Company Detail

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Analyst II, Auto Lending Analytics at our McLean, Virginia location. The primary purpose of this job is to work with senior management to determine the strategic plan for the Auto Lending lines of business to develop and conduct funnel conversion optimization, data analytics, financial assessment, business intelligence, and performance reporting. The Analyst will und erstand the overall Auto Lending vision and strategy and set up an analytics agenda that optimizes portfolio performance against profit and loss constraints. The Analyst will place particular emphasis on data mining and will leverage both internal and external sources through collaboration with stakeholders throughout the credit union.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Provide thought leadership and strategic thinking to translate business challenges into an analytical framework. Independently provide business insights and recommend actions.

• Conduct multi-dimensional data and analytical problem solving. Solve business problems by applying advanced data and analytical methods. Conduct end-to-end analysis that includes data processing, analysis, evaluation of customer insights and presentations.

• Utilize analytical tools (SQL, R, Python) and data query tools to build, test, evaluate and maintain robust data analysis and reporting for management to make timely and informed decisions.

• Perform funnel conversion analysis to ensure optimal efficiency at every stage of Application and increase funded volume.

• Help craft auto lending default insurance strategy across auto channels (Direct, Indirect, 3rd Party Refi).

• Work with key stakeholders including Product Owner, Marketing, Operations, User Experience, Finance, Fraud, IT, and external business partners to evaluate, manage, and execute initiatives aimed at driving Auto portfolio growth.

• Directly mine and evaluate behavioral/demographic attributes and other internal and external data elements. Leverage data to identify credit union segments with high propensity for Auto Loan demand and develop programs to drive incremental accounts and balance growth.

• Perform competitive Market analysis to identify gaps between internal programs and competitor programs.

• Maintain profitability and loss monitoring and reporting.

• Analyze individual credit policy rules to measure efficacy.

• Mentor junior analysts to develop career and personal development plans.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Economics, Finance, Statistics, Mathematics, Engineering, or a related field is required. Master's Degree in a quantitative or a related field is highly preferred.

• Five (5) years of experience in consumer products in consumer financial or related industry. Auto experience is preferred.

• Five (5) years of experience in complex, data driven problem solving, customer behavior analysis, and product performance analysis.

• Experience in statistical modelling including linear and logistic regression, decision tree and GBM.

• Strong skills in various data analysis and visualization tools including SQL, Tableau, Excel, and PowerPoint are desired.

• Proficiency with several statistical tools (R, Python, SAS, etc.,) and analysis is required.

• Curiosity, attention to details, strong critical thinking, and problem-solving skills

• Ability to work effectively in ambiguous situations, ability to multi-task

• Self-motivated and strong interpersonal skills to actively lead and implement ideas in a cross-functional team environment

• Experience communicating complex ideas clearly both in writing and in meetings.

• Experience using data, analytics and modelling to solve business problems.

• Understanding of the US consumer banking landscape

  Supervisory Responsibility

• This position will not supervise employees

  Licenses and Certifications

• There are no additional certifications required.

  Work Environment

  While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

  Travel

  Limited travel to various worksites is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Data Analyst II, Consumer Lending at our McLean, Virginia location. The primary purpose of this position is to work with senior management to determine the strategic plan for the Unsecured Lending (Personal, Student, and Home Improvement Loans) lines of business to develop and conduct funnel conversion optimization, data analytics, financial assessment, business intelligence, and performance reporting. The Analyst will und erstand the overall Unsecured Lending vision and strategy and set up an analytics agenda that optimizes portfolio performance against profit and loss constraints. The Analyst will place particular emphasis on data mining and will leverage both internal and external sources through collaboration with stakeholders throughout the credit union.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Provide thought leadership and strategic thinking to translate business challenges into an analytical framework. Independently provide business insights and recommend actions.

• Conduct multi-dimensional data and analytical problem solving. Solve business problems by applying advanced data and analytical methods. Conduct end-to-end analysis that includes data processing, analysis, evaluation of customer insights and presentations.

• Utilize analytical tools (SQL, R, Python) and data query tools to build, test, evaluate and maintain robust data analysis and reporting for management to make timely and informed decisions.

• Perform funnel conversion analysis to ensure optimal efficiency at every stage of Application and increase funded volume.

• Work with key stakeholders including Product Owner, Marketing, Operations, User Experience, Finance, Fraud, IT, and external business partners to evaluate, manage, and execute initiatives aimed at driving Unsecured portfolio growth.

• Directly mine and evaluate behavioral/demographic attributes and other internal and external data elements. Leverage data to identify credit union segments with high propensity for Unsecured Loan demand and develop programs to drive incremental accounts and balance growth.

• Perform competitive market analysis to identify gaps between internal programs and competitor programs.

• Maintain profitability and loss monitoring and reporting.

• Analyze individual credit policy rules to measure efficacy.

• Mentor junior analysts to develop career and personal development plans.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Economics, Finance, Statistics, Mathematics, Engineering, or a related field is required. Master's Degree in a quantitative or a related field is highly preferred.

• Five (5) years of experience in consumer products in consumer financial or related industry.

• Five (5) years of experience in complex, data driven problem solving, customer behavior analysis, and product performance analysis.

• Experience in statistical modelling including linear and logistic regression, decision tree and GBM.

• Strong skills in various data analysis and visualization tools including SQL, Tableau, Excel, and PowerPoint are desired.

• Proficiency with several statistical tools (R, Python, SAS, etc.,) and analysis is required.

• Curiosity, attention to details, strong critical thinking, and problem-solving skills

• Ability to work effectively in ambiguous situations, ability to multi-task

• Self-motivated and strong interpersonal skills to actively lead and implement ideas in a cross-functional team environment

• Experience communicating complex ideas clearly both in writing and in meetings.

• Experience using data, analytics and modelling to solve business problems.

• Understanding of the US consumer banking landscape

  Supervisory Responsibility

• This position will not supervise employees

  Licenses and Certifications

• There are no additional certifications required.

  Work Environment

  While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

  Travel

  Limited travel to various worksites is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Data Analyst II, Consumer Lending at our McLean, Virginia location. The primary purpose of this position is to work with senior management to determine the strategic plan for the Unsecured Lending (Personal, Student, and Home Improvement Loans) lines of business to develop and conduct funnel conversion optimization, data analytics, financial assessment, business intelligence, and performance reporting. The Analyst will und erstand the overall Unsecured Lending vision and strategy and set up an analytics agenda that optimizes portfolio performance against profit and loss constraints. The Analyst will place particular emphasis on data mining and will leverage both internal and external sources through collaboration with stakeholders throughout the credit union.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Provide thought leadership and strategic thinking to translate business challenges into an analytical framework. Independently provide business insights and recommend actions.

• Conduct multi-dimensional data and analytical problem solving. Solve business problems by applying advanced data and analytical methods. Conduct end-to-end analysis that includes data processing, analysis, evaluation of customer insights and presentations.

• Utilize analytical tools (SQL, R, Python) and data query tools to build, test, evaluate and maintain robust data analysis and reporting for management to make timely and informed decisions.

• Perform funnel conversion analysis to ensure optimal efficiency at every stage of Application and increase funded volume.

• Work with key stakeholders including Product Owner, Marketing, Operations, User Experience, Finance, Fraud, IT, and external business partners to evaluate, manage, and execute initiatives aimed at driving Unsecured portfolio growth.

• Directly mine and evaluate behavioral/demographic attributes and other internal and external data elements. Leverage data to identify credit union segments with high propensity for Unsecured Loan demand and develop programs to drive incremental accounts and balance growth.

• Perform competitive market analysis to identify gaps between internal programs and competitor programs.

• Maintain profitability and loss monitoring and reporting.

• Analyze individual credit policy rules to measure efficacy.

• Mentor junior analysts to develop career and personal development plans.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Economics, Finance, Statistics, Mathematics, Engineering, or a related field is required. Master's Degree in a quantitative or a related field is highly preferred.

• Five (5) years of experience in consumer products in consumer financial or related industry.

• Five (5) years of experience in complex, data driven problem solving, customer behavior analysis, and product performance analysis.

• Experience in statistical modelling including linear and logistic regression, decision tree and GBM.

• Strong skills in various data analysis and visualization tools including SQL, Tableau, Excel, and PowerPoint are desired.

• Proficiency with several statistical tools (R, Python, SAS, etc.,) and analysis is required.

• Curiosity, attention to details, strong critical thinking, and problem-solving skills

• Ability to work effectively in ambiguous situations, ability to multi-task

• Self-motivated and strong interpersonal skills to actively lead and implement ideas in a cross-functional team environment

• Experience communicating complex ideas clearly both in writing and in meetings.

• Experience using data, analytics and modelling to solve business problems.

• Understanding of the US consumer banking landscape

  Supervisory Responsibility

• This position will not supervise employees

  Licenses and Certifications

• There are no additional certifications required.

  Work Environment

  While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

  Travel

  Limited travel to various worksites is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Senior Manager Lending Analytics and Pricing at our McLean, Virginia location. The Senior Manager Lending Analytics and Pricing will lead cross-functional projects using advanced data modeling and analysis techniques to generate insights to guide the product strategy & pricing position of PenFed's Consumer Unsecured Lending products (Personal and Student Lending). The position will utilize detailed knowledge of industry programs, pricing, systems, marketing, originations, and processes interpreted by way of data analytics, to manage and produce profitable growth. Additionally, the incumbent will be responsible for defining profitability targets across product channels and developing and maintaining profitability tracking and reporting using advanced valuation methodology.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Advanced knowledge of Consumer Banking product/pricing processes and procedures, and routine analysis of product strategy and competitive landscape.

• Partner with key stakeholders in various groups (Credit Risk, Product Owners, Compliance, Operations, Finance and Enterprise Risk Management) to identify areas of opportunity and spearhead initiatives to enable profitable growth.

• Perform business line program deep-dive and monitoring on credit policy change to drive credit policy optimization and risk mitigation strategies, inform corporate strategic decisions, enable better member experience, and improve efficiencies.

• Conduct multi-dimensional data and analytical problem solving. Solve business problems by applying advanced data and analytical methods. Conduct end-to-end analysis that includes data processing, analysis, evaluation of customer insights, and presentations.

• Identify and communicate data anomalies and requirements to the development team and other stakeholders.

• Advanced knowledge of Cashflow/Valuation-based pricing methodology and pricing inputs (Risk, prepayment, costs, etc.)

• Thorough understanding of profitability metrics such as Internal Rate of Return, Return on Asset, and Net Present Value.

• Continually scan the competitive pricing landscape and provide weekly updates to senior management of PenFed's competitiveness and needed pricing responses.

• Enhance competitive scan automation.

• Collaborate with product managers to optimize marketing campaigns in acquisitions that align with the credit policies and scoring models.

• Evaluate and onboard optimal data sources for industry competitive pricing insight.

• Migrate all consumer products to cashflow/valuation-based pricing methodology.

• Work with internal risk team to generate life-of-loan default and prepayment curves to integrate into cashflow models.

• Long-term goal to achieve loan-level pricing across all relevant products.

• Help build price elasticity of demand model to optimize program pricing constrained by profitability and volume.

• Conduct quarterly competitive deep dives, comparing PenFed product structure to industry, identifying and reporting advantages and opportunities to Senior Management.

• Develop and define product level profitability targets and automate profitability reporting. Manage individual origination channel profitability with a combination of programs, products, pricing, incentives, and system integration

• Help shift PenFed leadership view of profitability/return from back-of-napkin margin (APR - Costs = Margin) to cashflow/valuation-based metrics (IRR, NPV, ROA)

• Generate & interpret analytic findings and formulate recommendations to share with key decision makers about pricing, incentive programs, cost to acquire, acquisition strategies, marketing channels, and origination partners. Clearly articulate findings and observations and make recommendations as appropriate.

• Present price, program & policy changes to relevant Committees (Senior Management) for approval.

• Monitor & report impact of pricing initiatives to inform future strategies.

• Maintain knowledge regarding academic research, best practices, and industry developments.

• Develop and implement quality controls to ensure quality standards, organizational expectations, and regulatory requirements.

• Act as SME on unsecured products, data, processes, and analytics.

• Articulate, draft, and compose accurate and detailed business requirements to move forward projects within the product strategy roadmap

• Work with Product & Channel Development, Marketing, Credit Risk, Fraud, Finance, and external partners to evaluate, manage, and execute pricing initiatives aimed at driving consumer banking portfolio growth

• Recruit and develop analyst level team members.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Economics, Mathematics, Statistics, Finance, Engineering, or a related field is required. Master's Degree in a quantitative or a related field is highly preferred.

• Minimum of ten (10) years of experience in consumer lending industry (i.e., credit cards, personal loans, student loans, or auto loans) and business analytics including but not limited to pricing analytics, marketing analytics, financial analytics, statistical analysis within a financial services environment.

• Minimum of seven (7) years' experience in complex, data driven problem solving, preferably including price/profitability optimization, customer behavior analysis, and product performance analysis.

• Hands-on skills in R/Python, SAS, SQL, VBA, Tableau, Excel, PowerPoint, and proficiency working with large dataset are required.

• Expertise in data Warehouse and business intelligence associated tools are preferred.

• Proven project management and executive presentation skills.

• Curiosity, attention to details, strong critical thinking, and problem-solving skills

• Ability to work effectively in ambiguous situations, ability to multi-task

• Self-motivated and strong interpersonal skills to actively lead and implement ideas in a cross-functional team environment

Supervisory Responsibility

This position will supervise employees

Licenses and Certifications

There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Travel

Limited travel to various worksites is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-CB1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Analyst II, Auto Lending Analytics at our McLean, Virginia location. The primary purpose of this job is to work with senior management to determine the strategic plan for the Auto Lending lines of business to develop and conduct funnel conversion optimization, data analytics, financial assessment, business intelligence, and performance reporting. The Analyst will und erstand the overall Auto Lending vision and strategy and set up an analytics agenda that optimizes portfolio performance against profit and loss constraints. The Analyst will place particular emphasis on data mining and will leverage both internal and external sources through collaboration with stakeholders throughout the credit union.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Provide thought leadership and strategic thinking to translate business challenges into an analytical framework. Independently provide business insights and recommend actions.

• Conduct multi-dimensional data and analytical problem solving. Solve business problems by applying advanced data and analytical methods. Conduct end-to-end analysis that includes data processing, analysis, evaluation of customer insights and presentations.

• Utilize analytical tools (SQL, R, Python) and data query tools to build, test, evaluate and maintain robust data analysis and reporting for management to make timely and informed decisions.

• Perform funnel conversion analysis to ensure optimal efficiency at every stage of Application and increase funded volume.

• Help craft auto lending default insurance strategy across auto channels (Direct, Indirect, 3rd Party Refi).

• Work with key stakeholders including Product Owner, Marketing, Operations, User Experience, Finance, Fraud, IT, and external business partners to evaluate, manage, and execute initiatives aimed at driving Auto portfolio growth.

• Directly mine and evaluate behavioral/demographic attributes and other internal and external data elements. Leverage data to identify credit union segments with high propensity for Auto Loan demand and develop programs to drive incremental accounts and balance growth.

• Perform competitive Market analysis to identify gaps between internal programs and competitor programs.

• Maintain profitability and loss monitoring and reporting.

• Analyze individual credit policy rules to measure efficacy.

• Mentor junior analysts to develop career and personal development plans.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Economics, Finance, Statistics, Mathematics, Engineering, or a related field is required. Master's Degree in a quantitative or a related field is highly preferred.

• Five (5) years of experience in consumer products in consumer financial or related industry. Auto experience is preferred.

• Five (5) years of experience in complex, data driven problem solving, customer behavior analysis, and product performance analysis.

• Experience in statistical modelling including linear and logistic regression, decision tree and GBM.

• Strong skills in various data analysis and visualization tools including SQL, Tableau, Excel, and PowerPoint are desired.

• Proficiency with several statistical tools (R, Python, SAS, etc.,) and analysis is required.

• Curiosity, attention to details, strong critical thinking, and problem-solving skills

• Ability to work effectively in ambiguous situations, ability to multi-task

• Self-motivated and strong interpersonal skills to actively lead and implement ideas in a cross-functional team environment

• Experience communicating complex ideas clearly both in writing and in meetings.

• Experience using data, analytics and modelling to solve business problems.

• Understanding of the US consumer banking landscape

  Supervisory Responsibility

• This position will not supervise employees

  Licenses and Certifications

• There are no additional certifications required.

  Work Environment

  While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

  Travel

  Limited travel to various worksites is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Analyst II, Auto Lending Analytics at our McLean, Virginia location. The primary purpose of this job is to work with senior management to determine the strategic plan for the Auto Lending lines of business to develop and conduct funnel conversion optimization, data analytics, financial assessment, business intelligence, and performance reporting. The Analyst will und erstand the overall Auto Lending vision and strategy and set up an analytics agenda that optimizes portfolio performance against profit and loss constraints. The Analyst will place particular emphasis on data mining and will leverage both internal and external sources through collaboration with stakeholders throughout the credit union.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Provide thought leadership and strategic thinking to translate business challenges into an analytical framework. Independently provide business insights and recommend actions.

• Conduct multi-dimensional data and analytical problem solving. Solve business problems by applying advanced data and analytical methods. Conduct end-to-end analysis that includes data processing, analysis, evaluation of customer insights and presentations.

• Utilize analytical tools (SQL, R, Python) and data query tools to build, test, evaluate and maintain robust data analysis and reporting for management to make timely and informed decisions.

• Perform funnel conversion analysis to ensure optimal efficiency at every stage of Application and increase funded volume.

• Help craft auto lending default insurance strategy across auto channels (Direct, Indirect, 3rd Party Refi).

• Work with key stakeholders including Product Owner, Marketing, Operations, User Experience, Finance, Fraud, IT, and external business partners to evaluate, manage, and execute initiatives aimed at driving Auto portfolio growth.

• Directly mine and evaluate behavioral/demographic attributes and other internal and external data elements. Leverage data to identify credit union segments with high propensity for Auto Loan demand and develop programs to drive incremental accounts and balance growth.

• Perform competitive Market analysis to identify gaps between internal programs and competitor programs.

• Maintain profitability and loss monitoring and reporting.

• Analyze individual credit policy rules to measure efficacy.

• Mentor junior analysts to develop career and personal development plans.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Economics, Finance, Statistics, Mathematics, Engineering, or a related field is required. Master's Degree in a quantitative or a related field is highly preferred.

• Five (5) years of experience in consumer products in consumer financial or related industry. Auto experience is preferred.

• Five (5) years of experience in complex, data driven problem solving, customer behavior analysis, and product performance analysis.

• Experience in statistical modelling including linear and logistic regression, decision tree and GBM.

• Strong skills in various data analysis and visualization tools including SQL, Tableau, Excel, and PowerPoint are desired.

• Proficiency with several statistical tools (R, Python, SAS, etc.,) and analysis is required.

• Curiosity, attention to details, strong critical thinking, and problem-solving skills

• Ability to work effectively in ambiguous situations, ability to multi-task

• Self-motivated and strong interpersonal skills to actively lead and implement ideas in a cross-functional team environment

• Experience communicating complex ideas clearly both in writing and in meetings.

• Experience using data, analytics and modelling to solve business problems.

• Understanding of the US consumer banking landscape

  Supervisory Responsibility

• This position will not supervise employees

  Licenses and Certifications

• There are no additional certifications required.

  Work Environment

  While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

  Travel

  Limited travel to various worksites is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Data Analyst II, Consumer Lending at our McLean, Virginia location. The primary purpose of this position is to work with senior management to determine the strategic plan for the Unsecured Lending (Personal, Student, and Home Improvement Loans) lines of business to develop and conduct funnel conversion optimization, data analytics, financial assessment, business intelligence, and performance reporting. The Analyst will und erstand the overall Unsecured Lending vision and strategy and set up an analytics agenda that optimizes portfolio performance against profit and loss constraints. The Analyst will place particular emphasis on data mining and will leverage both internal and external sources through collaboration with stakeholders throughout the credit union.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Provide thought leadership and strategic thinking to translate business challenges into an analytical framework. Independently provide business insights and recommend actions.

• Conduct multi-dimensional data and analytical problem solving. Solve business problems by applying advanced data and analytical methods. Conduct end-to-end analysis that includes data processing, analysis, evaluation of customer insights and presentations.

• Utilize analytical tools (SQL, R, Python) and data query tools to build, test, evaluate and maintain robust data analysis and reporting for management to make timely and informed decisions.

• Perform funnel conversion analysis to ensure optimal efficiency at every stage of Application and increase funded volume.

• Work with key stakeholders including Product Owner, Marketing, Operations, User Experience, Finance, Fraud, IT, and external business partners to evaluate, manage, and execute initiatives aimed at driving Unsecured portfolio growth.

• Directly mine and evaluate behavioral/demographic attributes and other internal and external data elements. Leverage data to identify credit union segments with high propensity for Unsecured Loan demand and develop programs to drive incremental accounts and balance growth.

• Perform competitive market analysis to identify gaps between internal programs and competitor programs.

• Maintain profitability and loss monitoring and reporting.

• Analyze individual credit policy rules to measure efficacy.

• Mentor junior analysts to develop career and personal development plans.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Economics, Finance, Statistics, Mathematics, Engineering, or a related field is required. Master's Degree in a quantitative or a related field is highly preferred.

• Five (5) years of experience in consumer products in consumer financial or related industry.

• Five (5) years of experience in complex, data driven problem solving, customer behavior analysis, and product performance analysis.

• Experience in statistical modelling including linear and logistic regression, decision tree and GBM.

• Strong skills in various data analysis and visualization tools including SQL, Tableau, Excel, and PowerPoint are desired.

• Proficiency with several statistical tools (R, Python, SAS, etc.,) and analysis is required.

• Curiosity, attention to details, strong critical thinking, and problem-solving skills

• Ability to work effectively in ambiguous situations, ability to multi-task

• Self-motivated and strong interpersonal skills to actively lead and implement ideas in a cross-functional team environment

• Experience communicating complex ideas clearly both in writing and in meetings.

• Experience using data, analytics and modelling to solve business problems.

• Understanding of the US consumer banking landscape

  Supervisory Responsibility

• This position will not supervise employees

  Licenses and Certifications

• There are no additional certifications required.

  Work Environment

  While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

  Travel

  Limited travel to various worksites is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Loyalty & Rewards Manager, Card Services at our Tysons, Virginia location. The primary purpose of this position is to lead product strategy and delivery for the credit card Rewards platform maximizing the engagement and redemption opportunities while focusing on better customer experiences, faster delivery and maximizing digital delivery solutions. Partner with third-party Rewards vendor, marketing, and other internal and external stakeholders to drive the creativity and innovation of initiatives, enhancements, and messaging to ensure credit card product goals are achieved. Work closely with cross-functional teams to execute plans and heighten awareness to increase rewards redemptions and member engagement.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Drive Rewards product growth and ideation with third-party vendor(s) and cross-functional teams (product, marketing, tech, ops, legal, compliance) to advance Rewards' strategic and competitive position in offering best-in-class rewards offerings and redemption experiences.

• Develop and maintain engagement and redemption KPI metrics to identify and prioritize opportunities for ongoing program growth via functionality enhancement and product marketing.

• Maintain a good grasp on earn versus burn benchmark and competitive industry trends, recommending program adjustments, as needed.

• Manage the day-to-day vendor(s) management relationship with the rewards provider(s)

• Oversee all projects with third-party vendor(s) and internal partners to ensure program launches/enhancements/management run smoothly.

• Manage rewards product and process roadmaps, considering business, vendor, and customer needs.

• Acts as a skilled project manager with a thorough understanding of timelines, milestone, tasks, and delivery dates for multiple, concurrently running projects.

• Identify, prioritize, and launch innovative products and enhancements in partnership with third-party vendor(s) and internal cross-functional teams.

• Lead cardmember and industry research and become an expert on customer preferences related to rewards redemptions and catalogue options, while lowering the operational cost per point.

• Lead meetings, presentations, taskforces, and marketing communications for product initiatives and assigned projects.

• Takes calculated risks; not afraid explore new ideas and seek out alternative solutions. Demonstrate ability to produce creative ideas and elicit them from others.

• Analyze and report on campaign effectiveness to optimize creative/channel mix.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's degree in Business, Marketing, Analytics, or related field.

• Minimum of five (5) years' experience in consumer banking, required.

• Minimum of two (2) years' experience in Loyalty, Credit Card Rewards, required.

• Minimum of one (1) year experience with consumer Credit Cards preferred.

• Expertise in Rewards strategy and project management principles and practices.

• Demonstrated strategic analysis skills with an ability to understand business drivers.

• Strong writer who can build presentations. Strong leadership skills, with ability to lead meetings and present to senior level management and ability to conduct research, and report accurately on findings.

• Excellent communications, conflict management, and negotiation skills.

• Must possess a strong work ethic and be an enthusiastic team player who brings in new ideas constantly and has a good grasp of market trends.

• Self-starter with the ability to work collaboratively, prioritize, and meet deadlines.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. *

Travel

Ability to travel to industry events and/or various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-TO1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring an Operations Support Specialist at our San Antonio, Texas location. The primary purpose of this job is to provide necessary support to MSR staff by answering assist line calls, handling call escalations, and working assigned work queues and mailboxes to ensure PenFed provides -Best-in-Class- member service and achievement of all service center performance goals. This position will apply judgment to approve exception requests and mitigate fraud.

The schedule for this role will be Monday-Friday working 8:30 am - 5 pm cst

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Answer universal assist line, ensuring accurate information is provided to MSR's efficiently and professionally.

• Assist service center team members in the resolution of complex member account problems and questions, making decisions as appropriate.

• Handle escalated member calls and resolve complex member problems; making exceptions to policy within delegated authority as necessary.

• Review member ID documents to ensure compliance with CIP and mitigate fraud.

• Perform other operations support functions as required, according to policies and procedures.

• Communicate proper process for range of products (including but not limited to) consumer loans, credit cards, IRA, Savings, Checking, ATM/Debit and Electronic Funds Transfer.

• Maintain a working knowledge of the analysis and judgmental decision process for various consumer loan products including Auto Loans, Credit Cards, Personal Loans, Motorcycle Loans, and RV/Boat loans.

• Counsel members and potential members on PenFed products, policies, and procedures.

• Review policies, procedures, and guidelines and makes recommendations for improvement.

• Act as an Assistant Treasurer within assigned authority.

Qualifications

Equivalent combination of education and experience is considered.

• Associate degree in a related field is preferred.

• Minimum of two (2) years' experience in customer service is preferred.

• Supervisory experience is preferred.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Loyalty & Rewards Manager, Card Services at our Tysons, Virginia location. The primary purpose of this position is to lead product strategy and delivery for the credit card Rewards platform maximizing the engagement and redemption opportunities while focusing on better customer experiences, faster delivery and maximizing digital delivery solutions. Partner with third-party Rewards vendor, marketing, and other internal and external stakeholders to drive the creativity and innovation of initiatives, enhancements, and messaging to ensure credit card product goals are achieved. Work closely with cross-functional teams to execute plans and heighten awareness to increase rewards redemptions and member engagement.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Drive Rewards product growth and ideation with third-party vendor(s) and cross-functional teams (product, marketing, tech, ops, legal, compliance) to advance Rewards' strategic and competitive position in offering best-in-class rewards offerings and redemption experiences.

• Develop and maintain engagement and redemption KPI metrics to identify and prioritize opportunities for ongoing program growth via functionality enhancement and product marketing.

• Maintain a good grasp on earn versus burn benchmark and competitive industry trends, recommending program adjustments, as needed.

• Manage the day-to-day vendor(s) management relationship with the rewards provider(s)

• Oversee all projects with third-party vendor(s) and internal partners to ensure program launches/enhancements/management run smoothly.

• Manage rewards product and process roadmaps, considering business, vendor, and customer needs.

• Acts as a skilled project manager with a thorough understanding of timelines, milestone, tasks, and delivery dates for multiple, concurrently running projects.

• Identify, prioritize, and launch innovative products and enhancements in partnership with third-party vendor(s) and internal cross-functional teams.

• Lead cardmember and industry research and become an expert on customer preferences related to rewards redemptions and catalogue options, while lowering the operational cost per point.

• Lead meetings, presentations, taskforces, and marketing communications for product initiatives and assigned projects.

• Takes calculated risks; not afraid explore new ideas and seek out alternative solutions. Demonstrate ability to produce creative ideas and elicit them from others.

• Analyze and report on campaign effectiveness to optimize creative/channel mix.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's degree in Business, Marketing, Analytics, or related field.

• Minimum of five (5) years' experience in consumer banking, required.

• Minimum of two (2) years' experience in Loyalty, Credit Card Rewards, required.

• Minimum of one (1) year experience with consumer Credit Cards preferred.

• Expertise in Rewards strategy and project management principles and practices.

• Demonstrated strategic analysis skills with an ability to understand business drivers.

• Strong writer who can build presentations. Strong leadership skills, with ability to lead meetings and present to senior level management and ability to conduct research, and report accurately on findings.

• Excellent communications, conflict management, and negotiation skills.

• Must possess a strong work ethic and be an enthusiastic team player who brings in new ideas constantly and has a good grasp of market trends.

• Self-starter with the ability to work collaboratively, prioritize, and meet deadlines.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. *

Travel

Ability to travel to industry events and/or various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-TO1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Loyalty & Rewards Manager, Card Services at our Tysons, Virginia location. The primary purpose of this position is to lead product strategy and delivery for the credit card Rewards platform maximizing the engagement and redemption opportunities while focusing on better customer experiences, faster delivery and maximizing digital delivery solutions. Partner with third-party Rewards vendor, marketing, and other internal and external stakeholders to drive the creativity and innovation of initiatives, enhancements, and messaging to ensure credit card product goals are achieved. Work closely with cross-functional teams to execute plans and heighten awareness to increase rewards redemptions and member engagement.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Drive Rewards product growth and ideation with third-party vendor(s) and cross-functional teams (product, marketing, tech, ops, legal, compliance) to advance Rewards' strategic and competitive position in offering best-in-class rewards offerings and redemption experiences.

• Develop and maintain engagement and redemption KPI metrics to identify and prioritize opportunities for ongoing program growth via functionality enhancement and product marketing.

• Maintain a good grasp on earn versus burn benchmark and competitive industry trends, recommending program adjustments, as needed.

• Manage the day-to-day vendor(s) management relationship with the rewards provider(s)

• Oversee all projects with third-party vendor(s) and internal partners to ensure program launches/enhancements/management run smoothly.

• Manage rewards product and process roadmaps, considering business, vendor, and customer needs.

• Acts as a skilled project manager with a thorough understanding of timelines, milestone, tasks, and delivery dates for multiple, concurrently running projects.

• Identify, prioritize, and launch innovative products and enhancements in partnership with third-party vendor(s) and internal cross-functional teams.

• Lead cardmember and industry research and become an expert on customer preferences related to rewards redemptions and catalogue options, while lowering the operational cost per point.

• Lead meetings, presentations, taskforces, and marketing communications for product initiatives and assigned projects.

• Takes calculated risks; not afraid explore new ideas and seek out alternative solutions. Demonstrate ability to produce creative ideas and elicit them from others.

• Analyze and report on campaign effectiveness to optimize creative/channel mix.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's degree in Business, Marketing, Analytics, or related field.

• Minimum of five (5) years' experience in consumer banking, required.

• Minimum of two (2) years' experience in Loyalty, Credit Card Rewards, required.

• Minimum of one (1) year experience with consumer Credit Cards preferred.

• Expertise in Rewards strategy and project management principles and practices.

• Demonstrated strategic analysis skills with an ability to understand business drivers.

• Strong writer who can build presentations. Strong leadership skills, with ability to lead meetings and present to senior level management and ability to conduct research, and report accurately on findings.

• Excellent communications, conflict management, and negotiation skills.

• Must possess a strong work ethic and be an enthusiastic team player who brings in new ideas constantly and has a good grasp of market trends.

• Self-starter with the ability to work collaboratively, prioritize, and meet deadlines.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. *

Travel

Ability to travel to industry events and/or various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-TO1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Hogan Engineer II (Remote) at one of the following locations: Tysons, Virginia; San Antonio, Texas or Omaha, Nebraska. The primary purpose of this job is to guide other application developers and leads in the creation of large or complex applications that facilitate the achievement of business outcomes by process and technology.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Implement systems in a phased approach of requirements analysis, system design review, build, integration, and testing.

• Lead the development of product/project requirements and success criteria as part of the team.

• Provide escalation support to troubleshoot, maintain systems and resolve issues and outages.

• Develop and maintain proper documentation including configuration specifics and procedures, for implementation and ongoing operation/maintenance of solutions.

• Perform routine operational tasks, verifying the confidentiality, integrity and availability of all hardware, resources, systems, and key processes.

• Review system and application logs, and verify completion of scheduled jobs.

• Serve as a key team member using existing technical knowledge and have the skills to perform projects independently.

• Interact with senior engineers, management, vendors and other stakeholders to identify areas of improvement for operational efficiency.

• Accountable for delivering all assigned tasks and projects.

• Participate in the planning and design of an enterprise Business Continuity Plan and Disaster Recovery Plan.

• Comply with Security, Incident Management and Change Management procedures and reporting practices.

• Maintain up-to-date detailed knowledge of the IT industry as it relates to the technologies and processes in your domain.

• Develop and maintain secure configuration and operations of in-place systems according to industry best practices.

• Participate in design discussions and ensure that designs are aligned with the PenFed Secure By Design philosophy, the PenFed architecture, and also the current roadmap.

• Remain an active learner in technologies related to your domain and relevant organizational knowledge.

• Assists junior and subordinate staff in order to develop staff capabilities.

• Participates in on-call 24X7 support as needed in the event of system outage or failure.

Area specific Responsibilities

• Assist in the technical development of highly complex, cross-functional, multi-platform, application systems.

• Define and document the designs for applications and enhancements.

• Create, review, and coordinate execution of unit test plans for multiple projects.

• Identify opportunities to improve testing process.

• Assist in the design, coding, testing, implementation, and documentation of solution.

• Develop high level program specifications.

• Ensure that expected application performance levels are achieved.

• Identify and facilitate interfaces, service levels, standards, and configurations.

• Analyze, define, and document design for data, workflow, logical processes, and operating system environment, interfaces with other systems, internal and external.

• Identify opportunities for improvement and recommend technical solutions.

Qualifications

Equivalent combination of education and experience is considered.

• Associates or Bachelor's Degree in related field preferred.

• In lieu of a degree, combination of education and a minimum of six (6) years of related work experience required.

• Strong written and verbal communication skills.

• Strong interpersonal skills and ability to collaborate with team members.

• Effective time management, independent problem solving and multi-tasking skills.

• Must be able to present system designs for user approval at formal reviews.

• Strong problem solving and analytic skills.

• 6+ years of experience as HOGAN developer.

• Technical expertise in the development, coding, testing, and debugging of software.

• Solid knowledge and expertise in applications, focused on application development.

• Experience with HOGAN application systems using COBOL, CICs, VSAM, JCL and Eazytrieve.

• Strong communications skills to effectively communicate at different levels of management.

• Excellent written and oral communication skills.

• Excellent organizational and coordination skills.

• Ability to work both independently and with a team

Supervisory Responsibility

This position will not supervise employees.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-IR1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Crisis Manager Business Resiliency at one of the following locations: McLean, Virginia; Omaha, Nebraska; or San Antonio, Texas. The purpose of this position is to support regulatory compliance and administrative Business Resiliency. The incumbent will assist with various internal programs such as Business Continuity Management (BCM), Disaster Recovery, Enterprise Incident Management, and Third-Party Risk Management. Key functions for this role include Integrated Program Plans, Program Exercises, Enterprise Crisis and Incident Management Program including enterprise resiliency training and incident response.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Influence the second line of defense to align the organization's resiliency, risk appetite, and support PenFed Business units and Credit Union Service Organization CUSOs.

• Support and backup the leaders of Enterprise Business Resiliency.

• Monitor business continuity, pandemic, crisis communication program templates and playbooks, reports, Key Risk Indicators (KRI), Key Performance Indicators (KPI), training materials, and other supporting documentation.

• Implement technology and business recovery exercises.

• Facilitate and monitor simple to complex enterprise-wide exercises and track risks, enterprise program gaps, and recommended/proposed solutions.

• Monitor and support Enterprise Incident Management (EIM) program and the supporting education, processes, training, exercises, reports, and documentation for the Threat Assessment Team (TAT), Disaster Recovery Team (DRT), and regulatory bodies.

• Facilitate Business Resiliency Plans, Enterprise Incident Management Plan (EIMP), playbooks, Crisis Management Communication Plan, Pandemic Plan, and PenFed member disaster recovery plan remains relevant.

• Manage EIM processes through leadership during all incidents, including daily on-call support, leading Threat Assessment Team/Disaster Response Team and ever bridge calls, documenting and distributing meeting minutes, remaining on-call during incidents to provide monitoring and support, and coordinating the distribution of resources, supplies, and other necessary items.

• Support preparation of requested third-party vendor audits, internal audit, regulatory examiner materials, and lead with auditors and examiners.

• Maintain BCM and enterprise incident management program tools.

This role is responsible for ensuring business resiliency.

Qualifications

An equivalent combination of education and experience is considered.

• Bachelor's degree, preferably in business management or operations management.

• Minimum of eight (8) years' experience in the fields of Business Resiliency Management, Crisis and Incident Management, Disaster Recovery.

• Minimum of three to five (3-5) years' experience with infrastructure technology.

• Minimum of three to five (3-5) years' experience in managing corporate crisis management programs.

• Strong written and verbal communication skills.

• Proven ability to work in a fast-paced and decentralized environment.

• Proven ability to balance multiple priorities, adapt to constantly changing business environment, work independently, drive projects to completion, and meet deadlines in a fast-paced environment.

• Demonstrate abilities in problem-solving and analysis identifies issues, analyze information to assess root cause and relationships, risks, and potential risk responses. Proven ability to synthesize complex data into concise recommendations and reports to senior management.

Supervisory Responsibility

• This position will not supervise staff.

Licenses and Certifications

• Certification in CBCP or similar resiliency field.

• PMP certification encouraged.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required. This position is an on-call role with support during evenings, weekends and holidays will be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-LL1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hirng a Finance Transformation Analyst at our McLean, Virginia location. The primary purpose of this role is to provide a strong finance and technology mindset, with the ability to identify gaps, recommend process change, develop system requirements, and redesign finance processes. The role will function as an Analyst, partnering with Finance leadership and other business partners, to ensure business areas are processing activities in an optimal manner, identify opportunities for simplification, eliminate duplication of effort, and assess appropriate balance of risk and control. In addition, this position will establish operational objectives and work plans as well as apply knowledge of many disciplines including, business process analysis, performance benchmarking, change management, risk management/control and rationalization techniques all driving towards credit union improvement and delivery of the member experience.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Support the execution of the Finance Transformation program roadmap consisting of cross-functional activities and projects, and drive execution milestone deliverables with the ability build relationships and connectivity.

• Under direction of Manager, Finance Transformation, support the execution of projects to optimize all elements of the finance organization including but not limited to: Business Process Modernization, Shared Services Implementation, Business Case Development, Finance Automation, Internal Control Development, Finance Technology Selection, Implementation & Deployment

• Proactively engage and collaborate with functional leaders, process owners, system users, and business leadership across the company to ensure that assessment, requirements-gathering, design, and implementation activities are developed, implemented, and validated with stakeholder input.

• Adhere to project plans, track action items, issues, and risks including follow up on items with appropriate parties to ensure their resolution and/or escalate issues in a timely fashion

• Provide expert knowledge to change consultants and support the change management elements of the finance transformation to ensure that the changes are sustainable throughout the organization.

• Identify opportunities to apply process automation as well as advanced technology and data management technologies.

• Support the development of Finance/Accounting metrics associated with core projects to support management, financial and regulatory reporting.

• Support the development of documentation, procedures, and applicable training materials for new departmental processes.

• Prepare presentations and memos for stakeholders and team members.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Business Administration, Accounting or Finance with a senior level of competency.

• Minimum of two (2) years of relevant professional experience in consulting, financial services, banking, or credit unions.

• Minimum of one (1) years' experience implementing finance applications, loan applications and/or ERP systems.

• Demonstrated data analysis skills and the ability to understand the business processes and data.

• Excellent interpersonal, oral, and written communication and organizational skills required with ability to work with all management levels.

• Knowledge of project management methodology, processes, tools, scope management, financial tracking, scheduling, and resource management. Ability to support multiple projects simultaneously and implement changes in project direction.

• Advanced experience in Microsoft Word and Microsoft Office Excel. Experience in or strong willingness to learn Tableau is a plus.

• Experience in the development of deliverables and reports and ability to condense highly technical subject matter into clear and effective communications.

• High degree of initiative and personal ownership

Supervisory Responsibility

This position will not directly supervise employees.

Licenses and Certifications

There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring an Asset Analyst III, IT Services (Remote) at our Tysons, Virginia location. The primary purpose of this position is to deliver Asset Management and Controls as an operational program in IT Services. The incumbent will be involved in various activities pertaining to asset reconciliation audits, automation enhancements, physical asset verification, asset custodianship, process documentation, and process integration activities.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Manage Its asset portfolio with respect to risk, governance, compliance, and performance objectives.

• Drive the development of PenFed's asset management policies. Create and support the integration of new procedures across the organization.

• Act as an advocate for asset management, able to promote best practices, explain benefits, and maintain accountability.

• Investigate and resolve discrepancies to maintain integrity of asset data; manage preparation and distribution of pre-defined and ad-hoc reports.

• Perform monthly reconciliation of IT hardware assets, report findings to asset owners and assist in resolving discrepancies.

• Conduct monthly and quarterly asset review meetings with Asset Owners and Sr. Leadership.

• Assist with the planning, approval, and execution of equipment disposals; ensuring the company's policy of asset disposal is strictly adhered to.

• Provide support for PenFed's asset management applications and recommend software that has the potential to be harvested or replaced with lower cost alternatives.

• Develop automation strategies designed to enhancing lifecycle management, reporting and transparency of PenFed's hardware and software assets.

• Create detailed road maps to guide developers from conception to final implementation.

• Collaborate with all IT groups, Security and Procurement end-users regarding the use of the asset management system in maintaining their assets.

• Assist with maintaining PenFed's compliance with all applicable federal, state, and local laws, regulations, and ordinances by abiding by PenFed compliance program and all policies, procedures, rules, and regulations.

*This role is responsible for ensuring business continuity. *

Qualifications

Equivalent combination of education and experience is considered.

• In lieu of a degree, combination of education and a minimum of twelve (12) years of related work experience is required that provides the necessary skills and knowledge to perform all the essential job functions

• Strong written and verbal communication skills - ability to communicate effectively with all levels of audience

• Strong interpersonal skills and ability to collaborate with team members

• Effective time management, independent problem solving and multi-tasking skills

Supervisory Responsibility

• This role will not supervise staff

Licenses and Certifications

• Possession of an IAITAM Certification, such as CHAMP, CSAM, and CITAM is a plus, but not required

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. *

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-CM2

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a User, Interface User Experience Designer (Remote) at our Tysons, Virginia location. The primary purpose of this position is responsible for providing wireframes, workflows, UI designs, interaction designs for our web and mobile properties. Translate user insights, business requirements, and platform vision into executable designs and interaction recommendation. Will have a high-level understanding of html, CSS, and JavaScript libraries. Participate as a member of a delivery team of UI developers, platform managers, backend developers, designers, and QA engineers during the design, implementation, integration, testing, and successful delivery of our experiences.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Work with the UX Manager on UX strategy, enterprise-level initiatives, and team recruitment activities (i.e., portfolio reviews and interview facilitation)

• Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks

• Create, share, and revise wireframes based on user, business, or regulatory requirements

• Annotate designs and build development requirements based on your UI designs

• Collaborate with platform managers and engineer to define and implement innovative solutions for the product direction, visuals, and experience

• Review/Write mark-up for web deployment of your designs (CSS, html5, JavaScript)

• Create wireframes, storyboards, user flows, and site maps to effectively communicate interaction and design ideas

• Create and maintain design systems and manage UI consistency across the organization

• Present and explain key milestone deliverables to peers and executive level stakeholders

• Participate in user research and evaluate user feedback

• Establish and promote User Interface guidelines, best practices, and standards

• Must be able to work multiple projects concurrently and shift priorities as required to meet business requirements and deadlines.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's degree required

• 1-5 years of UI experience

• Demonstrable UI design skills with a strong portfolio (wireframe, interaction design, annotation)

• 1-5 years' experience in creating wireframes, interface design, and annotated interaction recommendations

• Proficiency in Photoshop, Illustrator, or other visual design and wire-framing tools

• Knowledge of HTML, CSS, and JavaScript libraries

• Excellent visual design skills with sensitivity to user-system interaction

• Ability to present your designs and sell your solutions to various stakeholders.

• Ability to solve problems creatively and effectively

• Up to date with the latest UI trends, techniques, and technologies

• Experience working in an Agile/Scrum development process

• Highly proficient in MS Word Suite

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. *

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

Penfed is hiring a Remote Mortgage Loan Office in Pensacola, Florida. The primary purpose of this job is to respond to mortgage inquiries and referrals that are generated from both their own contacts and from other PenFed's business channels. The Agent MLO will conduct interviews with prospective borrowers in order to analyze financial and credit data, determine member-financing objectives, advice members of product and pricing policies and guidelines, and gather any additional required information.

*This position is available remotely within 25 miles of job location *

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Proactively solicits new residential mortgage business and sells PenFed mortgage products to meet established loan quality and production goals.

• Promote sales and continually identifies, develops and maintains a quality network of realtor and member business relationships. Increase mortgage business by marketing, promoting and recommending loan products and services with use of sales techniques to promote and close transactions.

• Represent PenFed in the market place, research competitor and other external marketplace best practices. Maintain awareness of competitive strategies and knowledge of product offerings as a means to improving sales penetration and fulfilling the needs of actual and potential members.

• Develop and maintain knowledge of Conventional, VA and FHA lending policies and procedures.

• Provide sound mortgage advice to members regarding the advantages and disadvantages of different loan products and pricing policies and guidelines.

• Ensure exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and state compliance policies and adhering to Home Mortgage Disclosure Act (HDMA) guidelines.

• Learn and utilize assigned programs and technology to maintain regulatory loan documentation requirements. Ensure all conditions and closing dates are met.

• Initiate and maintain contact with realtors and members throughout the processing period. Ensure that all related parties are kept informed of loan status, conveying the appropriate level of urgency and professionalism so that all expectations are exceeded.

• Identify any issues, which may affect ability to meet previously established conditions and dates in a timely manner.

Qualifications

Equivalent combination of education and experience is considered.

• High School Diploma or equivalent.

• Minimum of four (4) year of college degree preferred.

• Minimum of two (2) years of residential mortgage lending experience with a focus on generating self-sourced business is preferred.

• Demonstrated understanding of mortgage processing, underwriting and closing procedures.

• Knowledge of Conventional, FHA and or VA lending guidelines.

• Understanding of Federal Regulations governing Real Estate Lending.

Supervisory Responsibility

This position will not directly supervise employees

Licenses and Certifications

There are no additional licenses and/or certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-MA1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Financial Center Manager at our Pope Base Branch in North Carolina. The primary purpose of this job is to manage a Financial Center team of

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Manage and oversee daily operations of the Financial Center which includes but not limited to performance management, goal achievement, and teammate development.

• Collaborate effectively to achieve results; building and nurturing strong relationships along the way.

• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.

• Is confident in identifying solutions for members based on their needs and can resolve problems independently or bring in others as needed.

• Communicates effectively and confidently and is comfortable engaging all members.

• Ability to learn and adapt to new information and technology platforms.

• Apply strong critical thinking and problem-solving skills to meet member's needs.

• Follow established processes and guidelines in daily activities to do what is right for members and the credit union, adhering to all applicable laws and regulations.

• Efficiently manages time and capacity with the ability to manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.

• Interpret performance and operational results, find opportunities to drive success and hold others accountable to results.

• Maintain a high level of knowledge regarding PenFed products and services, to include policy/procedures and resources; assists team with complex member needs, to include explanation of loan decisions, and working with other departments to resolve issues.

• Actively networks within fields of membership to include local community, military installations, and affiliated partners to grow brand awareness.

• Provide support to other Financial Centers to include working weekends and/or extended hours as required to operate the business.Assist with any internal, external, or Marketing initiatives that support the enhancement of our business.

This role is responsible for ensuring business continuity.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree is required.

• Minimum of four (4) years' related work experience in a management capacity in a financial institution required.

• Minimum of two (2) years of demonstrated experience building, leading, managing and coaching a team.

• Experience in financial services and knowledge of financial services industry, products and solutions.

• Experience in mortgage, retail or hospitality.

• Experience working in an environment with individual and team goals where goals were routinely met or exceeded.

• Bilingual, preferred

Supervisory Responsibility

This position will directly supervise employees.

Licenses and Certifications

There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-KG1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Join one of the nation's fastest-growing mortgage teams. At Penfed, our people are our greatest advantage. As we grow rapidly, we want to hire the industry's leading talent. If you are up for the challenge, you belong here.

PenFed is hiring an Agent Mortgage Loan Officer (Remote) at our Clarksville, Tennessee location. The primary purpose of this job is to respond to mortgage inquiries and referrals that are generated from both their own contacts and from other PenFed's business channels. The Agent MLO will conduct interviews with prospective borrowers in order to analyze financial and credit data, determine member-financing objectives, advice members of product and pricing policies and guidelines, and gather any additional required information.

*This position is remote and candidate must be located within a 25 mile radius of Clarksville, TN.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Proactively solicits new residential mortgage business and sells PenFed mortgage products to meet established loan quality and production goals.

• Promote sales and continually identifies, develops and maintains a quality network of realtor and member business relationships. Increase mortgage business by marketing, promoting and recommending loan products and services with use of sales techniques to promote and close transactions.

• Represent PenFed in the market place, research competitor and other external marketplace best practices. Maintain awareness of competitive strategies and knowledge of product offerings as a means to improving sales penetration and fulfilling the needs of actual and potential members.

• Develop and maintain knowledge of Conventional, VA and FHA lending policies and procedures.

• Provide sound mortgage advice to members regarding the advantages and disadvantages of different loan products and pricing policies and guidelines.

• Ensure exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and state compliance policies and adhering to Home Mortgage Disclosure Act (HDMA) guidelines.

• Learn and utilize assigned programs and technology to maintain regulatory loan documentation requirements. Ensure all conditions and closing dates are met.

• Initiate and maintain contact with realtors and members throughout the processing period. Ensure that all related parties are kept informed of loan status, conveying the appropriate level of urgency and professionalism so that all expectations are exceeded.

• Identify any issues, which may affect ability to meet previously established conditions and dates in a timely manner.

Qualifications

Equivalent combination of education and experience is considered.

• High School Diploma or equivalent.

• Minimum of four (4) year of college degree preferred.

• Minimum of two (2) years of residential mortgage lending experience with a focus on generating self-sourced business is preferred.

• Demonstrated understanding of mortgage processing, underwriting and closing procedures.

• Knowledge of Conventional, FHA and or VA lending guidelines.

• Understanding of Federal Regulations governing Real Estate Lending.

Licenses and Certifications

• There are no additional licenses and/or certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-AC1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Join one of the nation's fastest-growing mortgage teams. At Penfed, our people are our greatest advantage. As we grow rapidly, we want to hire the industry's leading talent. If you are up for the challenge, you belong here.

PenFed is hiring an Agent Mortgage Loan Officer (Remote) at our Miramar Branch in San Diego, California. The primary purpose of this job is to respond to mortgage inquiries and referrals that are generated from both their own contacts and from other PenFed's business channels. The Agent MLO will conduct interviews with prospective borrowers in order to analyze financial and credit data, determine member-financing objectives, advice members of product and pricing policies and guidelines, and gather any additional required information.

This position is remote and must be within a 25 mile radius San Diego, California

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Proactively solicits new residential mortgage business and sells PenFed mortgage products to meet established loan quality and production goals.

• Promote sales and continually identifies, develops and maintains a quality network of realtor and member business relationships. Increase mortgage business by marketing, promoting and recommending loan products and services with use of sales techniques to promote and close transactions.

• Represent PenFed in the market place, research competitor and other external marketplace best practices. Maintain awareness of competitive strategies and knowledge of product offerings as a means to improving sales penetration and fulfilling the needs of actual and potential members.

• Develop and maintain knowledge of Conventional, VA and FHA lending policies and procedures.

• Provide sound mortgage advice to members regarding the advantages and disadvantages of different loan products and pricing policies and guidelines.

• Ensure exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and state compliance policies and adhering to Home Mortgage Disclosure Act (HDMA) guidelines.

• Learn and utilize assigned programs and technology to maintain regulatory loan documentation requirements. Ensure all conditions and closing dates are met.

• Initiate and maintain contact with realtors and members throughout the processing period. Ensure that all related parties are kept informed of loan status, conveying the appropriate level of urgency and professionalism so that all expectations are exceeded.

• Identify any issues, which may affect ability to meet previously established conditions and dates in a timely manner.

Qualifications

Equivalent combination of education and experience is considered.

• High School Diploma or equivalent.

• Minimum of four (4) year of college degree preferred.

• Minimum of two (2) years of residential mortgage lending experience with a focus on generating self-sourced business is preferred.

• Demonstrated understanding of mortgage processing, underwriting and closing procedures.

• Knowledge of Conventional, FHA and or VA lending guidelines.

• Understanding of Federal Regulations governing Real Estate Lending.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-AC1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring an Area Sales Manager (Remote) in our Austin, Texas, San Antonio, Texas, Dallas, Texas, Frisco, Texas, or Wichita, Kansas locations. The Area Sales Manager will work closely with the Divisional Sales Managers and Executive leadership to execute on the strategic plan for their specific area and the division as a whole. The primary purpose of this job is to lead and develop Agent Mortgage Loan Officers, recruit new talent to join their team and manage daily sales activities to ensure Key Performance Indicators (KPI's) are being met on a monthly basis. This role will also work closely with affiliated businesses to form relationships and support members.

*This position is available remotely within 25 miles of job location *

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Monitor the daily/monthly production of new mortgage business in the division.

• Follow up with Divisional Sales Manager to make sure all files are compliant. Communicate approvals to members.

• Ensure the BHHS/PFR realty offices agents are receiving excellent service and feedback on all pending files.

• Manage QC findings on Agent MLO processed loans to include making corrections as needed and attending monthly meetings to review results.

• Field incoming member concerns and ensure issues are resolved and members are satisfied.

• Remain current on all mortgage department policies updating staff of any changes or new business so that they remain informed.

• Conduct weekly meetings with the BHHS group review quality service and to discuss any issues that may have occurred during the week, seeking resolutions.

• Meet with Divisional managers and MLO sales teams on a weekly basis to keep communication open and consistent.

• Ensure all new business is assigned to an MLO and followed up. Monitor speed to interact with members, sales activities and progress of leads.

• Review daily pipelines to ensure ACL/PQ are compliant and in line with departmental expectation.

• Assist MLO's with mortgage questions and file scenarios.

• Assist in recruiting, training and continuing professional development of the mortgage loan officers.

This role is responsible for ensuring business continuity.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in Management, Marketing or a related field is required.

• Minimum of five (7) years' of experience in Mortgage Sales/Operations is required.

• Demonstrated sales/business development experience and success.

• Strong financial services product knowledge.

• Proficiency with personal computers as well as pertinent software packages.

• Excellent verbal and written communication skills.

• Self-motivated, well-organized individual.

• Strong interpersonal skills to build and maintain business collaborate relationships within and outside organization.

• Ability to function professionally at many different levels.

Supervisory Responsibility

• This position will supervise employees.

Licenses and Certifications

• There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-AC1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a Communications and Digital Marketing Specialist in Southlake Texas. The primary purpose of this position is to craft company communications (internal and external) and manage the digital channels and platforms (social media, websites, e-communications) for Berkshire Hathaway HomeServices PenFed Realty Texas, as well as assist with the operations, processes, and infrastructure of the PenFed Realty Texas Marketing Department. This includes the strategy, design, and creation of lead generating digital marketing content, as well as copywriting, assisting in graphic design, managing the department's tools, day-to-day strategic marketing support to our company and our customers (Real Estate Agents), and other projects and programs as assigned.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

Communications

• Collaborate with other teams to identify the public voice of the brand.

• Create style guides and brand voice outlines for all public relations, marketing, advertising, and other vital departments.

• Consult with executive management to develop effective communication procedures and policies for various situations or crises.

• Perform communications research and monitor the progress of various communications strategies.

• Develop and implement an annual digital marketing and communications strategy.

• Write all company communications (consumer, client, internal facing).

• Determine what content and message will reach customers.

• Develop projects to create content.

• Implement email marketing campaigns.

• Oversee the management of the master editorial and content calendar for all communications, social media, and digital properties.

Social and Digital Media

• Monitor/manage Company Social Media Channels & Intranet.

• Collaborate with Executive Leadership alongside the marketing team to create and implement unique and effective social media advertising, Google AdWords, and digital display ad platforms for consumer brand awareness, recruiting and lead generation.

• Build and manage programs and campaigns in support of marketing objectives and other business initiatives, including print, email, social media, and digital advertising campaigns.

• Craft, create, and publish relevant, original, high-quality lead generating content for company and clients across social platforms.

• Regularly measure, analyze, and report on the performance and effectiveness of the company's campaigns, activities, and digital assets, including websites, social media, search, email, print, events, and others - use these findings to improve future performance.

• Maintain accurate contact lists (adding/deleting/tagging contacts) for use in email, social media and other digital platforms and campaigns.

• Collaborate with other key stakeholders to ensure digital marketing strategy and implementation is executed along all proper channels; plan for future changes and optimization.

Other

• Collaborate with the Director of Marketing to define and implement innovative solutions for the company direction, visuals, and user experience, and produce a variety of effective high quality visual media projects.

• Provide daily concierge-level customer service to our clients (Real Estate Agents) helping them identify their marketing needs, craft strategic marketing plans, and helping them successfully execute by coaching and connecting them to our tools and resources.

• Develop an understanding and promote the value and application of our resources, tools, and programs to our customers, both generally and in response to their specific marketing needs.

• Assist, troubleshoot and strategize with customers via phone, Help Desk, & email.

• Create unique digital designs and graphics to be utilized by Agents and the Company.

• Assist in the design of other marketing projects - including, but not limited to brochures, flyers, newsletters, signage, print advertisements, white papers, publications, infographics, presentations, and promotional products.

• Prepare marketing and recruiting strategies alongside other employees and senior company leadership.

• Work with marketing peers and leadership to establish consistent content themes and messaging throughout departments.

• Brainstorm new and creative growth strategies.

• Review others' work to ensure high quality.

• Other duties as assigned.

Qualifications

Equivalent combination of education and experience is considered.

• Exceptional written and oral communication skills; copy-editing/social media copywriting

• A minimum of three (3) years' experience in a digital marketing or advertising position

• In-depth knowledge of best writing and messaging practices for business correspondence, public relations, advertising, marketing and sales copy and social media

• Highly creative with excellent analytical and problem-solving abilities

• Expertise in Microsoft Office Suite - Word, PowerPoint, & Excel

• Proficiency in design software/tools (e.g., Canva or Adobe Creative Suite)

• In-depth knowledge of various social media platforms, best practices, and website analytics

• Preferred experience in development and execution of Google ad campaigns

• Skilled communicator with great interpersonal skills, building and managing relationships

• Ability to effectively engage with team members of all levels and across departments

• Up to date with the latest trends and best practices in digital marketing, social media, online marketing, lead generation and measurement

• Great project management skills, including time management, goal setting, multitasking and prioritization

• Forward-thinking and team-oriented with the ability to educate and train others in use of technology

• Extensive experience in taking solutions from idea to implementation

• Ability to work independently and thrive in a fast-paced, fluid environment, meeting tight deadlines and high expectations

• Familiarity with real estate and its terminology is a plus

Supervisory Responsibility

• This position will not directly supervise employees.

Licenses and Certifications

• There are no additional licenses or certifications required for this position.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. *

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Hogan Engineer II (Remote) at one of the following locations: Tysons, Virginia; San Antonio, Texas or Omaha, Nebraska. The primary purpose of this job is to guide other application developers and leads in the creation of large or complex applications that facilitate the achievement of business outcomes by process and technology.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Implement systems in a phased approach of requirements analysis, system design review, build, integration, and testing.

• Lead the development of product/project requirements and success criteria as part of the team.

• Provide escalation support to troubleshoot, maintain systems and resolve issues and outages.

• Develop and maintain proper documentation including configuration specifics and procedures, for implementation and ongoing operation/maintenance of solutions.

• Perform routine operational tasks, verifying the confidentiality, integrity and availability of all hardware, resources, systems, and key processes.

• Review system and application logs, and verify completion of scheduled jobs.

• Serve as a key team member using existing technical knowledge and have the skills to perform projects independently.

• Interact with senior engineers, management, vendors and other stakeholders to identify areas of improvement for operational efficiency.

• Accountable for delivering all assigned tasks and projects.

• Participate in the planning and design of an enterprise Business Continuity Plan and Disaster Recovery Plan.

• Comply with Security, Incident Management and Change Management procedures and reporting practices.

• Maintain up-to-date detailed knowledge of the IT industry as it relates to the technologies and processes in your domain.

• Develop and maintain secure configuration and operations of in-place systems according to industry best practices.

• Participate in design discussions and ensure that designs are aligned with the PenFed Secure By Design philosophy, the PenFed architecture, and also the current roadmap.

• Remain an active learner in technologies related to your domain and relevant organizational knowledge.

• Assists junior and subordinate staff in order to develop staff capabilities.

• Participates in on-call 24X7 support as needed in the event of system outage or failure.

Area specific Responsibilities

• Assist in the technical development of highly complex, cross-functional, multi-platform, application systems.

• Define and document the designs for applications and enhancements.

• Create, review, and coordinate execution of unit test plans for multiple projects.

• Identify opportunities to improve testing process.

• Assist in the design, coding, testing, implementation, and documentation of solution.

• Develop high level program specifications.

• Ensure that expected application performance levels are achieved.

• Identify and facilitate interfaces, service levels, standards, and configurations.

• Analyze, define, and document design for data, workflow, logical processes, and operating system environment, interfaces with other systems, internal and external.

• Identify opportunities for improvement and recommend technical solutions.

Qualifications

Equivalent combination of education and experience is considered.

• Associates or Bachelor's Degree in related field preferred.

• In lieu of a degree, combination of education and a minimum of six (6) years of related work experience required.

• Strong written and verbal communication skills.

• Strong interpersonal skills and ability to collaborate with team members.

• Effective time management, independent problem solving and multi-tasking skills.

• Must be able to present system designs for user approval at formal reviews.

• Strong problem solving and analytic skills.

• 6+ years of experience as HOGAN developer.

• Technical expertise in the development, coding, testing, and debugging of software.

• Solid knowledge and expertise in applications, focused on application development.

• Experience with HOGAN application systems using COBOL, CICs, VSAM, JCL and Eazytrieve.

• Strong communications skills to effectively communicate at different levels of management.

• Excellent written and oral communication skills.

• Excellent organizational and coordination skills.

• Ability to work both independently and with a team

Supervisory Responsibility

This position will not supervise employees.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call is required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-IR1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Loyalty & Rewards Manager, Card Services at our Tysons, Virginia location. The primary purpose of this position is to lead product strategy and delivery for the credit card Rewards platform maximizing the engagement and redemption opportunities while focusing on better customer experiences, faster delivery and maximizing digital delivery solutions. Partner with third-party Rewards vendor, marketing, and other internal and external stakeholders to drive the creativity and innovation of initiatives, enhancements, and messaging to ensure credit card product goals are achieved. Work closely with cross-functional teams to execute plans and heighten awareness to increase rewards redemptions and member engagement.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Drive Rewards product growth and ideation with third-party vendor(s) and cross-functional teams (product, marketing, tech, ops, legal, compliance) to advance Rewards' strategic and competitive position in offering best-in-class rewards offerings and redemption experiences.

• Develop and maintain engagement and redemption KPI metrics to identify and prioritize opportunities for ongoing program growth via functionality enhancement and product marketing.

• Maintain a good grasp on earn versus burn benchmark and competitive industry trends, recommending program adjustments, as needed.

• Manage the day-to-day vendor(s) management relationship with the rewards provider(s)

• Oversee all projects with third-party vendor(s) and internal partners to ensure program launches/enhancements/management run smoothly.

• Manage rewards product and process roadmaps, considering business, vendor, and customer needs.

• Acts as a skilled project manager with a thorough understanding of timelines, milestone, tasks, and delivery dates for multiple, concurrently running projects.

• Identify, prioritize, and launch innovative products and enhancements in partnership with third-party vendor(s) and internal cross-functional teams.

• Lead cardmember and industry research and become an expert on customer preferences related to rewards redemptions and catalogue options, while lowering the operational cost per point.

• Lead meetings, presentations, taskforces, and marketing communications for product initiatives and assigned projects.

• Takes calculated risks; not afraid explore new ideas and seek out alternative solutions. Demonstrate ability to produce creative ideas and elicit them from others.

• Analyze and report on campaign effectiveness to optimize creative/channel mix.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's degree in Business, Marketing, Analytics, or related field.

• Minimum of five (5) years' experience in consumer banking, required.

• Minimum of two (2) years' experience in Loyalty, Credit Card Rewards, required.

• Minimum of one (1) year experience with consumer Credit Cards preferred.

• Expertise in Rewards strategy and project management principles and practices.

• Demonstrated strategic analysis skills with an ability to understand business drivers.

• Strong writer who can build presentations. Strong leadership skills, with ability to lead meetings and present to senior level management and ability to conduct research, and report accurately on findings.

• Excellent communications, conflict management, and negotiation skills.

• Must possess a strong work ethic and be an enthusiastic team player who brings in new ideas constantly and has a good grasp of market trends.

• Self-starter with the ability to work collaboratively, prioritize, and meet deadlines.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. *

Travel

Ability to travel to industry events and/or various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-TO1

Job Detail

• Company:
  PenFed Credit Union

Job Description

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members -do better.- Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Senior Manager, Service by Other Relations Consumer Banking at our Tysons, Virginia location. The primary purpose of the Senior Manager, SBO Partner Relations position is to manage and monitor consumer loan portfolios, measure business results and lead teams with effective management skills. This position requires a corporate professional who has entrepreneurial skills and looks to the future with optimism to accomplish business goals. Success in this role requires collaboration, communication, leadership, and vision.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

Product and Program Management:

• A thorough understanding of capital markets, partner activities, industry dynamics, and consumer finance trends.

• Deep knowledge and thorough understanding of consumer loan portfolios and key monitoring metrics.

• Responsible for monitoring serviced by other loan portfolios.

• Demonstrate consistent and clear communication between internal and external parties.

• Analyze and present financial trends, partner and competitor behaviors, partner issues, and other potential impacts to the business.

• Work with internal teams including but not limited to pricing and strategy, compliance, legal, audit, accounting, and credit risk.

• Must be able to perform in a fast paced, high-pressure environment and able to deliver on tight deadlines.

• Works on required changes and approvals for partner policies, programs, and procedures.

• Identify areas of improvement with existing programs and partners to grow originations and capture additional market share.

• Define all relevant partner relations information/profiles.

• Develop standardized reporting suite for loan portfolio performance monitoring, such as origination stats, delinquency loss and recovery rates, prepayment rates and relative trends based on actual and future looking assumptions.

• Familiar with financial modeling techniques and valuation models used by portfolio managers.

Regulatory:

• Audit loan portfolios from specific partners to ensure policy guidelines are followed.

• Address and resolves any issues with existing origination partners, such as, funding, loan quality, production, repurchases, and outstanding lien filings with applicable partners.

• Maintains a sound understanding of Credit Union's and partners lending programs, policies, and procedures. Ensure that related programs, policies, and procedures conform to regulatory agencies and Federal and State regulations, standards, and guidelines, pertaining but not limited to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, Reg B, Reg Z, Service Members Civil Relief, and FCRA/FACTA. Required to attend initial and ongoing annual Bank Secrecy Act.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in a related field is required, Master's Degree in a related field is preferred.

• Minimum of ten (10) years of work experience with Loan Portfolio Management, Consumer Banking, Auto, or Unsecured Lending is required.

• Minimum of 2 (two) years of direct management experience.

• Proven success in managing pricing, policy, and credit programs.

Supervisory Responsibility

• This position will supervise employees.

Licenses and Certifications

• There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. *

Travel

Ability to travel to various internal / external worksites and be on-call will be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-TO1

Job Detail

• Company:
  PenFed Credit Union