Company Detail

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

As a dedicated Workforce Management Analyst II, you will be responsible for creating and maintaining Bank phone representatives schedules. You will also own the skilling strategy for your lines of business.

Responsible for contact or claims center workforce management performance (ex. daily staff requirements, schedule efficiency, and time off). Provides front-line contact center managers and employees guidance and direction for scheduling and time off processes. Monitors contact or claims center trends to plan to maximize efficiency and ensure the contact or claims center meets key performance metrics.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Responsible for developing contact or claims center schedules to ensure maximum efficiency of resources to meet member demand.

• Responsible for proactively identifying contact or claims center scheduling gaps utilizing business and strategic supplier data. Provides insights and recommendations on process improvements based on data insights.

• Maintains business schedule processes and data to ensure effective alignment of schedules to business demand.

• Maintains effective relationships with suppliers and cross-functional departments to ensure service level objectives are met.

• Builds and maintains internal and external business partner relationships to proactively identify, report, and resolve scheduling issues and deliver on performance.

• Maintains oversight and update authority to skill template management to ensure MSR skill sets align with MSR role / peer group supporting contact center strategy.

• Participates in workforce strategy projects; engages appropriate areas within Call Center Solutions or Claims Workforce Management to review and validate strategies.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

• 2 years of experience in workforce management planning within a contact or claims center environment.

• Proficient knowledge and application of workforce management tools & data analysis tools, telecommunications tools, and contact center routing systems.

• Working experience with workforce management tools and/or software such as NICE IEX.

• Relationship skills, verbal and written communication and ability to identify root cause / solutions.

• Proficient in Microsoft Office software tools to include Word, Excel, PowerPoint.

What sets you apart:

• Experience with creating schedules in NICE IEX

• Experience with Cisco Call Routing system including background configuration of call routine

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $48,890 - $87,600.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a Mid-level Retirement Income Specialist, you will ensure the financial security of our membership by assessing member's current retirement income needs, providing advice, and making the appropriate recommendations based on member needs.

We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls.

• Asks questions to discover key information and retirement events and understands the role of annuities in a retirement income plans, as well as executive and retirement benefits for federal and military employees.

• Documents relevant information as it relates to building a retirement income portfolio.

• Uncovers and recognizes retirement events, understands and assesses the member's needs, financial situation, and goals and evaluates the factors to consider when determining an appropriate retirement age.

• Develops and communicates appropriate retirement income strategies based on individual member needs.

• Provides advanced retirement planning advice, tax-efficient distribution options, health expense budgets, insurance solutions, estate planning and enhanced solutions like long term care products.

• Recommends relevant financial product and services and refers for solutions that they are not trained and/or licensed to recommend or fulfill.

• Motivates member to take action on recommendation(s) and overcomes objections using advanced sales techniques and persuasion skills. Implements recommendation(s).

• Familiar with the latest retirement strategy research and monitors legislative initiatives that may impact economy, society, and personal financial situation.

• Educates membership on implications of economic, industry trends, tax law changes, estate issues, retirement risks, and other threats to an effective retirement income plan, as well as USAA's financial products and services.

• Integrate risk management tools, products, and strategies to create an effective retirement income plan.

• Expected to conduct outbound calls to follow up on products and services previously discussed and to actively engage in outbound call campaigns. Serves as a resource to less experienced team members on escalated issues of a routine nature.

• Guides and influences less experienced team members.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma required.

• Required maintenance of Life/Health license.

• Required maintenance of FINRA Series 7 license.

• Required maintenance of FINRA Series 66 (or 63 and 65) license.

• Must be able to successfully pass background check and meet all USAA and regulatory requirements. Additionally, applicant must have the ability to be licensed and registered in all required states and jurisdictions.

• 4 years of financial industry and/or sales experience.

• Experience delivering frequent written and oral communication.

• Experience processing and analyzing information.

• Experience fulfilling requests and meeting deadlines.

• Experience resolving conflict and negotiating.

• Experience multi-tasking in an operating systems environment.

• Experience participating in or leading teams.

• Successful completion of a job-related assessment may be required

What sets you apart:

• US military experience through military service or a military spouse/domestic partner.

• 3+ years of direct Annuity Sales Experience

• Experience working in an Inbound/Outbound Call Center

• Retirement Income Certified Professional Designation (RICP)

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $65,090.00 - $124,330.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated physical damage specialist, you are responsible for building relationships and providing oversight of our third-party vendors through virtual or in person interactions with members, claimants, and third-party personnel. You will drive USAA's financial strength by ensuring accuracy and quality of third-party vendors' work product and work to resolve problems with a focus on the mission and exceptional member experiences.

This hybrid role requires an individual to be in the office 3 days per week . This position can be based in one of the following locations: Colorado Springs, CO, Phoenix, AZ, Chesapeake, VA, San Antonio, TX, or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Responsible for on-boarding, oversight, maintaining partnerships, and coaching to performance of our contractual and/or operational goals as applicable.

• Evaluates vendor work product to ensure quality, accuracy, and adherence to the terms and conditions of the contract.

• Collaborates with 3PRM on vendor footprint to balance member needs and operational resources.

• Responsible for complaint and payment discrepancy resolution within the vendor MOI.

• Provides direction as needed on borderline Total Loss situations.

• Accountable for providing decisions and insight on physical damage losses within authority granted and advances requests for further authority as needed.

• Acquires and applies advanced knowledge of P&C insurance industry products, services, contracts and internal processes and procedures to ensure compliance.

• Supports workload surges and/or Catastrophe Operations, as needed.

• Assists with handling output/throughput and associated USAA adherence guidelines affiliated with Auto Physical Damage processes (e.g., Rental, Alternative Parts Utilization, Vehicle Owner Communication, Assignment Completions).

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.

• 4 years auto physical damage estimating experience.

• Currently possess or acquire and maintain individual I-CAR Platinum Pro-Level 3 certification within 12 months of hire.

• Capability to prioritize, problem solve, and effectively communicate next steps and path to resolution.

• Effectively communicates through multiple channels to include utilization of digital tools to drive speed, accuracy, and service.

• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.

• Strong oral and written communication skills.

What sets you apart:

• 2+ years of Auto adjusting experience

• Proven track record to multi-task and triage claims in a high-volume environment

• Proficiency with CCC vehicle damage estimating system

• Current P&C insurance adjuster license

• I-CAR Platinum certification

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 67,220 - $ 128,480 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Business Process Owner Lead , you will be responsible for leading the planning for highly complex processes including problem definition, evaluation of requirements, design, testing, and implementation of business processes. Understands the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process Actively develops and drives alignment of process to overall experience strategy and vision.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not offered.

What you'll do:

• Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy. Ensures alignment with customer and appropriate roadmap(s).

• Applies and maintains expert knowledge of the business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance.

• Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution.

• Guides and influences process re-engineering and technology implementation to enable process redesign and innovation. Leads the overall management of process performance by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.

• Manages risks by using established methodologies and exercising control plans to ensure alignment with business unit specific requirements, process requirements, and business needs. Influences business unit and business process to address risk across all activities.

• Collects and consolidates demand and identifies opportunities by business portfolio, vertically within the business unit and/or horizontally across the enterprise.

• Reviews, advises, and develops communication plans for customers and internal stakeholders and ensures communications are in alignment with overall strategy.

• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.

• Utilizes data and analytics to deliver insight into customer and business process performance and shares best practices with overall team.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you'll have:

• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.

• Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.

• Experience in implementing and sustaining change/improvements (change champion).

• Extensive hands-on experience with Process Mapping and Modeling and creating and validating process documentation.

• Extensive experience in the application of process management standards and policies, and comprehensive knowledge of applicable regulations and risk management practices.

• Demonstrated experience with Lean, Business Process Management, or similar methodology.

• Demonstrated experience with utilizing various systems to collect and analyze data.

What sets you apart:

• Property Claims Technical, Catastrophe, and Leadership experience.

• Experience in analyzing and prioritizing data, problem identification, and resolution.

• In depth experience with KPI framework and oversight.

• Strong communications skills, written, oral, and developing delivering executives presentations.

• Previous experience partnering in strategic planning and building out road maps.

• Master's degree or Professional insurance designation.

• Demonstrated ability to identify risks and create appropriate controls.

• Ability to organize, prioritize, and complete multiple tasks in a fast-paced matrixed environment.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130-$208,580.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Tech Enablement Lead for the Media and Social Channel Management team.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Serves as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories/features/epics, prioritize work, and provide guidance to technical teams across programs/portfolios. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an expert knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value. Champion the adoption of new technology by developing an enablement and onboarding strategy and roadmap. Create and deliver clear and relevant trainings for the respective business/function as new technologies are rolled out, or as needed, to ensure they can self-service effectively. Educate stakeholders on existing (and upcoming) technology and capabilities. Source and share best practices to drive standardization and excellence in application of the technology to drive business outcomes.

What you'll do:

• Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories, features or epics to support effective and compliant solutions while balancing investment and business value.

• Owns and maintains a prioritized work backlog for a single or multiple Agile teams or program. Product backlog includes complete user stories or features with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of development work.

• Serves as a knowledgeable collaborator across multiple business or system domains; is expected to lead development across multiple teams at the program and Epic level.

• Serves as direct representative of the business with one or more delivery teams throughout the product delivery cycle.

• Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute, solution and release in alignment with program, portfolio or product road maps.

• Partner with other Tech Enablement team members to ensure clear and effective communication across all business and functions involved in a new technology build; strive to provide full transparency into the technology pipeline to ensure all stakeholders are informed and aligned throughout the process.

• Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an expert understanding of the needs, measures, and risks & controls for the improvement area.

• Participates with portfolio, program and project level plans related to schedule, scope and resources.

• Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed.

• Applies expert knowledge in the business development/execution discipline, regularly seeking out opportunities to enhance, improve and advance the function. Actively participates in industry or other discipline-relevant groups/panels to keep abreast of industry trends and share best practices with the team.

• Coaches and mentors less experienced Product Owners, including Seniors.

• Demonstrates expert knowledge in multiple business or system domains and capable of leading development across multiple teams at the program level.

• Identifies engages, influences and leads business stakeholders and Subject Matter Experts across programs.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.

• Expert knowledge of Microsoft Office products, applicable databases and product management tools.

• Expert knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe) with a proven track record in using these skills to develop and manage products through the entire product life cycle.

• Expert experience in analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.

• Expert understanding and demonstrated use of Process Engineering methodologies and Change Management practices to translate business requirements into functional specifications.

• Expert ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance.

• Advanced experience in analyzing and translating business requirements and the ability to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner.

• Experience in working across many functions to the manage products in marketing technology, advertising technology, or marketing analytics.

• Past success creating marketing strategies, product and business roadmaps, marketing project plans, marketing technology adoption techniques, and training materials.

• Experience in educating and upskilling on marketing technology and best practices.

• Strong quantitative and analytical abilities, with a deep understanding of their importance to business objectives.

• Experience with Marketing Technology front door and governance routines to ensure a compliant environment for marketing users.

• Experience with providing Marketing Technology business value and use cases for Marketing contracts and statements of work.

• Deep expertise in Marketing Technology and process to ensure an effective and user-friendly user experience.

• Experience with one or more of these Marketing Technology platforms: Adobe Experience Manager, Adobe Campaign, Aprimo, PEGA, LiveRamp and Tealium.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130 - $208,580 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact

for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Tech Enablement Senior for the Media and Social Channel Management team.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Serves as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories, prioritize work, and provide guidance to technical teams. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an advanced knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value. Champion the adoption of new technology by developing an enablement and onboarding strategy and roadmap. Create and deliver clear and relevant trainings for the respective business/function as new technologies are rolled out, or as needed, to ensure they can self-service effectively. Educate stakeholders on existing (and upcoming) technology and capabilities. Source and share best practices to drive standardization and excellence in application of the technology to drive business outcomes.

What you'll do:

• Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value.

• Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of development work.

• Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle.

• Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product road maps.

• Partner with other Tech Enablement team members to ensure clear and effective communication across all business and functions involved in a new technology build; strive to provide full transparency into the technology pipeline to ensure all stakeholders are informed and aligned throughout the process.

• Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area.

• Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed.

• Works with different technologies, internal and external to have oversight of development, testing and controls.

• Applies advanced knowledge in the business development/execution discipline, regularly seeking out opportunities to enhance, improve and advance the function. Actively participates in industry or other discipline-relevant groups/panels to keep abreast of industry trends and share best practices with the team.

• Coaches and mentors other Product Owners.

• Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.

• Advanced knowledge of Microsoft Office products, applicable databases and product management tools.

• Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe).

• Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.

• Advanced knowledge and demonstrated use of Process Engineering methodologies.

• Advanced ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance.

• Experience in analyzing business requirements and ability to identify opportunities to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner.

• Experience in working across many functions to manage products in marketing technology, advertising technology, or marketing analytics.

• Past success creating marketing strategies, product and business roadmaps, marketing project plans, marketing technology adoption techniques, and training materials.

• Experience in educating and upskilling on marketing technology and best practices.

• Strong quantitative and analytical abilities, with a deep understanding of their importance to business objectives.

• Experience with Marketing Technology front door and governance routines to ensure a compliant environment for marketing users.

• Experience with providing Marketing Technology business value and use cases for Marketing contracts and statements of work.

• Deep expertise in Marketing Technology and process to ensure an effective and user-friendly user experience.

• Experience with one or more of these Marketing Technology platforms: Adobe Experience Manager, Adobe Campaign, Aprimo, PEGA, LiveRamp and Tealium.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160 - $189,530 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a Lead Digital Marketing Manager (i.e., Conversion Rate Optimization Manager) to join our Brand Marketing team. In this role you will be responsible for managing, testing, implementing, and improving performance of conversion points within the marketing funnel. This is a great opportunity for an experienced marketer with a performance mindset to partner with Brand Marketing, Creative, Data Science, Media, and Digital Experience teams to lead efforts to optimize USAA's digital experiences.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio TX, Plano TX, Phoenix AZ, Colorado Springs CO, Charlotte NC, or Tampa FL

Relocation assistance is not available for this position.

What you'll do:

• Leads the development and optimization of multiple, highly complex and/or critical digital or social marketing initiatives delivered via internet, mobile, and any other emerging platforms.

• Identifies trends and insights to bring new digital or social channels to market.

• Leads the collaboration with peers, enterprise partners and senior management to gain alignment on the tactical and strategic direction for digital/social channels.

• Responsible for communication of program, project and /or campaign through various reports/tool as required.

• Serves as the primary resource for cross functional team members on high priority matters of a unique nature.

• Applies digital and social marketing subject matter expertise across multiple channels to influence digital campaign design.

• Effectively directs social and/or digital agencies to ensure alignment with goals and prioritization.

• Applies an expert understanding of tools/techniques to test and optimize performance against digital or social marketing objectives.

• Trains and mentors digital marketing managers

• Leads cross functional teams to deliver new landing pages and optimize user experience.

• Develops digital channel performance plans and monitors key online marketing metrics to track success.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelors degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

• 8 years of experience in a marketing, sales, advertising and/or communications function, to include at least 4 years of experience in one or more of the following functions: social marketing, website merchandising, search marketing, mobile marketing, or digital campaign management.

• Subject-matter-expert knowledge of digital or social marketing industry and practices.

• Subject matter expert in primary channel.

• Demonstrated leadership in influencing business decisions, success in leading, influencing, motivating, and collaborating with key stakeholders.

• Effective communication and presentation skills; able to present to all levels of leadership.

• Subject-matter-expert knowledge of Microsoft Office, Word, Excel and PowerPoint.

• For Social Marketing: Subject-matter-expert knowledge on impact of social marketing to an omni-channel experience.

What sets you apart:

• 4 or more years experience documenting and identifying opportunities for improvement to user journeys.

• 4 or more years landing page management/ownership using data to inform on-going optimizations, test-and-learn, merchandising decisions, and related stakeholder management.

• Excellent communication skills with ability to present analysis methodology and findings in a clear and understandable manner to cross-functional stakeholders.

• Experience using a variety of digital marketing/optimization tools such as Adobe Analytics, Optimizely, Glassbox, Tableau, personalization tools and debugging tools.

• Experience partnering with marketing channel managers to understand various marketing channels as drivers of digital traffic.

• US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job experience and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130 - $208,580 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

As a dedicated Workforce Management Analyst II, you will be responsible for creating and maintaining Bank phone representatives schedules. You will also own the skilling strategy for your lines of business.

Responsible for contact or claims center workforce management performance (ex. daily staff requirements, schedule efficiency, and time off). Provides front-line contact center managers and employees guidance and direction for scheduling and time off processes. Monitors contact or claims center trends to plan to maximize efficiency and ensure the contact or claims center meets key performance metrics.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Responsible for developing contact or claims center schedules to ensure maximum efficiency of resources to meet member demand.

• Responsible for proactively identifying contact or claims center scheduling gaps utilizing business and strategic supplier data. Provides insights and recommendations on process improvements based on data insights.

• Maintains business schedule processes and data to ensure effective alignment of schedules to business demand.

• Maintains effective relationships with suppliers and cross-functional departments to ensure service level objectives are met.

• Builds and maintains internal and external business partner relationships to proactively identify, report, and resolve scheduling issues and deliver on performance.

• Maintains oversight and update authority to skill template management to ensure MSR skill sets align with MSR role / peer group supporting contact center strategy.

• Participates in workforce strategy projects; engages appropriate areas within Call Center Solutions or Claims Workforce Management to review and validate strategies.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

• 2 years of experience in workforce management planning within a contact or claims center environment.

• Proficient knowledge and application of workforce management tools & data analysis tools, telecommunications tools, and contact center routing systems.

• Working experience with workforce management tools and/or software such as NICE IEX.

• Relationship skills, verbal and written communication and ability to identify root cause / solutions.

• Proficient in Microsoft Office software tools to include Word, Excel, PowerPoint.

What sets you apart:

• Experience with creating schedules in NICE IEX

• Experience with Cisco Call Routing system including background configuration of call routine

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $48,890 - $87,600.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Audit Manager , you will lead and execute complex audit engagements throughout the audit lifecycle, to include understanding of horizontal and vertical business impacts, integrating audits with IT, analytics, and projects and reviewing work papers. May lead Leads engagements as Auditor-In-Charge (AIC). Maintains knowledge of financial services regulations. Creates and independently performs complex work assignments and problem resolution in support of risk-based assurance and advisory engagements. Leverages results from engagements and continuous monitoring activities to assist Audit Leadership in updating risk assessments. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Primarily serves as Auditor-in-Charge (AIC) and main point of contact for the business through Audit engagements.

• Leads and executes complex audit engagements throughout the audit lifecycle. Leads continuous monitoring and advisory activities, special reviews and investigations.

• Responsible for executing multiple areas of complex test work during audit activities. Executes audit documentation techniques including key risks and controls alignment to audit test objectives and conclusions and assigning appropriate issue severity.

• Manages day to day engagement-related efforts and assignments of Audit team members with varying degrees of expertise and experience when conducting engagements as the Auditor-in-Charge (AIC).

• Develops and independently updates risk & control matrix at the engagement level for each engagement

• Develops and verifies accuracy of content within audit reports and conducts continuous monitoring activity documentation.

• Reviews work of team members; providing feedback/questions and completes audit team end of engagement evaluations when applicable.

• Ensures engagements are completed objectively, professionally, and in accordance with corporate and industry audit standards. Makes recommendations for severity ratings to Senior Audit Manager (SAM)/Director. May communicate with regulators.

• Utilizes and provides guidance to team members on the use of audit business systems, applications, and/or audit tools to create queries and ad hoc reports.

• Reviews, analyzes, and interprets data collected from multiple sources to ensure valid conclusions from audit testing are drawn.

• Identifies control weaknesses and

• opportunities for improvement in the current operating environment and provides recommendations for corrective action; drafts the related audit issues and audit reports with oversight from audit leadership for issuance to respective client leadership and coordinates and/or conducts follow-up activities.

• Leads team audit activities and provides feedback on planning and scoping, and review of risk assessment and testing that demonstrates critical thinking ability.

• Builds and develops relationships both internally within Audit Services and externally with clients and control partners to help drive strategic objectives with the business and effectively challenges business action plans. Communicates effectively with the business/clients and delivers risk-based and difficult messages regarding issues and control weaknesses to ensure proper risk assurance coverage.

• Provides day to day coaching guidance and on the job training to team members to ensure development, quality and timely audit engagement deliverables.

• Provides information from audit results and insight to assists Audit Leadership in the updating of risk profiles and risk assessments related to the engagement.

What you have:

• Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology

• Four additional years of related experience beyond minimum required may be substituted in lieu of a degree.

• 6 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience.

• Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment.

• Knowledge of internal audit principles or initiative to examine, analyze, assess, and draw conclusions from audit work and present findings to multiple audiences.

• Demonstrated experience effectively communicating and challenging Controls with business partners and leaders.

• Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls.

• Experience in a support role, mentoring, and providing feedback to audit team members throughout the audit.

• Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities.

What sets you apart:

• Experience with capital management, interested rate risk, and liquidity risk

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Tech Enablement Lead for the Media and Social Channel Management team.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Serves as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories/features/epics, prioritize work, and provide guidance to technical teams across programs/portfolios. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an expert knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value. Champion the adoption of new technology by developing an enablement and onboarding strategy and roadmap. Create and deliver clear and relevant trainings for the respective business/function as new technologies are rolled out, or as needed, to ensure they can self-service effectively. Educate stakeholders on existing (and upcoming) technology and capabilities. Source and share best practices to drive standardization and excellence in application of the technology to drive business outcomes.

What you'll do:

• Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories, features or epics to support effective and compliant solutions while balancing investment and business value.

• Owns and maintains a prioritized work backlog for a single or multiple Agile teams or program. Product backlog includes complete user stories or features with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of development work.

• Serves as a knowledgeable collaborator across multiple business or system domains; is expected to lead development across multiple teams at the program and Epic level.

• Serves as direct representative of the business with one or more delivery teams throughout the product delivery cycle.

• Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute, solution and release in alignment with program, portfolio or product road maps.

• Partner with other Tech Enablement team members to ensure clear and effective communication across all business and functions involved in a new technology build; strive to provide full transparency into the technology pipeline to ensure all stakeholders are informed and aligned throughout the process.

• Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an expert understanding of the needs, measures, and risks & controls for the improvement area.

• Participates with portfolio, program and project level plans related to schedule, scope and resources.

• Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed.

• Applies expert knowledge in the business development/execution discipline, regularly seeking out opportunities to enhance, improve and advance the function. Actively participates in industry or other discipline-relevant groups/panels to keep abreast of industry trends and share best practices with the team.

• Coaches and mentors less experienced Product Owners, including Seniors.

• Demonstrates expert knowledge in multiple business or system domains and capable of leading development across multiple teams at the program level.

• Identifies engages, influences and leads business stakeholders and Subject Matter Experts across programs.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.

• Expert knowledge of Microsoft Office products, applicable databases and product management tools.

• Expert knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe) with a proven track record in using these skills to develop and manage products through the entire product life cycle.

• Expert experience in analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.

• Expert understanding and demonstrated use of Process Engineering methodologies and Change Management practices to translate business requirements into functional specifications.

• Expert ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance.

• Advanced experience in analyzing and translating business requirements and the ability to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner.

• Experience in working across many functions to the manage products in marketing technology, advertising technology, or marketing analytics.

• Past success creating marketing strategies, product and business roadmaps, marketing project plans, marketing technology adoption techniques, and training materials.

• Experience in educating and upskilling on marketing technology and best practices.

• Strong quantitative and analytical abilities, with a deep understanding of their importance to business objectives.

• Experience with Marketing Technology front door and governance routines to ensure a compliant environment for marketing users.

• Experience with providing Marketing Technology business value and use cases for Marketing contracts and statements of work.

• Deep expertise in Marketing Technology and process to ensure an effective and user-friendly user experience.

• Experience with one or more of these Marketing Technology platforms: Adobe Experience Manager, Adobe Campaign, Aprimo, PEGA, LiveRamp and Tealium.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130 - $208,580 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Asset Liability Management Advisor I , you will work with the Bank ALM team in USAA's Chief Financial Office. They will work to refresh ALM methodologies and assumptions used for interest rate risk, funds transfer pricing, stress testing, and liquidity.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in our Charlotte, NC location.

Relocation assistance is not available for this position.

What you'll do:

• Measures, monitors, and controls interest rate exposures at the enterprise and/or divisional level.

• Serves as a key contributor in the design, implementation, and management of USAA's Interest Rate Risk program, including related analysis, management, planning and reporting.

• Represents ALM Team in collaboration with others, including Line of Business Interest Rate Risk Managers, Senior Financial Officers, Financial Planning & Analysis, External Reporting, Controllers, Project Management, and Risk Management in various discussions to include economic drivers and interest rate risks.

• Develops and manages analytical models to explain the change in values of assets and liabilities. Communicates findings and makes recommendations to internal leadership for possible action.

• Provides attribution and sensitivity analyses for all inputs and assumptions that may drive gains or losses.

• Ensures all assumptions and inputs for interest rate risk modeling are consistently applied across the enterprise.

• Performs model governance activities consistent with best practices and regulatory requirements.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Finance, Mathematics, Actuarial Science, Economics, Computer Science, or a related field required; OR 4 additional years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of experience in a corporate treasury, investment or finance, OR an advanced degree or CFA and 2 years experience in a corporate treasury, investment or finance.

• Proficient mathematical skills and working knowledge as they relate to modeling and valuation of fixed income instruments and/or derivatives.

• Proficient knowledge of Microsoft Office products including Excel, Word and PowerPoint.

• Understanding of applicable regulatory requirements that may include OCC, FDIC, NAIC, Basel III, ORSA and the Federal Reserve's regulations.

What sets you apart:

• Experience working with BancWare software

• US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990 - $172,000 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Audit Data Analyst - Senior Auditor participates in the development of impactful and high-quality analytic control tests. Responsible for audit analytics, internal projects and initiatives, and adoption of analytic approaches. Owns and executes audit data analytics by understanding audit scope/objective, data viability, and synthesizing information to make recommendations to internal teams. Assists in driving innovation in Audit through data.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Applies data driven continuous auditing on business audits for the Audit Services team.

• Participates and makes recommendations in the ideation and development of impactful and high-quality analytic control tests.

• Participates and makes recommendations in the execution of audit analytics, analytic methodology, and/or adoption of analytic approaches.

• Partners with audit teams to understand the data behind key processes, risks, and controls to develop analytic control tests. Analyzes and interprets results in a meaningful, clear, and concise manner.

• Tracks and monitors progress against analytic control tests and projects and escalates results as needed to Audit leadership.

• Prepares presentation communications of audit data analytics results and makes recommendations to Audit teams and leadership.

• Develops data literacy skills through ongoing professional development. Champion of executing data analytics stratify and transformation.

What you have:

• Bachelor's degree in quantitative analytics, Economics, Finance, Statistics, Mathematics, Operations Research, Data and/or Business Analysis, Data Science, or other quantitative discipline. Four additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 4 years experience with analytic coding techniques and visualization tools.

• 2 years experience in SAS, Tableau, Power BI, Alteryx, SQL, RPA, Power BI or other data analysis tools.

• 2 years experience working on data and analytics in an audit, risk, or controls environment.

• 1 year experience creating reporting dashboards and summarizing actionable results.

• Experience developing data technology specific to auditing activities.

• Ability to break-down a complex problem into components, solve them using data analysis, process knowledge and risk/control knowledge, and communicate data analysis, issues and control recommendations with transparency and integrity.

• Strong written and verbal communication skills that deliver quality, actionable and beneficial feedback to audit teams on potential control issues and solutions to close gaps.

• Effectively works within a team and across teams to drive business results, employing creative thinking and the ability to work on competing priorities.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is $81,770 - $156,290 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Fraud Governance Advisor, you will establish, drive, and govern fraud management activities to include risk assessments, policies, frameworks, standards, processes and tools as a first line of defense function. You will serve as a fraud risk management subject matter authority to ensure documents, projects, programs, processes, and product initiatives align with regulatory, legal requirements, and fraud policies and standards. Partner and collaborate with the lines of business, Compliance and Risk Management, Audit Services, Legal, and Regulators to support enterprise fraud management-based initiatives for the Staff Agency or Line of Business (LOB) supported.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL OR This position can work remotely in the continental U.S. with occasional business travel.

Relocation assistance is not available for this position.

What you'll do:

• Lead cross-functional team members in strategic development, implementation, and execution of highly complex or unique workstreams, projects and solutions.

• Provide thought leadership and subject matter expertise to guide the strategic direction of fraud risk requirements on business action plans, projects or operational requests based on regulatory guidance.

• Apply a well-rounded understanding of requirements, policies, laws, and regulations to business strategies, programs and solutions. Anticipates how the organization must adapt to changes in the industry to sustain competitive advantage.

• Oversee the execution of risk assessments with business partners to include root cause analysis to resolve impact and solutions.

• Anticipate and identify operational inefficiencies and emerging fraud management risks, compliance, and control issues in the operating environment, concurrent with implementing action plans to mitigate business impact.

• Provide technical guidance of a complicated or unique nature to functional areas within enterprise fraud management on regulatory requirements and requests to ensure proper execution of conduct examinations. May coordinate regulatory requirements and requests and/or conduct examinations.

• Serve as a primary resource to team members and to cross-functional teams in support of fraud-based initiatives.

• Regularly brief executive management on enterprise projects and initiatives that may impact fraud risk.

• Anticipate future training needs tied to fraud risk management through understanding regulatory and industry trends.

• Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree: OR 4 years of related fraud, compliance, risk, audit, or regulatory experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 8 years' operations experience in a relevant functional area to include financial services, Fraud, AML, compliance, risk, audit, third party risk management or other related operational areas that support fraud risk management initiatives within the business.

• Minimum 6 years' fraud, compliance, risk, audit, or regulatory related experience with accountability for projects, programs, processes, or policies.

• Adept knowledge of relevant laws, regulatory, compliance, industry regulations and regulatory data sources.

• Analytical, organizational, and problem-solving abilities requiring a high attention to detail to identify fraud risks and trends.

• Strong communication skills with the ability to collaborate and implement among cross-functional teams, including all levels of the organization and with external regulatory agencies.

• Ability to lead and influence others in a cross-functional environment.

• Knowledge of federal laws, rules, and regulations to include PCI, REG CC, REG E, UCC, FCRA, BSA/AML, Elder Financial Exploitation guidance, OCC Fraud Risk Management 2019-37.

What sets you apart:

• 4+ years of fraud data and/or analytics experience.

• Experience retrieving and manipulating data within SAS and SQL within a cloud-based environment.

• Experience in Business Controls or Issues Management through management/oversight of a business portfolio or testing/auditing.

• Understanding of Python.

• Experience with programmatic remediation procedures, requirements, and processes.

• Experience with direct engagement within all lines of defense to achieve business outcomes.

• Experience with Fraud Investigations and/or Strategies processes, controls and or issues.

• Strong communication skills, attention to detail and passion for excellence.

• US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,500.00 - $230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Senior Auditor , you will execute and lead audit assignments. Identifies problems and resolutions for risk-based assurance and advisory engagements across the organization. Maintains knowledge of financial services regulations. Performs risk and control identification and evaluation, advanced audit techniques, research and analysis, and conducts client meetings and interviews. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Independently executes audit test work timely and with high quality.

• Executes and may lead as Auditor in Charge (AIC) for audit engagements throughout the audit life cycle, to include understanding of horizontal and vertical business impacts, integrating audits with Information Technology (IT), analytics, and projects.

• Ensures engagements are completed objectively, professionally, timely and in accordance with corporate and industry audit standards, when AIC.

• Manages day to day engagement-related efforts including work delegation to audit team members with varying degrees of expertise and experience when conducting engagements, when AIC.

• Completes audit team end of engagement evaluations, when AIC.

• Assists in updating the risk & control matrix for each engagement with oversight from the Auditor-in-Charge and/or other Audit leadership.

• Identifies control weaknesses and opportunities for improvement in the current operating environment; develops recommendations for corrective action

• Assists AIC in drafting related issues and audit reports for review by audit leadership.

• Participates and provides feedback during team audit activities on planning and scoping, business understanding/walkthroughs, and review of risk assessment and testing and demonstrates critical thinking ability.

• Executes on audit documentation techniques including key risks and controls alignment to audit test objectives and conclusions; is accountable for completing work paper documentation within quality standards.

• Utilizes analytical skills to conduct or assist team members with continuous monitoring activities, advisory activities, special reviews and/or investigations.

• Develops internal and business leader and partner relationships while also beginning to effectively challenge, communicate and deliver risk-based, difficult messages regarding issues and control weaknesses to ensure proper risk assurance coverage.

• Provide coaching and guidance to less experienced team members to ensure quality and timely completion of audit test work.

What you have:

• Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology.

• Four additional years of related experience beyond minimum required may be substituted in lieu of a degree.

• 4 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience.

• Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment.

• Demonstrated experience effectively communicating and challenging Controls with business partners and leaders.

• Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls.

• Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities.

What sets you apart:

• Experience with capital management, interested rate risk, and liquidity risk

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770 - $156,290 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

As a dedicated Workforce Management Analyst II, you will be responsible for creating and maintaining Bank phone representatives schedules. You will also own the skilling strategy for your lines of business.

Responsible for contact or claims center workforce management performance (ex. daily staff requirements, schedule efficiency, and time off). Provides front-line contact center managers and employees guidance and direction for scheduling and time off processes. Monitors contact or claims center trends to plan to maximize efficiency and ensure the contact or claims center meets key performance metrics.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Responsible for developing contact or claims center schedules to ensure maximum efficiency of resources to meet member demand.

• Responsible for proactively identifying contact or claims center scheduling gaps utilizing business and strategic supplier data. Provides insights and recommendations on process improvements based on data insights.

• Maintains business schedule processes and data to ensure effective alignment of schedules to business demand.

• Maintains effective relationships with suppliers and cross-functional departments to ensure service level objectives are met.

• Builds and maintains internal and external business partner relationships to proactively identify, report, and resolve scheduling issues and deliver on performance.

• Maintains oversight and update authority to skill template management to ensure MSR skill sets align with MSR role / peer group supporting contact center strategy.

• Participates in workforce strategy projects; engages appropriate areas within Call Center Solutions or Claims Workforce Management to review and validate strategies.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

• 2 years of experience in workforce management planning within a contact or claims center environment.

• Proficient knowledge and application of workforce management tools & data analysis tools, telecommunications tools, and contact center routing systems.

• Working experience with workforce management tools and/or software such as NICE IEX.

• Relationship skills, verbal and written communication and ability to identify root cause / solutions.

• Proficient in Microsoft Office software tools to include Word, Excel, PowerPoint.

What sets you apart:

• Experience with creating schedules in NICE IEX

• Experience with Cisco Call Routing system including background configuration of call routine

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $48,890 - $87,600.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated physical damage specialist, you are responsible for building relationships and providing oversight of our third-party vendors through virtual or in person interactions with members, claimants, and third-party personnel. You will drive USAA's financial strength by ensuring accuracy and quality of third-party vendors' work product and work to resolve problems with a focus on the mission and exceptional member experiences.

This hybrid role requires an individual to be in the office 3 days per week . This position can be based in one of the following locations: Colorado Springs, CO, Phoenix, AZ, Chesapeake, VA, San Antonio, TX, or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Responsible for on-boarding, oversight, maintaining partnerships, and coaching to performance of our contractual and/or operational goals as applicable.

• Evaluates vendor work product to ensure quality, accuracy, and adherence to the terms and conditions of the contract.

• Collaborates with 3PRM on vendor footprint to balance member needs and operational resources.

• Responsible for complaint and payment discrepancy resolution within the vendor MOI.

• Provides direction as needed on borderline Total Loss situations.

• Accountable for providing decisions and insight on physical damage losses within authority granted and advances requests for further authority as needed.

• Acquires and applies advanced knowledge of P&C insurance industry products, services, contracts and internal processes and procedures to ensure compliance.

• Supports workload surges and/or Catastrophe Operations, as needed.

• Assists with handling output/throughput and associated USAA adherence guidelines affiliated with Auto Physical Damage processes (e.g., Rental, Alternative Parts Utilization, Vehicle Owner Communication, Assignment Completions).

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.

• 4 years auto physical damage estimating experience.

• Currently possess or acquire and maintain individual I-CAR Platinum Pro-Level 3 certification within 12 months of hire.

• Capability to prioritize, problem solve, and effectively communicate next steps and path to resolution.

• Effectively communicates through multiple channels to include utilization of digital tools to drive speed, accuracy, and service.

• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.

• Strong oral and written communication skills.

What sets you apart:

• 2+ years of Auto adjusting experience

• Proven track record to multi-task and triage claims in a high-volume environment

• Proficiency with CCC vehicle damage estimating system

• Current P&C insurance adjuster license

• I-CAR Platinum certification

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 67,220 - $ 128,480 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Business Process Owner Lead , you will be responsible for leading the planning for highly complex processes including problem definition, evaluation of requirements, design, testing, and implementation of business processes. Understands the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process Actively develops and drives alignment of process to overall experience strategy and vision.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not offered.

What you'll do:

• Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy. Ensures alignment with customer and appropriate roadmap(s).

• Applies and maintains expert knowledge of the business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance.

• Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution.

• Guides and influences process re-engineering and technology implementation to enable process redesign and innovation. Leads the overall management of process performance by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.

• Manages risks by using established methodologies and exercising control plans to ensure alignment with business unit specific requirements, process requirements, and business needs. Influences business unit and business process to address risk across all activities.

• Collects and consolidates demand and identifies opportunities by business portfolio, vertically within the business unit and/or horizontally across the enterprise.

• Reviews, advises, and develops communication plans for customers and internal stakeholders and ensures communications are in alignment with overall strategy.

• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.

• Utilizes data and analytics to deliver insight into customer and business process performance and shares best practices with overall team.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you'll have:

• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.

• Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.

• Experience in implementing and sustaining change/improvements (change champion).

• Extensive hands-on experience with Process Mapping and Modeling and creating and validating process documentation.

• Extensive experience in the application of process management standards and policies, and comprehensive knowledge of applicable regulations and risk management practices.

• Demonstrated experience with Lean, Business Process Management, or similar methodology.

• Demonstrated experience with utilizing various systems to collect and analyze data.

What sets you apart:

• Property Claims Technical, Catastrophe, and Leadership experience.

• Experience in analyzing and prioritizing data, problem identification, and resolution.

• In depth experience with KPI framework and oversight.

• Strong communications skills, written, oral, and developing delivering executives presentations.

• Previous experience partnering in strategic planning and building out road maps.

• Master's degree or Professional insurance designation.

• Demonstrated ability to identify risks and create appropriate controls.

• Ability to organize, prioritize, and complete multiple tasks in a fast-paced matrixed environment.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130-$208,580.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

As a dedicated Workforce Management Analyst II, you will be responsible for creating and maintaining Bank phone representatives schedules. You will also own the skilling strategy for your lines of business.

Responsible for contact or claims center workforce management performance (ex. daily staff requirements, schedule efficiency, and time off). Provides front-line contact center managers and employees guidance and direction for scheduling and time off processes. Monitors contact or claims center trends to plan to maximize efficiency and ensure the contact or claims center meets key performance metrics.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Responsible for developing contact or claims center schedules to ensure maximum efficiency of resources to meet member demand.

• Responsible for proactively identifying contact or claims center scheduling gaps utilizing business and strategic supplier data. Provides insights and recommendations on process improvements based on data insights.

• Maintains business schedule processes and data to ensure effective alignment of schedules to business demand.

• Maintains effective relationships with suppliers and cross-functional departments to ensure service level objectives are met.

• Builds and maintains internal and external business partner relationships to proactively identify, report, and resolve scheduling issues and deliver on performance.

• Maintains oversight and update authority to skill template management to ensure MSR skill sets align with MSR role / peer group supporting contact center strategy.

• Participates in workforce strategy projects; engages appropriate areas within Call Center Solutions or Claims Workforce Management to review and validate strategies.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

• 2 years of experience in workforce management planning within a contact or claims center environment.

• Proficient knowledge and application of workforce management tools & data analysis tools, telecommunications tools, and contact center routing systems.

• Working experience with workforce management tools and/or software such as NICE IEX.

• Relationship skills, verbal and written communication and ability to identify root cause / solutions.

• Proficient in Microsoft Office software tools to include Word, Excel, PowerPoint.

What sets you apart:

• Experience with creating schedules in NICE IEX

• Experience with Cisco Call Routing system including background configuration of call routine

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $48,890 - $87,600.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated physical damage specialist, you are responsible for building relationships and providing oversight of our third-party vendors through virtual or in person interactions with members, claimants, and third-party personnel. You will drive USAA's financial strength by ensuring accuracy and quality of third-party vendors' work product and work to resolve problems with a focus on the mission and exceptional member experiences.

This hybrid role requires an individual to be in the office 3 days per week . This position can be based in one of the following locations: Colorado Springs, CO, Phoenix, AZ, Chesapeake, VA, San Antonio, TX, or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Responsible for on-boarding, oversight, maintaining partnerships, and coaching to performance of our contractual and/or operational goals as applicable.

• Evaluates vendor work product to ensure quality, accuracy, and adherence to the terms and conditions of the contract.

• Collaborates with 3PRM on vendor footprint to balance member needs and operational resources.

• Responsible for complaint and payment discrepancy resolution within the vendor MOI.

• Provides direction as needed on borderline Total Loss situations.

• Accountable for providing decisions and insight on physical damage losses within authority granted and advances requests for further authority as needed.

• Acquires and applies advanced knowledge of P&C insurance industry products, services, contracts and internal processes and procedures to ensure compliance.

• Supports workload surges and/or Catastrophe Operations, as needed.

• Assists with handling output/throughput and associated USAA adherence guidelines affiliated with Auto Physical Damage processes (e.g., Rental, Alternative Parts Utilization, Vehicle Owner Communication, Assignment Completions).

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.

• 4 years auto physical damage estimating experience.

• Currently possess or acquire and maintain individual I-CAR Platinum Pro-Level 3 certification within 12 months of hire.

• Capability to prioritize, problem solve, and effectively communicate next steps and path to resolution.

• Effectively communicates through multiple channels to include utilization of digital tools to drive speed, accuracy, and service.

• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.

• Strong oral and written communication skills.

What sets you apart:

• 2+ years of Auto adjusting experience

• Proven track record to multi-task and triage claims in a high-volume environment

• Proficiency with CCC vehicle damage estimating system

• Current P&C insurance adjuster license

• I-CAR Platinum certification

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 67,220 - $ 128,480 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Business Process Owner Lead , you will be responsible for leading the planning for highly complex processes including problem definition, evaluation of requirements, design, testing, and implementation of business processes. Understands the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process Actively develops and drives alignment of process to overall experience strategy and vision.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not offered.

What you'll do:

• Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy. Ensures alignment with customer and appropriate roadmap(s).

• Applies and maintains expert knowledge of the business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance.

• Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution.

• Guides and influences process re-engineering and technology implementation to enable process redesign and innovation. Leads the overall management of process performance by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.

• Manages risks by using established methodologies and exercising control plans to ensure alignment with business unit specific requirements, process requirements, and business needs. Influences business unit and business process to address risk across all activities.

• Collects and consolidates demand and identifies opportunities by business portfolio, vertically within the business unit and/or horizontally across the enterprise.

• Reviews, advises, and develops communication plans for customers and internal stakeholders and ensures communications are in alignment with overall strategy.

• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.

• Utilizes data and analytics to deliver insight into customer and business process performance and shares best practices with overall team.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you'll have:

• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.

• Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.

• Experience in implementing and sustaining change/improvements (change champion).

• Extensive hands-on experience with Process Mapping and Modeling and creating and validating process documentation.

• Extensive experience in the application of process management standards and policies, and comprehensive knowledge of applicable regulations and risk management practices.

• Demonstrated experience with Lean, Business Process Management, or similar methodology.

• Demonstrated experience with utilizing various systems to collect and analyze data.

What sets you apart:

• Property Claims Technical, Catastrophe, and Leadership experience.

• Experience in analyzing and prioritizing data, problem identification, and resolution.

• In depth experience with KPI framework and oversight.

• Strong communications skills, written, oral, and developing delivering executives presentations.

• Previous experience partnering in strategic planning and building out road maps.

• Master's degree or Professional insurance designation.

• Demonstrated ability to identify risks and create appropriate controls.

• Ability to organize, prioritize, and complete multiple tasks in a fast-paced matrixed environment.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130-$208,580.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The candidate selected for this position is going to get work with the Privacy Governance Team in USAA's Enterprise Privacy Office. They will support USAA Bank on privacy matters impacting the bank as well as manage and update privacy training content and support/respond to specific member and employee concerns regarding privacy topics.

As a dedicated Privacy Advisor Senior , you will Guide and facilitate the development, implementation, management and oversight of enterprise privacy programs and processes that support effective risk and compliance management in the first line of defense. Supports the enterprise Privacy Office and serves as a subject matter expert for privacy to include federal and state regulations. Partners and collaborates with the lines of business, Compliance and Risk Management, Audit Services, Legal, and Regulators to support privacy-based initiatives. Provides training, guidance, and oversight to employees within the various business areas that are accountable for adhering to USAA's privacy standards, policies, and guidelines.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Serves as a liaison and resource to cross functional teams for privacy-based initiatives to help remediate privacy related issues and risks.

• Coordinates, gathers, and analyzes data trends and responds accordingly to multiple lines of business and/or Enterprise specific privacy requirements and requests.

• Advises the business on how to strengthen and manage their privacy program to ensure alignment and integration with the Enterprise Privacy Office, Legal and Risk and Compliance.

• Applies industry knowledge of the financial services industry and privacy requirements, policies, laws, and regulations to daily work.

• Analyze, develop, and deploy privacy policies, standards, and procedures to address privacy related control deficiencies and strengthen the overall control environment.

• Performs research, analysis and reporting to identify, resolve, and explain complex cross-CoSA privacy issues and incidents.

• Gathers information to support business analysis, resolve issues and incidents, and identify points of escalation.

• Identifies operational inefficiencies and potential privacy risks and in partnership with the business and other stakeholders recommends solutions to improve operational processes to mitigate risk.

• Ensures all internally developed, and commercially available business applications meet or exceed privacy standards and include adequate and measurable controls.

• Performs critical business operations or systems applications processes, procedures, and incident remediation action plans to ensure appropriate escalations in support of data incidents or other privacy related matters.

• Assists the business with translating privacy related control deficiencies into actionable plans and provides recommendations to minimize privacy exposure and strengthen the overall control environment.

• Reviews business documents and forms to ensure compliance with enterprise privacy policies and regulatory and legal requirements.

• Guides the business, Compliance, Risk Management, Audit Services, and Legal on strategic and tactical responses to internal and external audit questions and analysis.

• Performs data risk assessments.

• Serves as a liaison between the line of business and the Enterprise Privacy Office.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related privacy, compliance, risk or regulatory experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of operations experience in a relevant functional area to include financial services, insurance, banking, investment, information technology, legal or other related operational areas that support privacy/risk/compliance initiatives within the business.

• 4 years of privacy, compliance, risk, or regulatory related experience with accountability for complex projects, processes, or policies.

• Proven knowledge of relevant regulatory compliance, industry regulations and regulatory data sources.

• Demonstrated analytical, organizational, and problem-solving abilities requiring a high attention to detail.

• Strong communication skills with the ability to collaborate and execute among cross-functional teams, including all levels of the organization and with external regulatory agencies.

What sets you apart:

• CIPP/US, CIPM or CIPT Designation

• Working Experience with CCPA/CPRA, Reg P, FACTA/FCRA, GLBA

• Bank Experience

• US military experience through military service or a military spouse/domestic partner [optional]

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00 - $161,990.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Senior Auditor you will execute and lead audit assignments. Identify problems and resolutions for risk-based assurance and advisory engagements across the organization. Maintain knowledge of financial services regulations. Perform risk and control identification and evaluation, advanced audit techniques, research and analysis, and conducts client meetings and interviews. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Tampa FL or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Independently executes audit test work timely and with high quality.

• Executes and may lead as Auditor in Charge (AIC) for audit engagements throughout the audit life cycle, to include understanding of horizontal and vertical business impacts, integrating audits with Information Technology (IT), analytics, and projects.

• Ensures engagements are completed objectively, professionally, timely and in accordance with corporate and industry audit standards, when AIC.

• Manages day to day engagement-related efforts including work delegation to audit team members with varying degrees of expertise and experience when conducting engagements, when AIC.

• Completes audit team end of engagement evaluations, when AIC.

• Assists in updating the risk & control matrix for each engagement with oversight from the Auditor-in-Charge and/or other Audit leadership.

• Identifies control weaknesses and opportunities for improvement in the current operating environment; develops recommendations for corrective action

• Assists AIC in drafting related issues and audit reports for review by audit leadership.

• Participates and provides feedback during team audit activities on planning and scoping, business understanding/walkthroughs, and review of risk assessment and testing and demonstrates critical thinking ability.

• Executes on audit documentation techniques including key risks and controls alignment to audit test objectives and conclusions; is accountable for completing work paper documentation within quality standards.

• Utilizes analytical skills to conduct or assist team members with continuous monitoring activities, advisory activities, special reviews and/or investigations.

• Develops internal and business leader and partner relationships while also beginning to effectively challenge, communicate and deliver risk-based, difficult messages regarding issues and control weaknesses to ensure proper risk assurance coverage.

• Provide coaching and guidance to less experienced team members to ensure quality and timely completion of audit test work.

What you have:

• Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology. Four additional years of related experience beyond minimum required may be substituted in lieu of a degree.

• 4 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience.

• Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment.

• Demonstrated experience effectively communicating and challenging Controls with business partners and leaders.

• Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls.

• Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities.

What sets you apart:

• Recent internal audit experience

• Experience auditing credit risk, credit risk review, or as an examiner assessing credit risk at a large financial institution

• Working knowledge of retail lending products including credit card, automobile, personal, and mortgage loans.

• Knowledgeable of OCC and Federal Reserve credit risk management expectations.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770 - $156,290 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Audit Manager - Credit Risk , you will lead and implement complex audit engagements throughout the audit lifecycle, to include understanding of horizontal and vertical business impacts, integrating audits with IT, analytics, and projects and reviewing work papers. May lead engagements as Auditor-In-Charge (AIC). Maintains knowledge of financial services regulations. Creates and independently performs complex work assignments and problem resolution in support of risk-based assurance and advisory engagements. Leverages results from engagements and continuous monitoring activities to assist Audit Leadership in updating risk assessments. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Tampa FL or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Primarily serves as Auditor-in-Charge (AIC) and main point of contact for the business through Audit engagements.

• Leads and executes complex audit engagements throughout the audit lifecycle. Leads continuous monitoring and advisory activities, special reviews and investigations.

• Responsible for executing multiple areas of complex test work during audit activities. Executes audit documentation techniques including key risks and controls alignment to audit test objectives and conclusions and assigning appropriate issue severity.

• Manages day to day engagement-related efforts and assignments of Audit team members with varying degrees of expertise and experience when conducting engagements as the Auditor-in-Charge (AIC).

• Develops and independently updates risk & control matrix at the engagement level for each engagement

• Develops and verifies accuracy of content within audit reports and conducts continuous monitoring activity documentation.

• Reviews work of team members; providing feedback/questions and completes audit team end of engagement evaluations when applicable.

• Ensures engagements are completed objectively, professionally, and in accordance with corporate and industry audit standards. Makes recommendations for severity ratings to Senior Audit Manager (SAM)/Director. May communicate with regulators.

• Utilizes and provides guidance to team members on the use of audit business systems, applications, and/or audit tools to create queries and ad hoc reports.

• Reviews, analyzes, and interprets data collected from multiple sources to ensure valid conclusions from audit testing are drawn.

• Identifies control weaknesses and opportunities for improvement in the current operating environment and provides recommendations for corrective action; drafts the related audit issues and audit reports with oversight from audit leadership for issuance to respective client leadership and coordinates and/or conducts follow-up activities.

• Leads team audit activities and provides feedback on planning and scoping, and review of risk assessment and testing that demonstrates critical thinking ability.

• Builds and develops relationships both internally within Audit Services and externally with clients and control partners to help drive strategic objectives with the business and effectively challenges business action plans. Communicates effectively with the business/clients and delivers risk-based and difficult messages regarding issues and control weaknesses to ensure proper risk assurance coverage.

• Provides day to day mentor guidance and on the job training to team members to ensure development, quality and timely audit engagement deliverables.

• Provides information from audit results and insight to assists Audit Leadership in the updating of risk profiles and risk assessments related to the engagement.

What you have:

• Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology. Four additional years of related experience beyond minimum required may be substituted in lieu of a degree.

• 6 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience.

• Experience performing internal audits, external audits, or applying audit, risk, or compliance skill in a complex operational and regulatory environment.

• Knowledge of internal audit principles or initiative to examine, analyze, assess, and draw conclusions from audit work and present findings to multiple audiences.

• Demonstrated experience effectively communicating and challenging Controls with business partners and leaders.

• Understanding of risks and internal controls and the ability to evaluate and identify adequacy and efficiency of controls.

• Experience in second line of defense testing, audit, and/or regulatory examinations leading assignments, developing test scopes, creating tests scripts, and providing guidance and leadership to team members.

• Demonstrated experience in highly dynamic environment undergoing change; ability to deal with challenging priorities.

What sets you apart:

• Internal Audit experience.

• Experience in audit, credit risk review, or as an examiner assessing credit risk at a large financial institution.

• Experience assessing credit risk frameworks at a large financial institution.

• Working knowledge of retail lending products including credit card, automobile, personal, and mortgage loans.

• Knowledgeable of OCC and Federal Reserve credit risk management expectations.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!]

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, and Charlotte, NC. Relocation assistance is not available for this position.

As a dedicated Compliance Risk Manager - Lead, you will be responsible for supporting the Bank Compliance Program Office. This role provides second-line independent oversight and guidance regarding business products, services, and processes through a compliance framework to ensure they are driven in accordance with regulatory requirements. In partnership with the business and key partners, continuously drives a strong culture of compliance and demonstrates integrity and professional judgment in protecting the interests of USAA and its members.

The Opportunity

What you'll do:

• Anticipates and identifies future needs, opportunities and potential compliance solutions, and leads cross-functional teams through the problem resolution process.

• Assesses results of data analyses, provides credible challenge and recommends innovative compliance solutions.

• Develops, designs and delivers compliance strategies to influence business leadership on effective solutions and may represent leadership on complex issues.

• Maintains and expands experienced knowledge of the competitive/regulatory landscape and the company's key challenges.

• May coordinate and respond to regulatory requirements and requests and ensures the execution of examinations.

• Drives compliance risk management activities in accordance with enterprise compliance standards.

• Serves as the technical expert regarding compliance laws and regulations and provides direction to others on complex issues.

What you have:

• Bachelor's degree and 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 8 or more years relevant experience in compliance, risk, legal or audit within the financial services or insurance industry.

• Demonstrated experience working in a highly regulated environment.

• Expert knowledge of relevant industry regulations and regulatory compliance in a specific area.

• Advanced knowledge of compliance laws, regulations and regulatory expectations

• Demonstrated ability to apply advanced knowledge of regulatory compliance to consult and provide insight and guidance.

• Demonstrated ability to communicate effectively at all levels of management

• Advanced knowledge of Microsoft Office tools to include Word, Excel and PowerPoint.

• Knowledge of federal laws, rules, and regulations, to include: CRA; ECOA; FCRA; MLA; SCRA; Regulation DD; Regulation E; Regulation Z; and UDAP/UDAAP.

• General understanding of federal supervisory guidance, including but not limited to: letters, bulletins, manuals, handbooks, proposals, and statements from the Federal Reserve, OCC, and CFPB.

What sets you apart:

• Experience performing Compliance Risk Management at a large, complex financial institution, including the execution of compliance risk assessment, credible challenge, advising, monitoring and testing, RCSA, and issues management oversight

• Strong project management skills and proven understanding of state and federal regulation for Banks to provide effective reporting and guidance on compliance risk matters

• Strong communication skills, data analytic skills, attention to detail, and the ability to lead multiple competing goals

• US military experience through military service or a military spouse/domestic partner [optional]

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

Aligns Company, Enterprise, and Brand strategic objectives to maximize the discovery, delivery, and performance of digital/technology solutions products. Understands the full breadth of design from human behavior and building empathy through design research, to detailed production and supporting agile development teams. Manages multiple concurrent teams through all stages of development: from empathy and ideation to final coding/deployment and is responsible for overall quality and design vision. Critical steward of planning, defining, designing and executing new creative solutions primarily within the digital channels and platforms. Directly contributes to establishing and achieving broader Chief Design Office strategic plans that further the organization's vision and responsibilities

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Charlotte, NC.

What you'll do:

• Role models USAA's mission, core values, culture and desired behaviors - including a culture of risk and regulatory awareness and accountability balanced with innovation and member-service orientation

• Provides support, leadership and guidance to other design domains as needed

• Identifies new and improved ways to streamline the design process inside design teams, leveraging emerging technologies

• Acts as a thought leader, inspiring great design across all USAA organizations

• Fosters transparency, candor, critique, continuous learning and accountability at a high standard across Chief Design Organization

• Exhibits a high level of executive presence and presentation with the ability to contribute to business initiatives across USAA

• Oversees research, design and development of concepts that aligns employee and members' needs with business or enterprise objectives, while advancing USAA transformation into a design-led organization

• Leads the design review and approval process and ensures consistent alignment with USAA and industry design standards and guidelines

• Fosters a culture of transparency and healthy challenge via design critique, continuous learning and accountability for high standards of quality

• Partners with and influences Enterprise, IT, and Business Leaders to mature integration of design into all experiences

• Works in very close collaboration with all Design executives to create breadth as well as depth of knowledge across domains

• Collaborates with other design domain teams and/or DesignOps, Design Language Systems and Design Practice teams (these 3 areas are collectively known as Design Enablement) to drive transformation by establishing and delivering design concepts and final solutions that enable elegant solutions to business problems through employee and member empathy

• Holds self and others accountable for meeting commitments by setting and clearly communicating expectations and roles and responsibilities relative to design operations and services

• Owns the relationship management responsibilities for internal business executives and external design agencies for their area of focus

• Builds and leads high-performing design teams by attracting and hiring the best talent and providing a nurturing yet challenging environment

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

What you have:

Minimum Education:

• Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

Minimum Experience:

• 10 years of progressive related design experience developing digital product and experience strategies, managing major initiatives and delivering compelling design solutions within a complex matrix environment

• 6 years of direct design team leadership or leading matrixed or cross-functional creative teams and experience in building, managing and/or developing high performing design teams

• Demonstrated experience in digital product and/or service design, experience design, design research and human center design approaches

• Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals

• Fluency in current and emerging design and interaction standards across multiple channels

• Excellent communication, presentation and organizational skills

• Executive level business acumen in the areas of business operations, industry practices and emerging trends

What sets you apart:

• Experience in a Design Operations role that strategically focused on optimizing and managing the operational side of a design team, to include managing multiple design teams (10+ teams)

• Experience in establishing efficient processes, tools, and systems to enhance the overall productivity and creativity of the design team. Including balancing the needs of design projects with the resources available, ensuring that the team can deliver high-quality work effectively and on time

What we offer:

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $216,750 - $390,150

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA