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Executive, Design - USAA

Posted: Jun 13, 2024 04:32
Charlotte, NC

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Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

Aligns Company, Enterprise, and Brand strategic objectives to maximize the discovery, delivery, and performance of digital/technology solutions products. Understands the full breadth of design from human behavior and building empathy through design research, to detailed production and supporting agile development teams. Manages multiple concurrent teams through all stages of development: from empathy and ideation to final coding/deployment and is responsible for overall quality and design vision. Critical steward of planning, defining, designing and executing new creative solutions primarily within the digital channels and platforms. Directly contributes to establishing and achieving broader Chief Design Office strategic plans that further the organization's vision and responsibilities

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Charlotte, NC.

What you'll do:

Role models USAA's mission, core values, culture and desired behaviors - including a culture of risk and regulatory awareness and accountability balanced with innovation and member-service orientation
Provides support, leadership and guidance to other design domains as needed
Identifies new and improved ways to streamline the design process inside design teams, leveraging emerging technologies
Acts as a thought leader, inspiring great design across all USAA organizations
Fosters transparency, candor, critique, continuous learning and accountability at a high standard across Chief Design Organization
Exhibits a high level of executive presence and presentation with the ability to contribute to business initiatives across USAA
Oversees research, design and development of concepts that aligns employee and members' needs with business or enterprise objectives, while advancing USAA transformation into a design-led organization
Leads the design review and approval process and ensures consistent alignment with USAA and industry design standards and guidelines
Fosters a culture of transparency and healthy challenge via design critique, continuous learning and accountability for high standards of quality
Partners with and influences Enterprise, IT, and Business Leaders to mature integration of design into all experiences
Works in very close collaboration with all Design executives to create breadth as well as depth of knowledge across domains
Collaborates with other design domain teams and/or DesignOps, Design Language Systems and Design Practice teams (these 3 areas are collectively known as Design Enablement) to drive transformation by establishing and delivering design concepts and final solutions that enable elegant solutions to business problems through employee and member empathy
Holds self and others accountable for meeting commitments by setting and clearly communicating expectations and roles and responsibilities relative to design operations and services
Owns the relationship management responsibilities for internal business executives and external design agencies for their area of focus
Builds and leads high-performing design teams by attracting and hiring the best talent and providing a nurturing yet challenging environment
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

What you have:

Minimum Education:

Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

Minimum Experience:

10 years of progressive related design experience developing digital product and experience strategies, managing major initiatives and delivering compelling design solutions within a complex matrix environment
6 years of direct design team leadership or leading matrixed or cross-functional creative teams and experience in building, managing and/or developing high performing design teams
Demonstrated experience in digital product and/or service design, experience design, design research and human center design approaches
Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals
Fluency in current and emerging design and interaction standards across multiple channels
Excellent communication, presentation and organizational skills
Executive level business acumen in the areas of business operations, industry practices and emerging trends

What sets you apart:

Experience in a Design Operations role that strategically focused on optimizing and managing the operational side of a design team, to include managing multiple design teams (10+ teams)
Experience in establishing efficient processes, tools, and systems to enhance the overall productivity and creativity of the design team. Including balancing the needs of design projects with the resources available, ensuring that the team can deliver high-quality work effectively and on time

What we offer:

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $216,750 - $390,150

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Bank Agile Product Owner Lead - USAA

Posted: Jun 13, 2024 04:32
Charlotte, NC

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Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are looking for a Lead Agile Product Owner for the Bank. This is an individual contributor position. Works directly with the Bank agile team to prioritize work to derive business outcomes while delivering on the team's commitments and ensuring the voice of the customer is strongly represented. Accountable for making decisions and prioritizing the team backlog to drive business outcomes in service to the Business strategy. Acts as 'voice of the end-user'. Brings a data-driven approach to decisions and impediment removal including strategic priorities and funding allocation. Sets product / value stream direction and ensures it is aligned with key stakeholders across the organization. Establishes a team culture routed in transparency and learning, for seeking opportunities for testing & learning, continuous process improvement and quality.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

Partners with Bank agile team to develop, translate and drive the vision and strategy to key stakeholders and team members on Bank products to include member satisfaction. Leads the team in ensuring understand business requirements for effective Bank product solutions.
Partners with the Team-of-Team Lead to clarify and drive alignment on the business strategy, goals, and objectives. Translates this understanding into a clear vision for the Bank agile team to inform the creation and prioritization of the Bank agile team's backlog of work.
Collaborates with stakeholders from the Bank and IT to determine business needs required for implementing strategic objectives and deliver quality and innovative solutions.
Partners with Team-of-Team Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs. Drives execution of successful objective implementation for Bank products and customer experience.
Solves unique problems with broad impact on the business; requires an innovative, data-driven approach to decision making including allocating funds and developing and tracking OKRs that drive product success.
Accountable for setting and delivering against Bank agile team-level OKRs.
Acts as -voice of the end-user-.
Proactively seeks customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace.
Owns Bank agile team backlog (grooming, prioritization, and refinement).
Is accountable for maintaining a groomed backlog of user stories; works with the Bank agile team to estimate story size and complexity.
Optimizes the flow of value by assisting the multi-Bank agile team environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and handling risks and issues that have a broad impact on the business.
Is strategic and proactive in meeting required objectives.
Acts in service of the Bank agile team's needs and goals; coaches, engages and provides feedback to the team on work-in-progress; clarifies requirements, and takes an innovative approach to solving unique problems that may prevent the team from progressing on objectives.
Identifies and drives opportunities for continuous team and process improvement. Leads projects with notable risk and complexity; develops the strategy for project execution.
Anticipates business and regulatory issues; recommends product, process or service improvements.
Impacts the direction and resource allocation for program, project or services; works within general functional policies and industry guidelines.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

A minimum of a Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8+ years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.
Knowledge of multiple technical software delivery methodologies (ie: Agile, Waterfall, SAFe) with a proven track record in using these skills to develop and manage products through the entire product life cycle.
Expert experience in analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
Expert understanding and demonstrated use of Process Engineering methodologies and Change Management practices to translate business requirements into functional specifications.
Experience in engineering methodologies and Change Management practices to translate business requirements into functional specifications.
Extensive experience with applicable banking regulatory and compliance policies, including knowledge of applicable laws, rules and regulations.
Experience communicating complex ideas, anticipating potential objections and persuading others, often at senior levels, to adopt a different point of view.

What sets you apart:

Experience creating user journeys that guide customers to successful completion and self-serve within the digital channel.
Understanding of mobile banking, mobile app development and digital technologies (including digital strategy, digital lending products, cyber security, multichannel banking, AI/machine learning, big data and analytics, and DevOps innovation).
Analytics and data-driven mindset, with experience leading Human Centered Design initiatives that deliver exceptional digital experiences.
Significant experience independently leading cross-functional teams with minimal oversight needed from direct leader to drive to timely, high-quality deliverables.
Experience in leading innovative and pragmatic programs that translate business and customer needs into solutions with a measurable output.
Experience leading technical development teams.
US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Senior Auditor - Enterprise Risk - USAA

Posted: Jun 13, 2024 04:32
Charlotte, NC

Login to Apply

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Senior Auditor you will execute and lead audit assignments. Identify problems and resolutions for risk-based assurance and advisory engagements across the organization. Maintain knowledge of financial services regulations. Perform risk and control identification and evaluation, advanced audit techniques, research and analysis, and conducts client meetings and interviews. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Tampa FL or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

Independently executes audit test work timely and with high quality.
Executes and may lead as Auditor in Charge (AIC) for audit engagements throughout the audit life cycle, to include understanding of horizontal and vertical business impacts, integrating audits with Information Technology (IT), analytics, and projects.
Ensures engagements are completed objectively, professionally, timely and in accordance with corporate and industry audit standards, when AIC.
Manages day to day engagement-related efforts including work delegation to audit team members with varying degrees of expertise and experience when conducting engagements, when AIC.
Completes audit team end of engagement evaluations, when AIC.
Assists in updating the risk & control matrix for each engagement with oversight from the Auditor-in-Charge and/or other Audit leadership.
Identifies control weaknesses and opportunities for improvement in the current operating environment; develops recommendations for corrective action
Assists AIC in drafting related issues and audit reports for review by audit leadership.
Participates and provides feedback during team audit activities on planning and scoping, business understanding/walkthroughs, and review of risk assessment and testing and demonstrates critical thinking ability.
Executes on audit documentation techniques including key risks and controls alignment to audit test objectives and conclusions; is accountable for completing work paper documentation within quality standards.
Utilizes analytical skills to conduct or assist team members with continuous monitoring activities, advisory activities, special reviews and/or investigations.
Develops internal and business leader and partner relationships while also beginning to effectively challenge, communicate and deliver risk-based, difficult messages regarding issues and control weaknesses to ensure proper risk assurance coverage.
Provide coaching and guidance to less experienced team members to ensure quality and timely completion of audit test work.

What you have:

Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology. Four additional years of related experience beyond minimum required may be substituted in lieu of a degree.
4 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience.
Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment.
Demonstrated experience effectively communicating and challenging Controls with business partners and leaders.
Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls.
Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities.

What sets you apart:

Internal Audit experience.
CIA, CRMA, or other audit related certification
Experience assessing ERM frameworks as Third Line of Defense at a Large Financial Institution
Knowledge of and experience with application of OCC Heightened Standards for the Risk Governance Framework

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770 - $156,290 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Sr. Auto Appraiser - Sanford/Pinehurst, NC - Field - USAA

Posted: Jun 13, 2024 04:32
Raleigh, NC

Login to Apply

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

This position will be a field role working the Sanford/Pinehurst, NC area. Military veterans and spouses are highly encouraged to apply.

As a Sr Auto Appraiser within defined guidelines and framework, you are responsible to investigate, evaluate and appraise vehicle damage claims for both repairable and total loss vehicles to ensure estimate accuracy in compliance with state laws and regulations. You are accountable for delivering exceptional member service through setting appropriate expectations, proactive communications, advice, and empathy.

Relocation assistance is not available for this position.

The Opportunity

What you'll do:

With the use of digital tools, evaluates and appraises high complexity (total loss, total burn, theft recovered, heavy (non-drivable) auto claims in accordance with the terms and conditions of the contract, corporate guidelines and state laws and regulations.
Investigates claim damages including communicating with the insured and third-parties/vendors. May require face-to-face interactions with members and third parties.
Reviews facts of loss and vehicle damage to determine if subrogation opportunities exist and makes the appropriate, timely system referral.
Demonstrates advanced knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance.
Reviews claims/suppliers for fraud indicators and refers to Special Investigative Unit for handling, if applicable.
Maintains accurate and current claim file documentation throughout the claims process for complex claims. Includes mapping of repair plan and timeline for repair.
Responsible for reviewing additional damages received from repair facilities to either complete a supplement or triage to field provider method of inspection.
May serve as a subject matter expert representative for disputed claims or trials. Serves as a resource to team members on escalated issues of a routine nature.
Partners with vendors and internal business partners to facilitate highest complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
Explains coverage, assists policyholders with information on repairs and describes the settlement process, setting appropriate expectations. Issues settlement amounts for damages claimed.
Supports workload surges and/or Catastrophe Operations as needed which may involve volunteering for extended hours. May serve as permanent member of the APD Catastrophe team.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

High School Diploma or General Equivalency Diploma required.
2 years of auto appraising experience.
Knowledge of P&C insurance policy contracts and coverages, auto parts distribution process and claim appraisal process and procedures.
Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.

What sets you apart:

Experience and ability to prepare estimates and evaluations using CCC estimating platform.
Experience and ability to balance between writing accurate collision repair estimates in a Virtual & Field environment.
Ability to deploy on CAT when needed.
Experience completing estimates on exotic and electric vehicles.
Completed designations such as I-CAR Platinum or ASE.
Completed Bachelors Degree.
US military experience through military service or a military spouse/domestic partner.

Physical Demand Requirements:

May require the ability to operate a company vehicle within assigned territory.
May require the ability to reach, handle, squat, bend, climb, and keen as needed to complete inspections of damaged vehicles.
May require the ability to work outdoors in inclement weather conditions; May be exposed to working in body shop and/or salvage yard environments up to 25% of the time.
May be required to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The hiring range is: $ 61,110 - $116,800

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com .

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Senior Auditor - Credit Risk - USAA

Posted: Jun 13, 2024 04:32
Tampa, FL

Login to Apply

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Senior Auditor you will execute and lead audit assignments. Identify problems and resolutions for risk-based assurance and advisory engagements across the organization. Maintain knowledge of financial services regulations. Perform risk and control identification and evaluation, advanced audit techniques, research and analysis, and conducts client meetings and interviews. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Tampa FL or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

Independently executes audit test work timely and with high quality.
Executes and may lead as Auditor in Charge (AIC) for audit engagements throughout the audit life cycle, to include understanding of horizontal and vertical business impacts, integrating audits with Information Technology (IT), analytics, and projects.
Ensures engagements are completed objectively, professionally, timely and in accordance with corporate and industry audit standards, when AIC.
Manages day to day engagement-related efforts including work delegation to audit team members with varying degrees of expertise and experience when conducting engagements, when AIC.
Completes audit team end of engagement evaluations, when AIC.
Assists in updating the risk & control matrix for each engagement with oversight from the Auditor-in-Charge and/or other Audit leadership.
Identifies control weaknesses and opportunities for improvement in the current operating environment; develops recommendations for corrective action
Assists AIC in drafting related issues and audit reports for review by audit leadership.
Participates and provides feedback during team audit activities on planning and scoping, business understanding/walkthroughs, and review of risk assessment and testing and demonstrates critical thinking ability.
Executes on audit documentation techniques including key risks and controls alignment to audit test objectives and conclusions; is accountable for completing work paper documentation within quality standards.
Utilizes analytical skills to conduct or assist team members with continuous monitoring activities, advisory activities, special reviews and/or investigations.
Develops internal and business leader and partner relationships while also beginning to effectively challenge, communicate and deliver risk-based, difficult messages regarding issues and control weaknesses to ensure proper risk assurance coverage.
Provide coaching and guidance to less experienced team members to ensure quality and timely completion of audit test work.

What you have:

Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology. Four additional years of related experience beyond minimum required may be substituted in lieu of a degree.
4 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience.
Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment.
Demonstrated experience effectively communicating and challenging Controls with business partners and leaders.
Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls.
Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities.

What sets you apart:

Recent internal audit experience
Experience auditing credit risk, credit risk review, or as an examiner assessing credit risk at a large financial institution
Working knowledge of retail lending products including credit card, automobile, personal, and mortgage loans.
Knowledgeable of OCC and Federal Reserve credit risk management expectations.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770 - $156,290 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Privacy Advisor Senior - USAA

Posted: Jun 13, 2024 04:32
Tampa, FL

Login to Apply

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The candidate selected for this position is going to get work with the Privacy Governance Team in USAA's Enterprise Privacy Office. They will support USAA Bank on privacy matters impacting the bank as well as manage and update privacy training content and support/respond to specific member and employee concerns regarding privacy topics.

As a dedicated Privacy Advisor Senior , you will Guide and facilitate the development, implementation, management and oversight of enterprise privacy programs and processes that support effective risk and compliance management in the first line of defense. Supports the enterprise Privacy Office and serves as a subject matter expert for privacy to include federal and state regulations. Partners and collaborates with the lines of business, Compliance and Risk Management, Audit Services, Legal, and Regulators to support privacy-based initiatives. Provides training, guidance, and oversight to employees within the various business areas that are accountable for adhering to USAA's privacy standards, policies, and guidelines.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

Serves as a liaison and resource to cross functional teams for privacy-based initiatives to help remediate privacy related issues and risks.
Coordinates, gathers, and analyzes data trends and responds accordingly to multiple lines of business and/or Enterprise specific privacy requirements and requests.
Advises the business on how to strengthen and manage their privacy program to ensure alignment and integration with the Enterprise Privacy Office, Legal and Risk and Compliance.
Applies industry knowledge of the financial services industry and privacy requirements, policies, laws, and regulations to daily work.
Analyze, develop, and deploy privacy policies, standards, and procedures to address privacy related control deficiencies and strengthen the overall control environment.
Performs research, analysis and reporting to identify, resolve, and explain complex cross-CoSA privacy issues and incidents.
Gathers information to support business analysis, resolve issues and incidents, and identify points of escalation.
Identifies operational inefficiencies and potential privacy risks and in partnership with the business and other stakeholders recommends solutions to improve operational processes to mitigate risk.
Ensures all internally developed, and commercially available business applications meet or exceed privacy standards and include adequate and measurable controls.
Performs critical business operations or systems applications processes, procedures, and incident remediation action plans to ensure appropriate escalations in support of data incidents or other privacy related matters.
Assists the business with translating privacy related control deficiencies into actionable plans and provides recommendations to minimize privacy exposure and strengthen the overall control environment.
Reviews business documents and forms to ensure compliance with enterprise privacy policies and regulatory and legal requirements.
Guides the business, Compliance, Risk Management, Audit Services, and Legal on strategic and tactical responses to internal and external audit questions and analysis.
Performs data risk assessments.
Serves as a liaison between the line of business and the Enterprise Privacy Office.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree; OR 4 years of related privacy, compliance, risk or regulatory experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of operations experience in a relevant functional area to include financial services, insurance, banking, investment, information technology, legal or other related operational areas that support privacy/risk/compliance initiatives within the business.
4 years of privacy, compliance, risk, or regulatory related experience with accountability for complex projects, processes, or policies.
Proven knowledge of relevant regulatory compliance, industry regulations and regulatory data sources.
Demonstrated analytical, organizational, and problem-solving abilities requiring a high attention to detail.
Strong communication skills with the ability to collaborate and execute among cross-functional teams, including all levels of the organization and with external regulatory agencies.

What sets you apart:

CIPP/US, CIPM or CIPT Designation
Working Experience with CCPA/CPRA, Reg P, FACTA/FCRA, GLBA
Bank Experience
US military experience through military service or a military spouse/domestic partner [optional]

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00 - $161,990.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Audit Manager - Credit Risk - USAA

Posted: Jun 13, 2024 04:32
Tampa, FL

Login to Apply

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Audit Manager - Credit Risk , you will lead and implement complex audit engagements throughout the audit lifecycle, to include understanding of horizontal and vertical business impacts, integrating audits with IT, analytics, and projects and reviewing work papers. May lead engagements as Auditor-In-Charge (AIC). Maintains knowledge of financial services regulations. Creates and independently performs complex work assignments and problem resolution in support of risk-based assurance and advisory engagements. Leverages results from engagements and continuous monitoring activities to assist Audit Leadership in updating risk assessments. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Tampa FL or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

Primarily serves as Auditor-in-Charge (AIC) and main point of contact for the business through Audit engagements.
Leads and executes complex audit engagements throughout the audit lifecycle. Leads continuous monitoring and advisory activities, special reviews and investigations.
Responsible for executing multiple areas of complex test work during audit activities. Executes audit documentation techniques including key risks and controls alignment to audit test objectives and conclusions and assigning appropriate issue severity.
Manages day to day engagement-related efforts and assignments of Audit team members with varying degrees of expertise and experience when conducting engagements as the Auditor-in-Charge (AIC).
Develops and independently updates risk & control matrix at the engagement level for each engagement
Develops and verifies accuracy of content within audit reports and conducts continuous monitoring activity documentation.
Reviews work of team members; providing feedback/questions and completes audit team end of engagement evaluations when applicable.
Ensures engagements are completed objectively, professionally, and in accordance with corporate and industry audit standards. Makes recommendations for severity ratings to Senior Audit Manager (SAM)/Director. May communicate with regulators.
Utilizes and provides guidance to team members on the use of audit business systems, applications, and/or audit tools to create queries and ad hoc reports.
Reviews, analyzes, and interprets data collected from multiple sources to ensure valid conclusions from audit testing are drawn.
Identifies control weaknesses and opportunities for improvement in the current operating environment and provides recommendations for corrective action; drafts the related audit issues and audit reports with oversight from audit leadership for issuance to respective client leadership and coordinates and/or conducts follow-up activities.
Leads team audit activities and provides feedback on planning and scoping, and review of risk assessment and testing that demonstrates critical thinking ability.
Builds and develops relationships both internally within Audit Services and externally with clients and control partners to help drive strategic objectives with the business and effectively challenges business action plans. Communicates effectively with the business/clients and delivers risk-based and difficult messages regarding issues and control weaknesses to ensure proper risk assurance coverage.
Provides day to day mentor guidance and on the job training to team members to ensure development, quality and timely audit engagement deliverables.
Provides information from audit results and insight to assists Audit Leadership in the updating of risk profiles and risk assessments related to the engagement.

What you have:

Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology. Four additional years of related experience beyond minimum required may be substituted in lieu of a degree.
6 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience.
Experience performing internal audits, external audits, or applying audit, risk, or compliance skill in a complex operational and regulatory environment.
Knowledge of internal audit principles or initiative to examine, analyze, assess, and draw conclusions from audit work and present findings to multiple audiences.
Demonstrated experience effectively communicating and challenging Controls with business partners and leaders.
Understanding of risks and internal controls and the ability to evaluate and identify adequacy and efficiency of controls.
Experience in second line of defense testing, audit, and/or regulatory examinations leading assignments, developing test scopes, creating tests scripts, and providing guidance and leadership to team members.
Demonstrated experience in highly dynamic environment undergoing change; ability to deal with challenging priorities.

What sets you apart:

Internal Audit experience.
Experience in audit, credit risk review, or as an examiner assessing credit risk at a large financial institution.
Experience assessing credit risk frameworks at a large financial institution.
Working knowledge of retail lending products including credit card, automobile, personal, and mortgage loans.
Knowledgeable of OCC and Federal Reserve credit risk management expectations.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400 . Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

Company:

USAA

Privacy Advisor Senior - USAA

Posted: Jun 13, 2024 04:32
Chesapeake, VA

Login to Apply

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The candidate selected for this position is going to get work with the Privacy Governance Team in USAA's Enterprise Privacy Office. They will support USAA Bank on privacy matters impacting the bank as well as manage and update privacy training content and support/respond to specific member and employee concerns regarding privacy topics.

As a dedicated Privacy Advisor Senior , you will Guide and facilitate the development, implementation, management and oversight of enterprise privacy programs and processes that support effective risk and compliance management in the first line of defense. Supports the enterprise Privacy Office and serves as a subject matter expert for privacy to include federal and state regulations. Partners and collaborates with the lines of business, Compliance and Risk Management, Audit Services, Legal, and Regulators to support privacy-based initiatives. Provides training, guidance, and oversight to employees within the various business areas that are accountable for adhering to USAA's privacy standards, policies, and guidelines.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

Serves as a liaison and resource to cross functional teams for privacy-based initiatives to help remediate privacy related issues and risks.
Coordinates, gathers, and analyzes data trends and responds accordingly to multiple lines of business and/or Enterprise specific privacy requirements and requests.
Advises the business on how to strengthen and manage their privacy program to ensure alignment and integration with the Enterprise Privacy Office, Legal and Risk and Compliance.
Applies industry knowledge of the financial services industry and privacy requirements, policies, laws, and regulations to daily work.
Analyze, develop, and deploy privacy policies, standards, and procedures to address privacy related control deficiencies and strengthen the overall control environment.
Performs research, analysis and reporting to identify, resolve, and explain complex cross-CoSA privacy issues and incidents.
Gathers information to support business analysis, resolve issues and incidents, and identify points of escalation.
Identifies operational inefficiencies and potential privacy risks and in partnership with the business and other stakeholders recommends solutions to improve operational processes to mitigate risk.
Ensures all internally developed, and commercially available business applications meet or exceed privacy standards and include adequate and measurable controls.
Performs critical business operations or systems applications processes, procedures, and incident remediation action plans to ensure appropriate escalations in support of data incidents or other privacy related matters.
Assists the business with translating privacy related control deficiencies into actionable plans and provides recommendations to minimize privacy exposure and strengthen the overall control environment.
Reviews business documents and forms to ensure compliance with enterprise privacy policies and regulatory and legal requirements.
Guides the business, Compliance, Risk Management, Audit Services, and Legal on strategic and tactical responses to internal and external audit questions and analysis.
Performs data risk assessments.
Serves as a liaison between the line of business and the Enterprise Privacy Office.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree; OR 4 years of related privacy, compliance, risk or regulatory experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of operations experience in a relevant functional area to include financial services, insurance, banking, investment, information technology, legal or other related operational areas that support privacy/risk/compliance initiatives within the business.
4 years of privacy, compliance, risk, or regulatory related experience with accountability for complex projects, processes, or policies.
Proven knowledge of relevant regulatory compliance, industry regulations and regulatory data sources.
Demonstrated analytical, organizational, and problem-solving abilities requiring a high attention to detail.
Strong communication skills with the ability to collaborate and execute among cross-functional teams, including all levels of the organization and with external regulatory agencies.

What sets you apart:

CIPP/US, CIPM or CIPT Designation
Working Experience with CCPA/CPRA, Reg P, FACTA/FCRA, GLBA
Bank Experience
US military experience through military service or a military spouse/domestic partner [optional]