Company Detail

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

As a dedicated Strategic Innovation Advisor Senior, you will work on the New Business Venture and Innovation team supporting Property & Casualty insurance products researching and implementing Generative AI solutions.

Supports USAA's strategic objectives by researching and testing innovations related to strategically defined CoSA focus areas. Accountable for resolving feasibility and viability of innovation concepts to include early-stage research, ideation, design, incubation, prototyping, piloting, developing a case and/or partnering with CoSA leadership for innovation efforts.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Provides team support for the alignment of innovation efforts to appropriate focus areas.

• Assists team members with technical training and professional development opportunities to increase their knowledge of the innovation process, business case development, and strengthen their ability to effectively lead projects of various scales.

• Identifies strategic business opportunities and exercises a disciplined thought process to evaluate the problem statement and possible solutions. Delivers a work product which is a qualified concept with a formal recommendation to Strategy partners to pursue or not pursue.

• Figures out and launches the incubation approach through experiments to test assumed business value for new opportunities (technology, channel, etc.), which includes coordination with internal business partners and securing funding.

• Assesses feasibility and viability by evaluating whether the concept is technically and legally possible, and within realm of affordability.

• Tests for market need and interest.

• May lead multiple innovation programs or processes while mentoring.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in a business and/or staff function such as property and casualty, banking, or financial services that includes 3 years of experience leading and launching innovative solutions, leading wide-ranging, diverse and matrixed functional roles, handling IT backlogs and releases, and/or driving effective solutions against a problem set.

• Demonstrated problem solving abilities, experience with human centered design practices, agile, or a lean start-up project approach

• Detail oriented with a strong ability to lead and complete multiple competing projects within multiple lines of business.

• Demonstrated ability to influence partners from senior levels of management and on a Line of Business Basis.

• Knowledge of project-based methodologies such as Agile, Lean Start Up, Scrum, Portfolio Management, and tools such as Jira, Asana, Tableau, Salesforce, Rally, and Clarity.

• Ability to effectively connect cross-functionally throughout the organization.

• Sophisticated level of discernment in the areas of business operations, industry practices and emerging trends.

What sets you apart:

• Experience implementing Generative AI solutions

• Experience in Property & Casualty insurance

• Ability to story tell and give executive level presentations

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 89,990.00 - $ 172,000.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

As a dedicated Strategic Innovation Advisor Senior, you will work on the New Business Venture and Innovation team supporting Property & Casualty insurance products researching and implementing Generative AI solutions.

Supports USAA's strategic objectives by researching and testing innovations related to strategically defined CoSA focus areas. Accountable for resolving feasibility and viability of innovation concepts to include early-stage research, ideation, design, incubation, prototyping, piloting, developing a case and/or partnering with CoSA leadership for innovation efforts.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Provides team support for the alignment of innovation efforts to appropriate focus areas.

• Assists team members with technical training and professional development opportunities to increase their knowledge of the innovation process, business case development, and strengthen their ability to effectively lead projects of various scales.

• Identifies strategic business opportunities and exercises a disciplined thought process to evaluate the problem statement and possible solutions. Delivers a work product which is a qualified concept with a formal recommendation to Strategy partners to pursue or not pursue.

• Figures out and launches the incubation approach through experiments to test assumed business value for new opportunities (technology, channel, etc.), which includes coordination with internal business partners and securing funding.

• Assesses feasibility and viability by evaluating whether the concept is technically and legally possible, and within realm of affordability.

• Tests for market need and interest.

• May lead multiple innovation programs or processes while mentoring.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in a business and/or staff function such as property and casualty, banking, or financial services that includes 3 years of experience leading and launching innovative solutions, leading wide-ranging, diverse and matrixed functional roles, handling IT backlogs and releases, and/or driving effective solutions against a problem set.

• Demonstrated problem solving abilities, experience with human centered design practices, agile, or a lean start-up project approach

• Detail oriented with a strong ability to lead and complete multiple competing projects within multiple lines of business.

• Demonstrated ability to influence partners from senior levels of management and on a Line of Business Basis.

• Knowledge of project-based methodologies such as Agile, Lean Start Up, Scrum, Portfolio Management, and tools such as Jira, Asana, Tableau, Salesforce, Rally, and Clarity.

• Ability to effectively connect cross-functionally throughout the organization.

• Sophisticated level of discernment in the areas of business operations, industry practices and emerging trends.

What sets you apart:

• Experience implementing Generative AI solutions

• Experience in Property & Casualty insurance

• Ability to story tell and give executive level presentations

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 89,990.00 - $ 172,000.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

As a dedicated Strategic Innovation Advisor Senior, you will work on the New Business Venture and Innovation team supporting Property & Casualty insurance products researching and implementing Generative AI solutions.

Supports USAA's strategic objectives by researching and testing innovations related to strategically defined CoSA focus areas. Accountable for resolving feasibility and viability of innovation concepts to include early-stage research, ideation, design, incubation, prototyping, piloting, developing a case and/or partnering with CoSA leadership for innovation efforts.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Provides team support for the alignment of innovation efforts to appropriate focus areas.

• Assists team members with technical training and professional development opportunities to increase their knowledge of the innovation process, business case development, and strengthen their ability to effectively lead projects of various scales.

• Identifies strategic business opportunities and exercises a disciplined thought process to evaluate the problem statement and possible solutions. Delivers a work product which is a qualified concept with a formal recommendation to Strategy partners to pursue or not pursue.

• Figures out and launches the incubation approach through experiments to test assumed business value for new opportunities (technology, channel, etc.), which includes coordination with internal business partners and securing funding.

• Assesses feasibility and viability by evaluating whether the concept is technically and legally possible, and within realm of affordability.

• Tests for market need and interest.

• May lead multiple innovation programs or processes while mentoring.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in a business and/or staff function such as property and casualty, banking, or financial services that includes 3 years of experience leading and launching innovative solutions, leading wide-ranging, diverse and matrixed functional roles, handling IT backlogs and releases, and/or driving effective solutions against a problem set.

• Demonstrated problem solving abilities, experience with human centered design practices, agile, or a lean start-up project approach

• Detail oriented with a strong ability to lead and complete multiple competing projects within multiple lines of business.

• Demonstrated ability to influence partners from senior levels of management and on a Line of Business Basis.

• Knowledge of project-based methodologies such as Agile, Lean Start Up, Scrum, Portfolio Management, and tools such as Jira, Asana, Tableau, Salesforce, Rally, and Clarity.

• Ability to effectively connect cross-functionally throughout the organization.

• Sophisticated level of discernment in the areas of business operations, industry practices and emerging trends.

What sets you apart:

• Experience implementing Generative AI solutions

• Experience in Property & Casualty insurance

• Ability to story tell and give executive level presentations

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 89,990.00 - $ 172,000.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

As a dedicated Strategic Innovation Advisor Senior, you will work on the New Business Venture and Innovation team supporting Property & Casualty insurance products researching and implementing Generative AI solutions.

Supports USAA's strategic objectives by researching and testing innovations related to strategically defined CoSA focus areas. Accountable for resolving feasibility and viability of innovation concepts to include early-stage research, ideation, design, incubation, prototyping, piloting, developing a case and/or partnering with CoSA leadership for innovation efforts.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Provides team support for the alignment of innovation efforts to appropriate focus areas.

• Assists team members with technical training and professional development opportunities to increase their knowledge of the innovation process, business case development, and strengthen their ability to effectively lead projects of various scales.

• Identifies strategic business opportunities and exercises a disciplined thought process to evaluate the problem statement and possible solutions. Delivers a work product which is a qualified concept with a formal recommendation to Strategy partners to pursue or not pursue.

• Figures out and launches the incubation approach through experiments to test assumed business value for new opportunities (technology, channel, etc.), which includes coordination with internal business partners and securing funding.

• Assesses feasibility and viability by evaluating whether the concept is technically and legally possible, and within realm of affordability.

• Tests for market need and interest.

• May lead multiple innovation programs or processes while mentoring.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in a business and/or staff function such as property and casualty, banking, or financial services that includes 3 years of experience leading and launching innovative solutions, leading wide-ranging, diverse and matrixed functional roles, handling IT backlogs and releases, and/or driving effective solutions against a problem set.

• Demonstrated problem solving abilities, experience with human centered design practices, agile, or a lean start-up project approach

• Detail oriented with a strong ability to lead and complete multiple competing projects within multiple lines of business.

• Demonstrated ability to influence partners from senior levels of management and on a Line of Business Basis.

• Knowledge of project-based methodologies such as Agile, Lean Start Up, Scrum, Portfolio Management, and tools such as Jira, Asana, Tableau, Salesforce, Rally, and Clarity.

• Ability to effectively connect cross-functionally throughout the organization.

• Sophisticated level of discernment in the areas of business operations, industry practices and emerging trends.

What sets you apart:

• Experience implementing Generative AI solutions

• Experience in Property & Casualty insurance

• Ability to story tell and give executive level presentations

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 89,990.00 - $ 172,000.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

As a dedicated Strategic Innovation Advisor Senior, you will work on the New Business Venture and Innovation team supporting Property & Casualty insurance products researching and implementing Generative AI solutions.

Supports USAA's strategic objectives by researching and testing innovations related to strategically defined CoSA focus areas. Accountable for resolving feasibility and viability of innovation concepts to include early-stage research, ideation, design, incubation, prototyping, piloting, developing a case and/or partnering with CoSA leadership for innovation efforts.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Provides team support for the alignment of innovation efforts to appropriate focus areas.

• Assists team members with technical training and professional development opportunities to increase their knowledge of the innovation process, business case development, and strengthen their ability to effectively lead projects of various scales.

• Identifies strategic business opportunities and exercises a disciplined thought process to evaluate the problem statement and possible solutions. Delivers a work product which is a qualified concept with a formal recommendation to Strategy partners to pursue or not pursue.

• Figures out and launches the incubation approach through experiments to test assumed business value for new opportunities (technology, channel, etc.), which includes coordination with internal business partners and securing funding.

• Assesses feasibility and viability by evaluating whether the concept is technically and legally possible, and within realm of affordability.

• Tests for market need and interest.

• May lead multiple innovation programs or processes while mentoring.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in a business and/or staff function such as property and casualty, banking, or financial services that includes 3 years of experience leading and launching innovative solutions, leading wide-ranging, diverse and matrixed functional roles, handling IT backlogs and releases, and/or driving effective solutions against a problem set.

• Demonstrated problem solving abilities, experience with human centered design practices, agile, or a lean start-up project approach

• Detail oriented with a strong ability to lead and complete multiple competing projects within multiple lines of business.

• Demonstrated ability to influence partners from senior levels of management and on a Line of Business Basis.

• Knowledge of project-based methodologies such as Agile, Lean Start Up, Scrum, Portfolio Management, and tools such as Jira, Asana, Tableau, Salesforce, Rally, and Clarity.

• Ability to effectively connect cross-functionally throughout the organization.

• Sophisticated level of discernment in the areas of business operations, industry practices and emerging trends.

What sets you apart:

• Experience implementing Generative AI solutions

• Experience in Property & Casualty insurance

• Ability to story tell and give executive level presentations

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 89,990.00 - $ 172,000.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

As a dedicated Strategic Innovation Advisor Senior, you will work on the New Business Venture and Innovation team supporting Property & Casualty insurance products researching and implementing Generative AI solutions.

Supports USAA's strategic objectives by researching and testing innovations related to strategically defined CoSA focus areas. Accountable for resolving feasibility and viability of innovation concepts to include early-stage research, ideation, design, incubation, prototyping, piloting, developing a case and/or partnering with CoSA leadership for innovation efforts.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Provides team support for the alignment of innovation efforts to appropriate focus areas.

• Assists team members with technical training and professional development opportunities to increase their knowledge of the innovation process, business case development, and strengthen their ability to effectively lead projects of various scales.

• Identifies strategic business opportunities and exercises a disciplined thought process to evaluate the problem statement and possible solutions. Delivers a work product which is a qualified concept with a formal recommendation to Strategy partners to pursue or not pursue.

• Figures out and launches the incubation approach through experiments to test assumed business value for new opportunities (technology, channel, etc.), which includes coordination with internal business partners and securing funding.

• Assesses feasibility and viability by evaluating whether the concept is technically and legally possible, and within realm of affordability.

• Tests for market need and interest.

• May lead multiple innovation programs or processes while mentoring.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in a business and/or staff function such as property and casualty, banking, or financial services that includes 3 years of experience leading and launching innovative solutions, leading wide-ranging, diverse and matrixed functional roles, handling IT backlogs and releases, and/or driving effective solutions against a problem set.

• Demonstrated problem solving abilities, experience with human centered design practices, agile, or a lean start-up project approach

• Detail oriented with a strong ability to lead and complete multiple competing projects within multiple lines of business.

• Demonstrated ability to influence partners from senior levels of management and on a Line of Business Basis.

• Knowledge of project-based methodologies such as Agile, Lean Start Up, Scrum, Portfolio Management, and tools such as Jira, Asana, Tableau, Salesforce, Rally, and Clarity.

• Ability to effectively connect cross-functionally throughout the organization.

• Sophisticated level of discernment in the areas of business operations, industry practices and emerging trends.

What sets you apart:

• Experience implementing Generative AI solutions

• Experience in Property & Casualty insurance

• Ability to story tell and give executive level presentations

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 89,990.00 - $ 172,000.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

As a dedicated Strategic Innovation Advisor Senior, you will work on the New Business Venture and Innovation team supporting Property & Casualty insurance products researching and implementing Generative AI solutions.

Supports USAA's strategic objectives by researching and testing innovations related to strategically defined CoSA focus areas. Accountable for resolving feasibility and viability of innovation concepts to include early-stage research, ideation, design, incubation, prototyping, piloting, developing a case and/or partnering with CoSA leadership for innovation efforts.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Provides team support for the alignment of innovation efforts to appropriate focus areas.

• Assists team members with technical training and professional development opportunities to increase their knowledge of the innovation process, business case development, and strengthen their ability to effectively lead projects of various scales.

• Identifies strategic business opportunities and exercises a disciplined thought process to evaluate the problem statement and possible solutions. Delivers a work product which is a qualified concept with a formal recommendation to Strategy partners to pursue or not pursue.

• Figures out and launches the incubation approach through experiments to test assumed business value for new opportunities (technology, channel, etc.), which includes coordination with internal business partners and securing funding.

• Assesses feasibility and viability by evaluating whether the concept is technically and legally possible, and within realm of affordability.

• Tests for market need and interest.

• May lead multiple innovation programs or processes while mentoring.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in a business and/or staff function such as property and casualty, banking, or financial services that includes 3 years of experience leading and launching innovative solutions, leading wide-ranging, diverse and matrixed functional roles, handling IT backlogs and releases, and/or driving effective solutions against a problem set.

• Demonstrated problem solving abilities, experience with human centered design practices, agile, or a lean start-up project approach

• Detail oriented with a strong ability to lead and complete multiple competing projects within multiple lines of business.

• Demonstrated ability to influence partners from senior levels of management and on a Line of Business Basis.

• Knowledge of project-based methodologies such as Agile, Lean Start Up, Scrum, Portfolio Management, and tools such as Jira, Asana, Tableau, Salesforce, Rally, and Clarity.

• Ability to effectively connect cross-functionally throughout the organization.

• Sophisticated level of discernment in the areas of business operations, industry practices and emerging trends.

What sets you apart:

• Experience implementing Generative AI solutions

• Experience in Property & Casualty insurance

• Ability to story tell and give executive level presentations

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 89,990.00 - $ 172,000.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

As a dedicated Strategic Innovation Advisor Senior, you will work on the New Business Venture and Innovation team supporting Property & Casualty insurance products researching and implementing Generative AI solutions.

Supports USAA's strategic objectives by researching and testing innovations related to strategically defined CoSA focus areas. Accountable for resolving feasibility and viability of innovation concepts to include early-stage research, ideation, design, incubation, prototyping, piloting, developing a case and/or partnering with CoSA leadership for innovation efforts.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Provides team support for the alignment of innovation efforts to appropriate focus areas.

• Assists team members with technical training and professional development opportunities to increase their knowledge of the innovation process, business case development, and strengthen their ability to effectively lead projects of various scales.

• Identifies strategic business opportunities and exercises a disciplined thought process to evaluate the problem statement and possible solutions. Delivers a work product which is a qualified concept with a formal recommendation to Strategy partners to pursue or not pursue.

• Figures out and launches the incubation approach through experiments to test assumed business value for new opportunities (technology, channel, etc.), which includes coordination with internal business partners and securing funding.

• Assesses feasibility and viability by evaluating whether the concept is technically and legally possible, and within realm of affordability.

• Tests for market need and interest.

• May lead multiple innovation programs or processes while mentoring.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in a business and/or staff function such as property and casualty, banking, or financial services that includes 3 years of experience leading and launching innovative solutions, leading wide-ranging, diverse and matrixed functional roles, handling IT backlogs and releases, and/or driving effective solutions against a problem set.

• Demonstrated problem solving abilities, experience with human centered design practices, agile, or a lean start-up project approach

• Detail oriented with a strong ability to lead and complete multiple competing projects within multiple lines of business.

• Demonstrated ability to influence partners from senior levels of management and on a Line of Business Basis.

• Knowledge of project-based methodologies such as Agile, Lean Start Up, Scrum, Portfolio Management, and tools such as Jira, Asana, Tableau, Salesforce, Rally, and Clarity.

• Ability to effectively connect cross-functionally throughout the organization.

• Sophisticated level of discernment in the areas of business operations, industry practices and emerging trends.

What sets you apart:

• Experience implementing Generative AI solutions

• Experience in Property & Casualty insurance

• Ability to story tell and give executive level presentations

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 89,990.00 - $ 172,000.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a Director, Marketing - Affiliates & Aggregators, for the Insurance Marketing team. You will report to the AVP, Marketing Channel Management and work closely with external partners and internal teams including Analytics, Product Marketing, MarTech.

This position can work remotely in the continental U.S. with occasional business travel.

The Insurance Marketing team is a key growth engine for USAA, with a laser focus on our mission to serve the military community and their families. The team is passionate about driving growth across the portfolio of products, with a primary focus on our core Insurance products Auto, Home, Renters and Life Insurance. Our team of Marketing experts is focused on understanding the needs of current USAA members and prospective eligible members to drive conversion of USAA products. Our marketing campaigns reflect our brand personality, our mission to serve those who serve, and the value of our products and services.

As the Director of Affiliate & Aggregator Marketing, you will lead a team and drive growth for the organization by buying, measuring, and optimizing the channel partners and testing new opportunities to scale. Your experience with bid strategies, targeting criteria, media analytics, landing page experience, and relationship building will help you to be successful, and your comfort with data will allow you to clearly report on results.

What you'll do:

• Responsible for building and managing a high performing team of in-house marketing channel experts, including individual development, performance management, training, development, and coaching.

• Present and communicate media strategies, plans and executions to executive partners and stakeholders across the enterprise.

• Align with paid and owned marketing peer leaders on multi-channel media strategies, working with a broad spectrum of media to ensure marketing strategies are integrated.

• Lead team to translate and interpret business intelligence and internal client objectives to guide teams and partners and enable them to develop media strategies that support business objectives.

• Audit and optimize existing Affiliate & Aggregator relationships for Cost Per Acquisition efficiency, Customer Lifetime Value, and Policy sales targets.

• Grow relationships with successful channel partners and publishers.

• Create a test and learn strategy for new partner opportunities and optimizations.

• Work directly in affiliate and aggregator platforms and with our affiliate agency to manage campaigns and pull data.

• Collaborate with Audience and Product teams to determine the best opportunities to reach our audiences across networks for existing and go-to-market products.

• Partner with the Creative team on creative needs including logos and landing pages.

• Apply an expert understanding of analytics and measurement tools/techniques to provide media strategy support to brand and product line marketing management.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 or more years of progressive related experience in a marketing, sales, advertising and/or communications function, to include at least 6 years of experience in one or more of the following areas: social marketing, digital marketing, website merchandising, search marketing, mobile marketing, or digital campaign management.

• 3 years of direct team lead or management experience required.

• Demonstrated ability to manage and lead a comprehensive paid media plan, including internal team and external media agency oversight.

• Expert knowledge of traditional and emerging media leveraged across a broad array of marketing initiatives.

• Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals required.

• Expert-level business acumen in the areas of business operations, industry practices and emerging trends.

• Understanding of specific laws and rules that govern consumer products.

What sets you apart:

• Familiarity with the insurance industry and Affiliate and Aggregator platforms such as Impact, CJ Affiliate (Commission Junction), MediaAlpha, and Quinstreet.

• Extensive experience with launching, optimizing, and maintaining Affiliate & Aggregator relationships and performance campaigns, including in-platform experience.

• Excellent communication, analytical, and organizational skills.

• Comfortability with data, metrics, analytics, and reporting.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Bank Credit Risk Analyst Senior, you will use quantitative methods to identify credit risk, develop and deliver credit strategies, and monitor credit performance for consumer credit portfolios to optimize profitable growth within risk appetite. Mitigate operational and compliance risk inherent in credit strategy. Tracks and monitors internal and external factors impacting credit strategy performance for bank portfolio products.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio or TX, Plano, TX. This position can also work remotely in the continental U.S. with occasional business travel. Relocation assistance is not available for this position.

What you'll do:

• Applies industry leading practices and analytical skills to identify risks and opportunities within the managed portfolio and translates results into strategic solutions with the delivery of credit risk strategies.

• Applies critical thinking skills to synthesize analyses, identify root causes, and develop clear and concise recommendations to drive credit risk strategy development and influence senior decision makers.

• Partners to deliver Bank credit risk strategies across lines of defense by effectively developing and improving complex analytical frameworks, analyzing data and processes, and clearly communicating insights/recommendations to key stakeholders and leadership.

• Analyzes internal and external scores/data for use in identifying first party fraud.

• Applies industry knowledge and competitive benchmarking to inform credit strategy development.

• Utilizes advanced and nuanced quantitative analysis based upon internal and external data sources to bring structure and clarity to ambiguous and challenging problems.

• Develops, manages, and presents comprehensive risk and financial reporting in support of senior management and committee oversight of existing and emerging risks and escalates the quality and direction of credit performance to appropriate levels of management.

• Designs and performs complex financial risk sensitivity analysis.

• Creates and manages credit strategy infrastructure and ensures credit strategies are implemented as intended.

• Applies expert programming and analytical techniques to analyze credit data.

• Provides thought leadership, coaching, and mentoring to team members regarding analytics and risk management.

• Collaborates with key stakeholders to guide & facilitate teams in the development and implementation of key initiatives.

• Utilizes analytically derived insights to develop strategic plans with significant impact to business results.

• Coaches and mentors other analysts and acts as a thought leader within the analyst community.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Business Management, Finance, Economics, Engineering, or in a Mathematical discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in an analytical field or work focused on leading analytical projects, advanced analytics, risk assessments or bank credit risk data; OR an advanced degree in Business Management, Finance, Economics, Engineering, or in a Mathematical discipline and 4 years of experience in an analytical field or work focused on leading analytical projects, advanced analytics, risk assessments or bank credit risk data.

• Experience in financial analysis activities to support risk strategy.

• Strong understanding of banking regulations, risk, and/or compliance.

• Advanced presentation and communication skills.

• Advanced business acumen and attention to detail and accuracy.

• Advanced research and investigation skills and demonstrated good judgement in problem solving.

• Advanced knowledge of Microsoft Office products, particularly Excel, Word, and PowerPoint.

• Advanced knowledge of data analysis tools including skills to develop analysis queries and procedures in SQL, SAS, or other business intelligence and analysis software applications for data segmentation, aggregation, and statistics (E.g., SPS or Visual Basic).

• Knowledge of federal laws, rules, regulations, and applicable guidance to include: FCRA, Reg B, UDAAP/UDAP, OCC Heightened Standards, OCC CREDIT RISK GUIDANCE.

What sets you apart:

• 4+ years of experience with SAS, SQL, R, or Python to assemble and analyze data; including aggregation from multiple sources, working with different grains of data, identifying, and resolving anomalies, and using sophisticated joins to prepare data for analysis.

• 4+ years of experience of credit risk management/analytics experience for consumer lending products.

• 4+ years of experience with analytical reporting at a large financial institution, preferably with a focus in consumer credit risk.

• Ability to proactively find opportunities to improve the accuracy and clarity of reporting and support report automation.

• Experience working with Business Intelligence (BI) partners to maintain and improve management dashboards.

• Strong written and verbal communication skills with ability to clearly detail and explain results of data validation.

• US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Manager, Special Investigations Unit for Property & Casualty , you will be responsible for operational management of Claims fraud investigative teams. Directs staff in the investigation of cases involving questionable, suspect, or fraudulent activity. Ensures compliance with policies and procedures contributing to fraud control objectives, as well as compliance with state insurance fraud-related laws and regulations.

This is a field-based role for the North-East region. Candidates who are willing and able to work in New York, New Jersey or Pennsylvania are encouraged to apply.

What you'll do:

• Responsible for insurance fraud detection and investigation services to reduce fraud-related claim payments and costs, while avoiding unwarranted risk.

• Ensures compliance with laws and regulations relating to claims handling and unfair claims practices and reporting statutes.

• Participates in the establishment and implementation of policies and procedures for fraud control and investigative practices.

• Performs leadership and management tasks, i.e., providing coaching, evaluating performance, review of time sheets, managing time off, conducting quarterly check-ins/ride-alongs, etc.

• Evaluates, authorizes, and implements actions and decisions to carry out proactive claim's projects and investigations.

• Reviews and evaluates investigation recommendations from investigators to ensure results and case documentation support conclusions.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years P&C industry functional work experience OR 4 years of P&C experience plus military service experience.

• 2 years of demonstrated leadership experience, supervisory or management experience.

• Extensive knowledge and experience in all levels of claims investigation or fraud investigation and regulatory reporting requirements.

• Knowledge of anti-fraud analytics programs as it relates to fraud prevention and identification.

• Thorough understanding of investigative tools and techniques to guide and coach special investigators.

• Demonstrated ability to build and maintain collaborative relationships with internal and external partners and business areas.

• Demonstrated management skills and the ability to demonstrate monthly productivity and cycle time outcomes from investigations assigned to the SIU team.

• Ability to prepare and present training sessions and case outcomes.

What sets you apart:

• 2+ years of SIU investigator experience.

• Current or prior SIU leadership experience managing diverse teams across multiple locations and functions within SIU.

• First and Third-Party auto and property claims investigations.

• SIU or Fraud Investigation Designations (CFE, CIFI, SCLA, etc.,).

• Demonstrated experience in leveraging business data to inform decision making and drive strategy.

• US military experience through military service or a military spouse/domestic partner OR Law Enforcement experience.

• Experience leveraging Digital Fraud Detection as a source of proactive referrals.

• Experience leading projects or advancement into new areas of fraud detection and investigation.

• Deep network across P&C industry.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $122,630.00 - $238,950.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com .

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Director, Regulatory Relations, you will provide a broad range of strategic and tactical management of regulatory agency relationships. Responsibilities include promoting clear and consistent internal and external communications, identifying emerging regulatory issues, and support to management strategy concerning regulatory matters. Regulatory Relations supervises critical regulatory processes including the examination lifecycle, remediation and clearance of examination findings and ad hoc regulatory requests. The position requires recurring interactions with regulators, Lines of Business personnel, risk management, and other partners. Objectives include effective regulatory examination outcomes and the coordination and management of relationships with regulatory agencies. The primary focus of this position is the coordination and quality control of the regulatory examination process, including ensuring appropriate levels of examination preparedness and the quality and timeliness of information provided to regulators.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Charlotte, NC, Phoenix, AZ, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Leads the proactive and ongoing management of regulatory requests and examinations, including coordinating, obtaining and reviewing responses, monitoring for potential issues and communicating across regulatory, risk management, and business teams.

• Develops and maintains relationships with key business line and risk management partners and regulatory agency personnel. Fosters knowledge sharing, identifies regulatory themes, and ensures the consistency of messaging in briefings/presentations.

• Implements industry best practices for regulatory examination management by providing centralized task management and expertise.

• Drives effective communication of insights on USAA-specific regulatory engagement issues, in addition to some broader regulatory industry-wide issues/themes.

• Reviews partner responses to questions and information requests received from regulators, ensuring timely delivery and escalating when needed.

• Ensures quality assurance is performed on stakeholder responses developed by the team; ensuring completeness and accuracy before submitting responses to regulators.

• Acts as a subject matter expert for the Business and control functions on regulatory and supervisory developments; and to the regulators on USAA specific developments.

• Works in direct contact with senior personnel and regulatory agencies.

• Ensures regulatory relations activities in accordance with enterprise standards.

• Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years' experience managing regulatory examinations, leading regulatory engagements, providing guidance on regulatory findings to include serving as a regulator or interfacing with regulators within a financial services organization or insurance industry.

• 3 years of direct team leadership or management experience required.

• Demonstrated experience working in a highly regulated environment.

• Advanced knowledge of laws and regulations applicable to large financial institutions (e.g., OCC Heightened Standards, FFIEC Handbooks and Guidance).

• Experienced knowledge of relevant industry regulations and risk management with the ability to consult and provide insight and guidance.

• Demonstrated ability to collaborate with the most senior leaders to provide effective guidance and regulatory expertise.

• Demonstrated ability to develop and communicate sophisticated concepts verbally and in writing.

• Sophisticated knowledge of Microsoft Office tools to include Word, Excel and PowerPoint.

What sets you apart:

• Prior work experience at the OCC, FDIC, or Federal Reserve.

• Experience advising finance and other CFO partners.

• US military experience with skills related to one of the following MOS's: Navy (Legalman (LN)), Marines (4402,4405, 4406, 4410), Army (27A/42H/59A/97A/45A/46A/34A), USAF (1102C1 / 1340-1341 / 1C3X1 / 1D7XX)

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Lead Level Information Governance Advisor who will be working with the Member Information Governance team in USAA's Enterprise Data & Analytics group. The position plays an essential role in ensuring effective governance over Member and Channel Data & Analytics Products that support USAA's Customers and their Communication Channels. Data Quality, Data Protection and Master Data Concepts are key enabling concepts this role must be an expert on to be successful in this role. Experience in Product Management and Agile Methodologies is necessary. The candidate selected for this position is going to get work with the Enterprise Data Governance, Enterprise Data Management, Member Data Stewards and Partner Teams in IT Engineering and Architecture. This role will work closely with other Data & Analytics Governance partners, Process Engineering and Business Controls partners to ensure consistent and proactive governance and management of information risks. This role will work actively to ensure adherence to existing processes, implement technical solutions to govern and monitor Governance Requirements and provide advisory services to the product teams to drive continuous engagement and disciplined execution of non-functional business process & governance requirements.

We offer a flexible work environment that requires an individual to be in the office 4 days per week . This position will be based out of San Antonio; TX, Plano; TX or Phoenix; AZ. Relocation assistance is not available for this position.

Provides governance, quality, integrity and timeliness of operational data for the enterprise. Establishes and enforces enterprise data policies, standards, practices and processes according to best practices. Monitors the use of data to ensure careful control and effective use to achieve enterprise objectives. Leads, motivates and facilitates cross-functional teams in the development of information and data governance initiatives. Directs the development of strategies, policies, principles, procedures, standards and metrics. Serves as a coach and mentor; and provides guidance to cross-functional team members to ensure success in achieving business objectives.

What you'll do:

• Uses advanced data management domain knowledge of people, process, technologies, audit and risk in the context of the business, to drive adherence to information/data management governance activities, projects and approaches that are compliant with established policies and standards. Influences/drives business awareness of information/data governance through work activities, consulting, and various communication methods for business, technology, security, legal, risk, and compliance partners.

• Authors and/or is a key contributor to information governance guidelines, principles, policies, and standards for information / data stewards, technology execution teams, and stakeholders.

• Leads the development of information governance oversight processes, measurement approach and enforces adherence to information management policies, standards and capabilities through audits, peer reviews, and monitoring of KRIs and KPIs.

• Influences, drives and supports development of multi-year roadmap and implementation plans for information governance initiatives.

• Applies expert knowledge of various lines of the business, channels, and their applications and processes to drive recommendations and satisfy regulatory and internal requirements related to information governance and data management.

• Creates information governance training content derived from internal and regulatory requirements, industry best practices and establish learning objectives.

• Prepares and presents formal findings and recommendations in various formats to all levels of the organization and across the enterprise.

• Enables success of USAA information governance discipline best practices by ensuring their inclusion within recommendations for information governance solutions.

• Sought as Information Governance expert to facilitate career path, best practices, and mentoring and grow of maturity of the Information Governance community.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Information Architecture, Information Management, Information Technology, Risk, Audit, Information Studies or a related technical field; OR 4 years of related experience in information governance, Information Technology, Risk, Audit, information management or information architecture (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of experience in Information or Data related practices to include: information governance, information management, risk, audit, information architecture, IT, analysis and reporting.

• OR Advanced degree in Information Architecture, Information Management, Information Studies, Risk, Audit, Information Technology or a related technical field with 6 years of experience in Information or Data related practices as noted above.

• 2 years of strong knowledge and demonstrated ability to create and evolve Data Development and Data Engineering processes.

• 2 years operational knowledge of risk management and mitigation frameworks.

• Experience in developing Data Governance and Data Management Strategy, road map(s).

• Expert knowledge of industry information/data governance best practices.

• Certified Information Management Professional (CIMP), Information Governance Professional (IGP), Certified Information Professional or equivalent industry certification.

What sets you apart:

• 10 years of experience in a Financial Services Institution supporting in a Data Management & Governance Role.

• 8+ Years of Experience in Data & Analytics Products, Data Quality & Critical Data Management/ Master Data Concepts, Reference Data Management, Data Retention, Data Rule Definitions, Sensitive Data Management, Analytical Dashboards & Solutions.

• Expert User with Big Eye and Alation Technologies for Data Management, and SaFE Agile Processes.

• Data Governance in Snowflake and other Cloud environments.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230- $264,200 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Director, Regulatory Relations, you will provide a broad range of strategic and tactical management of regulatory agency relationships. Responsibilities include promoting clear and consistent internal and external communications, identifying emerging regulatory issues, and support to management strategy concerning regulatory matters. Regulatory Relations supervises critical regulatory processes including the examination lifecycle, remediation and clearance of examination findings and ad hoc regulatory requests. The position requires recurring interactions with regulators, Lines of Business personnel, risk management, and other partners. Objectives include effective regulatory examination outcomes and the coordination and management of relationships with regulatory agencies. The primary focus of this position is the coordination and quality control of the regulatory examination process, including ensuring appropriate levels of examination preparedness and the quality and timeliness of information provided to regulators.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Charlotte, NC, Phoenix, AZ, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Leads the proactive and ongoing management of regulatory requests and examinations, including coordinating, obtaining and reviewing responses, monitoring for potential issues and communicating across regulatory, risk management, and business teams.

• Develops and maintains relationships with key business line and risk management partners and regulatory agency personnel. Fosters knowledge sharing, identifies regulatory themes, and ensures the consistency of messaging in briefings/presentations.

• Implements industry best practices for regulatory examination management by providing centralized task management and expertise.

• Drives effective communication of insights on USAA-specific regulatory engagement issues, in addition to some broader regulatory industry-wide issues/themes.

• Reviews partner responses to questions and information requests received from regulators, ensuring timely delivery and escalating when needed.

• Ensures quality assurance is performed on stakeholder responses developed by the team; ensuring completeness and accuracy before submitting responses to regulators.

• Acts as a subject matter expert for the Business and control functions on regulatory and supervisory developments; and to the regulators on USAA specific developments.

• Works in direct contact with senior personnel and regulatory agencies.

• Ensures regulatory relations activities in accordance with enterprise standards.

• Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years' experience managing regulatory examinations, leading regulatory engagements, providing guidance on regulatory findings to include serving as a regulator or interfacing with regulators within a financial services organization or insurance industry.

• 3 years of direct team leadership or management experience required.

• Demonstrated experience working in a highly regulated environment.

• Advanced knowledge of laws and regulations applicable to large financial institutions (e.g., OCC Heightened Standards, FFIEC Handbooks and Guidance).

• Experienced knowledge of relevant industry regulations and risk management with the ability to consult and provide insight and guidance.

• Demonstrated ability to collaborate with the most senior leaders to provide effective guidance and regulatory expertise.

• Demonstrated ability to develop and communicate sophisticated concepts verbally and in writing.

• Sophisticated knowledge of Microsoft Office tools to include Word, Excel and PowerPoint.

What sets you apart:

• Prior work experience at the OCC, FDIC, or Federal Reserve.

• Experience advising finance and other CFO partners.

• US military experience with skills related to one of the following MOS's: Navy (Legalman (LN)), Marines (4402,4405, 4406, 4410), Army (27A/42H/59A/97A/45A/46A/34A), USAF (1102C1 / 1340-1341 / 1C3X1 / 1D7XX)

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Bank Credit Risk Analyst Senior, you will use quantitative methods to identify credit risk, develop and deliver credit strategies, and monitor credit performance for consumer credit portfolios to optimize profitable growth within risk appetite. Mitigate operational and compliance risk inherent in credit strategy. Tracks and monitors internal and external factors impacting credit strategy performance for bank portfolio products.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio or TX, Plano, TX. This position can also work remotely in the continental U.S. with occasional business travel. Relocation assistance is not available for this position.

What you'll do:

• Applies industry leading practices and analytical skills to identify risks and opportunities within the managed portfolio and translates results into strategic solutions with the delivery of credit risk strategies.

• Applies critical thinking skills to synthesize analyses, identify root causes, and develop clear and concise recommendations to drive credit risk strategy development and influence senior decision makers.

• Partners to deliver Bank credit risk strategies across lines of defense by effectively developing and improving complex analytical frameworks, analyzing data and processes, and clearly communicating insights/recommendations to key stakeholders and leadership.

• Analyzes internal and external scores/data for use in identifying first party fraud.

• Applies industry knowledge and competitive benchmarking to inform credit strategy development.

• Utilizes advanced and nuanced quantitative analysis based upon internal and external data sources to bring structure and clarity to ambiguous and challenging problems.

• Develops, manages, and presents comprehensive risk and financial reporting in support of senior management and committee oversight of existing and emerging risks and escalates the quality and direction of credit performance to appropriate levels of management.

• Designs and performs complex financial risk sensitivity analysis.

• Creates and manages credit strategy infrastructure and ensures credit strategies are implemented as intended.

• Applies expert programming and analytical techniques to analyze credit data.

• Provides thought leadership, coaching, and mentoring to team members regarding analytics and risk management.

• Collaborates with key stakeholders to guide & facilitate teams in the development and implementation of key initiatives.

• Utilizes analytically derived insights to develop strategic plans with significant impact to business results.

• Coaches and mentors other analysts and acts as a thought leader within the analyst community.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Business Management, Finance, Economics, Engineering, or in a Mathematical discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in an analytical field or work focused on leading analytical projects, advanced analytics, risk assessments or bank credit risk data; OR an advanced degree in Business Management, Finance, Economics, Engineering, or in a Mathematical discipline and 4 years of experience in an analytical field or work focused on leading analytical projects, advanced analytics, risk assessments or bank credit risk data.

• Experience in financial analysis activities to support risk strategy.

• Strong understanding of banking regulations, risk, and/or compliance.

• Advanced presentation and communication skills.

• Advanced business acumen and attention to detail and accuracy.

• Advanced research and investigation skills and demonstrated good judgement in problem solving.

• Advanced knowledge of Microsoft Office products, particularly Excel, Word, and PowerPoint.

• Advanced knowledge of data analysis tools including skills to develop analysis queries and procedures in SQL, SAS, or other business intelligence and analysis software applications for data segmentation, aggregation, and statistics (E.g., SPS or Visual Basic).

• Knowledge of federal laws, rules, regulations, and applicable guidance to include: FCRA, Reg B, UDAAP/UDAP, OCC Heightened Standards, OCC CREDIT RISK GUIDANCE.

What sets you apart:

• 4+ years of experience with SAS, SQL, R, or Python to assemble and analyze data; including aggregation from multiple sources, working with different grains of data, identifying, and resolving anomalies, and using sophisticated joins to prepare data for analysis.

• 4+ years of experience of credit risk management/analytics experience for consumer lending products.

• 4+ years of experience with analytical reporting at a large financial institution, preferably with a focus in consumer credit risk.

• Ability to proactively find opportunities to improve the accuracy and clarity of reporting and support report automation.

• Experience working with Business Intelligence (BI) partners to maintain and improve management dashboards.

• Strong written and verbal communication skills with ability to clearly detail and explain results of data validation.

• US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Manager, Special Investigations Unit for Property & Casualty , you will be responsible for operational management of Claims fraud investigative teams. Directs staff in the investigation of cases involving questionable, suspect, or fraudulent activity. Ensures compliance with policies and procedures contributing to fraud control objectives, as well as compliance with state insurance fraud-related laws and regulations.

This is a field-based role in the Los Angeles and San Diego areas. Candidates who are willing and able to work in the Los Angeles and San Diego metro areas are encouraged to apply.

What you'll do:

• Responsible for insurance fraud detection and investigation services to reduce fraud-related claim payments and costs, while avoiding unwarranted risk.

• Ensures compliance with laws and regulations relating to claims handling and unfair claims practices and reporting statutes.

• Participates in the establishment and implementation of policies and procedures for fraud control and investigative practices.

• Performs leadership and management tasks, i.e., providing coaching, evaluating performance, review of time sheets, managing time off, conducting quarterly check-ins/ride-alongs, etc.

• Evaluates, authorizes, and implements actions and decisions to carry out proactive claim's projects and investigations.

• Reviews and evaluates investigation recommendations from investigators to ensure results and case documentation support conclusions.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years P&C industry functional work experience OR 4 years of P&C experience plus military service experience.

• 2 years of demonstrated leadership experience, supervisory or management experience.

• Extensive knowledge and experience in all levels of claims investigation or fraud investigation and regulatory reporting requirements.

• Knowledge of anti-fraud analytics programs as it relates to fraud prevention and identification.

• Thorough understanding of investigative tools and techniques to guide and coach special investigators.

• Demonstrated ability to build and maintain collaborative relationships with internal and external partners and business areas.

• Demonstrated management skills and the ability to demonstrate monthly productivity and cycle time outcomes from investigations assigned to the SIU team.

• Ability to prepare and present training sessions and case outcomes.

What sets you apart:

• 2+ years of SIU investigator experience.

• Current or prior SIU leadership experience managing diverse teams across multiple locations and functions within SIU.

• First and Third-Party auto and property claims investigations.

• SIU or Fraud Investigation Designations (CFE, CIFI, SCLA, etc.,).

• Demonstrated experience in leveraging business data to inform decision making and drive strategy.

• US military experience through military service or a military spouse/domestic partner OR Law Enforcement experience.

• Experience leveraging Digital Fraud Detection as a source of proactive referrals.

• Experience leading projects or advancement into new areas of fraud detection and investigation.

• Deep network across P&C industry.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $126,000.00 - $232,880.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com .

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a Technology Senior on our Internal Controls Financial Reporting team to be a leader in in executing management's financial reporting control assessment and program evaluation. This is a unique position within the company that allows an enterprise-wide views of both technology and business process.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Guides and facilitates cross-functional teams in planning and executing Internal Controls Financial Reporting (ICFR) framework including control identification, evaluation of design, test of control, related issues, root-cause and remediation across USAA Insurance, Banking, Investing and Real Estate lines of businesses and functional areas.

• Applies advanced functional knowledge to lead risk assessment, control selection, testing, evaluation of results and annual attestation processes.

• Gathers data and valued business partner, providing informed, proactive ICFR guidance, coaching and analysis with fact-based, holistic and forward-thinking perspectives.

• Routinely interacts with senior management becoming their trusted advisor on ICFR issues; makes recommendations to solve current and long-term matters.

• Applies advanced functional knowledge of ICFR business processes, applications, products, services and related financial statements to ensure compliance with company policies and procedures.

• Serves as a resource to team members on escalated issues of a complex nature.

• Teaches others about ICFR, ensuring knowledge transfer to less experienced team members; reviews the work of other, less experienced team members.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Business, Accounting, Finance, Risk Management or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years' experience in Internal Control Financial Reporting (ICFR), SOX, financial accounting and controls and/or auditing work experience OR at least 4 years of ICFR experience at a Big Four accounting firm.

• Demonstrated expert functional knowledge in driving adoption of ICFR and collaborating with cross-functional teams in planning and executing multiple, complex situations.

• At least 4 years of progressive related experience developing, influencing and delivering results in a complex ICFR matrix environment.

• Knowledge of banking, insurance, or investment systems processes, laws and regulations.

• Strong understanding of accounting principles and application for improvements during internal reviews and controls.

• Proficient in Microsoft Excel, PowerPoint, and Word.

• Experience effectively communicating and consulting to a variety of audiences ICFR topics to include business results and impacts.

What sets you apart:

• CPA, CISA, CISSP, CISM or CIA designation

• SOX or ICFR, IT audit, risk & controls experience at a Big Four public accounting firm or public company

• Experience with IT general controls or business application controls

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160 - $189,530 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Director, Regulatory Relations, you will provide a broad range of strategic and tactical management of regulatory agency relationships. Responsibilities include promoting clear and consistent internal and external communications, identifying emerging regulatory issues, and support to management strategy concerning regulatory matters. Regulatory Relations supervises critical regulatory processes including the examination lifecycle, remediation and clearance of examination findings and ad hoc regulatory requests. The position requires recurring interactions with regulators, Lines of Business personnel, risk management, and other partners. Objectives include effective regulatory examination outcomes and the coordination and management of relationships with regulatory agencies. The primary focus of this position is the coordination and quality control of the regulatory examination process, including ensuring appropriate levels of examination preparedness and the quality and timeliness of information provided to regulators.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Charlotte, NC, Phoenix, AZ, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Leads the proactive and ongoing management of regulatory requests and examinations, including coordinating, obtaining and reviewing responses, monitoring for potential issues and communicating across regulatory, risk management, and business teams.

• Develops and maintains relationships with key business line and risk management partners and regulatory agency personnel. Fosters knowledge sharing, identifies regulatory themes, and ensures the consistency of messaging in briefings/presentations.

• Implements industry best practices for regulatory examination management by providing centralized task management and expertise.

• Drives effective communication of insights on USAA-specific regulatory engagement issues, in addition to some broader regulatory industry-wide issues/themes.

• Reviews partner responses to questions and information requests received from regulators, ensuring timely delivery and escalating when needed.

• Ensures quality assurance is performed on stakeholder responses developed by the team; ensuring completeness and accuracy before submitting responses to regulators.

• Acts as a subject matter expert for the Business and control functions on regulatory and supervisory developments; and to the regulators on USAA specific developments.

• Works in direct contact with senior personnel and regulatory agencies.

• Ensures regulatory relations activities in accordance with enterprise standards.

• Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years' experience managing regulatory examinations, leading regulatory engagements, providing guidance on regulatory findings to include serving as a regulator or interfacing with regulators within a financial services organization or insurance industry.

• 3 years of direct team leadership or management experience required.

• Demonstrated experience working in a highly regulated environment.

• Advanced knowledge of laws and regulations applicable to large financial institutions (e.g., OCC Heightened Standards, FFIEC Handbooks and Guidance).

• Experienced knowledge of relevant industry regulations and risk management with the ability to consult and provide insight and guidance.

• Demonstrated ability to collaborate with the most senior leaders to provide effective guidance and regulatory expertise.

• Demonstrated ability to develop and communicate sophisticated concepts verbally and in writing.

• Sophisticated knowledge of Microsoft Office tools to include Word, Excel and PowerPoint.

What sets you apart:

• Prior work experience at the OCC, FDIC, or Federal Reserve.

• Experience advising finance and other CFO partners.

• US military experience with skills related to one of the following MOS's: Navy (Legalman (LN)), Marines (4402,4405, 4406, 4410), Army (27A/42H/59A/97A/45A/46A/34A), USAF (1102C1 / 1340-1341 / 1C3X1 / 1D7XX)

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Lead Level Information Governance Advisor who will be working with the Member Information Governance team in USAA's Enterprise Data & Analytics group. The position plays an essential role in ensuring effective governance over Member and Channel Data & Analytics Products that support USAA's Customers and their Communication Channels. Data Quality, Data Protection and Master Data Concepts are key enabling concepts this role must be an expert on to be successful in this role. Experience in Product Management and Agile Methodologies is necessary. The candidate selected for this position is going to get work with the Enterprise Data Governance, Enterprise Data Management, Member Data Stewards and Partner Teams in IT Engineering and Architecture. This role will work closely with other Data & Analytics Governance partners, Process Engineering and Business Controls partners to ensure consistent and proactive governance and management of information risks. This role will work actively to ensure adherence to existing processes, implement technical solutions to govern and monitor Governance Requirements and provide advisory services to the product teams to drive continuous engagement and disciplined execution of non-functional business process & governance requirements.

We offer a flexible work environment that requires an individual to be in the office 4 days per week . This position will be based out of San Antonio; TX, Plano; TX or Phoenix; AZ. Relocation assistance is not available for this position.

Provides governance, quality, integrity and timeliness of operational data for the enterprise. Establishes and enforces enterprise data policies, standards, practices and processes according to best practices. Monitors the use of data to ensure careful control and effective use to achieve enterprise objectives. Leads, motivates and facilitates cross-functional teams in the development of information and data governance initiatives. Directs the development of strategies, policies, principles, procedures, standards and metrics. Serves as a coach and mentor; and provides guidance to cross-functional team members to ensure success in achieving business objectives.

What you'll do:

• Uses advanced data management domain knowledge of people, process, technologies, audit and risk in the context of the business, to drive adherence to information/data management governance activities, projects and approaches that are compliant with established policies and standards. Influences/drives business awareness of information/data governance through work activities, consulting, and various communication methods for business, technology, security, legal, risk, and compliance partners.

• Authors and/or is a key contributor to information governance guidelines, principles, policies, and standards for information / data stewards, technology execution teams, and stakeholders.

• Leads the development of information governance oversight processes, measurement approach and enforces adherence to information management policies, standards and capabilities through audits, peer reviews, and monitoring of KRIs and KPIs.

• Influences, drives and supports development of multi-year roadmap and implementation plans for information governance initiatives.

• Applies expert knowledge of various lines of the business, channels, and their applications and processes to drive recommendations and satisfy regulatory and internal requirements related to information governance and data management.

• Creates information governance training content derived from internal and regulatory requirements, industry best practices and establish learning objectives.

• Prepares and presents formal findings and recommendations in various formats to all levels of the organization and across the enterprise.

• Enables success of USAA information governance discipline best practices by ensuring their inclusion within recommendations for information governance solutions.

• Sought as Information Governance expert to facilitate career path, best practices, and mentoring and grow of maturity of the Information Governance community.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Information Architecture, Information Management, Information Technology, Risk, Audit, Information Studies or a related technical field; OR 4 years of related experience in information governance, Information Technology, Risk, Audit, information management or information architecture (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of experience in Information or Data related practices to include: information governance, information management, risk, audit, information architecture, IT, analysis and reporting.

• OR Advanced degree in Information Architecture, Information Management, Information Studies, Risk, Audit, Information Technology or a related technical field with 6 years of experience in Information or Data related practices as noted above.

• 2 years of strong knowledge and demonstrated ability to create and evolve Data Development and Data Engineering processes.

• 2 years operational knowledge of risk management and mitigation frameworks.

• Experience in developing Data Governance and Data Management Strategy, road map(s).

• Expert knowledge of industry information/data governance best practices.

• Certified Information Management Professional (CIMP), Information Governance Professional (IGP), Certified Information Professional or equivalent industry certification.

What sets you apart:

• 10 years of experience in a Financial Services Institution supporting in a Data Management & Governance Role.

• 8+ Years of Experience in Data & Analytics Products, Data Quality & Critical Data Management/ Master Data Concepts, Reference Data Management, Data Retention, Data Rule Definitions, Sensitive Data Management, Analytical Dashboards & Solutions.

• Expert User with Big Eye and Alation Technologies for Data Management, and SaFE Agile Processes.

• Data Governance in Snowflake and other Cloud environments.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230- $264,200 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Director, Regulatory Relations, you will provide a broad range of strategic and tactical management of regulatory agency relationships. Responsibilities include promoting clear and consistent internal and external communications, identifying emerging regulatory issues, and support to management strategy concerning regulatory matters. Regulatory Relations supervises critical regulatory processes including the examination lifecycle, remediation and clearance of examination findings and ad hoc regulatory requests. The position requires recurring interactions with regulators, Lines of Business personnel, risk management, and other partners. Objectives include effective regulatory examination outcomes and the coordination and management of relationships with regulatory agencies. The primary focus of this position is the coordination and quality control of the regulatory examination process, including ensuring appropriate levels of examination preparedness and the quality and timeliness of information provided to regulators.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Charlotte, NC, Phoenix, AZ, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Leads the proactive and ongoing management of regulatory requests and examinations, including coordinating, obtaining and reviewing responses, monitoring for potential issues and communicating across regulatory, risk management, and business teams.

• Develops and maintains relationships with key business line and risk management partners and regulatory agency personnel. Fosters knowledge sharing, identifies regulatory themes, and ensures the consistency of messaging in briefings/presentations.

• Implements industry best practices for regulatory examination management by providing centralized task management and expertise.

• Drives effective communication of insights on USAA-specific regulatory engagement issues, in addition to some broader regulatory industry-wide issues/themes.

• Reviews partner responses to questions and information requests received from regulators, ensuring timely delivery and escalating when needed.

• Ensures quality assurance is performed on stakeholder responses developed by the team; ensuring completeness and accuracy before submitting responses to regulators.

• Acts as a subject matter expert for the Business and control functions on regulatory and supervisory developments; and to the regulators on USAA specific developments.

• Works in direct contact with senior personnel and regulatory agencies.

• Ensures regulatory relations activities in accordance with enterprise standards.

• Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years' experience managing regulatory examinations, leading regulatory engagements, providing guidance on regulatory findings to include serving as a regulator or interfacing with regulators within a financial services organization or insurance industry.

• 3 years of direct team leadership or management experience required.

• Demonstrated experience working in a highly regulated environment.

• Advanced knowledge of laws and regulations applicable to large financial institutions (e.g., OCC Heightened Standards, FFIEC Handbooks and Guidance).

• Experienced knowledge of relevant industry regulations and risk management with the ability to consult and provide insight and guidance.

• Demonstrated ability to collaborate with the most senior leaders to provide effective guidance and regulatory expertise.

• Demonstrated ability to develop and communicate sophisticated concepts verbally and in writing.

• Sophisticated knowledge of Microsoft Office tools to include Word, Excel and PowerPoint.

What sets you apart:

• Prior work experience at the OCC, FDIC, or Federal Reserve.

• Experience advising finance and other CFO partners.

• US military experience with skills related to one of the following MOS's: Navy (Legalman (LN)), Marines (4402,4405, 4406, 4410), Army (27A/42H/59A/97A/45A/46A/34A), USAF (1102C1 / 1340-1341 / 1C3X1 / 1D7XX)

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Bank Credit Risk Analyst Senior. This person will have a strong background in credit risk strategy development for deposit and consumer credit portfolios to optimize profitable growth within risk appetite. Owns operational and compliance risk inherent in credit strategy. Tracks and monitors credit strategy performance as well as external factors impacting the credit risk exposure for bank portfolio products within the risk taxonomy.

As a dedicated Business Credit Risk Analyst Senior, you will use quantitative methods to identify credit risk, develop and deliver credit strategies, and monitor credit performance for consumer credit portfolios to optimize profitable growth within risk appetite. Owns mitigation of operational and compliance risk inherent in credit strategy. Tracks and monitors internal and external factors impacting credit strategy performance for bank portfolio products.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio or TX, Plano, TX. This position can also work remotely in the continental U.S. with occasional business travel. Relocation assistance is not available for this position.

What you'll do:

• Applies industry leading practices and analytical skills to identify risks and opportunities within the handled portfolio and translates results into strategic solutions with the delivery of credit risk strategies.

• Applies critical thinking skills to synthesize analyses, identify root causes, and develop clear and concise recommendations to drive credit risk strategy development and influence senior decision makers.

• Partners to deliver Bank credit risk strategies across lines of defense by effectively developing and improving complex analytical frameworks, analyzing data and processes, and clearly communicating insights/recommendations to key collaborators and leadership.

• Analyzes internal and external scores/data for use in identifying first party fraud.

• Applies industry knowledge and driven benchmarking to inform credit strategy development.

• Applies advanced and nuanced quantitative analysis based upon internal and external data sources to bring structure and clarity to ambiguous and exciting problems.

• Develops, handles, and presents comprehensive risk and financial reporting in support of senior management and committee oversight of existing and emerging risks and escalates the quality and direction of credit performance to appropriate levels of management.

• Designs and performs complex financial risk sensitivity analysis.

• Creates and leads credit strategy infrastructure and ensures credit strategies are implemented as intended.

• Applies expert programming and analytical techniques to analyze credit data.

• Provides thought leadership, coaching, and mentoring to team members regarding analytics and risk management.

• Collaborates with key partners to guide & facilitate teams in the development and implementation of key initiatives.

• Uses analytically derived insights to develop strategic plans with significant impact to business results.

• Coaches and mentors other analysts and acts as a leader with vision within the analyst community.

• Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Business Management, Finance, Economics, Engineering, or in a Mathematical discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in an analytical field or work focused on leading analytical projects, advanced analytics, risk assessments or bank credit risk data; OR an advanced degree in Business Management, Finance, Economics, Engineering, or in a Mathematical subject area and 4 years of experience in an analytical field or work focused on leading analytical projects, advanced analytics, risk assessments or bank credit risk data.

• Experience in financial analysis activities to support risk strategy.

• Strong understanding of banking regulations, risk, and/or compliance.

• Advanced presentation and communication skills.

• Advanced business acumen and attention to detail and accuracy.

• Advanced research and investigation skills and demonstrated good judgement in problem solving.

• Advanced knowledge of Microsoft Office products, particularly Excel, Word, and PowerPoint.

• Advanced knowledge of data analysis tools including skills to develop analysis queries and procedures in SQL, SAS, or other business intelligence and analysis software applications for data segmentation, aggregation, and statistics (E.g., SPS or Visual Basic).

• Knowledge of federal laws, rules, regulations, and applicable guidance to include: FCRA, Reg B, UDAAP/UDAP, OCC Heightened Standards, OCC CREDIT RISK GUIDANCE.

What sets you apart:

• Experience delivering business insights and recommendations through internal and industry data analysis.

• 6+ years of experience with consumer credit risk analytics with a focus on auto consumer loans credit strategy development, implementation and monitoring.

• 6+ years of experience with SAS or SQL to gather and analyze data; including aggregation from multiple sources, working with different grains of data, resolving anomalies, and demonstrating sophisticated joins to prepare data for analysis.

• Experience preparing and communicating credit strategy recommendations and results of complex analysis to senior leadership and a wide range of partners including but not limited to Credit risk reviewer, Pricing, Product, Legal, Compliance, Underwriting and Operations.

• Experience crafting tests (e.g. A/B test) and evaluating outcomes to continuously guide and optimize risk reward framework.

• Experience driving multiple analytics projects and strategies forward with limited guidance.

• Experience optimizing underwriting criteria using statistical models and analysis of traditional and alternative credit data to drive risk-adjusted growth.

• Experience working with Experian Sandbox, alternate data sources e.g. Lexis Nexis.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550- $230,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a Technology Senior on our Internal Controls Financial Reporting team to be a leader in in executing management's financial reporting control assessment and program evaluation. This is a unique position within the company that allows an enterprise-wide views of both technology and business process.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Guides and facilitates cross-functional teams in planning and executing Internal Controls Financial Reporting (ICFR) framework including control identification, evaluation of design, test of control, related issues, root-cause and remediation across USAA Insurance, Banking, Investing and Real Estate lines of businesses and functional areas.

• Applies advanced functional knowledge to lead risk assessment, control selection, testing, evaluation of results and annual attestation processes.

• Gathers data and valued business partner, providing informed, proactive ICFR guidance, coaching and analysis with fact-based, holistic and forward-thinking perspectives.

• Routinely interacts with senior management becoming their trusted advisor on ICFR issues; makes recommendations to solve current and long-term matters.

• Applies advanced functional knowledge of ICFR business processes, applications, products, services and related financial statements to ensure compliance with company policies and procedures.

• Serves as a resource to team members on escalated issues of a complex nature.

• Teaches others about ICFR, ensuring knowledge transfer to less experienced team members; reviews the work of other, less experienced team members.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Business, Accounting, Finance, Risk Management or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years' experience in Internal Control Financial Reporting (ICFR), SOX, financial accounting and controls and/or auditing work experience OR at least 4 years of ICFR experience at a Big Four accounting firm.

• Demonstrated expert functional knowledge in driving adoption of ICFR and collaborating with cross-functional teams in planning and executing multiple, complex situations.

• At least 4 years of progressive related experience developing, influencing and delivering results in a complex ICFR matrix environment.

• Knowledge of banking, insurance, or investment systems processes, laws and regulations.

• Strong understanding of accounting principles and application for improvements during internal reviews and controls.

• Proficient in Microsoft Excel, PowerPoint, and Word.

• Experience effectively communicating and consulting to a variety of audiences ICFR topics to include business results and impacts.

What sets you apart:

• CPA, CISA, CISSP, CISM or CIA designation

• SOX or ICFR, IT audit, risk & controls experience at a Big Four public accounting firm or public company

• Experience with IT general controls or business application controls

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160 - $189,530 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Manager, Special Investigations Unit for Property & Casualty , you will be responsible for operational management of Claims fraud investigative teams. Directs staff in the investigation of cases involving questionable, suspect, or fraudulent activity. Ensures compliance with policies and procedures contributing to fraud control objectives, as well as compliance with state insurance fraud-related laws and regulations.

This is a field-based role for the Mid-West region. Candidates who are willing and able to work in Illinois, Indiana, Ohio, or Michigan are encouraged to apply.

What you'll do:

• Responsible for insurance fraud detection and investigation services to reduce fraud-related claim payments and costs, while avoiding unwarranted risk.

• Ensures compliance with laws and regulations relating to claims handling and unfair claims practices and reporting statutes.

• Participates in the establishment and implementation of policies and procedures for fraud control and investigative practices.

• Performs leadership and management tasks, i.e., providing coaching, evaluating performance, review of time sheets, managing time off, conducting quarterly check-ins/ride-alongs, etc.

• Evaluates, authorizes, and implements actions and decisions to carry out proactive claim's projects and investigations.

• Reviews and evaluates investigation recommendations from investigators to ensure results and case documentation support conclusions.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years P&C industry functional work experience OR 4 years of P&C experience plus military service experience.

• 2 years of demonstrated leadership experience, supervisory or management experience.

• Extensive knowledge and experience in all levels of claims investigation or fraud investigation and regulatory reporting requirements.

• Knowledge of anti-fraud analytics programs as it relates to fraud prevention and identification.

• Thorough understanding of investigative tools and techniques to guide and coach special investigators.

• Demonstrated ability to build and maintain collaborative relationships with internal and external partners and business areas.

• Demonstrated management skills and the ability to demonstrate monthly productivity and cycle time outcomes from investigations assigned to the SIU team.

• Ability to prepare and present training sessions and case outcomes.

What sets you apart:

• 2+ years of SIU investigator experience.

• Current or prior SIU leadership experience managing diverse teams across multiple locations and functions within SIU.

• First and Third-Party auto and property claims investigations.

• SIU or Fraud Investigation Designations (CFE, CIFI, SCLA, etc.,).

• Demonstrated experience in leveraging business data to inform decision making and drive strategy.

• US military experience through military service or a military spouse/domestic partner OR Law Enforcement experience.

• Experience leveraging Digital Fraud Detection as a source of proactive referrals.

• Experience leading projects or advancement into new areas of fraud detection and investigation.

• Deep network across P&C industry.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130.00 - $205,580.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com .

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Manager, Claims Operations, you will lead a team of Sr. Injury Adjusters. This team will handle moderate complexity Attorney Repped Auto injury Claims for the Western Region.

In this role you will lead auto claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. You will develop engaged employees through regular coaching and feedback to deliver business results. Implement process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in Phoenix, AZ. Relocation assistance is not available for this position.

What you'll do:

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Inspect and review quality of claim files and provide feedback to employees as appropriate.

• Provide coaching and awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.

• Proactively find opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners

• Create conditions for success removes obstacles, lead and champion change.

• Achieve optimal productivity through handling workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.

• Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.

• Handle escalations and make appropriate decisions based on the policy.

• Facilitate and guide employees through skill identification and developing for career progression, support projects by serving as a subject matter expert.

• Hire, develop, and coach claims employees for results delivery.

• Consistently coach employees on claims handling and finds opportunities to improve overall process and engagement.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.

• 2 years of direct team lead, supervisory or management experience.

• Experience using and interpreting data to make decisions.

• Demonstrated leadership, initiative, customer service and/or claims handling skills.

• Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.

What sets you apart:

• Current leadership experience as an Auto Claims Manager or Supervisor

• 5+ years handling 3rd party auto moderately complex Injury claims

• Experience handling complex auto claims

• Experience handling auto injury claims for the Western Region

• Strong experience coaching and developing claims adjusters to meet organizational and development goals

• Insurance Designations (i.e.: CPCU, SCLA)

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160 - $178,480.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated SIU investigator, you will protect USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures.

This is a field-based role in the Fayetteville, NC area and north - candidates who are willing and able to work in the Fayetteville, NC and surrounding areas are encouraged to apply.

Relocation assistance is not available for this position.

What you'll do:

• Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims.

• Participates in the development of fraud prevention strategies.

• Applies knowledge of P&C insurance industry products, services, and processes in investigating claims to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.

• Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims.

• Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools.

• Makes recommendations within defined authority guidelines.

• Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome.

• Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention.

• May serve as a resource team member on specific matters through demonstrated skill or training.

• Assists with the delivery of fraud awareness training initiatives in a defined environment.

• Handles CAT duty responsibilities as business requires.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.

• 2 years claims adjusting experience, or P&C SIU/Fraud Investigation experience OR 4 years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience.

• Proven investigatory skills.

• Experience acquiring statements from various parties to incidents, witnesses, and suspects.

• Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud.

• Confirmed ability to coordinate and prioritize workload, performing multiple tasks and devising solutions to problems.

• Familiarity with using computers and various software packages to enter and extract data for analysis from relevant data sources and systems.

• Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology.

What sets you apart:

• SIU field experience

• P&C experience to include Auto, Property and Underwriting

• Current or prior SIU investigations experience working in diverse teams across multiple functions within SIU

• SIU, Fraud Investigations, Military or Law Enforcement experience

• Validated ability to handle complex fraud cases and/or rings

• Ability to use public record systems and/or claims databases to support investigations

• Ability to work with minimal direct supervision and lead an active caseload

• Proficiency in establishing, documenting, and pursuing appropriate investigative awareness and strategies

• Related professional designations (e.g. CIFI, CFE, CPCU, etc.)

• Have the ability to work across multiple time zones

Other Work Requirements:

• May require the ability to crouch and stoop to inspect damaged vehicles

• Need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 65,150 - $ 117,260 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA