Company Detail

Customer Service Representative (Payment Services Support) - Remote in CST - UnitedHealth Group
Posted: Sep 25, 2024 06:36
Richardson, TX

Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum Financial is modernizing the insurance industry by digitizing complex claims payment processes, allowing people to access their funds faster than ever before. Here, we will leverage your talents along with our technology and financial expertise to streamline claims processes across health and dental plans, auto and property insurance, worker's compensation claims, and third - party administrators. Our great products need great people like you. We invite you to take your career to the next level with our teams that work every day to improve the lives of others.

As part of our award - winning Support Center team, you will play a significant part in advising external clients, increasing program compliance, and maintaining clients' trust in our services. You will support products such as electronic payment processing, mobile - expedited payments, and same - day claim payments. Individuals in this role should have a passion for providing an outstanding customer service experience.

The purpose of this role is in providing payments to Providers (doctors, dentists, billing companies) from insurance companies who partner with us to send payments on their behalf.

The calls we receive are from the providers who may need assistance processing a payment, changing their payment method, or requesting documentation regarding a payment. We encourage providers to use electronic forms of payment instead of checks. When a provider wants checks, we educate them on the benefits of electronic forms of payment.

We place importance on quality over quantity on the calls. We want to be sure you are taking your time with the goal of providing the best customer service the caller has experienced with any company they have interacted with.

Once you are fully trained, you can expect to take about 45 - 60 calls per day. You'll be assigned to a team with a Team Lead and Manager, with the entire management team being there to help and support you.

Success in the role is defined by metrics including QA, customer satisfaction scores, adherence to schedule, and attendance.

This position is full-time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 AM - 7:00 PM CST. It may be necessary, given the business need, to work occasional overtime.

We offer 4 weeks of paid remote training. The hours during training will be 8:00 AM - 5:00 PM CST from Monday - Friday. Performance metrics are based on attendance, customer satisfaction scores, quality, and your schedule adherence.

If you are located within the Central Time Zone, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

  • Answer 45 - 60 incoming phone calls per day from Providers (doctors, dentists, billing companies) and identify the type of assistance the customer needs Perform research functions including making outbound calls to validate provider contact information.

  • Perform retention efforts and share benefits of our various product lines with callers.

  • Identify and resolve customer issues.

  • Follow up on customer inquiries.

  • Research billing and payment issues

  • Update database records as needed.

  • Participate in special projects, as needed, which includes outbound calling campaigns.

  • Support usage of payee portal questions.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED OR equivalent work experience

  • Must be 18 years of age OR older

  • Experience with using computers and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

  • Experience with Microsoft Office programs such as Microsoft Word, Microsoft Excel, and Microsoft Outlook

  • Experience with working in a fast - paced, high - volume call center environment

  • Ability to work any of our full-time (40 hours / week), 8-hour shift schedules during our normal business hours of 7:00 AM - 7:00 PM CST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

  • 1+ years of call center, contact center, OR support center experience

  • Customer service experience in a healthcare OR insurance setting

  • Understanding of HIPAA regulations

Telecommuting Requirements:

  • Reside within the Central Time Zone

  • Ability to keep all company sensitive documents secure (if applicable)

  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy

  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

  • Demonstrated ability to listen skillfully, collect relevant information, building rapport, and respond to customers in a compassionate manner

  • Proficient conflict management skills to resolve issues in a stressful situation

  • Excellent communication skills including active listening skills

  • Comfortable with working in a structured and fast - paced environment

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

__

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .

#RPO



Job Detail

Medical Assistant USMD Fort Worth Southwest - UnitedHealth Group
Posted: Sep 25, 2024 06:36
Fort Worth, TX

Job Description

$1500 Sign on Bonus Available for External Candidates

Incentive Bonus

18 days of PTO & Closed on Major Holidays

MA Certification Fee Reimbursement - 401K Match

Opportunities at WellMed , part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind *Caring. Connecting. Growing together.*

The Medical Assistant (MA) participates in providing patient care at the appropriate skill level. They have a duty to provide a standard of care that meets or exceeds that of a reasonably competent and knowledgeable Medical Assistant. The MA performs duties within their scope of practice delegated by, and under the supervision of, a provider (TX) or physician (FL)

Positions in this function organizes the clinical environment and provides support in patient care situations. Support includes but is not limited to assisting physicians and nursing personnel, including those skills listed under Job Functions below along with various other procedures under the direct supervision and responsibility of a medical provider. The MA assists in identifying patient needs or problems and communicating data to the provider or other members of the clinical team. The MA delivers quality customer service. Ensures policy and procedures are followed including infection control, privacy and confidentiality. Completes mandatory training.

Primary Responsibilities:

  • Performs all duties within the scope of a Medical Assistant's practice. Operates diagnostic equipment (cannot interpret tests), remove staples from superficial wounds, changes wound dressing and obtains cultures, administers non-intravenous medication, performs simple specimen collection via noninvasive techniques and collects blood specimens via venipuncture or via capillary, performs EKGs. Performs quality control checks on equipment. Prepares and sterilizes medical equipment using the autoclave

  • Rooms patients according to policy and procedures, prepares patient for examination

  • Records patient care documentation in the medical record accurately and in a timely manner

  • Coordinates patient care as directed by physicians, company standards and policies

  • Respects patient confidentiality at all times and treats patients with courtesy and respect

  • Organizes exam and treatment rooms, stocks and cleans rooms and sterilizes instruments

  • Practices standard infection control precautions

  • Telephone and in-person screening limited to intake and gathering of information without requiring the exercise of judgment based on clinical knowledge

  • Supports and follows Standard Delegation of Orders (SDO)

  • Performs all other related duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school graduate or GED equivalent

  • Current, nationally recognized Medical Assistant certification or the ability to obtain the certification within 180 days of employment. Medical Assistants who are hired prior to receiving their certification are expected to perform at the same level as a -certified- Medical Assistant

  • Current BLS certification for healthcare providers (written exam and in-person assessment) at time of hire or within 30 days of hire

  • Knowledge of medical terminology

  • Basic computer literacy with intermediate Excel skills

  • Proven ability to react calmly and effectively in emergency situations

  • Proven good communication and customer service skills

  • This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease

Preferred Qualifications:

  • 1+ years of experience as a Medical Assistant

  • Knowledge of ICD-10 and CPT coding

  • Bilingual

Physical & Mental Requirements:

  • Ability to lift, push or pull >35 lbs. with assistance

  • Ability to stand for extended periods of time

  • Ability to use fine motor skills to operate equipment and/or machinery

  • Ability to receive and comprehend instructions verbally and/or in writing

  • Ability to use logical reasoning for simple and complex problem solving

  • Occasionally requires exposure to communicable diseases or bodily fluids

  • Ability to discriminate shades of color when reading dipstick

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Certified Medical Assistant, CMA, Medical Assistant, MA, Registered Medical Assistant, RMA, Clinic, Primary Care, Adult Medicine, Internal Medicine, Senior



Job Detail

Associate Patient Care Coordinator - Fort Worth, TX - UnitedHealth Group
Posted: Sep 25, 2024 06:36
Fort Worth, TX

Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

  • Checking patients in/out

  • Chart prep

  • Insurance verification

  • End of day reconciliation

  • Respond to patient questions in person or over the phone

  • Greet patients and build rapport to provide a positive patient experience

  • Collect patient payments

  • Make patient follow up calls (e.g., after procedures, admissions, or ER visits) to identify/close gaps in care

  • Ask patients for and/or assist patients with completing required paperwork (e.g., health history, insurance documentation, etc.)

  • Manage/respond constructively to challenging patient interactions (e.g., address lack of understanding, socioeconomic challenges, frustrated patients, language barriers)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED (or higher)

  • 1+ years of customers service experience

  • 1+ years of healthcare experience

  • 1+ years of experience with EMR applications

Preferred Qualifications:

  • Applies knowledge/skills to activities that often vary from day to day

  • Demonstrates a moderate level of knowledge and skills in own function

  • Requires little assistance with standard and non-standard requests

  • Solves routine problems on own

  • Works with supervisor to solve more complex problems

  • Prioritizes and organizes own work to meet agreed upon deadlines

  • Works with others as part of a team

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#rpo #red



Job Detail

Customer Service Representative - National Remote - UnitedHealth Group
Posted: Sep 25, 2024 06:36
Tampa, FL

Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 7:00am - 7:00pm CST and Saturdays (on rotation) between 7:00am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime or weekends.

We offer 3 weeks of paid training. The hours during training will be 9:00am to 5:30pm EST. Training will be conducted virtually from your home.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Handle outbound calls to health care providers (i.e. physician offices, clinics) and insurance companies to identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)

  • Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller

  • Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff

  • Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends

This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED OR equivalent work experience

  • Ability in using computer and Windows PC applications, which includes strong navigation skills and learning new and complex computer system applications

  • Ability to successfully complete Customer Service training classes, complete all class assessments with a passing score, and demonstrate proficiency of the material

  • Ability to make outbound calls as needed

  • Must be 18 years of age OR older

  • Ability to work Monday-Friday, 7:00am - 7:00pm CST and Saturdays (on rotation) between 7:00am - 5:00pm CST

Preferred Qualifications:

  • 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools

  • Previous experience handling incoming and outgoing phone calls

  • Prior pharmacy experience

Telecommuting Requirements:

  • Ability to keep all company sensitive documents secure (if applicable)

  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

  • Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner

  • Skilled in problem solving to quickly assess current state and formulate recommendations

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only: The hourly range for this is $16.00 - $28.27 per hour. Pay is based on several factors including but not limited tolocal labor markets, education, work experience, certifications, etc.UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline:_ _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO



Job Detail

Director Behavioral Network Services, Florida - UnitedHealth Group
Posted: Sep 25, 2024 06:36
Tampa, FL

Job Description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

As the Director, you represent the voice of our complex, large scale, strategic Providers to the rest of organization. You are accountable for the full range of Behavioral Health provider relations and service interactions. These include managing the ongoing contract relationship and service delivery, working on end-to-end provider claim issues, promoting use of physician portal and soliciting future service enhancements, and training & development of external provider education programs. You'll design and implement programs to build and nurture positive relationships between the health plan, providers (physician, hospital, ancillary, etc.) and practice managers.

If you are located in Florida, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

  • Represents the voice of our providers to the rest of the organization and is measured on Provider NPS

  • Acts as outward-facing, dedicated resource for assigned large scale national health systems and / or strategic providers across network management, provider relations, contracting, network adequacy, value based initiatives and performance analytics

  • Acts as SME on complex contract requirements which may vary by facility within large scale, national systems

  • Builds relationships with key providers and serves as primary point of contact for overall and day-to-day Behavioral Health provider relations and service interactions

  • In cases where key providers are shared across UHC Medical and Behavioral Health networks, collaborates with UHN provider relations team to deliver an integrated provider experience

  • Serves as a centralized intake point for provider inquiries and claim issues Oversees inquiry and complex issue resolution based on a comprehensive understanding of contractual agreement spanning all entities / service locations for the respective national system and / or strategic providers

  • Develops a strategic partnership that enables best practice sharing as well as collaboration on innovation

  • Manages high level provider health systems and direct clients regarding escalations

  • Knowledge of policies and procedures

  • Experience with RFPs, presentations, deliverables and reporting

  • Anticipates provider needs and proactively develops solutions to meet them

  • Navigates and influences multiple cross-functional teams in a complex, matrix work environment

  • Provides explanations and information to others on the most complex issues

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 7+ years of network management, contracting and or provider relations experience

  • Direct supervisory experience of 10+ staff

  • Demonstrated ability to achieve goals in a matrix environment

  • Proficiency with MS Office applications

  • Located in the state of Florida with the availability and willingness to travel up to 25% (quarterly)

Preferred Qualifications:

  • Performance population health analytics experience

  • Policy and procedure experience

  • Behavioral Health experience

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Detail

Senior Customer Service Representative - National Remote - UnitedHealth Group
Posted: Sep 25, 2024 06:36
Tampa, FL

Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Senior Customer Service Representative , you'll compassionately deliver an exceptional experience to between 50 to 70 callers per day, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You'll also provide support to your team members by serving as a resource or subject matter expert. Both are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. At the end, you'll know you performed with integrity and delivered the best customer service experience making all your customers and team members feel better because they talked to you.

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 11:30 AM - 8:00 PM EST. It may be necessary, given the business need, to work occasional overtime.

We offer 6 weeks of paid on-the-job training. The hours of training will be 9:00 AM - 5:30 PM EST from Monday - Friday.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Answer a high volume of calls from patients or their representative, regarding patient bill balances, payment plans, credit card payments, patient pricing, re - billing insurance companies, and general customer concerns

  • Process adjustments, refunds, transfer bills, mail returns and perform manual sales

  • Evaluate and respond to all aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices

  • Research, troubleshoot, and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution

  • Maintain tracking log of all escalated patient correspondence, providing status updates to leadership as needed

  • Ability to perform all aspects of billing customer service as needed

  • May be a certified Medical Coder and / or involved in medical coding

  • Thorough navigation of both Quest Billing System and the web

  • Maintain all Compliance and HIPAA regulations at all times

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED

  • Must be 18 years of age OR older

  • 2+ years of customer service experience OR 2+ years of experience in a medical office, call - center in healthcare OR office setting in healthcare with analyzing and solving customer problems

  • Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

  • Ability to train for the first six (6) weeks between the hours of 9:00 AM - 5:30 PM EST from Monday - Friday

  • Ability to work any 8-hour shift between the hours of 11:30 AM - 8:00 PM EST from Monday - Friday

Preferred Qualifications:

  • Prior health care experience

  • Bilingual fluency in English and Spanish

  • Medical terminology experience

  • Knowledge of billing / finance and eligibility processes, practices, and concepts

  • Proficient in translating health care - related jargon and complex processes into simple, step - by - step instructions customers can understand and act upon

Telecommuting Requirements:

  • Ability to keep all company sensitive documents secure (if applicable)

  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy

  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

  • Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner

  • Proficient conflict management skills including the ability to resolve stressful situations

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only: The hourly range for this is $16.54 - $32.55 per hour. Pay is based on several factors including but not limited tolocal labor markets, education, work experience, certifications, etc.UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

*Application Deadline:* This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

__

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .

#RPO



Job Detail

Remote Part Time 1099 Therapist Ohio - UnitedHealth Group
Posted: Sep 25, 2024 06:36
Canton, OH

Job Description

AbleTo, part of the Optum family of businesses is seeking a Remote Part Time 1099 Therapist OH to join our team in Cleveland, OH. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Behavioral Care Team, you'll be an integral part of our vision to make healthcare better for everyone.

Explore opportunities at Optum Behavioral Care. We're revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while Caring. Connecting. Growing together.

You're a compassionate therapist who shares in our ambitious mission to transform behavioral health care. You want to make a difference and spend more time with patients than with paperwork. You appreciate a collaborative environment with a support system of coaches and clinical supervisors. You want to help participants focus on actionable skills and build healthy, life-long habits through structured, evidence-based protocols.

*1099 Contracts Available!

  • Manage a caseload of a minimum of 10 participants in treatment

  • Required: 10 hours per week within the hours of 9a-8pm local time. The 10 hours may be completed during the week or on weekends. Candidate can choose the set schedule that works for them, but it needs to be consistent once chosen. (no flexibility once set)

  • $40-$60 per session hour (dependent on state of residence)

Primary Responsibilities:

  • Deliver remote care throughout an 8-week evidence-based program

  • Monitor participant progress, provide follow-up communications and care coordination recommendations, and document session notes

  • Participate as a member of the care team and assist participants as needed with accessing resources, as well as obtaining consent and authorization forms

  • Identify and respond to high-risk participant encounters with elevated safety concerns, following company protocols

  • Participate in regularly scheduled meetings with supervisors, monthly team meetings, and Town Halls

  • Maintain the highest standards of confidentiality as described in HIPAA Privacy & Security policies, and ensure compliance with annual training requirements

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • One or more of the following:

  • Current Licensed Clinical Social Worker (LCSW) or Licensed Professional Counselor (LPC)/Licensed Mental Health Counselors (LMHC) (or state equivalent)

  • Current Licensed Marriage and Family Therapist (LMFT)- for California only

  • Ability to maintain a consistent schedule for patients 10+ hours/week

Preferred Qualifications:

  • Interest in obtaining licensure in other states

  • Clinical experience conducting psychotherapy utilizing Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and other solution-focused approaches

  • Proven passionate about impacting lives and the future of behavioral care

_Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Detail

Psychiatric Mental Health Nurse Practitioner - Hybrid in Huntsville, AL - UnitedHealth Group
Posted: Sep 25, 2024 06:36
Huntsville, AL

Job Description

Refresh Center, part of the Optum family of businesses is seeking a Psychiatric Mental Health Nurse Practitioner to join our team in Huntsville, AL. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Behavioral Care Team, you'll be an integral part of our vision to make healthcare better for everyone.

Explore opportunities at Optum Behavioral Care. We're revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while Caring. Connecting. Growing together.

As a Psychiatric Mental Health Nurse Practitioner (PMHNP), you will treat a wide variety of mental health conditions that reflect the needs of our diverse patient population. You will interact directly with patients in an outpatient clinical setting and work as part of a collaborative team to provide exceptional behavioral health care.

If you are located in Huntsville, AL, you will have the flexibility to work from home and in the office in this hybrid role* as you take on some tough challenges.

Primary Responsibilities:

  • Conduct thorough psychiatric evaluations and assessments of patients presenting with various mental health concerns

  • Utilize evidence-based screening tools and diagnostic criteria to formulate comprehensive treatment plans

  • Deliver individual and group psychotherapy sessions, employing various therapeutic modalities tailored to each patient's needs

  • Prescribe and manage psychotropic medications per established protocols and clinical guidelines; monitor medication efficacy and side effects, adjusting treatment plans to optimize patient outcomes

  • Provide patient education regarding medication regimens, potential side effects, and adherence strategies

  • Collaborate closely with psychiatrists, psychologists, social workers, and other treatment team members to ensure coordinated and integrated care

  • Maintain accurate and up-to-date clinical documentation in electronic medical records (EMR) systems, including assessment findings, treatment plans, progress notes, and medication management records

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Active, clear certification as a Psychiatric-Mental Health Nurse Practitioner (PMHNP) from a nationally recognized accrediting body/ license in state of practice

  • Board Certification as a free-standing Mental Health NP with no collaboration needed

  • Current and active DEA (Drug Enforcement Administration) registration for prescribing controlled substances

  • Experience working with a wide range of clinical presentations

  • Ability to provide psychiatric assessment and solid diagnostic & evaluation skills

  • Ability to provide patient education, specifically regarding medication treatment adherence and aftercare services

  • Ability to counsel patients using advanced psychotherapeutic techniques, including in group settings, if needed

Preferred Qualifications:

  • 2+ years of clinical experience in psychiatric/mental health nursing in an outpatient setting

  • Expertise in treatment of substance addiction and co-occurring disorders

  • Experience working with patients in different age groups, including older adults

  • Experience working with couples or family counseling

  • Experience with health psychology

  • Experience working with computers for professional communication and medical documentation - Excel, Outlook, Athena RMS (or other EHRs)

_Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Detail

Nurse Practitioner - Per Diem - Landmark Home Visits, Polk, Dallas County, IA - UnitedHealth Group
Posted: Sep 25, 2024 06:36
West Des Moines, IA

Job Description

$3,000 Sign-on Bonus for External Candidates

Per Diem Hours

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental and social needs - helping patients access and navigate care anytime and anywhere.

As a team member of our Optum At Home product, together with an interdisciplinary care team we help patients navigate the health care system, and connect them to key support services. This preventive care can help patients stay well at home.

We're connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together.

Nurse Practitioners (NP) and Physician Assistants (PA) function in the role of the Advanced Practice Clinician (APC) within the Optum at Home, providing care to our highest-risk health plan beneficiaries. The APC is part of an interdisciplinary team that includes a Case Manager (RN and/or BHA), Care Navigator, Optum Pharmacy, and other supporting team members. APCs support all aspects of patient care, including diagnosis, treatments, and consultations. APCs provide general and preventative care, interventional care, point of care testing, patient/caretaker education, and medication prescribing during in-home, telephonic, and virtual visits with the interdisciplinary team.

Primary Responsibilities:

  • Establishes and maintains effective relationships with patients, care givers, and/or their legal representatives, IDT members, PCPs, other collaborating physicians/providers, and facility staff when applicable

  • Performs an initial comprehensive assessment on all newly enrolled patients and provides ongoing care - both in the home and virtually - thereafter, including visits to address changes in condition

  • Develops a patient management care plan upon enrollment and updates it as needed when changes in condition warrant or following hospitalization

  • Consults with the Landmark Physician Leaders and coordinate with PCP in these decisions as available

  • Comfortable with basic procedures of episodic nursing care, including IV placement, blood draws, injections, foley catheters, nasal packing, basic wound care, etc. New hire and annual skills training provided

  • Performs post discharge and urgent visits to ensure patient stability is consistent with their goals of care

  • Participates in HEDIS measure campaigns and other quality initiatives to ensure the highest standards of care and to promote the improvement of care management and delivery

  • Covers assigned geographic territory. May require substantial drive time in more rural areas

  • Join morning huddles on days worked

  • Responsible for reviewing updates to clinical and operational workflows when needed

This role requires you to travel from one appointment to the next. Should you be driving on your own, you must provide proof of a valid driver's license from appropriate government authorities, to ensure compliance with the law.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Graduate of an accredited Nurse Practitioner (NP) Program or Physician Assistant (PA) Program

  • Current Advanced Practice Registered Nurse (APRN) Licensure or Physician Assistant (PA) Licensure with unrestricted license in good standing

  • Board Certified through the American Academy of Nurse Practitioners (AANP) or the American Nurses Credentialing Center (ANCC) or Adult-Gerontology Acute Care Nurse Practitioners (AG AC NP) in addition to Adult/Family or Gerontology Nurse Practitioners (ACNP)

  • Active Prescriptive Authority in the state of professional licensure (unless prohibited by state regulations)

  • Solid computer skills, including Electronic Medical Records

  • Covers assigned geographic territory. May require substantial drive time in more rural areas

  • Join morning huddles on days worked

  • Responsible for reviewing updates to clinical and operational workflows when needed

Preferred Qualifications:

  • 2+ years in practice (community or long-term care setting preferred)

  • Experience in meeting the medical needs of patients with complex behavioral, social and/or functional needs

  • Experience working with patients in non-clinical settings

  • Advanced knowledge of and experience with symptom management

  • Understanding of Advanced Illness and end of life discussions

  • Awareness of health literacy and health equity in patient care settings

  • Ability to work with diverse care teams in a variety of settings

  • Effective time management and communication skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Detail

Medical Assistant, Pediatrics - UnitedHealth Group
Posted: Sep 25, 2024 06:36
Carmel, NY

Job Description

$1000 Sign on Bonus for External Candidates

Excellent benefits within 30 days, annual bonus potential, PTO, paid holidays, 401K , tuition reimbursement and more!

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, Crystal Run Healthcare, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey, and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together.

The role of the Medical Assistant is to provide care to patients/significant others via direct and/or telephone contact, following established standards and practices. S/he coordinates with other members of the care team to ensure seamless care delivery, maximal coordination of efforts, and active patient participation in planning and care. Assists physician or other provider with clinical procedures.

Primary Responsibilities:

  • Demonstrates clinical competence in the direct care of patients in established area(s) of practice, and assisting MDs with procedures

  • Performs clinical duties within scope of practice complying with the accepted CareMount Medical and/or individual department standards, policies, and protocols

  • Demonstrates a proactive approach to patient care, focusing on addressing each patient's individual and family needs at the time of service; communicates identified needs in a timely manner

  • Directs and/or escorts patients to exam rooms in a timely manner

  • Demonstrated clinical competence when assisting physician/mid-level healthcare professional and/or nurse during exams and office diagnostic procedures/treatments

  • Performs authorized procedures competently (i.e. vital signs, vision screening, selected laboratory tests) as directed by physician or nurse in clinical practice area

  • Seeks validation/guidance from physicians, mid-level healthcare professional and/or nurse when necessary

  • Prepares e-prescriptions for processing to pharmacies when instructed to do so by physician per CareMount Medical policy

  • Inspects, cleans/prepares and processes instruments/equipment according to manufacturers' or CareMount Medical guidelines

  • Processes specimens for transport to laboratory, ensuring that specimens are properly labeled and appropriate orders have been placed in NextGen

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

  • Current Nationally Recognized Medical Assistant Certification (from one of the following agencies: NAHP, NCCT, AAMA, AMT, NHA) or the ability to obtain within 1 year of employment (Training and examination is provided in-house)

  • 1+ years of clinical experience in a medical office, clinic or hospital setting

Preferred Qualifications:

  • Graduate of an accredited medical assistant program with 1+ years of recent experience as a medical assistant

  • Current CPR / BLS certification

New York Residents Onl y: The hourly range for this role is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission .

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Detail

Systems Management Analyst - Workday - Remote - UnitedHealth Group
Posted: Sep 25, 2024 06:36
Walnut Creek, CA

Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Compliance with both Optum and OIJMH business unit requirements

  • Support Enterprise ERP System

  • Pay practice builds

  • Build and deployment of new modules/projects/enhancements

  • Change control process of requests through migration to production tenants

  • Supports any application upgrades, maintenance, security, access

  • Monitor ServiceNow queue for urgent requests and ticket assignments

  • Work directly with Client & Informatics to document business requirements & expected results

  • Participate in on-call rotation with team members for critical off hours issues

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 2+ years supporting or implementing ERP Finance or Payroll

  • Experience working with both operational and IT focused customers

  • Demonstrated ability to work within a team and individual setting

  • Ability to travel 10-15%

Preferred Qualifications:

  • Undergraduate degree

  • 2+ years of Workday Finance, Workday Payroll or Kronos Dimensions operational or technical support experience

  • Advanced compensation experience

  • Report building experience

  • Workday time keeping experience

  • Accounting center experience

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.



Job Detail

Remote Part Time 1099 Therapist Ohio - UnitedHealth Group
Posted: Sep 25, 2024 06:36
Dayton, OH

Job Description

AbleTo, part of the Optum family of businesses is seeking a Remote Part Time 1099 Therapist OH to join our team in Cleveland, OH. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Behavioral Care Team, you'll be an integral part of our vision to make healthcare better for everyone.

Explore opportunities at Optum Behavioral Care. We're revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while Caring. Connecting. Growing together.

You're a compassionate therapist who shares in our ambitious mission to transform behavioral health care. You want to make a difference and spend more time with patients than with paperwork. You appreciate a collaborative environment with a support system of coaches and clinical supervisors. You want to help participants focus on actionable skills and build healthy, life-long habits through structured, evidence-based protocols.

*1099 Contracts Available!

  • Manage a caseload of a minimum of 10 participants in treatment

  • Required: 10 hours per week within the hours of 9a-8pm local time. The 10 hours may be completed during the week or on weekends. Candidate can choose the set schedule that works for them, but it needs to be consistent once chosen. (no flexibility once set)

  • $40-$60 per session hour (dependent on state of residence)

Primary Responsibilities:

  • Deliver remote care throughout an 8-week evidence-based program

  • Monitor participant progress, provide follow-up communications and care coordination recommendations, and document session notes

  • Participate as a member of the care team and assist participants as needed with accessing resources, as well as obtaining consent and authorization forms

  • Identify and respond to high-risk participant encounters with elevated safety concerns, following company protocols

  • Participate in regularly scheduled meetings with supervisors, monthly team meetings, and Town Halls

  • Maintain the highest standards of confidentiality as described in HIPAA Privacy & Security policies, and ensure compliance with annual training requirements

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • One or more of the following:

  • Current Licensed Clinical Social Worker (LCSW) or Licensed Professional Counselor (LPC)/Licensed Mental Health Counselors (LMHC) (or state equivalent)

  • Current Licensed Marriage and Family Therapist (LMFT)- for California only

  • Ability to maintain a consistent schedule for patients 10+ hours/week

Preferred Qualifications:

  • Interest in obtaining licensure in other states

  • Clinical experience conducting psychotherapy utilizing Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and other solution-focused approaches

  • Proven passionate about impacting lives and the future of behavioral care

_Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Detail

Field HCBS Wait List Care Coordinator - SW Kansas - Finney & Seward Counties - UnitedHealth Group
Posted: Sep 25, 2024 06:36
Garden City, KS

Job Description

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The HCBS Wait List Care Coordinator is responsible for establishing a set of person-centered goal-oriented, culturally relevant, and logical steps to ensure that a person receives services in a supportive, effective, efficient, timely and cost-effective manner. Care coordination includes case management, disease management, discharge planning, transition planning, and addressing social determinants of health and integration into community.

Working Schedule: Schedule is Monday through Friday between the hours of 8 am to 5 pm. This position is a field-based position with a home-based office. You will work from home when not in the field.

Location: Southwest Kansas-Finney and Seward Counties

Local travel up to 75% and mileage is reimbursed at current government rate.

Primary Responsibilities:

  • Assess, plan, and implement care strategies that are individualized by the individual and directed toward the most appropriate, least restrictive level of care

  • Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services

  • Ensure the care plan/plan of service includes covered services, EPSDT, in lieu of services, value-added benefit, informal supports, and addresses social determinants of health

  • Communicate with all stakeholders the required health - related information to ensure quality coordinated care and services are provided expeditiously to all persons

  • Advocate for persons and families as needed to ensure the persons needs and choices are fully represented and supported by the health care team

  • Conduct home visits in coordination with person and care team, which may include a community service coordinator

  • Conduct in-person visits which may include nursing homes, assisted living, hospital, or home

  • Serve as a resource for community care coordinator, if applicable

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account

  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

  • 401(k) Savings Plan, Employee Stock Purchase Plan

  • Education Reimbursement

  • Employee Discounts

  • Employee Assistance Program

  • Employee Referral Bonus Program

  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

  • More information can be downloaded at: http://uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor's Degree in social work, rehabilitation, nursing, psychology, special education, gerontology, or related human services area

  • 1+ years of experience working with persons with long-term care needs

  • 1+ years of experience working within the community health setting in a health care role

  • Intermediate level of computer proficiency including the use of Microsoft Outlook, Teams, and multiple web applications

  • Ability to travel 75% of time for role

  • Valid driver's license, current automobile insurance and access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area

  • Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information and live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications:

  • Licensed Social Worker or clinical degree

  • 1+ years of experience working with persons receiving services on one of the home and community based waivers in KS

  • Background in managing populations with complex medical or behavioral needs

  • Experience with electronic charting

  • Experience with arranging community resources

Soft Skills:

  • Strong communication and customer service skills both in person and via phone

  • Ability to work independently and maintain good judgment and accountability

  • Demonstrated ability to work well with others

  • Strong organizational and time management skills

  • Ability to multi-task and prioritize tasks to meet all deadlines

  • Ability to work well under pressure in a fast-paced environment

  • Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RED #RPO



Job Detail

Customer Service Representative (Payment Services Support) - Remote in CST - UnitedHealth Group
Posted: Sep 25, 2024 06:36
Houston, TX

Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum Financial is modernizing the insurance industry by digitizing complex claims payment processes, allowing people to access their funds faster than ever before. Here, we will leverage your talents along with our technology and financial expertise to streamline claims processes across health and dental plans, auto and property insurance, worker's compensation claims, and third - party administrators. Our great products need great people like you. We invite you to take your career to the next level with our teams that work every day to improve the lives of others.

As part of our award - winning Support Center team, you will play a significant part in advising external clients, increasing program compliance, and maintaining clients' trust in our services. You will support products such as electronic payment processing, mobile - expedited payments, and same - day claim payments. Individuals in this role should have a passion for providing an outstanding customer service experience.

The purpose of this role is in providing payments to Providers (doctors, dentists, billing companies) from insurance companies who partner with us to send payments on their behalf.

The calls we receive are from the providers who may need assistance processing a payment, changing their payment method, or requesting documentation regarding a payment. We encourage providers to use electronic forms of payment instead of checks. When a provider wants checks, we educate them on the benefits of electronic forms of payment.

We place importance on quality over quantity on the calls. We want to be sure you are taking your time with the goal of providing the best customer service the caller has experienced with any company they have interacted with.

Once you are fully trained, you can expect to take about 45 - 60 calls per day. You'll be assigned to a team with a Team Lead and Manager, with the entire management team being there to help and support you.

Success in the role is defined by metrics including QA, customer satisfaction scores, adherence to schedule, and attendance.

This position is full-time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 AM - 7:00 PM CST. It may be necessary, given the business need, to work occasional overtime.

We offer 4 weeks of paid remote training. The hours during training will be 8:00 AM - 5:00 PM CST from Monday - Friday. Performance metrics are based on attendance, customer satisfaction scores, quality, and your schedule adherence.

If you are located within the Central Time Zone, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

  • Answer 45 - 60 incoming phone calls per day from Providers (doctors, dentists, billing companies) and identify the type of assistance the customer needs Perform research functions including making outbound calls to validate provider contact information.

  • Perform retention efforts and share benefits of our various product lines with callers.

  • Identify and resolve customer issues.

  • Follow up on customer inquiries.

  • Research billing and payment issues

  • Update database records as needed.

  • Participate in special projects, as needed, which includes outbound calling campaigns.

  • Support usage of payee portal questions.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED OR equivalent work experience

  • Must be 18 years of age OR older

  • Experience with using computers and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

  • Experience with Microsoft Office programs such as Microsoft Word, Microsoft Excel, and Microsoft Outlook

  • Experience with working in a fast - paced, high - volume call center environment

  • Ability to work any of our full-time (40 hours / week), 8-hour shift schedules during our normal business hours of 7:00 AM - 7:00 PM CST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

  • 1+ years of call center, contact center, OR support center experience

  • Customer service experience in a healthcare OR insurance setting

  • Understanding of HIPAA regulations

Telecommuting Requirements:

  • Reside within the Central Time Zone

  • Ability to keep all company sensitive documents secure (if applicable)

  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy

  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

  • Demonstrated ability to listen skillfully, collect relevant information, building rapport, and respond to customers in a compassionate manner

  • Proficient conflict management skills to resolve issues in a stressful situation

  • Excellent communication skills including active listening skills

  • Comfortable with working in a structured and fast - paced environment

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

__

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .

#RPO



Job Detail

Medical Assistant WellMed at Mid-County - UnitedHealth Group
Posted: Sep 25, 2024 06:36
Houston, TX

Job Description

$1200 Sign on Bonus Available for External Candidates

Incentive Bonus

18 days of PTO & Closed on Major Holidays

MA Certification Fee Reimbursement - 401K Match

Opportunities at WellMed , part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind *Caring. Connecting. Growing together.*

The Medical Assistant (MA) participates in providing patient care at the appropriate skill level. They have a duty to provide a standard of care that meets or exceeds that of a reasonably competent and knowledgeable Medical Assistant. The MA performs duties within their scope of practice delegated by, and under the supervision of, a provider (TX) or physician (FL)

Positions in this function organizes the clinical environment and provides support in patient care situations. Support includes but is not limited to assisting physicians and nursing personnel, including those skills listed under Job Functions below along with various other procedures under the direct supervision and responsibility of a medical provider. The MA assists in identifying patient needs or problems and communicating data to the provider or other members of the clinical team. The MA delivers quality customer service. Ensures policy and procedures are followed including infection control, privacy and confidentiality. Completes mandatory training.

Primary Responsibilities:

  • Performs all duties within the scope of a Medical Assistant's practice. Operates diagnostic equipment (cannot interpret tests), remove staples from superficial wounds, changes wound dressing and obtains cultures, administers non-intravenous medication, performs simple specimen collection via noninvasive techniques and collects blood specimens via venipuncture or via capillary, performs EKGs. Performs quality control checks on equipment. Prepares and sterilizes medical equipment using the autoclave

  • Rooms patients according to policy and procedures, prepares patient for examination

  • Records patient care documentation in the medical record accurately and in a timely manner

  • Coordinates patient care as directed by physicians, company standards and policies

  • Respects patient confidentiality at all times and treats patients with courtesy and respect

  • Organizes exam and treatment rooms, stocks and cleans rooms and sterilizes instruments

  • Practices standard infection control precautions

  • Telephone and in-person screening limited to intake and gathering of information without requiring the exercise of judgment based on clinical knowledge

  • Supports and follows Standard Delegation of Orders (SDO)

  • Performs all other related duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school graduate or GED equivalent

  • Current, nationally recognized Medical Assistant certification or the ability to obtain the certification within 180 days of employment. Medical Assistants who are hired prior to receiving their certification are expected to perform at the same level as a -certified- Medical Assistant

  • Current BLS certification for healthcare providers (written exam and in-person assessment) at time of hire or within 30 days of hire

  • Knowledge of medical terminology

  • Basic computer literacy with intermediate Excel skills

  • Proven ability to react calmly and effectively in emergency situations

  • Proven good communication and customer service skills

  • This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease

Preferred Qualifications:

  • 1+ years of experience as a Medical Assistant

  • Knowledge of ICD-10 and CPT coding

  • Bilingual

Physical & Mental Requirements:

  • Ability to lift, push or pull >35 lbs. with assistance

  • Ability to stand for extended periods of time

  • Ability to use fine motor skills to operate equipment and/or machinery

  • Ability to receive and comprehend instructions verbally and/or in writing

  • Ability to use logical reasoning for simple and complex problem solving

  • Occasionally requires exposure to communicable diseases or bodily fluids

  • Ability to discriminate shades of color when reading dipstick

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Detail

Remote Part Time 1099 Therapist Texas - UnitedHealth Group
Posted: Sep 25, 2024 06:36
Houston, TX

Job Description

CARE Counseling, part of the Optum family of businesses is seeking a Part Time 1099 Therapist to join our team in Houston, Dallas, San Antonio, El Paso, Amarillo, Lubbock and Austin, TX. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Behavioral Care Team, you'll be an integral part of our vision to make healthcare better for everyone.

Explore opportunities at Optum Behavioral Care. We're revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while Caring. Connecting. Growing together.

*1099 Contracts Available!

  • Manage a caseload of a minimum of 10 participants in treatment

  • Required: 10 hours per week within the hours of 9a-8pm local time. The 10 hours may be completed during the week or on weekends. Candidate can choose the set schedule that works for them, but it needs to be consistent once chosen. (no flexibility once set)

  • $40-$60 per session hour (dependent on state of residence)

Primary Responsibilities:

  • Deliver remote care throughout an 8-week evidence-based program

  • Monitor participant progress, provide follow-up communications and care coordination recommendations, and document session notes

  • Participate as a member of the care team and assist participants as needed with accessing resources, as well as obtaining consent and authorization forms

  • Identify and respond to high-risk participant encounters with elevated safety concerns, following company protocols

  • Participate in regularly scheduled meetings with supervisors, monthly team meetings, and Town Halls

  • Maintain the highest standards of confidentiality as described in HIPAA Privacy & Security policies, and ensure compliance with annual training requirements

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • One or more of the following:

  • Current Licensed Clinical Social Worker (LCSW) or Licensed Professional Counselor (LPC)/Licensed Mental Health Counselors (LMHC) (or state equivalent)

  • Ability to maintain a consistent schedule for patients 10+ hours/week

Preferred Qualifications:

  • Clinical experience conducting psychotherapy utilizing Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and other solution-focused approaches

  • Interest in obtaining licensure in other states

  • Proven passionate about impacting lives and the future of behavioral care

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Detail

Behavioral Care Advocate - Remote - UnitedHealth Group
Posted: Sep 25, 2024 06:36
Houston, TX

Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Provide case management to families as they navigate the complex maze of social service, medical, and education systems to get special needs care for their children

  • Act as a single point of contact to serve the entire family's needs behavioral health needs

  • Identify high-risk, co-morbid needs of consumers

  • Link the consumers and their families/caregivers with connections to appropriate pediatric and family referrals and services

  • Work with members and their family via telephone to address healthcare needs

  • Provide supportive follow-up, monitoring and education as indicated

  • Explain behavioral health insurance benefits and what behavioral health services are available

  • Accept referrals via designated processes, collaborate in evaluating available services, and coordinate necessary psychiatric and community referrals, as needed

  • Partner with internal Optum Behavioral Health Services Teams to coordinate a seamless transition for consumers from an inpatient setting to community-based service

  • Collaborate with providers to determine acuity of mental health concerns, barriers and progress; coordinate appropriate services

  • Partner with designated external providers, vendors, programs, entities to address the needs, gaps in care

  • Establish and foster positive relationships with medical partner to offer a seamless, holistic case management product to members

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Licensed Master's degree in Psychology, Social Work, Counseling or Marriage or Family Counseling

  • License must be clinically independent (i.e. LCSW, LMFT, LPC), active and unrestricted in the state of residence

  • 2+ years of experience in a related mental health setting

  • Computer / typing proficiency to enter / retrieve data in electronic clinical records; experience with email, internet research, use of online calendars and other software applications

  • Access to high speed internet from home and a dedicated workspace

  • Proven excellent communication skills

Preferred Qualifications:

  • Experience with Medicare/Medicaid Population

  • Dual diagnosis experience with mental health and substance abuse

  • Experience in a community mental health setting

  • Experience in a managed care environment

  • Experience with the 65+ age group

UnitedHealth Group is working to create the health care system of tomorrow.

Already Fortune 4, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.

Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington or Washington, D.C. Residents Only: The salary range for this role is $58,300 to $114,300 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Detail

Medical Assistant - Cardiology/IM/GI - UnitedHealth Group
Posted: Sep 25, 2024 06:36
Lake Success, NY

Job Description

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together.

ProHEALTH is one of the largest private multi-specialty medical practices in the Northeast and has been serving the health needs of Long Island and the Greater New York Metropolitan area since 1997. With over 900 providers in 300 locations, our goal is to provide quality health care to ensure that our patients get the right care at the right time.

We offer our employees competitive compensation and benefits, flexibility and opportunity for growth and advancement.

The Medical Assistant is a vital member of the ProHEALTH care delivery team. This position has the responsibility of preparing exam rooms for patients, measuring vital signs, performing approved laboratory tests, assisting clinicians with patient care, and performing a variety of administrative tasks. The MA at ProHEALTH utilizes a variety of clinical and clerical skills to deliver excellent patient experiences.

Primary Responsibilities:

  • Prepares exam rooms by disinfecting, stocking, and verifying appropriate medications are available

  • Greets patients and assist them with signing in and completing paperwork

  • Answers incoming phone calls in a courteous and prompt manner

  • Assists and accompanies patients to exam rooms

  • Interviews patients and records information into the medical record

  • Measures, collects, and records patient vital signs

  • Performs basic lab testing and other approved tests

  • Displays proficient phlebotomy practices

  • Prepares specimens for transportation to the lab

  • Assists in examination and treatment of patients under clinician direction

  • Places follow-up phone calls to patients

  • Performs other duties as required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualification:

  • Proven solid computer skills

Preferred Qualifications:

  • Medical Assistant Certification

  • 1+ years of experience working as a Medical Assistant performing front and clinical back-office duties

  • Experience in a medical office setting

  • Experience working with EPIC EMR software

  • Experience with vital signs and basic lab tests (urinalysis, pregnancy tests, etc.)

New York Residents Only: The hourly range for this role is $16.00 to $23.94 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.



Job Detail

Customer Service Representative (Payment Services Support) - Remote in CST - UnitedHealth Group
Posted: Sep 25, 2024 06:36
Kansas City, MO

Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum Financial is modernizing the insurance industry by digitizing complex claims payment processes, allowing people to access their funds faster than ever before. Here, we will leverage your talents along with our technology and financial expertise to streamline claims processes across health and dental plans, auto and property insurance, worker's compensation claims, and third - party administrators. Our great products need great people like you. We invite you to take your career to the next level with our teams that work every day to improve the lives of others.

As part of our award - winning Support Center team, you will play a significant part in advising external clients, increasing program compliance, and maintaining clients' trust in our services. You will support products such as electronic payment processing, mobile - expedited payments, and same - day claim payments. Individuals in this role should have a passion for providing an outstanding customer service experience.

The purpose of this role is in providing payments to Providers (doctors, dentists, billing companies) from insurance companies who partner with us to send payments on their behalf.

The calls we receive are from the providers who may need assistance processing a payment, changing their payment method, or requesting documentation regarding a payment. We encourage providers to use electronic forms of payment instead of checks. When a provider wants checks, we educate them on the benefits of electronic forms of payment.

We place importance on quality over quantity on the calls. We want to be sure you are taking your time with the goal of providing the best customer service the caller has experienced with any company they have interacted with.

Once you are fully trained, you can expect to take about 45 - 60 calls per day. You'll be assigned to a team with a Team Lead and Manager, with the entire management team being there to help and support you.

Success in the role is defined by metrics including QA, customer satisfaction scores, adherence to schedule, and attendance.

This position is full-time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 AM - 7:00 PM CST. It may be necessary, given the business need, to work occasional overtime.

We offer 4 weeks of paid remote training. The hours during training will be 8:00 AM - 5:00 PM CST from Monday - Friday. Performance metrics are based on attendance, customer satisfaction scores, quality, and your schedule adherence.

If you are located within the Central Time Zone, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

  • Answer 45 - 60 incoming phone calls per day from Providers (doctors, dentists, billing companies) and identify the type of assistance the customer needs Perform research functions including making outbound calls to validate provider contact information.

  • Perform retention efforts and share benefits of our various product lines with callers.

  • Identify and resolve customer issues.

  • Follow up on customer inquiries.

  • Research billing and payment issues

  • Update database records as needed.

  • Participate in special projects, as needed, which includes outbound calling campaigns.

  • Support usage of payee portal questions.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED OR equivalent work experience

  • Must be 18 years of age OR older

  • Experience with using computers and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

  • Experience with Microsoft Office programs such as Microsoft Word, Microsoft Excel, and Microsoft Outlook

  • Experience with working in a fast - paced, high - volume call center environment

  • Ability to work any of our full-time (40 hours / week), 8-hour shift schedules during our normal business hours of 7:00 AM - 7:00 PM CST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

  • 1+ years of call center, contact center, OR support center experience

  • Customer service experience in a healthcare OR insurance setting

  • Understanding of HIPAA regulations

Telecommuting Requirements:

  • Reside within the Central Time Zone

  • Ability to keep all company sensitive documents secure (if applicable)

  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy

  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

  • Demonstrated ability to listen skillfully, collect relevant information, building rapport, and respond to customers in a compassionate manner

  • Proficient conflict management skills to resolve issues in a stressful situation

  • Excellent communication skills including active listening skills

  • Comfortable with working in a structured and fast - paced environment

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

__

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .

#RPO



Job Detail

Care Coordinator RN - Remote - Licensure in Louisiana - Central Time - UnitedHealth Group
Posted: Sep 25, 2024 06:36
New Orleans, LA

Job Description

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Care Coordinator, as a part of the primary care patient centered medical home team, engages in a collaborative process, which assesses, plans, implements, coordinates, monitors, and evaluates options and services to meet a member's health needs through communication and available resources to promote quality, cost effective outcomes. The Care Coordinator is responsible for ensuring a member's encounter with providers, office staff, and Peoples Health is seamless and comprehensive. The Care Coordinator will review, plan, and coordinate health care services in order to utilize appropriate processes and appropriate resources to improve member's health outcomes.

If you reside in the state of LA or have a compact license with the ability to practice in the state of LA, you will have the flexibility to work remotely* as you take on some tough challenges. Must be able to work Monday through Friday 8am-5pm CST.

Primary Responsibilities:

  • Provides patient-centered interventions, such as performing medication and care compliance initiatives, case management, etc.

  • Assesses the total individual, inclusive of medical, psychosocial, behavioral, cultural and/or spiritual needs to develop a plan of care that promotes quality outcomes

  • Interacts with the member and the multidisciplinary team to establish measurable health care goals and prioritization of the member's needs. Monitors the member's adherence to the plan of care

  • Serves as health coach to educate the member, the family and/or caregiver, about disease status and treatment, plan benefits, community resources, and resource options

  • Assists member with scheduling appointments with the primary care provider (PCP), specialists', referrals, follow-up testing and/or office procedures

  • Monitors performance against assigned member's gaps in HEDIS and Star measures through weekly report analysis and ensures receipt, review and documentation of test and treatment results

  • Identifies, plans and documents all follow up to hospital treatment with the interdisciplinary team and primary care physician (PCP)

  • Collaborates in efforts that focus upon moving the individual to self-care when possible

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Licensed RN or compact RN license with the ability to practice in the State of Louisiana

  • 2+ years of experience in a clinical setting

  • 2+ years of experience with clinical documentation systems

  • 2+ years of experience in assessing members and developing care plans

  • Proficient with MS Office (MS Word, Excel and PowerPoint)

  • Ability to work Monday through Friday 8am-5pm Central Standard Time hours

Preferred Qualifications:

  • Bachelor's degree in Nursing

  • Disease management, chronic care improvement and/or quality improvement experience in a managed care setting

  • Case management or care coordination experience

  • Experience in managed care industry setting - STAR/HEDIS experience

  • Proven understanding of HMO and third-party administration

  • Proven understanding of nursing home and long-term acute care regulations

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $58,300 to $114,300 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.



Job Detail

Care Coordinator RN - Remote - Licensure in Louisiana - Central Time - UnitedHealth Group
Posted: Sep 25, 2024 06:36
New Orleans, LA

Job Description

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Care Coordinator, as a part of the primary care patient centered medical home team, engages in a collaborative process, which assesses, plans, implements, coordinates, monitors, and evaluates options and services to meet a member's health needs through communication and available resources to promote quality, cost effective outcomes. The Care Coordinator is responsible for ensuring a member's encounter with providers, office staff, and Peoples Health is seamless and comprehensive. The Care Coordinator will review, plan, and coordinate health care services in order to utilize appropriate processes and appropriate resources to improve member's health outcomes.

If you reside in the state of LA or have a compact license with the ability to practice in the state of LA, you will have the flexibility to work remotely* as you take on some tough challenges. Must be able to work Monday through Friday 8am-5pm CST.

Primary Responsibilities:

  • Provides patient-centered interventions, such as performing medication and care compliance initiatives, case management, etc.

  • Assesses the total individual, inclusive of medical, psychosocial, behavioral, cultural and/or spiritual needs to develop a plan of care that promotes quality outcomes

  • Interacts with the member and the multidisciplinary team to establish measurable health care goals and prioritization of the member's needs. Monitors the member's adherence to the plan of care

  • Serves as health coach to educate the member, the family and/or caregiver, about disease status and treatment, plan benefits, community resources, and resource options

  • Assists member with scheduling appointments with the primary care provider (PCP), specialists', referrals, follow-up testing and/or office procedures

  • Monitors performance against assigned member's gaps in HEDIS and Star measures through weekly report analysis and ensures receipt, review and documentation of test and treatment results

  • Identifies, plans and documents all follow up to hospital treatment with the interdisciplinary team and primary care physician (PCP)

  • Collaborates in efforts that focus upon moving the individual to self-care when possible

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Licensed RN or compact RN license with the ability to practice in the State of Louisiana

  • 2+ years of experience in a clinical setting

  • 2+ years of experience with clinical documentation systems

  • 2+ years of experience in assessing members and developing care plans

  • Proficient with MS Office (MS Word, Excel and PowerPoint)

  • Ability to work Monday through Friday 8am-5pm Central Standard Time hours

Preferred Qualifications:

  • Bachelor's degree in Nursing

  • Disease management, chronic care improvement and/or quality improvement experience in a managed care setting

  • Case management or care coordination experience

  • Experience in managed care industry setting - STAR/HEDIS experience

  • Proven understanding of HMO and third-party administration

  • Proven understanding of nursing home and long-term acute care regulations

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $58,300 to $114,300 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.



Job Detail

Remote Part Time 1099 Therapist Texas - UnitedHealth Group
Posted: Sep 25, 2024 06:36
Austin, TX

Job Description

CARE Counseling, part of the Optum family of businesses is seeking a Part Time 1099 Therapist to join our team in Houston, Dallas, San Antonio, El Paso, Amarillo, Lubbock and Austin, TX. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Behavioral Care Team, you'll be an integral part of our vision to make healthcare better for everyone.

Explore opportunities at Optum Behavioral Care. We're revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while Caring. Connecting. Growing together.

*1099 Contracts Available!

  • Manage a caseload of a minimum of 10 participants in treatment

  • Required: 10 hours per week within the hours of 9a-8pm local time. The 10 hours may be completed during the week or on weekends. Candidate can choose the set schedule that works for them, but it needs to be consistent once chosen. (no flexibility once set)

  • $40-$60 per session hour (dependent on state of residence)

Primary Responsibilities:

  • Deliver remote care throughout an 8-week evidence-based program

  • Monitor participant progress, provide follow-up communications and care coordination recommendations, and document session notes

  • Participate as a member of the care team and assist participants as needed with accessing resources, as well as obtaining consent and authorization forms

  • Identify and respond to high-risk participant encounters with elevated safety concerns, following company protocols

  • Participate in regularly scheduled meetings with supervisors, monthly team meetings, and Town Halls

  • Maintain the highest standards of confidentiality as described in HIPAA Privacy & Security policies, and ensure compliance with annual training requirements

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • One or more of the following:

  • Current Licensed Clinical Social Worker (LCSW) or Licensed Professional Counselor (LPC)/Licensed Mental Health Counselors (LMHC) (or state equivalent)

  • Ability to maintain a consistent schedule for patients 10+ hours/week

Preferred Qualifications:

  • Clinical experience conducting psychotherapy utilizing Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and other solution-focused approaches

  • Interest in obtaining licensure in other states

  • Proven passionate about impacting lives and the future of behavioral care

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Detail

Medical Assistant WellMed Haverford - UnitedHealth Group
Posted: Sep 25, 2024 06:36
Sun City, FL

Job Description

$2,200 Sign-On Bonus for External Candidates

Incentive Bonus 2 times a year

18 days of PTO & Closed On Major Holidays

Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together.

Primary Responsibilities:

  • Assist physicians and nursing personnel with injections, EKGs, phlebotomy and other patient care procedures

  • Maintain established quality control standards Record and process patient care documentation quickly and accurately

  • Coordinate patient care as directed by physicians, company standards and policies

  • Organize, stock and clean exam and treatment rooms and sterilize instruments

  • Maintain quality control standards and required Medical Assistant and CPR certifications

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School diploma or GED

  • Current nationally recognized Medical Assistant certification or registration or the ability to obtain the designation within 180 days of employment

  • Current CPR and/or BLS certification or the ability to attain the certification within 30 days of employment

  • Demonstrated phlebotomy skills

  • Proven knowledge of medical terminology

  • Microsoft experience

  • This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

PLEASE NOTE The Sign On Bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time, or per diem basis (-Internal Candidates-) are not eligible to receive a Sign On Bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.



Job Detail

Remote Part Time 1099 Therapist Texas - UnitedHealth Group
Posted: Sep 25, 2024 06:36
San Antonio, TX

Job Description

CARE Counseling, part of the Optum family of businesses is seeking a Part Time 1099 Therapist to join our team in Houston, Dallas, San Antonio, El Paso, Amarillo, Lubbock and Austin, TX. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Behavioral Care Team, you'll be an integral part of our vision to make healthcare better for everyone.

Explore opportunities at Optum Behavioral Care. We're revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while Caring. Connecting. Growing together.

*1099 Contracts Available!

  • Manage a caseload of a minimum of 10 participants in treatment

  • Required: 10 hours per week within the hours of 9a-8pm local time. The 10 hours may be completed during the week or on weekends. Candidate can choose the set schedule that works for them, but it needs to be consistent once chosen. (no flexibility once set)

  • $40-$60 per session hour (dependent on state of residence)

Primary Responsibilities:

  • Deliver remote care throughout an 8-week evidence-based program

  • Monitor participant progress, provide follow-up communications and care coordination recommendations, and document session notes

  • Participate as a member of the care team and assist participants as needed with accessing resources, as well as obtaining consent and authorization forms

  • Identify and respond to high-risk participant encounters with elevated safety concerns, following company protocols

  • Participate in regularly scheduled meetings with supervisors, monthly team meetings, and Town Halls

  • Maintain the highest standards of confidentiality as described in HIPAA Privacy & Security policies, and ensure compliance with annual training requirements

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • One or more of the following:

  • Current Licensed Clinical Social Worker (LCSW) or Licensed Professional Counselor (LPC)/Licensed Mental Health Counselors (LMHC) (or state equivalent)

  • Ability to maintain a consistent schedule for patients 10+ hours/week

Preferred Qualifications:

  • Clinical experience conducting psychotherapy utilizing Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and other solution-focused approaches

  • Interest in obtaining licensure in other states

  • Proven passionate about impacting lives and the future of behavioral care

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Detail

Remote Licensed Therapist - Part Time Contractor - North Carolina - UnitedHealth Group
Posted: Sep 25, 2024 06:36
Raleigh, NC

Job Description

AbleTo, part of the Optum family of businesses is seeking a Licensed Therapist to join our team in North Carolina. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Behavioral Care Team, you'll be an integral part of our vision to make healthcare better for everyone.

Explore opportunities at Optum Behavioral Care. We're revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while Caring. Connecting. Growing together.

You're a compassionate therapist who shares in our ambitious mission to transform behavioral health care. You want to make a difference and spend more time with patients than with paperwork. You appreciate a collaborative environment with a support system of coaches and clinical supervisors. You want to help participants focus on actionable skills and build healthy, life-long habits through structured, evidence-based protocols.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. but you must be licensed in North Carolina.

*1099 Contracts Available!

  • Manage a caseload of a minimum of 10 participants in treatment

  • Required: 10 hours per week within the hours of 9a-8pm local time. The 10 hours may be completed during the week or on weekends. Candidate can choose the set schedule that works for them, but it needs to be consistent once chosen.

  • $40-$60 per session hour (dependent on state of residence)

Primary Responsibilities:

  • Deliver remote care throughout an 8-week evidence-based program

  • Monitor participant progress, provide follow-up communications and care coordination recommendations, and document session notes

  • Participate as a member of the care team and assist participants as needed with accessing resources, as well as obtaining consent and authorization forms

  • Identify and respond to high-risk participant encounters with elevated safety concerns, following company protocols

  • Participate in regularly scheduled meetings with supervisors, monthly team meetings, and Town Halls

  • Maintain the highest standards of confidentiality as described in HIPAA Privacy & Security policies, and ensure compliance with annual training requirements

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • One or more of the following active, unrestricted, North Carolina licenses:

  • Licensed Clinical Social Worker (LCSW)

  • Licensed Professional Counselor (LPC)

  • Licensed Mental Health Counselors (LCMHC) or state equivalent

  • Ability to maintain a consistent schedule for patients 10+ hrs/week

Preferred Qualifications:

  • Clinical experience conducting psychotherapy utilizing Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and other solution-focused approaches

  • Interest in obtaining licensure in other states

  • Proven passion about impacting lives and the future of behavioral care

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only : The hourly range for this role is $28.03 to $54.95 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.



Job Detail