Company Detail

Job Description

We're Hiring for a Project Manager!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark !

THE ROLE : The Project Manager will manage all aspects of assigned project tasks to assure timely implementation of all project deliverables, reporting, data analysis, and bridging any gaps to manage customer expectations. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Responsible for the creation and compilation of weekly project reports and metrics

• Responsible for the assessing, triaging, referring, tracking, and ultimately ensuring the resolution of quality and/or performance issues that relate to project success

• Responsible for project change orders, contract management, and driving internal stake holders for project deliverables as defined by the projects requirements.

• Develop, capture, update, and maintain tracking of project key metrics including inventory, materials, resources, budget, invoices, and tracking tasks including milestones and project schedule tasks

• Work with internal engineering resources, project team members, and customers to identify issues, trends, problems, and work collaboratively to resolve them

QUALIFICATIONS :

• Minimum of 5+ years project management experience is required. Relevant experience in a similar field or Xylem experience will be considered. Experience that is not project management specifically, but relevant, will be taken into consideration as well.

• Bachelor degree in a technical discipline (CS, EE, IS), Business or Management degree

• Must be proficient with computer hardware and software (MS Word, Excel, PowerPoint, MS Project, and Visio) experience with Google Earth Pro and/or Smartsheet is a plus.

• Ability to direct the work of assigned project staff to ensure projects are delivered on time, to budget, to quality and project interdependencies are identified and actively managed.

• Ensure problems, risks, issues and dependencies are identified and managed which may affect the successful delivery of the Project

• Ability to simultaneously manage multiple work-streams and ability to work effectively under pressure.

• Must be highly organized, detail oriented and adopt a structured working method but with the ability to react quickly to change.

• Excellent interpersonal and communication skills are required, coupled with an ability to build strong collaborative relationships across departmental boundaries.

• Cultural awareness and ability to adapt communication style when working with customers.

• A confident, positive and flexible leadership style, with the ability to network with a range of stakeholders and to work collaboratively with senior managers.

• Customer focused, enthusiastic and flexible with an ability to find solutions to problems.

• Ability to drive the project team and customer to meet delivery schedules within budget and with complete customer satisfaction.

• Utility industry experience is a plus

• PMP certification either in process or achieved

• Ability to travel and work at customer sites up to 75% of the time.

• This position reports to the North Regional Manager and would ideally be located in one of the North-Eastern states

The estimated salary range at this professional level is $113000 to $132,000. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, Wellness programs, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Job Detail

• Company:
  Xylem

Job Description

We're Hiring a Customer Support Supervisor!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

• Heavy travel for the first 4 - 6 months to our Charlotte, NC facility. Monthly travel will be required to Charlotte thereafter.

THE ROLE: The Customer Support Supervisor will be responsible for The Customer Support Supervisor will work with and coach a customer service team to provide legendary technical and commercial support to a U.S. based distribution customer network. In this role, the incumbent will also include partnering with national sales & operations teams to drive revenue; enhance and implement standard work policies & processes; and act upon Voice of Customer based improvement opportunities & team performance needs. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

- Provide leadership, training, and direct supervision for designated Customer Service personnel in the performance of their key functions.

- Regularly partner with sales and operational management in designated territory to ensure the virtual group is cohesive, inclusive, and collaborative to accomplish company objectives.

- Establish and monitor key customer satisfaction and performance metrics, implement corrective actions to address variances, and communicate results.

- Evaluate, develop, and implement necessary departmental processes, documentation, and training programs.

- Engage in program development related to improving the customer experience and/or department efficiencies.

- Participate in hiring, regular performance assessments, coaching for talent development, discipline input, etc.

- Drive or coordinate team special project assignments.

- Facilitate or perform backup coverage within specific teams and across other teams of similar function.

- Ensure compliance with all established personnel policies and procedures.

- Track work volume to ensure proper staffing levels to achieve customer service goals.

Additional duties and responsibilities may be required based on organizational needs.

- Participation in Xylem Watermark volunteer activities

EDUCATION AND EXPERIENCE:

Bachelor's degree and 5+ years of supervisory experience

- Legendary customer service skills; an unwavering passion for taking care of the customer.

- Excellent communication skills (written and verbal)

- Ability to recruit, train and motivate personnel to meet business objectives.

- Ability to manage people across multiple locations virtually.

- Ability to coach; provide and receive feedback; comfortable with two-way dialogue.

- Strong collaborative and respectful people leadership and business acumen

- Ability to work with diverse workforce and customer base in a matrixed organization.

- Excellent analytical, influential, and reasoning behaviors

- Ability to develop and implement new processes.

- Proficient in developing and monitoring metrics, comfortable with quantitative management practices.

- Proficient in Microsoft Office

- Experience with Salesforce.com, Customer Relationship Management (CRM), Select Configure Price Quote (SCPQ), and Enterprise Resource Planning (ERP) tools.

- Continuous improvement, lean practices, value stream mapping and waste elimination experience. - Track work volume to ensure proper staffing levels to achieve customer service goals.

- Participate in new initiatives as requested.

DAY IN THE LIFE:

In this role, the working environment requires you to sit or stand, reach, bend and move about the facility. Work usually performed in an office setting free from any disagreeable elements. The standard weekly job is 40 hours.

SALARY:

Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment based on race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the

Job Detail

• Company:
  Xylem

Job Description

We're Hiring for a Project Manager!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark !

THE ROLE : The Project Manager will manage all aspects of assigned project tasks to assure timely implementation of all project deliverables, reporting, data analysis, and bridging any gaps to manage customer expectations. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Responsible for the creation and compilation of weekly project reports and metrics

• Responsible for the assessing, triaging, referring, tracking, and ultimately ensuring the resolution of quality and/or performance issues that relate to project success

• Responsible for project change orders, contract management, and driving internal stake holders for project deliverables as defined by the projects requirements.

• Develop, capture, update, and maintain tracking of project key metrics including inventory, materials, resources, budget, invoices, and tracking tasks including milestones and project schedule tasks

• Work with internal engineering resources, project team members, and customers to identify issues, trends, problems, and work collaboratively to resolve them

QUALIFICATIONS :

• Minimum of 5+ years project management experience is required. Relevant experience in a similar field or Xylem experience will be considered. Experience that is not project management specifically, but relevant, will be taken into consideration as well.

• Bachelor degree in a technical discipline (CS, EE, IS), Business or Management degree

• Must be proficient with computer hardware and software (MS Word, Excel, PowerPoint, MS Project, and Visio) experience with Google Earth Pro and/or Smartsheet is a plus.

• Ability to direct the work of assigned project staff to ensure projects are delivered on time, to budget, to quality and project interdependencies are identified and actively managed.

• Ensure problems, risks, issues and dependencies are identified and managed which may affect the successful delivery of the Project

• Ability to simultaneously manage multiple work-streams and ability to work effectively under pressure.

• Must be highly organized, detail oriented and adopt a structured working method but with the ability to react quickly to change.

• Excellent interpersonal and communication skills are required, coupled with an ability to build strong collaborative relationships across departmental boundaries.

• Cultural awareness and ability to adapt communication style when working with customers.

• A confident, positive and flexible leadership style, with the ability to network with a range of stakeholders and to work collaboratively with senior managers.

• Customer focused, enthusiastic and flexible with an ability to find solutions to problems.

• Ability to drive the project team and customer to meet delivery schedules within budget and with complete customer satisfaction.

• Utility industry experience is a plus

• PMP certification either in process or achieved

• Ability to travel and work at customer sites up to 75% of the time.

• This position reports to the North Regional Manager and would ideally be located in one of the North-Eastern states

The estimated salary range at this professional level is $113000 to $132,000. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, Wellness programs, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Job Detail

• Company:
  Xylem

Job Description

We're Hiring a Customer Support Supervisor!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

• Heavy travel for the first 4 - 6 months to our Charlotte, NC facility. Monthly travel will be required to Charlotte thereafter.

THE ROLE: The Customer Support Supervisor will be responsible for The Customer Support Supervisor will work with and coach a customer service team to provide legendary technical and commercial support to a U.S. based distribution customer network. In this role, the incumbent will also include partnering with national sales & operations teams to drive revenue; enhance and implement standard work policies & processes; and act upon Voice of Customer based improvement opportunities & team performance needs. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

- Provide leadership, training, and direct supervision for designated Customer Service personnel in the performance of their key functions.

- Regularly partner with sales and operational management in designated territory to ensure the virtual group is cohesive, inclusive, and collaborative to accomplish company objectives.

- Establish and monitor key customer satisfaction and performance metrics, implement corrective actions to address variances, and communicate results.

- Evaluate, develop, and implement necessary departmental processes, documentation, and training programs.

- Engage in program development related to improving the customer experience and/or department efficiencies.

- Participate in hiring, regular performance assessments, coaching for talent development, discipline input, etc.

- Drive or coordinate team special project assignments.

- Facilitate or perform backup coverage within specific teams and across other teams of similar function.

- Ensure compliance with all established personnel policies and procedures.

- Track work volume to ensure proper staffing levels to achieve customer service goals.

Additional duties and responsibilities may be required based on organizational needs.

- Participation in Xylem Watermark volunteer activities

EDUCATION AND EXPERIENCE:

Bachelor's degree and 5+ years of supervisory experience

- Legendary customer service skills; an unwavering passion for taking care of the customer.

- Excellent communication skills (written and verbal)

- Ability to recruit, train and motivate personnel to meet business objectives.

- Ability to manage people across multiple locations virtually.

- Ability to coach; provide and receive feedback; comfortable with two-way dialogue.

- Strong collaborative and respectful people leadership and business acumen

- Ability to work with diverse workforce and customer base in a matrixed organization.

- Excellent analytical, influential, and reasoning behaviors

- Ability to develop and implement new processes.

- Proficient in developing and monitoring metrics, comfortable with quantitative management practices.

- Proficient in Microsoft Office

- Experience with Salesforce.com, Customer Relationship Management (CRM), Select Configure Price Quote (SCPQ), and Enterprise Resource Planning (ERP) tools.

- Continuous improvement, lean practices, value stream mapping and waste elimination experience. - Track work volume to ensure proper staffing levels to achieve customer service goals.

- Participate in new initiatives as requested.

DAY IN THE LIFE:

In this role, the working environment requires you to sit or stand, reach, bend and move about the facility. Work usually performed in an office setting free from any disagreeable elements. The standard weekly job is 40 hours.

SALARY:

Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment based on race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the

Job Detail

• Company:
  Xylem

Job Description

We're Hiring a Customer Support Supervisor!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

• Heavy travel for the first 4 - 6 months to our Charlotte, NC facility. Monthly travel will be required to Charlotte thereafter.

THE ROLE: The Customer Support Supervisor will be responsible for The Customer Support Supervisor will work with and coach a customer service team to provide legendary technical and commercial support to a U.S. based distribution customer network. In this role, the incumbent will also include partnering with national sales & operations teams to drive revenue; enhance and implement standard work policies & processes; and act upon Voice of Customer based improvement opportunities & team performance needs. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

- Provide leadership, training, and direct supervision for designated Customer Service personnel in the performance of their key functions.

- Regularly partner with sales and operational management in designated territory to ensure the virtual group is cohesive, inclusive, and collaborative to accomplish company objectives.

- Establish and monitor key customer satisfaction and performance metrics, implement corrective actions to address variances, and communicate results.

- Evaluate, develop, and implement necessary departmental processes, documentation, and training programs.

- Engage in program development related to improving the customer experience and/or department efficiencies.

- Participate in hiring, regular performance assessments, coaching for talent development, discipline input, etc.

- Drive or coordinate team special project assignments.

- Facilitate or perform backup coverage within specific teams and across other teams of similar function.

- Ensure compliance with all established personnel policies and procedures.

- Track work volume to ensure proper staffing levels to achieve customer service goals.

Additional duties and responsibilities may be required based on organizational needs.

- Participation in Xylem Watermark volunteer activities

EDUCATION AND EXPERIENCE:

Bachelor's degree and 5+ years of supervisory experience

- Legendary customer service skills; an unwavering passion for taking care of the customer.

- Excellent communication skills (written and verbal)

- Ability to recruit, train and motivate personnel to meet business objectives.

- Ability to manage people across multiple locations virtually.

- Ability to coach; provide and receive feedback; comfortable with two-way dialogue.

- Strong collaborative and respectful people leadership and business acumen

- Ability to work with diverse workforce and customer base in a matrixed organization.

- Excellent analytical, influential, and reasoning behaviors

- Ability to develop and implement new processes.

- Proficient in developing and monitoring metrics, comfortable with quantitative management practices.

- Proficient in Microsoft Office

- Experience with Salesforce.com, Customer Relationship Management (CRM), Select Configure Price Quote (SCPQ), and Enterprise Resource Planning (ERP) tools.

- Continuous improvement, lean practices, value stream mapping and waste elimination experience. - Track work volume to ensure proper staffing levels to achieve customer service goals.

- Participate in new initiatives as requested.

DAY IN THE LIFE:

In this role, the working environment requires you to sit or stand, reach, bend and move about the facility. Work usually performed in an office setting free from any disagreeable elements. The standard weekly job is 40 hours.

SALARY:

Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment based on race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the

Job Detail

• Company:
  Xylem

Job Description

We're Hiring for a Project Manager!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark !

THE ROLE : The Project Manager will manage all aspects of assigned project tasks to assure timely implementation of all project deliverables, reporting, data analysis, and bridging any gaps to manage customer expectations. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Responsible for the creation and compilation of weekly project reports and metrics

• Responsible for the assessing, triaging, referring, tracking, and ultimately ensuring the resolution of quality and/or performance issues that relate to project success

• Responsible for project change orders, contract management, and driving internal stake holders for project deliverables as defined by the projects requirements.

• Develop, capture, update, and maintain tracking of project key metrics including inventory, materials, resources, budget, invoices, and tracking tasks including milestones and project schedule tasks

• Work with internal engineering resources, project team members, and customers to identify issues, trends, problems, and work collaboratively to resolve them

QUALIFICATIONS :

• Minimum of 5+ years project management experience is required. Relevant experience in a similar field or Xylem experience will be considered. Experience that is not project management specifically, but relevant, will be taken into consideration as well.

• Bachelor degree in a technical discipline (CS, EE, IS), Business or Management degree

• Must be proficient with computer hardware and software (MS Word, Excel, PowerPoint, MS Project, and Visio) experience with Google Earth Pro and/or Smartsheet is a plus.

• Ability to direct the work of assigned project staff to ensure projects are delivered on time, to budget, to quality and project interdependencies are identified and actively managed.

• Ensure problems, risks, issues and dependencies are identified and managed which may affect the successful delivery of the Project

• Ability to simultaneously manage multiple work-streams and ability to work effectively under pressure.

• Must be highly organized, detail oriented and adopt a structured working method but with the ability to react quickly to change.

• Excellent interpersonal and communication skills are required, coupled with an ability to build strong collaborative relationships across departmental boundaries.

• Cultural awareness and ability to adapt communication style when working with customers.

• A confident, positive and flexible leadership style, with the ability to network with a range of stakeholders and to work collaboratively with senior managers.

• Customer focused, enthusiastic and flexible with an ability to find solutions to problems.

• Ability to drive the project team and customer to meet delivery schedules within budget and with complete customer satisfaction.

• Utility industry experience is a plus

• PMP certification either in process or achieved

• Ability to travel and work at customer sites up to 75% of the time.

• This position reports to the North Regional Manager and would ideally be located in one of the North-Eastern states

The estimated salary range at this professional level is $113000 to $132,000. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, Wellness programs, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Job Detail

• Company:
  Xylem

Job Description

We're Hiring a Customer Support Supervisor!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

• Heavy travel for the first 4 - 6 months to our Charlotte, NC facility. Monthly travel will be required to Charlotte thereafter.

THE ROLE: The Customer Support Supervisor will be responsible for The Customer Support Supervisor will work with and coach a customer service team to provide legendary technical and commercial support to a U.S. based distribution customer network. In this role, the incumbent will also include partnering with national sales & operations teams to drive revenue; enhance and implement standard work policies & processes; and act upon Voice of Customer based improvement opportunities & team performance needs. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

- Provide leadership, training, and direct supervision for designated Customer Service personnel in the performance of their key functions.

- Regularly partner with sales and operational management in designated territory to ensure the virtual group is cohesive, inclusive, and collaborative to accomplish company objectives.

- Establish and monitor key customer satisfaction and performance metrics, implement corrective actions to address variances, and communicate results.

- Evaluate, develop, and implement necessary departmental processes, documentation, and training programs.

- Engage in program development related to improving the customer experience and/or department efficiencies.

- Participate in hiring, regular performance assessments, coaching for talent development, discipline input, etc.

- Drive or coordinate team special project assignments.

- Facilitate or perform backup coverage within specific teams and across other teams of similar function.

- Ensure compliance with all established personnel policies and procedures.

- Track work volume to ensure proper staffing levels to achieve customer service goals.

Additional duties and responsibilities may be required based on organizational needs.

- Participation in Xylem Watermark volunteer activities

EDUCATION AND EXPERIENCE:

Bachelor's degree and 5+ years of supervisory experience

- Legendary customer service skills; an unwavering passion for taking care of the customer.

- Excellent communication skills (written and verbal)

- Ability to recruit, train and motivate personnel to meet business objectives.

- Ability to manage people across multiple locations virtually.

- Ability to coach; provide and receive feedback; comfortable with two-way dialogue.

- Strong collaborative and respectful people leadership and business acumen

- Ability to work with diverse workforce and customer base in a matrixed organization.

- Excellent analytical, influential, and reasoning behaviors

- Ability to develop and implement new processes.

- Proficient in developing and monitoring metrics, comfortable with quantitative management practices.

- Proficient in Microsoft Office

- Experience with Salesforce.com, Customer Relationship Management (CRM), Select Configure Price Quote (SCPQ), and Enterprise Resource Planning (ERP) tools.

- Continuous improvement, lean practices, value stream mapping and waste elimination experience. - Track work volume to ensure proper staffing levels to achieve customer service goals.

- Participate in new initiatives as requested.

DAY IN THE LIFE:

In this role, the working environment requires you to sit or stand, reach, bend and move about the facility. Work usually performed in an office setting free from any disagreeable elements. The standard weekly job is 40 hours.

SALARY:

Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment based on race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the

Job Detail

• Company:
  Xylem

Job Description

We're Hiring for a Project Manager!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark !

THE ROLE : The Project Manager will manage all aspects of assigned project tasks to assure timely implementation of all project deliverables, reporting, data analysis, and bridging any gaps to manage customer expectations. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Responsible for the creation and compilation of weekly project reports and metrics

• Responsible for the assessing, triaging, referring, tracking, and ultimately ensuring the resolution of quality and/or performance issues that relate to project success

• Responsible for project change orders, contract management, and driving internal stake holders for project deliverables as defined by the projects requirements.

• Develop, capture, update, and maintain tracking of project key metrics including inventory, materials, resources, budget, invoices, and tracking tasks including milestones and project schedule tasks

• Work with internal engineering resources, project team members, and customers to identify issues, trends, problems, and work collaboratively to resolve them

QUALIFICATIONS :

• Minimum of 5+ years project management experience is required. Relevant experience in a similar field or Xylem experience will be considered. Experience that is not project management specifically, but relevant, will be taken into consideration as well.

• Bachelor degree in a technical discipline (CS, EE, IS), Business or Management degree

• Must be proficient with computer hardware and software (MS Word, Excel, PowerPoint, MS Project, and Visio) experience with Google Earth Pro and/or Smartsheet is a plus.

• Ability to direct the work of assigned project staff to ensure projects are delivered on time, to budget, to quality and project interdependencies are identified and actively managed.

• Ensure problems, risks, issues and dependencies are identified and managed which may affect the successful delivery of the Project

• Ability to simultaneously manage multiple work-streams and ability to work effectively under pressure.

• Must be highly organized, detail oriented and adopt a structured working method but with the ability to react quickly to change.

• Excellent interpersonal and communication skills are required, coupled with an ability to build strong collaborative relationships across departmental boundaries.

• Cultural awareness and ability to adapt communication style when working with customers.

• A confident, positive and flexible leadership style, with the ability to network with a range of stakeholders and to work collaboratively with senior managers.

• Customer focused, enthusiastic and flexible with an ability to find solutions to problems.

• Ability to drive the project team and customer to meet delivery schedules within budget and with complete customer satisfaction.

• Utility industry experience is a plus

• PMP certification either in process or achieved

• Ability to travel and work at customer sites up to 75% of the time.

• This position reports to the North Regional Manager and would ideally be located in one of the North-Eastern states

The estimated salary range at this professional level is $113000 to $132,000. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, Wellness programs, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Job Detail

• Company:
  Xylem

Job Description

We're Hiring a Customer Support Supervisor!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

• Heavy travel for the first 4 - 6 months to our Charlotte, NC facility. Monthly travel will be required to Charlotte thereafter.

THE ROLE: The Customer Support Supervisor will be responsible for The Customer Support Supervisor will work with and coach a customer service team to provide legendary technical and commercial support to a U.S. based distribution customer network. In this role, the incumbent will also include partnering with national sales & operations teams to drive revenue; enhance and implement standard work policies & processes; and act upon Voice of Customer based improvement opportunities & team performance needs. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

- Provide leadership, training, and direct supervision for designated Customer Service personnel in the performance of their key functions.

- Regularly partner with sales and operational management in designated territory to ensure the virtual group is cohesive, inclusive, and collaborative to accomplish company objectives.

- Establish and monitor key customer satisfaction and performance metrics, implement corrective actions to address variances, and communicate results.

- Evaluate, develop, and implement necessary departmental processes, documentation, and training programs.

- Engage in program development related to improving the customer experience and/or department efficiencies.

- Participate in hiring, regular performance assessments, coaching for talent development, discipline input, etc.

- Drive or coordinate team special project assignments.

- Facilitate or perform backup coverage within specific teams and across other teams of similar function.

- Ensure compliance with all established personnel policies and procedures.

- Track work volume to ensure proper staffing levels to achieve customer service goals.

Additional duties and responsibilities may be required based on organizational needs.

- Participation in Xylem Watermark volunteer activities

EDUCATION AND EXPERIENCE:

Bachelor's degree and 5+ years of supervisory experience

- Legendary customer service skills; an unwavering passion for taking care of the customer.

- Excellent communication skills (written and verbal)

- Ability to recruit, train and motivate personnel to meet business objectives.

- Ability to manage people across multiple locations virtually.

- Ability to coach; provide and receive feedback; comfortable with two-way dialogue.

- Strong collaborative and respectful people leadership and business acumen

- Ability to work with diverse workforce and customer base in a matrixed organization.

- Excellent analytical, influential, and reasoning behaviors

- Ability to develop and implement new processes.

- Proficient in developing and monitoring metrics, comfortable with quantitative management practices.

- Proficient in Microsoft Office

- Experience with Salesforce.com, Customer Relationship Management (CRM), Select Configure Price Quote (SCPQ), and Enterprise Resource Planning (ERP) tools.

- Continuous improvement, lean practices, value stream mapping and waste elimination experience. - Track work volume to ensure proper staffing levels to achieve customer service goals.

- Participate in new initiatives as requested.

DAY IN THE LIFE:

In this role, the working environment requires you to sit or stand, reach, bend and move about the facility. Work usually performed in an office setting free from any disagreeable elements. The standard weekly job is 40 hours.

SALARY:

Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment based on race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the

Job Detail

• Company:
  Xylem

Job Description

We're Hiring for a Project Manager!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark !

THE ROLE : The Project Manager will manage all aspects of assigned project tasks to assure timely implementation of all project deliverables, reporting, data analysis, and bridging any gaps to manage customer expectations. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Responsible for the creation and compilation of weekly project reports and metrics

• Responsible for the assessing, triaging, referring, tracking, and ultimately ensuring the resolution of quality and/or performance issues that relate to project success

• Responsible for project change orders, contract management, and driving internal stake holders for project deliverables as defined by the projects requirements.

• Develop, capture, update, and maintain tracking of project key metrics including inventory, materials, resources, budget, invoices, and tracking tasks including milestones and project schedule tasks

• Work with internal engineering resources, project team members, and customers to identify issues, trends, problems, and work collaboratively to resolve them

QUALIFICATIONS :

• Minimum of 5+ years project management experience is required. Relevant experience in a similar field or Xylem experience will be considered. Experience that is not project management specifically, but relevant, will be taken into consideration as well.

• Bachelor degree in a technical discipline (CS, EE, IS), Business or Management degree

• Must be proficient with computer hardware and software (MS Word, Excel, PowerPoint, MS Project, and Visio) experience with Google Earth Pro and/or Smartsheet is a plus.

• Ability to direct the work of assigned project staff to ensure projects are delivered on time, to budget, to quality and project interdependencies are identified and actively managed.

• Ensure problems, risks, issues and dependencies are identified and managed which may affect the successful delivery of the Project

• Ability to simultaneously manage multiple work-streams and ability to work effectively under pressure.

• Must be highly organized, detail oriented and adopt a structured working method but with the ability to react quickly to change.

• Excellent interpersonal and communication skills are required, coupled with an ability to build strong collaborative relationships across departmental boundaries.

• Cultural awareness and ability to adapt communication style when working with customers.

• A confident, positive and flexible leadership style, with the ability to network with a range of stakeholders and to work collaboratively with senior managers.

• Customer focused, enthusiastic and flexible with an ability to find solutions to problems.

• Ability to drive the project team and customer to meet delivery schedules within budget and with complete customer satisfaction.

• Utility industry experience is a plus

• PMP certification either in process or achieved

• Ability to travel and work at customer sites up to 75% of the time.

• This position reports to the North Regional Manager and would ideally be located in one of the North-Eastern states

The estimated salary range at this professional level is $113000 to $132,000. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, Wellness programs, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Job Detail

• Company:
  Xylem

Job Description

We're Hiring a Customer Support Supervisor!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

• Heavy travel for the first 4 - 6 months to our Charlotte, NC facility. Monthly travel will be required to Charlotte thereafter.

THE ROLE: The Customer Support Supervisor will be responsible for The Customer Support Supervisor will work with and coach a customer service team to provide legendary technical and commercial support to a U.S. based distribution customer network. In this role, the incumbent will also include partnering with national sales & operations teams to drive revenue; enhance and implement standard work policies & processes; and act upon Voice of Customer based improvement opportunities & team performance needs. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

- Provide leadership, training, and direct supervision for designated Customer Service personnel in the performance of their key functions.

- Regularly partner with sales and operational management in designated territory to ensure the virtual group is cohesive, inclusive, and collaborative to accomplish company objectives.

- Establish and monitor key customer satisfaction and performance metrics, implement corrective actions to address variances, and communicate results.

- Evaluate, develop, and implement necessary departmental processes, documentation, and training programs.

- Engage in program development related to improving the customer experience and/or department efficiencies.

- Participate in hiring, regular performance assessments, coaching for talent development, discipline input, etc.

- Drive or coordinate team special project assignments.

- Facilitate or perform backup coverage within specific teams and across other teams of similar function.

- Ensure compliance with all established personnel policies and procedures.

- Track work volume to ensure proper staffing levels to achieve customer service goals.

Additional duties and responsibilities may be required based on organizational needs.

- Participation in Xylem Watermark volunteer activities

EDUCATION AND EXPERIENCE:

Bachelor's degree and 5+ years of supervisory experience

- Legendary customer service skills; an unwavering passion for taking care of the customer.

- Excellent communication skills (written and verbal)

- Ability to recruit, train and motivate personnel to meet business objectives.

- Ability to manage people across multiple locations virtually.

- Ability to coach; provide and receive feedback; comfortable with two-way dialogue.

- Strong collaborative and respectful people leadership and business acumen

- Ability to work with diverse workforce and customer base in a matrixed organization.

- Excellent analytical, influential, and reasoning behaviors

- Ability to develop and implement new processes.

- Proficient in developing and monitoring metrics, comfortable with quantitative management practices.

- Proficient in Microsoft Office

- Experience with Salesforce.com, Customer Relationship Management (CRM), Select Configure Price Quote (SCPQ), and Enterprise Resource Planning (ERP) tools.

- Continuous improvement, lean practices, value stream mapping and waste elimination experience. - Track work volume to ensure proper staffing levels to achieve customer service goals.

- Participate in new initiatives as requested.

DAY IN THE LIFE:

In this role, the working environment requires you to sit or stand, reach, bend and move about the facility. Work usually performed in an office setting free from any disagreeable elements. The standard weekly job is 40 hours.

SALARY:

Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment based on race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the

Job Detail

• Company:
  Xylem

Job Description

We're Hiring for a Project Manager!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark !

THE ROLE : The Project Manager will manage all aspects of assigned project tasks to assure timely implementation of all project deliverables, reporting, data analysis, and bridging any gaps to manage customer expectations. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Responsible for the creation and compilation of weekly project reports and metrics

• Responsible for the assessing, triaging, referring, tracking, and ultimately ensuring the resolution of quality and/or performance issues that relate to project success

• Responsible for project change orders, contract management, and driving internal stake holders for project deliverables as defined by the projects requirements.

• Develop, capture, update, and maintain tracking of project key metrics including inventory, materials, resources, budget, invoices, and tracking tasks including milestones and project schedule tasks

• Work with internal engineering resources, project team members, and customers to identify issues, trends, problems, and work collaboratively to resolve them

QUALIFICATIONS :

• Minimum of 5+ years project management experience is required. Relevant experience in a similar field or Xylem experience will be considered. Experience that is not project management specifically, but relevant, will be taken into consideration as well.

• Bachelor degree in a technical discipline (CS, EE, IS), Business or Management degree

• Must be proficient with computer hardware and software (MS Word, Excel, PowerPoint, MS Project, and Visio) experience with Google Earth Pro and/or Smartsheet is a plus.

• Ability to direct the work of assigned project staff to ensure projects are delivered on time, to budget, to quality and project interdependencies are identified and actively managed.

• Ensure problems, risks, issues and dependencies are identified and managed which may affect the successful delivery of the Project

• Ability to simultaneously manage multiple work-streams and ability to work effectively under pressure.

• Must be highly organized, detail oriented and adopt a structured working method but with the ability to react quickly to change.

• Excellent interpersonal and communication skills are required, coupled with an ability to build strong collaborative relationships across departmental boundaries.

• Cultural awareness and ability to adapt communication style when working with customers.

• A confident, positive and flexible leadership style, with the ability to network with a range of stakeholders and to work collaboratively with senior managers.

• Customer focused, enthusiastic and flexible with an ability to find solutions to problems.

• Ability to drive the project team and customer to meet delivery schedules within budget and with complete customer satisfaction.

• Utility industry experience is a plus

• PMP certification either in process or achieved

• Ability to travel and work at customer sites up to 75% of the time.

• This position reports to the North Regional Manager and would ideally be located in one of the North-Eastern states

The estimated salary range at this professional level is $113000 to $132,000. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, Wellness programs, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Job Detail

• Company:
  Xylem

Job Description

We're Hiring a Customer Support Supervisor!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

• Heavy travel for the first 4 - 6 months to our Charlotte, NC facility. Monthly travel will be required to Charlotte thereafter.

THE ROLE: The Customer Support Supervisor will be responsible for The Customer Support Supervisor will work with and coach a customer service team to provide legendary technical and commercial support to a U.S. based distribution customer network. In this role, the incumbent will also include partnering with national sales & operations teams to drive revenue; enhance and implement standard work policies & processes; and act upon Voice of Customer based improvement opportunities & team performance needs. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

- Provide leadership, training, and direct supervision for designated Customer Service personnel in the performance of their key functions.

- Regularly partner with sales and operational management in designated territory to ensure the virtual group is cohesive, inclusive, and collaborative to accomplish company objectives.

- Establish and monitor key customer satisfaction and performance metrics, implement corrective actions to address variances, and communicate results.

- Evaluate, develop, and implement necessary departmental processes, documentation, and training programs.

- Engage in program development related to improving the customer experience and/or department efficiencies.

- Participate in hiring, regular performance assessments, coaching for talent development, discipline input, etc.

- Drive or coordinate team special project assignments.

- Facilitate or perform backup coverage within specific teams and across other teams of similar function.

- Ensure compliance with all established personnel policies and procedures.

- Track work volume to ensure proper staffing levels to achieve customer service goals.

Additional duties and responsibilities may be required based on organizational needs.

- Participation in Xylem Watermark volunteer activities

EDUCATION AND EXPERIENCE:

Bachelor's degree and 5+ years of supervisory experience

- Legendary customer service skills; an unwavering passion for taking care of the customer.

- Excellent communication skills (written and verbal)

- Ability to recruit, train and motivate personnel to meet business objectives.

- Ability to manage people across multiple locations virtually.

- Ability to coach; provide and receive feedback; comfortable with two-way dialogue.

- Strong collaborative and respectful people leadership and business acumen

- Ability to work with diverse workforce and customer base in a matrixed organization.

- Excellent analytical, influential, and reasoning behaviors

- Ability to develop and implement new processes.

- Proficient in developing and monitoring metrics, comfortable with quantitative management practices.

- Proficient in Microsoft Office

- Experience with Salesforce.com, Customer Relationship Management (CRM), Select Configure Price Quote (SCPQ), and Enterprise Resource Planning (ERP) tools.

- Continuous improvement, lean practices, value stream mapping and waste elimination experience. - Track work volume to ensure proper staffing levels to achieve customer service goals.

- Participate in new initiatives as requested.

DAY IN THE LIFE:

In this role, the working environment requires you to sit or stand, reach, bend and move about the facility. Work usually performed in an office setting free from any disagreeable elements. The standard weekly job is 40 hours.

SALARY:

Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment based on race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the

Job Detail

• Company:
  Xylem

Job Description

We're Hiring for a Project Manager!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark !

THE ROLE : The Project Manager will manage all aspects of assigned project tasks to assure timely implementation of all project deliverables, reporting, data analysis, and bridging any gaps to manage customer expectations. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Responsible for the creation and compilation of weekly project reports and metrics

• Responsible for the assessing, triaging, referring, tracking, and ultimately ensuring the resolution of quality and/or performance issues that relate to project success

• Responsible for project change orders, contract management, and driving internal stake holders for project deliverables as defined by the projects requirements.

• Develop, capture, update, and maintain tracking of project key metrics including inventory, materials, resources, budget, invoices, and tracking tasks including milestones and project schedule tasks

• Work with internal engineering resources, project team members, and customers to identify issues, trends, problems, and work collaboratively to resolve them

QUALIFICATIONS :

• Minimum of 5+ years project management experience is required. Relevant experience in a similar field or Xylem experience will be considered. Experience that is not project management specifically, but relevant, will be taken into consideration as well.

• Bachelor degree in a technical discipline (CS, EE, IS), Business or Management degree

• Must be proficient with computer hardware and software (MS Word, Excel, PowerPoint, MS Project, and Visio) experience with Google Earth Pro and/or Smartsheet is a plus.

• Ability to direct the work of assigned project staff to ensure projects are delivered on time, to budget, to quality and project interdependencies are identified and actively managed.

• Ensure problems, risks, issues and dependencies are identified and managed which may affect the successful delivery of the Project

• Ability to simultaneously manage multiple work-streams and ability to work effectively under pressure.

• Must be highly organized, detail oriented and adopt a structured working method but with the ability to react quickly to change.

• Excellent interpersonal and communication skills are required, coupled with an ability to build strong collaborative relationships across departmental boundaries.

• Cultural awareness and ability to adapt communication style when working with customers.

• A confident, positive and flexible leadership style, with the ability to network with a range of stakeholders and to work collaboratively with senior managers.

• Customer focused, enthusiastic and flexible with an ability to find solutions to problems.

• Ability to drive the project team and customer to meet delivery schedules within budget and with complete customer satisfaction.

• Utility industry experience is a plus

• PMP certification either in process or achieved

• Ability to travel and work at customer sites up to 75% of the time.

• This position reports to the North Regional Manager and would ideally be located in one of the North-Eastern states

The estimated salary range at this professional level is $113000 to $132,000. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, Wellness programs, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Job Detail

• Company:
  Xylem

Job Description

We're Hiring for a Project Manager!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark !

THE ROLE : The Project Manager will manage all aspects of assigned project tasks to assure timely implementation of all project deliverables, reporting, data analysis, and bridging any gaps to manage customer expectations. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Responsible for the creation and compilation of weekly project reports and metrics

• Responsible for the assessing, triaging, referring, tracking, and ultimately ensuring the resolution of quality and/or performance issues that relate to project success

• Responsible for project change orders, contract management, and driving internal stake holders for project deliverables as defined by the projects requirements.

• Develop, capture, update, and maintain tracking of project key metrics including inventory, materials, resources, budget, invoices, and tracking tasks including milestones and project schedule tasks

• Work with internal engineering resources, project team members, and customers to identify issues, trends, problems, and work collaboratively to resolve them

QUALIFICATIONS :

• Minimum of 5+ years project management experience is required. Relevant experience in a similar field or Xylem experience will be considered. Experience that is not project management specifically, but relevant, will be taken into consideration as well.

• Bachelor degree in a technical discipline (CS, EE, IS), Business or Management degree

• Must be proficient with computer hardware and software (MS Word, Excel, PowerPoint, MS Project, and Visio) experience with Google Earth Pro and/or Smartsheet is a plus.

• Ability to direct the work of assigned project staff to ensure projects are delivered on time, to budget, to quality and project interdependencies are identified and actively managed.

• Ensure problems, risks, issues and dependencies are identified and managed which may affect the successful delivery of the Project

• Ability to simultaneously manage multiple work-streams and ability to work effectively under pressure.

• Must be highly organized, detail oriented and adopt a structured working method but with the ability to react quickly to change.

• Excellent interpersonal and communication skills are required, coupled with an ability to build strong collaborative relationships across departmental boundaries.

• Cultural awareness and ability to adapt communication style when working with customers.

• A confident, positive and flexible leadership style, with the ability to network with a range of stakeholders and to work collaboratively with senior managers.

• Customer focused, enthusiastic and flexible with an ability to find solutions to problems.

• Ability to drive the project team and customer to meet delivery schedules within budget and with complete customer satisfaction.

• Utility industry experience is a plus

• PMP certification either in process or achieved

• Ability to travel and work at customer sites up to 75% of the time.

• This position reports to the North Regional Manager and would ideally be located in one of the North-Eastern states

The estimated salary range at this professional level is $113000 to $132,000. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, Wellness programs, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Job Detail

• Company:
  Xylem

Job Description

We're Hiring a Customer Support Supervisor!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

• Heavy travel for the first 4 - 6 months to our Charlotte, NC facility. Monthly travel will be required to Charlotte thereafter.

THE ROLE: The Customer Support Supervisor will be responsible for The Customer Support Supervisor will work with and coach a customer service team to provide legendary technical and commercial support to a U.S. based distribution customer network. In this role, the incumbent will also include partnering with national sales & operations teams to drive revenue; enhance and implement standard work policies & processes; and act upon Voice of Customer based improvement opportunities & team performance needs. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

- Provide leadership, training, and direct supervision for designated Customer Service personnel in the performance of their key functions.

- Regularly partner with sales and operational management in designated territory to ensure the virtual group is cohesive, inclusive, and collaborative to accomplish company objectives.

- Establish and monitor key customer satisfaction and performance metrics, implement corrective actions to address variances, and communicate results.

- Evaluate, develop, and implement necessary departmental processes, documentation, and training programs.

- Engage in program development related to improving the customer experience and/or department efficiencies.

- Participate in hiring, regular performance assessments, coaching for talent development, discipline input, etc.

- Drive or coordinate team special project assignments.

- Facilitate or perform backup coverage within specific teams and across other teams of similar function.

- Ensure compliance with all established personnel policies and procedures.

- Track work volume to ensure proper staffing levels to achieve customer service goals.

Additional duties and responsibilities may be required based on organizational needs.

- Participation in Xylem Watermark volunteer activities

EDUCATION AND EXPERIENCE:

Bachelor's degree and 5+ years of supervisory experience

- Legendary customer service skills; an unwavering passion for taking care of the customer.

- Excellent communication skills (written and verbal)

- Ability to recruit, train and motivate personnel to meet business objectives.

- Ability to manage people across multiple locations virtually.

- Ability to coach; provide and receive feedback; comfortable with two-way dialogue.

- Strong collaborative and respectful people leadership and business acumen

- Ability to work with diverse workforce and customer base in a matrixed organization.

- Excellent analytical, influential, and reasoning behaviors

- Ability to develop and implement new processes.

- Proficient in developing and monitoring metrics, comfortable with quantitative management practices.

- Proficient in Microsoft Office

- Experience with Salesforce.com, Customer Relationship Management (CRM), Select Configure Price Quote (SCPQ), and Enterprise Resource Planning (ERP) tools.

- Continuous improvement, lean practices, value stream mapping and waste elimination experience. - Track work volume to ensure proper staffing levels to achieve customer service goals.

- Participate in new initiatives as requested.

DAY IN THE LIFE:

In this role, the working environment requires you to sit or stand, reach, bend and move about the facility. Work usually performed in an office setting free from any disagreeable elements. The standard weekly job is 40 hours.

SALARY:

Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment based on race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the

Job Detail

• Company:
  Xylem

Job Description

We're Hiring a Customer Support Supervisor!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

• Heavy travel for the first 4 - 6 months to our Charlotte, NC facility. Monthly travel will be required to Charlotte thereafter.

THE ROLE: The Customer Support Supervisor will be responsible for The Customer Support Supervisor will work with and coach a customer service team to provide legendary technical and commercial support to a U.S. based distribution customer network. In this role, the incumbent will also include partnering with national sales & operations teams to drive revenue; enhance and implement standard work policies & processes; and act upon Voice of Customer based improvement opportunities & team performance needs. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

- Provide leadership, training, and direct supervision for designated Customer Service personnel in the performance of their key functions.

- Regularly partner with sales and operational management in designated territory to ensure the virtual group is cohesive, inclusive, and collaborative to accomplish company objectives.

- Establish and monitor key customer satisfaction and performance metrics, implement corrective actions to address variances, and communicate results.

- Evaluate, develop, and implement necessary departmental processes, documentation, and training programs.

- Engage in program development related to improving the customer experience and/or department efficiencies.

- Participate in hiring, regular performance assessments, coaching for talent development, discipline input, etc.

- Drive or coordinate team special project assignments.

- Facilitate or perform backup coverage within specific teams and across other teams of similar function.

- Ensure compliance with all established personnel policies and procedures.

- Track work volume to ensure proper staffing levels to achieve customer service goals.

Additional duties and responsibilities may be required based on organizational needs.

- Participation in Xylem Watermark volunteer activities

EDUCATION AND EXPERIENCE:

Bachelor's degree and 5+ years of supervisory experience

- Legendary customer service skills; an unwavering passion for taking care of the customer.

- Excellent communication skills (written and verbal)

- Ability to recruit, train and motivate personnel to meet business objectives.

- Ability to manage people across multiple locations virtually.

- Ability to coach; provide and receive feedback; comfortable with two-way dialogue.

- Strong collaborative and respectful people leadership and business acumen

- Ability to work with diverse workforce and customer base in a matrixed organization.

- Excellent analytical, influential, and reasoning behaviors

- Ability to develop and implement new processes.

- Proficient in developing and monitoring metrics, comfortable with quantitative management practices.

- Proficient in Microsoft Office

- Experience with Salesforce.com, Customer Relationship Management (CRM), Select Configure Price Quote (SCPQ), and Enterprise Resource Planning (ERP) tools.

- Continuous improvement, lean practices, value stream mapping and waste elimination experience. - Track work volume to ensure proper staffing levels to achieve customer service goals.

- Participate in new initiatives as requested.

DAY IN THE LIFE:

In this role, the working environment requires you to sit or stand, reach, bend and move about the facility. Work usually performed in an office setting free from any disagreeable elements. The standard weekly job is 40 hours.

SALARY:

Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment based on race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the

Job Detail

• Company:
  Xylem

Job Description

We're Hiring for a Project Manager!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark !

THE ROLE : The Project Manager will manage all aspects of assigned project tasks to assure timely implementation of all project deliverables, reporting, data analysis, and bridging any gaps to manage customer expectations. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Responsible for the creation and compilation of weekly project reports and metrics

• Responsible for the assessing, triaging, referring, tracking, and ultimately ensuring the resolution of quality and/or performance issues that relate to project success

• Responsible for project change orders, contract management, and driving internal stake holders for project deliverables as defined by the projects requirements.

• Develop, capture, update, and maintain tracking of project key metrics including inventory, materials, resources, budget, invoices, and tracking tasks including milestones and project schedule tasks

• Work with internal engineering resources, project team members, and customers to identify issues, trends, problems, and work collaboratively to resolve them

QUALIFICATIONS :

• Minimum of 5+ years project management experience is required. Relevant experience in a similar field or Xylem experience will be considered. Experience that is not project management specifically, but relevant, will be taken into consideration as well.

• Bachelor degree in a technical discipline (CS, EE, IS), Business or Management degree

• Must be proficient with computer hardware and software (MS Word, Excel, PowerPoint, MS Project, and Visio) experience with Google Earth Pro and/or Smartsheet is a plus.

• Ability to direct the work of assigned project staff to ensure projects are delivered on time, to budget, to quality and project interdependencies are identified and actively managed.

• Ensure problems, risks, issues and dependencies are identified and managed which may affect the successful delivery of the Project

• Ability to simultaneously manage multiple work-streams and ability to work effectively under pressure.

• Must be highly organized, detail oriented and adopt a structured working method but with the ability to react quickly to change.

• Excellent interpersonal and communication skills are required, coupled with an ability to build strong collaborative relationships across departmental boundaries.

• Cultural awareness and ability to adapt communication style when working with customers.

• A confident, positive and flexible leadership style, with the ability to network with a range of stakeholders and to work collaboratively with senior managers.

• Customer focused, enthusiastic and flexible with an ability to find solutions to problems.

• Ability to drive the project team and customer to meet delivery schedules within budget and with complete customer satisfaction.

• Utility industry experience is a plus

• PMP certification either in process or achieved

• Ability to travel and work at customer sites up to 75% of the time.

• This position reports to the North Regional Manager and would ideally be located in one of the North-Eastern states

The estimated salary range at this professional level is $113000 to $132,000. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, Wellness programs, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Job Detail

• Company:
  Xylem

Job Description

We're Hiring for a Project Manager!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark !

THE ROLE : The Project Manager will manage all aspects of assigned project tasks to assure timely implementation of all project deliverables, reporting, data analysis, and bridging any gaps to manage customer expectations. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Responsible for the creation and compilation of weekly project reports and metrics

• Responsible for the assessing, triaging, referring, tracking, and ultimately ensuring the resolution of quality and/or performance issues that relate to project success

• Responsible for project change orders, contract management, and driving internal stake holders for project deliverables as defined by the projects requirements.

• Develop, capture, update, and maintain tracking of project key metrics including inventory, materials, resources, budget, invoices, and tracking tasks including milestones and project schedule tasks

• Work with internal engineering resources, project team members, and customers to identify issues, trends, problems, and work collaboratively to resolve them

QUALIFICATIONS :

• Minimum of 5+ years project management experience is required. Relevant experience in a similar field or Xylem experience will be considered. Experience that is not project management specifically, but relevant, will be taken into consideration as well.

• Bachelor degree in a technical discipline (CS, EE, IS), Business or Management degree

• Must be proficient with computer hardware and software (MS Word, Excel, PowerPoint, MS Project, and Visio) experience with Google Earth Pro and/or Smartsheet is a plus.

• Ability to direct the work of assigned project staff to ensure projects are delivered on time, to budget, to quality and project interdependencies are identified and actively managed.

• Ensure problems, risks, issues and dependencies are identified and managed which may affect the successful delivery of the Project

• Ability to simultaneously manage multiple work-streams and ability to work effectively under pressure.

• Must be highly organized, detail oriented and adopt a structured working method but with the ability to react quickly to change.

• Excellent interpersonal and communication skills are required, coupled with an ability to build strong collaborative relationships across departmental boundaries.

• Cultural awareness and ability to adapt communication style when working with customers.

• A confident, positive and flexible leadership style, with the ability to network with a range of stakeholders and to work collaboratively with senior managers.

• Customer focused, enthusiastic and flexible with an ability to find solutions to problems.

• Ability to drive the project team and customer to meet delivery schedules within budget and with complete customer satisfaction.

• Utility industry experience is a plus

• PMP certification either in process or achieved

• Ability to travel and work at customer sites up to 75% of the time.

• This position reports to the North Regional Manager and would ideally be located in one of the North-Eastern states

The estimated salary range at this professional level is $113000 to $132,000. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, Wellness programs, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Job Detail

• Company:
  Xylem

Job Description

We're Hiring a Customer Support Supervisor!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

• Heavy travel for the first 4 - 6 months to our Charlotte, NC facility. Monthly travel will be required to Charlotte thereafter.

THE ROLE: The Customer Support Supervisor will be responsible for The Customer Support Supervisor will work with and coach a customer service team to provide legendary technical and commercial support to a U.S. based distribution customer network. In this role, the incumbent will also include partnering with national sales & operations teams to drive revenue; enhance and implement standard work policies & processes; and act upon Voice of Customer based improvement opportunities & team performance needs. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

- Provide leadership, training, and direct supervision for designated Customer Service personnel in the performance of their key functions.

- Regularly partner with sales and operational management in designated territory to ensure the virtual group is cohesive, inclusive, and collaborative to accomplish company objectives.

- Establish and monitor key customer satisfaction and performance metrics, implement corrective actions to address variances, and communicate results.

- Evaluate, develop, and implement necessary departmental processes, documentation, and training programs.

- Engage in program development related to improving the customer experience and/or department efficiencies.

- Participate in hiring, regular performance assessments, coaching for talent development, discipline input, etc.

- Drive or coordinate team special project assignments.

- Facilitate or perform backup coverage within specific teams and across other teams of similar function.

- Ensure compliance with all established personnel policies and procedures.

- Track work volume to ensure proper staffing levels to achieve customer service goals.

Additional duties and responsibilities may be required based on organizational needs.

- Participation in Xylem Watermark volunteer activities

EDUCATION AND EXPERIENCE:

Bachelor's degree and 5+ years of supervisory experience

- Legendary customer service skills; an unwavering passion for taking care of the customer.

- Excellent communication skills (written and verbal)

- Ability to recruit, train and motivate personnel to meet business objectives.

- Ability to manage people across multiple locations virtually.

- Ability to coach; provide and receive feedback; comfortable with two-way dialogue.

- Strong collaborative and respectful people leadership and business acumen

- Ability to work with diverse workforce and customer base in a matrixed organization.

- Excellent analytical, influential, and reasoning behaviors

- Ability to develop and implement new processes.

- Proficient in developing and monitoring metrics, comfortable with quantitative management practices.

- Proficient in Microsoft Office

- Experience with Salesforce.com, Customer Relationship Management (CRM), Select Configure Price Quote (SCPQ), and Enterprise Resource Planning (ERP) tools.

- Continuous improvement, lean practices, value stream mapping and waste elimination experience. - Track work volume to ensure proper staffing levels to achieve customer service goals.

- Participate in new initiatives as requested.

DAY IN THE LIFE:

In this role, the working environment requires you to sit or stand, reach, bend and move about the facility. Work usually performed in an office setting free from any disagreeable elements. The standard weekly job is 40 hours.

SALARY:

Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment based on race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the

Job Detail

• Company:
  Xylem

Job Description

We're Hiring for a Project Manager!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark !

THE ROLE : The Project Manager will manage all aspects of assigned project tasks to assure timely implementation of all project deliverables, reporting, data analysis, and bridging any gaps to manage customer expectations. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Responsible for the creation and compilation of weekly project reports and metrics

• Responsible for the assessing, triaging, referring, tracking, and ultimately ensuring the resolution of quality and/or performance issues that relate to project success

• Responsible for project change orders, contract management, and driving internal stake holders for project deliverables as defined by the projects requirements.

• Develop, capture, update, and maintain tracking of project key metrics including inventory, materials, resources, budget, invoices, and tracking tasks including milestones and project schedule tasks

• Work with internal engineering resources, project team members, and customers to identify issues, trends, problems, and work collaboratively to resolve them

QUALIFICATIONS :

• Minimum of 5+ years project management experience is required. Relevant experience in a similar field or Xylem experience will be considered. Experience that is not project management specifically, but relevant, will be taken into consideration as well.

• Bachelor degree in a technical discipline (CS, EE, IS), Business or Management degree

• Must be proficient with computer hardware and software (MS Word, Excel, PowerPoint, MS Project, and Visio) experience with Google Earth Pro and/or Smartsheet is a plus.

• Ability to direct the work of assigned project staff to ensure projects are delivered on time, to budget, to quality and project interdependencies are identified and actively managed.

• Ensure problems, risks, issues and dependencies are identified and managed which may affect the successful delivery of the Project

• Ability to simultaneously manage multiple work-streams and ability to work effectively under pressure.

• Must be highly organized, detail oriented and adopt a structured working method but with the ability to react quickly to change.

• Excellent interpersonal and communication skills are required, coupled with an ability to build strong collaborative relationships across departmental boundaries.

• Cultural awareness and ability to adapt communication style when working with customers.

• A confident, positive and flexible leadership style, with the ability to network with a range of stakeholders and to work collaboratively with senior managers.

• Customer focused, enthusiastic and flexible with an ability to find solutions to problems.

• Ability to drive the project team and customer to meet delivery schedules within budget and with complete customer satisfaction.

• Utility industry experience is a plus

• PMP certification either in process or achieved

• Ability to travel and work at customer sites up to 75% of the time.

• This position reports to the North Regional Manager and would ideally be located in one of the North-Eastern states

The estimated salary range at this professional level is $113000 to $132,000. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, Wellness programs, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Job Detail

• Company:
  Xylem

Job Description

We're Hiring for a Project Manager!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark !

THE ROLE : The Project Manager will manage all aspects of assigned project tasks to assure timely implementation of all project deliverables, reporting, data analysis, and bridging any gaps to manage customer expectations. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Responsible for the creation and compilation of weekly project reports and metrics

• Responsible for the assessing, triaging, referring, tracking, and ultimately ensuring the resolution of quality and/or performance issues that relate to project success

• Responsible for project change orders, contract management, and driving internal stake holders for project deliverables as defined by the projects requirements.

• Develop, capture, update, and maintain tracking of project key metrics including inventory, materials, resources, budget, invoices, and tracking tasks including milestones and project schedule tasks

• Work with internal engineering resources, project team members, and customers to identify issues, trends, problems, and work collaboratively to resolve them

QUALIFICATIONS :

• Minimum of 5+ years project management experience is required. Relevant experience in a similar field or Xylem experience will be considered. Experience that is not project management specifically, but relevant, will be taken into consideration as well.

• Bachelor degree in a technical discipline (CS, EE, IS), Business or Management degree

• Must be proficient with computer hardware and software (MS Word, Excel, PowerPoint, MS Project, and Visio) experience with Google Earth Pro and/or Smartsheet is a plus.

• Ability to direct the work of assigned project staff to ensure projects are delivered on time, to budget, to quality and project interdependencies are identified and actively managed.

• Ensure problems, risks, issues and dependencies are identified and managed which may affect the successful delivery of the Project

• Ability to simultaneously manage multiple work-streams and ability to work effectively under pressure.

• Must be highly organized, detail oriented and adopt a structured working method but with the ability to react quickly to change.

• Excellent interpersonal and communication skills are required, coupled with an ability to build strong collaborative relationships across departmental boundaries.

• Cultural awareness and ability to adapt communication style when working with customers.

• A confident, positive and flexible leadership style, with the ability to network with a range of stakeholders and to work collaboratively with senior managers.

• Customer focused, enthusiastic and flexible with an ability to find solutions to problems.

• Ability to drive the project team and customer to meet delivery schedules within budget and with complete customer satisfaction.

• Utility industry experience is a plus

• PMP certification either in process or achieved

• Ability to travel and work at customer sites up to 75% of the time.

• This position reports to the North Regional Manager and would ideally be located in one of the North-Eastern states

The estimated salary range at this professional level is $113000 to $132,000. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, Wellness programs, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Job Detail

• Company:
  Xylem

Job Description

We're Hiring for a Project Manager!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark !

THE ROLE : The Project Manager will manage all aspects of assigned project tasks to assure timely implementation of all project deliverables, reporting, data analysis, and bridging any gaps to manage customer expectations. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Responsible for the creation and compilation of weekly project reports and metrics

• Responsible for the assessing, triaging, referring, tracking, and ultimately ensuring the resolution of quality and/or performance issues that relate to project success

• Responsible for project change orders, contract management, and driving internal stake holders for project deliverables as defined by the projects requirements.

• Develop, capture, update, and maintain tracking of project key metrics including inventory, materials, resources, budget, invoices, and tracking tasks including milestones and project schedule tasks

• Work with internal engineering resources, project team members, and customers to identify issues, trends, problems, and work collaboratively to resolve them

QUALIFICATIONS :

• Minimum of 5+ years project management experience is required. Relevant experience in a similar field or Xylem experience will be considered. Experience that is not project management specifically, but relevant, will be taken into consideration as well.

• Bachelor degree in a technical discipline (CS, EE, IS), Business or Management degree

• Must be proficient with computer hardware and software (MS Word, Excel, PowerPoint, MS Project, and Visio) experience with Google Earth Pro and/or Smartsheet is a plus.

• Ability to direct the work of assigned project staff to ensure projects are delivered on time, to budget, to quality and project interdependencies are identified and actively managed.

• Ensure problems, risks, issues and dependencies are identified and managed which may affect the successful delivery of the Project

• Ability to simultaneously manage multiple work-streams and ability to work effectively under pressure.

• Must be highly organized, detail oriented and adopt a structured working method but with the ability to react quickly to change.

• Excellent interpersonal and communication skills are required, coupled with an ability to build strong collaborative relationships across departmental boundaries.

• Cultural awareness and ability to adapt communication style when working with customers.

• A confident, positive and flexible leadership style, with the ability to network with a range of stakeholders and to work collaboratively with senior managers.

• Customer focused, enthusiastic and flexible with an ability to find solutions to problems.

• Ability to drive the project team and customer to meet delivery schedules within budget and with complete customer satisfaction.

• Utility industry experience is a plus

• PMP certification either in process or achieved

• Ability to travel and work at customer sites up to 75% of the time.

• This position reports to the North Regional Manager and would ideally be located in one of the North-Eastern states

The estimated salary range at this professional level is $113000 to $132,000. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, Wellness programs, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Job Detail

• Company:
  Xylem

Job Description

We're Hiring for a Project Manager!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark !

THE ROLE : The Project Manager will manage all aspects of assigned project tasks to assure timely implementation of all project deliverables, reporting, data analysis, and bridging any gaps to manage customer expectations. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Responsible for the creation and compilation of weekly project reports and metrics

• Responsible for the assessing, triaging, referring, tracking, and ultimately ensuring the resolution of quality and/or performance issues that relate to project success

• Responsible for project change orders, contract management, and driving internal stake holders for project deliverables as defined by the projects requirements.

• Develop, capture, update, and maintain tracking of project key metrics including inventory, materials, resources, budget, invoices, and tracking tasks including milestones and project schedule tasks

• Work with internal engineering resources, project team members, and customers to identify issues, trends, problems, and work collaboratively to resolve them

QUALIFICATIONS :

• Minimum of 5+ years project management experience is required. Relevant experience in a similar field or Xylem experience will be considered. Experience that is not project management specifically, but relevant, will be taken into consideration as well.

• Bachelor degree in a technical discipline (CS, EE, IS), Business or Management degree

• Must be proficient with computer hardware and software (MS Word, Excel, PowerPoint, MS Project, and Visio) experience with Google Earth Pro and/or Smartsheet is a plus.

• Ability to direct the work of assigned project staff to ensure projects are delivered on time, to budget, to quality and project interdependencies are identified and actively managed.

• Ensure problems, risks, issues and dependencies are identified and managed which may affect the successful delivery of the Project

• Ability to simultaneously manage multiple work-streams and ability to work effectively under pressure.

• Must be highly organized, detail oriented and adopt a structured working method but with the ability to react quickly to change.

• Excellent interpersonal and communication skills are required, coupled with an ability to build strong collaborative relationships across departmental boundaries.

• Cultural awareness and ability to adapt communication style when working with customers.

• A confident, positive and flexible leadership style, with the ability to network with a range of stakeholders and to work collaboratively with senior managers.

• Customer focused, enthusiastic and flexible with an ability to find solutions to problems.

• Ability to drive the project team and customer to meet delivery schedules within budget and with complete customer satisfaction.

• Utility industry experience is a plus

• PMP certification either in process or achieved

• Ability to travel and work at customer sites up to 75% of the time.

• This position reports to the North Regional Manager and would ideally be located in one of the North-Eastern states

The estimated salary range at this professional level is $113000 to $132,000. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, Wellness programs, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Job Detail

• Company:
  Xylem

Job Description

We're Hiring for a Project Manager!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark !

THE ROLE : The Project Manager will manage all aspects of assigned project tasks to assure timely implementation of all project deliverables, reporting, data analysis, and bridging any gaps to manage customer expectations. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Responsible for the creation and compilation of weekly project reports and metrics

• Responsible for the assessing, triaging, referring, tracking, and ultimately ensuring the resolution of quality and/or performance issues that relate to project success

• Responsible for project change orders, contract management, and driving internal stake holders for project deliverables as defined by the projects requirements.

• Develop, capture, update, and maintain tracking of project key metrics including inventory, materials, resources, budget, invoices, and tracking tasks including milestones and project schedule tasks

• Work with internal engineering resources, project team members, and customers to identify issues, trends, problems, and work collaboratively to resolve them

QUALIFICATIONS :

• Minimum of 5+ years project management experience is required. Relevant experience in a similar field or Xylem experience will be considered. Experience that is not project management specifically, but relevant, will be taken into consideration as well.

• Bachelor degree in a technical discipline (CS, EE, IS), Business or Management degree

• Must be proficient with computer hardware and software (MS Word, Excel, PowerPoint, MS Project, and Visio) experience with Google Earth Pro and/or Smartsheet is a plus.

• Ability to direct the work of assigned project staff to ensure projects are delivered on time, to budget, to quality and project interdependencies are identified and actively managed.

• Ensure problems, risks, issues and dependencies are identified and managed which may affect the successful delivery of the Project

• Ability to simultaneously manage multiple work-streams and ability to work effectively under pressure.

• Must be highly organized, detail oriented and adopt a structured working method but with the ability to react quickly to change.

• Excellent interpersonal and communication skills are required, coupled with an ability to build strong collaborative relationships across departmental boundaries.

• Cultural awareness and ability to adapt communication style when working with customers.

• A confident, positive and flexible leadership style, with the ability to network with a range of stakeholders and to work collaboratively with senior managers.

• Customer focused, enthusiastic and flexible with an ability to find solutions to problems.

• Ability to drive the project team and customer to meet delivery schedules within budget and with complete customer satisfaction.

• Utility industry experience is a plus

• PMP certification either in process or achieved

• Ability to travel and work at customer sites up to 75% of the time.

• This position reports to the North Regional Manager and would ideally be located in one of the North-Eastern states

The estimated salary range at this professional level is $113000 to $132,000. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, Wellness programs, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Job Detail

• Company:
  Xylem