Job Title: Collector
Job Type: Full-time
Location: Virginia Beach, Virginia
All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.
The Collector is responsible to the Collections Manager for the efficient processing of assigned accounts. Contacts members who are delinquent and obtain past due payments, commitment agreements or establish a repayment plan.
The position is responsible and accountable for counseling members and referring to Balance when appropriate, and for the daily processing of collection letters, certified mail letters and incoming mail for the department. Skip traces by performing investigative activities to evaluate and determine the whereabouts of members through database searches and system records using OTG documents, CU approved sites and credit reports. Submits repo and foreclosure letters and enters approved repo letters into RDN, and submits legal packets to the Loss Mitigation Department for referral to the attorney.
Education and Experience:
Education: High school education or equivalent GED
Experience: Prefer 1 year of previous collections experience, or equivalent working experience
Bilingual in Spanish is a plus
Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.
Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.
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