Company Detail

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Enterprise Security Business Risk and Controls Advisor I positioned lockstep with the business to ensure overall effectiveness of risk and compliance management programs, risk analytics, and operations in the business.

The candidate selected for this position is going to support the leaders within the Enterprise Security Group. They will play a crucial role in identifying, assessing, and mitigating potential business risks and helping respective business partners to drive implementation of strong controls and processes. As a Business Risks and Controls Advisor, you will have the opportunity to collaborate with cross-functional teams, analyze complex data, and provide valuable insights to help safeguard our organization from potential threats. Join our dynamic team and contribute to our commitment to excellence, innovation, and maintaining a safe and secure environment for our enterprise.

We offer a flexible work environment that requires an individual to be in the office 4 days per week . This position will be based out of his position can be based out of the San Antonio; TX, Plano; TX , Phoenix; AZ, Tampa; FL, Colorado Springs; CO or Charlotte; NC office. Relocation assistance is not available for this position.

Positioned in the first line of defense to ensure the overall effectiveness of risk and compliance management programs, risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support risk and compliance-based initiatives. Responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls including risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, facilitating risk and compliance remediation, internal and external audits and regulatory exams, and monitoring of the first line of defense to minimize risk exposures and strengthen the overall control environment. Manages risk assessment data and uses critical thinking to identify key data-driven insights tied to first line of defense.

What you'll do:

• Advises the business on how to strengthen and manage their control environment pertaining to oversight of procedures/process, accurate regulatory reporting and filing, document governance, risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.

• Performs ongoing supervision and oversight of business controls which may include the coordination of testing, root cause analysis, control design, and examining key risk metrics to evaluate the effectiveness of established business controls.

• Performs risk data analysis, report preparation and trend analysis, utilizing business intelligence tools.

• Partners with business owners to assist them in the identification of control failures and assesses the impact.

• Assists with translating control deficiencies into action plans and facilitates effective and timely risk remediation through action plan oversight; provides recommendations to enhance governance practices in alignment with risk and compliance frameworks.

• Maintains processes, procedures, and tools for managing exception alerts as they occur, including monitoring of resulting exception cases.

• Provides control oversight to ensure compliance with laws and regulations.

• Serves as a resource to team members.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of experience supporting risk-related, compliance-related, or business control design activities; OR 4 years of experience in a relevant quantitative discipline; OR Advanced degree or designation in a risk management or quantitative discipline, and 2 years of experience supporting risk-related, and/or compliance-related, or business control design activities; OR PhD in a risk management or quantitative discipline.

What sets you apart:

• Working experience in Information Security, Physical Security, Privacy or closely related area.

• Experience in identifying and writing risk and control descriptions.

• Experience with creating initial control test scripts and facilitating control testing.

• Ability to guide and advise on creation of new issues, to include identifying appropriate issue owner, documenting 4 C's, facilitating risk rating determination, and assist with root cause analysis.

• Excellent communication skills, including the ability to effectively convey information and create compelling data visualizations to inform the business.

• Ability to analyze process changes and understand upstream/downstream impacts.

• Diligent approach with tried analytical and critical thinking skills.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770- $156,290 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Fraud Decision Science Analyst-Mid-Level, you will provide decision support for business areas across the enterprise. Staff in this area will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and motivate change. The essence of work performed by the Fraud Decision Science Analyst Mid-Level involves gathering, manipulating, and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. However, any individual that resides within a 60-mile radius of the listed USAA office locations and able and willing to work 4 days from the office is preferred.

What you'll do:

• Uses intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies.

• Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy.

• Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.

• Translates recommendation into communication materials to effectively present to colleagues for peer review and mid-to-upper-level management.

• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.

• Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).

• Integrates/transforms disparate data sources and resolves appropriate data hygiene techniques to apply.

• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.

• Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.

• Delivers analysis/findings in a manner that conveys understanding, influences mid to upper-level management, garners support for recommendations, drives business decisions, and influences business strategy.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or other quantitative discipline; OR 4 years of related experience in statistics, mathematics, or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e., P&C, Bank, Finance)

• OR

• Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or other quantitative discipline with 2 years' experience in data/analytics or functional business experience within the respective industry of responsibility (i.e., P&C, Bank, Finance).

• Demonstrates competency in mathematical and statistical techniques and approaches used to drive fact-based decision-making.

• Intermediate and some advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner.

• Fraud experience.

• Experience with a scripting language (VBA, Perl, JavaScript, Python).

• Bachelor's or Master's in a quantitative discipline.

• 4+ years' experience in the financial industry, fraud experience preferred.

• 4+ years' experience with Excel in performing data analysis, visualization, and reporting.

• 4+ years' experience programming with SQL. Must be able to write complex queries to manipulate large data sets.

• 4+ years' experience performing data validation and building executive reports for management.

• Strong analytical and critical thinking skills and a basic understanding of statistics.

• Strong communication skills, attention to detail and passion for excellence.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990 - $172,000 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Fraud Strategy Analyst Intermediate, you will participate in gathering and analyzing of internal business requirements by means of interviews, workflow analyses and facilitated discussions with users. Translates users' business requirements into detailed functional designs for development, testing and implementation. Applies methodologies, prepares detailed specifications and related documentation.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. This position can work remotely in the continental U.S. with occasional business travel. However, any individual that resides within a 60-mile radius of the listed USAA office locations and able and willing to work 4 days from the office is preferred.

What you'll do:

• Assists in the development of solutions and recommendations for business requirements, business rules, product offerings or changes to existing systems/applications.

• Works with internal and external resources to define business requirements and coordinate system enhancements.

• Participates in feasibility, enterprise impact, and cost/benefit analysis.

• Implements recurring, scheduled, or ad-hoc system changes within change control methodologies.

• Completes testing, implementation, and communication plans for new or modified system parameters, options, product details, or system outputs.

• Performs post implementation testing, monitoring, and reporting to ensure functionality.

• Develops and maintains knowledge of Line of Business, Bank Fraud & Central Operations, and Enterprise systems, processes, procedures, and products to understand business rules and their impacts on business users.

• Reviews applicable system updates for functionality impacts or enhancements and coordinates changes.

• Conducts overall periodic review and testing of system parameters, options, product details, or system output to ensure accurate output and compliance with regulatory and/or audit guidelines.

• Maintains status and reports for all completed ongoing or future initiatives.

• Finishes the documentation and retention processes and procedures.

• Summarizes insights from analysis and use findings to develop business rules.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 2 years of experience supporting and participating in stakeholder consultation, needs assessment, requirement translation and prescription of technology solutions.

• OR Advanced degree in Information Management, Information Studies, or related field.

• Demonstrates understanding of the application of business rules in technology solutions.

• Strong written and verbal communication skills.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner.

• Fraud experience.

• Experience performing data validation and building reports for management.

• Bachelor's or Master's in a quantitative discipline.

• 2+ years' experience in the financial industry, fraud experience preferred.

• 2+ years' experience with Excel in performing data analysis, visualization, and reporting.

• 2+ years' experience conducting root cause analysis and trend analysis.

• Experience with retrieving and manipulating data within SAS and SQL.

• Strong analytical skills and critical thinking skills

• Strong communication skills, attention to detail and passion for excellence.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $54,940 - $98,440 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Benefits Advisor Senior , you will be responsible for the design, development, implementation, ongoing administration and assessment of our Employee Wellness and Behavioral Health Programs and Services . You will assess enterprise risk regarding benefit programs and services associated with legislative, regulatory, market and expense trends.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Applies sophisticated knowledge of wellness programs integrated with medical, mental health, pharmacy and onsite wellness services in a large company setting.

• Develops data driven wellness strategies and solutions.

• Identifies gaps/opportunities, keeps updated with industry trends and legislative changes to improve population health and wellness.

• Align wellness solutions and patient/employee experiences in physical and emotional wellness between carriers, vendors and onsite services.

• Build internal and external strategic Wellness relationships to bring community presence and USAA together (EX: UT Health for weight loss and mental health support).

• Lead and participate in multiple key wellness initiatives.

• Evaluates new concepts and solutions, providing thought leadership aligned with the HR strategy and the total rewards philosophy.

• Uses high level influence to socialize the value of new or changing benefit programs and provides recommendation on the overall cost of proposed changes; Gains collaborator consensus and approval of recommendations.

• Responsible for the enterprise-wide pandemic plan and Point of Dispensing (POD) program.

• Coordinates and provides direction for the enterprise-wide drug testing program.

• Takes ownership of total rewards experiences by collaborating with partners to improve employee interactions with total rewards programs and systems.

• Collaborate with lines of business/Subject Matter Experts to improve the processes and technology associated with their respective programs.

• Manage forecast and budget for responsible program(s)

• Ensures risks associated with business activities are optimally identified, measured, audited, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in employee and retiree benefit plans, programs and services, to include health & welfare (self & fully insured programs), retirement benefits, plan design, experience in benefits financial analysis, metric development, benefits supplier management, regulatory compliance and day-to-day administration and operations.

• Working knowledge of data analysis tools and techniques.

• Understanding of outsourced benefits administration and how to provide oversight of outsourced functions and programs.

• Experience with documenting processes and identifying required controls; to include recommending and implementing solutions and responding effectively to sensitive inquires and complaints.

• Advanced knowledge of defined benefit and defined contribution plans, deferred compensation and Health and Welfare plans.

• Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.

• Knowledge of federal laws, rules, and regulations to include: ERISA, COBRA, HIPAA, ACA, FMLA.

What sets you apart:

• Subject matter expertise in population health and employee wellness with an emphasis on mental health.

• Experience running employee Wellness programs integrated with medical, mental health, pharmacy and onsite wellness services in a large company setting.

• Experience developing data driven Wellness strategies and solutions.

• Experience creating internal and external strategic Wellness relationships by engaging community partners.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00 - $172,000.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Development Product Owner Senior for the Strategic Portfolio Execution team , you will serve as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories, prioritize work, and provide mentorship to technical teams. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter authorities, and the development team to build effective solutions. Possesses a sophisticated knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Works with business and Subject Matter Authorities to understand business strategy and vision and then writes, refines, accepts, and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value.

• Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed.

• Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle.

• Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers, and others to develop, implement and release in alignment with program and/or product road maps.

• Partners with sponsors, team members, and IT to facilitate, define and detail relevant business processes, gaining a sophisticated understanding of the needs, measures, and risks & controls for the improvement area.

• Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing organizational change routines, as needed.

• Works with different technologies, internal and external to have oversight of development, testing and controls.

• Applies advanced knowledge in the business development/execution subject area, regularly seeking out opportunities to enhance, improve and advance the function.

• Coaches and mentors other Product Owners.

• Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level.

• Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.

• Advanced knowledge of Microsoft Office products, applicable databases, and product management tools.

• Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe).

• Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.

• Advanced knowledge and demonstrated use of Process Engineering methodologies.

• Advanced ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance.

• Experience in analyzing business requirements and ability to identify opportunities to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements.

What sets you apart:

• Experience applying project management in leading scrum teams in innovative digital and technology domains.

• Experience improving business outcomes through the execution and delivery of new capabilities that are cross-team enabled.

• 2+ years experience working with IT on complex projects.

• Experience working in Rally and/or Jira.

• Experience working with and/or managing 3rd party products.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160.00 - $189,530.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com .

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

USAA is seeking an experienced Property General Field Adjuster within Easter Pennsylvania or New Jersey

The Opportunity

As a Property General Adjuster, you will work within defined guidelines and framework to investigate, evaluate, negotiate and settle the highest complexity property insurance claims presented by or against our members. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members' life events, as appropriate.

What you'll do:

• Manages assigned claims caseload comprised of claims with highest complexity damages that require considerable knowledge and understanding of claims coverage.

• Partners with vendors and internal business partners to facilitate highest complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.

• Extensive evaluation for highly complex claims, involving lengthy research and determination of settlement. Proactively identifies and engages in additional confirmation of potential discrepancies resulting from research involving complicated situations.

• Serves as a resource for less experience staff on complicated claim situations.

• Determines coverage through analyzing extensive information involving highly complex policy terms, including claim resolution.

• Communicates with insured about coverage or any issues that involve additional information or considerations regarding settlement amount.

• Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate.

• Determines and negotiates highly complex settlement. Makes recommendations to management for settlement amounts outside of authority limits.

• Maintains accurate and current claim file with critical documentation throughout the claims process for highly complex.

• Proficient knowledge of estimating technology platforms. Utilizes platforms to prepare claims estimates in order to manage complex property insurance claims.

• Serves as a subject matter expert for claims handling.

• Supports workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime; may require deployment travel during designated CATs.

• Works independently solving complex problems with minimal guidance; acts as a resource for colleagues with less experience.

• May require travel to resolve claims and conduct in-person inspections.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma required.

• 4 years' relevant property claims adjusting experience that includes writing estimates of moderate-highly complex claims and field adjusting experience.

• 2 years' experience handling dwelling claims.

• Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire.

• Proficient knowledge of Xactimate or similar estimating platform. Expert knowledge estimating losses of moderate complexity.

• Advanced knowledge of property claims contracts and interpretation of case law.

• Proficient knowledge of residential construction.

• Demonstrated negotiation, investigation, communication and conflict resolution skills.

• Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.

Physical Demand Requirements:

• May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.

• May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

• May require the ability to crouch and stoop to inspect confined attic spaces and go beneath homes into crawl spaces.

• May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.

What sets you apart:

• General Adjuster experience with a Standard Insurance Carrier

• 5+ years of Property field adjuster experience handling large loss, heavy structure claims and ALE management

• 5+ years of experience handling dwelling claims in the field

• Xactimate Level 1 and/or Level 2 certification

• Insurance Industry designations such as CPCU, AIC, SCLA, AINS

• Currently hold an active P&C Adjuster License

• Currently reside or able to self-relocate within Easter Pennsylvania or New Jersey area

• US military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $91,890.00 - $165,40.00

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

The Opportunity

We are seeking a dedicated Trial Attorney (BI/UM) for our Jacksonville, FL staff counsel law office location.

In this position, you will provide legal representation to USAA members, insured clients, and USAA entities in all phases of civil litigation and legal proceedings pertaining to Property and Casualty covered losses.

We offer a flexible work environment where most of your time will be working from your home office. You are expected to travel to attend trial, hearings, depositions, or other case related proceedings within the state Florida. Relocation assistance is not available for this position.

What you'll do:

• Independently manage caseload of simple to moderate Property and Casualty insurance defense cases through arbitration, trial, and possible appeal for clients on cases assigned.

• May handle and/or assist with complex litigation cases.

• Appear in court as required, including arbitrations, trials, and mediations.

• Provide legal advice to clients and P&C Claims team members. Develops, and implements legal strategy and ongoing budget projections to Claims Litigation, and clients, as appropriate on assigned cases.

• Prepare legal pleadings, motions, statements, memoranda, trial briefs and other legal documents on assigned cases.

• Conduct direct settlement negotiations with plaintiffs' attorneys.

• Stay current on all relevant statutes, case law, office, and trial-related technology. Attends courses as assigned to maintain appropriate skill sets for trial.

• Provide training to support staff, P&C Claims and Claims Litigation regarding changes in law, litigation and/or and other processes.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree from an accredited school.

• Juris Doctor degree from an accredited law school required.

• 6 years of experience practicing law handling personal injury or civil litigation or trial cases.

• Licensed to practice law in the jurisdiction(s) to be served.

• Experience practicing law in the court systems within the geographic area being served.

• Ability to perform online legal research.

• Excellent communication and presentation skills.

What sets you apart:

• 7+ years of experience practicing law in the state of Florida handling personal injury auto cases.

• Substantial First chair jury trial experience in auto personal injury insurance defense defending first party BI/UM claims.

• Experience preparing reports and memos for Claims including initial case analysis, discovery and deposition reports, and trial reports and strategy.

• US military experience with skills related to one of the following MOS's: Navy (Legalman (LN)), Marines (4410, 4411, 4402, 4405), Army (27A), USAF (51JX / 5J0X1)

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130 - $208,580.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

The Opportunity

We are seeking a dedicated Trial Attorney (BI/UM) for our Jacksonville, FL staff counsel law office location.

In this position, you will provide legal representation to USAA members, insured clients, and USAA entities in all phases of civil litigation and legal proceedings pertaining to Property and Casualty covered losses.

We offer a flexible work environment where most of your time will be working from your home office. You are expected to travel to attend trial, hearings, depositions, or other case related proceedings within the state Florida. Relocation assistance is not available for this position.

What you'll do:

• Independently manage caseload of simple to moderate Property and Casualty insurance defense cases through arbitration, trial, and possible appeal for clients on cases assigned.

• May handle and/or assist with complex litigation cases.

• Appear in court as required, including arbitrations, trials, and mediations.

• Provide legal advice to clients and P&C Claims team members. Develops, and implements legal strategy and ongoing budget projections to Claims Litigation, and clients, as appropriate on assigned cases.

• Prepare legal pleadings, motions, statements, memoranda, trial briefs and other legal documents on assigned cases.

• Conduct direct settlement negotiations with plaintiffs' attorneys.

• Stay current on all relevant statutes, case law, office, and trial-related technology. Attends courses as assigned to maintain appropriate skill sets for trial.

• Provide training to support staff, P&C Claims and Claims Litigation regarding changes in law, litigation and/or and other processes.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree from an accredited school.

• Juris Doctor degree from an accredited law school required.

• 6 years of experience practicing law handling personal injury or civil litigation or trial cases.

• Licensed to practice law in the jurisdiction(s) to be served.

• Experience practicing law in the court systems within the geographic area being served.

• Ability to perform online legal research.

• Excellent communication and presentation skills.

What sets you apart:

• 7+ years of experience practicing law in the state of Florida handling personal injury auto cases.

• Substantial First chair jury trial experience in auto personal injury insurance defense defending first party BI/UM claims.

• Experience preparing reports and memos for Claims including initial case analysis, discovery and deposition reports, and trial reports and strategy.

• US military experience with skills related to one of the following MOS's: Navy (Legalman (LN)), Marines (4410, 4411, 4402, 4405), Army (27A), USAF (51JX / 5J0X1)

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130 - $208,580.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

The Opportunity

We are seeking a dedicated Trial Attorney (BI/UM) for our Jacksonville, FL staff counsel law office location.

In this position, you will provide legal representation to USAA members, insured clients, and USAA entities in all phases of civil litigation and legal proceedings pertaining to Property and Casualty covered losses.

We offer a flexible work environment where most of your time will be working from your home office. You are expected to travel to attend trial, hearings, depositions, or other case related proceedings within the state Florida. Relocation assistance is not available for this position.

What you'll do:

• Independently manage caseload of simple to moderate Property and Casualty insurance defense cases through arbitration, trial, and possible appeal for clients on cases assigned.

• May handle and/or assist with complex litigation cases.

• Appear in court as required, including arbitrations, trials, and mediations.

• Provide legal advice to clients and P&C Claims team members. Develops, and implements legal strategy and ongoing budget projections to Claims Litigation, and clients, as appropriate on assigned cases.

• Prepare legal pleadings, motions, statements, memoranda, trial briefs and other legal documents on assigned cases.

• Conduct direct settlement negotiations with plaintiffs' attorneys.

• Stay current on all relevant statutes, case law, office, and trial-related technology. Attends courses as assigned to maintain appropriate skill sets for trial.

• Provide training to support staff, P&C Claims and Claims Litigation regarding changes in law, litigation and/or and other processes.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree from an accredited school.

• Juris Doctor degree from an accredited law school required.

• 6 years of experience practicing law handling personal injury or civil litigation or trial cases.

• Licensed to practice law in the jurisdiction(s) to be served.

• Experience practicing law in the court systems within the geographic area being served.

• Ability to perform online legal research.

• Excellent communication and presentation skills.

What sets you apart:

• 7+ years of experience practicing law in the state of Florida handling personal injury auto cases.

• Substantial First chair jury trial experience in auto personal injury insurance defense defending first party BI/UM claims.

• Experience preparing reports and memos for Claims including initial case analysis, discovery and deposition reports, and trial reports and strategy.

• US military experience with skills related to one of the following MOS's: Navy (Legalman (LN)), Marines (4410, 4411, 4402, 4405), Army (27A), USAF (51JX / 5J0X1)

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130 - $208,580.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Business Intelligence Analyst I, you will analyze complex business problems and incidents using data from internal and external sources to provide insight to analysts and decision makers. Identifies and interprets trends and patterns in datasets to locate influences, which involves gathering, manipulating, and synthesizing data (e.g., attributes, transactions, behaviors, etc.). Creates specifications for reports and analysis based on business needs and required or available data elements. May participate in consultation to users and in cross functional teams to address business issues.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Independently participates in gathering complex business requirements by partnering with customers to define the business problem and data needs.

• Applies an intermediate understanding of multiple data structures and sources to lead the development and implementation of business intelligence solutions, which may include data visualization, data transformation, or data collection.

• Works closely with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence efforts. Includes collaborating on the design and implementation of technical standards and governance practices.

• Applies data visualization standard methodologies - often selecting the right data 'tool for the job' - to identify and interpret trends or patterns while following standard Enterprise branding.

• Understands the value of prototyping, usability, and the end-user experience to improve the impact of the final data visualization product (dashboard, report, insight, or analysis).

• Acts as a trusted data visualization advisor to the partner/end-user in order to drive business value. Develops advanced knowledge to influence relevant data, information, and application architecture decisions.

• Actively participates in industry, COE, or other discipline-relevant groups/panels to keep tabs on industry trends and share standard processes with team.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or other business-related field; OR 4 years of related experience in statistics, mathematics or quantitative analytics or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e., P&C, Bank, Finance, etc.) OR advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative field with 2 years' experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, etc.).

• Experience identifying and implementing innovative approaches to address business problems and solutions.

• Experience developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related).

• Proven ability to build business knowledge through significant partnerships at the individual contributor, leadership, and EMG levels.

• Demonstrated advanced communication skills with the ability to deliver presentations to all levels of management.

• Ability to embed intuitive story telling within business intelligence solutions.

What sets you apart:

• 4+ years of Anti-Money Laundering (AML) experience with large financial institutions.

• 6+ years of experience with SQL.

• Experience with Snowflake, Python, Tableau, and SAS.

• Ability to create insightful visualizations of complex data and communicate findings to senior executives and broad audiences.

• Strong (oral and written) communication with partners/leadership to provide effective reporting to indirectly influence others outside your department.

• US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770.00 - $156,290.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

As a dedicated Workforce Management Analyst II, you will be responsible for creating and maintaining Bank phone representatives schedules. You will also own the skilling strategy for your lines of business.

Responsible for contact or claims center workforce management performance (ex. daily staff requirements, schedule efficiency, and time off). Provides front-line contact center managers and employees guidance and direction for scheduling and time off processes. Monitors contact or claims center trends to plan to maximize efficiency and ensure the contact or claims center meets key performance metrics.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Responsible for developing contact or claims center schedules to ensure maximum efficiency of resources to meet member demand.

• Responsible for proactively identifying contact or claims center scheduling gaps utilizing business and strategic supplier data. Provides insights and recommendations on process improvements based on data insights.

• Maintains business schedule processes and data to ensure effective alignment of schedules to business demand.

• Maintains effective relationships with suppliers and cross-functional departments to ensure service level objectives are met.

• Builds and maintains internal and external business partner relationships to proactively identify, report, and resolve scheduling issues and deliver on performance.

• Maintains oversight and update authority to skill template management to ensure MSR skill sets align with MSR role / peer group supporting contact center strategy.

• Participates in workforce strategy projects; engages appropriate areas within Call Center Solutions or Claims Workforce Management to review and validate strategies.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

• 2 years of experience in workforce management planning within a contact or claims center environment.

• Proficient knowledge and application of workforce management tools & data analysis tools, telecommunications tools, and contact center routing systems.

• Working experience with workforce management tools and/or software such as NICE IEX.

• Relationship skills, verbal and written communication and ability to identify root cause / solutions.

• Proficient in Microsoft Office software tools to include Word, Excel, PowerPoint.

What sets you apart:

• Experience with creating schedules in NICE IEX

• Experience with Cisco Call Routing system including background configuration of call routine

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $48,890 - $87,600.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated physical damage specialist, you are responsible for building relationships and providing oversight of our third-party vendors through virtual or in person interactions with members, claimants, and third-party personnel. You will drive USAA's financial strength by ensuring accuracy and quality of third-party vendors' work product and work to resolve problems with a focus on the mission and exceptional member experiences.

This hybrid role requires an individual to be in the office 3 days per week . This position can be based in one of the following locations: Colorado Springs, CO, Phoenix, AZ, Chesapeake, VA, San Antonio, TX, or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Responsible for on-boarding, oversight, maintaining partnerships, and coaching to performance of our contractual and/or operational goals as applicable.

• Evaluates vendor work product to ensure quality, accuracy, and adherence to the terms and conditions of the contract.

• Collaborates with 3PRM on vendor footprint to balance member needs and operational resources.

• Responsible for complaint and payment discrepancy resolution within the vendor MOI.

• Provides direction as needed on borderline Total Loss situations.

• Accountable for providing decisions and insight on physical damage losses within authority granted and advances requests for further authority as needed.

• Acquires and applies advanced knowledge of P&C insurance industry products, services, contracts and internal processes and procedures to ensure compliance.

• Supports workload surges and/or Catastrophe Operations, as needed.

• Assists with handling output/throughput and associated USAA adherence guidelines affiliated with Auto Physical Damage processes (e.g., Rental, Alternative Parts Utilization, Vehicle Owner Communication, Assignment Completions).

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.

• 4 years auto physical damage estimating experience.

• Currently possess or acquire and maintain individual I-CAR Platinum Pro-Level 3 certification within 12 months of hire.

• Capability to prioritize, problem solve, and effectively communicate next steps and path to resolution.

• Effectively communicates through multiple channels to include utilization of digital tools to drive speed, accuracy, and service.

• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.

• Strong oral and written communication skills.

What sets you apart:

• 2+ years of Auto adjusting experience

• Proven track record to multi-task and triage claims in a high-volume environment

• Proficiency with CCC vehicle damage estimating system

• Current P&C insurance adjuster license

• I-CAR Platinum certification

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 67,220 - $ 128,480 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Business Process Owner Lead , you will be responsible for leading the planning for highly complex processes including problem definition, evaluation of requirements, design, testing, and implementation of business processes. Understands the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process Actively develops and drives alignment of process to overall experience strategy and vision.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not offered.

What you'll do:

• Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy. Ensures alignment with customer and appropriate roadmap(s).

• Applies and maintains expert knowledge of the business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance.

• Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution.

• Guides and influences process re-engineering and technology implementation to enable process redesign and innovation. Leads the overall management of process performance by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.

• Manages risks by using established methodologies and exercising control plans to ensure alignment with business unit specific requirements, process requirements, and business needs. Influences business unit and business process to address risk across all activities.

• Collects and consolidates demand and identifies opportunities by business portfolio, vertically within the business unit and/or horizontally across the enterprise.

• Reviews, advises, and develops communication plans for customers and internal stakeholders and ensures communications are in alignment with overall strategy.

• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.

• Utilizes data and analytics to deliver insight into customer and business process performance and shares best practices with overall team.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you'll have:

• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.

• Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.

• Experience in implementing and sustaining change/improvements (change champion).

• Extensive hands-on experience with Process Mapping and Modeling and creating and validating process documentation.

• Extensive experience in the application of process management standards and policies, and comprehensive knowledge of applicable regulations and risk management practices.

• Demonstrated experience with Lean, Business Process Management, or similar methodology.

• Demonstrated experience with utilizing various systems to collect and analyze data.

What sets you apart:

• Property Claims Technical, Catastrophe, and Leadership experience.

• Experience in analyzing and prioritizing data, problem identification, and resolution.

• In depth experience with KPI framework and oversight.

• Strong communications skills, written, oral, and developing delivering executives presentations.

• Previous experience partnering in strategic planning and building out road maps.

• Master's degree or Professional insurance designation.

• Demonstrated ability to identify risks and create appropriate controls.

• Ability to organize, prioritize, and complete multiple tasks in a fast-paced matrixed environment.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130-$208,580.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact

for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Tech Enablement Senior for the Media and Social Channel Management team.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Serves as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories, prioritize work, and provide guidance to technical teams. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an advanced knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value. Champion the adoption of new technology by developing an enablement and onboarding strategy and roadmap. Create and deliver clear and relevant trainings for the respective business/function as new technologies are rolled out, or as needed, to ensure they can self-service effectively. Educate stakeholders on existing (and upcoming) technology and capabilities. Source and share best practices to drive standardization and excellence in application of the technology to drive business outcomes.

What you'll do:

• Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value.

• Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of development work.

• Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle.

• Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product road maps.

• Partner with other Tech Enablement team members to ensure clear and effective communication across all business and functions involved in a new technology build; strive to provide full transparency into the technology pipeline to ensure all stakeholders are informed and aligned throughout the process.

• Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area.

• Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed.

• Works with different technologies, internal and external to have oversight of development, testing and controls.

• Applies advanced knowledge in the business development/execution discipline, regularly seeking out opportunities to enhance, improve and advance the function. Actively participates in industry or other discipline-relevant groups/panels to keep abreast of industry trends and share best practices with the team.

• Coaches and mentors other Product Owners.

• Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.

• Advanced knowledge of Microsoft Office products, applicable databases and product management tools.

• Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe).

• Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.

• Advanced knowledge and demonstrated use of Process Engineering methodologies.

• Advanced ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance.

• Experience in analyzing business requirements and ability to identify opportunities to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner.

• Experience in working across many functions to manage products in marketing technology, advertising technology, or marketing analytics.

• Past success creating marketing strategies, product and business roadmaps, marketing project plans, marketing technology adoption techniques, and training materials.

• Experience in educating and upskilling on marketing technology and best practices.

• Strong quantitative and analytical abilities, with a deep understanding of their importance to business objectives.

• Experience with Marketing Technology front door and governance routines to ensure a compliant environment for marketing users.

• Experience with providing Marketing Technology business value and use cases for Marketing contracts and statements of work.

• Deep expertise in Marketing Technology and process to ensure an effective and user-friendly user experience.

• Experience with one or more of these Marketing Technology platforms: Adobe Experience Manager, Adobe Campaign, Aprimo, PEGA, LiveRamp and Tealium.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160 - $189,530 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a Lead Digital Marketing Manager (i.e., Conversion Rate Optimization Manager) to join our Brand Marketing team. In this role you will be responsible for managing, testing, implementing, and improving performance of conversion points within the marketing funnel. This is a great opportunity for an experienced marketer with a performance mindset to partner with Brand Marketing, Creative, Data Science, Media, and Digital Experience teams to lead efforts to optimize USAA's digital experiences.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio TX, Plano TX, Phoenix AZ, Colorado Springs CO, Charlotte NC, or Tampa FL

Relocation assistance is not available for this position.

What you'll do:

• Leads the development and optimization of multiple, highly complex and/or critical digital or social marketing initiatives delivered via internet, mobile, and any other emerging platforms.

• Identifies trends and insights to bring new digital or social channels to market.

• Leads the collaboration with peers, enterprise partners and senior management to gain alignment on the tactical and strategic direction for digital/social channels.

• Responsible for communication of program, project and /or campaign through various reports/tool as required.

• Serves as the primary resource for cross functional team members on high priority matters of a unique nature.

• Applies digital and social marketing subject matter expertise across multiple channels to influence digital campaign design.

• Effectively directs social and/or digital agencies to ensure alignment with goals and prioritization.

• Applies an expert understanding of tools/techniques to test and optimize performance against digital or social marketing objectives.

• Trains and mentors digital marketing managers

• Leads cross functional teams to deliver new landing pages and optimize user experience.

• Develops digital channel performance plans and monitors key online marketing metrics to track success.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelors degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

• 8 years of experience in a marketing, sales, advertising and/or communications function, to include at least 4 years of experience in one or more of the following functions: social marketing, website merchandising, search marketing, mobile marketing, or digital campaign management.

• Subject-matter-expert knowledge of digital or social marketing industry and practices.

• Subject matter expert in primary channel.

• Demonstrated leadership in influencing business decisions, success in leading, influencing, motivating, and collaborating with key stakeholders.

• Effective communication and presentation skills; able to present to all levels of leadership.

• Subject-matter-expert knowledge of Microsoft Office, Word, Excel and PowerPoint.

• For Social Marketing: Subject-matter-expert knowledge on impact of social marketing to an omni-channel experience.

What sets you apart:

• 4 or more years experience documenting and identifying opportunities for improvement to user journeys.

• 4 or more years landing page management/ownership using data to inform on-going optimizations, test-and-learn, merchandising decisions, and related stakeholder management.

• Excellent communication skills with ability to present analysis methodology and findings in a clear and understandable manner to cross-functional stakeholders.

• Experience using a variety of digital marketing/optimization tools such as Adobe Analytics, Optimizely, Glassbox, Tableau, personalization tools and debugging tools.

• Experience partnering with marketing channel managers to understand various marketing channels as drivers of digital traffic.

• US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job experience and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130 - $208,580 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

This position is remote, work from home, in a contact center type of environment.

We are seeking a dedicated Business Insurance Agent - Mid-level for our Commercial Lines department!

This is a full-time, hourly, non-exempt position.

Training Schedule: Monday - Friday 13-15 weeks of training 8:00am-4:30pm CST (9:00am-5:30pmEST) (All other time zones align to CST schedule).

Work Schedule: Monday - Friday 9:30am-6:00pm CST (9:30am-6:00pm EST) (West Coast align to CST Schedule)

In this role you will work in an inbound sales environment advising business owners on insurance and risk management.

We use a full suite of Commercial Insurance Products to address each member and/or non-member's unique risk profile. The ideal candidate will use knowledge of the insurance marketplace, carrier appetite, and leverages underwriter relationships and knowledge of carrier contracts to place coverage for member's business.

What you'll do:

• Be a consultative partner between members, nonmembers and insurance carriers, exercising technical knowledge efficiently and communicating solutions to settle customer needs.

• Use understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation.

• Classify member's and/or non-members business and provide accurate risk management and risk mitigation solutions while using knowledge of B2B sales cycles for success.

• Conduct account reviews, by using the carrier renewal cycle, and understanding the members' and nonmembers' risk profile to provide consultative advice and appropriately address and mitigate the risk.

• Research industry trends and evolving regulatory environment (state and national), improving understanding of meaningful technical/financial issues.

• Use Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings.

• Apply Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination).

• Calculate Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to settle accurate replacement values.

• Provide select account service for member's and nonmember's including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems.

• Facilitate initial acquisition of Affluent members, nonmembers, and business owners by gaining an understanding of the members and nonmembers' risk profile by providing a concierge, white glove, single point of contact service level for members and nonmembers with complex accounts and unique needs.

• May work with underwriters on sophisticated accounts across management lines and Excess and Surplus for renewals, endorsements, and remarketing.

• Ensure risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma OR General Equivalency Diploma.

• 2 years of insurance sales and service experience to include 1 year of experience working in a High Value insurance agency, Commercial Insurance agency or broker setting.

• Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days.

• High Net Worth/Private Client Experience and ability to handle sensitive information.

• Excellent communication and customer service skills.

What sets you apart:

• 4+ years of Commercial Lines Insurance account management experience writing new business. (Not including renewals and/or Servicing)

• 4+ years working experience quoting and binding directly with the insured.

• Experience with Agency Management Systems and/or Salesforce.

• Experience working in a multiple carrier environment.

• Active P&C General Lines License for home state.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has a method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 51,840.00 - $ 92,880.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our excellent benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Fraud Governance Advisor, you will establish, drive, and govern fraud management activities to include risk assessments, policies, frameworks, standards, processes and tools as a first line of defense function. You will serve as a fraud risk management subject matter authority to ensure documents, projects, programs, processes, and product initiatives align with regulatory, legal requirements, and fraud policies and standards. Partner and collaborate with the lines of business, Compliance and Risk Management, Audit Services, Legal, and Regulators to support enterprise fraud management-based initiatives for the Staff Agency or Line of Business (LOB) supported.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL OR This position can work remotely in the continental U.S. with occasional business travel.

Relocation assistance is not available for this position.

What you'll do:

• Lead cross-functional team members in strategic development, implementation, and execution of highly complex or unique workstreams, projects and solutions.

• Provide thought leadership and subject matter expertise to guide the strategic direction of fraud risk requirements on business action plans, projects or operational requests based on regulatory guidance.

• Apply a well-rounded understanding of requirements, policies, laws, and regulations to business strategies, programs and solutions. Anticipates how the organization must adapt to changes in the industry to sustain competitive advantage.

• Oversee the execution of risk assessments with business partners to include root cause analysis to resolve impact and solutions.

• Anticipate and identify operational inefficiencies and emerging fraud management risks, compliance, and control issues in the operating environment, concurrent with implementing action plans to mitigate business impact.

• Provide technical guidance of a complicated or unique nature to functional areas within enterprise fraud management on regulatory requirements and requests to ensure proper execution of conduct examinations. May coordinate regulatory requirements and requests and/or conduct examinations.

• Serve as a primary resource to team members and to cross-functional teams in support of fraud-based initiatives.

• Regularly brief executive management on enterprise projects and initiatives that may impact fraud risk.

• Anticipate future training needs tied to fraud risk management through understanding regulatory and industry trends.

• Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree: OR 4 years of related fraud, compliance, risk, audit, or regulatory experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 8 years' operations experience in a relevant functional area to include financial services, Fraud, AML, compliance, risk, audit, third party risk management or other related operational areas that support fraud risk management initiatives within the business.

• Minimum 6 years' fraud, compliance, risk, audit, or regulatory related experience with accountability for projects, programs, processes, or policies.

• Adept knowledge of relevant laws, regulatory, compliance, industry regulations and regulatory data sources.

• Analytical, organizational, and problem-solving abilities requiring a high attention to detail to identify fraud risks and trends.

• Strong communication skills with the ability to collaborate and implement among cross-functional teams, including all levels of the organization and with external regulatory agencies.

• Ability to lead and influence others in a cross-functional environment.

• Knowledge of federal laws, rules, and regulations to include PCI, REG CC, REG E, UCC, FCRA, BSA/AML, Elder Financial Exploitation guidance, OCC Fraud Risk Management 2019-37.

What sets you apart:

• 4+ years of fraud data and/or analytics experience.

• Experience retrieving and manipulating data within SAS and SQL within a cloud-based environment.

• Experience in Business Controls or Issues Management through management/oversight of a business portfolio or testing/auditing.

• Understanding of Python.

• Experience with programmatic remediation procedures, requirements, and processes.

• Experience with direct engagement within all lines of defense to achieve business outcomes.

• Experience with Fraud Investigations and/or Strategies processes, controls and or issues.

• Strong communication skills, attention to detail and passion for excellence.

• US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,500.00 - $230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

This position is remote, work from home, in a contact center type of environment.

We are seeking a dedicated Business Insurance Agent - Intermediate for our Commercial Lines department!

This is a full-time, hourly, non-exempt position.

Training Schedule: Monday - Friday 13-15 weeks of training 8:00am-4:30pm CST (9:00am-5:30pmEST) (All other time zones align to CST schedule).

Work Schedule: Monday - Friday 9:30am-6:00pm CST (9:30am-6:00pm EST) (West Coast align to CST Schedule)

In this role you will work in an inbound sales environment advising business owners on insurance and risk management.

We use a full suite of Commercial Insurance Products to address each member and/or non-member's unique risk profile. The ideal candidate will use knowledge of the insurance marketplace, carrier appetite, and leverages underwriter relationships and knowledge of carrier contracts to place coverage for member's business.

What you'll do:

• Use a consultative approach to determine customer needs, build rapport, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings.

• Build and maintain relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and communicating solutions.

• Use understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation.

• Classify member's and/or non-members business and provide accurate risk management and risk mitigation solutions.

• Facilitate account reviews, by using the carrier renewal cycle, and understanding the members' and nonmembers' risk profile to provide consultative advice and appropriately address and mitigate the risk.

• Research industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues.

• Use Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to appropriately select product and carrier offerings.

• Use Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination).

• Calculate Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values.

• Provide select account service for member's and nonmember's including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.

• 1 year of insurance sales and service experience and/or experience working in a high value, commercial insurance agency or broker setting.

• Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days.

What sets you apart:

• 2+ years of Commercial Lines Insurance account management experience writing new business. (Not including renewals and/or servicing)

• 2+ years working experience quoting and binding directly with the insured.

• Experience with Agency Management Systems and/or Salesforce.

• Experience working in a multiple carrier environment.

• Active P&C General Lines License for home state.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has a method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 43,680.00 - $ 74,250.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our excellent benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Business Support Analyst Senior, you will Support the business by analyzing and evaluating relevant complex business data, information, metrics and processes to identify opportunities and solutions to business plan development and optimization of business operations. Responsible for supporting key functions and providing recommendations to achieve current and future business strategy needs/objectives.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Develops and maintains an understanding of overall complex business functions with in-depth knowledge of specific areas/functions and related activities.

• Provides expertise in development of business goals and objectives to exploit all distribution channels, leverage use of data, and simplify processes.

• Provides operational support on current complex processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.

• Validates information and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions.

• Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.

• Maintains broad system knowledge, stays current on all system enhancements, identifies training needs and implements plans.

• Maintains broad business knowledge, stays current on key business strategies & initiatives and identifies opportunities for support and enablement.

• Assists with the documentation of new and revised departmental procedures.

• Gathers information for complex processes, analyzes data and trends, identifies root causes, and develops work products.

• Serves as a resource to team members on escalated issues of a routine nature.

• Reviews and analyzes reports and provides recommendations to improve matrix and reporting controls,

• Develops and analyzes additional ad-hoc reports as needed by Management and or Regulatory Agencies.

• Contributes on policies, standards, risk management and controls related to relevant processes.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.

• Advanced knowledge in a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.

• Knowledge of business operations and systems/business requirements processes.

• Experience facilitating and driving collaboration to common understanding of business requirements and driving standard enterprise-wide business processes.

• Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL.

What sets you apart:

• 3+ years recent experience with member complaints program including oversight.

• 4+ years recent experience processing/analyzing member feedback data.

• 3+ years recent experience with creation of reporting and providing insights for reporting to senior management.

• Understanding of Tableau.

• Strong communication skills with business partners.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990 - $172,000 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As an Associate Retirement Income Specialist you will ensure the financial security of our membership by assessing member's current retirement income needs, providing advice, and making the appropriate recommendations based on member needs.

This position is a hybrid work type and can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO or Tampa, FL. Hybrid roles help employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results.

What you'll do:

• Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls.

• Asks questions to discover key information and retirement events and understand need or problem. Documents relevant information.

• Assesses member financial situation and goals.

• Develops and communicates appropriate retirement income strategies based on individual member needs. Provides retirement advice and strategies and understand the steps in creating an effective retirement income plan.

• Recommends relevant financial product(s) and services and refers for solutions that they are not trained and/or licensed to recommend or fulfil.

• Motivates member to take action on recommendation(s) and overcomes objections using basic sales techniques and developing persuasion skills. Implements recommendation(s).

• Familiar with the latest retirement strategy research and monitors legislative initiatives that may impact economy, society, and personal financial situation.

• Educates membership on implications of economic, industry trends, tax law changes, estate issues, retirement risks, and other threats to an effective retirement income plan, as well as USAA's financial products and services.

• Integrates risk management tools, products, and strategies to create an effective retirement income plan.

• May be expected to conduct outbound calls to follow up on products and services previously discussed.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma required.

• Valid Life/Health license and required maintenance and/or ability to acquire within 90 days of hire.

• The ability to obtain FINRA Licenses 7 & 66 and/or 7 & 65/63 within 12 months from hiring date or within 12 months of new role start date.

• Must be able to successfully pass background check and licensing review. Additionally, applicant must have the ability to be licensed by USAA in all 50 states plus District of Columbia.

• Up to 1 year financial industry and/or sales experience.

• Experience processing and analyzing information.

• Experience fulfilling requests and meeting deadlines.

• Experience resolving conflict and negotiating.

• Experience multi-tasking in an operating systems environment.

• Successful completion of a job-related assessment may be required.

What sets you apart:

• Currently hold a Group 1 Life and Health License

• Currently OR prior FINRA licenses 6, 7, 63, 65 or 66

• 1+ years of Annuity Sales Experience

• Experience Working in an Inbound/Outbound Call Center

• Retirement Income Certified Professional Designation (RICP)

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 54,130.00-$93,870.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Audit Manager , you will lead and execute complex audit engagements throughout the audit lifecycle, to include understanding of horizontal and vertical business impacts, integrating audits with IT, analytics, and projects and reviewing work papers. May lead Leads engagements as Auditor-In-Charge (AIC). Maintains knowledge of financial services regulations. Creates and independently performs complex work assignments and problem resolution in support of risk-based assurance and advisory engagements. Leverages results from engagements and continuous monitoring activities to assist Audit Leadership in updating risk assessments. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Primarily serves as Auditor-in-Charge (AIC) and main point of contact for the business through Audit engagements.

• Leads and executes complex audit engagements throughout the audit lifecycle. Leads continuous monitoring and advisory activities, special reviews and investigations.

• Responsible for executing multiple areas of complex test work during audit activities. Executes audit documentation techniques including key risks and controls alignment to audit test objectives and conclusions and assigning appropriate issue severity.

• Manages day to day engagement-related efforts and assignments of Audit team members with varying degrees of expertise and experience when conducting engagements as the Auditor-in-Charge (AIC).

• Develops and independently updates risk & control matrix at the engagement level for each engagement

• Develops and verifies accuracy of content within audit reports and conducts continuous monitoring activity documentation.

• Reviews work of team members; providing feedback/questions and completes audit team end of engagement evaluations when applicable.

• Ensures engagements are completed objectively, professionally, and in accordance with corporate and industry audit standards. Makes recommendations for severity ratings to Senior Audit Manager (SAM)/Director. May communicate with regulators.

• Utilizes and provides guidance to team members on the use of audit business systems, applications, and/or audit tools to create queries and ad hoc reports.

• Reviews, analyzes, and interprets data collected from multiple sources to ensure valid conclusions from audit testing are drawn.

• Identifies control weaknesses and

• opportunities for improvement in the current operating environment and provides recommendations for corrective action; drafts the related audit issues and audit reports with oversight from audit leadership for issuance to respective client leadership and coordinates and/or conducts follow-up activities.

• Leads team audit activities and provides feedback on planning and scoping, and review of risk assessment and testing that demonstrates critical thinking ability.

• Builds and develops relationships both internally within Audit Services and externally with clients and control partners to help drive strategic objectives with the business and effectively challenges business action plans. Communicates effectively with the business/clients and delivers risk-based and difficult messages regarding issues and control weaknesses to ensure proper risk assurance coverage.

• Provides day to day coaching guidance and on the job training to team members to ensure development, quality and timely audit engagement deliverables.

• Provides information from audit results and insight to assists Audit Leadership in the updating of risk profiles and risk assessments related to the engagement.

What you have:

• Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology

• Four additional years of related experience beyond minimum required may be substituted in lieu of a degree.

• 6 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience.

• Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment.

• Knowledge of internal audit principles or initiative to examine, analyze, assess, and draw conclusions from audit work and present findings to multiple audiences.

• Demonstrated experience effectively communicating and challenging Controls with business partners and leaders.

• Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls.

• Experience in a support role, mentoring, and providing feedback to audit team members throughout the audit.

• Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities.

What sets you apart:

• Experience with capital management, interested rate risk, and liquidity risk

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Senior Auditor , you will execute and lead audit assignments. Identifies problems and resolutions for risk-based assurance and advisory engagements across the organization. Maintains knowledge of financial services regulations. Performs risk and control identification and evaluation, advanced audit techniques, research and analysis, and conducts client meetings and interviews. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Independently executes audit test work timely and with high quality.

• Executes and may lead as Auditor in Charge (AIC) for audit engagements throughout the audit life cycle, to include understanding of horizontal and vertical business impacts, integrating audits with Information Technology (IT), analytics, and projects.

• Ensures engagements are completed objectively, professionally, timely and in accordance with corporate and industry audit standards, when AIC.

• Manages day to day engagement-related efforts including work delegation to audit team members with varying degrees of expertise and experience when conducting engagements, when AIC.

• Completes audit team end of engagement evaluations, when AIC.

• Assists in updating the risk & control matrix for each engagement with oversight from the Auditor-in-Charge and/or other Audit leadership.

• Identifies control weaknesses and opportunities for improvement in the current operating environment; develops recommendations for corrective action

• Assists AIC in drafting related issues and audit reports for review by audit leadership.

• Participates and provides feedback during team audit activities on planning and scoping, business understanding/walkthroughs, and review of risk assessment and testing and demonstrates critical thinking ability.

• Executes on audit documentation techniques including key risks and controls alignment to audit test objectives and conclusions; is accountable for completing work paper documentation within quality standards.

• Utilizes analytical skills to conduct or assist team members with continuous monitoring activities, advisory activities, special reviews and/or investigations.

• Develops internal and business leader and partner relationships while also beginning to effectively challenge, communicate and deliver risk-based, difficult messages regarding issues and control weaknesses to ensure proper risk assurance coverage.

• Provide coaching and guidance to less experienced team members to ensure quality and timely completion of audit test work.

What you have:

• Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology.

• Four additional years of related experience beyond minimum required may be substituted in lieu of a degree.

• 4 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience.

• Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment.

• Demonstrated experience effectively communicating and challenging Controls with business partners and leaders.

• Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls.

• Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities.

What sets you apart:

• Experience with capital management, interested rate risk, and liquidity risk

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770 - $156,290 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Audit Data Analyst - Senior Auditor participates in the development of impactful and high-quality analytic control tests. Responsible for audit analytics, internal projects and initiatives, and adoption of analytic approaches. Owns and executes audit data analytics by understanding audit scope/objective, data viability, and synthesizing information to make recommendations to internal teams. Assists in driving innovation in Audit through data.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Applies data driven continuous auditing on business audits for the Audit Services team.

• Participates and makes recommendations in the ideation and development of impactful and high-quality analytic control tests.

• Participates and makes recommendations in the execution of audit analytics, analytic methodology, and/or adoption of analytic approaches.

• Partners with audit teams to understand the data behind key processes, risks, and controls to develop analytic control tests. Analyzes and interprets results in a meaningful, clear, and concise manner.

• Tracks and monitors progress against analytic control tests and projects and escalates results as needed to Audit leadership.

• Prepares presentation communications of audit data analytics results and makes recommendations to Audit teams and leadership.

• Develops data literacy skills through ongoing professional development. Champion of executing data analytics stratify and transformation.

What you have:

• Bachelor's degree in quantitative analytics, Economics, Finance, Statistics, Mathematics, Operations Research, Data and/or Business Analysis, Data Science, or other quantitative discipline. Four additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 4 years experience with analytic coding techniques and visualization tools.

• 2 years experience in SAS, Tableau, Power BI, Alteryx, SQL, RPA, Power BI or other data analysis tools.

• 2 years experience working on data and analytics in an audit, risk, or controls environment.

• 1 year experience creating reporting dashboards and summarizing actionable results.

• Experience developing data technology specific to auditing activities.

• Ability to break-down a complex problem into components, solve them using data analysis, process knowledge and risk/control knowledge, and communicate data analysis, issues and control recommendations with transparency and integrity.

• Strong written and verbal communication skills that deliver quality, actionable and beneficial feedback to audit teams on potential control issues and solutions to close gaps.

• Effectively works within a team and across teams to drive business results, employing creative thinking and the ability to work on competing priorities.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is $81,770 - $156,290 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As an Intermediate Retirement Income Specialist you will ensure the financial security of our membership by assessing member's current retirement income needs, providing advice, and making the appropriate recommendations based on member needs.

We offer a flexible work environment that requires an individual to be in the office 5 days per week. After a successful 6 months, the option for a hybrid schedule will be available. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls.

• Asks questions to discover key information and retirement events and understands the role of annuities in a retirement income plan. Documents relevant information as it relates to building a retirement income portfolio.

• Uncovers and recognizes retirement events, understands and assesses the member's needs, financial situation, and goals and evaluates the factors to consider when determining an appropriate retirement age.

• Develops and communicates appropriate retirement income strategies based on individual member needs. Provides retirement advice and strategies and understand the steps in creating an effective retirement income plan.

• Recommends relevant financial product and services and refers for solutions that they are not trained and/or licensed to recommend or fulfill.

• Motivates member to take action on recommendation(s) and overcomes objections using intermediate sales techniques and persuasion skills. Implements recommendation(s).

• Familiar with the latest retirement strategy research and monitors legislative initiatives that may impact economy, society, and personal financial situation.

• Educates membership on implications of economic, industry trends, tax law changes, estate issues, retirement risks, and other threats to an effective retirement income plan, as well as USAA's financial products and services.

• Integrate risk management tools, products, and strategies to create an effective retirement income plan.

• May be expected to conduct outbound calls to follow up on products and services previously discussed and to actively engage in outbound call campaigns as needed.

• Collaborates with team members to resolve issues and to identify appropriate issues for escalation.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma required.

• Active Group 1 Life & Health license

• Active, in good standing, and maintained FINRA 7 license

• Active, in good standing, and maintained FINRA Series 66 (or 63 & 65) license

• Must be able to successfully pass background check and meet all USAA and regulatory requirements. Additionally, applicant must have the ability to be licensed and registered in all required states and jurisdictions.

• 1 year of financial industry and/or sales experience.

• Experience delivering frequent written and oral communication.

• Experience processing and analyzing information.

• Experience fulfilling requests and meeting deadlines.

• Experience resolving conflict and negotiating.

• Experience multi-tasking in an operating systems environment

• Successful completion of a job-related assessment may be required

What sets you apart:

• 2+ years of direct Annuity Sales Experience

• Experience Working in an Inbound/Outbound Call Center

• Retirement Income Certified Professional Designation (RICP)

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $59,070.00 - $112,920.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

As a dedicated Workforce Management Analyst II, you will be responsible for creating and maintaining Bank phone representatives schedules. You will also own the skilling strategy for your lines of business.

Responsible for contact or claims center workforce management performance (ex. daily staff requirements, schedule efficiency, and time off). Provides front-line contact center managers and employees guidance and direction for scheduling and time off processes. Monitors contact or claims center trends to plan to maximize efficiency and ensure the contact or claims center meets key performance metrics.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Responsible for developing contact or claims center schedules to ensure maximum efficiency of resources to meet member demand.

• Responsible for proactively identifying contact or claims center scheduling gaps utilizing business and strategic supplier data. Provides insights and recommendations on process improvements based on data insights.

• Maintains business schedule processes and data to ensure effective alignment of schedules to business demand.

• Maintains effective relationships with suppliers and cross-functional departments to ensure service level objectives are met.

• Builds and maintains internal and external business partner relationships to proactively identify, report, and resolve scheduling issues and deliver on performance.

• Maintains oversight and update authority to skill template management to ensure MSR skill sets align with MSR role / peer group supporting contact center strategy.

• Participates in workforce strategy projects; engages appropriate areas within Call Center Solutions or Claims Workforce Management to review and validate strategies.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

• 2 years of experience in workforce management planning within a contact or claims center environment.

• Proficient knowledge and application of workforce management tools & data analysis tools, telecommunications tools, and contact center routing systems.

• Working experience with workforce management tools and/or software such as NICE IEX.

• Relationship skills, verbal and written communication and ability to identify root cause / solutions.

• Proficient in Microsoft Office software tools to include Word, Excel, PowerPoint.

What sets you apart:

• Experience with creating schedules in NICE IEX

• Experience with Cisco Call Routing system including background configuration of call routine

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $48,890 - $87,600.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA