Job Title: Financial Solutions Representative I (Call Center)
Job Type: Full-time
Location: Virginia Beach, Virginia
All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.
As a Financial Solutions Representative I, general responsibilities include:
Taking inbound calls from members and non-members for general servicing inquiries for checking, savings, certificates of deposit, and loan products
Exercising problem solving skills and promote benefits to retain members
Update member and account information as needed
Maintaining Member Solutions Center service levels by handling a high volume of calls in a fast-paced environment
Consistently and effectively cross-selling products and services offered by Chartway
Communicate using extraordinary soft skills during complex conversations to deliver an outstanding member experience
Handle complex conversations and situations professionally to create an outstanding member experience on every call
Qualifications include a High School education or equivalent GED, and one year customer service preferably in a call center environment. Bi-lingual in Spanish is preferred but not required.
Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.
Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.
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