Purpose of Job
About USAA
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.
Leads employees in the Fraud Investigations department. Develops, implements, and administers fraud investigative processes and procedures to protect USAA, its employees, and members in matters related to external and internal fraud. Builds strategy and provides direction to support the fraud department mission.
USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Phoenix, AZ, or Charlotte NC. This position also has the option to be remote.
Job Requirements
Identifies and runs existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities.
Develops department strategy and provides direction to support the fraud department mission and goals to include the investigative process, assignment of investigations, recovery/restitution, investigative analytics, and regulatory reporting.
Ensures independent and impartial investigations are conducted and confidentiality maintained.
Briefs law enforcement, executive leadership, department, and corporate staff on the status of investigations, and regulatory requirements.
Coordinates the use of investigative resources to achieve unit and company objectives.
Maintains experienced knowledge of specific fraud investigation requirements imposed by government agencies.
Interacts with all levels within the company and acts as the subject matter expert on investigative techniques, and regulatory requirements.
Maintains a strong knowledge on the technical aspects of various investigative techniques and how they may impact the organization.
Consults with other members of the security and investigative functions, business units and field personnel.
Acts as liaison with state, local and Federal law enforcement, state insurance fraud bureaus, and industry organizations regarding investigative analytics, regulatory requirements, fraud, and other investigative matters.
Perform required Enterprise Access Reviews to add, remove, and validate workforce access/entitlements
Serves as the business subject matter expert (information Steward) to identify and classify critical information assets and lead the business and technical metadata.
Builds and supervises a team of employees in Fraud Investigations through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Minimum Qualifications:
Bachelor's Degree OR 4 years of related financial services or federal, state, local, or military law enforcement investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of experience with financial crimes in a corporate environment or a major law enforcement, intelligence, public service, or private sector security organization.
3 years of direct team lead or management experience required.
Demonstrated experience in the financial crime's investigations process.
Expert knowledge in the Bank Secrecy Act, USA Patriot Act, and other applicable laws and regulations.
Expert knowledge of Microsoft Office.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Compensation:
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600- $211,700 * .
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.
*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.
Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.
Benefits:
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.
To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)
Relocation assistance is not available for this position.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an existing USAA employee, please use the internal career site in OneSource to apply.
Please do not type your first and last name in all caps.
Find your purpose. Join our mission.
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
