Company Detail

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Digital Marketing Owned Channel Lead (Outbound Calls / SMS), you will be responsible for developing and executing digital strategies and programs for Outbound Calls, SMS and related telephone marketing tactics that support the branding and marketing efforts of USAA. This includes maturing channel capabilities and performance by developing and maintaining frameworks, strategies, playbooks, and processes to enable internal clients and stakeholders. You will serve as the primary point of contact to USAA Marketing team members and at the lines of business on all aspects of all aspects of outbound channel marketing.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Leads the development and optimization of multiple, highly complex and/or critical digital or social marketing initiatives delivered via internet, mobile, and any other emerging platforms.

• Identifies trends and insights to bring new digital or social channels to market.

• Leads the collaboration with peers, enterprise partners and senior management to gain alignment on the tactical and strategic direction for digital/social channels.

• Responsible for communication of program, project and /or campaign through various reports/tool as required.

• Serves as the primary resource for cross functional team members on high priority matters of a unique nature.

• Applies digital and social marketing subject matter expertise across multiple channels to influence digital campaign design.

• Effectively directs social and/or digital agencies to ensure alignment with goals and prioritization.

• Applies an expert understanding of tools/techniques to test and optimize performance against digital or social marketing objectives.

• Trains and mentors digital marketing managers

• Leads cross functional teams to deliver new landing pages and optimize user experience.

• Develops digital channel performance plans and monitors key online marketing metrics to track success.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of experience in a marketing, sales, advertising and/or communications function, to include at least 4 years of experience in one or more of the following functions: social marketing, website merchandising, search marketing, mobile marketing, or digital campaign management.

• Subject-matter-expert knowledge of digital or social marketing industry and practices.

• Subject matter expert in primary channel.

• Demonstrated leadership in influencing business decisions, success in leading, influencing, motivating, and collaborating with key stakeholders.

• Effective communication and presentation skills; able to present to all levels of leadership.

• Subject-matter-expert knowledge of Microsoft Office, Word, Excel and PowerPoint.

• For Social Marketing: Subject-matter-expert knowledge on impact of social marketing to an omni-channel experience.

What sets you apart:

• Subject-matter-expertise of outbound marketing channels (Outbound Calls / telemarketing, SMS, etc.) along with processes and capabilities in support of those channels

• Expert experience working with inbound and outbound activation teams at a premier advertising/digital agency and/or brands with in-house channel capabilities.

• Design and execution of strategic partnership initiatives with leading MarTech and digital vendors

• Experience with leading data-driven technology (Adobe Campaign, Adobe Experience Manager, Tealium, Adobe Analytics).

• Experience in Agile teaming.

• Experience making recommendations regarding Marketing technology adoption, based on thorough awareness of the current and emerging marketing tech landscape.

• High learning ability

• Experience with web analytics platforms to measure impact and performance, specifically Adobe Analytics / Site Catalyst.

• Experience educating leaders and decision makers on outbound best practices and requirements.

• Experience with management of agency relationships and resources, and ability to influence across divisions, departments, and teams.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130 - $208,580 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

Our Credit Risk Analytics team drives oversight of Deposits and Credit Fraud through analytics of business strategies and portfolio health. This unique opportunity will enable the Credit Risk professional to collaborate with others across the bank business units, risk management, and the USAA Enterprise in the management and assessment of credit risk.

We are looking for a dedicated Credit Risk Analyst to manage Senior - Deposit Credit Risk Oversight. This role involves using quantitative methods to assess risks and opportunities within the Deposit Credit Risk space. The ideal candidate will have risk management experience in a complex institution and/or a highly matrixed environment related to financial services.

Key qualifications for this position include:

• Understanding of deposit account loss exposures and mitigation strategies.

• Strong analytical, technical, and statistical skills.

• Ability to synthesize/analyze diverse information, develop recommendations, and make decisions.

This position can work remotely in the continental U.S. with occasional business travel.

Relocation assistance is not available for this position.

Primary Responsibilities:

• Applies industry leading practices and analytical rigor to manage and assess risks and opportunities across the Bank's consumer portfolios and translates results into strategic solutions.

• Partners to deliver on Bank strategies across lines of defense by effectively developing and improving complex analytical frameworks, analyzing data and processes, and clearly communicating information and insights to key stakeholders and leadership.

• Applies industry knowledge to develop advanced and nuanced quantitative analysis utilizing extensive internal and external data sources to bring structure and clarity to ambiguous and challenging problems.

• Challenges risk proposals in designated risk area of credit, market, operations, product, or strategic,,) through detailed research and vetting, leveraging banking product, regulatory and industry knowledge, and critical thinking skills to ensure strong portfolio performance outcomes.

• Designs, builds, and may assist in maintaining effective risk management frameworks that enable identification, measurement, and mitigation of risk in a complex environment.

• Develops and oversees comprehensive risk reporting in support of management and committee oversight of existing and emerging risks.

• Designs complex financial risk sensitivity analysis.

• Provides thought leadership, coaching, and mentoring to team members regarding analytics and risk management.

• May execute or implement advanced credit and/or financial modeling infrastructure.

Minimum Requirements:

• Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree

• 6 years experience in an analytical field or work focused on leading risk management execution, assessments or advanced analytics OR 4 years experience in an analytical field or focused on risk management execution, analytics or risk assessments with an advanced degree in a quantitative, scientific, engineering, business or technical field OR an equivalent level of demonstrated competencies in industry leading risk management execution, advanced analytics, and risk assessments.

• 2 years prior analytical experience in a financial services or highly regulated environment.

• Experience delivering cross functional action plans by communicating complex analytical insights and compelling risk mitigating solutions.

• Experience developing and maintaining analytical reporting.

• Experience applying critical thinking skills to support successful performance outcomes.

• Demonstrated awareness of relevant laws, rules and regulations, such as guidance and requirements associated with OCC Heightened Standards

• Strong knowledge of current analytical coding languages such as Python, SAS, or SQL.

Preferred Experience:

• Risk management experience in a complex institution and or highly matrixed environment related to financial services

• Understanding of deposit account loss exposures and mitigation strategies

• Strong analytical, technical, and statistical skills. Ability to synthesize / analyze diverse information, develops recommendations, and makes decisions.

• Data science and analytics experience using SQL, SAS, and visualization tools (Tableau) preferred

• Excellent verbal and written communication and interpersonal skills required with ability to present complex and sensitive issues to management.

• Proven ability to evaluate the business climate, anticipate change and develop compensating strategies/vision.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $120,550 - $230,400 *(this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is NOT available for this position.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Actuary you will be part of the Specialty Lines Pricing team. You will coordinate, prepare and perform advanced actuarial analyses required to develop new products, project future results, reprice existing products, and/or determine financial strength.

This position can work remotely in the continental U.S. with occasional business travel. However, any individual that resides within a 60 mile radius of the following USAA office locations and able and willing to work 4 days from the office is preferred: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, Charlotte, NC. Relocation assistance is not available for this position.

The Opportunity

What you'll do:

• Establish and may oversee appropriate statistical plans, analytical tools, and requirements for analyzing the experience of various products classification systems, rating plans, reserves, and catastrophes.

• Participate in short term and long-term planning activities and assists in setting objectives for these plans by making forecasts and projections and developing strategies to support the company mission and goals in the areas of product development, pricing, catastrophe management, reinsurance, modeling, or reserving

• Utilize advanced actuarial modeling software driven models for pricing, valuation, and/or risk management to develop new products, project future results, reprice existing products, and/or determine financial strength. May make adjustments and improvements to models, when appropriate.

• Monitor competitive market, industry trends, and professional research to maintain knowledge of current activities related to products, regulation, market conditions, and to achieve financial and market goals.

• Creatively approach problems and issues from a wide range of perspectives to determine innovative techniques.

• Author and develop innovative solutions to business initiatives. Responsible for training junior members on change/improvement. Performs highly complex analysis/design, coding and testing in support of project responsibilities.

• Serve as a resource to team members on escalated issues of an unusual nature.

• Develop and manage requirements to deliver agile business changes, exceptional member experiences, and/or integrated solutions.

• Define business problems and develops business artifacts.

• Strategically partner with IT to influence the design, alignment, and implementation of technical business standards.

• Represent USAA's interest at industry level committee meetings. Provides data to other departments, useful for their management purposes, from actuarial data systems.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required for a total of 12 years of experience) may be substituted in lieu of degree.

• 8 years Actuarial/business/analytical experience + Associate of the Casualty Actuarial Society (ACAS) held for 5 years; OR 6 years Actuarial/business/analytical experience + Fellow of the Casualty Actuarial Society (FCAS).

• Experience in developing and delivering Innovative Actuarial Analyses/Processes.

• Demonstrated experience and application of industry best practices in metric development/monitoring.

• Strong communication/presentation skills to include demonstrated experience effectively delivering key messages to stakeholders.

What sets you apart:

• Intermediate knowledge using Python software

• Familiarity and experience with industry pricing software such as Earnix

• Experience building and interpreting Generalized Linear Models (GLMs)

• Strong Actuarial pricing expertise with experience in using a variety of pricing methodologies and models.

• Experience leading multiple projects, managing competing priorities, maintaining strong partnerships with key stakeholders

• Specialty Lines Pricing experience

• Ability to work in one of the following office locations if you currently reside within 60 miles of the location: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, Chesapeake, VA, Charlotte, NC.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $158,960 - $303,830 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

For related project experience to be considered, please include a project list of all program/project management experience. The project list should include: project summary, role, and project timeframe/percentage of time dedicated to the project (i.e. November 2020 - October 2021, 50% of time). Failure to provide this documentation may result in disqualification.

The Opportunity

As a dedicated Program Manager Lead , you will be responsible for the management, execution, and delivery of large-scale programs consisting of multiple projects (multi-year, large cost, and scope, etc.) and/or the oversight and governance of programs to ensure alignment to the CoSAs strategic imperatives and to monitor program health. Works to achieve multi-year program deadlines, scope, and overall program benefits. Supports cross-functional teams in the development and execution of change plans in accordance with USAA's change methodology or industry best practices.

This position has the possibility to work remotely in the continental U.S. with occasional business travel if living outside of a commutable distance from one of our regional offices.

What you'll do:

• Leads the implementation of strategic tasks that align programs with an organization's business strategy and goals.

• Responsible for developing multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible.

• Works with program sponsors and cross-functional teams, to evaluate, plan and develop scope, milestone road maps, required resources, work plan, budget, anticipated dependencies, and timing for new programs.

• Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues.

• Ensures all team members understand how to work together, understand interdependencies, and coordinates their efforts to complete program goals.

• Assists in the development of performance metrics, dashboards and management tools that clearly articulate the status of key activities ensuring timely and successful execution.

• Directs analyses, root cause identification and development and recommendation of key work products.

• Identifies potential new program opportunities to deliver integrated solutions that meet multiple business partner needs.

• Defines and maintains multiple program strategies based on business demand and ROI expectations.

• Negotiates agreements, settles disputes equitably and diffuses high tension situations.

• Negotiates program tradeoffs with IT and the business to ensure alignment of demand to capacity.

• Mentors Program Managers in identifying benefits and defining alternatives across departmental programs and across USAA programs.

• Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).

• Adheres to governance rigor required for work efforts.

• Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you'll have:

• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of project and / or program management experience, including experience defining a new program and / or managing large-scale projects.

• Demonstrated experience using Waterfall or Agile methodologies to execute on program strategies and deliver complex work efforts.

• Advanced understanding and demonstrated application of risk management policies and procedures.

• Comprehensive knowledge of program management methodology and techniques; program performance evaluation and change management principles / methodologies.

• Proficient experience in USAA's change management methodology or similar industry change management methodology.

• Extensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets.

• Stakeholder management and influencing skills.

• Expert level of experience in Principles of Project, Program or Portfolio Management.

• Demonstrated expert experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.

What sets you apart:

• 1-3 years P&C Claims experience.

• Experience with project management tools, such as Clarity and Jira.

• Working knowledge of EPMO standards and guidelines.

• Experience interacting with, presenting to and influencing senior executive leaders.

• Attach a document that lists your project/program experience.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer :

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550-$230,400.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Digital Marketing Owned Channel Lead (Outbound Calls / SMS), you will be responsible for developing and executing digital strategies and programs for Outbound Calls, SMS and related telephone marketing tactics that support the branding and marketing efforts of USAA. This includes maturing channel capabilities and performance by developing and maintaining frameworks, strategies, playbooks, and processes to enable internal clients and stakeholders. You will serve as the primary point of contact to USAA Marketing team members and at the lines of business on all aspects of all aspects of outbound channel marketing.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Leads the development and optimization of multiple, highly complex and/or critical digital or social marketing initiatives delivered via internet, mobile, and any other emerging platforms.

• Identifies trends and insights to bring new digital or social channels to market.

• Leads the collaboration with peers, enterprise partners and senior management to gain alignment on the tactical and strategic direction for digital/social channels.

• Responsible for communication of program, project and /or campaign through various reports/tool as required.

• Serves as the primary resource for cross functional team members on high priority matters of a unique nature.

• Applies digital and social marketing subject matter expertise across multiple channels to influence digital campaign design.

• Effectively directs social and/or digital agencies to ensure alignment with goals and prioritization.

• Applies an expert understanding of tools/techniques to test and optimize performance against digital or social marketing objectives.

• Trains and mentors digital marketing managers

• Leads cross functional teams to deliver new landing pages and optimize user experience.

• Develops digital channel performance plans and monitors key online marketing metrics to track success.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of experience in a marketing, sales, advertising and/or communications function, to include at least 4 years of experience in one or more of the following functions: social marketing, website merchandising, search marketing, mobile marketing, or digital campaign management.

• Subject-matter-expert knowledge of digital or social marketing industry and practices.

• Subject matter expert in primary channel.

• Demonstrated leadership in influencing business decisions, success in leading, influencing, motivating, and collaborating with key stakeholders.

• Effective communication and presentation skills; able to present to all levels of leadership.

• Subject-matter-expert knowledge of Microsoft Office, Word, Excel and PowerPoint.

• For Social Marketing: Subject-matter-expert knowledge on impact of social marketing to an omni-channel experience.

What sets you apart:

• Subject-matter-expertise of outbound marketing channels (Outbound Calls / telemarketing, SMS, etc.) along with processes and capabilities in support of those channels

• Expert experience working with inbound and outbound activation teams at a premier advertising/digital agency and/or brands with in-house channel capabilities.

• Design and execution of strategic partnership initiatives with leading MarTech and digital vendors

• Experience with leading data-driven technology (Adobe Campaign, Adobe Experience Manager, Tealium, Adobe Analytics).

• Experience in Agile teaming.

• Experience making recommendations regarding Marketing technology adoption, based on thorough awareness of the current and emerging marketing tech landscape.

• High learning ability

• Experience with web analytics platforms to measure impact and performance, specifically Adobe Analytics / Site Catalyst.

• Experience educating leaders and decision makers on outbound best practices and requirements.

• Experience with management of agency relationships and resources, and ability to influence across divisions, departments, and teams.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130 - $208,580 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

Our Credit Risk Analytics team drives oversight of Deposits and Credit Fraud through analytics of business strategies and portfolio health. This unique opportunity will enable the Credit Risk professional to collaborate with others across the bank business units, risk management, and the USAA Enterprise in the management and assessment of credit risk.

We are looking for a dedicated Credit Risk Analyst to manage Senior - Deposit Credit Risk Oversight. This role involves using quantitative methods to assess risks and opportunities within the Deposit Credit Risk space. The ideal candidate will have risk management experience in a complex institution and/or a highly matrixed environment related to financial services.

Key qualifications for this position include:

• Understanding of deposit account loss exposures and mitigation strategies.

• Strong analytical, technical, and statistical skills.

• Ability to synthesize/analyze diverse information, develop recommendations, and make decisions.

This position can work remotely in the continental U.S. with occasional business travel.

Relocation assistance is not available for this position.

Primary Responsibilities:

• Applies industry leading practices and analytical rigor to manage and assess risks and opportunities across the Bank's consumer portfolios and translates results into strategic solutions.

• Partners to deliver on Bank strategies across lines of defense by effectively developing and improving complex analytical frameworks, analyzing data and processes, and clearly communicating information and insights to key stakeholders and leadership.

• Applies industry knowledge to develop advanced and nuanced quantitative analysis utilizing extensive internal and external data sources to bring structure and clarity to ambiguous and challenging problems.

• Challenges risk proposals in designated risk area of credit, market, operations, product, or strategic,,) through detailed research and vetting, leveraging banking product, regulatory and industry knowledge, and critical thinking skills to ensure strong portfolio performance outcomes.

• Designs, builds, and may assist in maintaining effective risk management frameworks that enable identification, measurement, and mitigation of risk in a complex environment.

• Develops and oversees comprehensive risk reporting in support of management and committee oversight of existing and emerging risks.

• Designs complex financial risk sensitivity analysis.

• Provides thought leadership, coaching, and mentoring to team members regarding analytics and risk management.

• May execute or implement advanced credit and/or financial modeling infrastructure.

Minimum Requirements:

• Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree

• 6 years experience in an analytical field or work focused on leading risk management execution, assessments or advanced analytics OR 4 years experience in an analytical field or focused on risk management execution, analytics or risk assessments with an advanced degree in a quantitative, scientific, engineering, business or technical field OR an equivalent level of demonstrated competencies in industry leading risk management execution, advanced analytics, and risk assessments.

• 2 years prior analytical experience in a financial services or highly regulated environment.

• Experience delivering cross functional action plans by communicating complex analytical insights and compelling risk mitigating solutions.

• Experience developing and maintaining analytical reporting.

• Experience applying critical thinking skills to support successful performance outcomes.

• Demonstrated awareness of relevant laws, rules and regulations, such as guidance and requirements associated with OCC Heightened Standards

• Strong knowledge of current analytical coding languages such as Python, SAS, or SQL.

Preferred Experience:

• Risk management experience in a complex institution and or highly matrixed environment related to financial services

• Understanding of deposit account loss exposures and mitigation strategies

• Strong analytical, technical, and statistical skills. Ability to synthesize / analyze diverse information, develops recommendations, and makes decisions.

• Data science and analytics experience using SQL, SAS, and visualization tools (Tableau) preferred

• Excellent verbal and written communication and interpersonal skills required with ability to present complex and sensitive issues to management.

• Proven ability to evaluate the business climate, anticipate change and develop compensating strategies/vision.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $120,550 - $230,400 *(this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is NOT available for this position.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Digital Marketing Owned Channel Lead - SEO, you will be responsible for developing and executing digital strategies supporting the organic search (SEO) efforts of USAA. This includes maturing channel capabilities by developing and maintaining frameworks, strategies, playbooks, and processes to enable a variety of cross-functional stakeholders. This role will develop training and education programs to help upskill execution teams on SEO best practices while simultaneously driving innovation for new channel opportunities.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Leads the development and optimization of multiple, highly complex and/or critical digital or social marketing initiatives delivered via internet, mobile, and any other emerging platforms.

• Identifies trends and insights to bring new digital or social channels to market.

• Leads the collaboration with peers, enterprise partners and senior management to gain alignment on the tactical and strategic direction for digital/social channels.

• Responsible for communication of program, project and /or campaign through various reports/tool as required.

• Serves as the primary resource for cross functional team members on high priority matters of a unique nature.

• Applies digital and social marketing subject matter expertise across multiple channels to influence digital campaign design.

• Effectively directs social and/or digital agencies to ensure alignment with goals and prioritization.

• Applies an expert understanding of tools/techniques to test and optimize performance against digital or social marketing objectives.

• Trains and mentors digital marketing managers

• Leads cross functional teams to deliver new landing pages and optimize user experience.

• Develops digital channel performance plans and monitors key online marketing metrics to track success.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of experience in a marketing, sales, advertising and/or communications function, to include at least 4 years of experience in one or more of the following functions: social marketing, website merchandising, search marketing, mobile marketing, or digital campaign management.

• Subject-matter-expert knowledge of digital or social marketing industry and practices.

• Subject matter expert in primary channel.

• Demonstrated leadership in influencing business decisions, success in leading, influencing, motivating, and collaborating with key stakeholders.

• Effective communication and presentation skills; able to present to all levels of leadership.

• Subject-matter-expert knowledge of Microsoft Office, Word, Excel and PowerPoint.

• For Social Marketing: Subject-matter-expert knowledge on impact of social marketing to an omni-channel experience.

What sets you apart:

• Expert knowledge of SEO channel, organic ranking factors, search engine algorithms, industry trends and best practices

• Solid understanding of other marketing channels and how they impact one another (i.e., paid search, email, social, display, affiliate, etc.)

• Experience with web analytics platforms to measure impact and performance, (i.e. Adobe Analytics and other Adobe marketing platforms, Google Search Console)

• Experience with search engine optimization tools such as SEMRush, BrightEdge, Ahrefs, ScreamingFrog, etc.

• Experience developing organic search training and education frameworks to improve organizational knowledge and maturity

• Experience leading SEO channel strategy for large enterprise or brand

• Experience in Agile methodology and framework

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130 - $208,580 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

Supports USAA's financial strength through measurement, analysis, and review of quality assurance and compliance related business processes. Responsible for implementing quality assurance and first-level reviews of business processes which involve reviewing documentation to ensure activities are in line with USAA's policies and procedures. Identifies and leads existing and emerging risks and ensures these risks are effectively identified, measured, monitored and controlled. In addition, this role is responsible for pulling and reviewing reports and leading research queries for Managers or other internal partners. Participates in the planning, execution and delivery of quality assurance related initiatives.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Phoenix, AZ. Relocation assistance is not available for this position.

What you'll do:

• Performs quality evaluations to be used as internal controls reported to CoSA Management, Enterprise Partners, and/or Executive Leadership.

• Coordinates end-to-end support with compliance, legal, business leaders, and/or other internal partners.

• Performs specific targeted testing and monitoring of designated processes and transactional activity.

• Serves as a primary resource to less experienced team members and/or cross functional team members; advises on escalated, complex or issues of a unique nature and navigates obstacles.

• Evaluates for accuracy, compliance, and consistent execution of internal processes and regulations to mitigate risk and protect brand and reputation.

• Collaborates effectively with leaders and internal partners to complete quality assurance activities. Coordinates with internal partners to meet compliance requirements and mitigate risk.

• Acquires and applies knowledge of the regulatory landscape to ensure proper compliance with laws and internal processes are followed.

• Proactively analyzes, identifies and interprets data to ensure compliance and monitor trends.

• Anticipates business needs and partners to address issues.

• Monitors success measurements.

• Resolves partner concerns and drives consistency related to evaluation results and findings.

• Uses quality methods and tools to identify, analyze, improve, and implement business solutions. Recommends and facilitates policy and procedural changes.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma OR General Equivalency Diploma required.

• 4 years of related work experience in a quality assurance role within a financial services industry, combined with customer service, operations, or processing experience in relevant industry.

• Strong communication skills with proven ability to deliver presentations and communicate information in a way that is easily understood by varying audiences.

• Knowledge of relevant processes, procedures and internal policies with experience in delivering training and serving as an effective resource to team members.

• Knowledge of federal laws, rules, and regulations.

What sets you apart:

• Understanding of USAA process model.

• Knowledge of data visualization software (e.g. SQL, Python, Tableau, or similar).

• Advanced Excel experience (e.g., advanced formulas and visualization).

• A passion for using data to drive business decisions and a knack for turning insights into action.

• Possess exemplary communication skills and strong business acumen; ability to present analytical results to executives in verbal and written form and influence senior leaders, peers.

• US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $67,220 - $121,000 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Compliance Risk Manager Lead-Omnichannel Compliance to join our team. In this role, you will provide second-line independent oversight and mentorship on business products, services, and processes to ensure compliance with regulatory requirements. Collaborating with key partners, you will drive a culture of compliance, demonstrating integrity and professional judgment in safeguarding the interests of USAA and its members.

This position can work remotely in the continental U.S. with occasional business travel.

Relocation assistance is not available for this position

What you'll do:

• Oversees the Privacy compliance oversight function for the bank. This includes working with first-line business partners to provide mentorship on privacy regulation applicability and credible challenge.

• Works closely with first line to provide Privacy risk oversight and feedback on regulatory compliance matters, first line RCSAs, and business processes.

• Serves as a technical expert and provides mentorship to the first line specifically for Privacy matters.

• Conducts transactional testing/monitoring on processes and controls related to Privacy within the bank.

• Anticipates and identifies future needs, opportunities, and potential compliance solutions, and leads cross-functional teams through the problem resolution process.

• Assesses results of data analyses, provides credible challenge, and recommends innovative compliance solutions.

• Develops, designs, and delivers compliance strategies to influence business leadership on effective solutions and may represent leadership on complex issues.

• Maintains and expands experienced knowledge of the driven/regulatory landscape and the company's key challenges.

• May coordinate and respond to regulatory requirements and requests and ensures the execution of examinations.

• Performs compliance risk management activities in accordance with enterprise compliance standards.

What you have:

• Bachelor's Degree, OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (12 years total experience).

• 8 or more years proven experience in Privacy compliance, risk, legal or audit within the financial services or insurance industry.

• Demonstrated experience working in a highly regulated environment.

• SME level knowledge of Regulation P, GLBA, CAN-SPAM, State and TCPA, industry regulations and regulatory compliance in a specific area.

• Advanced knowledge of other compliance laws, regulations, and regulatory expectations, including CRA, ECOA, FCRA, MLA, SCRA, Regulation DD, Regulation E, Regulation O, ADA, Regulation Z, and UDAAP.

• Demonstrated ability to apply knowledge of regulatory compliance to consult and provide insight and mentorship.

• Proven track record to communicate effectively at all levels of management.

• Sophisticated knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.

• General understanding of federal supervisory guidance, including but not limited to letters, bulletins, manuals, handbooks, proposals, and statements from the Federal Reserve, OCC, and CFPB.

What sets you apart:

• Experience working with FLOD regarding risk management, with strong collaboration skills to challenge processes, persuade and educate effectively.

• 3 years of leadership, mentoring and coaching to include verbal/written communication skills developing positive relationships with business leaders.

• Certified Information Privacy Professional (CIPP/US).

• Certified Regulatory Compliance Manager (CRCM).

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550- $230,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; Plano, TX or Tampa, FL .

Relocation assistance is available for this position.

The Decision Science Analyst Lead of Product and Revenue Forecasting will conduct deep-dive analytical research into production trends to support the understanding, management, and strategy of P&C growth, and provide decision support for business areas across the enterprise. Responsible for applying mathematical and statistical techniques and/or innovative/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating, and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies. The Decision Science Analyst Lead will work directly with stakeholders to understand business objectives, measure key performance indicators, and evaluate performance; identifies emerging themes, internal and external trends to improve performance and minimize risk.

What you'll do:

• Leverages expert business, analytical and technical knowledge to lead discussions with cross functional teams to understand and collaborate highly sophisticated business objectives and influence solution strategies.

• Applies advanced analytical techniques to solve business problems that are typically large scale with significant impact to current and/or future business strategy.

• Prioritizes and oversees the development of requirements/resources vital to meet established objectives.

• Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make recommendations to answer the business objective and drive the appropriate change.

• Translates recommendation into communication materials to effectively present to all levels of management.

• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.

• Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).

• Integrates/transforms disparate data sources and settles appropriate data hygiene techniques to apply.

• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.

• Monitors, understands, and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.

• Succinctly delivers complex analysis/findings in a manner that conveys understanding, influences senior executives, garners support for recommendations, drives business decisions, and influences business strategy.

• Provides subject matter expertise in operationalizing recommendations.

• Researches and pursues the latest and/or industry leading practices in data and analytics, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data) to advance the overall DSA community knowledge.

• Sees opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc) or formal (E.g. Certifications or advanced coursework).

• Innovates to create new and emerging data sets, and incorporation (data wrangling, data munging) into new insights.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline is required; OR 4 years of related statistics, mathematics or quantitative analytics or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of data & analytics experience; OR 6 years of data & analytics experience and up to 2 years of progressive functional business relevant experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 8 years combined experience; OR advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline and 6 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.).

• 3 years of direct and/or indirect management experience.

• Demonstrates expert skills in mathematical and statistical techniques and approaches used to drive fact-based decision-making.

• Expert knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.

What sets you apart:

• 4 years of P&C experience and a deep understanding of P&C insurance products.

• Proven experience in independently conducting product analysis & gaining an in depth understanding of market dynamics.

• Strong interpersonal and relationship leadership skills with an emphasis on customer focus, collaboration and partnering to obtain results.

• Experience with the following tools: SQL, Python, Snowflake.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $216,990.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

A Bank Exam Management Analyst is responsible for preparing and coordinating the activities related to Internal Audits and Second Line of Defense (SLoD) Assessments and Tests. This role involves collaborating closely with internal departments and Engagement Owner (i.e. Audit, ECORT, IRM) to ensure compliance with financial regulations and to facilitate smooth examination processes. The BRCA Senior will coordinate meetings, request documentation and response, provide effective challenge, and ensure that all aspects of the engagement are met in a timely manner.

Positioned in the first line of defense to ensure the overall effectiveness of risk and compliance management programs, risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support risk and compliance-based initiatives. Responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls including risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, facilitating risk and compliance remediation, internal and external audits and regulatory exams, and monitoring of the first line of defense to minimize risk exposures and strengthen the overall control environment. Handles risk assessment data and uses critical thinking to identify key data-driven insights tied to first line of defense.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Handles and drives solutions for stronger controls, and in support of Risk and/or regulatory compliance related initiatives which may include: oversight of procedures/process, accurate regulatory reporting and filing, document governance, Risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.

• Performs ongoing supervision and oversight of business controls and shares knowledge with team members to evaluate the effectiveness of established business controls.

• Responsible for Risk data analysis, report preparation and trend analysis, using business intelligence tools.

• Anticipates business needs and proactively identifies opportunities to improve and strengthen the control environment through actionable insights.

• Assists with translating control deficiencies into action plans and provides recommendations to enhance governance practices in alignment with Risk and compliance frameworks.

• Partners with stakeholders to drive improvement efforts to correct or prevent unfavorable trends and assess the impacts.

• Leads project team through concept, planning, execution, and implementation phases for effective and timely Risk remediation.

• Advises senior management on the status of their control environment related to Risk identification and control weaknesses. Identifies critical areas to monitor and escalates issues and findings to appropriate stakeholders.

• Develops and maintains processes, procedures and tools for handling exception alerts as they occur, including monitoring of resulting exception cases.

• Provides control oversight to ensure compliance with laws and regulations.

• Serves as a primary resource to team members.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6+ years of experience supporting risk-related, compliance related, or business control design activities; OR 6+ years of experience in a relevant quantitative discipline; OR Advanced degree or designation in a risk management or quantitative discipline, and 4+ years of experience supporting risk-related, and/or compliance-related, or business control design activities; OR PhD in a risk management or quantitative discipline, and 2+ years of experience supporting risk-related, and/or compliance-related, or business control design activities.

• Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA.

What sets you apart:

• Previous experience in regulatory examinations or internal audits.

• Strong understanding of banking regulations and compliance requirements.

• Flexibility to work under tight deadlines and handle multiple tasks simultaneously.

• Excellent organizational and project management skills.

• Strong analytical and problem-solving abilities.

• Effective communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Detail-oriented with a high level of accuracy.

• Ability to handle sensitive information with confidentiality.

• Flexibility to work under tight deadlines and handle multiple tasks simultaneously.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990 - $172,000 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Business Processes & Controls Advisor Lead, you will establish, implement, and govern fraud management activities for the Bank Fraud Organization to include risk assessments, policies, frameworks, standards, processes and procedures, and tools as a first line of defense function. You will serve as the fraud risk management subject matter expert to ensure documents, programs, processes, procedures, and product initiatives align with regulatory, legal requirements, and fraud policies and standards. You will partner and collaborate with the accountable executives for the Program, the lines of business, Compliance and Risk Management, Audit Services, Legal, and Regulators to support enterprise fraud management-based initiatives.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL OR This position can work remotely in the continental U.S. with occasional business travel.

Relocation assistance is not available for this position.

What you'll do:

• Lead cross-functional team members in strategic development, implementation, and execution of highly complex or unique fraud risk management workstreams, projects and solutions.

• Provide thought leadership and subject matter expertise to guide the strategic direction of fraud risk requirements on business action plans, projects or operational requests based on regulatory guidance.

• Apply a comprehensive understanding of fraud risk management requirements, policies, laws, and regulations to business strategies, programs, and solutions. Anticipates how the organization must adapt to changes in the industry to sustain competitive advantage.

• Lead all aspects of the execution of risk assessments with business partners and the lines of business to include root cause analysis to resolve impact and solutions.

• Anticipate and identify operational inefficiencies and emerging fraud management risks, compliance, and control issues in the operating environment, concurrent with implementing action plans to mitigate business impact.

• Provide technical guidance of a complex or unique nature to functional areas within Enterprise Fraud Management on regulatory requirements and requests to ensure proper execution of conduct examinations. May oversee regulatory requirements and requests and/or conduct examinations.

• Serve as a primary resource to team members and to cross-functional teams in support of fraud-based initiatives.

• Regularly brief executive management on enterprise projects and initiatives that may impact fraud risk.

• Anticipate future training needs tied to fraud risk management through understanding regulatory and industry trends.

• Ensure risks associated with business activities are identified, measured, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree: OR 4 years of related fraud, compliance, risk, audit or regulatory experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 8 years' operations experience in a relevant functional area to include financial services, Fraud, AML, compliance, risk, audit, third party risk management or other related operational areas that support fraud risk management initiatives within the business.

• Minimum 6 years' fraud, compliance, risk, audit, or regulatory related experience with accountability for projects, programs, processes, or policies.

• Expert knowledge of relevant laws, regulatory, compliance, industry regulations and regulatory data sources.

• Demonstrated analytical, organizational, and problem-solving abilities requiring a high attention to detail to identify fraud risks and trends.

• Strong communication skills with the ability to collaborate and execute among cross-functional teams, including all levels of the organization and with external regulatory agencies.

• Proven ability to lead and influence others in a cross-functional environment.

• Knowledge of federal laws, rules, and regulations to include PCI, REG CC, REG E, UCC, FCRA, BSA/AML, Elder Financial Exploitation guidance, OCC Fraud Risk Management 2019-37.

What sets you apart:

• Knowledge of federal laws, state laws, rules, regulations, and applicable guidance, to include: UDAAP, FCRA/Reg V, TILA/Reg Z, BSA/AML, EFTA/Reg E, Reg CC, OCC Heightened Standards, Red Flags applicable to Identity Theft and/or Elder/Vulnerable Adult Exploitation

• Passion to protect the association and members from bad actors and to protect all members from fraud and scams.

• Ability to continuously learn, adapt, adjust, and evolve as internal and external factors influence how we operate our fraud risk management programs.

• Certified Fraud Examiners (CFE), Certified AML and Fraud Professional (CAFP), Certified Regulatory Compliance Manager (CRCM) or obtain a chosen industry certification within the first year of employment

• Ability to think creatively and help champion a culture of passionate member service, process excellence, and risk management to help protect our members.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550.00 - $230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Associate Actuary you will be part of the Property Pricing team. You will coordinate, prepare and perform advanced actuarial analyses required to develop new products, project future results, reprice existing products, and/or determine financial strength.

This position can work remotely in the continental U.S. with occasional business travel. However, any individual that resides within a 60 mile radius of the following USAA office locations and able and willing to work 4 days from the office is preferred: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, Charlotte, NC. Relocation assistance is not available for this position.

The Opportunity

What you'll do:

• Establish appropriate statistical plans, analytical tools, and requirements for analyzing the experience of various products classification systems, rating plans, reserves, and catastrophes.

• Assist in setting pricing objectives by making forecasts and projections and developing strategies to support the company mission and goals in the areas of product development, pricing, catastrophe management, reinsurance, or reserving.

• Utilize actuarial modeling software driven models for pricing, valuation, and/or risk management to develop new products, project future results, reprice existing products, and/or determine financial strength. May make adjustments and improvements to models, when appropriate.

• Monitor competitive market, industry trends, and professional research to maintain knowledge of current activities related to products, regulation, market conditions, and innovative alternatives to achieve financial and market goals.

• Creatively approach problems and issues from a wide range of perspectives to determine innovative techniques.

• Champion and implements innovative solutions to business initiatives. Responsible for training team members on change/improvement.

• Exhibit advanced knowledge of actuarial and business concepts provide innovative solutions and creatively solve business problems.

• Represent USAA's interest at industry level committee meetings. Provides data to other departments, useful for their management purposes, from actuarial data systems.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required for a total of 8 years of experience) may be substituted in lieu of degree.

• 4 years Actuarial/business/analytical experience + Associate of the Casualty Actuarial Society (ACAS).

• Experience in developing Innovative Actuarial Analyses/Processes.

• Experience in metric development/monitoring.

• Strong communication/presentation skills.

What sets you apart:

• Experience building and interpreting Generalized Linear Models (GLMs)

• Strong Actuarial pricing expertise with experience in using a variety of pricing methodologies and models.

• Experience translating detailed analytics into manageable visualizations and communicating/presenting the results concisely to executive leadership.

• Experience working on multiple projects, managing competing priorities, and prioritizing workflow through strong partnerships with multiple business partners.

• Working knowledge of data analytic tools and Python/R/SQL or other language.

• Demonstrable problem-solving, critical thinking, and analytical skills.

• Ability to work in one of the following office locations if you currently reside within 60 miles of the location: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, Chesapeake, VA, Charlotte, NC.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

A Bank Exam Management Analyst is responsible for preparing and coordinating the activities related to Internal Audits and Second Line of Defense (SLoD) Assessments and Tests. This role involves collaborating closely with internal departments and Engagement Owner (i.e. Audit, ECORT, IRM) to ensure compliance with financial regulations and to facilitate smooth examination processes. The BRCA Senior will coordinate meetings, request documentation and response, provide effective challenge, and ensure that all aspects of the engagement are met in a timely manner.

Positioned in the first line of defense to ensure the overall effectiveness of risk and compliance management programs, risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support risk and compliance-based initiatives. Responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls including risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, facilitating risk and compliance remediation, internal and external audits and regulatory exams, and monitoring of the first line of defense to minimize risk exposures and strengthen the overall control environment. Handles risk assessment data and uses critical thinking to identify key data-driven insights tied to first line of defense.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Handles and drives solutions for stronger controls, and in support of Risk and/or regulatory compliance related initiatives which may include: oversight of procedures/process, accurate regulatory reporting and filing, document governance, Risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.

• Performs ongoing supervision and oversight of business controls and shares knowledge with team members to evaluate the effectiveness of established business controls.

• Responsible for Risk data analysis, report preparation and trend analysis, using business intelligence tools.

• Anticipates business needs and proactively identifies opportunities to improve and strengthen the control environment through actionable insights.

• Assists with translating control deficiencies into action plans and provides recommendations to enhance governance practices in alignment with Risk and compliance frameworks.

• Partners with stakeholders to drive improvement efforts to correct or prevent unfavorable trends and assess the impacts.

• Leads project team through concept, planning, execution, and implementation phases for effective and timely Risk remediation.

• Advises senior management on the status of their control environment related to Risk identification and control weaknesses. Identifies critical areas to monitor and escalates issues and findings to appropriate stakeholders.

• Develops and maintains processes, procedures and tools for handling exception alerts as they occur, including monitoring of resulting exception cases.

• Provides control oversight to ensure compliance with laws and regulations.

• Serves as a primary resource to team members.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6+ years of experience supporting risk-related, compliance related, or business control design activities; OR 6+ years of experience in a relevant quantitative discipline; OR Advanced degree or designation in a risk management or quantitative discipline, and 4+ years of experience supporting risk-related, and/or compliance-related, or business control design activities; OR PhD in a risk management or quantitative discipline, and 2+ years of experience supporting risk-related, and/or compliance-related, or business control design activities.

• Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA.

What sets you apart:

• Previous experience in regulatory examinations or internal audits.

• Strong understanding of banking regulations and compliance requirements.

• Flexibility to work under tight deadlines and handle multiple tasks simultaneously.

• Excellent organizational and project management skills.

• Strong analytical and problem-solving abilities.

• Effective communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Detail-oriented with a high level of accuracy.

• Ability to handle sensitive information with confidentiality.

• Flexibility to work under tight deadlines and handle multiple tasks simultaneously.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990 - $172,000 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

A Bank Exam Management Analyst is responsible for preparing and coordinating the activities related to Internal Audits and Second Line of Defense (SLoD) Assessments and Tests. This role involves collaborating closely with internal departments and Engagement Owner (i.e. Audit, ECORT, IRM) to ensure compliance with financial regulations and to facilitate smooth examination processes. The BRCA Senior will coordinate meetings, request documentation and response, provide effective challenge, and ensure that all aspects of the engagement are met in a timely manner.

Positioned in the first line of defense to ensure the overall effectiveness of risk and compliance management programs, risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support risk and compliance-based initiatives. Responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls including risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, facilitating risk and compliance remediation, internal and external audits and regulatory exams, and monitoring of the first line of defense to minimize risk exposures and strengthen the overall control environment. Handles risk assessment data and uses critical thinking to identify key data-driven insights tied to first line of defense.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Handles and drives solutions for stronger controls, and in support of Risk and/or regulatory compliance related initiatives which may include: oversight of procedures/process, accurate regulatory reporting and filing, document governance, Risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.

• Performs ongoing supervision and oversight of business controls and shares knowledge with team members to evaluate the effectiveness of established business controls.

• Responsible for Risk data analysis, report preparation and trend analysis, using business intelligence tools.

• Anticipates business needs and proactively identifies opportunities to improve and strengthen the control environment through actionable insights.

• Assists with translating control deficiencies into action plans and provides recommendations to enhance governance practices in alignment with Risk and compliance frameworks.

• Partners with stakeholders to drive improvement efforts to correct or prevent unfavorable trends and assess the impacts.

• Leads project team through concept, planning, execution, and implementation phases for effective and timely Risk remediation.

• Advises senior management on the status of their control environment related to Risk identification and control weaknesses. Identifies critical areas to monitor and escalates issues and findings to appropriate stakeholders.

• Develops and maintains processes, procedures and tools for handling exception alerts as they occur, including monitoring of resulting exception cases.

• Provides control oversight to ensure compliance with laws and regulations.

• Serves as a primary resource to team members.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6+ years of experience supporting risk-related, compliance related, or business control design activities; OR 6+ years of experience in a relevant quantitative discipline; OR Advanced degree or designation in a risk management or quantitative discipline, and 4+ years of experience supporting risk-related, and/or compliance-related, or business control design activities; OR PhD in a risk management or quantitative discipline, and 2+ years of experience supporting risk-related, and/or compliance-related, or business control design activities.

• Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA.

What sets you apart:

• Previous experience in regulatory examinations or internal audits.

• Strong understanding of banking regulations and compliance requirements.

• Flexibility to work under tight deadlines and handle multiple tasks simultaneously.

• Excellent organizational and project management skills.

• Strong analytical and problem-solving abilities.

• Effective communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Detail-oriented with a high level of accuracy.

• Ability to handle sensitive information with confidentiality.

• Flexibility to work under tight deadlines and handle multiple tasks simultaneously.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990 - $172,000 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Associate Actuary you will be part of the Property Pricing team. You will coordinate, prepare and perform advanced actuarial analyses required to develop new products, project future results, reprice existing products, and/or determine financial strength.

This position can work remotely in the continental U.S. with occasional business travel. However, any individual that resides within a 60 mile radius of the following USAA office locations and able and willing to work 4 days from the office is preferred: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, Charlotte, NC. Relocation assistance is not available for this position.

The Opportunity

What you'll do:

• Establish appropriate statistical plans, analytical tools, and requirements for analyzing the experience of various products classification systems, rating plans, reserves, and catastrophes.

• Assist in setting pricing objectives by making forecasts and projections and developing strategies to support the company mission and goals in the areas of product development, pricing, catastrophe management, reinsurance, or reserving.

• Utilize actuarial modeling software driven models for pricing, valuation, and/or risk management to develop new products, project future results, reprice existing products, and/or determine financial strength. May make adjustments and improvements to models, when appropriate.

• Monitor competitive market, industry trends, and professional research to maintain knowledge of current activities related to products, regulation, market conditions, and innovative alternatives to achieve financial and market goals.

• Creatively approach problems and issues from a wide range of perspectives to determine innovative techniques.

• Champion and implements innovative solutions to business initiatives. Responsible for training team members on change/improvement.

• Exhibit advanced knowledge of actuarial and business concepts provide innovative solutions and creatively solve business problems.

• Represent USAA's interest at industry level committee meetings. Provides data to other departments, useful for their management purposes, from actuarial data systems.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required for a total of 8 years of experience) may be substituted in lieu of degree.

• 4 years Actuarial/business/analytical experience + Associate of the Casualty Actuarial Society (ACAS).

• Experience in developing Innovative Actuarial Analyses/Processes.

• Experience in metric development/monitoring.

• Strong communication/presentation skills.

What sets you apart:

• Experience building and interpreting Generalized Linear Models (GLMs)

• Strong Actuarial pricing expertise with experience in using a variety of pricing methodologies and models.

• Experience translating detailed analytics into manageable visualizations and communicating/presenting the results concisely to executive leadership.

• Experience working on multiple projects, managing competing priorities, and prioritizing workflow through strong partnerships with multiple business partners.

• Working knowledge of data analytic tools and Python/R/SQL or other language.

• Demonstrable problem-solving, critical thinking, and analytical skills.

• Ability to work in one of the following office locations if you currently reside within 60 miles of the location: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, Chesapeake, VA, Charlotte, NC.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Compliance Risk Manager Lead-Omnichannel Compliance to join our team. In this role, you will provide second-line independent oversight and mentorship on business products, services, and processes to ensure compliance with regulatory requirements. Collaborating with key partners, you will drive a culture of compliance, demonstrating integrity and professional judgment in safeguarding the interests of USAA and its members.

This position can work remotely in the continental U.S. with occasional business travel.

Relocation assistance is not available for this position

What you'll do:

• Oversees the Privacy compliance oversight function for the bank. This includes working with first-line business partners to provide mentorship on privacy regulation applicability and credible challenge.

• Works closely with first line to provide Privacy risk oversight and feedback on regulatory compliance matters, first line RCSAs, and business processes.

• Serves as a technical expert and provides mentorship to the first line specifically for Privacy matters.

• Conducts transactional testing/monitoring on processes and controls related to Privacy within the bank.

• Anticipates and identifies future needs, opportunities, and potential compliance solutions, and leads cross-functional teams through the problem resolution process.

• Assesses results of data analyses, provides credible challenge, and recommends innovative compliance solutions.

• Develops, designs, and delivers compliance strategies to influence business leadership on effective solutions and may represent leadership on complex issues.

• Maintains and expands experienced knowledge of the driven/regulatory landscape and the company's key challenges.

• May coordinate and respond to regulatory requirements and requests and ensures the execution of examinations.

• Performs compliance risk management activities in accordance with enterprise compliance standards.

What you have:

• Bachelor's Degree, OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (12 years total experience).

• 8 or more years proven experience in Privacy compliance, risk, legal or audit within the financial services or insurance industry.

• Demonstrated experience working in a highly regulated environment.

• SME level knowledge of Regulation P, GLBA, CAN-SPAM, State and TCPA, industry regulations and regulatory compliance in a specific area.

• Advanced knowledge of other compliance laws, regulations, and regulatory expectations, including CRA, ECOA, FCRA, MLA, SCRA, Regulation DD, Regulation E, Regulation O, ADA, Regulation Z, and UDAAP.

• Demonstrated ability to apply knowledge of regulatory compliance to consult and provide insight and mentorship.

• Proven track record to communicate effectively at all levels of management.

• Sophisticated knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.

• General understanding of federal supervisory guidance, including but not limited to letters, bulletins, manuals, handbooks, proposals, and statements from the Federal Reserve, OCC, and CFPB.

What sets you apart:

• Experience working with FLOD regarding risk management, with strong collaboration skills to challenge processes, persuade and educate effectively.

• 3 years of leadership, mentoring and coaching to include verbal/written communication skills developing positive relationships with business leaders.

• Certified Information Privacy Professional (CIPP/US).

• Certified Regulatory Compliance Manager (CRCM).

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550- $230,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Compliance Risk Manager Lead-Omnichannel Compliance to join our team. In this role, you will provide second-line independent oversight and mentorship on business products, services, and processes to ensure compliance with regulatory requirements. Collaborating with key partners, you will drive a culture of compliance, demonstrating integrity and professional judgment in safeguarding the interests of USAA and its members.

This position can work remotely in the continental U.S. with occasional business travel.

Relocation assistance is not available for this position

What you'll do:

• Oversees the Privacy compliance oversight function for the bank. This includes working with first-line business partners to provide mentorship on privacy regulation applicability and credible challenge.

• Works closely with first line to provide Privacy risk oversight and feedback on regulatory compliance matters, first line RCSAs, and business processes.

• Serves as a technical expert and provides mentorship to the first line specifically for Privacy matters.

• Conducts transactional testing/monitoring on processes and controls related to Privacy within the bank.

• Anticipates and identifies future needs, opportunities, and potential compliance solutions, and leads cross-functional teams through the problem resolution process.

• Assesses results of data analyses, provides credible challenge, and recommends innovative compliance solutions.

• Develops, designs, and delivers compliance strategies to influence business leadership on effective solutions and may represent leadership on complex issues.

• Maintains and expands experienced knowledge of the driven/regulatory landscape and the company's key challenges.

• May coordinate and respond to regulatory requirements and requests and ensures the execution of examinations.

• Performs compliance risk management activities in accordance with enterprise compliance standards.

What you have:

• Bachelor's Degree, OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (12 years total experience).

• 8 or more years proven experience in Privacy compliance, risk, legal or audit within the financial services or insurance industry.

• Demonstrated experience working in a highly regulated environment.

• SME level knowledge of Regulation P, GLBA, CAN-SPAM, State and TCPA, industry regulations and regulatory compliance in a specific area.

• Advanced knowledge of other compliance laws, regulations, and regulatory expectations, including CRA, ECOA, FCRA, MLA, SCRA, Regulation DD, Regulation E, Regulation O, ADA, Regulation Z, and UDAAP.

• Demonstrated ability to apply knowledge of regulatory compliance to consult and provide insight and mentorship.

• Proven track record to communicate effectively at all levels of management.

• Sophisticated knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.

• General understanding of federal supervisory guidance, including but not limited to letters, bulletins, manuals, handbooks, proposals, and statements from the Federal Reserve, OCC, and CFPB.

What sets you apart:

• Experience working with FLOD regarding risk management, with strong collaboration skills to challenge processes, persuade and educate effectively.

• 3 years of leadership, mentoring and coaching to include verbal/written communication skills developing positive relationships with business leaders.

• Certified Information Privacy Professional (CIPP/US).

• Certified Regulatory Compliance Manager (CRCM).

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550- $230,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Business Processes & Controls Advisor Lead, you will establish, implement, and govern fraud management activities for the Bank Fraud Organization to include risk assessments, policies, frameworks, standards, processes and procedures, and tools as a first line of defense function. You will serve as the fraud risk management subject matter expert to ensure documents, programs, processes, procedures, and product initiatives align with regulatory, legal requirements, and fraud policies and standards. You will partner and collaborate with the accountable executives for the Program, the lines of business, Compliance and Risk Management, Audit Services, Legal, and Regulators to support enterprise fraud management-based initiatives.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL OR This position can work remotely in the continental U.S. with occasional business travel.

Relocation assistance is not available for this position.

What you'll do:

• Lead cross-functional team members in strategic development, implementation, and execution of highly complex or unique fraud risk management workstreams, projects and solutions.

• Provide thought leadership and subject matter expertise to guide the strategic direction of fraud risk requirements on business action plans, projects or operational requests based on regulatory guidance.

• Apply a comprehensive understanding of fraud risk management requirements, policies, laws, and regulations to business strategies, programs, and solutions. Anticipates how the organization must adapt to changes in the industry to sustain competitive advantage.

• Lead all aspects of the execution of risk assessments with business partners and the lines of business to include root cause analysis to resolve impact and solutions.

• Anticipate and identify operational inefficiencies and emerging fraud management risks, compliance, and control issues in the operating environment, concurrent with implementing action plans to mitigate business impact.

• Provide technical guidance of a complex or unique nature to functional areas within Enterprise Fraud Management on regulatory requirements and requests to ensure proper execution of conduct examinations. May oversee regulatory requirements and requests and/or conduct examinations.

• Serve as a primary resource to team members and to cross-functional teams in support of fraud-based initiatives.

• Regularly brief executive management on enterprise projects and initiatives that may impact fraud risk.

• Anticipate future training needs tied to fraud risk management through understanding regulatory and industry trends.

• Ensure risks associated with business activities are identified, measured, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree: OR 4 years of related fraud, compliance, risk, audit or regulatory experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 8 years' operations experience in a relevant functional area to include financial services, Fraud, AML, compliance, risk, audit, third party risk management or other related operational areas that support fraud risk management initiatives within the business.

• Minimum 6 years' fraud, compliance, risk, audit, or regulatory related experience with accountability for projects, programs, processes, or policies.

• Expert knowledge of relevant laws, regulatory, compliance, industry regulations and regulatory data sources.

• Demonstrated analytical, organizational, and problem-solving abilities requiring a high attention to detail to identify fraud risks and trends.

• Strong communication skills with the ability to collaborate and execute among cross-functional teams, including all levels of the organization and with external regulatory agencies.

• Proven ability to lead and influence others in a cross-functional environment.

• Knowledge of federal laws, rules, and regulations to include PCI, REG CC, REG E, UCC, FCRA, BSA/AML, Elder Financial Exploitation guidance, OCC Fraud Risk Management 2019-37.

What sets you apart:

• Knowledge of federal laws, state laws, rules, regulations, and applicable guidance, to include: UDAAP, FCRA/Reg V, TILA/Reg Z, BSA/AML, EFTA/Reg E, Reg CC, OCC Heightened Standards, Red Flags applicable to Identity Theft and/or Elder/Vulnerable Adult Exploitation

• Passion to protect the association and members from bad actors and to protect all members from fraud and scams.

• Ability to continuously learn, adapt, adjust, and evolve as internal and external factors influence how we operate our fraud risk management programs.

• Certified Fraud Examiners (CFE), Certified AML and Fraud Professional (CAFP), Certified Regulatory Compliance Manager (CRCM) or obtain a chosen industry certification within the first year of employment

• Ability to think creatively and help champion a culture of passionate member service, process excellence, and risk management to help protect our members.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550.00 - $230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; Plano, TX or Tampa, FL .

Relocation assistance is available for this position.

The Decision Science Analyst Lead of Product and Revenue Forecasting will conduct deep-dive analytical research into production trends to support the understanding, management, and strategy of P&C growth, and provide decision support for business areas across the enterprise. Responsible for applying mathematical and statistical techniques and/or innovative/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating, and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies. The Decision Science Analyst Lead will work directly with stakeholders to understand business objectives, measure key performance indicators, and evaluate performance; identifies emerging themes, internal and external trends to improve performance and minimize risk.

What you'll do:

• Leverages expert business, analytical and technical knowledge to lead discussions with cross functional teams to understand and collaborate highly sophisticated business objectives and influence solution strategies.

• Applies advanced analytical techniques to solve business problems that are typically large scale with significant impact to current and/or future business strategy.

• Prioritizes and oversees the development of requirements/resources vital to meet established objectives.

• Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make recommendations to answer the business objective and drive the appropriate change.

• Translates recommendation into communication materials to effectively present to all levels of management.

• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.

• Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).

• Integrates/transforms disparate data sources and settles appropriate data hygiene techniques to apply.

• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.

• Monitors, understands, and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.

• Succinctly delivers complex analysis/findings in a manner that conveys understanding, influences senior executives, garners support for recommendations, drives business decisions, and influences business strategy.

• Provides subject matter expertise in operationalizing recommendations.

• Researches and pursues the latest and/or industry leading practices in data and analytics, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data) to advance the overall DSA community knowledge.

• Sees opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc) or formal (E.g. Certifications or advanced coursework).

• Innovates to create new and emerging data sets, and incorporation (data wrangling, data munging) into new insights.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline is required; OR 4 years of related statistics, mathematics or quantitative analytics or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of data & analytics experience; OR 6 years of data & analytics experience and up to 2 years of progressive functional business relevant experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 8 years combined experience; OR advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline and 6 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.).

• 3 years of direct and/or indirect management experience.

• Demonstrates expert skills in mathematical and statistical techniques and approaches used to drive fact-based decision-making.

• Expert knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.

What sets you apart:

• 4 years of P&C experience and a deep understanding of P&C insurance products.

• Proven experience in independently conducting product analysis & gaining an in depth understanding of market dynamics.

• Strong interpersonal and relationship leadership skills with an emphasis on customer focus, collaboration and partnering to obtain results.

• Experience with the following tools: SQL, Python, Snowflake.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $216,990.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; Plano, TX or Tampa, FL .

Relocation assistance is available for this position.

The Decision Science Analyst Lead of Product and Revenue Forecasting will conduct deep-dive analytical research into production trends to support the understanding, management, and strategy of P&C growth, and provide decision support for business areas across the enterprise. Responsible for applying mathematical and statistical techniques and/or innovative/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating, and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies. The Decision Science Analyst Lead will work directly with stakeholders to understand business objectives, measure key performance indicators, and evaluate performance; identifies emerging themes, internal and external trends to improve performance and minimize risk.

What you'll do:

• Leverages expert business, analytical and technical knowledge to lead discussions with cross functional teams to understand and collaborate highly sophisticated business objectives and influence solution strategies.

• Applies advanced analytical techniques to solve business problems that are typically large scale with significant impact to current and/or future business strategy.

• Prioritizes and oversees the development of requirements/resources vital to meet established objectives.

• Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make recommendations to answer the business objective and drive the appropriate change.

• Translates recommendation into communication materials to effectively present to all levels of management.

• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.

• Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).

• Integrates/transforms disparate data sources and settles appropriate data hygiene techniques to apply.

• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.

• Monitors, understands, and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.

• Succinctly delivers complex analysis/findings in a manner that conveys understanding, influences senior executives, garners support for recommendations, drives business decisions, and influences business strategy.

• Provides subject matter expertise in operationalizing recommendations.

• Researches and pursues the latest and/or industry leading practices in data and analytics, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data) to advance the overall DSA community knowledge.

• Sees opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc) or formal (E.g. Certifications or advanced coursework).

• Innovates to create new and emerging data sets, and incorporation (data wrangling, data munging) into new insights.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline is required; OR 4 years of related statistics, mathematics or quantitative analytics or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of data & analytics experience; OR 6 years of data & analytics experience and up to 2 years of progressive functional business relevant experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 8 years combined experience; OR advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline and 6 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.).

• 3 years of direct and/or indirect management experience.

• Demonstrates expert skills in mathematical and statistical techniques and approaches used to drive fact-based decision-making.

• Expert knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.

What sets you apart:

• 4 years of P&C experience and a deep understanding of P&C insurance products.

• Proven experience in independently conducting product analysis & gaining an in depth understanding of market dynamics.

• Strong interpersonal and relationship leadership skills with an emphasis on customer focus, collaboration and partnering to obtain results.

• Experience with the following tools: SQL, Python, Snowflake.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $216,990.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Project Manager Senior, you will facilitate and drive the planning, execution, and delivery of moderately complex non-IT work efforts intended to accomplish business goals and objectives within prescribed timeframes and budgets. You will demonstrate an advanced understanding of how activities contribute to the achievement of strategic business goals and operational objectives. Additionally, you will collaborate with key partners, vendors and project/program teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to ensure objectives are met.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL OR This position can work remotely in the continental U.S. with occasional business travel.

Relocation assistance is not available for this position.

What you'll do:

• Drive implementation of work efforts, working closely with cross-functional teams and resources to achieve multiple program and project landmarks within established timeframes.

• Plan, direct, organize resources, and coordinate all project activities for moderately complex work efforts through the development work efforts plans intended to accomplish goals and objectives within prescribed program guidelines, timeframes, scope, and budgets.

• Monitor and report on business objectives, work efforts achievements, and key indicators.

• Communicate with customers and provide insight on issues through root cause analyses.

• Facilitate collaboration on creative alternatives to work efforts challenges and resolves issues with experts.

• Remove obstacles and impediments to ensure business and operational objectives are met.

• Develop and track project budgets that may include capital expenditures, operational expenses, and labor funding requirements.

• Identify and apply standard methodologies and needed operational improvement; drives adoption and challenges standards.

• Monitor project execution to deliver incremental business value for communication to partners and program managers.

• Participate in the creation of the master work efforts plan from the underlying plans (if applicable).

• Assist in defining the control and the overall delivery of the work efforts to meet the goals, objectives, and success criteria.

• Establish overall cadence for communication with impacted partners and provides framework for underlying work efforts(s) communication plans.

• Lead risk by using the best risk management practices to address execution challenges associated with quality, schedule, and cost, in adherence with risk management framework.

• Drive the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.

• Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 6 years' relevant experience in project or program management, including planning, tracking and delivery.

• Comprehensive knowledge and demonstrated application of project management tools and methodologies.

• Collaboration skills in a matrixed environment including providing consultative guidance to help solve enterprise level issues.

• Possess an understanding of scope definition, process and solution mapping; process structures and components; and standard project planning methodologies.

• Experience supporting projects with complex deliverables including information technology and dependencies across organizations.

• In-depth understanding of risk management policies and procedures.

What sets you apart:

• Experience working with highly complex regulatory matters.

• Experience working with governance of Financial Crimes.

• Knowledge of federal laws, state laws, rules, regulations, and applicable guidance, to include: UDAAP, FCRA/Reg V, TILA/Reg Z, BSA/AML, EFTA/Reg E, Reg CC, OCC Heightened Standards, and state laws applicable to the fraud organization

• Advanced understanding of the Issues Management process and demonstrated application of knowledge, skills and abilities towards work products and deliverables associated with Issues.

• Ability to think outside the box and help champion a culture of passionate member service, process excellence, and risk management

• Strong communication skills with demonstrated ability to deliver presentations and communicate information in a way that is easily understood by varying audiences.

• US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,900.00 - $172,000.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Project Manager Senior, you will facilitate and drive the planning, execution, and delivery of moderately complex non-IT work efforts intended to accomplish business goals and objectives within prescribed timeframes and budgets. You will demonstrate an advanced understanding of how activities contribute to the achievement of strategic business goals and operational objectives. Additionally, you will collaborate with key partners, vendors and project/program teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to ensure objectives are met.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL OR This position can work remotely in the continental U.S. with occasional business travel.

Relocation assistance is not available for this position.

What you'll do:

• Drive implementation of work efforts, working closely with cross-functional teams and resources to achieve multiple program and project landmarks within established timeframes.

• Plan, direct, organize resources, and coordinate all project activities for moderately complex work efforts through the development work efforts plans intended to accomplish goals and objectives within prescribed program guidelines, timeframes, scope, and budgets.

• Monitor and report on business objectives, work efforts achievements, and key indicators.

• Communicate with customers and provide insight on issues through root cause analyses.

• Facilitate collaboration on creative alternatives to work efforts challenges and resolves issues with experts.

• Remove obstacles and impediments to ensure business and operational objectives are met.

• Develop and track project budgets that may include capital expenditures, operational expenses, and labor funding requirements.

• Identify and apply standard methodologies and needed operational improvement; drives adoption and challenges standards.

• Monitor project execution to deliver incremental business value for communication to partners and program managers.

• Participate in the creation of the master work efforts plan from the underlying plans (if applicable).

• Assist in defining the control and the overall delivery of the work efforts to meet the goals, objectives, and success criteria.

• Establish overall cadence for communication with impacted partners and provides framework for underlying work efforts(s) communication plans.

• Lead risk by using the best risk management practices to address execution challenges associated with quality, schedule, and cost, in adherence with risk management framework.

• Drive the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.

• Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 6 years' relevant experience in project or program management, including planning, tracking and delivery.

• Comprehensive knowledge and demonstrated application of project management tools and methodologies.

• Collaboration skills in a matrixed environment including providing consultative guidance to help solve enterprise level issues.

• Possess an understanding of scope definition, process and solution mapping; process structures and components; and standard project planning methodologies.

• Experience supporting projects with complex deliverables including information technology and dependencies across organizations.

• In-depth understanding of risk management policies and procedures.

What sets you apart:

• Experience working with highly complex regulatory matters.

• Experience working with governance of Financial Crimes.

• Knowledge of federal laws, state laws, rules, regulations, and applicable guidance, to include: UDAAP, FCRA/Reg V, TILA/Reg Z, BSA/AML, EFTA/Reg E, Reg CC, OCC Heightened Standards, and state laws applicable to the fraud organization

• Advanced understanding of the Issues Management process and demonstrated application of knowledge, skills and abilities towards work products and deliverables associated with Issues.

• Ability to think outside the box and help champion a culture of passionate member service, process excellence, and risk management

• Strong communication skills with demonstrated ability to deliver presentations and communicate information in a way that is easily understood by varying audiences.

• US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,900.00 - $172,000.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Business Processes & Controls Advisor Lead, you will establish, implement, and govern fraud management activities for the Bank Fraud Organization to include risk assessments, policies, frameworks, standards, processes and procedures, and tools as a first line of defense function. You will serve as the fraud risk management subject matter expert to ensure documents, programs, processes, procedures, and product initiatives align with regulatory, legal requirements, and fraud policies and standards. You will partner and collaborate with the accountable executives for the Program, the lines of business, Compliance and Risk Management, Audit Services, Legal, and Regulators to support enterprise fraud management-based initiatives.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL OR This position can work remotely in the continental U.S. with occasional business travel.

Relocation assistance is not available for this position.

What you'll do:

• Lead cross-functional team members in strategic development, implementation, and execution of highly complex or unique fraud risk management workstreams, projects and solutions.

• Provide thought leadership and subject matter expertise to guide the strategic direction of fraud risk requirements on business action plans, projects or operational requests based on regulatory guidance.

• Apply a comprehensive understanding of fraud risk management requirements, policies, laws, and regulations to business strategies, programs, and solutions. Anticipates how the organization must adapt to changes in the industry to sustain competitive advantage.

• Lead all aspects of the execution of risk assessments with business partners and the lines of business to include root cause analysis to resolve impact and solutions.

• Anticipate and identify operational inefficiencies and emerging fraud management risks, compliance, and control issues in the operating environment, concurrent with implementing action plans to mitigate business impact.

• Provide technical guidance of a complex or unique nature to functional areas within Enterprise Fraud Management on regulatory requirements and requests to ensure proper execution of conduct examinations. May oversee regulatory requirements and requests and/or conduct examinations.

• Serve as a primary resource to team members and to cross-functional teams in support of fraud-based initiatives.

• Regularly brief executive management on enterprise projects and initiatives that may impact fraud risk.

• Anticipate future training needs tied to fraud risk management through understanding regulatory and industry trends.

• Ensure risks associated with business activities are identified, measured, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree: OR 4 years of related fraud, compliance, risk, audit or regulatory experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 8 years' operations experience in a relevant functional area to include financial services, Fraud, AML, compliance, risk, audit, third party risk management or other related operational areas that support fraud risk management initiatives within the business.

• Minimum 6 years' fraud, compliance, risk, audit, or regulatory related experience with accountability for projects, programs, processes, or policies.

• Expert knowledge of relevant laws, regulatory, compliance, industry regulations and regulatory data sources.

• Demonstrated analytical, organizational, and problem-solving abilities requiring a high attention to detail to identify fraud risks and trends.

• Strong communication skills with the ability to collaborate and execute among cross-functional teams, including all levels of the organization and with external regulatory agencies.

• Proven ability to lead and influence others in a cross-functional environment.

• Knowledge of federal laws, rules, and regulations to include PCI, REG CC, REG E, UCC, FCRA, BSA/AML, Elder Financial Exploitation guidance, OCC Fraud Risk Management 2019-37.

What sets you apart:

• Knowledge of federal laws, state laws, rules, regulations, and applicable guidance, to include: UDAAP, FCRA/Reg V, TILA/Reg Z, BSA/AML, EFTA/Reg E, Reg CC, OCC Heightened Standards, Red Flags applicable to Identity Theft and/or Elder/Vulnerable Adult Exploitation

• Passion to protect the association and members from bad actors and to protect all members from fraud and scams.

• Ability to continuously learn, adapt, adjust, and evolve as internal and external factors influence how we operate our fraud risk management programs.

• Certified Fraud Examiners (CFE), Certified AML and Fraud Professional (CAFP), Certified Regulatory Compliance Manager (CRCM) or obtain a chosen industry certification within the first year of employment

• Ability to think creatively and help champion a culture of passionate member service, process excellence, and risk management to help protect our members.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550.00 - $230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; Plano, TX or Tampa, FL .

Relocation assistance is available for this position.

The Decision Science Analyst Lead of Product and Revenue Forecasting will conduct deep-dive analytical research into production trends to support the understanding, management, and strategy of P&C growth, and provide decision support for business areas across the enterprise. Responsible for applying mathematical and statistical techniques and/or innovative/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating, and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies. The Decision Science Analyst Lead will work directly with stakeholders to understand business objectives, measure key performance indicators, and evaluate performance; identifies emerging themes, internal and external trends to improve performance and minimize risk.

What you'll do:

• Leverages expert business, analytical and technical knowledge to lead discussions with cross functional teams to understand and collaborate highly sophisticated business objectives and influence solution strategies.

• Applies advanced analytical techniques to solve business problems that are typically large scale with significant impact to current and/or future business strategy.

• Prioritizes and oversees the development of requirements/resources vital to meet established objectives.

• Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make recommendations to answer the business objective and drive the appropriate change.

• Translates recommendation into communication materials to effectively present to all levels of management.

• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.

• Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).

• Integrates/transforms disparate data sources and settles appropriate data hygiene techniques to apply.

• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.

• Monitors, understands, and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.

• Succinctly delivers complex analysis/findings in a manner that conveys understanding, influences senior executives, garners support for recommendations, drives business decisions, and influences business strategy.

• Provides subject matter expertise in operationalizing recommendations.

• Researches and pursues the latest and/or industry leading practices in data and analytics, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data) to advance the overall DSA community knowledge.

• Sees opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc) or formal (E.g. Certifications or advanced coursework).

• Innovates to create new and emerging data sets, and incorporation (data wrangling, data munging) into new insights.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline is required; OR 4 years of related statistics, mathematics or quantitative analytics or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of data & analytics experience; OR 6 years of data & analytics experience and up to 2 years of progressive functional business relevant experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 8 years combined experience; OR advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline and 6 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.).

• 3 years of direct and/or indirect management experience.

• Demonstrates expert skills in mathematical and statistical techniques and approaches used to drive fact-based decision-making.

• Expert knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.

What sets you apart:

• 4 years of P&C experience and a deep understanding of P&C insurance products.

• Proven experience in independently conducting product analysis & gaining an in depth understanding of market dynamics.

• Strong interpersonal and relationship leadership skills with an emphasis on customer focus, collaboration and partnering to obtain results.

• Experience with the following tools: SQL, Python, Snowflake.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $216,990.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA