End User Analyst, I
Description
End User Analyst, I
Work location(s): Alabama Power Headquarters in Birmingham, AL., Montgomery, AL., and Tuscaloosa, AL.
JOB SUMMARY
This position is for a Southern Company Technology Organization (TO) End User Analyst, I that will partner with Southern Company Services (SCS) and related operating companies to provide technology consulting to business partners to deliver automated or enhanced technological solutions based on the business partner's personal use of technology. Focus is on restoration activities and support responsibilities of assigned business units/sites for whom they will act as a Subject Matter Expert (SME) to educate and train business partners on the use of Southern Company standard products and services. Provides project coordination on technological projects for business partners. This position supports business partners located in Alabama Power Divisions based out of Birmingham, Montgomery or Tuscaloosa.
Education
Two-year degree in a Technology-related field or equivalent military and/or work experience is required
Bachelor's degree in Computer Science, Information Technology, Engineering, or related technical field is preferred
Major Responsibilities
Monitor and resolve break/fix incidents
Proactively provide consulting that includes technology needs assessments, potential solutions, and automation opportunities
Partner with the business and other TO departments for incident and problem resolution
Provide specialized dedicated technical support as requested by business partners
Proactively identify opportunities to educate business partners on leveraging the use of technology more effectively
Provide small project management, planning, coordination, and/or technical support during project implementations
Build effective relationships with key business partners and provide outstanding customer service
Partner with fellow TO End User Analysts, TO Planning Analysts, Application Portfolio teams, and other TO groups to form a strong, dedicated support team
Consult with business partners to ensure an understanding of technology costs of TO products and services (for budgeting and billing purposes)
Partner with other TO personnel to provide support (including after-hours as needed) for storm-related and critical 24/7 business operations
Become aware of and stay abreast of emerging hardware and software technologies
Knowledge, Skills and Abilities
Proficient technical knowledge of office computing environments including PC hardware, Microsoft Windows 10, Microsoft Office suite (i.e. Outlook, Word, Excel, PowerPoint, Teams, SharePoint) and infrastructure as well as their interaction and relevance in solving business problems
Demonstrated ability to build strong relationships with business partners, vendors and other TO organizations
Developed effective working relationships with all levels of employees
Customer service focused with the ability to deliver on commitments and deadlines
Demonstrated oral and written communication skills
Knowledge and understanding of existing and emerging information technologies
Knowledge and ability to coordinate work across all functions in TO and share best practices within business units, across business units, and within Southern Company to maximize value and provide consistency in TO operations to customers
Ability to learn the business of the partners you support and their local technical environment
Ability to manage small, local projects using proven concepts to apply technology to business problems
Excellent troubleshooting and problem-solving skills
Good analytical skills
Working knowledge of electric utility industry and Southern Company is a plus
Behavioral Attributes
Behavior consistent with Southern's Our Values philosophy - Safety First, Unquestionable Trust, Superior Performance, and Total Commitment
Must be proactive, highly motivated, and self-directed
Proficient organizational skills and strong customer service orientation
Ability to simultaneously manage multiple projects and tasks
Must be able to build solid relationships with business partners and work effectively in a dispersed team environment
Provide specialized dedicated technical support as requested/needed
Partner with Deskside Technicians, Planning Analysts, Data and Voice Engineers/Support and other Technology business units
Seek opportunities to learn and transfer knowledge to others
Ability to prioritize work and complete assignments with some direction
Follows safe work practices
Other Requirements
Must be able to pass North American Electric Reliability Corporation (NERC) critical infrastructure protection (CIP) background check and requirements
Must be able to pass Southern Company background check and requirements
#LI
Disclaimer:
This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.
Southern Company (NYSE: SO ) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com .
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Field: Information Technology
Job Type: Standard
Primary Location: Alabama-Metro Birmingham/Eastern AL-Birmingham
Operating Company: Southern Company Services
Other Locations: Alabama-West Alabama-Tuscaloosa, Alabama-South Alabama-Montgomery
Job Type: Standard
Travel (Up to...): Yes, 75 % of the Time
Work Location(s):
APC - Service Bldg. Bham Div - 1200 6th Ave North (1200BIRMINGHAM)
1200 6th Ave North
Birmingham, 35203
4th Street Complex Tuscaloosa - 2200 4th Street (2200TUSCALOOSA)
2200 4th Street
Tuscaloosa, 35401
Southern Division Office- Montgomery - 244 Dexter Avenue (244MONTGOMERY)
244 Dexter Avenue
Montgomery, 36104
Req ID: SCS2010436
