Company Detail

Job Description

Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTIONThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKSLive and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned.THE FIVE PRINCIPLESQuality ' The consumer is our boss, quality is our work and value for money is our goal. Responsibility ' As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality ' A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency ' We use resources to the full, waste nothing and do only what we can do best. Freedom ' We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIESLeadership Customer Focus Peer Relationships Integrity & Trust Action Oriented ListeningFunctional Preventative care and OWPs Communication Skills Client Service Skills Priority Setting Time Management CAPABILITIES AND EXPERIENCE (CAN DO)Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability ' Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability - Ability to add, subtract, multipl

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned. THE FIVE PRINCIPLES Quality ' The consumer is our boss, quality is our work and value for money is our goal. Responsibility ' As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality ' A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency ' We use resources to the full, waste nothing and do only what we can do best. Freedom ' We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIESLeadership Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening Functional Preventative care and OWPs Communication Skills Client Service Skills Priority Setting Time Management CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability ' Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability - Ability to add, subtract, multipl

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned. THE FIVE PRINCIPLES Quality ' The consumer is our boss, quality is our work and value for money is our goal. Responsibility ' As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality ' A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency ' We use resources to the full, waste nothing and do only what we can do best. Freedom ' We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIESLeadership Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening Functional Preventative care and OWPs Communication Skills Client Service Skills Priority Setting Time Management CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability ' Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability - Ability to add, subtract, multipl

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

NTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Prepare the treatment room for examination of pets and all necessary medical item and supplies (e.g. vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician. Set up fecals, smears, and skin scrapings as allowed by state rules and regulations. Serve as support to the Client Services Coordinator, Veterinary Assistant and Veterinary Technician. Hold or restrain pets during examination, treatment, or inoculation. Prepare routine in-house laboratory tests (e.g. canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by state rules and regulations. Monitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by "walking", exercising, feeding, and cleaning cages and pet (when approved by the veterinarian or veterinary technician). Bathe and dip pets when necessary to treat dermatological conditions (when advised by veterinarian or veterinary technician. Clean the surgical suite and instruments. Ensure cleanliness of the hospital including but not limited to housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital protocols Other job duties as assigned

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

Preferred candidate identified

Starting Pay Rate: $19.50/hour with opportunities for merit increases (pay range: $18.50 - $20.38/hour).

Summary and Qualifications:

Communicate with Banfield clients, via inbound and outbound calls, who have past due payments for their Wellness Plans, NSFs, and/or outstanding hospital invoices to obtain account information, approval to collect the past due payments, and/or make acceptable payment arrangements.

Handle calls relating to Lost Pet and micro-chipping calls, hospital questions and general Wellness Plan questions from current and potential clients.

Essential Responsibilities and Tasks:

• Live and exemplify the Five Principles of Mars, Inc. within self and team.

• Notify Banfield clients via telephone and email regarding delinquent accounts for Wellness Plans, third party collections, NSF's and/or hospital invoices.

• Use various collections techniques to negotiate and secure payment on accounts

• Process and document future, current and past due transactions.

• Troubleshoot and resolve payment and account discrepancies.

• Document calls and resolutions using all appropriate systems, ensuring consistency in service.

• Assist hospital teams with Wellness Plan and non Wellness Plan financial information.

• Ensure the delivery of an exceptional client experience to both internal and external clients in every interaction.

• Educate associates and clients on business standards for Wellness Plans.

• Maintain client privacy, security and company confidentiality.

• Other job duties as assigned.

Special Working Conditions:

• Ability to work at a computer for long periods of time.

• Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job.

• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.

• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.

• The noise level in the work environment is normally moderate.

• Environment where pets are present.

Experience, Education and/or Training:

• Associate's degree preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. High School diploma/GED is required.

• Minimum of one year of relevant customer service and/or call center experience is required.

• Excellent communication skills are required.

• Ability to multi-task, prioritize, and manage time effectively is required.

• Strong client contact handling skills and active listening is required.

What We Offer - The Good Stuff:

• Competitive salary with paid time off & holidays so you can spend time with the people you love

• Medical, dental, and vision insurance for you and your loved ones

• Fertility and family-building assistance

• Paid Parental leave

• Practice Paid Basic Life Insurance

• Practice Paid Short- and Long-Term Disability

• Competitive referral program - join our team, bring your friends, and get paid*

• Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match

• Commuter Benefits

• Legal Plan

• Health Savings Account & Flexible Spending Account

• Mental health support and resources

• Paid Volunteering

• Optimum Wellness PlansR for up to three pets

• Continuing Education allowance & MED hours for eligible positions

• Student Debt Relief (for full-time DVMs)

• A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more

Even More Good Stuff:

• Opportunities for growth and leadership roles at Banfield, Mars, and other divisions of Mars

• Health and well-being benefits to support quality of life

• Associate-led equity, inclusion, and diversity groups (we have 7 of them!)

• Awesome opportunities to volunteer through Mars Volunteer Program, like volunteering at coral reef cleanups or on research vessels!

*Terms and conditions apply

**Benefits eligibility is based on employment status

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Banfield Pet HospitalR strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

Opening Statement

BANFIELD EXTERNSHIP

SUMMARY OF JOB PURPOSE AND FUNCTION The primary purpose and function of the Extern is to 'shadow' the mentor veterinarian in order to observe and take part in clinical procedures and to gain various firsthand veterinary experience and knowledge.

Description - External

ESSENTIAL RESPONSIBILITIES AND TASKS

. Live and exemplify the Five Principles of Mars, Inc. within self and team.

. Meet with mentor to identify program expectations and create learning goals.

. Learn all aspects of hospital organization and function by observing and participating in procedures with the mentor doctor.

. Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.

. Provide professional, efficient and exceptional service at all times. This includes performing procedures that do not require veterinarian assistance (depending on skill level), performing surgical procedures in the presence of mentor veterinarian, completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, monitoring hospitalized or surgical pets.

. Act as the extra eyes, ears and hands for the veterinarian to ensure the best quality pet care.

. Mentor and be mentored through the objectives of the Externship Program.

. Other job duties as assigned.

THE FIVE PRINCIPLES

. Quality - The consumer is our boss, quality is our work and value for money is our goal.

. Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.

. Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.

. Efficiency - We use resources to the full, waste nothing and do only what we can do best.

. Freedom - We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS / COMPETENCIES Leadership -Action-Oriented -Integrity & Trust -Peer Relationships -Listening

Functional -Priority Setting -Communication Skills -Personal Learning -Composure

CAPABILITIES AND EXPERIENCE (CAN DO)

. Ability to multi-task - Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.

. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.

. Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.

. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Unusually decisive in handling difficult problems. Translates problems into practical solutions.

. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.

. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.

. Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.

. Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

. Leadership skills - Ability to lead and manage projects with a sense of urgency to get results. Ability to successfully supervise, coach and mentor others. Displays positive attitude toward all practice protocols, procedures, and systems.

ATTITUDES (WILL DO)

. Initiative - Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.

. Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.

. Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.

. Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned.

. Independence - Able and willing to perform tasks and duties without supervision.

. Tolerance for Stress / Resiliency - Maintains a positive -can do- outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

SPECIAL WORKING CONDITIONS

. Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)

. Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.

. The noise level in the work environment is moderately high.

. Requires sufficient ambulatory skills in order to perform duties while at hospital.

. Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

. Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate equipment.

. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

. Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

EXPERIENCE, EDUCATION AND/OR TRAINING

. Bachelor's degree in veterinary medicine or related area required.

. Enrolled in a DVM/VMD program at a college of veterinary medicine.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Banfield Pet HospitalR strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

SUMMARY OF JOB PURPOSE AND FUNCTIONThe Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinarycare for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe andeffective hospital environment.ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the bestquality pet care and to maximize the veterinarian's and veterinary technician's productivity.Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow ofpatients. Provide professional, efficient and exceptional service at all times. This includes performing or preparingprocedures that do not require veterinarian or veterinary technician assistance, completing preparatorywork for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoringhospitalized or surgical pets as allowed in the state practice acts. Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services andother issues. Obtain relevant information and history from clients and maintain proper and complete medical charts. Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, followingstandard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs. Assist with surgery as applicable. Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines forveterinary assistant skills and duties. Mentor other paraprofessionals in the hospital. Other job duties as assigned.THE FIVE PRINCIPLES Quality - The consumer is our boss, quality is our work and value for money is our goal. Responsibility - As individuals, we demand total responsibility from ourselves; as associates, wesupport the responsibility of others. Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency - We use resources to the full, waste nothing and do only what we can do best. Freedom - We need freedom to shape our future; we need profit to remain free.HIRING QUALIFICATIONSCOMPETENCIESLeadership Action Oriented Customer Focus Listening Peer Relationships Personal LearningFunctional Ensure medical quality Effective communication

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

Veterinary Assistant Careers at Banfield Pet Hospital For those who want to put their love of pets into action, there are few jobs more rewarding than that of Vet Assistant. While working closely with other pet health care professionals at Banfield, you 'll have the chance to advocate for pets and educate clients on all aspects of pet health. In addition, if your goal is to advance in your career, you 'll have access to a variety of learning and development opportunities along the way. Job Description Summary: The Veterinary Assistant is a key member of the hospital team who supports and assists the veterinarians and veterinary technicians, ensuring the safety of pets, clients and other associates, and the continuity of quality veterinary care. Preferred Education/Licenses: Certificate of completion from a NAVTA-approved veterinary assistant program or the equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. High school diploma or equivalent preferred. Preferred Experience: Must be able to perform all required skills of NAVTA-approved veterinary assistant programs at a level that aids in the efficiency of the practice. A Day in the Life of a Banfield Veterinary Assistant The Vet Assistant provides professional, efficient and exceptional service at all times, making sure that clients and pets are comfortable in the hospital. You will use your technical skills on a daily basis, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties. Other responsibilities include: Helping maintain the flow of patients Communicating with the veterinarian and vet techs Carrying out or setting up procedures that do not require veterinarian or vet tech assistance Adhering to hospital standards that keep pets safe, and the treatment areas, exam rooms and labs clean and organized Educating clients about our Optimum Wellness Plans R and the importance of preventive care Mentoring other members of the hospital team Commitment Beyond Qualifications Every associate including the Vet Assistant has an important contribution to make to the veterinary team. We 're looking for Vet Assistants who are dedicated to their work, have a positive attitude and use our Five Principles -- Quality, Responsibility, Mutuality, Efficiency and Freedom ' as their guide. In addition, our Vet Assistants are: Action Oriented Customer Focused Good Listeners Effective Communicators Caring for Those Who Care: Benefits for a Banfield Veterinary Assistant When it comes to benefits, we support your personal wellness and professional development. We offer a wide range of perks and programs that help you take care of yourself and your family -including your pets. Personal Health, Savings, and Wellness Benefits Every team member needs to be appreciated. All Vet Assistants receive a generous benefits package including 401(k) participation, paid time off and Optimum Wellness Plans for your pets. In addition, medical, vision, dental, life and disability insurance is offered to associates based on eligibility. Potential as Big as Your Passion Whether you 're a new Vet Assistant, have been working for years or are changing careers, we 'll support your professional growth with: Performance development plans designed to help you reach your established careers goals Relevant learning opportunities Networking events Ways to offer your skills to your community A Support Structure That Helps You Thrive We 've created a one-of-a-kind leadership structure throughout our practice that includes support from our Corporate headquarters, the field and hospital level. Together we are a team, making a real impact on pet health care in hospitals, communities and the field of veterinary medicine. Start your Banfield Career as a Veterinary Assistant Learn more about the impact you can make as

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned. THE FIVE PRINCIPLES Quality ' The consumer is our boss, quality is our work and value for money is our goal. Responsibility ' As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality ' A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency ' We use resources to the full, waste nothing and do only what we can do best. Freedom ' We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIESLeadership Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening Functional Preventative care and OWPs Communication Skills Client Service Skills Priority Setting Time Management CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability ' Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability - Ability to add, subtract, multipl

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

Veterinary Assistant Careers at Banfield Pet Hospital For those who want to put their love of pets into action, there are few jobs more rewarding than that of Vet Assistant. While working closely with other pet health care professionals at Banfield, you 'll have the chance to advocate for pets and educate clients on all aspects of pet health. In addition, if your goal is to advance in your career, you 'll have access to a variety of learning and development opportunities along the way. Job Description Summary: The Veterinary Assistant is a key member of the hospital team who supports and assists the veterinarians and veterinary technicians, ensuring the safety of pets, clients and other associates, and the continuity of quality veterinary care. Preferred Education/Licenses: Certificate of completion from a NAVTA-approved veterinary assistant program or the equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. High school diploma or equivalent preferred. Preferred Experience: Must be able to perform all required skills of NAVTA-approved veterinary assistant programs at a level that aids in the efficiency of the practice. A Day in the Life of a Banfield Veterinary Assistant The Vet Assistant provides professional, efficient and exceptional service at all times, making sure that clients and pets are comfortable in the hospital. You will use your technical skills on a daily basis, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties. Other responsibilities include: Helping maintain the flow of patients Communicating with the veterinarian and vet techs Carrying out or setting up procedures that do not require veterinarian or vet tech assistance Adhering to hospital standards that keep pets safe, and the treatment areas, exam rooms and labs clean and organized Educating clients about our Optimum Wellness Plans R and the importance of preventive care Mentoring other members of the hospital team Commitment Beyond Qualifications Every associate including the Vet Assistant has an important contribution to make to the veterinary team. We 're looking for Vet Assistants who are dedicated to their work, have a positive attitude and use our Five Principles -- Quality, Responsibility, Mutuality, Efficiency and Freedom ' as their guide. In addition, our Vet Assistants are: Action Oriented Customer Focused Good Listeners Effective Communicators Caring for Those Who Care: Benefits for a Banfield Veterinary Assistant When it comes to benefits, we support your personal wellness and professional development. We offer a wide range of perks and programs that help you take care of yourself and your family -including your pets. Personal Health, Savings, and Wellness Benefits Every team member needs to be appreciated. All Vet Assistants receive a generous benefits package including 401(k) participation, paid time off and Optimum Wellness Plans for your pets. In addition, medical, vision, dental, life and disability insurance is offered to associates based on eligibility. Potential as Big as Your Passion Whether you 're a new Vet Assistant, have been working for years or are changing careers, we 'll support your professional growth with: Performance development plans designed to help you reach your established careers goals Relevant learning opportunities Networking events Ways to offer your skills to your community A Support Structure That Helps You Thrive We 've created a one-of-a-kind leadership structure throughout our practice that includes support from our Corporate headquarters, the field and hospital level. Together we are a team, making a real impact on pet health care in hospitals, communities and the field of veterinary medicine. Start your Banfield Career as a Veterinary Assistant Learn more about the impact you can make as

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

• Live and exemplify the Five Principles of Mars, Inc. within self and team.

-Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.

• Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.

• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.

• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. - Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.

• Conduct administrative functions as necessary.

• Other job duties as assigned

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

Veterinary Assistant Careers at Banfield Pet Hospital

For those who want to put their love of pets into action, there are few jobs more rewarding than that of Vet Assistant. While working closely with other pet health care professionals at Banfield, you'll have the chance to advocate for pets and educate clients on all aspects of pet health. In addition, if your goal is to advance in your career, you'll have access to a variety of learning and development opportunities along the way.

Job Description Summary: The Veterinary Assistant is a key member of the hospital team who supports and assists the veterinarians and veterinary technicians, ensuring the safety of pets, clients and other associates, and the continuity of quality veterinary care.

Preferred Education/Licenses: Certificate of completion from a NAVTA-approved veterinary assistant program or the equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. High school diploma or equivalent preferred.

Preferred Experience: Must be able to perform all required skills of NAVTA-approved veterinary assistant programs at a level that aids in the efficiency of the practice.

Description - External

A Day in the Life of a Banfield Veterinary Assistant

The Vet Assistant provides professional, efficient and exceptional service at all times, making sure that clients and pets are comfortable in the hospital. You will use your technical skills on a daily basis, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties. Other responsibilities include:

. Helping maintain the flow of patients

. Communicating with the veterinarian and vet techs

. Carrying out or setting up procedures that do not require veterinarian or vet tech assistance

. Adhering to hospital standards that keep pets safe, and the treatment areas, exam rooms and labs clean and organized

. Educating clients about our Optimum Wellness PlansR and the importance of preventive care

. Mentoring other members of the hospital team

Commitment Beyond Qualifications

Every associate including the Vet Assistant has an important contribution to make to the veterinary team. We're looking for Vet Assistants who are dedicated to their work, have a positive attitude and use our Five Principles -- Quality, Responsibility, Mutuality, Efficiency and Freedom - as their guide. In addition, our Vet Assistants are:

. Action Oriented

. Customer Focused

. Good Listeners

. Effective Communicators

Caring for Those Who Care: Benefits for a Banfield Veterinary Assistant

When it comes to benefits, we support your personal wellness and professional development. We offer a wide range of perks and programs that help you take care of yourself and your family-including your pets.

Personal Health, Savings, and Wellness Benefits

Every team member needs to be appreciated. All Vet Assistants receive a generous benefits package including 401(k) participation, paid time off and Optimum Wellness Plans for your pets. In addition, medical, vision, dental, life and disability insurance is offered to associates based on eligibility.

Potential as Big as Your Passion

Whether you're a new Vet Assistant, have been working for years or are changing careers, we'll support your professional growth with:

. Performance development plans designed to help you reach your established careers goals

. Relevant learning opportunities

. Networking events . Ways to offer your skills to your community

A Support Structure That Helps You Thrive

We've created a one-of-a-kind leadership structure throughout our practice that includes support from our Corporate headquarters, the field and hospital level. Together we are a team, making a real impact on pet health care in hospitals, communities and the field of veterinary medicine.

Start your Banfield Career as a Veterinary Assistant

Learn more about the impact you can make as part of a Banfield hospital team and see how we support the wellness of our people and profession.

View the full job description or if you're ready to make your move, apply today!

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Banfield Pet HospitalR strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

Opening Statement

Shift Lead Position Profile

The role of the Shift Lead is to perform the duties of a Client Services Coordinator or Vet Assistant when not filling in or assisting the Practice Manager or Chief of Staff in guiding the team to maximize productivity and profitability of the hospital. This position works with the Practice Manager and/or Chief of Staff (COS) to ensure effective communication with all clients and internal stakeholders and colleagues.

Description - External

The right person for this job takes great enjoyment in:

. Assisting and supporting the hospital leadership in developing an efficient, productive team that provides the highest quality care and service to the most pets and clients.

. Following Banfield protocols and practices, focusing the team to achieve practice priorities while building our culture and brand.

. Day-to-day supervision of the team when called upon and ensuring quality medical care, exceptional client service, associate engagement and maximum productivity.

. Helping create an environment where a team can deliver quality, efficient and effective veterinary care to pets and fostering an environment that engages associates, where associates do their best and feel good about being a member of the team.

. Providing professional, efficient and exceptional client service (lead by example), ensuring all associates do the same, to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues.

. Assisting in effectively scheduling associates to meet client needs according, while proactively planning time off and CE scheduling.

. Ensuring compliance with all practice policies and procedures.

. Ensuring adherence to Banfield dress and grooming guidelines.

A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communications. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal. Banfield offers all associates a generous benefits package including 401(k), paid time off and Optimum Wellness PlansR for your pets. In addition, medical, vision and dental insurance is offered to associates based on eligibility.

If you want to become an integral part of an effective team that allows you to put your love of pets to work and are looking for a career with a growing company that cares about the families and pets we serve, please visit Banfield.com/Careers and apply today for an opportunity in your area. We look forward to speaking with you about your desire to join Banfield and make a better world for pets!

. You must believe preventive care is the best and only way to achieve a long and healthy life for each pet.

. You must embrace and thrive on providing exceptional client and pet experiences.

. You must be available to work weekend and evening shifts.

. You must be comfortable working in an environment with loud noise and strong smells.

. You must be 18 years of age or older.

. You must have a minimum of two years of veterinary hospital experience.

. We are a drug-free, smoke-free, equal opportunity employer.

Are You Passionate About Preventive Pet Care? Apply Today!

Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of p ets .

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

SUMMARY OF JOB PURPOSE AND FUNCTION The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment. ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician's productivity. Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow of patients. Provide professional, efficient and exceptional service at all times. This includes performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring hospitalized or surgical pets as allowed in the state practice acts. Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues. Obtain relevant information and history from clients and maintain proper and complete medical charts. Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs. Assist with surgery as applicable. Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties. Mentor other paraprofessionals in the hospital. Other job duties as assigned. THE FIVE PRINCIPLES Quality - The consumer is our boss, quality is our work and value for money is our goal. Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency - We use resources to the full, waste nothing and do only what we can do best. Freedom - We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS COMPETENCIES Leadership Action Oriented Customer Focus Listening Peer Relationships Personal Learning Functional Ensure medical quality Effective communication Position Description Veterinary Assistant - Job Description.docx 2 of 3 Last Revised: 05/03/2018 JP Drive for results Functional Skills Priority Setting CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. Computer skills - Comfortably and confidently uses a computer and specialized medical software, as well as Microsoft Outlook, Word and Excel. ATTITUDES (WILL DO) Initiative - shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done. Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospital. Exhibits honesty, discretion, and sound judgment. Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned. Independence - Able and willing to perform tasks and duties without supervision as appropriate. Tolerance for Stress / Resiliency - Maintains a positive -can do- outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS Ability to work at a computer for long periods of time. Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings. Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. The noise level in the work environment is moderately high. Requires sufficient ambulatory skills in order to perform duties while at hospital. Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. Position Description Veterinary Assistant - Job Description.docx 3 of 3 Last Revised: 05/03/2018 JP EXPERIENCE, EDUCATION AND/OR TRAINING Certificate of completion from a NAVTA approved Veterinary Assistant program, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. High School Diploma or equivalent preferred. Must be able to perform all required skills of NAVTA approved veterinary assistant programs at a level in which to aid in the efficiency of the practice. Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances. One year related experience required with customer service preferred

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

Veterinary Assistant Careers at Banfield Pet Hospital For those who want to put their love of pets into action, there are few jobs more rewarding than that of Vet Assistant. While working closely with other pet health care professionals at Banfield, you'll have the chance to advocate for pets and educate clients on all aspects of pet health. In addition, if your goal is to advance in your career, you'll have access to a variety of learning and development opportunities along the way. Job Description Summary: The Veterinary Assistant is a key member of the hospital team who supports and assists the veterinarians and veterinary technicians, ensuring the safety of pets, clients and other associates, and the continuity of quality veterinary care. Preferred Education/Licenses: Certificate of completion from a NAVTA-approved veterinary assistant program or the equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

Live and exemplify the Five Principles of Mars, Inc. within self and team. Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician's productivity. Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow of patients. Provide professional, efficient and exceptional service at all times. This includes performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring hospitalized or surgical pets as allowed in the state practice acts. Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues. Obtain relevant information and history from clients and maintain proper and complete medical charts. Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs. Assist with surgery as applicable. Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties. Mentor other paraprofessionals in the hospital. Other job duties as assigned.

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

SUMMARY OF JOB PURPOSE AND FUNCTIONThe Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets and help to maintain the cleanliness and organization of the hospital.ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Prepare the treatment room for examination of pets and all necessary medical item and supplies Serve as support to the Client Services Coordinator, Veterinary Assistant and Veterinary Technician. Hold or restrain pets during examination, treatment, or inoculation. Prepare routine in-house laboratory tests (e.g. canine heartworm, feline leukemia, FIV, and canineparvovirus) as allowed by state rules and regulations. Monitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by "walking", exercising, feeding, and cleaning cages and pet (when approved by the veterinarian or veterinarytechnician). Clean the surgical suite and instruments. Ensure cleanliness of the hospital including but not limited to housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospitalprotocols Other job duties as assigned.THE FIVE PRINCIPLES Quality - The consumer is our boss, quality is our work and value for money is our goal. Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we supportthe responsibility of others. Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency - We use resources to the full, waste nothing and do only what we can do best. Freedom - We need freedom to shape our future; we need profit to remain free.HIRING QUALIFICATIONSCOMPETENCIESLeadership Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening

Functional Preventative care and OWPs Communication Skills Client Service Skills Priority Setting Time Management

CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task - Manages multiple tasks at one time; quickly and accurately shifts attention amongmultiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style andvocabulary. Correctly spells commonly used English words and job specific terms. Demonstratesexceptionally strong written and verbal communication skills. Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderlyand excels at cutting through confusion and turning chaos into order. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Unusuallydecisive in handling difficult problems. Translates problems into practical solutions. Client service skills - Consistently ensures the team provides the client with attentive, courteous andinformative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written ordiagram format. Can provide directions. Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent;ability to convert units of measurement. Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word,Excel, Access, Outlook, etc.ATTITUDES (WILL DO) Initiative - Shows willingness and aptitude to use own discretion in taking appropriate steps in findingsolutions to problems; presents options and ideas to enhance current processes or procedures. Takes onadditional responsibility when both big and small tasks need to be done. Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion,and sound judgment. Cooperativeness - Willing to work with others, collaborating and compromising where necessary;promptly share relevant information with others. Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned. Independence - Able and willing to perform tasks and duties without supervision. Tolerance for Stress / Resiliency - Maintains a positive -can do- outlook, rebounds quickly fromfrustrations and unpleasantness, and maintains composure and friendly demeanor while dealing withstressful situations.SPECIAL WORKING CONDITIONS Ability to work at a computer for long periods of time. Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) Client needs and work volume may require more than 40 hours per week to complete essential duties ofthis job. This position requires special hours including working weekends and evenings. Must have mental processes for reasoning, remembering, mathematics and language ability (reading,writing, and speaking the English language) to perform the duties proficiently. The noise level in the work environment is moderately high. Requires sufficient ambulatory skills in order to perform duties while at hospital.

Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

EXPERIENCE, EDUCATION AND/OR TRAINING

High School Diploma preferred, but not required.

Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.

One year related experience with customer service preferred

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

Summary of Job Purpose and Function

The primary purpose and function of the Relief Veterinarian is to provide preventative care, diagnosis and treatment of diseases and injuries of Pets.

Essential Responsibilities and Tasks

• Ensure the Safety of Pets, clients and associates by utilizing safe restraining techniques, following standard protocols and maintaining clean, sterile and organized treatment areas, exam rooms and labs.

• Obtain relevant information and history from clients, and maintain proper and complete medical records.

• Educate clients about preventative care, Pet health needs, any diagnosis or treatment, hospital services and other related information.

• Provide professional, efficient and exceptional service including prescribing and administering preventative care for the wellness needs of Pets and diagnosing and treating diseases and injuries of Pets.

• Effectively communication diagnosis and treatment plan to veterinary medical team and client.

• Ensure local, state and federal laws are followed, including proper maintenance of the controlled substance inventory log.

• Understand and follow state guidelines regarding duties of veterinary assistants and licensed veterinary technicians.

• Other job duties as assigned.

Hiring Qualifications

Capabilities and Experience (can do)

• Ability to multi-task - Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.

• Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.

• Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.

• Surgical skills - Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment.

• Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Unusually decisive in handling difficult problems. Translates problems into practical solutions.

• Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.

• Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.

• Compassionate commitment to Pet care - Ensures hospital teams confidently present Pet treatment recommendations and associated fees as an advocate for the Pet, gaining the client's agreement to proceed with the treatment most appropriate to the Pet's current condition and long term health. Act as an advocate for the Pet.

• Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.

• Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

• Management ability - Effectively enforces policies. Achieves high productive output while maintaining high morale. Encourages efforts toward common goals. Understands and utilizes a coaching/counseling philosophy for performance management.

Attitudes (will do)

• Initiative - shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.

• Integrity - Firmly adheres to the values and ethics of Banfield, Pet Hospital. Exhibits honesty, discretion, and sound judgment.

• Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.

• Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned.

• Independence - Able and willing to perform tasks and duties without supervision.

• Tolerance for Stress / Resiliency - Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

Special Working Conditions

• Ability to be confident around Pets (i.e., dogs, cats, birds, reptiles, etc.)

• Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.

• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

• The noise level in the work environment is moderately high.

• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.

• Requires sufficient ambulatory skills in order to perform duties while at hospital.

• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

• Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate equipment.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Associate is routinely exposed to a variety of Pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

• Minimal travel required, possibly for vendor visits and associate education.

Experience, Education and/or Training

• Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required.

• License in good standing with the applicable state veterinary board.

• License with the Drug Enforcement Agency required.

• Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment.

Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Banfield Pet HospitalR strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

Locum Veterinarian

Summary of Job Purpose and Function

The primary purpose and function of the Relief Veterinarian is to provide preventative care, diagnosis and treatment of diseases and injuries of Pets.

Essential Responsibilities and Tasks

. Ensure the Safety of Pets, clients and associates by utilizing safe restraining techniques, following standard protocols and maintaining clean, sterile and organized treatment areas, exam rooms and labs.

. Obtain relevant information and history from clients, and maintain proper and complete medical records.

. Educate clients about preventative care, Pet health needs, any diagnosis or treatment, hospital services and other related information.

. Provide professional, efficient and exceptional service including prescribing and administering preventative care for the wellness needs of Pets and diagnosing and treating diseases and injuries of Pets.

. Effectively communication diagnosis and treatment plan to veterinary medical team and client.

. Ensure local, state and federal laws are followed, including proper maintenance of the controlled substance inventory log.

. Understand and follow state guidelines regarding duties of veterinary assistants and licensed veterinary technicians.

. Other job duties as assigned.

Hiring Qualifications

Capabilities and Experience (can do)

. Ability to multi-task - Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.

. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.

. Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.

. Surgical skills - Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment.

. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Unusually decisive in handling difficult problems. Translates problems into practical solutions.

. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.

. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.

. Compassionate commitment to Pet care - Ensures hospital teams confidently present Pet treatment recommendations and associated fees as an advocate for the Pet, gaining the client's agreement to proceed with the treatment most appropriate to the Pet's current condition and long term health. Act as an advocate for the Pet.

. Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.

. Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

. Management ability - Effectively enforces policies. Achieves high productive output while maintaining high morale. Encourages efforts toward common goals. Understands and utilizes a coaching/counseling philosophy for performance management.

Attitudes (will do)

. Initiative - shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.

. Integrity - Firmly adheres to the values and ethics of Banfield, Pet Hospital. Exhibits honesty, discretion, and sound judgment.

. Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.

. Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned.

. Independence - Able and willing to perform tasks and duties without supervision.

. Tolerance for Stress / Resiliency - Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

Special Working Conditions

. Ability to be confident around Pets (i.e., dogs, cats, birds, reptiles, etc.)

. Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.

. Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

. The noise level in the work environment is moderately high.

. Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.

. Requires sufficient ambulatory skills in order to perform duties while at hospital.

. Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

. Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate equipment.

. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

. Associate is routinely exposed to a variety of Pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

. Minimal travel required, possibly for vendor visits and associate education.

Experience, Education and/or Training

. Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required.

. License in good standing with the applicable state veterinary board.

. License with the Drug Enforcement Agency required.

. Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment.

Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Banfield Pet HospitalR strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

Veterinary Assistant Careers at Banfield Pet Hospital For those who want to put their love of pets into action, there are few jobs more rewarding than that of Vet Assistant. While working closely with other pet health care professionals at Banfield, you'll have the chance to advocate for pets and educate clients on all aspects of pet health. In addition, if your goal is to advance in your career, you'll have access to a variety of learning and development opportunities along the way. Job Description Summary: The Veterinary Assistant is a key member of the hospital team who supports and assists the veterinarians and veterinary technicians, ensuring the safety of pets, clients and other associates, and the continuity of quality veterinary care. Preferred Education/Licenses: Certificate of completion from a NAVTA-approved veterinary assistant program or the equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

Job Detail

• Company:
  Banfield Pet Hospital