS applications. Analysts will work closely with our Technology Business Strategy & Planning (TBS&P) partners to understand business requirements and refine into Functional and Technical designs. Additionally, Analysts will build key system knowledge required for production support and incident remediation as well as identifying the difference between an incident and a change request.
Application Analyst, I - Essential Duties Include
Work with Technology Business Strategy & Planning (TBS&P), business partners, and supervision to understand the high-level requirements and changes being requested.
Participate, with direction, in the facilitation of the creation of Functional Design documents. Ensure initial requirements are reviewed and enhanced into a full functional requirement.
Assist in Identifying potential solutions that consider and leverage the base product (when COTS system) rather than customization.
Participate, with direction, in the creation of the Technical Design documents. Ensure all functional requirements are translated into the technical design to allow for seamless handover to the development team.
Contribute to developing and implementing Requirements Traceability to ensure all requirements are tested.
Prioritize work and deliver on project commitments.
Develop solutions to routine technical problems of smaller and limited scope while building the skills to increase complexity
Maintain and follow production support processes focused on identification and mitigation of root cause.
Maintain the ability to 'flex' to meet customer demands often switching between production support, incident management, and project work.
Ability to provide on-call support for routine problems and incidents while building skill sets
Considerable interpersonal skills and the ability to communicate effectively is essential.
Work with supervision to ensure strategies are always in alignment with Technology Organization goals and strategies including following the Governance process and aligning with Technology Business Strategy & Planning (TBS&P).
Skills/Experience
Associates degree or vocational training
A basic knowledge and understanding of the Software Development Life Cycle
Interest in and passion for learning and working in a fast-paced environment
Understand the difference between various sized projects, enhancement projects and production support
Ability to identify root cause for routine problems while working with other technical staff
Basic understanding of Functional Design Documents, Technical Design Documents and Requirements Traceability matrices
Exposure to business analyst processes, methodology and tools
Exposure to Agile delivery; Kanban; Scrum
Excellent problem-solving and analytical skills
Ability to provide on-call support for routine problems and incidents
Excellent communication skills
Basic knowledge of ITIL processes
Reporting Relationship
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Southern Company (NYSE: SO) is America's premier energy company, with 44,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million electric and gas utility customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric utilities in four states, natural gas distribution utilities in seven states, a competitive generation company serving wholesale customers across America and a national recognized provider of customized energy solutions, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top utilities in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Field: Information Technology
Job Type: Standard
Primary Location: Georgia-Metro Atlanta-Atlanta
Operating Company: Southern Company Services
Job Type: Standard
Travel (Up to...): No
Work Location(s):
AGLR Corporate Office - 10 Peachtree Place NE (10AtlantaCODE)
10 Peachtree Place NE
Atlanta, 30309
Req ID: SCS2010352
