Do you want to work in a fast-paced and exciting environment, where no two days are the same? We're looking for a IT Service Desk Technician who enjoys both a buzz and a challenge.
IT Service Desk Technician
Full-time, home based in the US
We're BCD Travel, one of the world's leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don't just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.
In this role, you will represent the Enterprise ICT Organization, and will cooperate with other IT functions to support the regular flow of business and IT projects and tasks. You will adhere to all standards, policies, procedures, and security requirements. You will proactively improve processes and determine and recommend more effective products and applications and supports hardware, software, and other technical solutions. You will adhere to all SLAs and communicate in a timely manner with stakeholders. While most tasks can be executed from the office, varying degrees of travel may be required.
A snapshot of this opportunity
Manage system status, taking steps to improve performance, and reliability as directed and per established policies and procedures
Troubleshoot hardware, software, and other IT solutions
Ability to install software
Complete tasks required to maintain service levels
Follow all ICT policies and procedures
Follow security best practices
Aid other technical teams (hands-on support)
Proactively provide high levels of ICT availability, performance monitoring, and capacity management, following ICT best practices and adhering to any company/department SLAs
Will install, move, and remove cabling and/or equipment
How you can set yourself apart
Technical Degree or Equivalent Experience
Certification in ITIL Standard s and Microsoft and/or Cisco Certifications
Extensive Technical Experience in a 24 x 7 IT Environment
Good Communication Skills, Oral, Written and Presentation
Knowledge of IT systems and e ffective t roubleshooting and Problem-Solving Skills
Ab le to Interpret and Follow Written IT Policies and Procedures
Experience with Microsoft Business Software Applications and Other Communication Tools
Able to work on-call shifts as required
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit www.bcdtravel.com .
Interested?
Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via careers@bcdtravel.com. Note: send your application via the website only.
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*Note: We'll give preference to internal and/or furloughed employees.
BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.
