Company Detail

Job Description

Description

Job Title: New Parent Support Home Visitor

Summary

NPS Home Visitors provide services and promote healthy family life through referrals, screening and assessment, home visitation and training using the Nurturing Parent curriculum, group classes, marketing, case record management, and reporting.

Essential Duties and Responsibilities

• Expectant parents and parents with children under three shall be assessed and screened for child abuse risk, using the established Navy NPS screening tools and procedures

• Parents who are not screened at risk or eligible for NPS home visiting shall be provided information and referral to appropriate military and civilian community resources and services

• Ensure home visitation services use the Nurturing Parenting Program for all at risk parents accepting NPS services

• Report suspected child abuse and domestic abuse/violence to the local civilian authorities and the Family Advocacy Representative IAW Navy and state requirements

• Ensure that home visiting services are fully documented in the FFSMIS NPS Case Management System IAW current Navy requirements

• Ensure that NPS information and referred, assessment, screening, and educational services for parents not at risk are entered and counted in FFSMIS

• Ensure staff delivering NPS services are accounting for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the FFSP

• Demonstrates effective needs assessment and individual/small group training skills

• Understands group dynamics; demonstrates self-awareness as well as empathy/sensitivity to others.

• Demonstrates the ability to embrace the military environment and to develop professional relationships with military and civilian personnel

• Communicates verbally and in writing in a clear, concise manner, and effectively conveys ideas

• Demonstrates the ability to manage multiple priorities, illustrates attention to detail, and shows evidence of being conscientious regarding deadlines

• Skill using appropriate software programs such as Microsoft Word, Outlook, and Power Point as well as data collection programs

• Experience in case record management and reporting

• Experience or training in development and implementation of parenting skills curriculum.

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• Bachelor's degree in social work or nursing

• Three years' experience in the field of social work, maternal/child health, child development and/or public health

• Nurses must maintain state licensure or certification

Preferred Qualifications

• Articulates an understanding of adult learning principles and techniques

• Demonstrated experience in conducting program evaluations. Articulates understanding of basic evaluation techniques and use of customer feedback to improve overall program effectiveness/impact

Other Skills and Abilities

• This position requires access to U.S. Government facilities and systems.

• S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

• Ability to work both independently and as part of a team.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Special Hiring Incentives!!!

This position qualifies for a hiring incentive. The successful hire will receive either a one-time Sign-on Bonus in the amount of $5,000 or a TBA (Temporary Business Allowance). The TBA is a temporary allowance available to staff this position for a 6 month minimum commitment, with the option to extend based on business need.

Summary

The Personal Financial Counselor (PFC) program is seeking qualified individuals to work full-time with Service Members and their families on personal financial issues such as budget planning, credit management and debt reduction, as well as retirement and estate planning. These full-time positions are located on military installations throughout the continental Unites States and selected overseas locations.

Principal Responsibilities:

The majority of Service Members and their families will require financial counseling and education to assist with establishing a basic level of financial literacy, good financial behavior and habits, long term financial planning to include retirement planning. The PFCs will be responsible for:

• Identifying immediate and long range measures to increase income, reduce household expenditures, and avoid additional financial burdens.

• Personal budget/financial planning to reduce, eliminate, and avoid debt and to achieve solvency and stability.

• Teaching Service members (and their families) money management techniques to encourage them to live within their means.

• Understanding credit, finance charges, interest rates and the implications of only paying the minimum amount each month.

• Educating military families on the importance of maintaining excellent credit histories and ratings.

• Establishing, monitoring, and protecting their credit.

• Teaching Service Members to make informed decisions and to be aware of associated costs such as insurance, maintenance, fuel costs, etc.

• Educating and counseling Service Members - about their retirement systems and providing financial models to assist them in establishing a comprehensive retirement plan.

• Assisting with tax planning.

• Teaching Service Members and their families how to save for emergencies, unanticipated contingencies, and both short and long-term goals.

• Other duties as assigned.

PFCs will traditionally provide support in one of three ways. Any combination of the three may be requested by the installation coordinator.

• Face-to-Face financial counseling: PFCs support and educate individuals and families to help address specific needs, including provision of appropriate resource referrals.

• Financial briefings: Facilitate briefings designed to promote awareness and educate Service Members and their families on various personal finance topics. PFCs facilitate requested briefings using a library of approved presentations and handouts on a variety of financial topics.

• Resource table: PFCs perform outreach and engage event attendees in conversations about setting financial goals, guidance to appropriate resources, as well as discussions on all areas of personal finance.

Required Qualifications:

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• A minimum of a Bachelor's degree coupled with 3+ years of experience in financial counseling or education.

• A national certification as an Accredited Financial Counselor (AFC) OR Certified Financial Planner (CFP) OR Chartered Financial Consultant (ChFC).

• Counselors shall maintain a valid, unrestricted motor vehicle license.

• Demonstrated experience in utilizing MS Office products (Excel, Word, PowerPoint).

• A criminal history background check that includes a credit check, education and employment verification as well as an FBI fingerprint check are required to work in this program.

Desired Qualifications:

• Previous military experience (including military spouses and/or as a service provider)

• Ability to travel up to 10% including some weekends with advanced notice.

• Ability to facilitate financial workshops and trainings to large groups and ability to tailor presentations to audiences as needed.

• Knowledge, skills, and abilities such as:

• Working knowledge of military, state, federal, and local resources.

• Understanding, sensitivity, and empathy for Service members and their family members.

• Ability to develop trusting helping relationships.

• Ability to work effectively with individuals and families from diverse racial, ethnic, and socioeconomic backgrounds.

• Ability to use sound professional judgment, ethical practice, and common sense. Ability to develop, implement, and evaluate financial needs of individuals and families.

Other Skills and Abilities: All positions that require access to U.S. Government facilities and systems require U.S. Citizenship, and reliable transportation to travel to assigned locations and nearby facilities.

Physical Demands: Sits, stands, bends, lifts, and moves intermittently during working hours. The employee must occasionally lift and/or move up to 40 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Special Hiring Incentives!!!

This position qualifies for a hiring incentive. The successful hire will receive either a one-time Sign-on Bonus in the amount of $5,000 or a TBA (Temporary Business Allowance). The TBA is a temporary allowance available to staff this position for a 6 month minimum commitment, with the option to extend based on business need.

Summary

The Personal Financial Counselor (PFC) program is seeking qualified individuals to work full-time with Service Members and their families on personal financial issues such as budget planning, credit management and debt reduction, as well as retirement and estate planning. These full-time positions are located on military installations throughout the continental Unites States and selected overseas locations.

Principal Responsibilities:

The majority of Service Members and their families will require financial counseling and education to assist with establishing a basic level of financial literacy, good financial behavior and habits, long term financial planning to include retirement planning. The PFCs will be responsible for:

• Identifying immediate and long range measures to increase income, reduce household expenditures, and avoid additional financial burdens.

• Personal budget/financial planning to reduce, eliminate, and avoid debt and to achieve solvency and stability.

• Teaching Service members (and their families) money management techniques to encourage them to live within their means.

• Understanding credit, finance charges, interest rates and the implications of only paying the minimum amount each month.

• Educating military families on the importance of maintaining excellent credit histories and ratings.

• Establishing, monitoring, and protecting their credit.

• Teaching Service Members to make informed decisions and to be aware of associated costs such as insurance, maintenance, fuel costs, etc.

• Educating and counseling Service Members - about their retirement systems and providing financial models to assist them in establishing a comprehensive retirement plan.

• Assisting with tax planning.

• Teaching Service Members and their families how to save for emergencies, unanticipated contingencies, and both short and long-term goals.

• Other duties as assigned.

PFCs will traditionally provide support in one of three ways. Any combination of the three may be requested by the installation coordinator.

• Face-to-Face financial counseling: PFCs support and educate individuals and families to help address specific needs, including provision of appropriate resource referrals.

• Financial briefings: Facilitate briefings designed to promote awareness and educate Service Members and their families on various personal finance topics. PFCs facilitate requested briefings using a library of approved presentations and handouts on a variety of financial topics.

• Resource table: PFCs perform outreach and engage event attendees in conversations about setting financial goals, guidance to appropriate resources, as well as discussions on all areas of personal finance.

Required Qualifications:

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• A minimum of a Bachelor's degree coupled with 3+ years of experience in financial counseling or education.

• A national certification as an Accredited Financial Counselor (AFC) OR Certified Financial Planner (CFP) OR Chartered Financial Consultant (ChFC).

• Counselors shall maintain a valid, unrestricted motor vehicle license.

• Demonstrated experience in utilizing MS Office products (Excel, Word, PowerPoint).

• A criminal history background check that includes a credit check, education and employment verification as well as an FBI fingerprint check are required to work in this program.

Desired Qualifications:

• Previous military experience (including military spouses and/or as a service provider)

• Ability to travel up to 10% including some weekends with advanced notice.

• Ability to facilitate financial workshops and trainings to large groups and ability to tailor presentations to audiences as needed.

• Knowledge, skills, and abilities such as:

• Working knowledge of military, state, federal, and local resources.

• Understanding, sensitivity, and empathy for Service members and their family members.

• Ability to develop trusting helping relationships.

• Ability to work effectively with individuals and families from diverse racial, ethnic, and socioeconomic backgrounds.

• Ability to use sound professional judgment, ethical practice, and common sense. Ability to develop, implement, and evaluate financial needs of individuals and families.

Other Skills and Abilities: All positions that require access to U.S. Government facilities and systems require U.S. Citizenship, and reliable transportation to travel to assigned locations and nearby facilities.

Physical Demands: Sits, stands, bends, lifts, and moves intermittently during working hours. The employee must occasionally lift and/or move up to 40 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Summary

Exceptional Family Member Program Case Liaisons develop and provide EFMP education and marketing to stress the importance of EFMP enrollment and provide non-medical case management for assigned EFMP families.

Essential Duties and Responsibilities

• Establish and maintain cooperative relationships with local MTF, School Liaison Officer, and school district to ensure deliver of integrated EFMP services

• Provide non-medical case management for assigned EFMP families and document case notes in NFAAS

• Coordinate with agencies and other service support offices to include installation medical and recreational facilities, community service agencies, and private organizations

• Educate and inform families on Special Education documentation and support services, i.e. school services, access to therapies, related resources, and workshops, etc. Facilitate effective communication and meeting planning strategies that will further empower families with effective tools to self-advocate for their EFM.

• Develop and provide EFMP education and marketing, to include providing command briefings, writing articles, and using multi-media publications/communication methods to conduct outreach and to stress the importance of EFMP enrollment

• Perform administrative functions associated with the training, education, and outreach program plans. Collect, analyze, and maintain training, education, and outreach materials, including: listings of services and resources, information on the command outreach concept and plan, reports, and surveys

• Ensure EFMP information is incorporated as appropriate in FFSP education and awareness campaigns

• Ensure EFMP group education, one-on-one consultation, and information and referral contacts and services are entered and counted in FFSMIS

• Provide guidance to families on identifying the educational needs of the EFM, developing strategies to meet the identified needs, and choosing options and available resources within the community. Develop clearly stated meeting plans based on in-depth conversations and comprehensive records review with family.

• At the family's request, participate in parent conferences and meetings related to IEP and/or 504 plans to support families, guardians and individuals in obtaining appropriate special education support services, as appropriate.

• Following a successful IEP and/or 504 plan meeting, provide ongoing special education support to families, guardians and individuals as they monitor the effectiveness and execution of IEP and/or 504 plans and request changes to plans as their needs evolve.

• Serve as a resource in non-legal special education matters. When appropriate, make referrals to and collaborate with EFMP Attorney who will provide case assessment, legal advice, legal briefings, and representation to Sailors on Special Education matters.

• Ensure staff delivering EFMP Case Liaison are accounting for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the FFSP

• Knowledge of the military and the challenges of the military life style as well as those resulting from the unique challenges of EFMP families

• Knowledge of state, federal, and local resources

• Understanding, sensitivity, and empathy for Sailors and family members from diverse racial, ethnic, and socioeconomic backgrounds

• Ability to intervene in crisis situations, using sound judgment, ethics, and common sense

• Proficiency in oral and written communication skills

• Knowledge of Microsoft Office Suite software and skilled in the use of office software

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• Bachelor's degree in a social science or related behavioral science field OR a combination of social science education and experience equivalent to a bachelor's degree OR Four years' equivalent experience

• Demonstrated experience providing case management or advocacy services and experience working with special needs individuals or families

• Completion of Health Insurance Portability and Accountability Act (HIPAA) training within 30 days of installation start date and annually thereafter; and completion of CNIC-approved special education training within 30 days of start date.

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

• Ability to work both independently and as part of a team.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Summary

Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions.

Essential Duties and Responsibilities

• Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff

• Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.

• Enroll and schedule customers in briefs, workshops, and classes and individual appointments, when not provided through centralized scheduling.

• Provide administrative and clerical services

• Provide a variety of administrative and clerical support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, taking messages for staff

• Ensure that information and referral services provided are entered and counted in FFSMIS

• Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught and/or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories

• Knowledge of basic customer service skills

• Ability to handle multiple tasks and determine priority of tasks

• Strong verbal and written skills

• Possess a general knowledge base of community and military resources

• Ability to follow directions carefully and understand complex protocols

• Ability to create meeting minutes, prepare correspondence, and conduct accurate data entry into required data systems

• Knowledge of military lifestyle and military ranks and organizations

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• High school diploma or GED

• Experience working with computers and office automation software

Preferred Qualifications

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

Other Skills and Abilities

• This position requires access to U.S. Government facilities and systems.

• S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

• Ability to work both independently and as part of a team.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Business Information Services Manager

Summary

The Business Information Services Manager works as a full-time employee of Zeiders Enterprises, Inc. (Zeiders) at the corporate office in Woodbridge, VA . This position supports the CIO in the planning, implementation, and management of specific contract IT needs, Information Assurance duties, SaaS Vendors through the Control Advisory Board and manages contract system implementations, in accordance with Zeiders' corporate technology policies and practices. This position assists in the direct management of call center technologies such as CCaaS, CRM and appointment management.

Essential Duties and Responsibilities

• Manage the business relationship with Zeiders multiple SaaS vendors and be a point of escalation for response and technical issues. Manage any interfaces between SaaS systems by working with vendors for optimum results.

• Assist in the development, implementation, and communication of IT policies and procedures as they relate to the contracts.

• Manage the company's systems portfolio to address business needs of the contracts, system usage, and operations. Analyze business processes, systems, and user needs. Review existing systems and identify opportunities for process improvements through data sharing and process automation. Accurately translate business requirements into system functionality.

• Plan and manage implementations for new and/or upgraded systems for both on-site and cloud-based services, working with cross-functional teams and external vendors, delivering on-time, on-budget Performance.

• Plan and manage contract support resources by working with the contract Business Managers, the IT Leadership and Contract Deputy Program Managers (or delegates). Manage contract expectations as to implementation priorities and resources.

• Be the primary point of contact for contract Information Assurance matters including Third Party Assessments, Government system access management and liaison with other contractors and the government.

• Liaison with other departments, units and individuals on joint planning and activities, including corporate training, communications, and corporate change management.

• Undertake assignments on projects or special initiatives as appropriate.

• Represent ISD in the proposal process and be the primary ISD presence in the bid to execution transition process.

Supervisory Responsibilities

• As the contract portfolio grows the BISM may supervise Business Information Systems Specialists and Business Analysts.

• Lead in accordance with company policies and Core Values.

• Responsibilities may include hiring, and training staff. Plan, assign, and direct work; manage performance, rewards and discipline; address complaints and resolve conflicts. Maintain harmony within the technology section and with other work groups.

Education and/or Experience Qualifications

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• Bachelor's degree in Information Technology or related field coupled with 5+ years IT program management experience.

• DOD/ Government contract experience required.

• A minimum of 5 years' experience in a team lead/project lead capacity.

• Experience managing projects (i.e. mapping, software/process flow, system linkages, etc.) primarily using commercial off-the shelf solutions, both hosted and resident. Experience in developing and managing IT vendor contracts, including budgets.

• DoD 8570 IAM Level I certification OR PMP/PMP-A required with the ability to qualify for the other.

Other Skills and Abilities

• Demonstrated understanding of information systems, business processes, the key drivers and measures of success for the business.

• The ability to independently -connect the dots- of contract needs and coordinate with other members of the organization to fulfill contract needs and requirements.

• A consultative -future focused- outlook that can bring new (to the contract) ideas to the table.

• Strong organizational and planning skills.

• Strong leadership skills.

• Excellent, pro-active written, oral communication and interpersonal skills.

• Keen attention to detail.

• Ability to work independently or in a group as a problem solver.

Experience working in a team-oriented, collaborative environment.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Project Management - Develops project plans, and coordinates projects. Communicates changes and progress. Completes projects on time and on budget. Manages project team activities.

• Technical Skills - Assesses own strengths and weaknesses. Pursues training and development opportunities. Strives to continuously build knowledge and skills. Shares expertise with others.

• Delegation - Delegates work assignments. Matches the responsibility to the person. Gives authority to work independently. Sets expectations and monitors delegated activities. Provides recognition for results.

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well. Effectively influences actions and opinions of others. Accepts feedback from others. Gives appropriate recognition to others.

• Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to present ideas in business-friendly and user-friendly language.

• Mathematical Skills - Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, etc. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

• Reasoning Ability - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Analytical, evaluative, and problem-solving abilities. Ability to conduct research into IT issues, technologies, and products.

• Ability to solve complex technical, managerial, or operational problems and evaluate options based on relevant information, resources, well-rounded experience, and knowledge.

• Ability to operate at advanced levels of authority and manage significant activities and resources to produce and take responsibility for results.

• Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings.

• Ability to work both independently and as part of a team.

• Demonstrated ability to manage and supervise staff and special initiatives.

Physical Demands

Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Summary

Work and Family Life Consultants provide one-on-one consultation, information and referral, classroom training, workshops and seminars in support of the education and training component of Fleet and Family Support Program (FFSP) programs and services.

Essential Duties and Responsibilities

• Provide a wide range of programs and services to the FFSP

• Conduct training classes for Sailors and family members

• Provide specific information on resources available

• Work individually with clients where appropriate

• Ensure all information and referral, one-on-one, and group education services provided are entered and counted in Fleet and Family Support Management Information Systems (FFSMIS)

• Ensure all programs and services scheduled and delivered are in the automated Centralized

• Scheduling and metrics system in use by the FFSP

• Provide support related to disaster preparedness and response

• Other duties as assigned

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

Education/Experience

• Bachelor's degree in social science or related behavioral science field OR a combination of social science education and experience equivalent to a bachelor's degree OR Four years' equivalent experience

• Experience making presentations and facilitating training for large and small groups

Required Qualifications

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• Demonstrate general knowledge of FFSP programs and experience in one or more of following program area(s):

• Deployment

• Relocation

• Parent Education

• Life Skills

• Family Advocacy Program Education

• Transition Assistance and Family Employment

• Cross-training and support for additional program areas as assigned

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military life style

• Knowledge of social services and/or education delivery systems

• Skilled in providing individual education as well as group facilitation

• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model

• Ability to manage multiple priorities

• Ability to use verbal and written communication skills effectively

• Ability to conduct program evaluations and use those evaluations to improve program effectiveness

• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

This position may require overseas travel and training delivery at sea.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Education Services Facilitator

Summary

The Education Services Facilitators are non-clinical personnel who provide classroom training, workshops and seminars by delivering quality of life programming to service members and their families. They also provide information and referral and one-on-one assistance to clients across a broad spectrum of quality of life programs.

Essential Duties and Responsibilities

• Develop training based on needs identified through program evaluation, needs assessment feedback, and survey data

• Provide information and referral and one-on-one assistance to clients across a broad spectrum of quality of life programs.

• Market programs

• Provide public awareness campaigns and programs offered in support of National Child Abuse Prevention and National Domestic Violence Awareness Months and other awareness themed months

• If responsible for family violence prevention, ensure that family violence prevention and education programs are provided with sufficient frequency to ensure that all of the following groups are trained: COs, XOs, Family Advocacy Program (FAP) Command POCs, senior enlisted personnel, Case Review Committee (CRC), Service members, chaplains, child care and youth activities staff, installation law enforcement, and medical staff. Ensure that FAP awareness and prevention education briefs and workshops shall include, at a minimum, the dynamics of child and domestic abuse, reporting requirements, the FAP, victim sensitivity and support, and the importance of community coordination

• Conduct education and training programs

• Train and oversee other staff members in education and training program delivery

• Ensure all information and referral and awareness and prevention education services are entered and counted in Fleet and Family Support Management Information System (FFSMIS)

• Ensure all prevention education services are accounted for and entered in the automated Centralized Scheduling and Metrics system in use by the FFSP

• Other duties as assigned

Supervisory Responsibilities

• This position has no supervisory responsibilities.

Required Education and/or Experience Qualifications

Education/Experience

• Bachelor's degree in adult education, social science, or related behavioral science field OR a combination of college education and experience equivalent to a bachelor's degree OR four years' equivalent experience.

• Two years' experience in training development and review, public speaking, and group presentation and facilitation skills

Required Qualifications

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• Demonstrate general knowledge of FFSP programs and experience in one or more of following program area(s):

• Transition Assistance and Family Employment

• Cross-train in and support additional program areas as assigned

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military life style

• Skilled in providing group facilitation and knowledge of group dynamics

• Skilled in the use of program presentation technology and the ability to train others in presentation skill building

• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model

• Ability to manage multiple priorities

• Ability to use verbal and written communication skills effectively

• Ability to conduct program evaluations as well as interpret program evaluations, needs assessment feedback, and other data to implement results in educational program delivery and market planning to improve program effectiveness

• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

This position may require overseas travel and training delivery at sea.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

This position qualifies for a special sign-on incentive

Summary

Clinical counselors provide assessment and short-term, solution focused counseling services to eligible individuals, marital or intimate partners, families, and/or groups. They develop appropriate, risk-focused treatment and interventions for victims and perpetrators of child and domestic abuse.

Essential Duties and Responsibilities

• Scope of practice is limited to counseling services for other conditions that may be a focus of clinical attention and adjustment disorders.

• Ensure referral for appropriate behavioral health follow-up of any psychological disorders or symptoms requiring longer-term and/or medical/psychiatric intervention. Conduct intake, screening, assessment, and referral of clients as appropriate. Work with the client to establish an individual treatment plan. Provide individual, couples, and group counseling. Provide information about existing Navy programs such as SAIL. Provide immediate intervention and risk assessment IAW best practices in the mental health community and educate and ensure adequate referral and follow-up of any case presenting suicidal or homicidal risk

• Develop appropriate, risk-focused treatment and interventions for victims and perpetrators of child and domestic abuse in accordance with Navy Certification standards. Prepare information about alleged incidents of child and domestic abuse for the Family Advocacy Representative's presentation to the IDC for status determination.

• Ability to perform accurate assessment of the client's presenting problem and to plan effective treatment for that problem

• Provide an initial clinical assessment and ongoing risk assessments using the Columbia Suicide Severity Risk Scale (C-SSRS). Provide ongoing safety planning using the Veterans Affairs Safety Plan.

• Prepare and conduct management briefings in order to communicate recommendations on training and exercises. Facilitate and/or provide psychological first aid services to commands and/or groups within the commands. Execute Emergency Family Assistance Center assigned responsibilities as exercised and directed. Provide after-hours coverage for the FFSP in OCONUS locations, when required.

• Ability to intervene in crisis situations, using sound professional judgment, ethical practice and common sense. Ability to develop appropriate, risk-focused treatment and interventions for victims and perpetrators of child and domestic abuse

• Provide services within 24 hours of request, using accepted practices and procedures, in response to both small- scale (e.g., suicide) and large-scale incidents (e.g., Shipboard accident, man-made emergency). Collaborate with Chaplains and/or medical personnel

• Provide outreach and training on Navy programs such as SAIL and family violence prevention to appropriate audiences such as commands, medical professionals, youth activities staff and chaplains

• Participate in site/regional quarterly quality assurance procedures to ensure that all clinical services provided are safe and of good quality

• Maintain counseling case documentation IAW all applicable policies, laws and instructions

Ensure staff delivering non-medical counseling services are accounting for all services delivered in scheduling module

Required Education and/or Experience Qualifications

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• Minimum educational qualifications include one of the following; a master's degree in counseling accredited by the Council for Accreditation of Counseling and Related Educational Programs; a master's degree in social work accredited by the Council on Social Work Education, a master's degree in marriage and family therapy accredited by the Commission on Accreditation of Marriage and Family Therapy Education, or a doctoral degree in clinical or counseling psychology and a one-year clinical internship accredited by the American Psychological Association.

• Current, valid and unrestricted clinical license or certification from a state or U.S. territory authorizing independent clinical practice in the fields of professional counseling, clinical social work, marriage and family therapy or clinical/counseling psychology- LCSW (Licensed Clinical Social Worker), LMFT (Licensed Marriage and Family Therapist), LCP (Licensed Clinical Psychologist/ Licensed PhD in Psychology), LPC (Licensed Professional Counselor), LCPC (Licensed Certified Professional Counselor), LMHC (Licensed Mental Health Counselor)

• A minimum of two years- of full-time, post-master's supervised clinical experience .

• Clinical Counselors must meet or exceed the requirements for Tier II clinical practitioners.

• Counselors must meet the standards of professional and ethical conduct prescribed by their particular discipline or licensing board and demonstrate current clinical competence through at least periodic, direct service clinical experience during the 2 years preceding hire

• A minimum of two years' experience working in the field of child abuse and domestic abuse

Preferred Qualifications

• Knowledge of the difficulties of adjusting to general life stresses as well as those resulting from the requirements of military life, and experience providing short-term counseling for those issues

• Knowledge of standard documentation requirements for clinical services

• Knowledge of available military and community referral resources

• Ability to work effectively with diverse racial, ethnic, and socioeconomic backgrounds

• Proficiency in oral and written communication skills

• Knowledge of Microsoft Office Suite software and skilled in the use of office software

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Summary

Exceptional Family Member Program Case Liaisons develop and provide EFMP education and marketing to stress the importance of EFMP enrollment and provide non-medical case management for assigned EFMP families.

Essential Duties and Responsibilities

• Establish and maintain cooperative relationships with local MTF, School Liaison Officer, and school district to ensure deliver of integrated EFMP services

• Provide non-medical case management for assigned EFMP families and document case notes in NFAAS

• Coordinate with agencies and other service support offices to include installation medical and recreational facilities, community service agencies, and private organizations

• Educate and inform families on Special Education documentation and support services, i.e. school services, access to therapies, related resources, and workshops, etc. Facilitate effective communication and meeting planning strategies that will further empower families with effective tools to self-advocate for their EFM.

• Develop and provide EFMP education and marketing, to include providing command briefings, writing articles, and using multi-media publications/communication methods to conduct outreach and to stress the importance of EFMP enrollment

• Perform administrative functions associated with the training, education, and outreach program plans. Collect, analyze, and maintain training, education, and outreach materials, including: listings of services and resources, information on the command outreach concept and plan, reports, and surveys

• Ensure EFMP information is incorporated as appropriate in FFSP education and awareness campaigns

• Ensure EFMP group education, one-on-one consultation, and information and referral contacts and services are entered and counted in FFSMIS

• Provide guidance to families on identifying the educational needs of the EFM, developing strategies to meet the identified needs, and choosing options and available resources within the community. Develop clearly stated meeting plans based on in-depth conversations and comprehensive records review with family.

• At the family's request, participate in parent conferences and meetings related to IEP and/or 504 plans to support families, guardians and individuals in obtaining appropriate special education support services, as appropriate.

• Following a successful IEP and/or 504 plan meeting, provide ongoing special education support to families, guardians and individuals as they monitor the effectiveness and execution of IEP and/or 504 plans and request changes to plans as their needs evolve.

• Serve as a resource in non-legal special education matters. When appropriate, make referrals to and collaborate with EFMP Attorney who will provide case assessment, legal advice, legal briefings, and representation to Sailors on Special Education matters.

• Ensure staff delivering EFMP Case Liaison are accounting for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the FFSP

• Knowledge of the military and the challenges of the military life style as well as those resulting from the unique challenges of EFMP families

• Knowledge of state, federal, and local resources

• Understanding, sensitivity, and empathy for Sailors and family members from diverse racial, ethnic, and socioeconomic backgrounds

• Ability to intervene in crisis situations, using sound judgment, ethics, and common sense

• Proficiency in oral and written communication skills

• Knowledge of Microsoft Office Suite software and skilled in the use of office software

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• Bachelor's degree in a social science or related behavioral science field OR a combination of social science education and experience equivalent to a bachelor's degree OR Four years' equivalent experience

• Demonstrated experience providing case management or advocacy services and experience working with special needs individuals or families

• Completion of Health Insurance Portability and Accountability Act (HIPAA) training within 30 days of installation start date and annually thereafter; and completion of CNIC-approved special education training within 30 days of start date.

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

• Ability to work both independently and as part of a team.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

* This position requires the selected candidates to be within 50 miles of a Naval Installation in the region they are supporting. To meet that requirement for this opening, you must be within 50 miles of a Naval Installation in one of the following locations:*

• Norfolk, VA

• Little Creek, VA

• Yorktown, VA

• Dam Neck, VA

• Newport News, VA

• Portsmouth, VA

• Oceana, VA

• Portsmouth, NH

• Newport, RI

• New London, CT

• Saratoga Springs, NY

• Earle/Lakehurst, NJ

• Great Lakes, IL

Summary

The Navy's Sailor Assistance and Intercept for Life (SAIL) program was designed to allow for command support and involvement throughout a Sailor's recovery following a suicide-related incident to optimize successful reintegration and to ensure mission readiness. Through a series of voluntary caring client contacts with SAIL Case Managers, SAIL monitors a Sailor's healing progress by using evidence-based tools at various stages of his/her recovery. SAIL may also increase a Sailor's compliance with existing treatment through monitoring and command support while empowering the Sailor to strengthen their coping skills and build resilience. SAIL provides rapid-assistance clinical case management services addressing risk management, care coordination and reintegration assistance for Sailors identified during the period of highest risk after an event involving suicidal thoughts or behaviors.

SAIL Case Managers shall telework full-time, from contractor approved locations, but must be physically located within 50 miles of a Navy installation for the purpose of completion of background investigations, CAC issuance and NMCI account maintenance.

Essential Duties and Responsibilities

• Receive Command and non-Command referrals and make an introductory contact to referred Sailors to provide information about the SAIL program.

• Provide an initial clinical assessment and ongoing risk assessments using the Columbia Suicide Severity Risk Scale (C-SSRS). Provide ongoing safety planning using the Veterans Affairs Safety

• Collaborate closely with Sailor's Command providing routine updates regarding sailor risk, safety, and progress in their recovery in accordance with the DoDI 6490.08.

• Provide clinical case management to Sailors enrolled in SAIL per published protocols and procedures. Ensure enrolled Sailors are connected to behavioral health providers and other supportive resources, as indicated, throughout SAIL engagement.

• Ensure Command referral information for Sailors who decline or who cannot be contacted is documented in the FFSMIS SAIL Record System. At the conclusion of SAIL services, alert command that SAIL services are ending and advise on procedures if the Sailor's risk of suicide related behavior returns.

• Report suspected child abuse and domestic abuse/violence to the local civilian authorities and the Family Advocacy Representative IAW Navy and state requirements. For clients wanting to make a restricted domestic abuse report, provide a warm handoff to the installation Family Advocacy Representative or FAP Victim Advocate. For clients wanting to make a restricted sexual assault report, provide a warm handoff to the installation Sexual Assault Response Coordinator or SAPR Victim Advocate.

• Ensure Sailors receive an initial evaluation by Military Treatment Facility/Emergency Department qualified staff after suicide related behavior or ideation in accordance with local emergency response procedures and in coordination with the Sailor's command.

• Collaborate with Sailors behavioral health treatment provider(s), and other service providers upon receipt of release of information from the Sailor.

• Participate in site/regional quarterly quality assurance procedures to ensure that all SAIL services provided are safe and of good quality.

• Document and maintain current records in the FFSMIS SAIL Record System for all SAIL contacts, assessments, and case management services provided IAW Navy requirements.

• Ability to intervene in crisis situations, using sound professional judgment, ethical practice and common sense. Maintain SAIL case documentation IAW all applicable policies, laws and instructions.

Required Education and/or Experience Qualifications

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• Must be physically located within a 50 mile commuting distance of a Navy installation in the assigned area of responsibility.

• Minimum educational qualifications include one of the following; a master's degree in counseling accredited by the Council for Accreditation of Counseling and Related Educational Programs; a master's degree in social work accredited by the Council on Social Work Education, a master's degree in marriage and family therapy accredited by the Commission on Accreditation of Marriage and Family Therapy Education, or a doctoral degree in clinical or counseling psychology and a one-year clinical internship accredited by the American Psychological Association.

• Current, valid and unrestricted clinical license or certification from a state or U.S. territory authorizing independent clinical practice in the fields of professional counseling, clinical social work, marriage and family therapy or clinical/counseling psychology- LCSW (Licensed Clinical Social Worker), LMFT (Licensed Marriage and Family Therapist), LCP (Licensed Clinical Psychologist/ Licensed PhD in Psychology), LPC (Licensed Professional Counselor), LCPC (Licensed Certified Professional Counselor), LMHC (Licensed Mental Health Counselor)

• Each SAIL Case Manager must maintain current clinical credentials and privileges throughout their assignment

• A minimum of two years- of full-time, post-master's supervised clinical experience.

• SAIL Case Managers must meet or exceed the requirements for Tier II clinical practitioners.

• SAIL Case Managers must meet the standards of professional and ethical conduct prescribed by their particular discipline or licensing board and demonstrate current clinical competence through at least periodic, direct service clinical experience during the 2 years preceding hire

Preferred Qualifications

• Knowledge of the difficulties of adjusting to general life stresses as well as those resulting from the requirements of military life, and experience providing short-term counseling for those issues

• Knowledge of standard documentation requirements for clinical case management services

• Knowledge of available military and community referral resources

• FFSC and SAIL Case Management experience

• Ability to effectively communicate directly with Command Leadership (Commanding Officer, Executive Officer, Command Master Chief)

• Ability to work and thrive in a high stress environment

• Ability to work effectively with diverse racial, ethnic, and socioeconomic backgrounds

• Proficiency in oral and written communication skills

• Knowledge of Microsoft Office Suite software and skilled in the use of office software

• Experience working in a virtual environment and competency in telehealth clinical service delivery

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have a dedicated professional work space that that provides a secure, private environment suitable for telehealth clinical services and is free of distractions or personal commitments during the work day.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

* This position requires the selected candidates to be within 50 miles of a Naval Installation in the region they are supporting. To meet that requirement for this opening, you must be within 50 miles of a Naval Installation in one of the following locations:*

• Point Loma, CA

• Lemoore, CA

• Monterey, CA

• Coronado, CA

• Ventura, CA

• Ventura County, CA

• San Diego, CA

Summary

The Navy's Sailor Assistance and Intercept for Life (SAIL) program was designed to allow for command support and involvement throughout a Sailor's recovery following a suicide-related incident to optimize successful reintegration and to ensure mission readiness. Through a series of voluntary caring client contacts with SAIL Case Managers, SAIL monitors a Sailor's healing progress by using evidence-based tools at various stages of his/her recovery. SAIL may also increase a Sailor's compliance with existing treatment through monitoring and command support while empowering the Sailor to strengthen their coping skills and build resilience. SAIL provides rapid-assistance clinical case management services addressing risk management, care coordination and reintegration assistance for Sailors identified during the period of highest risk after an event involving suicidal thoughts or behaviors.

SAIL Case Managers shall telework full-time, from contractor approved locations, but must be physically located within 50 miles of a Navy installation for the purpose of completion of background investigations, CAC issuance and NMCI account maintenance.

Essential Duties and Responsibilities

• Receive Command and non-Command referrals and make an introductory contact to referred Sailors to provide information about the SAIL program.

• Provide an initial clinical assessment and ongoing risk assessments using the Columbia Suicide Severity Risk Scale (C-SSRS). Provide ongoing safety planning using the Veterans Affairs Safety

• Collaborate closely with Sailor's Command providing routine updates regarding sailor risk, safety, and progress in their recovery in accordance with the DoDI 6490.08.

• Provide clinical case management to Sailors enrolled in SAIL per published protocols and procedures. Ensure enrolled Sailors are connected to behavioral health providers and other supportive resources, as indicated, throughout SAIL engagement.

• Ensure Command referral information for Sailors who decline or who cannot be contacted is documented in the FFSMIS SAIL Record System. At the conclusion of SAIL services, alert command that SAIL services are ending and advise on procedures if the Sailor's risk of suicide related behavior returns.

• Report suspected child abuse and domestic abuse/violence to the local civilian authorities and the Family Advocacy Representative IAW Navy and state requirements. For clients wanting to make a restricted domestic abuse report, provide a warm handoff to the installation Family Advocacy Representative or FAP Victim Advocate. For clients wanting to make a restricted sexual assault report, provide a warm handoff to the installation Sexual Assault Response Coordinator or SAPR Victim Advocate.

• Ensure Sailors receive an initial evaluation by Military Treatment Facility/Emergency Department qualified staff after suicide related behavior or ideation in accordance with local emergency response procedures and in coordination with the Sailor's command.

• Collaborate with Sailors behavioral health treatment provider(s), and other service providers upon receipt of release of information from the Sailor.

• Participate in site/regional quarterly quality assurance procedures to ensure that all SAIL services provided are safe and of good quality.

• Document and maintain current records in the FFSMIS SAIL Record System for all SAIL contacts, assessments, and case management services provided IAW Navy requirements.

• Ability to intervene in crisis situations, using sound professional judgment, ethical practice and common sense. Maintain SAIL case documentation IAW all applicable policies, laws and instructions.

Required Education and/or Experience Qualifications

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• Must be physically located within a 50 mile commuting distance of a Navy installation in the assigned area of responsibility.

• Minimum educational qualifications include one of the following; a master's degree in counseling accredited by the Council for Accreditation of Counseling and Related Educational Programs; a master's degree in social work accredited by the Council on Social Work Education, a master's degree in marriage and family therapy accredited by the Commission on Accreditation of Marriage and Family Therapy Education, or a doctoral degree in clinical or counseling psychology and a one-year clinical internship accredited by the American Psychological Association.

• Current, valid and unrestricted clinical license or certification from a state or U.S. territory authorizing independent clinical practice in the fields of professional counseling, clinical social work, marriage and family therapy or clinical/counseling psychology- LCSW (Licensed Clinical Social Worker), LMFT (Licensed Marriage and Family Therapist), LCP (Licensed Clinical Psychologist/ Licensed PhD in Psychology), LPC (Licensed Professional Counselor), LCPC (Licensed Certified Professional Counselor), LMHC (Licensed Mental Health Counselor)

• Each SAIL Case Manager must maintain current clinical credentials and privileges throughout their assignment

• A minimum of two years- of full-time, post-master's supervised clinical experience.

• SAIL Case Managers must meet or exceed the requirements for Tier II clinical practitioners.

• SAIL Case Managers must meet the standards of professional and ethical conduct prescribed by their particular discipline or licensing board and demonstrate current clinical competence through at least periodic, direct service clinical experience during the 2 years preceding hire

Preferred Qualifications

• Knowledge of the difficulties of adjusting to general life stresses as well as those resulting from the requirements of military life, and experience providing short-term counseling for those issues

• Knowledge of standard documentation requirements for clinical case management services

• Knowledge of available military and community referral resources

• FFSC and SAIL Case Management experience

• Ability to effectively communicate directly with Command Leadership (Commanding Officer, Executive Officer, Command Master Chief)

• Ability to work and thrive in a high stress environment

• Ability to work effectively with diverse racial, ethnic, and socioeconomic backgrounds

• Proficiency in oral and written communication skills

• Knowledge of Microsoft Office Suite software and skilled in the use of office software

• Experience working in a virtual environment and competency in telehealth clinical service delivery

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have a dedicated professional work space that that provides a secure, private environment suitable for telehealth clinical services and is free of distractions or personal commitments during the work day.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Customer Service/Administrative Support

Summary

Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions.

Essential Duties and Responsibilities

• Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff

• Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.

• Enroll and schedule customers in briefs, workshops, and classes and individual appointments, when not provided through centralized scheduling.

• Provide administrative and clerical services

• Provide a variety of administrative and clerical support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, taking messages for staff

• Ensure that information and referral services provided are entered and counted in FFSMIS

Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught and/or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories

• Knowledge of basic customer service skills

• Ability to handle multiple tasks and determine priority of tasks

• Strong verbal and written skills

• Possess a general knowledge base of community and military resources

• Ability to follow directions carefully and understand complex protocols

• Ability to create meeting minutes, prepare correspondence, and conduct accurate data entry into required data systems

• Knowledge of military lifestyle and military ranks and organizations

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• High school diploma or GED

• Experience working with computers and office automation software

Preferred Qualifications

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

Other Skills and Abilities

• This position requires access to U.S. Government facilities and systems.

• S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

• Ability to work both independently and as part of a team.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Summary

The Education Services Facilitators are non-clinical personnel who provide classroom training, workshops and seminars by delivering quality of life programming to service members and their families. They also provide information and referral and one-on-one assistance to clients across a broad spectrum of quality of life programs.

Essential Duties and Responsibilities

• Develop training based on needs identified through program evaluation, needs assessment feedback, and survey data

• Provide information and referral and one-on-one assistance to clients across a broad spectrum of quality of life programs.

• Market programs

• Provide public awareness campaigns and programs offered in support of National Child Abuse Prevention and National Domestic Violence Awareness Months and other awareness themed months

• If responsible for family violence prevention, ensure that family violence prevention and education programs are provided with sufficient frequency to ensure that all of the following groups are trained: COs, XOs, Family Advocacy Program (FAP) Command POCs, senior enlisted personnel, Case Review Committee (CRC), Service members, chaplains, child care and youth activities staff, installation law enforcement, and medical staff. Ensure that FAP awareness and prevention education briefs and workshops shall include, at a minimum, the dynamics of child and domestic abuse, reporting requirements, the FAP, victim sensitivity and support, and the importance of community coordination

• Conduct education and training programs

• Train and oversee other staff members in education and training program delivery

• Ensure all information and referral and awareness and prevention education services are entered and counted in Fleet and Family Support Management Information System (FFSMIS)

• Ensure all prevention education services are accounted for and entered in the automated Centralized Scheduling and Metrics system in use by the FFSP

• Other duties as assigned

Supervisory Responsibilities

• This position has no supervisory responsibilities.

Required Education and/or Experience Qualifications

Education/Experience

• Bachelor's degree in adult education, social science, or related behavioral science field OR a combination of college education and experience equivalent to a bachelor's degree OR four years' equivalent experience.

• Two years' experience in training development and review, public speaking, and group presentation and facilitation skills

Required Qualifications

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• Demonstrate general knowledge of FFSP programs and experience in one or more of following program area(s):

• Deployment

• Relocation

• Parent Education

• Life Skills

• Family Advocacy Program Education

• Transition Assistance and Family Employment

• Cross-train in and support additional program areas as assigned

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military life style

• Skilled in providing group facilitation and knowledge of group dynamics

• Skilled in the use of program presentation technology and the ability to train others in presentation skill building

• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model

• Ability to manage multiple priorities

• Ability to use verbal and written communication skills effectively

• Ability to conduct program evaluations as well as interpret program evaluations, needs assessment feedback, and other data to implement results in educational program delivery and market planning to improve program effectiveness

• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

This position may require overseas travel and training delivery at sea.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: New Parent Support Home Visitor

Summary

NPS Home Visitors provide services and promote healthy family life through referrals, screening and assessment, home visitation and training using the Nurturing Parent curriculum, group classes, marketing, case record management, and reporting.

• Expectant parents and parents with children under three shall be assessed and screened for child abuse risk, using the established Navy NPS screening tools and procedures

• Parents who are not screened at risk or eligible for NPS home visiting shall be provided information and referral to appropriate military and civilian community resources and services

• Ensure home visitation services use the Nurturing Parenting Program for all at risk parents accepting NPS services

• Report suspected child abuse and domestic abuse/violence to the local civilian authorities and the Family Advocacy Representative IAW Navy and state requirements

• Ensure that home visiting services are fully documented in the FFSMIS NPS Case Management System IAW current Navy requirements

• Ensure that NPS information and referred, assessment, screening, and educational services for parents not at risk are entered and counted in FFSMIS

• Ensure staff delivering NPS services are accounting for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the FFSP

• Demonstrates effective needs assessment and individual/small group training skills

• Understands group dynamics; demonstrates self-awareness as well as empathy/sensitivity to others.

• Demonstrates the ability to embrace the military environment and to develop professional relationships with military and civilian personnel

• Communicates verbally and in writing in a clear, concise manner, and effectively conveys ideas

• Demonstrates the ability to manage multiple priorities, illustrates attention to detail, and shows evidence of being conscientious regarding deadlines

• Skill using appropriate software programs such as Microsoft Word, Outlook, and Power Point as well as data collection programs

• Experience in case record management and reporting

• Experience or training in development and implementation of parenting skills curriculum.

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• Bachelor's degree in social work or nursing

• Three years' experience in the field of social work, maternal/child health, child development and/or public health

• Nurses must maintain state licensure or certification

Preferred Qualifications

• Articulates an understanding of adult learning principles and techniques

• Demonstrated experience in conducting program evaluations. Articulates understanding of basic evaluation techniques and use of customer feedback to improve overall program effectiveness/impact

Other Skills and Abilities

• This position requires access to U.S. Government facilities and systems.

• S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

• Ability to work both independently and as part of a team.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Customer Service/Administrative Support

Summary

Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions.

Essential Duties and Responsibilities

• Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff

• Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.

• Enroll and schedule customers in briefs, workshops, and classes and individual appointments, when not provided through centralized scheduling.

• Provide administrative and clerical services

• Provide a variety of administrative and clerical support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, taking messages for staff

• Ensure that information and referral services provided are entered and counted in FFSMIS

Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught and/or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories

• Knowledge of basic customer service skills

• Ability to handle multiple tasks and determine priority of tasks

• Strong verbal and written skills

• Possess a general knowledge base of community and military resources

• Ability to follow directions carefully and understand complex protocols

• Ability to create meeting minutes, prepare correspondence, and conduct accurate data entry into required data systems

• Knowledge of military lifestyle and military ranks and organizations

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• High school diploma or GED

• Experience working with computers and office automation software

Preferred Qualifications

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

Other Skills and Abilities

• This position requires access to U.S. Government facilities and systems.

• S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

• Ability to work both independently and as part of a team.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Customer Service/Administrative Support

Summary

Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions.

Essential Duties and Responsibilities

• Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff

• Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.

• Enroll and schedule customers in briefs, workshops, and classes and individual appointments, when not provided through centralized scheduling.

• Provide administrative and clerical services

• Provide a variety of administrative and clerical support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, taking messages for staff

• Ensure that information and referral services provided are entered and counted in FFSMIS

Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught and/or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories

• Knowledge of basic customer service skills

• Ability to handle multiple tasks and determine priority of tasks

• Strong verbal and written skills

• Possess a general knowledge base of community and military resources

• Ability to follow directions carefully and understand complex protocols

• Ability to create meeting minutes, prepare correspondence, and conduct accurate data entry into required data systems

• Knowledge of military lifestyle and military ranks and organizations

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• High school diploma or GED

• Experience working with computers and office automation software

Preferred Qualifications

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

Other Skills and Abilities

• This position requires access to U.S. Government facilities and systems.

• S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

• Ability to work both independently and as part of a team.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Summary

The Education Services Facilitators are non-clinical personnel who provide classroom training, workshops and seminars by delivering quality of life programming to service members and their families. They also provide information and referral and one-on-one assistance to clients across a broad spectrum of quality of life programs.

Essential Duties and Responsibilities

• Develop training based on needs identified through program evaluation, needs assessment feedback, and survey data

• Provide information and referral and one-on-one assistance to clients across a broad spectrum of quality of life programs.

• Market programs

• Provide public awareness campaigns and programs offered in support of National Child Abuse Prevention and National Domestic Violence Awareness Months and other awareness themed months

• If responsible for family violence prevention, ensure that family violence prevention and education programs are provided with sufficient frequency to ensure that all of the following groups are trained: COs, XOs, Family Advocacy Program (FAP) Command POCs, senior enlisted personnel, Case Review Committee (CRC), Service members, chaplains, child care and youth activities staff, installation law enforcement, and medical staff. Ensure that FAP awareness and prevention education briefs and workshops shall include, at a minimum, the dynamics of child and domestic abuse, reporting requirements, the FAP, victim sensitivity and support, and the importance of community coordination

• Conduct education and training programs

• Train and oversee other staff members in education and training program delivery

• Ensure all information and referral and awareness and prevention education services are entered and counted in Fleet and Family Support Management Information System (FFSMIS)

• Ensure all prevention education services are accounted for and entered in the automated Centralized Scheduling and Metrics system in use by the FFSP

• Other duties as assigned

Supervisory Responsibilities

• This position has no supervisory responsibilities.

Required Education and/or Experience Qualifications

Education/Experience

• Bachelor's degree in adult education, social science, or related behavioral science field OR a combination of college education and experience equivalent to a bachelor's degree OR four years' equivalent experience.

• Two years' experience in training development and review, public speaking, and group presentation and facilitation skills

Required Qualifications

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• Demonstrate general knowledge of FFSP programs and experience in one or more of following program area(s):

• Deployment

• Relocation

• Parent Education

• Life Skills

• Family Advocacy Program Education

• Transition Assistance and Family Employment

• Cross-train in and support additional program areas as assigned

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military life style

• Skilled in providing group facilitation and knowledge of group dynamics

• Skilled in the use of program presentation technology and the ability to train others in presentation skill building

• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model

• Ability to manage multiple priorities

• Ability to use verbal and written communication skills effectively

• Ability to conduct program evaluations as well as interpret program evaluations, needs assessment feedback, and other data to implement results in educational program delivery and market planning to improve program effectiveness

• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

This position may require overseas travel and training delivery at sea.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Summary

Exceptional Family Member Program Case Liaisons develop and provide EFMP education and marketing to stress the importance of EFMP enrollment and provide non-medical case management for assigned EFMP families.

Essential Duties and Responsibilities

• Establish and maintain cooperative relationships with local MTF, School Liaison Officer, and school district to ensure deliver of integrated EFMP services

• Provide non-medical case management for assigned EFMP families and document case notes in NFAAS

• Coordinate with agencies and other service support offices to include installation medical and recreational facilities, community service agencies, and private organizations

• Educate and inform families on Special Education documentation and support services, i.e. school services, access to therapies, related resources, and workshops, etc. Facilitate effective communication and meeting planning strategies that will further empower families with effective tools to self-advocate for their EFM.

• Develop and provide EFMP education and marketing, to include providing command briefings, writing articles, and using multi-media publications/communication methods to conduct outreach and to stress the importance of EFMP enrollment

• Perform administrative functions associated with the training, education, and outreach program plans. Collect, analyze, and maintain training, education, and outreach materials, including: listings of services and resources, information on the command outreach concept and plan, reports, and surveys

• Ensure EFMP information is incorporated as appropriate in FFSP education and awareness campaigns

• Ensure EFMP group education, one-on-one consultation, and information and referral contacts and services are entered and counted in FFSMIS

• Provide guidance to families on identifying the educational needs of the EFM, developing strategies to meet the identified needs, and choosing options and available resources within the community. Develop clearly stated meeting plans based on in-depth conversations and comprehensive records review with family.

• At the family's request, participate in parent conferences and meetings related to IEP and/or 504 plans to support families, guardians and individuals in obtaining appropriate special education support services, as appropriate.

• Following a successful IEP and/or 504 plan meeting, provide ongoing special education support to families, guardians and individuals as they monitor the effectiveness and execution of IEP and/or 504 plans and request changes to plans as their needs evolve.

• Serve as a resource in non-legal special education matters. When appropriate, make referrals to and collaborate with EFMP Attorney who will provide case assessment, legal advice, legal briefings, and representation to Sailors on Special Education matters.

• Ensure staff delivering EFMP Case Liaison are accounting for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the FFSP

• Knowledge of the military and the challenges of the military life style as well as those resulting from the unique challenges of EFMP families

• Knowledge of state, federal, and local resources

• Understanding, sensitivity, and empathy for Sailors and family members from diverse racial, ethnic, and socioeconomic backgrounds

• Ability to intervene in crisis situations, using sound judgment, ethics, and common sense

• Proficiency in oral and written communication skills

• Knowledge of Microsoft Office Suite software and skilled in the use of office software

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• Bachelor's degree in a social science or related behavioral science field OR a combination of social science education and experience equivalent to a bachelor's degree OR Four years' equivalent experience

• Demonstrated experience providing case management or advocacy services and experience working with special needs individuals or families

• Completion of Health Insurance Portability and Accountability Act (HIPAA) training within 30 days of installation start date and annually thereafter; and completion of CNIC-approved special education training within 30 days of start date.

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

• Ability to work both independently and as part of a team.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Summary

Clinical counselors provide assessment and short-term, solution focused counseling services to eligible individuals, marital or intimate partners, families, and/or groups. They develop appropriate, risk-focused treatment and interventions for victims and perpetrators of child and domestic abuse.

Essential Duties and Responsibilities

• Scope of practice is limited to counseling services for other conditions that may be a focus of clinical attention and adjustment disorders.

• Ensure referral for appropriate behavioral health follow-up of any psychological disorders or symptoms requiring longer-term and/or medical/psychiatric intervention. Conduct intake, screening, assessment, and referral of clients as appropriate. Work with the client to establish an individual treatment plan. Provide individual, couples, and group counseling. Provide information about existing Navy programs such as SAIL. Provide immediate intervention and risk assessment IAW best practices in the mental health community and educate and ensure adequate referral and follow-up of any case presenting suicidal or homicidal risk

• Develop appropriate, risk-focused treatment and interventions for victims and perpetrators of child and domestic abuse in accordance with Navy Certification standards. Prepare information about alleged incidents of child and domestic abuse for the Family Advocacy Representative's presentation to the IDC for status determination.

• Ability to perform accurate assessment of the client's presenting problem and to plan effective treatment for that problem

• Provide an initial clinical assessment and ongoing risk assessments using the Columbia Suicide Severity Risk Scale (C-SSRS). Provide ongoing safety planning using the Veterans Affairs Safety Plan.

• Prepare and conduct management briefings in order to communicate recommendations on training and exercises. Facilitate and/or provide psychological first aid services to commands and/or groups within the commands. Execute Emergency Family Assistance Center assigned responsibilities as exercised and directed. Provide after-hours coverage for the FFSP in OCONUS locations, when required.

• Ability to intervene in crisis situations, using sound professional judgment, ethical practice and common sense. Ability to develop appropriate, risk-focused treatment and interventions for victims and perpetrators of child and domestic abuse

• Provide services within 24 hours of request, using accepted practices and procedures, in response to both small- scale (e.g., suicide) and large-scale incidents (e.g., Shipboard accident, man-made emergency). Collaborate with Chaplains and/or medical personnel

• Provide outreach and training on Navy programs such as SAIL and family violence prevention to appropriate audiences such as commands, medical professionals, youth activities staff and chaplains

• Participate in site/regional quarterly quality assurance procedures to ensure that all clinical services provided are safe and of good quality

• Maintain counseling case documentation IAW all applicable policies, laws and instructions

Ensure staff delivering non-medical counseling services are accounting for all services delivered in scheduling module

Required Education and/or Experience Qualifications

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• Minimum educational qualifications include one of the following; a master's degree in counseling accredited by the Council for Accreditation of Counseling and Related Educational Programs; a master's degree in social work accredited by the Council on Social Work Education, a master's degree in marriage and family therapy accredited by the Commission on Accreditation of Marriage and Family Therapy Education, or a doctoral degree in clinical or counseling psychology and a one-year clinical internship accredited by the American Psychological Association.

• Current, valid and unrestricted clinical license or certification from a state or U.S. territory authorizing independent clinical practice in the fields of professional counseling, clinical social work, marriage and family therapy or clinical/counseling psychology- LCSW (Licensed Clinical Social Worker), LMFT (Licensed Marriage and Family Therapist), LCP (Licensed Clinical Psychologist/ Licensed PhD in Psychology), LPC (Licensed Professional Counselor), LCPC (Licensed Certified Professional Counselor), LMHC (Licensed Mental Health Counselor)

• A minimum of two years- of full-time, post-master's supervised clinical experience .

• Clinical Counselors must meet or exceed the requirements for Tier II clinical practitioners.

• Counselors must meet the standards of professional and ethical conduct prescribed by their particular discipline or licensing board and demonstrate current clinical competence through at least periodic, direct service clinical experience during the 2 years preceding hire

• A minimum of two years' experience working in the field of child abuse and domestic abuse

Preferred Qualifications

• Knowledge of the difficulties of adjusting to general life stresses as well as those resulting from the requirements of military life, and experience providing short-term counseling for those issues

• Knowledge of standard documentation requirements for clinical services

• Knowledge of available military and community referral resources

• Ability to work effectively with diverse racial, ethnic, and socioeconomic backgrounds

• Proficiency in oral and written communication skills

• Knowledge of Microsoft Office Suite software and skilled in the use of office software

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Summary

Work and Family Life Consultants provide one-on-one consultation, information and referral, classroom training, workshops and seminars in support of the education and training component of Fleet and Family Support Program (FFSP) programs and services.

Essential Duties and Responsibilities

• Provide a wide range of programs and services to the FFSP

• Conduct training classes for Sailors and family members

• Provide specific information on resources available

• Work individually with clients where appropriate

• Ensure all information and referral, one-on-one, and group education services provided are entered and counted in Fleet and Family Support Management Information Systems (FFSMIS)

• Ensure all programs and services scheduled and delivered are in the automated Centralized

• Scheduling and metrics system in use by the FFSP

• Provide support related to disaster preparedness and response

• Other duties as assigned

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

Education/Experience

• Bachelor's degree in social science or related behavioral science field OR a combination of social science education and experience equivalent to a bachelor's degree OR Four years' equivalent experience

• Experience making presentations and facilitating training for large and small groups

Required Qualifications

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• Demonstrate general knowledge of FFSP programs and experience in one or more of following program area(s):

• Deployment

• Relocation

• Parent Education

• Life Skills

• Family Advocacy Program Education

• Transition Assistance and Family Employment

• Cross-training and support for additional program areas as assigned

• Knowledge of the formulation and execution of needs assessment tools

• Knowledge of the military and the challenges of the military life style

• Knowledge of social services and/or education delivery systems

• Skilled in providing individual education as well as group facilitation

• Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model

• Ability to manage multiple priorities

• Ability to use verbal and written communication skills effectively

• Ability to conduct program evaluations and use those evaluations to improve program effectiveness

• Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

This position may require overseas travel and training delivery at sea.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Summary

The Business Intelligence/Data Analyst II (BI/DA2) works as a full-time employee of Zeiders Enterprises (Zeiders) at the corporate headquarters. The BI/DA2 is responsible for matrixed Data Warehouse, Data Analytics, Business Intelligence and Reporting support to the Contracts and Corporate Operations. The BI/DA2 will actively seek opportunities for process improvement / automation and information reporting through active participation in planning sessions and certain operational meetings where data gathering and reporting needs are anticipated. The BI/DA2 is also a hands on position, actively leading Data Analytics and Business Intelligence projects, including application development, for both the Contracts and Corporate Operations.

Essential Duties and Responsibilities:

• Providing technical expertise on data storage structures, data mining, and data cleansing.

• Gather business requirements for data gathering, retention, processing and reporting.

• Lead and Assist with reporting and analysis projects.

• Managing and designing the reporting environment, including data sources, security, and metadata.

• Assessing tests and implementing new or upgraded software and assisting with strategic decisions on new systems.

• Supporting the data warehouse in identifying and revising reporting requirements.

• Supporting initiatives for data integrity, normalization and reporting automation.

• Provide quality assurance of imported data, working with other quality assurance personnel if necessary.

• Manage or assist in managing vendors that provide data warehousing or management services.

• Managing master data, including creation, updates, and deletion.

• Managing users and user roles.

• Commissioning and decommissioning of data sets.

• Processing confidential data and information according to guidelines.

• Generating reports from single or multiple systems.

• Troubleshooting the reporting database environment and reports.

• Evaluating changes and updates to source production systems.

• Training end users on new reports and dashboards.

Supervisory Responsibilities:

The BI/DA2 may serve as project lead, specifying work expectations, timelines and deliverables to a matrixed group of project participants and will supervise the BI/DA 1.

Required Education, Certifications and/or Experience Qualifications:

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• Bachelor's degree with five years' experience in fields that require a high degree of Data Analytics and/or Business Intelligence studies OR Associate's degree with six years' experience

• Demonstrated expertise and at least five years' experience in the use of SQL based database products such as MS-SQL, Access, MySQL, Oracle.

• Demonstrated use of Agile/SCRUM or Waterfall SDLC methodologies.

• Demonstrated Project Lead or Project Management experience using standard planning tools such as MS-Project, Asana or OpenProject.

• Demonstrated experience in requirements gathering, analysis and Business Analysis.

• Demonstrated knowledge and understanding of Cyber Security concepts and practical application as they relate to Data Management and Information Assurance.

• Knowledge of cloud based Business Intelligence systems such as Domo or Tableau.

Preferred Qualifications:

• Knowledge of the Cybersecurity Maturity Model Certification, NIST 800-53 or NIST 800-171

• Professional Certification (or the ability to obtain) that centers on Data Analysis or Business Intelligence such as the AICPA's Data Analytics Certification or the MCSE: Data Management and Analytics

• Knowledge of network management protocols, network architecture and server virtualization.

• Experience working with U.S. Government agencies and responding to their reporting requirements

• Excellent written, including technical writing, and verbal communication skills for problem solving and the creation of technical and end user documentation

• Familiarity with Power BI

Other Skills and Abilities:

• The ability to pass a background check.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service - Manages difficult or ad hoc related customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

• Ability to work both independently and as part of a team.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: New Parent Support Home Visitor

Summary

NPS Home Visitors provide services and promote healthy family life through referrals, screening and assessment, home visitation and training using the Nurturing Parent curriculum, group classes, marketing, case record management, and reporting.

• Expectant parents and parents with children under three shall be assessed and screened for child abuse risk, using the established Navy NPS screening tools and procedures

• Parents who are not screened at risk or eligible for NPS home visiting shall be provided information and referral to appropriate military and civilian community resources and services

• Ensure home visitation services use the Nurturing Parenting Program for all at risk parents accepting NPS services

• Report suspected child abuse and domestic abuse/violence to the local civilian authorities and the Family Advocacy Representative IAW Navy and state requirements

• Ensure that home visiting services are fully documented in the FFSMIS NPS Case Management System IAW current Navy requirements

• Ensure that NPS information and referred, assessment, screening, and educational services for parents not at risk are entered and counted in FFSMIS

• Ensure staff delivering NPS services are accounting for all services scheduled and delivered in the automated Centralized Scheduling and Metrics system in use by the FFSP

• Demonstrates effective needs assessment and individual/small group training skills

• Understands group dynamics; demonstrates self-awareness as well as empathy/sensitivity to others.

• Demonstrates the ability to embrace the military environment and to develop professional relationships with military and civilian personnel

• Communicates verbally and in writing in a clear, concise manner, and effectively conveys ideas

• Demonstrates the ability to manage multiple priorities, illustrates attention to detail, and shows evidence of being conscientious regarding deadlines

• Skill using appropriate software programs such as Microsoft Word, Outlook, and Power Point as well as data collection programs

• Experience in case record management and reporting

• Experience or training in development and implementation of parenting skills curriculum.

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• Bachelor's degree in social work or nursing

• Three years' experience in the field of social work, maternal/child health, child development and/or public health

• Nurses must maintain state licensure or certification

Preferred Qualifications

• Articulates an understanding of adult learning principles and techniques

• Demonstrated experience in conducting program evaluations. Articulates understanding of basic evaluation techniques and use of customer feedback to improve overall program effectiveness/impact

  Other Skills and Abilities

• This position requires access to U.S. Government facilities and systems.

• S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

• Ability to work both independently and as part of a team.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Job Title: Deputy Program Manager, Program Support

Summary

The Deputy Program Manager for Program Support works as a full-time employee of Zeiders Enterprises, Inc. (Zeiders) and contributes to the overall operation and success on the Military One Source Spouse Education and Career Opportunities (SECO) Program Contract. Reporting to the SECO Contract Program Manager, the Deputy Program Manager supervises all program support managers and teams as well as oversees selected contract-related activities; personnel management; and service delivery quality. The Deputy Program Manager ensures all SECO contract services meet or exceed Military Community and Family Policy expectations and that all contract services are of superior quality and making a positive impact for military spouses.

The Deputy Program Manager's responsibilities include:

• Oversee direct and matrix support teams in the day to day strategic and operational management of program support operations to the SECO contract.

• Consult with the other contract Deputy Program Managers (Career Center Operations and MSEP) to identify and resolve problems that arise with staffing and program execution.

• Work with the Deputy Program Manager for Career Center Operations and their direct reports to ensure sufficient technical and operational call center support resources are established to meet contract requirements.

• Oversee all contract reporting requirements; ensure reports are accurate and submitted per contract requirements.

• Working closely with the Information Services Department, ensure contract technical needs are met and act as liaison to resolve technical questions and issues from contract staff. Implement process improvements to mitigate technical-related disruptions for the contract. Oversee technical implementation efforts.

• Working closing with Human Resources and the contract's other Deputy Program Managers, implement and maintain effective hiring and staffing processes for the contract. Coordinate and monitor cohort progress to ensure staffing needs are met in a timely manner.

• Working closely with the Learning and Development team, ensure that staff receives required training and professional development education.

• Lead large-scale contract initiatives and projects such as contact center certification and the MSEP Annual Survey.

• Coordinate contract communication efforts for internal stakeholders, including contract-wide and Companywide meetings.

• Serve as the point of contact for technical systems and platforms utilized by the contract (e.g., appointment scheduling system, contact center platform, and shared communication systems).

• Assist the Program Manager in providing day to day operational management of the contract which includes DoD and service policy compliance. Develop and implement operational policies, procedures and guidelines for the effectiveness and efficiency of program operations.

• Manages subordinate supervisors who supervise other employees.

• Develop and implement operational policies, procedures and guidelines for the effectiveness and efficiency of program operations.

• Work with the Zeiders and Government Program Managers and staff in the execution of the programs to provide reporting, briefing, quality control, budget execution and other support as required for customer delight.

• Serve as a business advisor and compliance monitor to the Program Manager for contract and subcontract agreements.

• Ensure operational performance, quality control, budget and other performance standards are exceeded.

• Working with the Program Manager and the Program's Business Manager, provide management oversight of subcontractors and/or other vendors' performance and facilitate feedback to subcontractor/vendor organizations.

• Integrate contract support activities with other SECO program support vendors, and represent the Program Manager, as required, in related meetings and communications.

• Serve as the secondary Point of Contact (POC) for the Contracting Officer (CO), Contracting Officer's Representative (COR), and the Government Program Manager and Technical Point of Contact (TPOC).

• Attend meetings with Government Program Representatives with Program Manager or on her behalf.

• Ensure that Program Manager is kept fully and appropriately informed of contract management issues, risks, developments, initiatives and emerging concerns.

Required Education and/or Experience Qualifications

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• Master's degree in Education or Career Counseling, Human Resources, Social Services, Business/Program Management or related field; OR a Bachelor's degree in related field with 5 years relevant experience.

• Ten years of related program management experience (preferably in a human services discipline such as employee assistance programs, career counseling, guidance counseling, work-life programs, or related industry) with budget and contract responsibilities.

• Three years of experience managing diverse teams including virtual/remote teams.

• Knowledge and experience with federal government contracts, preferably Department of Defense contracts.

• Experience in change management and process improvement.

• Experience/knowledge/skills in the area of technology management, contract administration, and subcontractor/vendor management.

• Proven successful experience managing direct and/or matrix support operations and teams.

• Demonstrated experience in strategic planning; research and evaluation; strategic analysis and synthesis; and stakeholder engagement.

• Results driven leader with the ability to influence and focus on continual process improvement.

• Excellent attention to detail and ability to manage multiple workstreams while ensuring deadlines are met.

• Strong proven track record with excellent written and verbal communication skills.

• Ability to use Microsoft Office programs, including Project related platforms..

• Ability to obtain and maintain a government background investigation.

  Preferred Qualifications

• Experience/knowledge/skills in the area of spouse employment, career counseling, employment industry, career placement, tuition assistance and related services.

• Three years of experience in a call center environment in a leadership role.

• Knowledge of the FAR, DoD acquisition processes.

• Preference for direct military lifestyle knowledge or experience, such as from a Military Spouse, Veteran or Wounded Warrior.

• Project Management Professional (PMP) Certification

Other Skills and Abilities

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

• Ability to work both independently and as part of a team.

Physical Demands: Work in office areas. Sits, stands, bends, lifts, and move intermittently during working hours. Uses personal computer, telephones, copiers, printers, and other office equipment. The employee must occasionally life and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Travel: Required as needed- special projects or training , <10%

All positions which require access to U.S. Government facilities and systems require U.S. Citizenship, a valid driver's license, transportation, and auto insurance.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.

Job Description

Description

Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders' employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service. This position has the potential to telework from any location within the United States.

Summary:

Provides staff support for multiple locations where Zeiders provides services under the Personal Financial Counseling (PFC) Contract. As a member of the contract management team, the Operations Supervisor is the primary corporate virtual supervisor for a regional network of Personal Financial Counselors (PFCs) while on assignment at various locations under the Contract. The Operations Supervisor is responsible for monitoring staff performance, providing program guidance, ensuring quality of service delivery and compliance with contract requirements.

Essential Duties and Responsibilities:

• Management and Administrator Support: Provides information to Contract Management (Program Manager, Deputy Program Manager, Senior Operations Manager, and Business Manager) regarding contract performance and compliance. Provides input to the required monthly and other periodic reports. Seeks consultation with the contract management regarding policy exceptions and personnel issues.

• Staff Support: Serves as the primary corporate management resource for staff at field locations. Ensures staff has the necessary resources to fulfill their job responsibilities. Provides regular, scheduled supervision telephonically or virtually. Ensures staff complies with corporate policies including proper timekeeping, paid time off, and reporting requirements. Approves timesheets and keeps leave schedules. Maintains accountability of staff. Initiates employee appreciation as appropriate.

• Government Interface: Establishes and maintains effective working relationship with local government points of contact at assignment locations. Responds to concerns/questions regarding contract performance.

• Contract Monitoring: Ensures contract requirements are met and compliance maintained. Advises Contract Management of any contractual issues which may result in Contracting Office action and of any anticipated or proposed adverse personnel action. Works with Contract Management in developing and implementing solutions to contract-related challenges. Monitors program activities and changes through interaction with Contract Management to creatively problem-solve for ensuring compliance with contract requirements and performs periodic audits.

• Quality Control: Ensures the implementation and maintenance of a Quality Control plan that supports the contract objectives.

• Cross Training and Collateral Duties: Each Operations Supervisor will be cross-trained to back-up other Operations Supervisors as directed by Contract Program Manager and Deputy Program Manager. Other collateral duties may be assigned by the Contract Management.

• Property Management: If applicable, maintains perpetual inventory control record. Initiates process of required annual physical inventory. Assures adherence to Zeiders' Property Control Plan. Prepares required annual report.

• Other duties as assigned.

Education and/or Experience Qualifications:

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• A minimum of a Master's degree in Accounting, Finance, Business, or other related discipline or a Bachelor's degree coupled with 4 years' relevant experience

• Two years of personal financial counseling program administration/management experience.

• 3+ years' experience with personnel management/staff supervision

• Experience with and ability to proficiently use Microsoft Office software (Outlook, Word, Excel, PowerPoint)

Desired Qualifications:

• A national certification as an Accredited Financial Counselor (AFC), Certified Financial Planner (CFP), or Chartered Financial Consultant (ChFC).

• Experience with government contracting processes and familiarity with Federal Acquisition Regulations

• Experience with government program management, design, development, implementation, evaluation and reporting

• Excellent oral/written communication skills

• Ability to effectively manage multiple priorities

• Ability to implement sound financial / budget processes

Other Skills and Abilities:

This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Physical Demands:

Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Detail

• Company:
  Zeiders Enterprises, Inc.