Company Detail

Job Description

Job Title: Indirect Loan Processor

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Indirect Loan Processor reports to the Indirect Lending Manager and is responsible for the loan processing duties of the Indirect Lending Program.

Responsible and Accountable for:

• Handles all loanpackages that are received from dealers and prepares them for funding.

• Reviews loanpackages for accuracy and completeness, focusing on error-correction

• Maintains ledgers,order supplies and acts as liaison between dealerships, Credit Officers,and Dealer Managers.

• Purges disbursedloan packages of duplicate forms and unnecessary items before imaging.

• Monitor workflows within the department to ensure that all deadlines are met, and resources are utilized effectively.

• Set-up new dealer relationship and create new dealer/vendor records.

• Administers dealerstatements and dealer reserve program.

• Assist in handling escalated dealers/member inquiries and concerns in a timely professional manner.

Knowledge, Skills andAbilities:

• Ability to identify and provide input for areas needing process improvement.

• Ability to adapt positively to the changing needs of the role and/or department.

• Ability to prepare indirect totals for monthly reports using lending system.

• Ability to correspond with dealerships on missing documents necessary for disbursal of funds.

• Ability to work closely with Indirect Manager to relay decision on active applications and help to obtain information needed on pending applications.

• Ability to identify areas of efficiency and implement resolutions.

• Excellent written and communication skills, attention to detail and ability to multi-task in a busy environment.

• Proficient in Microsoft applications, Excel, the lending platform, and the core operating system.

• Ability to comply with all state and federal regulations.

Education andExperience:

• Education: Associate'sDegree or equivalent.

• Experience: 1-3years experience as Loan Processor or equivalent position.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Branch Services Business Analyst

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

Reporting to the Director of Partner Services, the Branch Services Business Analyst will apply analytical skills to support branch service initiatives and execution of branch service strategies. This position will problem-solve through data, while thoughtfully incorporating product dynamics, marketing influences, and a wide range of member impact into recommended solutions. This position will gather sales and production data and report findings and suggestive enhancements to improve sales. This position will work in a collaborative environment on a horizontal team supporting all retail markets and contributing to analytic pursuits across the organization.

Responsible and Accountablefor:

• Designs, conducts, analyzes, reports on, and manages branch and market production results

• Develops necessary reporting using Excel and PowerBI tools and provides monthly metrics to show opportunities and trends.

• Conducts research on member experience, services, and products via a variety of research methods

• Assist management in establishing or enhancing the measurement of key performance indicators via new dashboards/scorecards.

• Support market directors in ongoing initiatives from a data and analytic perspective and provide ad-hoc analysis as needed

• Maintain and improve reporting for the Retail team, including providing guidance in forecasting and budgeting

• Works closely with Data Analytics and Application Technology teams along with other organizational data experts to ensure validity and accuracy of data sources.

• Participates on the analyst forum and ask forum

Knowledge, Skills andAbilities:

• Possess an excellent analytical, strategic and financial acumen with the ability to think strategically and draw logical conclusions and exercise judgment in recommendations

• Proficient with Microsoft Office Applications such as Word, Excel, Outlook, PowerPoint and Access.

• Demonstrated data visualization and querying (SQL) expertise. Power BI (Tableau) experience is preferred, but similar systems with transferrable skillsets (Looker, QlikView, Periscope, etc.) are acceptable

• Ability to collaborate and communicate professionally, concisely and effectively, both verbally and in writing to staff, executive management and external business partners

• Self-starter who can be hands-on and can analyze, interpret and derive insights into business reports, analytic models, and data sources

• High degree of accuracy with attention to detail, strong drive and a proven ability to work independently

Education, Experienceand Certification:

• Education:Bachelor's degree required or equivalent experience

• Experience: 2 to 5 years experience in lending,sales or marketing, and business analysis

• Experienceusing Excel, SQL, Power BI and Tableau like software (business analyst)

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Business Analyst - Core Systems

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Business Analyst - Core Systems is responsible to the Director of Application Technology for gathering business requirements for various supported banking systems, and data and report requests. This role provides analysis to programmers for development, and manages banking system vendor relationships. Coordinates upgrades and other internal and vendor system maintenance. Manages new banking system/application integration.

Responsibleand Accountable for:

• Analyze applications that support banking functions and provide feedback and recommendations to Director of Application Technology. Banking Systems include but are not limited to the Bank Secrecy Act (BSA) System, Auto Title Tracking System, Account and Loan Origination System.

• Evaluate and provide recommendations for quality and efficiency improvements in banking system processes and procedures.

• Function as Analyst/Project Lead for various Technology Dept related projects including but not limited to business intelligence, and internally developed systems/applications.

• Interacts with end users to gather requirements for changes or modifications to existing applications.

• Understands various departmental processes and functions that interact with supported banking systems.

• Develops functional specifications per user requirements and provide clear scope for technical developers.

• Participate in the design and testing phases, including design and testing of prototypes and orchestration and sign-off on acceptance test results to ensure design integrity.

• Serves as technical and communications liaison between Application Technology and Retail and other operational departments for all banking system related issues.

• Serves as technical and communications liaison between the credit union and our banking system partners/vendors.

• Maintains disaster preparedness of critical banking systems, to include management of disaster recovery testing and ensures changes in operations are reflected in the disaster recovery plan.

• Deliver project tasks within scope, quality and timeframe commitments made to the project team.

• Utilize key stakeholders, business partners, vendor assigned resources and any other available resource to research, evaluate solution options and provide recommended solution approach for the Program/Project team.

Knowledge, Skills andAbilities:

• Keen understanding of project management techniques/methodologies.

• Strong ability to create project plans and manage multiple projects simultaneously.

• Understanding of how operational duties impact organizational strategy and goals.

• Ability to think creatively and contribute to both strategic and tactical decisions.

• Strong analytical and problem solving skills and the ability to learn on the job is a must

• Ability to manage and work complex and diverse projects. Exercises judgment within defined procedures and practices.

• Good knowledge in core system operation/testing for financial institutions ($1 billion plus credit unions preferred)

• Good experience with basic programming, ability to produce reports, and expertise with standard software applications MS Office and Adobe Acrobat

• Ability to manipulate, analyze and interpret data with a key understanding of how technology operations help drive business efficiency and can be the driver to achieve organizational goals.

• Must have the skillset and experience to effectively identify and analyze critical problems and provide viable solutions - while quickly and efficiency communicating to management before, during and after issues arise.

• Self-motivated and willingness to maintain up-to-date knowledge with current and emerging database technologies.

• Clarifies and translates high level business requirements into functional specifications for Application Technology and manages changes to such specifications.

• Possess an understanding of technological trends and use this knowledge to bring solutions to business units to enhance the enterprise's competitive edge.

• Excellent communication skills, and self-motivated (especially when involving the learning of new technologies).Must be able to proactively communicate issues, status, updates or problems to fellow team members, management, and/or the entire Technology Department.

• Work and communicate with a wide range of people - peers, vendors, the public, staff members including program leadership, and others.

• Working knowledge of financial institution (credit unions preferred) policies, procedures, regulations and related system parameters.

• Must be able to exercise independent judgment, multi-task and prioritize key tasks in order to consistently meet given deadlines.

• Must be able to act independently or work within a team on assigned tasks.

• Consistently demonstrate professional, positive, and approachable attitude/demeanor and discretion.

Education and Experience:

• Education: Bachelor's Degree or equivalent experience

• Experience: 5-7 years of demonstrated experience asan analyst of data-focused or analytical systems in a corporateenvironment.

• Preferred experience in the financialindustry with key core platform experience.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Teller

Job Type: Full-Time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Teller is responsible for accurately providing paying and receiving service to members on their share and loan accounts, handling and securing large volumes of cash and other negotiable items.

Qualifications to include a High School Diploma or GED equivalent, basic math skills, strong customer service skills, computer experience, and at least one year of cash handling experience. Prior teller experience is preferred, but not required.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Project Manager

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

Reporting to the Director of Project Management, the Project Manager is responsible for planning, executing, and evaluating project activities. Accountable for using best practice project management methodology to create project plans that fulfill stakeholder needs and deliver with-in budget on desired outcomes. Focus efforts to manage a large multi-faceted project or multiple projects at the same time resulting in specified deliverables. Ability to acquire, develop and manage project teams and ensure quality control throughout project life cycles.

Responsible andAccountable for:

• Responsible for leading, planning, managing and directing project teams consisting of various development and integrated teams to accomplish the objective of a project

• Develop, maintain, and manage detailed cross-functional project plans and schedules

• Ensures all milestones are met timely

• Applies project development methodologies and reporting technologies to indicate project status

• Recognizes area of conflict and contention and takes steps to avoid risk

• Identifies and mitigates project risks in order to successfully meet project objectives

• Communicates with project team and executive sponsor on ongoing status, milestones, successes and project risks

• Review and approve of project testing strategy, approachand plans

• Manage change control process

• Maintains the project work plan

• Ensures tasks are on time and following the implementation schedule

Knowledge, Skills and Abilities:

• Ability to communicate professionally, concisely and effectively, both verbally and in writing to staff, executive management and external business partners

• Must be extremely well organized and possess excellent communication skills

• Possess an excellent analytical, strategic and financial acumen

• Ability to think strategically, draw logical conclusions and exercise decisiveness

• Possess a mix of integrative thinking, technical skills and leadership presence

• Ability to translate strategy into action with solid planning and execution

• High degree of accuracy with attention to detail, strong drive and a proven ability to work independently

• Ability to assess the operational performance at multi-dimensional levels; and partner with all lines of business for strategic meaning and opportunities

• Strong business/product development skills

• Ability and willingness to travel as necessary

Education, Experienceand Certification:

• Education:Bachelor's degree required or equivalent experience.

• Experience:5 to 7 years of progressively more responsible projects relatedexperience in a sales and marketing financial culture

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Indirect Loan Underwriting Manager

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Indirect Loan Underwriting Manager is responsible to the Director of Indirect Lending for supervision, performance management, and recruitment of all Indirect Credit Officers. Additionally will assist with oversight of underwriting decisions, underwriting policy, quality control, dealer engagement, and communications.

Responsible andAccountable for:

• Ensures compliance with all Federal and State regulations and Credit Union policies with regard to credit granting.

• Responsible for timely review and decision of all indirect loans, adhering to credit granting parameters and lending authority limits.

• Conducts quality control activities which includes; the monitoring of all exceptions granted, monthly review of declined loans, conducts general loan reviews, and researches fraudulent indirect loan activity.

• Maintains level of delinquency below specified thresholds to demonstrate ability to make lending decisions that are in the best interest of the credit union.

• Develops rapport and positive relationships with credit union team members and indirect finance managers.

• Provides coaching, performance feedback, and prepares performance evaluations for Indirect Credit Officers.

• Provides training for all new hires and developmental training for all Indirect Credit Officers.

• Monitors overall dealer performance including; application volume, quality, delinquency and losses.

Knowledge, Skills andAbilities:

• Ability to communicate effectively all lending decisions and counter offers.

• Ability to review a variety of reports for trends and make recommendations to management from the data.

• Experience with automated credit decisioning.

• Ability to achieve and maintain high quality and timely underwriting decisions.

• Ability to promote a climate of engagement with our indirect dealer and partner relationships.

• Ability to work outside of scheduled hours as needed to ensure loans are decisioned in a timely manner; this includes network issues and inclement weather closures.

• Available for coverage during scheduled hours including some evenings, weekends, and holidays.

• Ability to comply with all state and federal regulations.

• Willing to travel as needed.

Education and Experience:

• Education: Bachelor's Degree or equivalent experience.

• Experience:3-5 years of experience in indirect lending, credit evaluation and supervision.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Communications Specialist

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Communications Specialist supports strategic communications that enhance the Chartway brand and culture. Primary responsibilities include supporting the development and coordination of internal communications, award programs, internal/external public relations, and crisis communications to support business objectives.

Responsible and Accountable for:

• Developand distribute internal communications content across multiple channels,including the internal newsletter, Sharepoint-hosted intranet, internalcollateral/presentations, and digital signage to drive engagement.

• Ownthe enterprise communications calendar, working with project anddepartment stakeholders to ensure comprehensive accuracy.

• Assistin communication of strategies or messaging from senior leadership.

• Createand pitch press releases, media relations content, and speaking proposals.

• Monitorand track media mentions to develop measurable public relations resultsand recommend new strategies to grow organizational PR activity.

• Represent the Communications teamfor various projects/initiatives/events.

• Provide support for crisiscommunications, including both internal and external messaging.

• Support development of brandpublications that communicate the credit union's culture.

• Maintain communications budget - reconcilingand reporting on a monthly basis.

• Recommend and assist with theimplementation of processes and tools to optimize team productivity.

Knowledge, Skills and Abilities:

• Strategicthinker with meticulous attention to detail, ability to thrive underpressure, and excellent organizational skills.

• Excellentwritten, interpersonal, and verbal communication skills with the abilityto multitask and adapt in a fast-paced environment.

• Innovative,organized, and self-motivated with a keen interest in driving strategicmessages to key internal and external stakeholders.

• Ability to work independently with ahigh degree of accuracy and attention to detail.

• Abilityto interpret and condense complex information in a modern anduser-friendly way.

• Experience with all Microsoft Office programs,design programs (Canva, InDesign, etc.), and SharePoint. Experience withEverBridge Critical Event Management platform and Meltwater MediaMonitoring Software a plus.

Education and Experience:

• Education: Bachelor's degree in Communications, Marketing, English, Journalism, Public Relations, or a related filed (essential)

• 3+ years of experience in Communications or related field.

• Strategic and creative mindset.

• Meticulous attention to detail.

• A portfolio of work available for review.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: FinTech Assets Administrator

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The FinTech Assets Administrator reports to the Director of Business Analytics - Lending (DBAL), and is primarily responsible for the business relationship between Chartway and its FinTech and Participation partners. This position is responsible for executing participations and management of our Fintech partner relationships. Additional responsibilities include supporting Lending Analytics and Finance with reporting regarding the partnerships.

Responsibleand Accountable for:

FinTech Responsibilities:

• Independently manages the implementation of new FinTech relationships.

• Responsible for the day-to-day relationship with Fintech partners. This includes liaising between Chartway and its Fintech Partners in both set up of new relationships and post set up.

• Develops strategy for monitoring partnership as well as periodically monitors each partnership to ensure compliance with agreement (buy box, marketing, etc.)

• Develops analytics around portfolio FinTech assets as well as participated assets. Providing insights and comparisons to both.

• Is subject matter expert regarding FinTech's products and processes and develops processes and procedures regarding FinTech partners.

Participation Responsibilities:

• Facilitates the sale or purchase of assets. This includes working with counter parties (as necessary) brokers, legal and internal teams in both purchase and sale.

• Manage third-party due diligence of potential opportunities in purchases and hosting potential counter parties in a participation sale.

• Responsible for the day-to-day relationship with our participation partners. Ensuring that any issues or questions arising from either Chartway or a participation partner is addressed in a timely and efficient manner.

• Provides detailed review of loan files and the associated economics of trades - both purchases and sales.

Knowledge,Skills and Abilities:

• Strong written and verbal communication skills.

• Very strong attention to detail

• Ability to work in a matrixed management environment. Working with different teams under different business units

• Analytical background with proficiency in Excel

• Strong faculty for learning, especially regarding new financial products and opportunities

• Strong organizational and planning skills

Educationand Experience:

• Education:Bachelor's degree or equivalent experience.

• Experience: 3to 5 years banking, financial or vendor management experience.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Item Processing Specialist

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Item Processing Specialist is responsible to the Support Services Manager for the accurate and timely processing of item processing reports including return deposit items, ITM/ATM transmissions and Remote Deposit Capture items, (RDC) on a daily basis.

Responsible andAccountable for:

• Prepare and process daily exception reports as well as return deposit items.

• Reconcile all related checking general ledgers daily.

• Report errors and non-receipt of adjustments to our processor.

• Promptly respond to requests on encoding errors, account adjustments, and check copies.

• Process and adjust member accounts on return deposit items and RDC adjustments.

• Accountable for research and resolutions for members, banks and interdepartmental requests related to share drafts processing.

• Work closely with branches and Accounting to resolve prior day outages.

• Perform periodic self-audits to ensure compliance with internal and external procedures/regulatory requirements.

• Analyze and evaluate operational procedures; recommend and implement modifications to improve quality and efficiency.

• Monitor work flow within the department to ensure that all deadlines are met and utilize resources effectively.

• Compile data required by internal and external auditors and/or examiners.

• Ensure month-end reporting and general ledgers are balanced with the coordination of Accounting.

• Work closely with Support Services Manager to create operations metrics and produce monthly operations performance review document as well as lead special assignment operations projects.

Knowledge, Skills andAbilities:

• Possess good judgment and decision making skills.

• Knowledge of check processing

• Communicate well both orally and in writing

• Computer proficiency required including Microsoft Office: Excel, Word, Outlook and other system platforms.

Educationand Experience:

• Education: High school or GED equivalent

• Experience: Approximately 3-5 years of financial services industry experience

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Financial Analyst II

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Financial Analyst II is responsible to the Vice President of Finance for analysis in areas of daily treasury activities, investment portfolio reporting, liquidity and cash reporting, and loan participations support. Such analyses performed will encompass financial and other quantitative measures.

Responsible and Accountable for:

• Works with senior leaders to provide financial and technical analysis, ensuring that analysis for the enterprise is delivered with timeliness and accuracy for ALM Committee, liquidity management, investment reporting and treasury management activities.

• Supports department in the execution of the annual budget and monthly forecasting.

• Develops, maintains, and provides support for internal and external financial reporting using Axiom FP&A, Excel, or PowerBI to include: Board of Directors reporting, Investment reporting, Liquidity reporting, Profitability reporting, and External financial reporting, including NCUA call report filings.

• Manages Cash Transportation Services and monitors Vault Cash to support Branch/ATM/ITM network.

• Reports daily cash activity and initiates cash transfers as needed.

• Provides ad hoc financial performance analysis.

• Assists in Correspondent Banking support.

Knowledge,Skills and Abilities:

• Knowledge of financial analysis, modeling, systems and reporting required for financial institutions

• Experience in preparation of financial statements related to financial institutions

• Ability to interpret financial information as it relates to financial institutions

• Possess an excellent analytical, strategic and financial acumen; with the ability to anticipate issues and aggressively drive initiatives to achieve results

• Strong time management, interpersonal, analytical, project management, presentation and verbal and written communication skills

• Ability to communicate and present effectively and persuasively with staff, executive management and external business partners

• High degree of accuracy with attention to detail, strong drive and a proven ability to work independently

• Advanced proficiency in Microsoft Excel, Microsoft Access, and Banking Analytical software.

• Knowledge of data analytics, aggregation, and querying using internal data warehouse.

• Finance Systems & Processes - Demonstrated knowledge of financial systems and processes throughout the organization. Leverages that knowledge to fulfill business responsibilities.

• Proven ability to handle multiple high priority demands to achieve optimal efficiency and productivity.

• Ability to think strategically, draw logical conclusions and exercise decisiveness.

• Possess a mix of integrative thinking, technical skills and leadership presence, and development skills

• Willing to travel as needed

Educationand Experience:

• Education: BS degree in Finance/Accounting

• Experience: 4+ years recent proven financial analysis experience in a mid-sized bank or credit union environment ($3B to $5B in assets)

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Interactive Teller

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Interactive Teller is responsible for accurately assisting members with their financial transactions on share and loan accounts as requested and providing information to members regarding membership, new accounts, loans, and all other services of the Credit Union. Reports to the Interactive Teller Manager.

Responsibleand Accountable for:

• Deliver an exceptional member experience through ITM technology. The experience will include accurate and efficient transaction processing and friendly and professional service delivery.

• Ability to consistently follow check processing protocols and make accurate, independent decisions on items presented

• Responsible for processing member financial transactions including deposits, withdrawals, loan payments, transfers, and check cashing.

• Ability to maintain a workstation that projects a positive brand image.

• Deepening member relationships by providing information concerning products and services that would complement the existing relationship with the credit union.

• Take ownership for resolving member requests and providing follow up to ensure member satisfaction.

• Utilize -available- time efficiently, consistently adhering to availability, adherence to schedule and interaction goals.

• Project a professional and friendly image at all times.

Knowledge,Skills and Abilities:

• Ability to effectively respond to member inquiries in a positive and courteous manner.

• Ability to work in a fast paced environment with high traffic volume.

• Engaging and effective communicator, primarily through the ITM technology.

• Ability to multi-task by operating multi-monitors and software systems at the same time.

• Knowledgeable with Word and Excel

• Ability to make quick decisions that will protect the Credit Union from potential losses.

• Ability to respond, establish and maintain control when handling challenging interactions while simultaneously representing Chartway with the highest degree of professionalism.

• Ability to successfully recommend Chartway products and services to achieve organizational and member financial goals.

Education andExperience:

• Education: High school education or equivalent GED.

• Experience: Approximately one year of cash handling and customer service experience.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Junior Core System Developer

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Junior Core System Developer is responsible to and under the direct supervision of the Director of Application Technology to administer and maintain the financial core system. This primarily includes the supporting and testing production activities of the core platform system(s). This position is the Tier 1 support for the credit union's core processing system (Symitar). Helps develop and test programs and processes in the core platform. Additionally, will also support the development and maintaining of forms, performs application testing, and maintains documentation on core system processes and procedures.

Knowledge, Skills and Abilities:

• Ability to review, evaluate, ensure testing, and security of all coreplatform software releases in a timely manner ensuring compliance with allapplicable laws and regulations.

• Understanding of how operational duties impact organizational strategyand goals

• Strong analytical and problem solving skills and the ability to learn onthe job is a must

• Demonstrated experience withbasic programming, ability to produce reports, and expertise with standardsoftware applications MS Office and Adobe Acrobat

• Self-motivated and willingness to maintain up-to-date knowledge withcurrent and emerging database technologies.

• Analyze situations, evaluatealternatives, and implement solutions within standards as directed.

• Interpret requests and analyzefactual information to adapt or modify processes in response to changingcircumstances.

• Assist in the business process redesign anddocumentation as needed for new or changing technology.

• Possess an understanding oftechnological trends and use this knowledge to bring recommendations to business units to enhance theenterprise's competitive edge.

• Excellent communication skills,and self-motivated (especially when involving the learning of newtechnologies). Must be able toproactively communicate issues, status, updates or problems to fellow teammembers, management, and/or the entire Technology Department.

• Work and communicate with a widerange of people - peers, vendors, the public, staff members including programleadership, and others.

• Working knowledge of financialinstitution (credit unions preferred) policies, procedures, regulations andrelated system parameters.

• Must be able to exerciseindependent judgment, multi-task and prioritize key tasks in order toconsistently meet given deadlines.

• Must be able to actindependently or work within a team on assigned tasks.

Education and Experience:

• Education: Associate's Degree or equivalent experience

• Experience:3-5 years of demonstrated experience in a corporate environment

• Preferred experiencein the financial industry with key core platform experience.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Financial Solutions Representative I

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

As a Financial Solutions Representative I, general responsibilities include:

• Taking inbound calls from members and non-members for general servicing inquiries for checking, savings, certificates of deposit, and loan products

• Exercising problem solving skills and promote benefits to retain members

• Update member and account information as needed

• Maintaining Member Solutions Center service levels by handling a high volume of calls in a fast-paced environment

• Consistently and effectively cross-selling products and services offered by Chartway

• Communicate using extraordinary soft skills during complex conversations to deliver an outstanding member experience

• Handle complex conversations and situations professionally to create an outstanding member experience on every call

Qualifications include a High School education or equivalent GED, and one year customer service preferably in a call center environment. Bi-lingual in Spanish is preferred but not required.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Credit Officer

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Credit Officer is responsible to the Consumer Loan Underwriting Manager for the consumer lending decision-making process.

Responsible andAccountable for:

• Ensures compliance with all Federal and State regulations and Credit Union policies regarding credit granting.

• Responsible for timely review and decision of all consumer loans, adhering to credit granting parameters and lending authority limits.

• Review proof of income for all home equity requests to ensure compliance with Ability to Repay regulations.

• Maintain level of delinquency below specified threshold to demonstrate ability to make lending decisions that are in the best interest of the credit union.

• Review loan applications for additional cross sell opportunities to promote loan growth.

• Develop rapport and positive relationships with credit union team members.

• Provide on-site training for new hires.

• Provide continual training to team members in regards to taking applications, identifying additional opportunities, and changes in regulation and policy.

Knowledge, Skills andAbilities:

• Ability to effectively communicate all lending decisions and counter offers.

• Ability to review a variety of reports for trends and make recommendations to management from the data.

• Ability to work outside of scheduled hours as needed to ensure loans are decisioned in a timely manner; this includes network issues and inclement weather closures.

• Available for coverage during scheduled hours including some evenings, weekends, and holidays

Education and Experience:

• Education: Associates degree or equivalent experience.

• Experience: Five years of experience in credit evaluation/underwriting.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Financial Solutions Representative I

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

As a Financial Solutions Representative I, general responsibilities include:

• Taking inbound calls from members and non-members for general servicing inquiries for checking, savings, certificates of deposit, and loan products

• Exercising problem solving skills and promote benefits to retain members

• Update member and account information as needed

• Maintaining Member Solutions Center service levels by handling a high volume of calls in a fast-paced environment

• Consistently and effectively cross-selling products and services offered by Chartway

• Communicate using extraordinary soft skills during complex conversations to deliver an outstanding member experience

• Handle complex conversations and situations professionally to create an outstanding member experience on every call

Qualifications include a High School education or equivalent GED, and one year customer service preferably in a call center environment. Bi-lingual in Spanish is preferred but not required.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Credit Officer

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Credit Officer is responsible to the Consumer Loan Underwriting Manager for the consumer lending decision-making process.

Responsible andAccountable for:

• Ensures compliance with all Federal and State regulations and Credit Union policies regarding credit granting.

• Responsible for timely review and decision of all consumer loans, adhering to credit granting parameters and lending authority limits.

• Review proof of income for all home equity requests to ensure compliance with Ability to Repay regulations.

• Maintain level of delinquency below specified threshold to demonstrate ability to make lending decisions that are in the best interest of the credit union.

• Review loan applications for additional cross sell opportunities to promote loan growth.

• Develop rapport and positive relationships with credit union team members.

• Provide on-site training for new hires.

• Provide continual training to team members in regards to taking applications, identifying additional opportunities, and changes in regulation and policy.

Knowledge, Skills andAbilities:

• Ability to effectively communicate all lending decisions and counter offers.

• Ability to review a variety of reports for trends and make recommendations to management from the data.

• Ability to work outside of scheduled hours as needed to ensure loans are decisioned in a timely manner; this includes network issues and inclement weather closures.

• Available for coverage during scheduled hours including some evenings, weekends, and holidays

Education and Experience:

• Education: Associates degree or equivalent experience.

• Experience: Five years of experience in credit evaluation/underwriting.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Financial Solutions Representative I

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

As a Financial Solutions Representative I, general responsibilities include:

• Taking inbound calls from members and non-members for general servicing inquiries for checking, savings, certificates of deposit, and loan products

• Exercising problem solving skills and promote benefits to retain members

• Update member and account information as needed

• Maintaining Member Solutions Center service levels by handling a high volume of calls in a fast-paced environment

• Consistently and effectively cross-selling products and services offered by Chartway

• Communicate using extraordinary soft skills during complex conversations to deliver an outstanding member experience

• Handle complex conversations and situations professionally to create an outstanding member experience on every call

Qualifications include a High School education or equivalent GED, and one year customer service preferably in a call center environment. Bi-lingual in Spanish is preferred but not required.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Interactive Specialist (Video Personal Banker)

Job Type: Full-time (12:00pm - 9:00pm Monday - Friday, 8:00am - 5:00pm Saturday)

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Interactive Specialist is responsible to the Interactive Manager for providing timely and exceptional support experiences to members. Team members will work in a fast paced, dynamic video call center environment supporting members and staff by video, chat and email. The role focuses on assisting members with their financial needs via the Video Banking platform while providing a consistent approach to service delivery, timely and accurate execution of processes and achieving desired experience goals. Responsible for accurately assisting members with their financial transactions on share and loan accounts as requested and providing information to members regarding membership, new accounts, loans and all other services of the Credit Union through the Direct Teller Machines.

Responsible and Accountable for:

• Provide engaging member-centric service to members virtually via Video Banking Solution

• Professionally provide first call resolution by assisting members and potential members with requests; answer questions about products and services including loan products; recommend products that will benefit the member.

• Producing a pro-rata portion of assigned sales goals

• Demonstrating the ability to optimize member contacts by meeting immediate need and uncovering additional opportunities to serve the member

• Utilizing -available- time efficiently, consistently maintaining low -work- and -unavailable- percentages while meeting interaction performance standards

• Complying with all member verification processes and transaction processing guidelines to mitigate risk and protect the member and the credit union for fraud or loss.

• Sales and service responsibilities include identifying opportunities to sell credit union products; meeting/exceeding aggressive sales, cross-sell and funding goals; providing prompt, accurate and courteous responses to members; making financial recommendations; processing various complex financial transactions; effectively educating members basic financial literacy components and Chartway's products and services

• Processing transactions using Video Banking solution - deposits, withdrawals, loan payments, opening accounts, loan applications, etc.

• Building relationships with members

• Problem solving issues that may occur with software

• Provides timely, accurate and energetic support to members

• Responds to internal and external requests via telephone, email, fax or written correspondence relating to products, policies, procedures and credit union services

• Review and monitor e-Funds alerts for possible fraudulent activity, research reinvestigation requests and correct discrepancies

• Deliver an exceptional member experience through ITM technology. The experience will include accurate and efficient transaction processing and friendly and professional service delivery.

Education and Experience:

• Education: Associates degree or equivalent experience

• Experience: Three to five years of financial services experience that include support or branch operations roles

• Experience: Proven track record of progressed responsibility, demonstrating ability to master roles and assignments

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Financial Solutions Representative I (Call Center)

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

As a Financial Solutions Representative I, general responsibilities include:

• Taking inbound calls from members and non-members for general servicing inquiries for checking, savings, certificates of deposit, and loan products

• Exercising problem solving skills and promote benefits to retain members

• Update member and account information as needed

• Maintaining Member Solutions Center service levels by handling a high volume of calls in a fast-paced environment

• Consistently and effectively cross-selling products and services offered by Chartway

• Communicate using extraordinary soft skills during complex conversations to deliver an outstanding member experience

• Handle complex conversations and situations professionally to create an outstanding member experience on every call

Qualifications include a High School education or equivalent GED, and one year customer service preferably in a call center environment. Bi-lingual in Spanish is preferred but not required.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Position: Summer Internship

Compensation: $15.00/hour

Duration: 10 weeks starting in May through July

Number of interns: 10

Location: Virginia Beach, Virginia

Looking for a paid summer internship where you can learn, grow, and make a difference? Come join Chartway Credit Union's Summer Internship program!

As a Chartway Intern, you have an opportunity to make a positive impact on your community. We have been proudly serving members for more than half a century, and are consistently recognized for our financial strength, ability to make life affordable for our members, and for our charitable efforts through the We Promise Foundation.

In line with our culture of continuous learning, valuing diversity, and our credit union mission to invest in the communities we serve, we believe in supporting the next generation of business professionals in their endeavors to apply their academic insight and gain practical knowledge in their respective fields. Our Summer Internship program will include a chance to work with leaders in your field, attend executive presentations, lunch and learn trainings, mentoring sessions, and team building events.

We are hosting 10 Full-Time Summer Interns in the following areas:

• Accounting

• Business Analytics

• Customer Experience Enhancement

• Data Analytics - Lending/Collections

• Data Analytics - Retail

• Finance - Credit Card Services

• Financial Fraud

• Instructional Design/Training

• Marketing Analytics

• Retail Branch Operations (Compliance)

What are you waiting for - apply today! Please include your resume and a cover letter or paragraph explaining which internship(s) interests you and why you would be a good fit.

Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Collector

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Collector is responsible to the Collections Manager for the efficient processing of assigned accounts. Contacts members who are delinquent and obtain past due payments, commitment agreements or establish a repayment plan.

The position is responsible and accountable for counseling members and referring to Balance when appropriate, and for the daily processing of collection letters, certified mail letters and incoming mail for the department. Skip traces by performing investigative activities to evaluate and determine the whereabouts of members through database searches and system records using OTG documents, CU approved sites and credit reports. Submits repo and foreclosure letters and enters approved repo letters into RDN, and submits legal packets to the Loss Mitigation Department for referral to the attorney.

Education and Experience:

• Education: High school education or equivalent GED

• Experience: Prefer 1 year of previous collections experience, or equivalent working experience

• Bilingual in Spanish is a plus

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Collector

Job Type: Part-time 20 hours

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Collector is responsible to the Collections Manager for the efficient processing of assigned accounts. Contacts members who are delinquent and obtain past due payments, commitment agreements or establish a repayment plan.

The position is responsible and accountable for counseling members and referring to Balance when appropriate, and for the daily processing of collection letters, certified mail letters and incoming mail for the department. Skip traces by performing investigative activities to evaluate and determine the whereabouts of members through database searches and system records using OTG documents, CU approved sites and credit reports. Submits repo and foreclosure letters and enters approved repo letters into RDN, and submits legal packets to the Loss Mitigation Department for referral to the attorney.

Education and Experience:

• Education: High school education or equivalent GED

• Experience: Prefer 1 year of previous collections experience, or equivalent working experience

• Bilingual in Spanish is a plus

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Internal Solutions Manager

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Internal Solutions Manager is responsible to the Director of Member Support Services for daily operations and management of the Internal Solutions Help Desk, ongoing advancement of the Virtual Help Desk-Albert and all support resources used to deliver the member experience. Daily business operations include, ensuring team members consistently deliver courteous, professional support and achieve all SLA's and KPI targets. The Internal Solutions Manager will work cross functionally to quickly and accurately resolve internal and external questions, align incongruent processes and ensure the integrity of information documented in the Virtual Help Desk resource. The Internal Solutions team is responsible for providing high level support that enables enterprise goal achievement-Net Promoter and agreed upon business targets.

Responsible and Accountable for:

• Championing serviceexcellence in all facets of the business

• Leading and managing the InternalSolutions and Virtual Help Desks

• Responsible for achievementof Help Desk SLAs and correlating enterprise targets

• Collaborating with BranchSupport, Member Solutions and Training teams by sharing identified trendsand opportunities to develop more seamless front line interactions

• Oversees Case response forthe Virtual Help Desk and Albert emails, adhering to the Albert SLA

• Maintains Content RequestProcess for Albert Content

• Responsible for developmentand ongoing internal communication plan for the Virtual Helpdesk-Albert

• Cross-functionalpartnerships with Content Owners to insure processes and procedures areavailable to front line staff and align with desired member experience

• Conducts cross-checkanalysis to ensure all content in Albert is accurate

• Manages annual contentreview process

• Works closely with theLearning Team to ensure curriculum content is accurate based onorganizational changes

• Works closely with businesspartners to ensure optimum efficiency of internal Solutions and VirtualHelp Desks

• Identifies areas of processimprovement to increase speed, quality and processing efficiencies

• Recommends alternativeprocess solutions to improve the team member and member experience

• Identifies and works toremove barriers that impede service excellence

Knowledge, Skills and Abilities:

• Knowledge of credit union operations andretail delivery channels with the ability to recommend improvements

• Demonstrated ability to gather, analyze, and evaluate data in a meaningful manner and effectively communicate recommendations in concise manner

• Ability to successfully lead and motivate team members and managers to achieve organizational goals, through both dire and indirect leadership

• Strong team player with the ability toorganize, prioritize, apply time management skills

• Proficient with MS Office -PowerPoint, Word, Excel and SharePoint

• Excellent oral, written, andpresentation communication skills

• Strong attention to detail

• Excellent organizationalskills

• Ability to writepolicy/procedure with data provided from Content Owner/SME (partneringwith Silver Cloud Content Architect)

• Ability to serve on specialCredit Union projects; maintaining member and team memberfocus/satisfaction

• Ability to positivelyresolve situations/content requests from various resources

• Ability to prioritize workflow independently, and take full ownership of issues- even if they arenot the Subject Matter Expert on the problem

• Knowledge of applicablecredit union policies, procedures and processes related to the operationof the credit union and product and services it offers

Education and Experience:

• Education: Bachelor's Degree with a concentrationin technical writing or equivalent job related experience

• Experience: 3 to 5 years ofexperience in a quality assurance position

• Experience: 2-4 years leadership experience in aservice role, preferably in financial services

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Interactive Teller

Job Type: Part-time

Location: Virginia Beach, Virginia

At Chartway, helping our members achieve their dreams is our business. Through living Chartway's vision, mission, and values, our employees serve our communities to make their lives more affordable. Whether you want to work in leadership or you're just getting started, we invite you to join our team.

The Interactive Teller is responsible for accurately assisting members with their financial transactions on share and loan accounts as requested and providing information to members regarding membership, new accounts, loans, and all other services of the Credit Union. Reports to the Branch Support Manager.

Qualifications include a High school education or equivalent GED, and approximately one year of cash handling and customer service experience. This position will be responsible and accountable for delivering an exceptional member experience through ITM technology. The experience will include accurate and efficient transaction processing and friendly and professional service delivery. Must have the ability to consistently follow check processing protocols and make accurate, independent decisions on items presented. The successful candidate will be an engaging and effective communicator, primarily through the ITM technology, that is able to work in a fast paced environment with high traffic volume. Must have the ability to make quick decisions that will protect the Credit Union from potential losses, and be able to assess risk and make sound decisions or exceptions. Must have the ability to respond, establish and maintain control when handling challenging interactions while simultaneously representing Chartway with the highest degree of professionalism.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union