Job Title: Branch Manager II
Job Type: Full-time
Location: Norfolk, Virginia
All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.
The Branch Manager will be responsible to the Market Director for maximizing the sales function and goal achievement, and the day-to-day operations for assigned retail office location. Actively seeks out members of SEGs and community groups to generate loans and deposits.
Responsible and Accountable for:
Responsible for researching member inquiries toensure increased sales, proper follow-up and continued member satisfaction.
Identify and maximize theuse of credit union services by each member.
Ensures facilities are well kept and maintained.
Travels as needed to promote Credit Unionmembership.
Comply with all policies and procedures of thecredit union relative to branch operations and member transactions.
Knowledge, Skills and Abilities:
Knowledge of credit unionoperations and retail delivery services and systems.
Ability to successfully leadand motivate assigned sales team in achieving organizational goals.
Ability to coach, mentorand provide timely performance feedback for assigned employees.
Ability to successfullymanage sales of complex financial services across multiple locations.
Proficient in utilizingongoing technologies to successfully support sales and the sales managementenvironment.
Willing to travel asneeded.
Ability to managelocation(s) to include all facets of teller operations, cash management, tellerstaffing and member service.
Knowledge of the retailoffice operations technology and procedures and the ability to train otherswith this expertise.
Ability to troubleshootproblems with members with regards to service, policies and procedures of theCredit Union.
Experience in managingin-house and outsource operations.
Education and Experience:
Education: Bachelor'sdegree or equivalent experience.
Experience: Approximatelythree to five years of demonstrated progression in job related experience.
Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.
Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.
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