Company Detail

Job Description

_JOB SUMMARY_ Under supervision, the Front Desk Agent is responsible for providing the highest level of guest satisfaction to members, owners and guests to ensure the continuous delivery of hospitality, professionalism, and consistency. The Front Desk Agent checks in and check outs guests, makes room reservations, and performs Front Desk related functions.

_ESSENTIAL JOB FUNCTIONS_ * Ensure proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone. * Ensure all pending arrival information is accurate (i.e. check rates and prepare upcoming arrival packets with necessary materials and information). * Check in/check out arriving/departing members, owners, and guests, makes room reservations, and performs Front Desk related functions. * Follow through on member, owner, and guest requests and/or concerns in a timely manner. * Verify member, owner, and guest information (i.e. for additional keys, telephone calls, and packages). * Compute billing charges, collect payments and provide change. * Post charges as received through other departments (i.e. fitness center, housekeeping, logo shop, and laundry). * Answer the telephone with proper etiquette and transfer calls accordingly. * Communicate with all internal departments including PBX, housekeeping, engineering, and security. * Complete Front Desk Agent checklist daily. * Reconcile end of the day shift report. * Maintain necessary hard copies of paperwork of all daily operations and file. * Complete special projects, stocking, list items to be ordered, and daily bucket checks. * Completes all required Company trainings and compliance courses as assigned. * Adheres to Company standards and maintains compliance with all policies and procedures. * Performs other related duties as assigned. _EDUCATION_ * High School Diploma or equivalent. _EXPERIENCE_ * No prior experience or training required. * No prior supervisory experience required. _SUPERVISORY RESPONSIBILITIES_ * This position does not include any supervisory responsibilities. _LICENSE & CERTIFICATIONS_ * This position does not require licenses or certifications. _SKILLS & ABILITIES_ This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following: * Computer proficiency in Microsoft Word, Excel and Outlook. * Excellent customer service skills. * Proficient in time management; the ability to organize and manage multiple priorities. * Ability to take initiative and effectively adapt to change. * Recognizes an emergency situation and take appropriate action. * Able to establish and maintain a cooperative working relation. * Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes. * Performs well with frequent interruptions and/or distractions.

_ADDITIONAL INFORMATION_

/Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities. /

Job: *Front Desk

Title: Front Desk Agent @ Boardwalk Resort and Villas

Location: Virginia-Virginia Beach

Requisition ID: BRV000047

Job Detail

• Company:
  Diamond Resorts International

Job Description

_JOB SUMMARY_

The Contracts Specialist generates legal documents (contracts) for all vacation ownership sales and performs related tasks required to complete the transaction in an expedient manner. The Specialist prepares and helps facilitate the contract for recordation as directed, and fields any questions from the sales team.

_ESSENTIAL JOB FUNCTIONS_ * Review purchase proposals for accuracy and legibility. * Perform data entry on legal contracts between the company and its clients, to include incentive letter preparation and processing down payments. * Retrieve credit, loan and account history of prospective clients. * Review contracts for accuracy (i.e., signatures, address, financing, etc.). * Review contracts created by fellow team members for quality assurance and accuracy as needed. * Follow up with sales sites for corrections and recording errors. * Prepare contracts for recordation by making copies and creating packs for distribution. * Copy purchase proposals, club documents, etc. and transmit to appropriate departments. * Track, monitor and transmit money from sales, cash outs, etc. Includes deposit transmittals. * Reconcile daily batch transactions. * Prepare opening and closing reports and distribute to the appropriate personnel. * Maintain various sales and/or marketing logs. * Maintain the Atlas database for accuracy on marketing personnel. * Support the sales sites as necessary to complete paperwork for contracts generated. * Assist Sales and Verification departments regarding owner-related issues at point of sale or after. * Communicate with sales sites and corporate departments via email and telephone. * Answer telephones, file documents and perform other general clerical duties. * Perform miscellaneous data entry and document preparation in support of other departments. * Provide superior customer service in accordance with the Company DRIven to Excellence standards. * Consistently practice We Love to Say YesR and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects. * Operate office machinery (i.e., computer, copy machine, fax machine). * Enter owner referrals into the system, and track referrals. * Completes all required company trainings and compliance courses as assigned. * Adheres to company standards and maintains compliance with all policies and procedures. * Performs other related duties as assigned. _EDUCATION_ * High School Diploma or equivalent. _EXPERIENCE_ * No prior experience or training required. * No supervisory experience required. _SUPERVISORY RESPONSIBILITIES_ * This position does not include any supervisory responsibilities. _LICENSE & CERTIFICATIONS_ * This position does not require licenses or certifications. _SKILLS & ABILITIES_ This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following: * Contracts and/or financial knowledge and experience. * Basic mathematical skills, including the ability to calculate percentages. * Ability to type 35 words per minute. * Ability to read, analyze and interpret common technical journals, financial reports, professional journals and/or government regulations. * Ability to handle very stressful situations. * Excellent interpersonal and communication skills. * Detail oriented. * Computer proficiency in Microsoft Word, Excel and Outlook. * Excellent customer service skills. * Proficient in time management; the ability to organize and manage multiple priorities. * Ability to take initiative and effectively adapt to changes. * Able to establish and maintain a cooperative working relation. * Able to use sound judgment; work independently, with minimal supervision. * Strong analytical and problem solving skills. * Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes. * Performs well with frequent interruptions and/or distractions. * Basic - Intermediate - Advanced math skills.

_ADDITIONAL INFORMATION_

/Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities. /

Job: *Client Services

Title: Contracts Specialist (Data Entry)

Location: Virginia-Virginia Beach

Requisition ID: DC-00005T

Job Detail

• Company:
  Diamond Resorts International