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Food and Beverage Manager - Wawa, Inc.

Posted: Mar 03, 2022 02:01
Bear, Delaware

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Job Description

STR00844 - Bear

Job Description

The Food & Beverage Manager (FBM) is responsible for managing all aspects of the food service and beverage operation. By utilizing the food service team, this manager is responsible for the efficient execution of all fresh food/ food service programs in compliance with corporate and regulatory guidelines and supporting the General Manager in all facets of running the store. The FBM, in conjunction with the AGM, is responsible for training the Customer Service Associates in the store. The FBM is responsible for maintaining a safe, sanitary and appetizing food service environment. The FBM ensures an exceptional customer experience.

Principal Duties:

Ensure a pleasant shopping experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
Ensure the 24/7 execution of all food service programs including proper ordering, production planning, product handling and display.
Responsible to meet and/or exceed food service and beverage performance and profitability goals according to corporate objectives.
Execute food service efficiencies and ensure planograms are utilized and followed.
Oversee the inventory and ordering of product and supplies and ensure routine maintenance and upkeep of the food service equipment and facilities.
Analyze food service results and trends. Prepare action plans to leverage the store's fresh food strengths and address areas of opportunity to ensure food service profitability. Execute all action plans.
Responsible to be an expert on all food service marketing programs, campaigns, strategies and initiatives. Educate all food service associates to be the same.
Execute the training, coaching and performance management of food service customer service associates. Assist with all matters relating to food service associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.
Execute the corporate training plan for all food service CSAs and effectively conduct hands on training to ensure associate proficiency.
Ensure execution of established safety, security, quality, and store operations policies, procedures and practices.
As needed, the FBM will need to run shift, including deposit preparation and fuel operations, where applicable.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational skills
Ability to apply critical thinking skills in all situations
Ability to apply root cause techniques in order to solve problems
Ability to handle multiple projects simultaneously and independently
Proven self-starter with demonstrated ability to make decisions
Understanding of store finances and awareness of impact to business
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Excellent relationship building, interpersonal and leadership skills
Ability to learn and utilize the store's technology

Basic Qualifications:

High School Diploma or GED equivalent
Leadership experience required, leadership experience in a food service environment preferred
Flexible availability which may include all shifts, weekends, and holidays, based on business needs
Ability to work 35 - 40 hours per week
Experience selecting, training, performance management of staff, sales building, scheduling and managing expenses
Experienced in all areas of store operations, including foodservice
Experience effectively implementing change and demonstrated results in execution
Serve Safe Certification
Proven and consistently demonstrated skills in the following:
Exceptional Customer Service
Relationship Building
Effective Communication
Training

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Wawa is a family of more than 850 stores and 30,000+ associates with a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other. With proud roots as a family-owned business, Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Today, Wawa continues to evolve from traditional convenience to -boundless convenience.- We believe Wawa is its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. As an associate-owned organization, our people always come first. Wawa focuses on cultivating talent within and we are consistently recognized for our values-driven culture that is at the heart of everything we do.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

Company:

Wawa, Inc.

Assistant General Manager - Wawa, Inc.

Posted: Mar 02, 2022 06:46
Gilbertsville, Pennsylvania

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Job Description

STR08067 - Gilbertsville

Job Description

The Assistant General Manager (AGM) is responsible for leading the day-to-day operations of the store in the absence of the General Manager and to otherwise support the General Manager in all facets of running the store. The AGM will review business results, including profitability, and plan for continued improvement. The AGM supports the selection and development of all Customer Service Associates and in conjunction with the FBM is responsible for the training of all Customer Service Associates in the store. The AGM is responsible for ordering goods and scheduling labor. The AGM is responsible to manage and oversee all safety processes within the store. The AGM ensures an exceptional customer experience. Where applicable, this position will assist the GM with managing the fuel offer.

Principal Duties:

Ensure a pleasant shopping experience for all customers. Respond to and resolve customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
Execute the corporate training plan for all CSAs and effectively conduct hands-on training to ensure associate proficiency. Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures and practices.
Supervise the day-to-day task assignments and performance for all associates. Assist with all matters relating to Customer Service Associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.
Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business. Delegate tasks and follow-up as necessary. In full-serve fuel stores, responsibilities include supporting the GM with all areas of fuel labor, including preparation of the schedule.
Monitor and analyze business processes and results to profitably achieve store goals. Examples include: reviewing and analyzing reports, completing the store performance tracking board, and managing shrink and spoilage.
Manage cash and lottery processes.
Analyze results and trends and prepare action plans to leverage the store's strengths and address areas of opportunity. Ensure the execution of all action plans.
Build relationships with community partners to connect the store with its community.
Ensure safety program execution and fulfill the store safety leader role.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational skills
Ability to apply critical thinking skills in all situations
Ability to apply root cause techniques in order to solve problems
Ability to handle multiple projects simultaneously and independently
Proven self-starter with demonstrated ability to make decisions
Understanding of store finances and awareness of impact to business
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Excellent relationship building, interpersonal and leadership skills
Ability to learn and utilize the store's technology

Basic Qualifications:

High School Diploma or GED equivalent
Leadership experience required, leadership experience in a food service environment preferred
Flexible availability which may include all shifts, weekends, and holidays, based on business needs
Ability to work 35 - 40 hours per week
Experience selecting, training, performance management of staff, sales building, labor allocation & scheduling, managing expenses
Experienced in all areas of store operations, including foodservice
Experience effectively implementing change and demonstrated results in execution
Serve Safe Certification
Proven and consistently demonstrated skills in the following:
Exceptional Customer Service
Relationship Building
Effective Communication
Training
Ability to relocate as needed preferred

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Wawa is a family of more than 850 stores and 30,000+ associates with a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other. With proud roots as a family-owned business, Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Today, Wawa continues to evolve from traditional convenience to -boundless convenience.- We believe Wawa is its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. As an associate-owned organization, our people always come first. Wawa focuses on cultivating talent within and we are consistently recognized for our values-driven culture that is at the heart of everything we do.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

Company:

Wawa, Inc.

Night Supervisor (Overnights) - Wawa, Inc.

Posted: Mar 02, 2022 06:46
Naples, Florida

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Job Description

STR05228 - Naples

Job Description

The Night Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. This position will be scheduled primarily on 3rd shifts (overnight) to manage tasks that are typically reserved for nighttime shifts. Occasionally this position will be scheduled on 2nd shifts (daytime) based on business needs. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:

Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries in a courteous and timely manner. Respond to and resolve customer inquiries and solicit customer feedback and input.
Ensure execution of established safety, security, quality, and store operations policies and standards. Demonstrate knowledge of and follow Wawa's Crisis Management procedures when necessary.
Provide direction, motivation, and coaching for associates during the shift.
Recognize associates and celebrate accomplishments.
Enforce Wawa's cash handling and accountability processes and perform manager functions on register.
Administrate check-in of external and internal vendors according to corporate procedures.
Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational skills
Ability to defuse issues using de-escalation and problem-solving techniques
Proven self-starter with demonstrated ability to make decisions
Excellent relationship building and leadership skills
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs.
Ability to learn and utilize the store's technology
Must have reliable transportation
Must be at least 18 years old to be considered for this role
Ability to direct others and prioritize tasks

Basic Qualifications:

High School Diploma or GED equivalent
Ability to work 35 - 40 hours per week
Ability to work primarily 3rd shifts (overnight) with an occasional 2nd shift (daytime), weekends and holidays, based on business needs
Experience leading, developing and selecting teams preferred
Experience effectively implementing change and demonstrated results in execution
Leadership experience in a fast-paced retail, food service, or fuel environment preferred
Experienced in all areas of store operations, including foodservice
Proven and consistently demonstrated skills in the following:
Exceptional Customer Service
Relationship Building
Effective Communication

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Wawa is a family of more than 850 stores and 30,000+ associates with a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other. With proud roots as a family-owned business, Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Today, Wawa continues to evolve from traditional convenience to -boundless convenience.- We believe Wawa is its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. As an associate-owned organization, our people always come first. Wawa focuses on cultivating talent within and we are consistently recognized for our values-driven culture that is at the heart of everything we do.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

Company:

Wawa, Inc.

Night Supervisor (Overnights) - Wawa, Inc.

Posted: Mar 02, 2022 06:45
Naples, Florida

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Job Description

STR05238 - Naples

Job Description

The Night Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. This position will be scheduled primarily on 3rd shifts (overnight) to manage tasks that are typically reserved for nighttime shifts. Occasionally this position will be scheduled on 2nd shifts (daytime) based on business needs. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:

Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries in a courteous and timely manner. Respond to and resolve customer inquiries and solicit customer feedback and input.
Ensure execution of established safety, security, quality, and store operations policies and standards. Demonstrate knowledge of and follow Wawa's Crisis Management procedures when necessary.
Provide direction, motivation, and coaching for associates during the shift.
Recognize associates and celebrate accomplishments.
Enforce Wawa's cash handling and accountability processes and perform manager functions on register.
Administrate check-in of external and internal vendors according to corporate procedures.
Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational skills
Ability to defuse issues using de-escalation and problem-solving techniques
Proven self-starter with demonstrated ability to make decisions
Excellent relationship building and leadership skills
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs.
Ability to learn and utilize the store's technology
Must have reliable transportation
Must be at least 18 years old to be considered for this role
Ability to direct others and prioritize tasks

Basic Qualifications:

High School Diploma or GED equivalent
Ability to work 35 - 40 hours per week
Ability to work primarily 3rd shifts (overnight) with an occasional 2nd shift (daytime), weekends and holidays, based on business needs
Experience leading, developing and selecting teams preferred
Experience effectively implementing change and demonstrated results in execution
Leadership experience in a fast-paced retail, food service, or fuel environment preferred
Experienced in all areas of store operations, including foodservice
Proven and consistently demonstrated skills in the following:
Exceptional Customer Service
Relationship Building
Effective Communication

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Wawa is a family of more than 850 stores and 30,000+ associates with a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other. With proud roots as a family-owned business, Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Today, Wawa continues to evolve from traditional convenience to -boundless convenience.- We believe Wawa is its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. As an associate-owned organization, our people always come first. Wawa focuses on cultivating talent within and we are consistently recognized for our values-driven culture that is at the heart of everything we do.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

Company:

Wawa, Inc.

Food & Beverage Manager - Wawa, Inc.

Posted: Mar 02, 2022 06:43
Gilbertsville, Pennsylvania

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Job Description

STR08067 - Gilbertsville

Job Description

The Food & Beverage Manager (FBM) is responsible for managing all aspects of the food service and beverage operation. By utilizing the food service team, this manager is responsible for the efficient execution of all fresh food/ food service programs in compliance with corporate and regulatory guidelines and supporting the General Manager in all facets of running the store. The FBM, in conjunction with the AGM, is responsible for training the Customer Service Associates in the store. The FBM is responsible for maintaining a safe, sanitary and appetizing food service environment. The FBM ensures an exceptional customer experience.

Principal Duties:

Ensure a pleasant shopping experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
Ensure the 24/7 execution of all food service programs including proper ordering, production planning, product handling and display.
Responsible to meet and/or exceed food service and beverage performance and profitability goals according to corporate objectives.
Execute food service efficiencies and ensure planograms are utilized and followed.
Oversee the inventory and ordering of product and supplies and ensure routine maintenance and upkeep of the food service equipment and facilities.
Analyze food service results and trends. Prepare action plans to leverage the store's fresh food strengths and address areas of opportunity to ensure food service profitability. Execute all action plans.
Responsible to be an expert on all food service marketing programs, campaigns, strategies and initiatives. Educate all food service associates to be the same.
Execute the training, coaching and performance management of food service customer service associates. Assist with all matters relating to food service associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.
Execute the corporate training plan for all food service CSAs and effectively conduct hands on training to ensure associate proficiency.
Ensure execution of established safety, security, quality, and store operations policies, procedures and practices.
As needed, the FBM will need to run shift, including deposit preparation and fuel operations, where applicable.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational skills
Ability to apply critical thinking skills in all situations
Ability to apply root cause techniques in order to solve problems
Ability to handle multiple projects simultaneously and independently
Proven self-starter with demonstrated ability to make decisions
Understanding of store finances and awareness of impact to business
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Excellent relationship building, interpersonal and leadership skills
Ability to learn and utilize the store's technology

Basic Qualifications:

High School Diploma or GED equivalent
Leadership experience required, leadership experience in a food service environment preferred
Flexible availability which may include all shifts, weekends, and holidays, based on business needs
Ability to work 35 - 40 hours per week
Experience selecting, training, performance management of staff, sales building, scheduling and managing expenses
Experienced in all areas of store operations, including foodservice
Experience effectively implementing change and demonstrated results in execution
Serve Safe Certification
Proven and consistently demonstrated skills in the following:
Exceptional Customer Service
Relationship Building
Effective Communication
Training

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Wawa is a family of more than 850 stores and 30,000+ associates with a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other. With proud roots as a family-owned business, Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Today, Wawa continues to evolve from traditional convenience to -boundless convenience.- We believe Wawa is its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. As an associate-owned organization, our people always come first. Wawa focuses on cultivating talent within and we are consistently recognized for our values-driven culture that is at the heart of everything we do.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

Company:

Wawa, Inc.

Food and Beverage Manager - Wawa, Inc.

Posted: Mar 02, 2022 06:42
West Ocean City, Maryland

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Job Description

STR00556 - West Ocean City

Job Description

The Food & Beverage Manager (FBM) is responsible for managing all aspects of the food service and beverage operation. By utilizing the food service team, this manager is responsible for the efficient execution of all fresh food/ food service programs in compliance with corporate and regulatory guidelines and supporting the General Manager in all facets of running the store. The FBM, in conjunction with the AGM, is responsible for training the Customer Service Associates in the store. The FBM is responsible for maintaining a safe, sanitary and appetizing food service environment. The FBM ensures an exceptional customer experience.

Principal Duties:

Ensure a pleasant shopping experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
Ensure the 24/7 execution of all food service programs including proper ordering, production planning, product handling and display.
Responsible to meet and/or exceed food service and beverage performance and profitability goals according to corporate objectives.
Execute food service efficiencies and ensure planograms are utilized and followed.
Oversee the inventory and ordering of product and supplies and ensure routine maintenance and upkeep of the food service equipment and facilities.
Analyze food service results and trends. Prepare action plans to leverage the store's fresh food strengths and address areas of opportunity to ensure food service profitability. Execute all action plans.
Responsible to be an expert on all food service marketing programs, campaigns, strategies and initiatives. Educate all food service associates to be the same.
Execute the training, coaching and performance management of food service customer service associates. Assist with all matters relating to food service associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.
Execute the corporate training plan for all food service CSAs and effectively conduct hands on training to ensure associate proficiency.
Ensure execution of established safety, security, quality, and store operations policies, procedures and practices.
As needed, the FBM will need to run shift, including deposit preparation and fuel operations, where applicable.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational skills
Ability to apply critical thinking skills in all situations
Ability to apply root cause techniques in order to solve problems
Ability to handle multiple projects simultaneously and independently
Proven self-starter with demonstrated ability to make decisions
Understanding of store finances and awareness of impact to business
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Excellent relationship building, interpersonal and leadership skills
Ability to learn and utilize the store's technology

Basic Qualifications:

High School Diploma or GED equivalent
Leadership experience required, leadership experience in a food service environment preferred
Flexible availability which may include all shifts, weekends, and holidays, based on business needs
Ability to work 35 - 40 hours per week
Experience selecting, training, performance management of staff, sales building, scheduling and managing expenses
Experienced in all areas of store operations, including foodservice
Experience effectively implementing change and demonstrated results in execution
Serve Safe Certification
Proven and consistently demonstrated skills in the following:
Exceptional Customer Service
Relationship Building
Effective Communication
Training

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Wawa is a family of more than 850 stores and 30,000+ associates with a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other. With proud roots as a family-owned business, Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Today, Wawa continues to evolve from traditional convenience to -boundless convenience.- We believe Wawa is its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. As an associate-owned organization, our people always come first. Wawa focuses on cultivating talent within and we are consistently recognized for our values-driven culture that is at the heart of everything we do.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

Company:

Wawa, Inc.

Night Supervisor - Wawa, Inc.

Posted: Feb 25, 2022 09:43
Lehigh Acres, Florida

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Job Description

STR05200 - Lehigh Acres

Job Description

The Night Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. This position will be scheduled primarily on 3rd shifts (overnight) to manage tasks that are typically reserved for nighttime shifts. Occasionally this position will be scheduled on 2nd shifts (daytime) based on business needs. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:

Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries in a courteous and timely manner. Respond to and resolve customer inquiries and solicit customer feedback and input.
Ensure execution of established safety, security, quality, and store operations policies and standards. Demonstrate knowledge of and follow Wawa's Crisis Management procedures when necessary.
Provide direction, motivation, and coaching for associates during the shift.
Recognize associates and celebrate accomplishments.
Enforce Wawa's cash handling and accountability processes and perform manager functions on register.
Administrate check-in of external and internal vendors according to corporate procedures.
Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational skills
Ability to defuse issues using de-escalation and problem-solving techniques
Proven self-starter with demonstrated ability to make decisions
Excellent relationship building and leadership skills
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs.
Ability to learn and utilize the store's technology
Must have reliable transportation
Must be at least 18 years old to be considered for this role
Ability to direct others and prioritize tasks

Basic Qualifications:

High School Diploma or GED equivalent
Ability to work 35 - 40 hours per week
Ability to work primarily 3rd shifts (overnight) with an occasional 2nd shift (daytime), weekends and holidays, based on business needs
Experience leading, developing and selecting teams preferred
Experience effectively implementing change and demonstrated results in execution
Leadership experience in a fast-paced retail, food service, or fuel environment preferred
Experienced in all areas of store operations, including foodservice
Proven and consistently demonstrated skills in the following:
Exceptional Customer Service
Relationship Building
Effective Communication

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Wawa is a family of more than 850 stores and 30,000+ associates with a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other. With proud roots as a family-owned business, Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Today, Wawa continues to evolve from traditional convenience to -boundless convenience.- We believe Wawa is its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. As an associate-owned organization, our people always come first. Wawa focuses on cultivating talent within and we are consistently recognized for our values-driven culture that is at the heart of everything we do.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

Company:

Wawa, Inc.

Assistant General Manager (9100) - Wawa, Inc.

Posted: Feb 25, 2022 09:43
Lehigh Acres, Florida

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Job Description

STR05200 - Lehigh Acres

Job Description

The Assistant General Manager (AGM) is responsible for leading the day-to-day operations of the store in the absence of the General Manager and to otherwise support the General Manager in all facets of running the store. The AGM will review business results, including profitability, and plan for continued improvement. The AGM supports the selection and development of all Customer Service Associates and in conjunction with the FBM is responsible for the training of all Customer Service Associates in the store. The AGM is responsible for ordering goods and scheduling labor. The AGM is responsible to manage and oversee all safety processes within the store. The AGM ensures an exceptional customer experience. Where applicable, this position will assist the GM with managing the fuel offer.

Principal Duties:

Ensure a pleasant shopping experience for all customers. Respond to and resolve customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
Execute the corporate training plan for all CSAs and effectively conduct hands-on training to ensure associate proficiency. Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures and practices.
Supervise the day-to-day task assignments and performance for all associates. Assist with all matters relating to Customer Service Associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.
Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business. Delegate tasks and follow-up as necessary. In full-serve fuel stores, responsibilities include supporting the GM with all areas of fuel labor, including preparation of the schedule.
Monitor and analyze business processes and results to profitably achieve store goals. Examples include: reviewing and analyzing reports, completing the store performance tracking board, and managing shrink and spoilage.
Manage cash and lottery processes.
Analyze results and trends and prepare action plans to leverage the store's strengths and address areas of opportunity. Ensure the execution of all action plans.
Build relationships with community partners to connect the store with its community.
Ensure safety program execution and fulfill the store safety leader role.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational skills
Ability to apply critical thinking skills in all situations
Ability to apply root cause techniques in order to solve problems
Ability to handle multiple projects simultaneously and independently
Proven self-starter with demonstrated ability to make decisions
Understanding of store finances and awareness of impact to business
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Excellent relationship building, interpersonal and leadership skills
Ability to learn and utilize the store's technology

Basic Qualifications:

High School Diploma or GED equivalent
Leadership experience required, leadership experience in a food service environment preferred
Flexible availability which may include all shifts, weekends, and holidays, based on business needs
Ability to work 35 - 40 hours per week
Experience selecting, training, performance management of staff, sales building, labor allocation & scheduling, managing expenses
Experienced in all areas of store operations, including foodservice
Experience effectively implementing change and demonstrated results in execution
Serve Safe Certification
Proven and consistently demonstrated skills in the following:
Exceptional Customer Service
Relationship Building
Effective Communication
Training
Ability to relocate as needed preferred

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Wawa is a family of more than 850 stores and 30,000+ associates with a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other. With proud roots as a family-owned business, Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Today, Wawa continues to evolve from traditional convenience to -boundless convenience.- We believe Wawa is its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. As an associate-owned organization, our people always come first. Wawa focuses on cultivating talent within and we are consistently recognized for our values-driven culture that is at the heart of everything we do.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

Company:

Wawa, Inc.

Assistant General Manager - Wawa, Inc.

Posted: Feb 25, 2022 09:43
Naples, Florida

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Job Description

STR05238 - Naples

Job Description

The Assistant General Manager (AGM) is responsible for leading the day-to-day operations of the store in the absence of the General Manager and to otherwise support the General Manager in all facets of running the store. The AGM will review business results, including profitability, and plan for continued improvement. The AGM supports the selection and development of all Customer Service Associates and in conjunction with the FBM is responsible for the training of all Customer Service Associates in the store. The AGM is responsible for ordering goods and scheduling labor. The AGM is responsible to manage and oversee all safety processes within the store. The AGM ensures an exceptional customer experience. Where applicable, this position will assist the GM with managing the fuel offer.

Principal Duties:

Ensure a pleasant shopping experience for all customers. Respond to and resolve customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
Execute the corporate training plan for all CSAs and effectively conduct hands-on training to ensure associate proficiency. Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures and practices.
Supervise the day-to-day task assignments and performance for all associates. Assist with all matters relating to Customer Service Associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.
Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business. Delegate tasks and follow-up as necessary. In full-serve fuel stores, responsibilities include supporting the GM with all areas of fuel labor, including preparation of the schedule.
Monitor and analyze business processes and results to profitably achieve store goals. Examples include: reviewing and analyzing reports, completing the store performance tracking board, and managing shrink and spoilage.
Manage cash and lottery processes.
Analyze results and trends and prepare action plans to leverage the store's strengths and address areas of opportunity. Ensure the execution of all action plans.
Build relationships with community partners to connect the store with its community.
Ensure safety program execution and fulfill the store safety leader role.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational skills
Ability to apply critical thinking skills in all situations
Ability to apply root cause techniques in order to solve problems
Ability to handle multiple projects simultaneously and independently
Proven self-starter with demonstrated ability to make decisions
Understanding of store finances and awareness of impact to business
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Excellent relationship building, interpersonal and leadership skills
Ability to learn and utilize the store's technology

Basic Qualifications:

High School Diploma or GED equivalent
Leadership experience required, leadership experience in a food service environment preferred
Flexible availability which may include all shifts, weekends, and holidays, based on business needs
Ability to work 35 - 40 hours per week
Experience selecting, training, performance management of staff, sales building, labor allocation & scheduling, managing expenses
Experienced in all areas of store operations, including foodservice
Experience effectively implementing change and demonstrated results in execution
Serve Safe Certification
Proven and consistently demonstrated skills in the following:
Exceptional Customer Service
Relationship Building
Effective Communication
Training
Ability to relocate as needed preferred

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Wawa is a family of more than 850 stores and 30,000+ associates with a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other. With proud roots as a family-owned business, Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Today, Wawa continues to evolve from traditional convenience to -boundless convenience.- We believe Wawa is its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. As an associate-owned organization, our people always come first. Wawa focuses on cultivating talent within and we are consistently recognized for our values-driven culture that is at the heart of everything we do.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

Company:

Wawa, Inc.

Customer Service Supervisor - Wawa, Inc.

Posted: Feb 25, 2022 09:43
Naples, Florida

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Job Description

STR05228 - Naples

Job Description

The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:

Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner.
Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.
Provide direction, motivation, and coaching for associates during the shift.
Ensure the 24/7 execution of all customer service programs and processes.
Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable.
Complete cash and lottery processes.
Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.
Check in vendors.
Recognize associates and celebrate accomplishments.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Excellent relationship building and leadership skills
Detail oriented and excellent organizational skills
Ability to defuse issues using de-escalation and problem solving techniques
Proven self-starter with demonstrated ability to make decisions
Ability to learn and utilize the store's technology
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Must have reliable transportation
Must be at least 18 years old to be considered for this role
Ability to direct others and prioritize tasks

Basic Qualifications:

High School Diploma or GED equivalent
Ability to work 35 - 40 hours per week
Experience effectively implementing change and demonstrated results in execution
Flexible availability which may include all shifts, weekends, and holidays, based on business needs
Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred
Experience training, sales building, management of expenses, and food service menu planning
Experienced in all areas of store operations, including foodservice
Experience leading, developing and selecting teams preferred
Proven and consistently demonstrated skills in the following:
Exceptional Customer Service
Relationship Building
Effective Communication

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Wawa is a family of more than 850 stores and 30,000+ associates with a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other. With proud roots as a family-owned business, Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Today, Wawa continues to evolve from traditional convenience to -boundless convenience.- We believe Wawa is its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. As an associate-owned organization, our people always come first. Wawa focuses on cultivating talent within and we are consistently recognized for our values-driven culture that is at the heart of everything we do.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

Company:

Wawa, Inc.

Night Supervisor - Wawa, Inc.

Posted: Feb 25, 2022 09:42
Naples, Florida

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Job Description

STR05297 - Naples

Job Description

The Night Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. This position will be scheduled primarily on 3rd shifts (overnight) to manage tasks that are typically reserved for nighttime shifts. Occasionally this position will be scheduled on 2nd shifts (daytime) based on business needs. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:

Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries in a courteous and timely manner. Respond to and resolve customer inquiries and solicit customer feedback and input.
Ensure execution of established safety, security, quality, and store operations policies and standards. Demonstrate knowledge of and follow Wawa's Crisis Management procedures when necessary.
Provide direction, motivation, and coaching for associates during the shift.
Recognize associates and celebrate accomplishments.
Enforce Wawa's cash handling and accountability processes and perform manager functions on register.
Administrate check-in of external and internal vendors according to corporate procedures.
Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational skills
Ability to defuse issues using de-escalation and problem-solving techniques
Proven self-starter with demonstrated ability to make decisions
Excellent relationship building and leadership skills
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs.
Ability to learn and utilize the store's technology
Must have reliable transportation
Must be at least 18 years old to be considered for this role
Ability to direct others and prioritize tasks

Basic Qualifications:

High School Diploma or GED equivalent
Ability to work 35 - 40 hours per week
Ability to work primarily 3rd shifts (overnight) with an occasional 2nd shift (daytime), weekends and holidays, based on business needs
Experience leading, developing and selecting teams preferred
Experience effectively implementing change and demonstrated results in execution
Leadership experience in a fast-paced retail, food service, or fuel environment preferred
Experienced in all areas of store operations, including foodservice
Proven and consistently demonstrated skills in the following:
Exceptional Customer Service
Relationship Building
Effective Communication

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Wawa is a family of more than 850 stores and 30,000+ associates with a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other. With proud roots as a family-owned business, Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Today, Wawa continues to evolve from traditional convenience to -boundless convenience.- We believe Wawa is its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. As an associate-owned organization, our people always come first. Wawa focuses on cultivating talent within and we are consistently recognized for our values-driven culture that is at the heart of everything we do.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

Company:

Wawa, Inc.

Customer Service Associate - Wawa, Inc.

Posted: Feb 25, 2022 09:40
Hereford, Pennsylvania

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Job Description

STR08155 - Hereford, PA 18056

Job Description

Job Title: Customer Service Associate

Location: Field

Department: Store Operations

Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports Wawa's vision to fulfill lives every day.

Principal Duties:

Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
Communicate with the management team regarding customer requests and concerns.
Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.
Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.
Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
Prepare all made to order food and/or beverages according to recipe or customer specifications.
Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.
Ensure the proper execution of assigned foodservice and beverage programs and procedures.
Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.
Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa's policy manual, training materials and other publications.
Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.
Complete other tasks as assigned by store management.

Essential Functions:

Ability to work well individually as well as in a team environment
Good communication skills
Excellent customer service skills
Ability to learn FSRA process and procedures and demonstrate on a daily basis
Ability to work overtime as needed
Ability to multi-task in fast paced environment
Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
Must be at least 16 years old
Must have reliable transportation
Must wear slip resistant shoes at all times
Must be able to tolerate exposure to cleaning products

Basic Qualifications:

Pursuit of or high school diploma or equivalent, preferred
Prior food service and/or customer service experience preferred

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Wawa is a family of more than 850 stores and 30,000+ associates with a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other. With proud roots as a family-owned business, Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Today, Wawa continues to evolve from traditional convenience to -boundless convenience.- We believe Wawa is its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. As an associate-owned organization, our people always come first. Wawa focuses on cultivating talent within and we are consistently recognized for our values-driven culture that is at the heart of everything we do.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

Company:

Wawa, Inc.

Night Supervisor - Wawa, Inc.

Posted: Feb 25, 2022 09:39
Fort Myers, Florida

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Job Description

STR05169 - Fort Myers

Job Description

The Night Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. This position will be scheduled primarily on 3rd shifts (overnight) to manage tasks that are typically reserved for nighttime shifts. Occasionally this position will be scheduled on 2nd shifts (daytime) based on business needs. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:

Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries in a courteous and timely manner. Respond to and resolve customer inquiries and solicit customer feedback and input.
Ensure execution of established safety, security, quality, and store operations policies and standards. Demonstrate knowledge of and follow Wawa's Crisis Management procedures when necessary.
Provide direction, motivation, and coaching for associates during the shift.
Recognize associates and celebrate accomplishments.
Enforce Wawa's cash handling and accountability processes and perform manager functions on register.
Administrate check-in of external and internal vendors according to corporate procedures.
Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational skills
Ability to defuse issues using de-escalation and problem-solving techniques
Proven self-starter with demonstrated ability to make decisions
Excellent relationship building and leadership skills
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs.
Ability to learn and utilize the store's technology
Must have reliable transportation
Must be at least 18 years old to be considered for this role
Ability to direct others and prioritize tasks

Basic Qualifications:

High School Diploma or GED equivalent
Ability to work 35 - 40 hours per week
Ability to work primarily 3rd shifts (overnight) with an occasional 2nd shift (daytime), weekends and holidays, based on business needs
Experience leading, developing and selecting teams preferred
Experience effectively implementing change and demonstrated results in execution
Leadership experience in a fast-paced retail, food service, or fuel environment preferred
Experienced in all areas of store operations, including foodservice
Proven and consistently demonstrated skills in the following:
Exceptional Customer Service
Relationship Building
Effective Communication

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Wawa is a family of more than 850 stores and 30,000+ associates with a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other. With proud roots as a family-owned business, Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Today, Wawa continues to evolve from traditional convenience to -boundless convenience.- We believe Wawa is its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. As an associate-owned organization, our people always come first. Wawa focuses on cultivating talent within and we are consistently recognized for our values-driven culture that is at the heart of everything we do.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

Company:

Wawa, Inc.

Supervisor - Overnights - Wawa, Inc.

Posted: Feb 25, 2022 09:39
Orlando, Florida

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Job Description

STR05189 - Orlando

Job Description

Job Title: Supervisor

Location: Field

Department: Store Operations

Shift: Overnights*

*Associates in this position will receive a $1.50 shift differential for hours worked between 12am-6am.

Job Summary: The Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. This position is responsible for ensuring efficient productivity, quality execution and will make appropriate recommendations to the store management team regarding any store concern or opportunity. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:

Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries in a courteous and timely manner. Respond to and resolve customer inquiries and solicit customer feedback and input.
Facilitate flawless execution of flow between the associate, the customer, and their orders, ensuring overall food service and beverage effectiveness.
Ensure execution of established safety, security, quality, and store operations policies and standards. Demonstrate knowledge of and follow Wawa's Crisis Management procedures when necessary.
Provide direction, motivation, and coaching for associates during the shift.
Prepare and maintain stock levels for all appropriate food service items by day part.
Communicate opportunities for growth within food service and beverage area to the Food and Beverage Manager.
Recognize associates and celebrate accomplishments.
Enforce Wawa's cash handling and accountability processes and perform manager functions on register.
Administer check-in of external and internal vendors according to corporate procedures.
Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational skills
Ability to defuse issues using de-escalation and problem solving techniques
Proven self-starter with demonstrated ability to make decisions
Excellent relationship building and leadership skills
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Ability to learn and utilize the store's technology
Must have reliable transportation
Must be at least 18 years old to be considered for this role
Ability to direct others and prioritize tasks

Basic Qualifications:

High School Diploma or GED equivalent
Ability to work 35 - 40 hours per week
Flexible availability which may include all shifts, weekends, and holidays, based on business needs
Experience leading, developing and selecting teams preferred
Experience training, sales building, management of expenses, and food service menu planning
Experience effectively implementing change and demonstrated results in execution
Leadership experience in a fast-paced retail, food service, or fuel environment preferred
Experienced in all areas of store operations, including foodservice
Proven and consistently demonstrated skills in the following:
Exceptional Customer Service
Relationship Building
Effective Communication

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Wawa is a family of more than 850 stores and 30,000+ associates with a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other. With proud roots as a family-owned business, Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Today, Wawa continues to evolve from traditional convenience to -boundless convenience.- We believe Wawa is its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. As an associate-owned organization, our people always come first. Wawa focuses on cultivating talent within and we are consistently recognized for our values-driven culture that is at the heart of everything we do.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

Company:

Wawa, Inc.

Customer Service Supervisor - Wawa, Inc.

Posted: Feb 23, 2022 10:19
Manassas, Virginia

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Job Description

STR08637 - Manassas

Job Description

The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:

Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner.
Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.
Provide direction, motivation, and coaching for associates during the shift.
Ensure the 24/7 execution of all customer service programs and processes.
Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable.
Complete cash and lottery processes.
Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.
Check in vendors.
Recognize associates and celebrate accomplishments.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Excellent relationship building and leadership skills
Detail oriented and excellent organizational skills
Ability to defuse issues using de-escalation and problem solving techniques
Proven self-starter with demonstrated ability to make decisions
Ability to learn and utilize the store's technology
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Must have reliable transportation
Must be at least 18 years old to be considered for this role
Ability to direct others and prioritize tasks

Basic Qualifications:

High School Diploma or GED equivalent
Ability to work 35 - 40 hours per week
Experience effectively implementing change and demonstrated results in execution
Flexible availability which may include all shifts, weekends, and holidays, based on business needs
Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred
Experience training, sales building, management of expenses, and food service menu planning
Experienced in all areas of store operations, including foodservice
Experience leading, developing and selecting teams preferred
Proven and consistently demonstrated skills in the following:
Exceptional Customer Service
Relationship Building
Effective Communication

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Wawa is a family of more than 850 stores and 30,000+ associates with a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other. With proud roots as a family-owned business, Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Today, Wawa continues to evolve from traditional convenience to -boundless convenience.- We believe Wawa is its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. As an associate-owned organization, our people always come first. Wawa focuses on cultivating talent within and we are consistently recognized for our values-driven culture that is at the heart of everything we do.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

Company:

Wawa, Inc.

Assistant General Manager - Wawa, Inc.

Posted: Feb 23, 2022 10:19
Davie, Florida

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Job Description

STR05249 - Davie

Job Description

The Assistant General Manager (AGM) is responsible for leading the day-to-day operations of the store in the absence of the General Manager and to otherwise support the General Manager in all facets of running the store. The AGM will review business results, including profitability, and plan for continued improvement. The AGM supports the selection and development of all Customer Service Associates and in conjunction with the FBM is responsible for the training of all Customer Service Associates in the store. The AGM is responsible for ordering goods and scheduling labor. The AGM is responsible to manage and oversee all safety processes within the store. The AGM ensures an exceptional customer experience. Where applicable, this position will assist the GM with managing the fuel offer.

Principal Duties:

Ensure a pleasant shopping experience for all customers. Respond to and resolve customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
Execute the corporate training plan for all CSAs and effectively conduct hands-on training to ensure associate proficiency. Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures and practices.
Supervise the day-to-day task assignments and performance for all associates. Assist with all matters relating to Customer Service Associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.
Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business. Delegate tasks and follow-up as necessary. In full-serve fuel stores, responsibilities include supporting the GM with all areas of fuel labor, including preparation of the schedule.
Monitor and analyze business processes and results to profitably achieve store goals. Examples include: reviewing and analyzing reports, completing the store performance tracking board, and managing shrink and spoilage.
Manage cash and lottery processes.
Analyze results and trends and prepare action plans to leverage the store's strengths and address areas of opportunity. Ensure the execution of all action plans.
Build relationships with community partners to connect the store with its community.
Ensure safety program execution and fulfill the store safety leader role.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational skills
Ability to apply critical thinking skills in all situations
Ability to apply root cause techniques in order to solve problems
Ability to handle multiple projects simultaneously and independently
Proven self-starter with demonstrated ability to make decisions
Understanding of store finances and awareness of impact to business
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Excellent relationship building, interpersonal and leadership skills
Ability to learn and utilize the store's technology

Basic Qualifications:

High School Diploma or GED equivalent
Leadership experience required, leadership experience in a food service environment preferred
Flexible availability which may include all shifts, weekends, and holidays, based on business needs
Ability to work 35 - 40 hours per week
Experience selecting, training, performance management of staff, sales building, labor allocation & scheduling, managing expenses
Experienced in all areas of store operations, including foodservice
Experience effectively implementing change and demonstrated results in execution
Serve Safe Certification
Proven and consistently demonstrated skills in the following:
Exceptional Customer Service
Relationship Building
Effective Communication
Training
Ability to relocate as needed preferred

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Wawa is a family of more than 850 stores and 30,000+ associates with a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other. With proud roots as a family-owned business, Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Today, Wawa continues to evolve from traditional convenience to -boundless convenience.- We believe Wawa is its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. As an associate-owned organization, our people always come first. Wawa focuses on cultivating talent within and we are consistently recognized for our values-driven culture that is at the heart of everything we do.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

Company:

Wawa, Inc.

Food and Beverage Manager - Wawa, Inc.

Posted: Feb 23, 2022 10:17
Orlando, Florida

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Job Description

STR05111 - Orlando

Job Description

The Food & Beverage Manager (FBM) is responsible for managing all aspects of the food service and beverage operation. By utilizing the food service team, this manager is responsible for the efficient execution of all fresh food/ food service programs in compliance with corporate and regulatory guidelines and supporting the General Manager in all facets of running the store. The FBM, in conjunction with the AGM, is responsible for training the Customer Service Associates in the store. The FBM is responsible for maintaining a safe, sanitary and appetizing food service environment. The FBM ensures an exceptional customer experience.

Principal Duties:

Ensure a pleasant shopping experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
Ensure the 24/7 execution of all food service programs including proper ordering, production planning, product handling and display.
Responsible to meet and/or exceed food service and beverage performance and profitability goals according to corporate objectives.
Execute food service efficiencies and ensure planograms are utilized and followed.
Oversee the inventory and ordering of product and supplies and ensure routine maintenance and upkeep of the food service equipment and facilities.
Analyze food service results and trends. Prepare action plans to leverage the store's fresh food strengths and address areas of opportunity to ensure food service profitability. Execute all action plans.
Responsible to be an expert on all food service marketing programs, campaigns, strategies and initiatives. Educate all food service associates to be the same.
Execute the training, coaching and performance management of food service customer service associates. Assist with all matters relating to food service associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.
Execute the corporate training plan for all food service CSAs and effectively conduct hands on training to ensure associate proficiency.
Ensure execution of established safety, security, quality, and store operations policies, procedures and practices.
As needed, the FBM will need to run shift, including deposit preparation and fuel operations, where applicable.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational skills
Ability to apply critical thinking skills in all situations
Ability to apply root cause techniques in order to solve problems
Ability to handle multiple projects simultaneously and independently
Proven self-starter with demonstrated ability to make decisions
Understanding of store finances and awareness of impact to business
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Excellent relationship building, interpersonal and leadership skills
Ability to learn and utilize the store's technology

Basic Qualifications:

High School Diploma or GED equivalent
Leadership experience required, leadership experience in a food service environment preferred
Flexible availability which may include all shifts, weekends, and holidays, based on business needs
Ability to work 35 - 40 hours per week
Experience selecting, training, performance management of staff, sales building, scheduling and managing expenses
Experienced in all areas of store operations, including foodservice
Experience effectively implementing change and demonstrated results in execution
Serve Safe Certification
Proven and consistently demonstrated skills in the following:
Exceptional Customer Service
Relationship Building
Effective Communication
Training

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Wawa is a family of more than 850 stores and 30,000+ associates with a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other. With proud roots as a family-owned business, Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Today, Wawa continues to evolve from traditional convenience to -boundless convenience.- We believe Wawa is its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. As an associate-owned organization, our people always come first. Wawa focuses on cultivating talent within and we are consistently recognized for our values-driven culture that is at the heart of everything we do.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

Company:

Wawa, Inc.

Customer Service Supervisor - Wawa, Inc.

Posted: Feb 23, 2022 10:17
Orlando, Florida

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Job Description

STR05131 - Orlando

Job Description

The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:

Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner.
Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.
Provide direction, motivation, and coaching for associates during the shift.
Ensure the 24/7 execution of all customer service programs and processes.
Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable.
Complete cash and lottery processes.
Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.
Check in vendors.
Recognize associates and celebrate accomplishments.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Excellent relationship building and leadership skills
Detail oriented and excellent organizational skills
Ability to defuse issues using de-escalation and problem solving techniques
Proven self-starter with demonstrated ability to make decisions
Ability to learn and utilize the store's technology
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Must have reliable transportation
Must be at least 18 years old to be considered for this role
Ability to direct others and prioritize tasks

Basic Qualifications:

High School Diploma or GED equivalent
Ability to work 35 - 40 hours per week
Experience effectively implementing change and demonstrated results in execution
Flexible availability which may include all shifts, weekends, and holidays, based on business needs
Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred
Experience training, sales building, management of expenses, and food service menu planning
Experienced in all areas of store operations, including foodservice
Experience leading, developing and selecting teams preferred
Proven and consistently demonstrated skills in the following:
Exceptional Customer Service
Relationship Building
Effective Communication

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Wawa is a family of more than 850 stores and 30,000+ associates with a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other. With proud roots as a family-owned business, Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Today, Wawa continues to evolve from traditional convenience to -boundless convenience.- We believe Wawa is its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. As an associate-owned organization, our people always come first. Wawa focuses on cultivating talent within and we are consistently recognized for our values-driven culture that is at the heart of everything we do.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

Company:

Wawa, Inc.

Night Supervisor (Overnights) - Wawa, Inc.

Posted: Feb 23, 2022 10:17
Venice, Florida

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Job Description

STR05225 - Venice

Job Description

The Night Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. This position will be scheduled primarily on 3rd shifts (overnight) to manage tasks that are typically reserved for nighttime shifts. Occasionally this position will be scheduled on 2nd shifts (daytime) based on business needs. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:

Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries in a courteous and timely manner. Respond to and resolve customer inquiries and solicit customer feedback and input.
Ensure execution of established safety, security, quality, and store operations policies and standards. Demonstrate knowledge of and follow Wawa's Crisis Management procedures when necessary.
Provide direction, motivation, and coaching for associates during the shift.
Recognize associates and celebrate accomplishments.
Enforce Wawa's cash handling and accountability processes and perform manager functions on register.
Administrate check-in of external and internal vendors according to corporate procedures.
Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational skills
Ability to defuse issues using de-escalation and problem-solving techniques
Proven self-starter with demonstrated ability to make decisions
Excellent relationship building and leadership skills
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs.
Ability to learn and utilize the store's technology
Must have reliable transportation
Must be at least 18 years old to be considered for this role
Ability to direct others and prioritize tasks

Basic Qualifications:

High School Diploma or GED equivalent
Ability to work 35 - 40 hours per week
Ability to work primarily 3rd shifts (overnight) with an occasional 2nd shift (daytime), weekends and holidays, based on business needs
Experience leading, developing and selecting teams preferred
Experience effectively implementing change and demonstrated results in execution
Leadership experience in a fast-paced retail, food service, or fuel environment preferred
Experienced in all areas of store operations, including foodservice
Proven and consistently demonstrated skills in the following:
Exceptional Customer Service
Relationship Building
Effective Communication

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Wawa is a family of more than 850 stores and 30,000+ associates with a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other. With proud roots as a family-owned business, Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Today, Wawa continues to evolve from traditional convenience to -boundless convenience.- We believe Wawa is its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. As an associate-owned organization, our people always come first. Wawa focuses on cultivating talent within and we are consistently recognized for our values-driven culture that is at the heart of everything we do.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

Company:

Wawa, Inc.

Food and Beverage Manager - Wawa, Inc.

Posted: Feb 23, 2022 10:16
Winter Park, Florida

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Job Description

STR05135 - Winter Park

Job Description

The Food & Beverage Manager (FBM) is responsible for managing all aspects of the food service and beverage operation. By utilizing the food service team, this manager is responsible for the efficient execution of all fresh food/ food service programs in compliance with corporate and regulatory guidelines and supporting the General Manager in all facets of running the store. The FBM, in conjunction with the AGM, is responsible for training the Customer Service Associates in the store. The FBM is responsible for maintaining a safe, sanitary and appetizing food service environment. The FBM ensures an exceptional customer experience.

Principal Duties:

Ensure a pleasant shopping experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
Ensure the 24/7 execution of all food service programs including proper ordering, production planning, product handling and display.
Responsible to meet and/or exceed food service and beverage performance and profitability goals according to corporate objectives.
Execute food service efficiencies and ensure planograms are utilized and followed.
Oversee the inventory and ordering of product and supplies and ensure routine maintenance and upkeep of the food service equipment and facilities.
Analyze food service results and trends. Prepare action plans to leverage the store's fresh food strengths and address areas of opportunity to ensure food service profitability. Execute all action plans.
Responsible to be an expert on all food service marketing programs, campaigns, strategies and initiatives. Educate all food service associates to be the same.
Execute the training, coaching and performance management of food service customer service associates. Assist with all matters relating to food service associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.
Execute the corporate training plan for all food service CSAs and effectively conduct hands on training to ensure associate proficiency.
Ensure execution of established safety, security, quality, and store operations policies, procedures and practices.
As needed, the FBM will need to run shift, including deposit preparation and fuel operations, where applicable.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational skills
Ability to apply critical thinking skills in all situations
Ability to apply root cause techniques in order to solve problems
Ability to handle multiple projects simultaneously and independently
Proven self-starter with demonstrated ability to make decisions
Understanding of store finances and awareness of impact to business
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Excellent relationship building, interpersonal and leadership skills
Ability to learn and utilize the store's technology

Basic Qualifications:

High School Diploma or GED equivalent
Leadership experience required, leadership experience in a food service environment preferred
Flexible availability which may include all shifts, weekends, and holidays, based on business needs
Ability to work 35 - 40 hours per week
Experience selecting, training, performance management of staff, sales building, scheduling and managing expenses
Experienced in all areas of store operations, including foodservice
Experience effectively implementing change and demonstrated results in execution
Serve Safe Certification
Proven and consistently demonstrated skills in the following:
Exceptional Customer Service
Relationship Building
Effective Communication
Training

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Wawa is a family of more than 850 stores and 30,000+ associates with a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other. With proud roots as a family-owned business, Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Today, Wawa continues to evolve from traditional convenience to -boundless convenience.- We believe Wawa is its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. As an associate-owned organization, our people always come first. Wawa focuses on cultivating talent within and we are consistently recognized for our values-driven culture that is at the heart of everything we do.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

Company:

Wawa, Inc.

Food & Beverage Manager - Wawa, Inc.

Posted: Feb 21, 2022 23:51
Fredericksburg, Virginia

Login to Apply

Job Description

STR08617 - Fredericksburg

Job Description

The Food & Beverage Manager (FBM) is responsible for managing all aspects of the food service and beverage operation. By utilizing the food service team, this manager is responsible for the efficient execution of all fresh food/ food service programs in compliance with corporate and regulatory guidelines and supporting the General Manager in all facets of running the store. The FBM, in conjunction with the AGM, is responsible for training the Customer Service Associates in the store. The FBM is responsible for maintaining a safe, sanitary and appetizing food service environment. The FBM ensures an exceptional customer experience.

Principal Duties:

Ensure a pleasant shopping experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
Ensure the 24/7 execution of all food service programs including proper ordering, production planning, product handling and display.
Responsible to meet and/or exceed food service and beverage performance and profitability goals according to corporate objectives.
Execute food service efficiencies and ensure planograms are utilized and followed.
Oversee the inventory and ordering of product and supplies and ensure routine maintenance and upkeep of the food service equipment and facilities.
Analyze food service results and trends. Prepare action plans to leverage the store's fresh food strengths and address areas of opportunity to ensure food service profitability. Execute all action plans.
Responsible to be an expert on all food service marketing programs, campaigns, strategies and initiatives. Educate all food service associates to be the same.
Execute the training, coaching and performance management of food service customer service associates. Assist with all matters relating to food service associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.
Execute the corporate training plan for all food service CSAs and effectively conduct hands on training to ensure associate proficiency.
Ensure execution of established safety, security, quality, and store operations policies, procedures and practices.
As needed, the FBM will need to run shift, including deposit preparation and fuel operations, where applicable.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational skills
Ability to apply critical thinking skills in all situations
Ability to apply root cause techniques in order to solve problems
Ability to handle multiple projects simultaneously and independently
Proven self-starter with demonstrated ability to make decisions
Understanding of store finances and awareness of impact to business
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Excellent relationship building, interpersonal and leadership skills
Ability to learn and utilize the store's technology

Basic Qualifications:

High School Diploma or GED equivalent
Leadership experience required, leadership experience in a food service environment preferred
Flexible availability which may include all shifts, weekends, and holidays, based on business needs
Ability to work 35 - 40 hours per week
Experience selecting, training, performance management of staff, sales building, scheduling and managing expenses
Experienced in all areas of store operations, including foodservice
Experience effectively implementing change and demonstrated results in execution
Serve Safe Certification
Proven and consistently demonstrated skills in the following:
Exceptional Customer Service
Relationship Building
Effective Communication
Training

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Wawa is a family of more than 850 stores and 30,000+ associates with a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other. With proud roots as a family-owned business, Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Today, Wawa continues to evolve from traditional convenience to -boundless convenience.- We believe Wawa is its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. As an associate-owned organization, our people always come first. Wawa focuses on cultivating talent within and we are consistently recognized for our values-driven culture that is at the heart of everything we do.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

Company:

Wawa, Inc.

Customer Service Supervisor - Wawa, Inc.

Posted: Feb 21, 2022 23:51
Eldersburg, Maryland

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Job Description

STR08529 - Eldersburg

Job Description

The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:

Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner.
Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.
Provide direction, motivation, and coaching for associates during the shift.
Ensure the 24/7 execution of all customer service programs and processes.
Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable.
Complete cash and lottery processes.
Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.
Check in vendors.
Recognize associates and celebrate accomplishments.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Excellent relationship building and leadership skills
Detail oriented and excellent organizational skills
Ability to defuse issues using de-escalation and problem solving techniques
Proven self-starter with demonstrated ability to make decisions
Ability to learn and utilize the store's technology
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Must have reliable transportation
Must be at least 18 years old to be considered for this role
Ability to direct others and prioritize tasks

Basic Qualifications:

High School Diploma or GED equivalent
Ability to work 35 - 40 hours per week
Experience effectively implementing change and demonstrated results in execution
Flexible availability which may include all shifts, weekends, and holidays, based on business needs
Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred
Experience training, sales building, management of expenses, and food service menu planning
Experienced in all areas of store operations, including foodservice
Experience leading, developing and selecting teams preferred
Proven and consistently demonstrated skills in the following:
Exceptional Customer Service
Relationship Building
Effective Communication

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Wawa is a family of more than 850 stores and 30,000+ associates with a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other. With proud roots as a family-owned business, Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Today, Wawa continues to evolve from traditional convenience to -boundless convenience.- We believe Wawa is its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. As an associate-owned organization, our people always come first. Wawa focuses on cultivating talent within and we are consistently recognized for our values-driven culture that is at the heart of everything we do.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

Company:

Wawa, Inc.

Customer Service Associate - Wawa, Inc.

Posted: Feb 21, 2022 23:51
North Lauderdale, Florida

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Job Description

STR05372 - North Lauderdale, FL 33068

Job Description

Job Title: Customer Service Associate

Location: Field

Department: Store Operations

Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports Wawa's vision to fulfill lives every day.

Principal Duties:

Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
Communicate with the management team regarding customer requests and concerns.
Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.
Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.
Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
Prepare all made to order food and/or beverages according to recipe or customer specifications.
Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.
Ensure the proper execution of assigned foodservice and beverage programs and procedures.
Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.
Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa's policy manual, training materials and other publications.
Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.
Complete other tasks as assigned by store management.

Essential Functions:

Ability to work well individually as well as in a team environment
Good communication skills
Excellent customer service skills
Ability to learn FSRA process and procedures and demonstrate on a daily basis
Ability to work overtime as needed
Ability to multi-task in fast paced environment
Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
Must be at least 16 years old
Must have reliable transportation
Must wear slip resistant shoes at all times
Must be able to tolerate exposure to cleaning products

Basic Qualifications:

Pursuit of or high school diploma or equivalent, preferred
Prior food service and/or customer service experience preferred

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Wawa is a family of more than 850 stores and 30,000+ associates with a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other. With proud roots as a family-owned business, Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Today, Wawa continues to evolve from traditional convenience to -boundless convenience.- We believe Wawa is its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. As an associate-owned organization, our people always come first. Wawa focuses on cultivating talent within and we are consistently recognized for our values-driven culture that is at the heart of everything we do.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

Company:

Wawa, Inc.

Customer Service Supervisor - Wawa, Inc.

Posted: Feb 21, 2022 23:50
Bel Air, Maryland

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Job Description

STR00586 - Bel Air

Job Description

The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:

Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner.
Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.
Provide direction, motivation, and coaching for associates during the shift.
Ensure the 24/7 execution of all customer service programs and processes.
Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable.
Complete cash and lottery processes.
Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.
Check in vendors.
Recognize associates and celebrate accomplishments.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Excellent relationship building and leadership skills
Detail oriented and excellent organizational skills
Ability to defuse issues using de-escalation and problem solving techniques
Proven self-starter with demonstrated ability to make decisions
Ability to learn and utilize the store's technology
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Must have reliable transportation
Must be at least 18 years old to be considered for this role
Ability to direct others and prioritize tasks

Basic Qualifications:

High School Diploma or GED equivalent
Ability to work 35 - 40 hours per week
Experience effectively implementing change and demonstrated results in execution
Flexible availability which may include all shifts, weekends, and holidays, based on business needs
Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred
Experience training, sales building, management of expenses, and food service menu planning
Experienced in all areas of store operations, including foodservice
Experience leading, developing and selecting teams preferred
Proven and consistently demonstrated skills in the following:
Exceptional Customer Service
Relationship Building
Effective Communication

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Wawa is a family of more than 850 stores and 30,000+ associates with a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other. With proud roots as a family-owned business, Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Today, Wawa continues to evolve from traditional convenience to -boundless convenience.- We believe Wawa is its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. As an associate-owned organization, our people always come first. Wawa focuses on cultivating talent within and we are consistently recognized for our values-driven culture that is at the heart of everything we do.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

Company:

Wawa, Inc.

Food & Beverage Manager - Wawa, Inc.

Posted: Feb 21, 2022 23:50
Richmond, Virginia

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Job Description

STR00672 - Richmond

Job Description

The Food & Beverage Manager (FBM) is responsible for managing all aspects of the food service and beverage operation. By utilizing the food service team, this manager is responsible for the efficient execution of all fresh food/ food service programs in compliance with corporate and regulatory guidelines and supporting the General Manager in all facets of running the store. The FBM, in conjunction with the AGM, is responsible for training the Customer Service Associates in the store. The FBM is responsible for maintaining a safe, sanitary and appetizing food service environment. The FBM ensures an exceptional customer experience.

Principal Duties:

Ensure a pleasant shopping experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
Ensure the 24/7 execution of all food service programs including proper ordering, production planning, product handling and display.
Responsible to meet and/or exceed food service and beverage performance and profitability goals according to corporate objectives.
Execute food service efficiencies and ensure planograms are utilized and followed.
Oversee the inventory and ordering of product and supplies and ensure routine maintenance and upkeep of the food service equipment and facilities.
Analyze food service results and trends. Prepare action plans to leverage the store's fresh food strengths and address areas of opportunity to ensure food service profitability. Execute all action plans.
Responsible to be an expert on all food service marketing programs, campaigns, strategies and initiatives. Educate all food service associates to be the same.
Execute the training, coaching and performance management of food service customer service associates. Assist with all matters relating to food service associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.
Execute the corporate training plan for all food service CSAs and effectively conduct hands on training to ensure associate proficiency.
Ensure execution of established safety, security, quality, and store operations policies, procedures and practices.
As needed, the FBM will need to run shift, including deposit preparation and fuel operations, where applicable.

Essential Functions:

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational skills
Ability to apply critical thinking skills in all situations
Ability to apply root cause techniques in order to solve problems
Ability to handle multiple projects simultaneously and independently
Proven self-starter with demonstrated ability to make decisions
Understanding of store finances and awareness of impact to business
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 35 lbs
Excellent relationship building, interpersonal and leadership skills
Ability to learn and utilize the store's technology

Basic Qualifications:

High School Diploma or GED equivalent
Leadership experience required, leadership experience in a food service environment preferred
Flexible availability which may include all shifts, weekends, and holidays, based on business needs
Ability to work 35 - 40 hours per week
Experience selecting, training, performance management of staff, sales building, scheduling and managing expenses
Experienced in all areas of store operations, including foodservice
Experience effectively implementing change and demonstrated results in execution
Serve Safe Certification
Proven and consistently demonstrated skills in the following:
Exceptional Customer Service
Relationship Building
Effective Communication
Training

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Wawa is a family of more than 850 stores and 30,000+ associates with a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other. With proud roots as a family-owned business, Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Today, Wawa continues to evolve from traditional convenience to -boundless convenience.- We believe Wawa is its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. As an associate-owned organization, our people always come first. Wawa focuses on cultivating talent within and we are consistently recognized for our values-driven culture that is at the heart of everything we do.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

Company:

Wawa, Inc.

Company Detail

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