Company Detail

Job Description

Job Title: Financial Solutions Representative I

Job Type: Full-Time

Location: Virginia Beach, VA

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

A Financial Solutions Representative I reports to the Member Solutions Center Service Manager and is responsible for providing exceptional service experiences in a fast-paced call center environment. Day to day interactions include assisting and educating members on successfully managing their credit union relationship. Representatives are accountable for accurately assisting callers with credit union eligibility, account transactions, online banking support and account maintenance requests. All experiences delivered should contribute positively to the channels assigned performance objectives.

Responsible and Accountable for:

• Taking inbound calls from members and non-members for general servicing inquiries for checking, savings, credit cards, certificates of deposit, business accounts and loan products (auto, equity, line of credits and personal loans)

• Option to work from home based on skillset and time in position

• Exercise problem solving skills and promote the benefits of membership

• Update member and account information as needed

• Maintain Member Solutions Center service levels by handling a high volume of calls in a fast-paced environment

• Communicate using extraordinary soft skills during complex conversations to deliver an outstanding member experience.

• Handle complex conversations and situations professionally to create an outstanding member experience on every call.

• Consistently and effectively cross-selling credit union products and services to achieve assigned referral goals.

• Ability to respond to member inquiries regarding current products and services, as well as current promotions.

• Utilize -available- time efficiently, consistently maintaining low -work- and -unavailable- percentages while meeting interaction performance

• Comply with all member verification processes to mitigate risk and protect the member and the credit union for fraud or loss.

• Comply with all record keeping requirements of the Bank Secrecy Act for wire funds transfers of $3,000 or more.

Knowledge, Skills and Abilities:

• Possess superior organizational skills that enable accurate and efficient service experiences.

• Possess superior verbal and written communication skills.

• Possess the Credit Union knowledge required to educate members on the features and benefits of credit union products and promotions

• Possess deep knowledge of all credit union products to assist in problem solving and generate referrals to support the CU's multiproduct strategy

• Ability to provide information to current and prospective members concerning eligibility for membership, products and services (loans and deposits).

• Ability to act as a problem solver, information provider and liaison between members and various internal departments.

• Ability to complete accurate and timely currency transaction reports as required by the Bank Secrecy Act.

• Ability to work in a fast paced, ever changing environment.

• Demonstrate strong work ethic that supports organizational values and demands the highest standard of conduct from self and others.

• Self-motivated to meet performance goals.

• Ability to comply with all state and federal regulations.

• Ability to complete accurate and timely currency transaction reports as required by the Bank Secrecy Act.

• Ability to respond, establish and maintain control when handling challenging interactions while simultaneously representing Chartway with the highest degree of professionalism.

Education and Experience:

• Education: High school education or equivalent GED.

• Experience: One year retail or customer service, preferably in a call center environment.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Data Engineer

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Data Engineer would be responsible for development and operations of the data warehouse, and overall data environment management for the credit union. The engineer will work closely with Chartway's analysts, business owners, and stakeholders across the business to identify, recommend, develop, implement, and support analytical solutions. Once developed, solutions will deliver essential data to satisfy their informational needs and the needs of our members. Engineers will train and develop both internal resources as well as Subject Matter Experts in different departments on proper ways to query, analyze and use data.

Responsible andAccountable for:

• Building and supporting elements of data infrastructure to help the business insights, product analytics, and all business functions to use data to drive decisions

• Communicate complex information, ideas, and findings to non-technical key stakeholder

• Interfaces across the organization to share vision and provide guidance on usage of the data product/solution

• Collaborate with teams to identify, prioritize, and develop key features to meet business needs.

• Supports Requirements Analysis, Presenting Technical Information, and Problem Solving. Able to quickly determine the best way to put information together

• Participates actively in data design; data standards; and policy as it pertains to data management and analytic solutions

Knowledge, Skills, andAbilities:

• Proficient with SQL scripting

• Working knowledge of a data visualization tool, preferably Power BI

• Working knowledge of an orchestration tool, preferably SSIS

• Proficient with Microsoft Office

• Ability to troubleshoot, problem solve, and think critically

• Ability to be self-directed and demonstrate strong initiative

• Ability to work independently and support team processes and responsibilities

• Ability to articulate and interpret results and processes in a compelling manner

• Technical knowledge of data management systems, data warehouse methodology, data quality, and data modelling

• Strong written and oral communication skills as well as superior interpersonal skills

• Exceptional customer service orientation

• Ability to work in a team-oriented, collaborative environment, using an agile methodology

• Self-motivated and self-directed. Keen attention to detail. Proven analytical, evaluative, and problem-solving abilities

Education andExperience:

• Education: BS Degree in Economics, Information Systems, Finance, Accounting, Statistics, Mathematics, Computer Science, or related area

• Experience: entry to mid-level experience with professional data use and manipulation

• Data visualization platforms such as Microsoft Power BI and SSRS

• Leveraging data quality, monitoring, and governance infrastructure

• Experience supporting a data analytics solution within an organization

• Familiarity with project management skills and able to participate in complex projects

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Relationship Specialist

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

Responsible to the Branch Manager, the Relationship Specialist is part of a highly skilled service team, committed to unlocking the potential of individuals and families so they can thrive. Relationship Specialists work collaboratively with Chartway team members to create personal experiences and provide financial solutions for Chartway's members.

Responsibleand Accountable for:

• Creates an environment of exceptional member service that provides sound financial wellness and consultative advice for our members

• Develops and builds relationships with Chartway's member base through proactive outreach and follow up

• Proactively collaborates and communicates with the branch team and other departments to successfully find solutions for members

• Easily transitions between job functions and responsibilities within the branch to effectively respond to members' needs

• Responsible for positively representing Chartway in the community

• Efficiently & accurately performs member transactions and can easily assist members with new account establishment, personal financing, real estate lending, investment referrals, and small business deposit products

• Accountable for branch operations, compliance, best practices, and federal regulations

Knowledge,Skills and Abilities:

• Ability to develop strong relationships in a warm and professional manner

• Proficient oral, written, and communication skills

• Respond, establish, and maintain control when handling challenging situations

• Demonstrated sense of ownership and ability to meet deadlines

• Knowledge and embodiment of diversity and inclusion best practices; ability to work collaboratively with individuals and groups from various identities, cultures, and backgrounds

• Willingness to take on new challenges in a dynamic and changing environment and work gracefully under pressure

• Fundamental analysis and problem-solving skills.

• Basic experience with MS Office - PowerPoint, Word, and Excel

• Able to handle confidential information with discretion

• Knowledge of credit union policies, procedures and processes related to the credit union and the product and services it offers

• Ability to understand and be aware of possible suspicious activities or transactions by members or by team members, directors, executives, or officers of the credit Union. Promptly notify management as required by credit union policy if unusual activity is observed which could be an indication of financial crime or efforts to evade reporting requirements of the Bank Secrecy Act or other laws and regulation

Education and Experience:

• Education: Associate's or equivalent experience

• Experience: 1-3 years' experience in in providing top notch customer service, imaginative problem resolution and relationship building

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Relationship Specialist

Job Type: Full-time

Location: Norfolk, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

Responsible to the Branch Manager, the Relationship Specialist is part of a highly skilled service team, committed to unlocking the potential of individuals and families so they can thrive. Relationship Specialists work collaboratively with Chartway team members to create personal experiences and provide financial solutions for Chartway's members.

Responsibleand Accountable for:

• Creates an environment of exceptional member service that provides sound financial wellness and consultative advice for our members

• Develops and builds relationships with Chartway's member base through proactive outreach and follow up

• Proactively collaborates and communicates with the branch team and other departments to successfully find solutions for members

• Easily transitions between job functions and responsibilities within the branch to effectively respond to members' needs

• Responsible for positively representing Chartway in the community

• Efficiently & accurately performs member transactions and can easily assist members with new account establishment, personal financing, real estate lending, investment referrals, and small business deposit products

• Accountable for branch operations, compliance, best practices, and federal regulations

Knowledge,Skills and Abilities:

• Ability to develop strong relationships in a warm and professional manner

• Proficient oral, written, and communication skills

• Respond, establish, and maintain control when handling challenging situations

• Demonstrated sense of ownership and ability to meet deadlines

• Knowledge and embodiment of diversity and inclusion best practices; ability to work collaboratively with individuals and groups from various identities, cultures, and backgrounds

• Willingness to take on new challenges in a dynamic and changing environment and work gracefully under pressure

• Fundamental analysis and problem-solving skills.

• Basic experience with MS Office - PowerPoint, Word, and Excel

• Able to handle confidential information with discretion

• Knowledge of credit union policies, procedures and processes related to the credit union and the product and services it offers

• Ability to understand and be aware of possible suspicious activities or transactions by members or by team members, directors, executives, or officers of the credit Union. Promptly notify management as required by credit union policy if unusual activity is observed which could be an indication of financial crime or efforts to evade reporting requirements of the Bank Secrecy Act or other laws and regulation

Education and Experience:

• Education: Associate's or equivalent experience

• Experience: 1-3 years' experience in in providing top notch customer service, imaginative problem resolution and relationship building

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Relationship Specialist

Job Type: Full-time

Location: Chesapeake, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

Responsible to the Branch Manager, the Relationship Specialist is part of a highly skilled service team, committed to unlocking the potential of individuals and families so they can thrive. Relationship Specialists work collaboratively with Chartway team members to create personal experiences and provide financial solutions for Chartway's members.

Responsibleand Accountable for:

• Creates an environment of exceptional member service that provides sound financial wellness and consultative advice for our members

• Develops and builds relationships with Chartway's member base through proactive outreach and follow up

• Proactively collaborates and communicates with the branch team and other departments to successfully find solutions for members

• Easily transitions between job functions and responsibilities within the branch to effectively respond to members' needs

• Responsible for positively representing Chartway in the community

• Efficiently & accurately performs member transactions and can easily assist members with new account establishment, personal financing, real estate lending, investment referrals, and small business deposit products

• Accountable for branch operations, compliance, best practices, and federal regulations

Knowledge,Skills and Abilities:

• Ability to develop strong relationships in a warm and professional manner

• Proficient oral, written, and communication skills

• Respond, establish, and maintain control when handling challenging situations

• Demonstrated sense of ownership and ability to meet deadlines

• Knowledge and embodiment of diversity and inclusion best practices; ability to work collaboratively with individuals and groups from various identities, cultures, and backgrounds

• Willingness to take on new challenges in a dynamic and changing environment and work gracefully under pressure

• Fundamental analysis and problem-solving skills.

• Basic experience with MS Office - PowerPoint, Word, and Excel

• Able to handle confidential information with discretion

• Knowledge of credit union policies, procedures and processes related to the credit union and the product and services it offers

• Ability to understand and be aware of possible suspicious activities or transactions by members or by team members, directors, executives, or officers of the credit Union. Promptly notify management as required by credit union policy if unusual activity is observed which could be an indication of financial crime or efforts to evade reporting requirements of the Bank Secrecy Act or other laws and regulation

Education and Experience:

• Education: Associate's or equivalent experience

• Experience: 1-3 years' experience in in providing top notch customer service, imaginative problem resolution and relationship building

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Financial Solutions Representative I

Job Type: Full-Time

Location: Virginia Beach, VA

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

A Financial Solutions Representative I reports to the Member Solutions Center Service Manager and is responsible for providing exceptional service experiences in a fast-paced call center environment. Day to day interactions include assisting and educating members on successfully managing their credit union relationship. Representatives are accountable for accurately assisting callers with credit union eligibility, account transactions, online banking support and account maintenance requests. All experiences delivered should contribute positively to the channels assigned performance objectives.

Responsible and Accountable for:

• Taking inbound calls from members and non-members for general servicing inquiries for checking, savings, credit cards, certificates of deposit, business accounts and loan products (auto, equity, line of credits and personal loans)

• Option to work from home based on skillset and time in position

• Exercise problem solving skills and promote the benefits of membership

• Update member and account information as needed

• Maintain Member Solutions Center service levels by handling a high volume of calls in a fast-paced environment

• Communicate using extraordinary soft skills during complex conversations to deliver an outstanding member experience.

• Handle complex conversations and situations professionally to create an outstanding member experience on every call.

• Consistently and effectively cross-selling credit union products and services to achieve assigned referral goals.

• Ability to respond to member inquiries regarding current products and services, as well as current promotions.

• Utilize -available- time efficiently, consistently maintaining low -work- and -unavailable- percentages while meeting interaction performance

• Comply with all member verification processes to mitigate risk and protect the member and the credit union for fraud or loss.

• Comply with all record keeping requirements of the Bank Secrecy Act for wire funds transfers of $3,000 or more.

Knowledge, Skills and Abilities:

• Possess superior organizational skills that enable accurate and efficient service experiences.

• Possess superior verbal and written communication skills.

• Possess the Credit Union knowledge required to educate members on the features and benefits of credit union products and promotions

• Possess deep knowledge of all credit union products to assist in problem solving and generate referrals to support the CU's multiproduct strategy

• Ability to provide information to current and prospective members concerning eligibility for membership, products and services (loans and deposits).

• Ability to act as a problem solver, information provider and liaison between members and various internal departments.

• Ability to complete accurate and timely currency transaction reports as required by the Bank Secrecy Act.

• Ability to work in a fast paced, ever changing environment.

• Demonstrate strong work ethic that supports organizational values and demands the highest standard of conduct from self and others.

• Self-motivated to meet performance goals.

• Ability to comply with all state and federal regulations.

• Ability to complete accurate and timely currency transaction reports as required by the Bank Secrecy Act.

• Ability to respond, establish and maintain control when handling challenging interactions while simultaneously representing Chartway with the highest degree of professionalism.

Education and Experience:

• Education: High school education or equivalent GED.

• Experience: One year retail or customer service, preferably in a call center environment.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Learning & Development Specialist

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Learning & Development Specialist is responsible to the Learning & Development Manager to provide an exceptional learning experience. The Learning & Development Specialist delivers effective training programs to immerse team members into the Chartway culture and prepare Chartway team members to provide exceptional member service, promote products/services, and operate company systems/software applications.

Responsibleand Accountable for:

• Delivery of training using a variety of training methods including both classroom and virtual classroom delivery

• Responsible for the overall learning experience and learner engagement

• Continuously reviews and proactively updates training programs and delivery methods

• Determines and implements best delivery methods and approaches for materials

• Assesses effectiveness of training programs through a variety of methods and implements necessary changes

• Provides effective feedback to foster the growth and development of others

• Makes recommendations to continuously improve internal processes, standards, and training solutions

• Proactively collaborates and communicates with appropriate internal/external stakeholders to address training gaps to optimize organizational performance

• Maintains knowledge of current training techniques: researches new/better ways to promote internal training

Knowledge, Skills and Abilities

• Excellent oral, written, and presentation communication skills

• Demonstrated presentation and facilitation skills before large groups, preferably in a classroom or virtual classroom setting

• Creativity with strong presentation skills and the ability to inspire team members

• Demonstrated ability to absorb information quickly and translate to a variety of audiences.

• Strong team player with the ability to organize, prioritize, handle time constraints and manage changing priorities

• Strong project management and execution skills

• Highly organized and detail oriented

• Proficient with MS Office - PowerPoint, Word, Excel, and SharePoint

• Able to handle confidential information with discretion

• Knowledge of credit union policies, procedures and processes related to the credit union and the product and services it offers

• Available to travel to out-of-state locations to deliver/learn training programs, as necessary

Educationand Experience:

• Associate's degree required, Bachelor's degree preferred

• Experience: 2 years experience in designing and delivering training programs

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Digital Media Manager

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Digital Media Manager builds, grows and optimizes digital channels and marketing programs, including Chartway.com, new member email onboarding, member and prospect email, and digital advertising platforms. Develops and manages website content and design, deepens member relationships with products and services, and drives sales through Chartway digital channels. This position collaborates with marketing team, internal stakeholders, and external marketing partners.

Responsibleand Accountable fo r:

• Collaborating with the marketing teamto plan and implement marketing strategiesacross multiple channels, including website, online banking platform,email, and others

• Managing recurring web contentreview meetings, suggesting improvements and ensuring all pages are up to date.Working with the website vendor on website upgrade projects

• Gathering and analyzing website traffic, online behaviors, sources, funnels and conversion rates

• Managingthe email marketing process and handling the list management, deploymentschedule, testing, optimizing and result reporting of email campaigns

• Targeting and scheduling digital ads in Chartway online and mobile banking platforms and the branch digital marketing screens

• Tracking, measuring, and reporting marketing performance on digital channels

• Identifying opportunities to drivebusiness through digital marketing tactics and evaluate proposals

• Develops and communicates digital marketing strategies and tactics to colleagues and leadership

• Evaluating and recommending new digital marketing opportunities and technologies

• Continually monitoring, assessing, and improving the effectiveness of department, programs, best practices and processes, ensuring continual process improvement

• Processing marketing invoices on related projects and maintaining records of marketing spend within the marketing budget, as needed

Knowledge, Skills andAbilities:

• Proven successful track record in managing website keyword optimization and marketing, affiliate partnerships, merchandising, email marketing, digital media and online marketing campaigns to sell products, and drive consumer acquisition, retention and loyalty

• Ability to research, recommend, and manage vendor partners for digital marketing

• Experience using website content management systems, analytics solutions, and customer resource management systems

• Proven ability to handle multiple high priority demands to achieve optimal efficiency and productivity

• Outstandingorganizational skills, attention to detail and ability to multi-taskeffectively

• Collaborative problem solver

• Deadlinedriven team player with ability to prioritize

• Exceptionalcommunication skills both verbally and in writing

• Solidcomputer skills, including MS Office, marketing software and applications

• Proficientin Google Analytics, Google AdWords, & UX along with ad tracking,tagging and content management

• Strong analytical, project management, and presentation skills

• Ability to analyze and interpretdata with a key understanding of how technology operations help drive coresales results. Constant focus on ROI and results

• Self-motivated and willing to maintainup-to-date knowledge with current and emerging digital marketing trends

Education andExperience:

• Digital Media, Marketing, or a relevant field; qualification in Animation or Web Design is a plus

• Experience: 5+ years of proven digital marketingexperience

• Experiencemanaging a B2C website, as well as experience designing, developing andmeasuring multi-channel digital marketing campaigns

• Financialservices experience a plus

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Financial Solutions Representative I

Job Type: Full-Time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

As a Financial Solutions Representative I, general responsibilities include:

• Taking inbound calls from members and non-members for general servicing inquiries for checking, savings, certificates of deposit, and loan products

• Exercising problem solving skills and promote benefits to retain members

• Update member and account information as needed

• Maintaining Member Solutions Center service levels by handling a high volume of calls in a fast-paced environment

• Consistently and effectively cross-selling products and services offered by Chartway

• Communicate using extraordinary soft skills during complex conversations to deliver an outstanding member experience

• Handle complex conversations and situations professionally to create an outstanding member experience on every call

Qualifications include a High School education or equivalent GED, and one year customer service preferably in a call center environment. Bi-lingual in Spanish is preferred but not required.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Teller

Job Type: Part-time

Location: Chesapeake, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Teller is responsible for accurately providing paying and receiving service to members on their share and loan accounts, handling and securing large volumes of cash and other negotiable items.

Qualifications to include a High School Diploma or GED equivalent, basic math skills, strong customer service skills, computer experience, and at least one year of cash handling experience. Prior teller experience is preferred, but not required.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Branch Manager II

Job Type: Full-time

Location: Norfolk, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Branch Manager will be responsible to the Market Director for maximizing the sales function and goal achievement, and the day-to-day operations for assigned retail office location. Actively seeks out members of SEGs and community groups to generate loans and deposits.

Responsible and Accountable for:

• Responsible for researching member inquiries toensure increased sales, proper follow-up and continued member satisfaction.

• Identify and maximize theuse of credit union services by each member.

• Ensures facilities are well kept and maintained.

• Travels as needed to promote Credit Unionmembership.

• Comply with all policies and procedures of thecredit union relative to branch operations and member transactions.

Knowledge, Skills and Abilities:

• Knowledge of credit unionoperations and retail delivery services and systems.

• Ability to successfully leadand motivate assigned sales team in achieving organizational goals.

• Ability to coach, mentorand provide timely performance feedback for assigned employees.

• Ability to successfullymanage sales of complex financial services across multiple locations.

• Proficient in utilizingongoing technologies to successfully support sales and the sales managementenvironment.

• Willing to travel asneeded.

• Ability to managelocation(s) to include all facets of teller operations, cash management, tellerstaffing and member service.

• Knowledge of the retailoffice operations technology and procedures and the ability to train otherswith this expertise.

• Ability to troubleshootproblems with members with regards to service, policies and procedures of theCredit Union.

• Experience in managingin-house and outsource operations.

Education and Experience:

• Education: Bachelor'sdegree or equivalent experience.

• Experience: Approximatelythree to five years of demonstrated progression in job related experience.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Member Specialist

Job Type: Full-time

Location: Norfolk, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Member Specialist is responsible to the Branch Manager for identifying and discussing the financial needs of new and existing members. Explores and defines opportunities for Credit Union products/services to meet current and future needs of existing and new members. Responsibilities include assisting members with opening new accounts, processing loan requests, and cross-selling credit union products and services.

Qualifications include an Associates degree or equivalent experience, and approximately 2-3 years as a Member Specialist or equivalent position. Must have the ability to successfully sell Chartway products and services to achieve organizational, and team goals. Must be a self motivated individual who can work independently with a strong initiative and have the ability to handle multiple tasks within specified deadlines.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Floater Member Specialist

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Floater Member Specialist is responsible to the Branch Manager for identifying and discussing the financial needs of new and existing members. Explores and defines opportunities for Credit Union products/services to meet current and future needs of existing and new members. Responsibilities include assisting members with opening new accounts, processing loan requests, and cross-selling credit union products and services.

Qualifications include an Associates degree or equivalent experience, and approximately 2-3 years as a Member Specialist or equivalent position. Must have the ability to successfully sell Chartway products and services to achieve organizational, and team goals. Must be a self motivated individual who can work independently with a strong initiative and have the ability to handle multiple tasks within specified deadlines.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Loss Mitigation Supervisor

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Loss Mitigation Supervisor reports directly to the Loss Mitigation Manager. Areas of responsibility include working with delinquent accounts through the various functions within Loss Mitigation. The Loss Mitigation Supervisor will be responsible for training, coaching, motivating, recognizing, account reviews, assigning queues, and monitoring work daily in support of department goals.

Responsible and Accountable for:

• Maintaining a continuous presence.

• Conducting account level research and monitoring call quality to promote superior service.

• Handling escalated member calls and providing problem resolution.

• Effectively supervising and coaching phone-based team members in a fast paced environment.

• Partner to resolve issues within the Loss Mitigation team and remove barriers.

• Monitor daily queue coverage and phone staffing needs.

• Drive morale and identify ways to recognize strong performance.

• Host and participate in team meetings to ensure communication is consistent and timely.

• Participate during candidate interviews when recruitment needs arise.

• Meet all required deadlines.

• Achieving department delinquency and charge off goals while operating within budgetary guidelines.

• Oversees scorecards monthly

• Other projects as assigned by the Loss Mitigation Manager

Knowledge, Skills and Abilities:

• Strong verbal and written communication skills required for interfacing with staff and management.

• Strong leadership skills to ensure that full staffing, consistent remote monitoring, thorough queue audits, adequate training, and staff development needs are met.

• Analytical ability to understand, interpret, and develop various reports and data.

• Ability to understand and interpret goals.

• Strong problem solving skills.

• Self-motivated with the ability to work independently.

• Demonstrate ability to remain calm in emotional tense situations.

• Maintain a professional work demeanor and environment at all times.

• Able to work flexible hours to meet the demands and needs of the team.

• Exceptional judgment in offering customer service to members, adhering to policy, complying with Fair Debt Collection Practices Act and other applicable regulations, while protecting the credit union assets by identifying opportunities to reduce losses.

• Strong knowledge and experience with effective collections on delinquent accounts, recovery and repossession.

• Ability to prioritize work and remain organized.

• May be asked to fill in for the Loss Mitigation Manager during vacations or other temporary requirements.

Education and Experience:

• At least three years of collections or loss mitigation experience.

• At least one year experience in coaching or in development of team members.

• Previous Supervisory experience preferred.

• Strong collection insight to direct third party agencies to deliver desired results.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Interactive Specialist (Video Personal Banker)

Job Type: Full-Time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Interactive Specialist is responsible to the Interactive Manager for providing timely and exceptional support experiences to members. Team members will work in a fast paced, dynamic video call center environment supporting members and staff by video, chat and email. The role focuses on assisting members with their financial needs via the Video Banking platform while providing a consistent approach to service delivery, timely and accurate execution of processes and achieving desired experience goals. Responsible for accurately assisting members with their financial transactions on share and loan accounts as requested and providing information to members regarding membership, new accounts, loans and all other services of the Credit Union through the Direct Teller Machines.

Responsible and Accountable for:

• Provide engaging member-centric service to members virtually via Video Banking Solution

• Professionally provide first call resolution by assisting members and potential members with requests; answer questions about products and services including loan products; recommend products that will benefit the member.

• Producing a pro-rata portion of assigned sales goals

• Demonstrating the ability to optimize member contacts by meeting immediate need and uncovering additional opportunities to serve the member

• Utilizing -available- time efficiently, consistently maintaining low -work- and -unavailable- percentages while meeting interaction performance standards

• Complying with all member verification processes and transaction processing guidelines to mitigate risk and protect the member and the credit union for fraud or loss.

• Sales and service responsibilities include identifying opportunities to sell credit union products; meeting/exceeding aggressive sales, cross-sell and funding goals; providing prompt, accurate and courteous responses to members; making financial recommendations; processing various complex financial transactions; effectively educating members basic financial literacy components and Chartway's products and services

• Processing transactions using Video Banking solution - deposits, withdrawals, loan payments, opening accounts, loan applications, etc.

• Building relationships with members

• Problem solving issues that may occur with software

• Provides timely, accurate and energetic support to members

• Responds to internal and external requests via telephone, email, fax or written correspondence relating to products, policies, procedures and credit union services

• Review and monitor e-Funds alerts for possible fraudulent activity, research reinvestigation requests and correct discrepancies

• Deliver an exceptional member experience through ITM technology. The experience will include accurate and efficient transaction processing and friendly and professional service delivery.

Education and Experience:

• Education: Associates degree or equivalent experience

• Experience: Three to five years of financial services experience that include support or branch operations roles

• Experience: Proven track record of progressed responsibility, demonstrating ability to master roles and assignments

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Financial Solutions Representative I

Job Type: Full-Time

Location: Tooele, Utah

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

As a Financial Solutions Representative I, general responsibilities include:

• Taking inbound calls from members and non-members for general servicing inquiries for checking, savings, certificates of deposit, and loan products

• Exercising problem solving skills and promote benefits to retain members

• Update member and account information as needed

• Maintaining Member Solutions Center service levels by handling a high volume of calls in a fast-paced environment

• Consistently and effectively cross-selling products and services offered by Chartway

• Communicate using extraordinary soft skills during complex conversations to deliver an outstanding member experience

• Handle complex conversations and situations professionally to create an outstanding member experience on every call

Qualifications include a High School education or equivalent GED, and one year customer service preferably in a call center environment. Bi-lingual in Spanish is preferred but not required.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Interactive Teller

Job Type: Part-Time

Location: Tooele, Utah

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Interactive Teller is responsible for accurately assisting members with their financial transactions on share and loan accounts as requested and providing information to members regarding membership, new accounts, loans, and all other services of the Credit Union. Reports to the Interactive Teller Manager.

Responsibleand Accountable for:

• Deliver an exceptional member experience through ITM technology. The experience will include accurate and efficient transaction processing and friendly and professional service delivery.

• Ability to consistently follow check processing protocols and make accurate, independent decisions on items presented

• Responsible for processing member financial transactions including deposits, withdrawals, loan payments, transfers, and check cashing.

• Ability to maintain a workstation that projects a positive brand image.

• Deepening member relationships by providing information concerning products and services that would complement the existing relationship with the credit union.

• Take ownership for resolving member requests and providing follow up to ensure member satisfaction.

• Utilize -available- time efficiently, consistently adhering to availability, adherence to schedule and interaction goals.

• Project a professional and friendly image at all times.

Knowledge,Skills and Abilities:

• Ability to effectively respond to member inquiries in a positive and courteous manner.

• Ability to work in a fast paced environment with high traffic volume.

• Engaging and effective communicator, primarily through the ITM technology.

• Ability to multi-task by operating multi-monitors and software systems at the same time.

• Knowledgeable with Word and Excel

• Ability to make quick decisions that will protect the Credit Union from potential losses.

• Ability to respond, establish and maintain control when handling challenging interactions while simultaneously representing Chartway with the highest degree of professionalism.

• Ability to successfully recommend Chartway products and services to achieve organizational and member financial goals.

Education andExperience:

• Education: High school education or equivalent GED.

• Experience: Approximately one year of cash handling and customer service experience.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Financial Solutions Representative I

Job Type: Full-Time

Location: Tooele, Utah

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

As a Financial Solutions Representative I, general responsibilities include:

• Taking inbound calls from members and non-members for general servicing inquiries for checking, savings, certificates of deposit, and loan products

• Exercising problem solving skills and promote benefits to retain members

• Update member and account information as needed

• Maintaining Member Solutions Center service levels by handling a high volume of calls in a fast-paced environment

• Consistently and effectively cross-selling products and services offered by Chartway

• Communicate using extraordinary soft skills during complex conversations to deliver an outstanding member experience

• Handle complex conversations and situations professionally to create an outstanding member experience on every call

Qualifications include a High School education or equivalent GED, and one year customer service preferably in a call center environment. Bi-lingual in Spanish is preferred but not required.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Credit Officer - Indirect Lending

Job Type: Full-time

Location: Salt Lake City, Utah

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Credit Officer - Indirect Lending is responsible to the Director of Indirect Lending for the Indirect consumer lending decision-making process.

Responsible andAccountable for:

• Ensures compliance with all Federal and State regulations and Credit Union policies with regard to credit granting.

• Responsible for timely review and decision of all indirect loans, adhering to credit granting parameters and lending authority limits.

• Maintain level of delinquency below specified threshold to demonstrate ability to make lending decisions that are in the best interest of the credit union.

• Develop rapport and positive relationships with indirect finance managers in an to enhance production and yield results.

Knowledge, Skills andAbilities:

• Ability to communicate effectively all lending decisions and counter offers.

• Ability to review a variety of reports for trends and make recommendations to management from the data.

• Ability to work outside of scheduled hours as needed to ensure loans are decisioned in a timely manner; this includes network issues and inclement weather closures.

• Available for coverage during scheduled hours including some evenings, weekends, and holidays

Education and Experience:

• Education: Associates degree or equivalent experience.

• Experience: Five years of experience in consumer lending/credit evaluation.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Financial Solutions Representative I (Call Center)

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

As a Financial Solutions Representative I, general responsibilities include:

• Taking inbound calls from members and non-members for general servicing inquiries for checking, savings, certificates of deposit, and loan products

• Exercising problem solving skills and promote benefits to retain members

• Update member and account information as needed

• Maintaining Member Solutions Center service levels by handling a high volume of calls in a fast-paced environment

• Consistently and effectively cross-selling products and services offered by Chartway

• Communicate using extraordinary soft skills during complex conversations to deliver an outstanding member experience

• Handle complex conversations and situations professionally to create an outstanding member experience on every call

Qualifications include a High School education or equivalent GED, and one year customer service preferably in a call center environment. Bi-lingual in Spanish is preferred but not required.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Floater Branch Manager

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Floater Branch Manager will be responsible to the Market Director for maximizing the sales function and goal achievement, and the day-to-day operations for assigned retail office locations. Actively seeks out members of SEGs and community groups to generate loans and deposits.

Responsible and Accountable for:

• Responsible for researching member inquiries toensure increased sales, proper follow-up and continued member satisfaction.

• Identify and maximize theuse of credit union services by each member.

• Ensures facilities are well kept and maintained.

• Travels as needed to promote Credit Unionmembership.

• Comply with all policies and procedures of thecredit union relative to branch operations and member transactions.

Knowledge, Skills and Abilities:

• Knowledge of credit unionoperations and retail delivery services and systems.

• Ability to successfully leadand motivate assigned sales team in achieving organizational goals.

• Ability to coach, mentorand provide timely performance feedback for assigned employees.

• Ability to successfullymanage sales of complex financial services across multiple locations.

• Proficient in utilizingongoing technologies to successfully support sales and the sales managementenvironment.

• Willing to travel asneeded to local branches

• Ability to managelocation(s) to include all facets of teller operations, cash management, tellerstaffing and member service.

• Knowledge of the retailoffice operations technology and procedures and the ability to train otherswith this expertise.

• Ability to troubleshootproblems with members with regards to service, policies and procedures of theCredit Union.

• Experience in managingin-house and outsource operations.

Education and Experience:

• Education: Bachelor'sdegree or equivalent experience.

• Experience: Approximatelythree to five years of demonstrated progression in job related experience.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Teller

Job Type: Full-time

Location: Humble, Texas

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Teller is responsible for accurately providing paying and receiving service to members on their share and loan accounts, handling and securing large volumes of cash and other negotiable items.

Qualifications to include a High School Diploma or GED equivalent, basic math skills, strong customer service skills, computer experience, and at least one year of cash handling experience. Prior teller experience is preferred, but not required.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Indirect Loan Processor

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Indirect Loan Processor reports to the Indirect Lending Manager and is responsible for the loan processing duties of the Indirect Lending Program.

Responsible and Accountable for:

• Handles all loanpackages that are received from dealers and prepares them for funding.

• Reviews loanpackages for accuracy and completeness, focusing on error-correction

• Maintains ledgers,order supplies and acts as liaison between dealerships, Credit Officers,and Dealer Managers.

• Purges disbursedloan packages of duplicate forms and unnecessary items before imaging.

• Monitor workflows within the department to ensure that all deadlines are met, and resources are utilized effectively.

• Set-up new dealer relationship and create new dealer/vendor records.

• Administers dealerstatements and dealer reserve program.

• Assist in handling escalated dealers/member inquiries and concerns in a timely professional manner.

Knowledge, Skills andAbilities:

• Ability to identify and provide input for areas needing process improvement.

• Ability to adapt positively to the changing needs of the role and/or department.

• Ability to prepare indirect totals for monthly reports using lending system.

• Ability to correspond with dealerships on missing documents necessary for disbursal of funds.

• Ability to work closely with Indirect Manager to relay decision on active applications and help to obtain information needed on pending applications.

• Ability to identify areas of efficiency and implement resolutions.

• Excellent written and communication skills, attention to detail and ability to multi-task in a busy environment.

• Proficient in Microsoft applications, Excel, the lending platform, and the core operating system.

• Ability to comply with all state and federal regulations.

Education andExperience:

• Education: Associate'sDegree or equivalent.

• Experience: 1-3years experience as Loan Processor or equivalent position.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Branch Services Business Analyst

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

Reporting to the Director of Partner Services, the Branch Services Business Analyst will apply analytical skills to support branch service initiatives and execution of branch service strategies. This position will problem-solve through data, while thoughtfully incorporating product dynamics, marketing influences, and a wide range of member impact into recommended solutions. This position will gather sales and production data and report findings and suggestive enhancements to improve sales. This position will work in a collaborative environment on a horizontal team supporting all retail markets and contributing to analytic pursuits across the organization.

Responsible and Accountablefor:

• Designs, conducts, analyzes, reports on, and manages branch and market production results

• Develops necessary reporting using Excel and PowerBI tools and provides monthly metrics to show opportunities and trends.

• Conducts research on member experience, services, and products via a variety of research methods

• Assist management in establishing or enhancing the measurement of key performance indicators via new dashboards/scorecards.

• Support market directors in ongoing initiatives from a data and analytic perspective and provide ad-hoc analysis as needed

• Maintain and improve reporting for the Retail team, including providing guidance in forecasting and budgeting

• Works closely with Data Analytics and Application Technology teams along with other organizational data experts to ensure validity and accuracy of data sources.

• Participates on the analyst forum and ask forum

Knowledge, Skills andAbilities:

• Possess an excellent analytical, strategic and financial acumen with the ability to think strategically and draw logical conclusions and exercise judgment in recommendations

• Proficient with Microsoft Office Applications such as Word, Excel, Outlook, PowerPoint and Access.

• Demonstrated data visualization and querying (SQL) expertise. Power BI (Tableau) experience is preferred, but similar systems with transferrable skillsets (Looker, QlikView, Periscope, etc.) are acceptable

• Ability to collaborate and communicate professionally, concisely and effectively, both verbally and in writing to staff, executive management and external business partners

• Self-starter who can be hands-on and can analyze, interpret and derive insights into business reports, analytic models, and data sources

• High degree of accuracy with attention to detail, strong drive and a proven ability to work independently

Education, Experienceand Certification:

• Education:Bachelor's degree required or equivalent experience

• Experience: 2 to 5 years experience in lending,sales or marketing, and business analysis

• Experienceusing Excel, SQL, Power BI and Tableau like software (business analyst)

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union

Job Description

Job Title: Business Analyst - Core Systems

Job Type: Full-time

Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Business Analyst - Core Systems is responsible to the Director of Application Technology for gathering business requirements for various supported banking systems, and data and report requests. This role provides analysis to programmers for development, and manages banking system vendor relationships. Coordinates upgrades and other internal and vendor system maintenance. Manages new banking system/application integration.

Responsibleand Accountable for:

• Analyze applications that support banking functions and provide feedback and recommendations to Director of Application Technology. Banking Systems include but are not limited to the Bank Secrecy Act (BSA) System, Auto Title Tracking System, Account and Loan Origination System.

• Evaluate and provide recommendations for quality and efficiency improvements in banking system processes and procedures.

• Function as Analyst/Project Lead for various Technology Dept related projects including but not limited to business intelligence, and internally developed systems/applications.

• Interacts with end users to gather requirements for changes or modifications to existing applications.

• Understands various departmental processes and functions that interact with supported banking systems.

• Develops functional specifications per user requirements and provide clear scope for technical developers.

• Participate in the design and testing phases, including design and testing of prototypes and orchestration and sign-off on acceptance test results to ensure design integrity.

• Serves as technical and communications liaison between Application Technology and Retail and other operational departments for all banking system related issues.

• Serves as technical and communications liaison between the credit union and our banking system partners/vendors.

• Maintains disaster preparedness of critical banking systems, to include management of disaster recovery testing and ensures changes in operations are reflected in the disaster recovery plan.

• Deliver project tasks within scope, quality and timeframe commitments made to the project team.

• Utilize key stakeholders, business partners, vendor assigned resources and any other available resource to research, evaluate solution options and provide recommended solution approach for the Program/Project team.

Knowledge, Skills andAbilities:

• Keen understanding of project management techniques/methodologies.

• Strong ability to create project plans and manage multiple projects simultaneously.

• Understanding of how operational duties impact organizational strategy and goals.

• Ability to think creatively and contribute to both strategic and tactical decisions.

• Strong analytical and problem solving skills and the ability to learn on the job is a must

• Ability to manage and work complex and diverse projects. Exercises judgment within defined procedures and practices.

• Good knowledge in core system operation/testing for financial institutions ($1 billion plus credit unions preferred)

• Good experience with basic programming, ability to produce reports, and expertise with standard software applications MS Office and Adobe Acrobat

• Ability to manipulate, analyze and interpret data with a key understanding of how technology operations help drive business efficiency and can be the driver to achieve organizational goals.

• Must have the skillset and experience to effectively identify and analyze critical problems and provide viable solutions - while quickly and efficiency communicating to management before, during and after issues arise.

• Self-motivated and willingness to maintain up-to-date knowledge with current and emerging database technologies.

• Clarifies and translates high level business requirements into functional specifications for Application Technology and manages changes to such specifications.

• Possess an understanding of technological trends and use this knowledge to bring solutions to business units to enhance the enterprise's competitive edge.

• Excellent communication skills, and self-motivated (especially when involving the learning of new technologies).Must be able to proactively communicate issues, status, updates or problems to fellow team members, management, and/or the entire Technology Department.

• Work and communicate with a wide range of people - peers, vendors, the public, staff members including program leadership, and others.

• Working knowledge of financial institution (credit unions preferred) policies, procedures, regulations and related system parameters.

• Must be able to exercise independent judgment, multi-task and prioritize key tasks in order to consistently meet given deadlines.

• Must be able to act independently or work within a team on assigned tasks.

• Consistently demonstrate professional, positive, and approachable attitude/demeanor and discretion.

Education and Experience:

• Education: Bachelor's Degree or equivalent experience

• Experience: 5-7 years of demonstrated experience asan analyst of data-focused or analytical systems in a corporateenvironment.

• Preferred experience in the financialindustry with key core platform experience.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer.

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Job Detail

• Company:
  Chartway Federal Credit Union