Company Detail

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Fraud Prevention and Detection Analyst Lead, you will provide expert knowledge of fraud policies, processes, systems, Litigation, and industry practices to help detect and minimize high-risk and/or suspicious activities. Protects member assets by minimizing fraud loss, risk exposure and by providing efficient customer service; assists with developing fraud prevention and detection business plans that provide employees with resources and information to accomplish business objectives.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. However, any individual that resides within a 60-mile radius of the listed USAA office locations and able and willing to work 4 days from the office is preferred.

What you'll do:

• Identifies trends and patterns in fraud activity and suggests rule/policy changes to assist with preventing fraud losses.

• Leverages expert business/analytical knowledge to identify process/strategy deficiencies and provides recommendation for process improvement. Monitors operational metrics to provide insight to management on business performance and recommends solutions and improvements for fraud prevention.

• Reports validated fraud activity to Strategy Teams, Financial Security Investigations and Fraud Recovery Teams, and/or Special Investigations Unit team and performs ad-hoc report analysis to identify fraud patterns.

• Responsible for researching, resolving, and providing timely response to fraud activity research requests.

• Succinctly delivers sophisticated analysis/findings in a manner that conveys understanding, influences management team and executives.

• Exhibits high level of integrity during presentations and interactions with executive leadership.

• Provides mentorship to fraud investigators and serves as a resource to team on raised issues of a sophisticated nature.

• May provide input to policies, programs and other efforts crafted to prevent, detect, identify, and resolve fraudulent activity by customers, potential customers, and outside agents.

• Responsible for implementing action plans for issue management to mitigate potential risks and identify gaps within operational processes.

• Consults with internal partners on standard methodologies, processes, and procedures to prevent financial losses from fraud, answers incoming internal partner inquiries.

• May collaborate with outside Counsel and Litigation partners to develop strategy on litigated matters.

• Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of risk management, fraud investigation or fraud prevention/detection experience in a financial services industry.

• Experienced knowledge of enterprise fraud management platforms and techniques used to identify fraud trends.

• Knowledge and understanding of fraud investigations as well as application of case law and state laws and regulation.

• Extensive experience supporting risk/compliance initiatives within the business.

• Experience resolving and working through escalated and complex customer issues.

• Proven track record to rapidly absorb and synthesize data to form an accurate understanding of context and issues and make strategic and tactical recommendations to business partners.

• Excellent verbal, written, and interpersonal communication skill.

• Specific to Bank incumbents: General knowledge of REG CC, REG E, REG O and or REG Z Certificates and Designations Association of Certified Fraud Examiners (ACFE) preferred fraudulent activities for a wide range of enterprise financial products and services.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner.

• Over 5 years of retail banking fraud experience.

• Over 3 years of deposit product related experience i.e., checking, savings, etc.

• Over 3 years interpretating data to make meaningful decisions.

• Over 3 years of project management related experience.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990 - $172,000 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Fraud Prevention and Detection Analyst Lead, you will provide expert knowledge of fraud policies, processes, systems, Litigation, and industry practices to help detect and minimize high-risk and/or suspicious activities. Protects member assets by minimizing fraud loss, risk exposure and by providing efficient customer service; assists with developing fraud prevention and detection business plans that provide employees with resources and information to accomplish business objectives.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. However, any individual that resides within a 60-mile radius of the listed USAA office locations and able and willing to work 4 days from the office is preferred.

What you'll do:

• Identifies trends and patterns in fraud activity and suggests rule/policy changes to assist with preventing fraud losses.

• Leverages expert business/analytical knowledge to identify process/strategy deficiencies and provides recommendation for process improvement. Monitors operational metrics to provide insight to management on business performance and recommends solutions and improvements for fraud prevention.

• Reports validated fraud activity to Strategy Teams, Financial Security Investigations and Fraud Recovery Teams, and/or Special Investigations Unit team and performs ad-hoc report analysis to identify fraud patterns.

• Responsible for researching, resolving, and providing timely response to fraud activity research requests.

• Succinctly delivers sophisticated analysis/findings in a manner that conveys understanding, influences management team and executives.

• Exhibits high level of integrity during presentations and interactions with executive leadership.

• Provides mentorship to fraud investigators and serves as a resource to team on raised issues of a sophisticated nature.

• May provide input to policies, programs and other efforts crafted to prevent, detect, identify, and resolve fraudulent activity by customers, potential customers, and outside agents.

• Responsible for implementing action plans for issue management to mitigate potential risks and identify gaps within operational processes.

• Consults with internal partners on standard methodologies, processes, and procedures to prevent financial losses from fraud, answers incoming internal partner inquiries.

• May collaborate with outside Counsel and Litigation partners to develop strategy on litigated matters.

• Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of risk management, fraud investigation or fraud prevention/detection experience in a financial services industry.

• Experienced knowledge of enterprise fraud management platforms and techniques used to identify fraud trends.

• Knowledge and understanding of fraud investigations as well as application of case law and state laws and regulation.

• Extensive experience supporting risk/compliance initiatives within the business.

• Experience resolving and working through escalated and complex customer issues.

• Proven track record to rapidly absorb and synthesize data to form an accurate understanding of context and issues and make strategic and tactical recommendations to business partners.

• Excellent verbal, written, and interpersonal communication skill.

• Specific to Bank incumbents: General knowledge of REG CC, REG E, REG O and or REG Z Certificates and Designations Association of Certified Fraud Examiners (ACFE) preferred fraudulent activities for a wide range of enterprise financial products and services.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner.

• Over 5 years of retail banking fraud experience.

• Over 3 years of deposit product related experience i.e., checking, savings, etc.

• Over 3 years interpretating data to make meaningful decisions.

• Over 3 years of project management related experience.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990 - $172,000 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Member and Performance Insights team serves as a central data and analysis resource for multiple units within the Payments & Bank Omnichannel group. We provide analysis supporting Omnichannel strategy and serve as performance analysis -concierges- for the bank's channels, first-line-of-defense risk & controls, and experience & delivery teams. We advance the instrumentation, accuracy, and utilization of Omnichannel critical data elements by 1) maintaining oversight and governance of data that drives our channels, ensuring its accuracy and compliance to regulatory requirements, 2) being the single source of truth for omnichannel performance ensuring data consistency, serving all channels that serve our members, 3) developing omnichannel performance reporting and scorecards in an actionable format to complete the sales and service strategy, and 4) having a deep understanding of channel strategy and delivering insights that help omnichannel leaders and partners effectively deliver a member-focused experience. This position will focus primarily on supporting Bank Contact Center operations by providing leadership with the insights and tools they require to effectively manage the business.

As a dedicated Business Strategy Analyst Lead, you will use quantitative and qualitative analysis to provide thought-leadership on evolving industry trends, market developments, USAA's strategic direction, regulatory environment, and macroeconomic trends for the business unit. Provides insights and information-based context for key stakeholders in the business unit to effectively lead, influence, and impact line of business strategy.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Leads discussions with key partners to communicate information learned from analyses, provide input into line of business strategy development, and drive and influence business decisions. Leads integration of the analytic strategy and business strategy.

• Supervises efforts to identify key business assumptions and hypotheses around line of business strategy. Continuously refines hypotheses and identifies business questions to explore further.

• Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience and provides support to lower levels towards this effort.

• Collaborates with key partners to evaluate and uncover complex or critical strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.

• Applies experienced analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals.

• Effectively influences and drives strategic agreement using subject matter expertise and interpersonal and negotiation skills.

• Serves as a team lead and provides guidance and on-the-job training to team members.

• Ensures risks associated with business activities are optimally identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree in Business, Science, Finance, Economics or related subject area; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of data and/or analytics or strategy consulting experience; OR a minimum of 6 years of data and/or analytics or strategy consulting experience and up to 2 years of dynamic functional business relevant experience for a total of 8 years of combined experience; OR Advanced Degree in Business, Science, Finance, Economics or related field and 6 years of experience in data and/or analytics or strategy consulting.

• Experience identifying business needs and developing strategic plans driven by qualitative/quantitative analysis and market insights.

• Experience working with leadership teams to identify key opportunities to develop and enhance business strategy using quantitative and qualitative analytics.

• Experience influencing business decisions.

• Strong analytical skills with experience using hypotheses-driven problem solving.

• Extensive experience leading and performing complex data analysis using various data analytics tools (i.e. Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics).

What sets you apart:

• 6 years of experience as a subject matter expert providing actionable Contact Center analytics.

• 4 years of experience creating informative and intuitive data visualizations and presentations that tell a story with data, preferably with Tableau.

• Experience developing database and reporting requirements.

• Experience presenting actionable results & recommendations to senior leadership.

• Experience leading and overseeing complex programs end-to-end.

• Ability to quickly understand and interpret data into meaningful findings to guide business decisions.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Software Engineer Lead you will partner with HR and the IT Delivery Manager to build a strategic roadmap, deliver technical expertise, and guide successful HR service delivery (HRSD) on the ServiceNow platform . You will provide support to the Enterprise through delivering best in class technology solutions. You will be engaged in all phases of the software systems and application development lifecycle which include gathering and analyzing requirements, designing, testing, documenting, and implementing software, responding to outages.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Design, develop, code, and test complex tactical as well as strategic cross functional technical solutions within ServiceNow HR Service Delivery, often collaborating with Engineers or Architects outside of team/department.

• Leads the team in in-depth code/design reviews and communicates updates and impacts to stakeholders to ensure smooth daily operations and accurate planning for multiple teams.

• Organize work and lead multiple teams to deliver features and solutions.

• As a key member of the program team, constantly evolve the HR Portfolio and roadmap in partnership with HR Business Process Owners, Architects and other stakeholders across the organization

• Independently resolves complex production issues and leads troubleshooting of end-to-end solutions that span multiple applications and systems.

• Mentor and coach junior / experienced engineers, including coaching of design principles for their teams and others

• Work with architecture to help define directions for cross functional or highly complex key technologies within a specific domain.

• May begin advancing professional development through active participation in industry organizations, writing programming publications, pursuing educational opportunities, establishing personal networks, and participating in professional societies.

• Stay current on the latest ServiceNow Application Development and HR Service Delivery features and functionalities.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree.

• 8 years of software development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) to include 2 years demonstrated leadership driving enterprise technology projects or initiatives.

• 6 years of experience delivering technology solutions in all phases of the software systems and application development lifecycle.

• Highly proficient in software engineering languages and tools; ability to develop on multiple platforms.

• Knowledge and advanced experience of leading code/design reviews.

• Demonstrated ability to address complex production issues by troubleshooting applications and systems.

• Ability to quickly understand applicable business acumen to provide appropriate Engineering solutions.

• Deep Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python

• Demonstrated experience working with cloud technologies and tools.

What sets you apart:

• 3 years of ServiceNow HR Service Delivery (Case and Content, Portal, Knowledge) experience with at least 1 full implementation.

• 5 years of in-depth experience in ServiceNow configuration, customization, workflows, integrations, web-based development languages (JavaScript, HTML, CSS, AJAX, HTTP, XML) and SQL / relational databases.

• ServiceNow CAD certified including deltas.

• 10 years of proven expertise in HRIS/HRIT with a strong understanding of HR processes, integrations, analytics, and reporting.

• Bachelor's degree in computer science, Information Technology, or related field.

• ServiceNow Certified Implementation Specialist - Human Resources (CIS-HR) certification.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550.00 - $230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking dedicated Sr. Property Adjusters with large loss specializing in contents experince to join our Field Team in Baltimore, MD . As a Senior Field Property Insurance Adjuster, you will work within established guidelines and framework to investigate, evaluate, negotiate, and settle moderate to large loss complex property content insurance claims presented by or against our members. You will confirm and analyzes coverage, recognize liability exposure and negotiate equitable settlements in compliance with all state regulatory requirements.

Field Property Adjusters focus on using technology and desk adjusting for a virtual first approach to inspections and claims handling. USAA also provides a company vehicle to physically inspect losses within your locally assigned territory. Field Adjusters may travel outside of their local territory to respond to claims in other regions when needed. This is an hourly, non-exempt position with paid overtime available.

What you'll do:

• Identifies and handles existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies and procedures for business activities.

• Handle assigned claims' caseload comprised of claims with complex damages including specialty claims. Updates initial reserve levels.

• Partners with vendors and internal business partners to facilitate complex claims. May also involve external regulatory coordination to ensure appropriate documentation and compliance.

• Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources.

• Proactively identifies and engages in additional confirmation of potential discrepancies involving complicated situations.

• Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate.

• Figures out coverage through analyzing information involving complex policy terms and contingencies.

• Communicates with insured about coverage or any issues that involve additional information or considerations regarding settlement amount.

• Resolves and negotiates complex claims settlement and makes recommendations to management for settlement amounts outside of authority limits.

• Maintains accurate and current claim file documentation throughout the claims process for complex claims.

• Proficient knowledge of estimating technology platforms to prepare claims estimates in order to manage complex property insurance claims.

• Serves as a resource for less experienced staff, providing informal coaching as appropriate.

• Recognizes and solves obstacles that occurs in the claims process without supervisory approval.

• May require limited travel to resolve claims and conduct in-person inspections.

What you have:

• High School Diploma or GED

• 2 years' relevant property claims adjusting experience of moderate complexity that includes writing estimates involving dwelling and structural damages

• Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire

• Proficient knowledge of Xactimate or similar estimating platform

• Advanced knowledge estimating losses of moderate complexity

• Proficient knowledge of property claims contracts and interpretation of case law

• Proven negotiation, investigation, communication and conflict resolution skills

• Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed

• Developing knowledge of residential construction

What sets you apart:

• US military service or military spouse

• Prior experience adjusting property claims using virtual technologies such as ClaimsXperience

• Prior advanced knowledge of Xactcontents

• Prior experience handling Contents only in higher severity/complex Large Loss claims

• Bachelor's degree

• Industry designations such as CPCU, AIC, SCLA

• Currently reside within or have the ability to self-relocate within 45 min from Baltimore, MD International Airport

• Currently hold an active Adjuster License Physical Demand Requirements:

• May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.

• May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.

• May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.

• May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $66,780.00 -$120,200.00 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Relocation assistance is not available for this position.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a Bank Operational Risk Principal. The right candidate will have strong second line of defense fraud oversight experience as well as a tenured enterprise risk experience. The Bank Operational Risk Principal is responsible for driving and leading all aspects of the organizational health of the Bank Operational Risk Management (BORM) program as it continues to mature its processes and advance its governance and oversight capabilities.

This Bank Operation Risk Principal is a hybrid work type and can be based in one of the following locations: Charlotte, NC; San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA or Tampa, FL. Hybrid roles help employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results

What you'll do:

• Leads and develops strategy to drive consistency and maturation of BORM and EORM (policies, standards, execution) and improved quality of risk output. Provides direction on highly complex and outstanding Bank operational risk issues.

• Leads efforts to complete regulatory responses with vitality and a high degree of quality (Consent Order, Examinations, etc.) while ensuring appropriate communication and collaboration with impacted partners. Interacts with regulators and internal and external auditors as main point of contact related to bank operational risk management related issues and requests.

• Serves as a key advisor and consultant to the Bank Operational Risk Management executive on risk management and mitigation efforts, a proxy / delegate in senior leadership forums as appropriate as well as a point of contact for federal regulatory agencies on operational risk management issues.

• Drives remediation efforts by demonstrating industry-leading subject matter expertise and experience to prioritize, strategize, and build consensus within the team and senior management (Audit findings, MRA's, etc.) across various departments.

• Improves and expands Bank ORM's engagement in PRCI and RCSA activities at the Bank and effectively communicates programmatic changes from FLOD and Enterprise Risk teams. Identifies gaps and develops strategic solutions to resolve.

• Develops efficiencies and strategic improvements to Bank ORM-wide programs (Risk Monitoring, Effective Challenge, KRI's, RAMs).

• Leads collaborative engagements and crafts standard processes across the Bank ORM vertical product-aligned teams and the horizontal risk-aligned teams to ensure proper identification of risks and emerging trends.

• Responsible for the development and delivery of training to build technical and business insight within the Bank ORM organization.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 10 years of experience applying Operational Risk frameworks in a financial services and/or banking industry to include 6 years of specific operational bank risk management experience and accountability for highly complex projects/initiatives with significant impact.

• Executive-level business insight in the areas of Bank operations and Bank industry practices.

• Experience interacting with legal counsel, auditors, regulators, and examiners.

• Demonstrated strategy development and thought leadership within Bank Operational Risk.

• Experience applying Operational Risk subject-matter expertise to produce innovative solutions for work results.

• Proficiency in Bank Operational Risk consulting skills to include gathering and synthesizing business requirements and communicating and/or facilitating constructive opportunities to a variety of audience levels.

• Experience collaborating with key resources and partners, influencing decisions, and leading work to achieve strategic goals required.

• Ability to influence partners across the enterprise.

• Proven track record to connect business results with enterprise objectives and strategy.

• Experience addressing senior management-level audiences and committees with ability to quickly summarize and communicate complex topics.

• Demonstrated experience in applying operational risk frameworks such as risk governance, control efficiency measurement, process, risk and control analysis, and risk management coverage plan (monitoring, assessment, and testing).

• Strong background of leading change across risk areas, risk tools, asset classes and processes.

• Extensive experience in driving successful implementation of programs within an operational risk function.

• Understands not only the theory of an effective operational risk management program, but has experience applying the theory and driving impactful results.

• Proven ability to manage and drive multiple remediation activities to completion timely and with high degree of quality.

What sets you apart:

• 15+ Years of Fraud experience to include Account take-over, Identity Theft Operations, payment card (debit & credit) detection, Credit Card Fraud Claims, , wires, and ACH detection - Required

• 10+ Years of Enterprise Operational and/or Compliance Risk Experience Required

• 10+ Years of Second Line of Defense (SLOD); Fraud Oversight Experience Preferred

• 5+ years BSA/AML expertise

• Subject matter expertise in fraud policy, program standards, and coverage plans.

• Demonstrated experience in operating with senior committee structures and explaining complex content in a clear, logical manner

• Experience progressing regulatory commitments / regulatory compliance

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $158,960 - $303,830.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

Our dedicated Audit Manager - IT , leads and executes complex technology and information/cyber security (IT/IS) audit engagements throughout the audit lifecycle, to include understanding of horizontal and vertical business impacts, integrating audits with IT, analytics, and projects and reviewing work papers. Creates and independently performs complex work assignments and problem resolution in support of risk-based assurance and advisory IT/IS engagements. Leverages results from engagements and continuous monitoring activities to assist Audit Leadership in updating risk assessments. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Tampa FL; Phoenix, AZ or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Primarily serves as Auditor-in-Charge (AIC) and main point of contact for the business through IT/IS Audit engagements.

• Leads and executes complex IT/IS audit engagements throughout the audit lifecycle and leads continuous monitoring and advisory activities, special reviews, and investigations.

• Manages day to day engagement-related efforts and assignments of Audit team members with varying degrees of expertise and experience when conducting engagements as the Auditor-in-Charge (AIC).

• Develops and independently updates IT/IS risk and control matrix at the engagement level for each engagement.

• Performs detailed review of work by team members; providing feedback/questions and completes audit team end of engagement evaluations when applicable.

• Ensures engagements are completed objectively, professionally, and in accordance with corporate and industry audit standards. Makes recommendations for severity ratings to Senior IT Audit Manager and Director.

• Identifies control weaknesses and opportunities for improvement in the current operating environment and provides recommendations for corrective action; drafts the related audit issues and audit reports for issuance to respective client leadership.

• Communicates effectively with the business/clients and delivers risk-based and difficult messages regarding issues and control weaknesses to ensure proper risk assurance coverage.

• Provides day to day coaching guidance and on the job training to team members to ensure development, quality, and timely audit engagement deliverables.

What you have:

• Bachelor's degree; four additional years of related experience beyond minimum required may be substituted in lieu of a degree.

• 6 years of audit or controls experience in a financial services or technology/information security environment.

• 2 years audit experience in the technology and/or information security (IT/IS) areas.

• Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment.

• Working knowledge of IT/IS controls in areas to include Technology infrastructure management and platforms (e.g., mainframe, midrange, distributed), Network architecture and security (e.g., network segmentation, firewalls, proxies, encryption protocols, endpoint protection).

• Knowledge of internal audit principles to examine, analyze, assess, and draw conclusions from audit work and present findings to multiple audiences.

• Demonstrated experience effectively communicating and challenging IT/IS Controls with business partners and leaders.

• Understanding of IT/IS risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls.

• Experience mentoring and providing feedback to team members.

• Demonstrated experience in highly dynamic environment and ability to deal with competing priorities.

• Knowledge of specific industry frameworks and standards to include COBIT, NIST 800-53, NIST CSF, CRI Profile, OWASP, STIGs, CIS Benchmarks, ISO 27001/2, SOC 2, PCI DSS, ITIL, and FFIEC booklets (e.g., information security, business continuity, etc.).

• Experience with compliance requirements including GDPR, GLBA, and CCPA.

• Knowledge of large financial services regulations (e.g., Office of the Comptroller of Currency's Heightened Standards and Federal Reserve Board's Large Financial Institution Rating System).

What sets you apart:

• Experience in Sensitive Data Management, including audit data classification, data protection methods (encryption, tokenization, etc.), and data discovery/remediation.

• Experience in Data Lineage and Mapping, including auditing data lineage, capable of tracing and mapping the data lifecycle from its origin to consumption.

• Experience in Data Quality Assessments, including knowledge of conducting data quality assessments to uphold the accuracy, completeness, and reliability of critical data.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Technical Product Manager Lead for the Analytics Enablement team within Marketing Data & Analytics.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

The Analytics Enablement team's vision is to ensure USAA's Marketing organization has industry-leading marketing measurement by blending data, technology, and analytics to enable more timely optimization decisions for in-market campaigns so that we maximize return on marketing investment and supports marketing line of business teams throughout the marketing lifecycle. This role is critical to leading tools that support marketing measurement (MMM, MTA, LOC, etc.)

The Technical Product Manager has a deep understanding of their business and the correlated technology domains. They facilitate the creation of data-driven business and technology strategies to achieve operational objectives and influence cross-functional teams to ensure business and technology objectives are aligned with clear action plans to deliver solutions. They are responsible for assisting the business in identifying and managing risks, performance issues, and controls related to their domain. They must also be able to set context and goals with their project teams and monitor systems on a recurring basis.

What you'll do:

• Leads the identification and monitoring of Information Technology General Controls (ITGCs) and Business Application Controls (BACs) to mitigate IT risks.

• Leads business and IT teams through the analysis of industry technical solutions to recommend, develop, define, and implement technology solutions that align to strategic objectives.

• Collaborates with cross-functional teams to identify dependencies that impact strategic roadmaps.

• Works with IT to understand industry technical solutions to drive build vs. buy recommendations.

• Leads product/capability solution sessions.

• Oversees changes to platform environment and communicates API capabilities for strategic integration purposes.

• Leads collaboration with the business and technology to ensure data flow diagrams are accurate and that required data is stored to facilitate operations and analysis.

• Prepares data driven presentations and other forms of communication to clearly communicate prioritization discussions, and product backlog and releases.

• Consistently provides guidance and mentoring to team members and acts as an escalation point to ensures issues are resolved.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years in a technical product development role, such as technical product manager, software engineer, development manager, business analyst, or architect that includes experience in agile, innovation, problem solving, analytics and system design/ownership.

• Demonstrated ability taking a concept from ideation to launch.

• Extensive experience in technical program/product management gathering requirements, finding system efficiencies, and recommending solutions across cross-functional areas.

• Proven ability to leverage existing data and implement new attributes so that decisions are data-driven while still balancing product quality and speed-to-market.

• Deep knowledge of business domain laws and regulations.

• Expert knowledge of Project Management/agile scrum process and agile product owner role.

• Expert knowledge in Business Case and CBA development related to both revenue driving and expense saving benefits.

• Expert ability to understand and discuss technology concepts, trade-offs and new opportunities with both business and technical team members.

• Excellent communication and presentation skills and demonstrated leadership and ability to influence peers and leaders without formal authority.

What sets you apart:

• Strong influencing skills to gather and prioritize Stakeholder prioritization requirements.

• Expertise in Identifying data requirements for all new tech builds.

• Responsibility to ensure integration with reporting / modeling capabilities.

• Demonstrated leader to create and drive Marketing Measurement strategy, unified integrations and roadmaps.

• Proven ability to develop benefit methodology of tech builds.

• Strong people leadership skills and IT Program Management.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Software Engineer Lead you will partner with HR and the IT Delivery Manager to build a strategic roadmap, deliver technical expertise, and guide successful HR service delivery (HRSD) on the ServiceNow platform . You will provide support to the Enterprise through delivering best in class technology solutions. You will be engaged in all phases of the software systems and application development lifecycle which include gathering and analyzing requirements, designing, testing, documenting, and implementing software, responding to outages.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Design, develop, code, and test complex tactical as well as strategic cross functional technical solutions within ServiceNow HR Service Delivery, often collaborating with Engineers or Architects outside of team/department.

• Leads the team in in-depth code/design reviews and communicates updates and impacts to stakeholders to ensure smooth daily operations and accurate planning for multiple teams.

• Organize work and lead multiple teams to deliver features and solutions.

• As a key member of the program team, constantly evolve the HR Portfolio and roadmap in partnership with HR Business Process Owners, Architects and other stakeholders across the organization

• Independently resolves complex production issues and leads troubleshooting of end-to-end solutions that span multiple applications and systems.

• Mentor and coach junior / experienced engineers, including coaching of design principles for their teams and others

• Work with architecture to help define directions for cross functional or highly complex key technologies within a specific domain.

• May begin advancing professional development through active participation in industry organizations, writing programming publications, pursuing educational opportunities, establishing personal networks, and participating in professional societies.

• Stay current on the latest ServiceNow Application Development and HR Service Delivery features and functionalities.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree.

• 8 years of software development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) to include 2 years demonstrated leadership driving enterprise technology projects or initiatives.

• 6 years of experience delivering technology solutions in all phases of the software systems and application development lifecycle.

• Highly proficient in software engineering languages and tools; ability to develop on multiple platforms.

• Knowledge and advanced experience of leading code/design reviews.

• Demonstrated ability to address complex production issues by troubleshooting applications and systems.

• Ability to quickly understand applicable business acumen to provide appropriate Engineering solutions.

• Deep Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python

• Demonstrated experience working with cloud technologies and tools.

What sets you apart:

• 3 years of ServiceNow HR Service Delivery (Case and Content, Portal, Knowledge) experience with at least 1 full implementation.

• 5 years of in-depth experience in ServiceNow configuration, customization, workflows, integrations, web-based development languages (JavaScript, HTML, CSS, AJAX, HTTP, XML) and SQL / relational databases.

• ServiceNow CAD certified including deltas.

• 10 years of proven expertise in HRIS/HRIT with a strong understanding of HR processes, integrations, analytics, and reporting.

• Bachelor's degree in computer science, Information Technology, or related field.

• ServiceNow Certified Implementation Specialist - Human Resources (CIS-HR) certification.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550.00 - $230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Actuarial Analyst Entry-Level , you will coordinates, prepares and performs actuarial analyses required to develop new products, project future results, reprice existing products, and/or determine financial strength. Under direct supervision, performs routine work assignments and problem resolution to support other team members.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in our Charlotte, NC location.

Relocation assistance is not available for this position.

What you'll do:

• Acquires and applies foundational knowledge of the business, its products, and processes.

• Utilizes actuarial modeling software for pricing, valuation, and/or risk management.

• Enters data and tables, runs models, and generates reports.

• May make adjustments and improvements to models, when appropriate.

• Maintains proper price level, price structure, data availability and other requirements to achieve profitability and competitive goals.

• Identifies critical experience areas to monitor and suggest timely remedies to correct or prevent unfavorable trends.

• Identifies sources of gain and loss by product and assumption.

• Tests pricing assumptions and the appropriate premiums, interests margins, reserves, and cash values for new products.

• Seeks guidance from team members to resolve issues and to identify appropriate issues for escalation.

• Adheres to the USAA Actuarial Exam Program Guidelines and the Actuarial Cross Train Program Guidelines.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree OR 4 additional years of Actuarial/business/analytical experience beyond the minimum required may be substituted in lieu of a Degree.

• Up to 2 years Actuarial/business/analytical experience + 1 or more Casualty Actuarial Society exams completed

What sets you apart:

• P&C Pricing/Reserving/Catastrophe or Analysis experience

• Experience working within three lines of defense model risk management framework

• Experience with SQL and Python or R or Igloo

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $61,110 - $116,800.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Senior Sourcing and Procurement Manager, you will get to work with a top level procurement team in USAA's Chief Financial Office. They will have the opportunity to work with Brand, Marketing, Corporate Communications, Digital, Treasury, Tax, and Accounting while supporting the Strategy Digital Brand and Chief Financial Office. This candidate will take part in sourcing strategies to provide best in class sourcing solutions.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC or San Antonio, TX.

Relocation assistance is not available for this position.

What you'll do:

• Conducts all phases in the development of complex and strategic acquisitions of third-party/affiliate solutions to include consulting on statements of work, creating requests for proposals, identification of qualified suppliers, proposal evaluations and negotiation of pricing, services, and contract terms.

• Applies advanced knowledge in the design of complex and strategic sourcing plans and solutions to achieve client's strategy through deployment of third-party solutions.

• Interprets the provisions and terms of all contract risks with a focus on complex and significant risk contracts that can hinder the Enterprise's ability to execute on the mission, damage reputation, and/ or impair financial stability of the Enterprise such that capital strength or liquidity is impacted.

• Collaborates with Legal and other subject matter experts as needed to interpret and ensure accuracy of contracts and resolve escalated issues.

• Provides client consultation, on highly complex and critical actions, evaluates client requirements, dependencies and advises in the development of contract specifications to achieve pre-established savings, quality, and risk/cost avoidance targets.

• Validates contract against established controls to drive regulatory compliance.

• Influences business leaders on third-party utilization to achieve overall operational and strategic objectives.

• Engages with internal stakeholders and suppliers ensuring value added, compliant, and consistent procurement experiences across assigned client group.

• Applies extensive sourcing and procurement knowledge to execute the sourcing strategy and plan.

• Provides guidance and oversight to less experienced sourcing and procurement staff to ensure category plans are executed.

• Creates and evaluates commercial and pricing models, client demand and volume drivers, and creates negotiated alternatives for complex contract actions requiring intricate negotiation.

• Utilizes significant background experience in Procurement Strategy and planning to develop complex sourcing strategies.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in procurement strategy, to include planning, sourcing, and/or solutioning, to include 4 years of experience negotiating and authoring contracts, terms and conditions, and pricing.

• Demonstrated experience designing end-to-end procurement strategies.

• Demonstrated track record of leading sustainable strategic sourcing approaches.

• Demonstrated Experience communicating and presenting to senior leadership.

• Knowledge of the strategic sourcing procurement lifecycle and procurement best practices and methods.

• Knowledge applicable procurement policies, laws, and regulations.

• Experience leading cross-functional teams or projects.

• Advanced experience leveraging analytical tools, including Microsoft Office products and other applicable business software, to develop analysis, charts, and/or supporting documentation.

What sets you apart:

• 2+ years of experience of Marketing or Brand Procurement (preferably at a large Financial Institution or Marketing Agency)

• 2 + years of experience negotiating IT Agreements at a Fortune 100 company or larger

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990 - $172,000.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Compliance and Operational Risk Testing Analyst Senior, you will be a member of the second line of defense, performing independent testing under the Enterprise Testing program methodology to ensure departmental processes and activities align with applicable rules, regulations, policies, and procedures. You will compile and retain well documented work papers to create accurate and concise written reports including issues, root cause and recommended corrective action.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Develops the steps needed to test and/or analyze compliance with complex policies/procedures and laws/regulations.

• Conducts appropriate, independent testing to ensure operational risks and compliance requirements are adhered to. Prepares detailed and objective work papers to support conclusions.

• Reviews issues and findings to provide effective challenge and quality of supporting documentation.

• Performs complex qualitative analysis of data.

• Identifies potential control weaknesses and makes recommendations to remediate issues.

• Manages all aspects of a compliance and operational risk test from end to end.

• Serves as a resource to team members on advanced issues.

• Builds, develops, and maintains relationships with business and internal control partners (Audit, Risk & Compliance, Legal) to facilitate collaboration between all lines of defense for testing.

What you have:

• Bachelor's degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (10years total experience).

• 6 or more years of proven experience (internal/external audit, operational risk/compliance testing, quality assurance).

• Demonstrated experience interpreting and applying federal and state laws and regulations and guidance or operational risk principles/concepts.

• Sophisticated knowledge of testing techniques and data analysis principles, as well as the ability to interpret subsequent results.

• Demonstrated ability to communicate optimally at all levels of management.

• Proficiency in Excel, Word, and PowerPoint.

What sets you apart:

• 6+ years of SLOD audit, risk, and compliance experience.

• Experience working with data requests and SQL.

• Proven ability to drive standard process risk testing or auditing techniques (e.g., control testing/adherence testing).

• Strong (oral and written) communication with partners/executive leadership, to provide effective reporting, planning, and training across the team.

• Current Certified Information Systems Auditor (CISA).

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160.00 - $189,530.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Compliance and Operational Risk Testing Analyst Senior, you will be a member of the second line of defense, performing independent testing under the Enterprise Testing program methodology to ensure departmental processes and activities align with applicable rules, regulations, policies, and procedures. You will compile and retain well documented work papers to create accurate and concise written reports including issues, root cause and recommended corrective action.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Develops the steps needed to test and/or analyze compliance with complex policies/procedures and laws/regulations.

• Conducts appropriate, independent testing to ensure operational risks and compliance requirements are adhered to. Prepares detailed and objective work papers to support conclusions.

• Reviews issues and findings to provide effective challenge and quality of supporting documentation.

• Performs complex qualitative analysis of data.

• Identifies potential control weaknesses and makes recommendations to remediate issues.

• Manages all aspects of a compliance and operational risk test from end to end.

• Serves as a resource to team members on advanced issues.

• Builds, develops, and maintains relationships with business and internal control partners (Audit, Risk & Compliance, Legal) to facilitate collaboration between all lines of defense for testing.

What you have:

• Bachelor's degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (10years total experience).

• 6 or more years of proven experience (internal/external audit, operational risk/compliance testing, quality assurance).

• Demonstrated experience interpreting and applying federal and state laws and regulations and guidance or operational risk principles/concepts.

• Sophisticated knowledge of testing techniques and data analysis principles, as well as the ability to interpret subsequent results.

• Demonstrated ability to communicate optimally at all levels of management.

• Proficiency in Excel, Word, and PowerPoint.

What sets you apart:

• 6+ years of SLOD audit, risk, and compliance experience.

• Experience working with data requests and SQL.

• Proven ability to drive standard process risk testing or auditing techniques (e.g., control testing/adherence testing).

• Strong (oral and written) communication with partners/executive leadership, to provide effective reporting, planning, and training across the team.

• Current Certified Information Systems Auditor (CISA).

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160.00 - $189,530.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Compliance and Operational Risk Testing Analyst Senior, you will be a member of the second line of defense, performing independent testing under the Enterprise Testing program methodology to ensure departmental processes and activities align with applicable rules, regulations, policies, and procedures. You will compile and retain well documented work papers to create accurate and concise written reports including issues, root cause and recommended corrective action.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Develops the steps needed to test and/or analyze compliance with complex policies/procedures and laws/regulations.

• Conducts appropriate, independent testing to ensure operational risks and compliance requirements are adhered to. Prepares detailed and objective work papers to support conclusions.

• Reviews issues and findings to provide effective challenge and quality of supporting documentation.

• Performs complex qualitative analysis of data.

• Identifies potential control weaknesses and makes recommendations to remediate issues.

• Manages all aspects of a compliance and operational risk test from end to end.

• Serves as a resource to team members on advanced issues.

• Builds, develops, and maintains relationships with business and internal control partners (Audit, Risk & Compliance, Legal) to facilitate collaboration between all lines of defense for testing.

What you have:

• Bachelor's degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (10years total experience).

• 6 or more years of proven experience (internal/external audit, operational risk/compliance testing, quality assurance).

• Demonstrated experience interpreting and applying federal and state laws and regulations and guidance or operational risk principles/concepts.

• Sophisticated knowledge of testing techniques and data analysis principles, as well as the ability to interpret subsequent results.

• Demonstrated ability to communicate optimally at all levels of management.

• Proficiency in Excel, Word, and PowerPoint.

What sets you apart:

• 6+ years of SLOD audit, risk, and compliance experience.

• Experience working with data requests and SQL.

• Proven ability to drive standard process risk testing or auditing techniques (e.g., control testing/adherence testing).

• Strong (oral and written) communication with partners/executive leadership, to provide effective reporting, planning, and training across the team.

• Current Certified Information Systems Auditor (CISA).

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160.00 - $189,530.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Business Intelligence Analyst Lead, you will analyze complex business problems and issues using data from internal and external sources to provide insight to analysts and decision makers. Identifies and interprets trends and patterns in datasets to locate influences. Creates specifications for reports and analysis based on business needs and required or available data elements. May provide consultation to users and lead multi-functional teams to address business issues. Prototypes' solutions for displaying information based on business needs.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Leads and provides oversight in gathering complex and often unique business requirements by partnering with customers to define the business problem and data needs.

• Applies and guide understanding of multiple data structures and sources to lead or advise the development and implementation of business intelligence solutions, which may include data visualization, data transformation or data collection.

• A strategic partner with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence efforts. Includes collaborating on the design and implementation of technical standards and governance practices.

• Applies data visualization standard processes - often selecting the right data 'tool for the job' - to identify and interpret trends or patterns while following standard Enterprise branding.

• Understands the value of prototyping, usability, and the end-user experience to improve the impact of the final data visualization product (dashboard, report, insight, or analysis).

• Acts as a trusted data visualization advisor to the partner/end-user in order to drive business value.

• Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions.

• Agile champion who is responsible for the methodology, execution, and team education on standard processes.

• Provides internal team leadership by mentoring and providing guidance on business intelligence tools, techniques, and processes.

• Prioritizes, assigns, and monitors work assignments under the direction of management.

• Influences and drives Business Intelligence maturation across the Data & Analytic community.

• Actively participates in industry, COE, or other discipline-relevant groups/panels to stay ahead of industry trends and share standard processes with team.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or other business-related subject area; OR 4 years of related experience in statistics, mathematics, or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of data & analytics experience; OR 6 years of data & analytics experience and up to 2 years of dynamic functional business proven experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 8 years combined experience; OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative subject area and 6 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.).

• 3 years of direct and/or indirect management experience.

• Experience and expertise in the identification and implementation of innovative approaches to address complex business problems and solutions.

• Extensive experience developing business work that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related).

• Proven experienced ability to demonstrate or build business knowledge through important partnerships at the individual contributor, leadership, and EMG levels.

• Expert-level communication skills delivering tailored presentations to all levels of management.

• Demonstrated thought leadership in embedding intuitive story telling within the business intelligence solutions and platforms including concise presentation of sophisticated technical details.

• Data and/or analytics subject matter expertise.

What sets you apart:

• Knowledge of USAA Money Movement and member transaction data sources.

• Strong experience developing business deliverables that leverage business intelligence platforms using code writing /Python and SQL.

• 4+ years of Anti-Money laundering (AML) experience with large financial institutions in the US.

• Solid (oral and written) communication with business partners/executive leadership, to provide effective reporting, planning, and training across team.

• Concise communication of complex concepts speaking publicly to all levels of management, both written and oral format.

• Strong organizational skills and the ability to develop roadmap plans to meet business objectives.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550.00 - $230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Business Intelligence Analyst Lead, you will analyze complex business problems and issues using data from internal and external sources to provide insight to analysts and decision makers. Identifies and interprets trends and patterns in datasets to locate influences. Creates specifications for reports and analysis based on business needs and required or available data elements. May provide consultation to users and lead multi-functional teams to address business issues. Prototypes' solutions for displaying information based on business needs.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Leads and provides oversight in gathering complex and often unique business requirements by partnering with customers to define the business problem and data needs.

• Applies and guide understanding of multiple data structures and sources to lead or advise the development and implementation of business intelligence solutions, which may include data visualization, data transformation or data collection.

• A strategic partner with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence efforts. Includes collaborating on the design and implementation of technical standards and governance practices.

• Applies data visualization standard processes - often selecting the right data 'tool for the job' - to identify and interpret trends or patterns while following standard Enterprise branding.

• Understands the value of prototyping, usability, and the end-user experience to improve the impact of the final data visualization product (dashboard, report, insight, or analysis).

• Acts as a trusted data visualization advisor to the partner/end-user in order to drive business value.

• Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions.

• Agile champion who is responsible for the methodology, execution, and team education on standard processes.

• Provides internal team leadership by mentoring and providing guidance on business intelligence tools, techniques, and processes.

• Prioritizes, assigns, and monitors work assignments under the direction of management.

• Influences and drives Business Intelligence maturation across the Data & Analytic community.

• Actively participates in industry, COE, or other discipline-relevant groups/panels to stay ahead of industry trends and share standard processes with team.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or other business-related subject area; OR 4 years of related experience in statistics, mathematics, or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of data & analytics experience; OR 6 years of data & analytics experience and up to 2 years of dynamic functional business proven experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 8 years combined experience; OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative subject area and 6 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.).

• 3 years of direct and/or indirect management experience.

• Experience and expertise in the identification and implementation of innovative approaches to address complex business problems and solutions.

• Extensive experience developing business work that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related).

• Proven experienced ability to demonstrate or build business knowledge through important partnerships at the individual contributor, leadership, and EMG levels.

• Expert-level communication skills delivering tailored presentations to all levels of management.

• Demonstrated thought leadership in embedding intuitive story telling within the business intelligence solutions and platforms including concise presentation of sophisticated technical details.

• Data and/or analytics subject matter expertise.

What sets you apart:

• Knowledge of USAA Money Movement and member transaction data sources.

• Strong experience developing business deliverables that leverage business intelligence platforms using code writing /Python and SQL.

• 4+ years of Anti-Money laundering (AML) experience with large financial institutions in the US.

• Solid (oral and written) communication with business partners/executive leadership, to provide effective reporting, planning, and training across team.

• Concise communication of complex concepts speaking publicly to all levels of management, both written and oral format.

• Strong organizational skills and the ability to develop roadmap plans to meet business objectives.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550.00 - $230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Business Intelligence Analyst Lead, you will analyze complex business problems and issues using data from internal and external sources to provide insight to analysts and decision makers. Identifies and interprets trends and patterns in datasets to locate influences. Creates specifications for reports and analysis based on business needs and required or available data elements. May provide consultation to users and lead multi-functional teams to address business issues. Prototypes' solutions for displaying information based on business needs.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Leads and provides oversight in gathering complex and often unique business requirements by partnering with customers to define the business problem and data needs.

• Applies and guide understanding of multiple data structures and sources to lead or advise the development and implementation of business intelligence solutions, which may include data visualization, data transformation or data collection.

• A strategic partner with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence efforts. Includes collaborating on the design and implementation of technical standards and governance practices.

• Applies data visualization standard processes - often selecting the right data 'tool for the job' - to identify and interpret trends or patterns while following standard Enterprise branding.

• Understands the value of prototyping, usability, and the end-user experience to improve the impact of the final data visualization product (dashboard, report, insight, or analysis).

• Acts as a trusted data visualization advisor to the partner/end-user in order to drive business value.

• Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions.

• Agile champion who is responsible for the methodology, execution, and team education on standard processes.

• Provides internal team leadership by mentoring and providing guidance on business intelligence tools, techniques, and processes.

• Prioritizes, assigns, and monitors work assignments under the direction of management.

• Influences and drives Business Intelligence maturation across the Data & Analytic community.

• Actively participates in industry, COE, or other discipline-relevant groups/panels to stay ahead of industry trends and share standard processes with team.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or other business-related subject area; OR 4 years of related experience in statistics, mathematics, or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of data & analytics experience; OR 6 years of data & analytics experience and up to 2 years of dynamic functional business proven experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 8 years combined experience; OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative subject area and 6 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.).

• 3 years of direct and/or indirect management experience.

• Experience and expertise in the identification and implementation of innovative approaches to address complex business problems and solutions.

• Extensive experience developing business work that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related).

• Proven experienced ability to demonstrate or build business knowledge through important partnerships at the individual contributor, leadership, and EMG levels.

• Expert-level communication skills delivering tailored presentations to all levels of management.

• Demonstrated thought leadership in embedding intuitive story telling within the business intelligence solutions and platforms including concise presentation of sophisticated technical details.

• Data and/or analytics subject matter expertise.

What sets you apart:

• Knowledge of USAA Money Movement and member transaction data sources.

• Strong experience developing business deliverables that leverage business intelligence platforms using code writing /Python and SQL.

• 4+ years of Anti-Money laundering (AML) experience with large financial institutions in the US.

• Solid (oral and written) communication with business partners/executive leadership, to provide effective reporting, planning, and training across team.

• Concise communication of complex concepts speaking publicly to all levels of management, both written and oral format.

• Strong organizational skills and the ability to develop roadmap plans to meet business objectives.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550.00 - $230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Business Intelligence Analyst Lead, you will analyze complex business problems and issues using data from internal and external sources to provide insight to analysts and decision makers. Identifies and interprets trends and patterns in datasets to locate influences. Creates specifications for reports and analysis based on business needs and required or available data elements. May provide consultation to users and lead multi-functional teams to address business issues. Prototypes' solutions for displaying information based on business needs.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Leads and provides oversight in gathering complex and often unique business requirements by partnering with customers to define the business problem and data needs.

• Applies and guide understanding of multiple data structures and sources to lead or advise the development and implementation of business intelligence solutions, which may include data visualization, data transformation or data collection.

• A strategic partner with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence efforts. Includes collaborating on the design and implementation of technical standards and governance practices.

• Applies data visualization standard processes - often selecting the right data 'tool for the job' - to identify and interpret trends or patterns while following standard Enterprise branding.

• Understands the value of prototyping, usability, and the end-user experience to improve the impact of the final data visualization product (dashboard, report, insight, or analysis).

• Acts as a trusted data visualization advisor to the partner/end-user in order to drive business value.

• Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions.

• Agile champion who is responsible for the methodology, execution, and team education on standard processes.

• Provides internal team leadership by mentoring and providing guidance on business intelligence tools, techniques, and processes.

• Prioritizes, assigns, and monitors work assignments under the direction of management.

• Influences and drives Business Intelligence maturation across the Data & Analytic community.

• Actively participates in industry, COE, or other discipline-relevant groups/panels to stay ahead of industry trends and share standard processes with team.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or other business-related subject area; OR 4 years of related experience in statistics, mathematics, or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of data & analytics experience; OR 6 years of data & analytics experience and up to 2 years of dynamic functional business proven experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 8 years combined experience; OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative subject area and 6 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.).

• 3 years of direct and/or indirect management experience.

• Experience and expertise in the identification and implementation of innovative approaches to address complex business problems and solutions.

• Extensive experience developing business work that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related).

• Proven experienced ability to demonstrate or build business knowledge through important partnerships at the individual contributor, leadership, and EMG levels.

• Expert-level communication skills delivering tailored presentations to all levels of management.

• Demonstrated thought leadership in embedding intuitive story telling within the business intelligence solutions and platforms including concise presentation of sophisticated technical details.

• Data and/or analytics subject matter expertise.

What sets you apart:

• Knowledge of USAA Money Movement and member transaction data sources.

• Strong experience developing business deliverables that leverage business intelligence platforms using code writing /Python and SQL.

• 4+ years of Anti-Money laundering (AML) experience with large financial institutions in the US.

• Solid (oral and written) communication with business partners/executive leadership, to provide effective reporting, planning, and training across team.

• Concise communication of complex concepts speaking publicly to all levels of management, both written and oral format.

• Strong organizational skills and the ability to develop roadmap plans to meet business objectives.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550.00 - $230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Business Intelligence Analyst Lead, you will analyze complex business problems and issues using data from internal and external sources to provide insight to analysts and decision makers. Identifies and interprets trends and patterns in datasets to locate influences. Creates specifications for reports and analysis based on business needs and required or available data elements. May provide consultation to users and lead multi-functional teams to address business issues. Prototypes' solutions for displaying information based on business needs.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Leads and provides oversight in gathering complex and often unique business requirements by partnering with customers to define the business problem and data needs.

• Applies and guide understanding of multiple data structures and sources to lead or advise the development and implementation of business intelligence solutions, which may include data visualization, data transformation or data collection.

• A strategic partner with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence efforts. Includes collaborating on the design and implementation of technical standards and governance practices.

• Applies data visualization standard processes - often selecting the right data 'tool for the job' - to identify and interpret trends or patterns while following standard Enterprise branding.

• Understands the value of prototyping, usability, and the end-user experience to improve the impact of the final data visualization product (dashboard, report, insight, or analysis).

• Acts as a trusted data visualization advisor to the partner/end-user in order to drive business value.

• Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions.

• Agile champion who is responsible for the methodology, execution, and team education on standard processes.

• Provides internal team leadership by mentoring and providing guidance on business intelligence tools, techniques, and processes.

• Prioritizes, assigns, and monitors work assignments under the direction of management.

• Influences and drives Business Intelligence maturation across the Data & Analytic community.

• Actively participates in industry, COE, or other discipline-relevant groups/panels to stay ahead of industry trends and share standard processes with team.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or other business-related subject area; OR 4 years of related experience in statistics, mathematics, or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of data & analytics experience; OR 6 years of data & analytics experience and up to 2 years of dynamic functional business proven experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 8 years combined experience; OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative subject area and 6 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.).

• 3 years of direct and/or indirect management experience.

• Experience and expertise in the identification and implementation of innovative approaches to address complex business problems and solutions.

• Extensive experience developing business work that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related).

• Proven experienced ability to demonstrate or build business knowledge through important partnerships at the individual contributor, leadership, and EMG levels.

• Expert-level communication skills delivering tailored presentations to all levels of management.

• Demonstrated thought leadership in embedding intuitive story telling within the business intelligence solutions and platforms including concise presentation of sophisticated technical details.

• Data and/or analytics subject matter expertise.

What sets you apart:

• Knowledge of USAA Money Movement and member transaction data sources.

• Strong experience developing business deliverables that leverage business intelligence platforms using code writing /Python and SQL.

• 4+ years of Anti-Money laundering (AML) experience with large financial institutions in the US.

• Solid (oral and written) communication with business partners/executive leadership, to provide effective reporting, planning, and training across team.

• Concise communication of complex concepts speaking publicly to all levels of management, both written and oral format.

• Strong organizational skills and the ability to develop roadmap plans to meet business objectives.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550.00 - $230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Compliance and Operational Risk Testing Analyst Senior, you will be a member of the second line of defense, performing independent testing under the Enterprise Testing program methodology to ensure departmental processes and activities align with applicable rules, regulations, policies, and procedures. You will compile and retain well documented work papers to create accurate and concise written reports including issues, root cause and recommended corrective action.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Develops the steps needed to test and/or analyze compliance with complex policies/procedures and laws/regulations.

• Conducts appropriate, independent testing to ensure operational risks and compliance requirements are adhered to. Prepares detailed and objective work papers to support conclusions.

• Reviews issues and findings to provide effective challenge and quality of supporting documentation.

• Performs complex qualitative analysis of data.

• Identifies potential control weaknesses and makes recommendations to remediate issues.

• Manages all aspects of a compliance and operational risk test from end to end.

• Serves as a resource to team members on advanced issues.

• Builds, develops, and maintains relationships with business and internal control partners (Audit, Risk & Compliance, Legal) to facilitate collaboration between all lines of defense for testing.

What you have:

• Bachelor's degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (10years total experience).

• 6 or more years of proven experience (internal/external audit, operational risk/compliance testing, quality assurance).

• Demonstrated experience interpreting and applying federal and state laws and regulations and guidance or operational risk principles/concepts.

• Sophisticated knowledge of testing techniques and data analysis principles, as well as the ability to interpret subsequent results.

• Demonstrated ability to communicate optimally at all levels of management.

• Proficiency in Excel, Word, and PowerPoint.

What sets you apart:

• 6+ years of SLOD audit, risk, and compliance experience.

• Experience working with data requests and SQL.

• Proven ability to drive standard process risk testing or auditing techniques (e.g., control testing/adherence testing).

• Strong (oral and written) communication with partners/executive leadership, to provide effective reporting, planning, and training across the team.

• Current Certified Information Systems Auditor (CISA).

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160.00 - $189,530.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Business Intelligence Analyst Lead, you will analyze complex business problems and issues using data from internal and external sources to provide insight to analysts and decision makers. Identifies and interprets trends and patterns in datasets to locate influences. Creates specifications for reports and analysis based on business needs and required or available data elements. May provide consultation to users and lead multi-functional teams to address business issues. Prototypes' solutions for displaying information based on business needs.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Leads and provides oversight in gathering complex and often unique business requirements by partnering with customers to define the business problem and data needs.

• Applies and guide understanding of multiple data structures and sources to lead or advise the development and implementation of business intelligence solutions, which may include data visualization, data transformation or data collection.

• A strategic partner with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence efforts. Includes collaborating on the design and implementation of technical standards and governance practices.

• Applies data visualization standard processes - often selecting the right data 'tool for the job' - to identify and interpret trends or patterns while following standard Enterprise branding.

• Understands the value of prototyping, usability, and the end-user experience to improve the impact of the final data visualization product (dashboard, report, insight, or analysis).

• Acts as a trusted data visualization advisor to the partner/end-user in order to drive business value.

• Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions.

• Agile champion who is responsible for the methodology, execution, and team education on standard processes.

• Provides internal team leadership by mentoring and providing guidance on business intelligence tools, techniques, and processes.

• Prioritizes, assigns, and monitors work assignments under the direction of management.

• Influences and drives Business Intelligence maturation across the Data & Analytic community.

• Actively participates in industry, COE, or other discipline-relevant groups/panels to stay ahead of industry trends and share standard processes with team.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or other business-related subject area; OR 4 years of related experience in statistics, mathematics, or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of data & analytics experience; OR 6 years of data & analytics experience and up to 2 years of dynamic functional business proven experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 8 years combined experience; OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative subject area and 6 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.).

• 3 years of direct and/or indirect management experience.

• Experience and expertise in the identification and implementation of innovative approaches to address complex business problems and solutions.

• Extensive experience developing business work that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related).

• Proven experienced ability to demonstrate or build business knowledge through important partnerships at the individual contributor, leadership, and EMG levels.

• Expert-level communication skills delivering tailored presentations to all levels of management.

• Demonstrated thought leadership in embedding intuitive story telling within the business intelligence solutions and platforms including concise presentation of sophisticated technical details.

• Data and/or analytics subject matter expertise.

What sets you apart:

• Knowledge of USAA Money Movement and member transaction data sources.

• Strong experience developing business deliverables that leverage business intelligence platforms using code writing /Python and SQL.

• 4+ years of Anti-Money laundering (AML) experience with large financial institutions in the US.

• Solid (oral and written) communication with business partners/executive leadership, to provide effective reporting, planning, and training across team.

• Concise communication of complex concepts speaking publicly to all levels of management, both written and oral format.

• Strong organizational skills and the ability to develop roadmap plans to meet business objectives.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550.00 - $230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Business Intelligence Analyst Lead, you will analyze complex business problems and issues using data from internal and external sources to provide insight to analysts and decision makers. Identifies and interprets trends and patterns in datasets to locate influences. Creates specifications for reports and analysis based on business needs and required or available data elements. May provide consultation to users and lead multi-functional teams to address business issues. Prototypes' solutions for displaying information based on business needs.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Leads and provides oversight in gathering complex and often unique business requirements by partnering with customers to define the business problem and data needs.

• Applies and guide understanding of multiple data structures and sources to lead or advise the development and implementation of business intelligence solutions, which may include data visualization, data transformation or data collection.

• A strategic partner with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence efforts. Includes collaborating on the design and implementation of technical standards and governance practices.

• Applies data visualization standard processes - often selecting the right data 'tool for the job' - to identify and interpret trends or patterns while following standard Enterprise branding.

• Understands the value of prototyping, usability, and the end-user experience to improve the impact of the final data visualization product (dashboard, report, insight, or analysis).

• Acts as a trusted data visualization advisor to the partner/end-user in order to drive business value.

• Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions.

• Agile champion who is responsible for the methodology, execution, and team education on standard processes.

• Provides internal team leadership by mentoring and providing guidance on business intelligence tools, techniques, and processes.

• Prioritizes, assigns, and monitors work assignments under the direction of management.

• Influences and drives Business Intelligence maturation across the Data & Analytic community.

• Actively participates in industry, COE, or other discipline-relevant groups/panels to stay ahead of industry trends and share standard processes with team.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or other business-related subject area; OR 4 years of related experience in statistics, mathematics, or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of data & analytics experience; OR 6 years of data & analytics experience and up to 2 years of dynamic functional business proven experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 8 years combined experience; OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative subject area and 6 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.).

• 3 years of direct and/or indirect management experience.

• Experience and expertise in the identification and implementation of innovative approaches to address complex business problems and solutions.

• Extensive experience developing business work that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related).

• Proven experienced ability to demonstrate or build business knowledge through important partnerships at the individual contributor, leadership, and EMG levels.

• Expert-level communication skills delivering tailored presentations to all levels of management.

• Demonstrated thought leadership in embedding intuitive story telling within the business intelligence solutions and platforms including concise presentation of sophisticated technical details.

• Data and/or analytics subject matter expertise.

What sets you apart:

• Knowledge of USAA Money Movement and member transaction data sources.

• Strong experience developing business deliverables that leverage business intelligence platforms using code writing /Python and SQL.

• 4+ years of Anti-Money laundering (AML) experience with large financial institutions in the US.

• Solid (oral and written) communication with business partners/executive leadership, to provide effective reporting, planning, and training across team.

• Concise communication of complex concepts speaking publicly to all levels of management, both written and oral format.

• Strong organizational skills and the ability to develop roadmap plans to meet business objectives.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550.00 - $230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Marketing Manager Lead - Direct Mail, you will be responsible for developing and executing strategies and programs for direct mail marketing tactics that support the branding and marketing efforts of USAA's Insurance marketing team with focus on Property and Casualty lines of business. This includes maturing channel capabilities and performance by developing and maintaining frameworks, strategies, playbooks, and processes to drive performance marketing. You will serve as the primary Insurance Marketing point of contact to USAA's direct mail agency partners.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Implements strategies and tactics to support the acquisition, development and retention of business and / or effectively manages agency to ensure alignment with goals and priorities over multiple products/strategies.

• Applies expert knowledge of marketing principles to complex, and often unique work assignments.

• Applies expert knowledge of the business, its products and processes, advising senior management on issues.

• Leads and motivates cross functional team members in the development and implementation of key initiatives.

• Serves as the primary resource for cross-functional team members on escalated issues of a unique nature.

• Leads the process management role through the creation, monitoring and execution of new processes, in addition to enhancing current processes.

• Assigns the appropriate level of resources for marketing programs based on key business goals and / or is responsible for leading the development and overall project management oversight of multiple marketing campaigns and go-to market plans.

• Leads the facilitation and maintenance of data in internal systems and / or campaign planning tools and / or applies mathematical and statistical concepts to effectively gather and interpret data.

• Directs analyses, root cause identification and development and recommendation of key work product.

• Creates and uses a product and service strategy to leverage placement (distribution) principles and strategies to maximize business growth and / or makes appropriate recommendations based on evaluation of prospect / customer needs and receptivity.

• Effectively follows the marketing process to coordinate and align peers, enterprise partners and senior management.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 or more years of relevant business support and / or general analysis experience.

• Demonstrated leadership experience.

• Subject-matter-expert knowledge of Microsoft Office Tools to include Word, Excel and Access.

• Subject-matter-expert knowledge of relevant industry data sources.

What sets you apart:

• Expertise in developing and executing direct mail campaigns, with comprehensive knowledge of the entire direct mail process, including printing, processing, postage requirements, vendor management, and industry best practices.

• Experience with evaluating and testing direct mail components, including content, format, lists, offers, segmentation, as well as A/B testing.

• Ability to leverage customer data and segmentation to personalize messages and enhance relevance.

• Ability to oversee Agency of Record for budget evaluation, production management, and campaign implementation, while fostering strong relationships with stakeholders to ensure alignment and efficiency.

• Capability to collaborate with team members and cross-functional teams to guarantee the effective execution of campaigns, encompassing creative development, audience growth, and analytics.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130 - $208,580.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Senior Auditor , you'll execute, identify problems and resolutions for risk-based assurance and advisory engagements across the organization. Maintain knowledge of financial services regulations. Perform risk and control identification and evaluation, advanced audit techniques, research and analysis, and conducts client meetings and interviews. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Tampa FL; Phoenix, AZ or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Independently executes audit test work timely and with high quality.

• Executes and may lead as Auditor in Charge (AIC) for audit engagements throughout the audit life cycle, to include understanding of horizontal and vertical business impacts, integrating audits with Information Technology (IT), analytics, and projects.

• Ensures engagements are completed objectively, professionally, timely and in accordance with corporate and industry audit standards, when AIC.

• Manages day to day engagement-related efforts including work delegation to audit team members with varying degrees of expertise and experience when conducting engagements, when AIC.

• Completes audit team end of engagement evaluations, when AIC.

• Assists in updating the risk & control matrix for each engagement with oversight from the Auditor-in-Charge and/or other Audit leadership.

• Identifies control weaknesses and opportunities for improvement in the current operating environment; develops recommendations for corrective action

• Assists AIC in drafting related issues and audit reports for review by audit leadership.

• Participates and provides feedback during team audit activities on planning and scoping, business understanding/walkthroughs, and review of risk assessment and testing and demonstrates critical thinking ability.

• Executes on audit documentation techniques including key risks and controls alignment to audit test objectives and conclusions; is accountable for completing work paper documentation within quality standards.

• Utilizes analytical skills to conduct or assist team members with continuous monitoring activities, advisory activities, special reviews and/or investigations.

• Develops internal and business leader and partner relationships while also beginning to effectively challenge, communicate and deliver risk-based, difficult messages regarding issues and control weaknesses to ensure proper risk assurance coverage.

• Provide coaching and guidance to less experienced team members to ensure quality and timely completion of audit test work.

What you have:

• Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology. Four additional years of related experience beyond minimum required may be substituted in lieu of a degree.

• 4 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience.

• Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment.

• Demonstrated experience effectively communicating and challenging Controls with business partners and leaders.

• Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls.

• Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities.

What sets you apart:

• Property & Casualty and/or Life Insurance experience

• Insurance audit experience within an insurance company.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770 - $156,290 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Product Marketing team acquires new accounts, shapes and implements product-specific marketing strategies, focus on performance metrics, and deliver measurable results. Product marketers accelerate growth through continuous test-and-learn agenda, improvement of paid marketing efforts, and expert allocation of marketing investments. The team will ideate, plan, launch, measure, and optimize marketing campaigns to drive sustainable growth at efficient Cost per Account (CPAs). Accountable for a large marketing budget and will collaborate closely with internal stakeholders such as Brand, Product, Risk, and Analytics to drive growth via both new-to-USAA members as well as cross-selling to existing members.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Leads the planning for a fully digital-first marketing lifecycle, inclusive of strategy, member research, planning, direct response marketing, agency management, creative development, compliant execution, analytics and optimization, and performance management.

• Leads the development and implementation of marketing plans and campaigns to build and deepen USAA's relationship with existing members, and drive acquisition of new members.

• Provides input into the management of the marketing budget allocations across products and channels to deliver sustainable growth at efficient Cost per Account (CPAs) at scale.

• Leads the development of the digital acquisition experience, lead adoption of new ways of working, and leverage storytelling to drive understanding & adoption of change.

• Models behaviors that support and embrace safe & sound business practices at scale.

• Knowledge of product related regulations, and risk and compliance requirements.

• Leverages external knowledge regarding the digital space, and networks with external partners to inspire out-of-box thinking.

• Keep USAA brand and mission to serve the military community at the forefront of new marketing practice.

• Provides coaching and training to team members.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor of Arts, Bachelor of Business Administration or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 8 years of relevant work experience in financial services with hands-on experience in conversion channels (i.e.: Paid Search, Affiliates, Direct Mail).

• Extensive experience in collaborating with key partners and stakeholders, influencing decisions, and managing work to achieve strategic goals.

• Strong business acumen in the areas of business operations, industry practices and emerging trends.

• Ability to seek and analyze data from variety of resources to support marketing decisions and alignment with key stakeholders.

• Proficiency in Product Marketing, including providing input into growth objectives, developing marketing plans, performance reporting, and driving incremental growth consumer definition, situation assessment, financial analysis, and marketing strategy.

• Understanding of specific laws and rules that govern consumer products.

• Demonstrated proficiency with marketing data analytics, including the ability to analyze and evaluate information.

• Effective communication skills (verbal and written) with the ability to adjust communication style based on the audiences.

• Ability to exercise appropriate judgment by using information and knowledge to make timely, effective decisions.

• Ability to work independently and with minimal supervision.

• Ability to adjust scope or resources as appropriate, mitigating potential risk to projects.

What sets you apart:

• Experience with Life Insurance, Health Insurance, and/or Annuities

• Experience building and measuring customer experiences across omni-channel campaigns

• Strong experience partnering with or operating customer contact centers

• Ability to be diplomatically persuasive with high emotional IQ

• Intellectually curious and motivated by solving complex problems

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA