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Bank Business Process Consultant Lead - USAA

Posted: Sep 19, 2024 06:39
San Antonio, TX

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Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other.

Come be a part of what makes us so special!

The Opportunity

What you'll do:

We are seeking a dedicated Bank Business Process Consultant Lead.

This position can be based in our San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Charlotte, NC; Chesapeake, VA or Tampa, FL offices. We offer a flexible work environment that requires an individual to be in the office 4 days per week. Relocation assistance is not available for this position.

Manages Contact Center quality related Issues and works with business stakeholders to conduct collaborative root cause analysis and develop action plans to mitigate risk. Applies expert knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities within the Bank. Executes, oversees and monitors the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank.

Identifies and implements strategic opportunities and solutions for key stakeholders.
Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework. Ensures alignment with customer and appropriate bank roadmap(s) and strategy.
Coaches others and leads acquisition and application of expert knowledge of the business.
Leads planning & execution and directs and coordinates activities for highly complex projects.
Applies a holistic understanding of risk and regulatory compliance to includes business strategies and solutions.
Manages risks by using established methodologies and exercising control plans to ensure alignment with CoSA specific requirements, process requirements, and business needs.
Provides consultation to influence and ensure CoSA level and business level processes address risk across all activities.
Reviews, advises, and develops communication plans for customers and internal stakeholders.
Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (12 years of experience in lieu of a degree).
8 years of experience in business process consultation, process design, developing business processes, procedures, measures, metrics.
Expert knowledge of bank products and processes.
Experience leading programs/projects, business process owner/consultant or working in an agile environment.
Extensive experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.
Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.
Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.
Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.

What sets you apart:

5+ Years of Operational and/or Compliance Risk Experience
Experience with managing risk across Contact Center operations
Advanced understanding of the Issues Management process and demonstrated application of knowledge, skills and abilities towards work products and deliverables associated with Issues
Experience conducting root cause analysis and developing risk mitigation action plans
Critical thinker, understanding of risk management principles, and ability to influence change across processes.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550-$230,440 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Information/Cyber Security Intern - USAA

Posted: Sep 19, 2024 06:38
San Antonio, TX

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Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Information Security Internship is an outstanding program where you'll get to learn from experienced professionals and gain hands-on-experience in the Information Security organization. There are several different teams (ie. Network Security, Application Security, Cyber Incident Response, Penetration Testing, Threat Intelligence, Identity Access Management, Compliance and Insider Threat, etc..), each responsible for specific areas and involve various skills. The teams work together to ensure comprehensive protection and address different aspects of information and cyber security.

Our internship program lets you showcase your skills, while gaining real-life experience that'll help you jump-start your career. Our interns deliver innovative solutions to real business challenges, while building enduring relationships in a collaborative culture with their manager and an assigned mentor.

The internship is based at USAA Corporate Headquarters in San Antonio, TX .

What you'll do:

Our Information/Cyber Security Interns , work under direct supervision and following risk and compliance procedures and mentorship, perform routine work assignments and problem resolution to support other team members, including the following tasks:

Responsible for ensuring that security requirements are adequately addressed in all aspects of a solution/application enablement and sustainment lifecycle.
Design, develop, code, integrate, and test functional security/technical solutions under direct supervision.
Developing comprehension of Site Reliability Engineering practices in their domain.
Ensures risks associated within their domain activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.
Monitors and fixes systems, tools, and vendor integrations.
Collaborates with Security Analysts, IT and Business Partners to tune, harden, and improve Security solutions and technologies to keep up with the latest trends and threats.
Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you need to have:

To qualify, you must be pursuing a degree from an accredited college or university, and plan to graduate after the final day of the internship. Most of our interns participate the summer between their junior and senior years. Our 2025 internship will start on May 28, 2025 and last through August 8, 2025.

Graduation date cannot be prior to August 8, 2025
Pursuing a bachelor's degree or higher in Cyber Security, Management Information Systems, Computer Science, Identity Management, or a related field at a 4-year accredited university.
Up to 2 years of related experience in Security Engineering and/or Information Technology with a security focus to include proven experience leading enterprise technology projects or initiatives.
Foundational knowledge of delivering technology solutions in all phases of a solution development lifecycle.
Fundamental experience with modern programming/scripting languages and frameworks.
Comprehension of security engineering activities using modern DevSecOps practices.
Rudimentary experience with agile delivery methods and deep desire to be flexible while delivering value early and often.
Foundational knowledge of platform engineering concepts on security standard processes in infrastructure/policy as code, security architecture design patterns, security vendor integrations, and CI/CD pipelines with built in application security controls.
General comprehension of cloud and emergent technologies such as: Public Cloud, Containerization, Security Data Lakes, ML/LLMs, GenAI, etc.

What sets you apart:

Graduation date between August 2025 and July 2026
Understanding of data loss prevention, cloud access security broker, and SIEM tools
Understanding of the MITRE ATT&CK framework
Understanding of the cyber threat landscape
Experience with scripting languages such as Python or PowerShell
Experience communicating technical issues to non-technical audiences.
Experience with Application Programming Interfaces (APIs)
Familiarity with Agile Workflows and Software Development Life Cycle (SDLC)
Understanding of network and web protocols
Experience with Data Analytics

USAA views its internship program as a pipeline to possible future employment. This is based on an individual's graduation date, performance, role qualifications, and business need. To be considered for possible future employment opportunities interns must meet the full-time work eligibility requirements for any given role. Thus, interns should ensure their sponsorship status and other provided information is accurately reflected on their intern application. Inadequate completion of your application may render you ineligible for further consideration in the hiring process.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the hourly range based on your experience and market data of the position. The actual hourly rate for this role may vary by location. The range for this position is: $23 - $34 .

Interns will receive an intern stipend to assist with expenses.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Interns may not be eligible for all benefits , for more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Risk Analyst Senior - Bank - USAA

Posted: Sep 19, 2024 06:38
San Antonio, TX

Login to Apply

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

As a dedicated Risk Analyst Senior - Bank, you will join the Bank Operational Risk Management (BORM) Program Oversite and Governance Team (PrOG), leading risk management oversight for one or more activities in the BORM framework which includes key risk identification, measurement, monitoring, control, and reporting. You will drives the understanding and management of risk through appropriate practices and processes and take ownership of assessing and overseeing business exposures including key and emerging risks. Additional responsibilities include the following:

Leading activities that monitor the risk and control environment and provide effective challenge to internal and external partners to ensure that exposures are kept at acceptable levels. Raising and reporting risks to the appropriate governance bodies.

Implementing complex initiatives and cross functional teams within BORM that could also include partnering with the Bank Chief Risk Office, multiple bank business and program functions across the Enterprise that drive successful problem resolution.

Demonstrating broad operational risk knowledge and expert knowledge of core bank business discipline(s), products, and processes.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

The Opportunity

What you'll do:

Partners with key collaborators in the bank to identify, assess, aggregate and document risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and third-party operations using advanced knowledge.
Communicates results of risk assessments to, business process owners and various levels of leadership in the bank.
Implements new bank risk policies, practices, appetites, and solutions to ensure comprehensive understanding and management of bank risks according to industry standard process.
Enhances and contributes to bank tools, and methodologies to measure, monitor, and report risks based on established strategy.
Applies advanced knowledge to use or produce analytical material for discussions with cross functional teams to understand bank business objectives and influence solution strategies.
Serves as a key contributor in cross-functional teams in the bank to identify, assess, aggregate, and mitigate current and emerging bank risk events.

What What you have:

Bachelor's degree in Risk Management, Business, Finance, or a related field and 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
6 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting, or other related operational area.
Or advanced degree/designation in Risk Management, Business, Finance, or other subject area relevant to risk management and 4 years of work experience in a subject area relevant to risk management.
Risk management experience in a complex institution and/or highly matrixed environment.
Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.
Ability to effectively work with both internal and external partners in a highly collaborative environment.
Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include proven ability to effectively make data-driven decisions.
Proactively identifies potential concerns and follows-up to resolve issues.
Advanced knowledge of Microsoft Office products including Excel and PowerPoint.
Knowledge of federal regulation 12 CFR Part 30, including Appendices A and D and with federal supervisory guidance, to include:
OCC Documents: Large Bank Supervision Handbook; OCC Safety and Soundness Handbooks - Internal Controls, Corporate & Risk Governance, Retail Lending; and key OCC bulletins - Model Risk Governance, Model Risk Management, New Products and Services Risk Management, Third Party Risk Management, Technology Risk Management, Stress Testing, and Operational Risk
Federal Reserve Documents: Consolidated Supervision Framework for Large Financial Institutions; Federal Reserve Board Bank Holding Company Supervision Manual
FFIEC Manuals and Handbooks to include: Banking, General understanding of federal laws, rules, and regulations, to include: CRA; ECOA; FCRA; MLA; SCRA; Regulation DD; Regulation E; Regulation Z; BSA/AML; and UDAP/UDAAP

*Laws and Regulations for illustrative purposes. Roles would need an understanding of all federal and state laws and regulatory guidance applicable to the organization and responsibilities of the role.

What sets you apart:

Demonstrated breadth of experience across key operational framework activities, including, but not limited to, issue management, internal and external operational loss events, new activity risk assessments, risk appetite metrics, key risk indicators, coverage plan requirements, and quality monitoring.
Process and / or project leadership experience with a proven track record of achieving landmarks and process / project implementation by target dates.
Independent problem solver, with the ability to effectively challenge and collaborate with the business, peers, leadership, and Independent Risk Management partners via strong communication skills - including business writing to communicate assessments at an executive level.
Ability to drive programmatic change within teams, the business, and program owners.
Advanced Microsoft Office skills, including the ability to perform data analytics within Excel, and create PowerPoint decks that tell the story at an executive level.
US military experience through military service or a military spouse/domestic partner [optional]

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160 - $189,530 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Lead Capacity Planner - Fraud Production - USAA

Posted: Sep 19, 2024 06:38
San Antonio, TX

Login to Apply

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

As a dedicated Capacity Planner Lead for Fraud Production, you will be responsible for modifying predictive models and forecasting workforce assumptions based on business intelligence to support operational workforce capacity planning and forecasting for USAA sales, service, and claims environments. Applies innovative quantitative analytical approaches for developing recommendations which resolve business problems, drive solutions and process improvements, and assess capacity impacts of operational injects. Collaborates with internal and external partners to ensure processes, procedures and systems provide accurate and reliable capacity planning and financial alignment for yearly budgeting and re-forecasting processes.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.

Relocation assistance is not available for this position.

The Opportunity

Conducts CoSA and Enterprise complex specific scenario modeling and gap analysis that reflects multi-skill forecasted workforce variables, projects, and operational objectives including accurate and timely workforce predictions for budgeting, planning and pipeline exercises.
Gathers, influences, and applies business intelligence from CoSA leaders and support partners as well as emerging trends that drive model injects to improve forecast accuracy.
Leads the development of complex or unique short-term and/or long-term tactical and strategic capacity plans that reflect internally prepared forecasted workforce factors, shrinkage, attrition, and staffing both internal and 3P.
Prepares written documentation and summaries on findings for delivery to executives.
Provides expert knowledge of the business, various channels, routing strategies and their applications and processes.
Provides organizational and industry thought leadership, guidance and recommendations related to business or contact center operations policy and procedures, including an understanding of service objectives and business or contact center analytics.
Consults with 3P relationship management team and suppliers on demand and supply trends to improve execution of short and long-term capacity plans.
Leads discussions with internal and cross functional teams to understand, collaborate and influence solution strategies of highly complex business objectives.
Applies expert knowledge of various forecasting/capacity planning methodologies and performance standards using diverse data applications/visualization tools and techniques. (SAS, Tableau, NICE WFM, Genesys Decisions or other capacity modeling tools etc.)
Succinctly delivers analysis/findings in a manner that conveys comprehensive understanding, influences CoSA and Enterprise business leaders, garners support for recommendations, drives business decisions, and influences business strategy.
Develops and communicates insights that consistently influence and drive action with business executives by using fact-based, holistic, and forward-looking perspectives.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree in a Business, Analytical, STEM, or Economic field of study; OR 4 years work experience in statistics, mathematics, forecasting, planning or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of experience in workforce management to include the utilization of workforce management tools & data analysis tools, telecommunications tools, contact routing and/or workload delivery systems.
Demonstrated ability to influence change vertically and horizontally across the Enterprise.
Expert level experience using diverse data applications/visualization tools such as SAS, Tableau, NICE WFM, Genesys Decisions or other capacity modeling tools.
Extensive experience developing strategies and building complex models to maximize business or contact center performance and influence financial impacts.
Subject matter expertise and comprehensive understanding of business or contact center operations across all functions with experience improving business or contact center operations policy and procedures.
Demonstrated experience performing regression analysis.
Demonstrated experience communicating complex capacity planning topics to a variety of audiences, including executive management, to influence change, mitigate risk, and/or support change management.
Demonstrated experience in turning data into insights.

What sets you apart:

US military experience through military service or a military spouse/domestic partner
Over 8 years of experience in contact center workforce management.
Over 5 years of experience in contact center capacity planning and forecasting.
Sophisticated data analytical experience, turning data into insights.
Extensive Microsoft Office expertise, to include sophisticated spread-sheeting & presentation skills.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160 - $178,480.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Director, Underwriting Research- (Flood/Residual Markets) - USAA

Posted: Sep 19, 2024 06:38
San Antonio, TX

Login to Apply

Job Description

Why USAA?

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Director, Underwriting Research , you will ensure USAA P&C compliance with applicable federal flood and state residual market regulatory and legislative requirements, analyzing, interpreting, and communicating the impact. Develops, negotiates, implements, and monitors residual markets vendor contracts to meet USAA P&C business needs. Develops, implements, and manages flood insurance and residual market processes and programs to ensure they are compliant with internal requirements, executed in a cost-efficient manner and effective in achieving desired outcomes.

This position has the ability to work remotely in the continental U.S. with occasional business travel.

What you'll do:

Administration of USAA's Write Your Own (WYO) Flood Program, including FEMA rule interpretation, ensuring federal regulatory compliance, and supervising vendor relationships.
Serve as a trusted advisor and liaison to internal and external partners on state residual market insurance matters.
Proactively monitor and analyze the regulatory & legislative landscape.
Ensure legal, regulatory and corporate compliance with state FAIR plans and Windpools.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
Mitigate, monitors, and report financial impact from the state residual markets.
Ensures contracts and agreements continuously meet the needs of state residual markets and are compliant with applicable current and new legal requirements.
Serve as the FEMA point of contact for USAA on all FEMA Write Your Own (WYO) matters through the federal government.

What you'll have:

Bachelor's Degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of experience in Property & Casualty, Project Management, Process Engineering, Business Process or Risk Management, to include direct experience executing underwriting processes and/or defining underwriting procedures.
3 years of direct team lead or management experience.
Advanced knowledge of relevant industry practices, trends, and regulatory requirements.
Experience reviewing policies and procedures documents and identifying and articulating the risks and opportunities.
Proven skills in developing strong relationships with peers and business stakeholders and collaborating across the organization.
Advanced experience in developing and presenting analysis and findings to senior levels of management and key stakeholders to gather support for business initiatives and influence strategy.
Advanced proficiency using Microsoft Word, Excel, PowerPoint, and/or Access.

What sets you apart:

Proficient understanding and experience with federal flood and state residual markets.
Demonstrated experience in vendor contract management.
Subject-matter-expert level of business acumen in the areas of insurance and insurance business operations and industry practices.
Leads the contracting process to implement complex residual market or federal flood vendor services.
Demonstrated ability to work with and through 3rd party contract language and requirements.
8 years of relevant insurance sales, service, and/or underwriting experience with demonstrated accountability for complex tasks and/or projects.
Demonstrated knowledge of P&C Industry.
Demonstrated knowledge of relevant industry practices, trends, and regulatory requirements.
Demonstrated analytical, organizational, and problem-solving abilities requiring a high attention to detail to identify data errors and/or process gaps quickly and effectively.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer :

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550-$230,400.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Data Modeler (Senior) - USAA

Posted: Sep 18, 2024 02:46
San Antonio, TX

Login to Apply

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Data Modeler (Senior), you will get to work with P&C Data & Analytics and help define the strategy and vision of our data modeling practice. This position holds the responsibility to design, enhance, and maintain quality logical and physical database designs that meet business requirements and ensure maximum application data quality and performance. Facilitate and participate in all phases of the data development lifecycle; review and analyze requirements, maintain both logical and physical data model objects. Facilitates and participate in cross functional teams to clarify and conform data requirements and business rules around data with their data stewards, business teams, and Information technology partner teams. Ensure data models are meeting the USAA guidelines for data modeling, metadata requirements, attribute name and type creation. Viewed as senior resource in given field for department and or unit. Provides technical advice to lower-level associates and other functional areas.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ. Relocation assistance is not available for this position.

What you'll do:

Leads and/or engineers the full cycle of data solutions from analysis, solution design, data pipeline engineering, testing, deployment, scheduling, and production support.
Designs and implements highly-complex technical solutions for data engineering and analytic systems using new methodologies and emerging technologies.
Designs, builds, manages and optimizes data pipelines for data structures encompassing data transformation, data models, schemas, metadata, data quality, and workload management.
Leads design reviews for the team and provides recommendations using innovative architectural concepts and principals.
Breakdowns business features into technical stories and approaches. Presents to leadership and influences on technical solutions.
Creates proof of concepts and prototypes on highly complex solutions and presents to leadership to deliver on vision for solution.
Collaborates with cross-functional partners and stakeholders to lead technical solutions.
Implements efficient defect management, root cause analysis, and resolution processes.
Helps develop, maintain, and enforce the company's data development tools and standards. Conduct code reviews on a regular basis to improve quality and ensure compliance
Creates the development of data pipelines, extracting data from our various applications (internal & external sources) into the Data Platform.
Assists in setting technical direction for the team and serves a mentor to team members.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of data engineering, data analysis or software development experience implementing data solutions with at least 2 years of data engineering or data management experience.
Proven experience with end to end delivering of data solutions that includes building, managing, and optimizing data pipelines across cloud environments; curating and modeling the data for various types of consumers/products and their pattern of usage to include data marts, data lake, and operational analytic applications.
Strong understanding of the agile principles and ability to apply them.
Extensive knowledge and experience in SQL and Relational Databases.
Proficient in working with Cloud technologies and tools.

What sets you apart:

6 or more years hands-on experience with physical and relational data modeling within Erwin or comparable data modeling tool
6 or more years of developing models and or reverse engineering relationships from database platforms (snowflake, oracle, sql server, etc...)
4 or more years of experience working with P&C Data (Financial,Claims,Policy, etc..) Guidewire expertise a plus
Knowledge of data modeling principles including conceptual, logical data models, physical data models
Experience working with relational data models
Knowledge of metadata management and related tools
Strong communication skills

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130-208,580 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Cyber Security Advisor - Mid Level - USAA

Posted: Sep 18, 2024 02:46
San Antonio, TX

Login to Apply

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are looking for a mid-level Info Security Advisor to join our Cybersecurity Third Party Risk Management team. You will be dedicated to assess the integrity, confidentiality, and availability of USAA's data by meticulously evaluating and mitigating risks posed by external partners and vendors. Your mission is to safeguard USAA's digital assets and reputation through detailed assessments and proactive risk management strategies.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the following locations: San Antonio, TX. Relocation assistance is not available for this position.

What you'll do:

Creates and contributes to Information Security governance.
Publishes, maintains, and/or interprets moderately sophisticated Information Security governance requirements (e.g. policies and standards).
Performs repeatable methods and measurements to determine Information Security risk and recommends improvements to the process.
Performs security risk assessments of moderately complex projects, new technologies, business partners, and third parties.
Consults with individuals and teams (advice, guidance and assistance) on Information Security risk; guides the security direction of USAA technical projects and initiatives.
Recommends risk treatment options for technical projects and initiatives.
Responds both verbally and in writing to routine inquiries and periodic exams from internal control partners (e.g. legal, compliance, audit, risk).
Guides and assists process owners in the identification, development, and testing of Information Security controls for risk mitigation effectiveness.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
4 years of work experience in one or more of the eight areas Security and Risk Management, Asset Security, Security Architecture and Engineering, Communication and Network Security, Identity and Access Management (IAM), Security Assessment and Testing, Security Operations, and/or Software Development Security.
2 years of related experience in conducting risk assessments, recommending risk treatment options and/or developing program governance (e.g. policies and standards).
Proficient level of business acumen in the areas of business operations, risk management, industry practices and emerging trends.
Solid understanding of security protocols, application security, cryptography, authentication, authorization, and security.
Knowledge of applicable information security frameworks, standards, regulatory requirements, and controls.
Knowledge and application of security controls/mechanisms and threat/risk assessment techniques pertaining to sophisticated data, application, and networking environments.

What sets you apart:

Certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Systems Auditor (CISA), Certified Third Party Risk Professional (CTPRP), or similar credentials.
Working knowledge of industry standards and regulations (e.g., ISO 27001, NIST SP 800-53, GDPR, etc.) related to information security, technology, and privacy.
Work experience in information security, risk management, vendor management, or related roles, preferably in a corporate or consulting environment.
A commitment to staying updated on emerging threats, technologies, and standard methodologies in information security and risk management through continuous learning and professional development activities.
Available for domestic and international travel