Company Detail

Job Description

Opening Statement

Veterinary Assistant Careers at Banfield Pet Hospital

For those who want to put their love of pets into action, there are few jobs more rewarding than that of Vet Assistant. While working closely with other pet health care professionals at Banfield, you'll have the chance to advocate for pets and educate clients on all aspects of pet health. In addition, if your goal is to advance in your career, you'll have access to a variety of learning and development opportunities along the way.

Job Description Summary: The Veterinary Assistant is a key member of the hospital team who supports and assists the veterinarians and veterinary technicians, ensuring the safety of pets, clients and other associates, and the continuity of quality veterinary care.

Preferred Education/Licenses: Certificate of completion from a NAVTA-approved veterinary assistant program or the equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. High school diploma or equivalent preferred.

Preferred Experience: Must be able to perform all required skills of NAVTA-approved veterinary assistant programs at a level that aids in the efficiency of the practice.

Description - External

A Day in the Life of a Banfield Veterinary Assistant

The Vet Assistant provides professional, efficient and exceptional service at all times, making sure that clients and pets are comfortable in the hospital. You will use your technical skills on a daily basis, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties. Other responsibilities include:

. Helping maintain the flow of patients

. Communicating with the veterinarian and vet techs

. Carrying out or setting up procedures that do not require veterinarian or vet tech assistance

. Adhering to hospital standards that keep pets safe, and the treatment areas, exam rooms and labs clean and organized

. Educating clients about our Optimum Wellness PlansR and the importance of preventive care

. Mentoring other members of the hospital team

Commitment Beyond Qualifications

Every associate including the Vet Assistant has an important contribution to make to the veterinary team. We're looking for Vet Assistants who are dedicated to their work, have a positive attitude and use our Five Principles -- Quality, Responsibility, Mutuality, Efficiency and Freedom - as their guide. In addition, our Vet Assistants are:

. Action Oriented

. Customer Focused

. Good Listeners

. Effective Communicators

Caring for Those Who Care: Benefits for a Banfield Veterinary Assistant

When it comes to benefits, we support your personal wellness and professional development. We offer a wide range of perks and programs that help you take care of yourself and your family-including your pets.

Personal Health, Savings, and Wellness Benefits

Every team member needs to be appreciated. All Vet Assistants receive a generous benefits package including 401(k) participation, paid time off and Optimum Wellness Plans for your pets. In addition, medical, vision, dental, life and disability insurance are offered to associates based on eligibility.

Potential as Big as Your Passion

Whether you're a new Vet Assistant, have been working for years or are changing careers, we'll support your professional growth with:

. Performance development plans designed to help you reach your established career goals

. Relevant learning opportunities

. Networking events . Ways to offer your skills to your community

A Support Structure That Helps You Thrive

We've created a one-of-a-kind leadership structure throughout our practice that includes support from our corporate headquarters, field leadership, and hospital leadership. Together we are a team, making a real impact on pet health care in hospitals, communities, and the field of veterinary medicine.

Start your Banfield Career as a Veterinary Assistant

Learn more about the impact you can make as part of a Banfield hospital team and see how we support the wellness of our people and profession.

View the full job description or if you're ready to make your move, apply today!

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Banfield Pet HospitalR strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

Veterinary Assistant Careers at Banfield Pet Hospital For those who want to put their love of pets into action, there are few jobs more rewarding than that of Vet Assistant. While working closely with other pet health care professionals at Banfield, you 'll have the chance to advocate for pets and educate clients on all aspects of pet health. In addition, if your goal is to advance in your career, you 'll have access to a variety of learning and development opportunities along the way. Job Description Summary: The Veterinary Assistant is a key member of the hospital team who supports and assists the veterinarians and veterinary technicians, ensuring the safety of pets, clients and other associates, and the continuity of quality veterinary care. Preferred Education/Licenses: Certificate of completion from a NAVTA-approved veterinary assistant program or the equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. High school diploma or equivalent preferred. Preferred Experience: Must be able to perform all required skills of NAVTA-approved veterinary assistant programs at a level that aids in the efficiency of the practice. A Day in the Life of a Banfield Veterinary Assistant The Vet Assistant provides professional, efficient and exceptional service at all times, making sure that clients and pets are comfortable in the hospital. You will use your technical skills on a daily basis, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties. Other responsibilities include: Helping maintain the flow of patients Communicating with the veterinarian and vet techs Carrying out or setting up procedures that do not require veterinarian or vet tech assistance Adhering to hospital standards that keep pets safe, and the treatment areas, exam rooms and labs clean and organized Educating clients about our Optimum Wellness Plans R and the importance of preventive care Mentoring other members of the hospital team Commitment Beyond Qualifications Every associate including the Vet Assistant has an important contribution to make to the veterinary team. We 're looking for Vet Assistants who are dedicated to their work, have a positive attitude and use our Five Principles -- Quality, Responsibility, Mutuality, Efficiency and Freedom ' as their guide. In addition, our Vet Assistants are: Action Oriented Customer Focused Good Listeners Effective Communicators Caring for Those Who Care: Benefits for a Banfield Veterinary Assistant When it comes to benefits, we support your personal wellness and professional development. We offer a wide range of perks and programs that help you take care of yourself and your family -including your pets. Personal Health, Savings, and Wellness Benefits Every team member needs to be appreciated. All Vet Assistants receive a generous benefits package including 401(k) participation, paid time off and Optimum Wellness Plans for your pets. In addition, medical, vision, dental, life and disability insurance is offered to associates based on eligibility. Potential as Big as Your Passion Whether you 're a new Vet Assistant, have been working for years or are changing careers, we 'll support your professional growth with: Performance development plans designed to help you reach your established careers goals Relevant learning opportunities Networking events Ways to offer your skills to your community A Support Structure That Helps You Thrive We 've created a one-of-a-kind leadership structure throughout our practice that includes support from our Corporate headquarters, the field and hospital level. Together we are a team, making a real impact on pet health care in hospitals, communities and the field of veterinary medicine. Start your Banfield Career as a Veterinary Assistant Learn more about the impact you can make as

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Description - External

ESSENTIAL RESPONSIBILITIES AND TASKS

. Live and exemplify the Five Principles of Mars, Inc. within self and team.

. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.

. Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.

. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.

. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services

. Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.

. Conduct administrative functions as necessary.

. Other job duties as assigned.

THE FIVE PRINCIPLES

. Quality - The consumer is our boss, quality is our work and value for money is our goal.

. Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.

. Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.

. Efficiency - We use resources to the full, waste nothing and do only what we can do best.

. Freedom - We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS / COMPETENCIES Leadership - Customer Focus - Peer Relationships - Integrity & Trust

- Action Oriented - Listening

Functional - Preventative care and OWPs - Communication Skills - Client Service Skills - Priority Setting - Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)

. Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.

. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.

. Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.

. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.

. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.

. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.

. Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.

. Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

ATTITUDES (WILL DO)

. Initiative - shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.

. Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.

. Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.

. Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned.

. Independence - Able and willing to perform tasks and duties without supervision.

. Tolerance for Stress / Resiliency - Maintains a positive -can do- outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

SPECIAL WORKING CONDITIONS

. Ability to work at a computer for long periods of time.

. Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)

. Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.

. Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

. The noise level in the work environment is moderately high.

. Requires sufficient ambulatory skills in order to perform duties while at hospital.

. Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

. Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.

. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

. Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

EXPERIENCE, EDUCATION AND/OR TRAINING

. High School Diploma or equivalent preferred.

. Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.

. One year related experience required with customer service preferred.

. Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

COMPENSATION & BENEFITS

. Pay Range for this role is $13.12-22.18/hour. Specific pay rates are dependent on experience, skill level, and education of the candidate, as well as geographic location. Pay rates for salaried positions may differ based on schedule worked.

. Banfield offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates. We are excited to announce our new Paid Parental Leave for 2021. Our benefits package also includes:

. Medical, Dental, Vision

. Basic Life (company paid) & Supplemental Life

. Short and Long Term Disability (company paid)

. Flexible Spending Accounts

. Commuter Benefits*

. Legal Plan*

. Health Savings Account with company funding

. 401(k) with generous company match*

. Paid Time Off & Holidays*

. Student Debt Program (for FT DVMs)

. Continuing Education allowance for eligible positions*

. Free Optimum Wellness Plans for your pets' preventive and general care*

Benefits eligibility is based on employment status. FT associates are eligible for all benefits programs (Student Debt Program available for FT DVMs only); PT associates are eligible for those benefits highlighted with an asterisk.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Banfield Pet HospitalR strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

Veterinary Assistant Careers at Banfield Pet Hospital For those who want to put their love of pets into action, there are few jobs more rewarding than that of Vet Assistant. While working closely with other pet health care professionals at Banfield, you 'll have the chance to advocate for pets and educate clients on all aspects of pet health. In addition, if your goal is to advance in your career, you 'll have access to a variety of learning and development opportunities along the way. Job Description Summary: The Veterinary Assistant is a key member of the hospital team who supports and assists the veterinarians and veterinary technicians, ensuring the safety of pets, clients and other associates, and the continuity of quality veterinary care. Preferred Education/Licenses: Certificate of completion from a NAVTA-approved veterinary assistant program or the equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. High school diploma or equivalent preferred. Preferred Experience: Must be able to perform all required skills of NAVTA-approved veterinary assistant programs at a level that aids in the efficiency of the practice. A Day in the Life of a Banfield Veterinary Assistant The Vet Assistant provides professional, efficient and exceptional service at all times, making sure that clients and pets are comfortable in the hospital. You will use your technical skills on a daily basis, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties. Other responsibilities include: Helping maintain the flow of patients Communicating with the veterinarian and vet techs Carrying out or setting up procedures that do not require veterinarian or vet tech assistance Adhering to hospital standards that keep pets safe, and the treatment areas, exam rooms and labs clean and organized Educating clients about our Optimum Wellness Plans R and the importance of preventive care Mentoring other members of the hospital team Commitment Beyond Qualifications Every associate including the Vet Assistant has an important contribution to make to the veterinary team. We 're looking for Vet Assistants who are dedicated to their work, have a positive attitude and use our Five Principles -- Quality, Responsibility, Mutuality, Efficiency and Freedom ' as their guide. In addition, our Vet Assistants are: Action Oriented Customer Focused Good Listeners Effective Communicators Caring for Those Who Care: Benefits for a Banfield Veterinary Assistant When it comes to benefits, we support your personal wellness and professional development. We offer a wide range of perks and programs that help you take care of yourself and your family -including your pets. Personal Health, Savings, and Wellness Benefits Every team member needs to be appreciated. All Vet Assistants receive a generous benefits package including 401(k) participation, paid time off and Optimum Wellness Plans for your pets. In addition, medical, vision, dental, life and disability insurance is offered to associates based on eligibility. Potential as Big as Your Passion Whether you 're a new Vet Assistant, have been working for years or are changing careers, we 'll support your professional growth with: Performance development plans designed to help you reach your established careers goals Relevant learning opportunities Networking events Ways to offer your skills to your community A Support Structure That Helps You Thrive We 've created a one-of-a-kind leadership structure throughout our practice that includes support from our Corporate headquarters, the field and hospital level. Together we are a team, making a real impact on pet health care in hospitals, communities and the field of veterinary medicine. Start your Banfield Career as a Veterinary Assistant Learn more about the impact you can make as

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

SUMMARY OF JOB PURPOSE AND FUNCTION: The primary purpose and function of the Shift Lead is to perform the duties of a CSC and/or veterinary assistant/technician, as well as provide continuity and operational support across all shifts, ensuring that the hospital always has leadership onsite to support associates and clients. The Shift Lead will help coordinate and guide the paraprofessional staff and support hospital leadership in maximizing the productivity and profitability of the hospital. This position will work with the Practice Manager and/or Chief of Staff (COS) to help ensure effective communication with clients, associates, Field Leadership, Central Team Support, and PetSmart.

ESSENTIAL RESPONSIBILITIES AND TASKS: The ratio of time spent on leadership duties and paraprofessional responsibilities will vary depending on the hospital situation; the Shift Lead must use good judgment in prioritizing their duties on any given day, ensuring hospital productivity. On average, the ratio is expected to be about 20% leadership duties (primarily when the Practice Manager and/or Chief of Staff are not present) and 80% paraprofessional duties.

Paraprofessional Responsibilities (approximately 80% of time):

Live and exemplify the Five Principles of Mars, Inc. within self and team.

Perform the duties of a CSC and/or veterinary assistant/technician, which may include the following:

Actively recruit new clients by promoting hospital services. Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.

Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.

Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, educating them about their pet's health, performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, and monitoring hospitalized or surgical pets as allowed in the state practice acts.

Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.

Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.

Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician's productivity, and communicate with the other associates to maintain the flow of patients.

Obtain relevant information and history from clients and maintain proper and complete medical charts.

Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.

Assist with surgery as applicable.

Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties. Conduct administrative functions as necessary.

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

Veterinary Practice Manager Careers at Banfield Pet Hospital

Practice Managers play a pivotal role in our hospitals. Your medical practice management skills will be put to use to drive business results, and your people leadership skills will come into play as you develop associates and foster an engaging team environment. Along with a team of knowledgeable pet health care experts, you'll ensure that clients and patients have a positive experience when they visit the hospital. Through a professional relationship with other stakeholders, including the veterinary medical team, field leadership, our corporate headquarters and PetSmartR associates (if applicable), you'll be helping optimize the growth of both businesses. And since we are committed to your growth, you'll be able to take advantage of a variety of educational opportunities and resources that support your career path.

Job Description Summary: In partnership with the chief of staff, the Practice Manager plays a vital role in the hospital, managing day-to-day operations so the medical team can devote their time to delivering the highest quality veterinary care.

Employment Type: Full-Time

Required Education/Licenses: Bachelor's degree in business or related discipline preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

Required Experience: Three years related experience required (health care, veterinary profession, service industry, etc.), including direct supervisory experience (includes hiring, associate development, etc.).

Description - External

A Day in the Life of a Banfield Practice Manager

The position of Practice Manager requires a fair amount of versatility. Duties involve everything from interviewing, hiring and developing associates, to evaluating the hospital's processes, progress and productivity. Our Practice Managers also train associates on how to educate clients about our Optimum Wellness PlansR, preventive care, pet health needs and hospital services. You will also be responsible for:

. Educating associates on Banfield guidelines/practices

. Budgeting and planning for the hospital

. Dealing with daily operations

. Scheduling associates, coordinating time off and managing continuing education needs

Commitment Beyond Qualifications The foundation of our culture and approach to business is known as The Five Principles. They include Quality, Responsibility, Mutuality, Efficiency and Freedom. These are special values we all share at Banfield and hope to integrate into our daily decisions and processes at work. Additionally, our Practice Managers have:

. Strong organizational, communication and interpersonal skills

. A knack for problem solving

. Conflict management experience

. Leadership and analytical know-how

Caring for Those Who Care: Benefits for a Banfield Practice Manager

We have the resources and programs to help you stay fit, ensure the wellness of your family and pets, and offer a workplace where your professional development is important too.

Personal Health, Savings, and Wellness Benefits

We offer a competitive benefits package with components such as 401(k) participation, paid time off and Optimum Wellness Plans for your pets. In addition, medical, vision, dental, life and disability insurance is offered to associates (based on eligibility).

Potential as Big as Your Passion

We help our Practice Managers take charge of their professional development with the continuing education you'll want to excel in your career. We also offer a collection of programs geared toward improving competencies by providing:

. Connections to learning experiences

. Networking opportunities . Ways to give back to your community through volunteerism

A Support Structure That Helps You Thrive

As a practice manager you, along with the Chief of Staff, will serve as the leaders within the hospital, but you'll have the support of field leaders, medical leaders and our corporate headquarters behind you to help you excel. Our collaborative team environment helps us inspire the delivery of pet health care in hospitals, communities and the veterinary medicine field in general.

Start your Banfield Career as a Practice Manager

Learn more about the impact you can make as part of a Banfield hospital team and see how we support the wellness of our people and profession.

View the official job description or if you're ready to make your move, apply today!

Banfield Pet HospitalR strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

This role will be based out of the Banfield Pet Hospital Colorado-New Mexico market.

Salary Range: $118,796 - $163,344 (based on experience & location)

Summary and Qualifications:

Ensure all hospitals in the market deliver on performance, focused on achieving OGSMs through Five Principles, the Associate Concept and direct leadership.

Hire, coach and develop Practice Managers.

Partner with Director of Veterinary Quality (DVQ) and Area Chiefs of Staff to operate an effective and productive hospital team, ensure a safe and engaging hospital environment, and improve both the medical quality and business performance of the hospital.

Essential Responsibilities and Tasks:

• Live and exemplify the Five Principles of Mars, Inc. within self and team.

• Create and build a culture of Preventive Care in each hospital ensuring teams understand our foundation and the delivery of Optimum Wellness Plans.

• Develop, coach, and support each Practice Manager in assigned market to lead hospital teams so the highest quality care and service is provided to the most pets and clients, maximizing efficiency, productivity, and profitability. This includes developing the skills and abilities of their paraprofessionals by providing clear communication on expectations and performance.

• Ensure compliance with all practice protocols, policies, and procedures and with all local, state and federal laws, ensuring the safety of pets, clients and associates and the maintenance of clean, safe and organized hospitals (i.e., OSHA, Hazard Waste, business permits and assets protection audits). Enforce all Banfield standards, continuously building brand in connection with all medical and non-medical standards.

• Responsible for overall hospital leadership and paraprofessional retention within market.

• Develop a performance development plan (PDP) and conduct a formal review of each Practice Manager (PM) in market at least once a year; in lieu of a PM in the hospital, develop a PDP and conduct a formal review for each paraprofessional in that hospital.

• Create a culture for exceptional engagement and community with market doctors, veterinary technicians, and leaders. Support DVQ and ACOS in maximizing doctor engagement and retention.

• Ensure effective execution of OGSM performance including financial results for all area hospitals; partnering with the DVQ to deliver on the quality and compliance KPIs and the quality OGSM.

• Own the recruitment, hiring, coaching, supervision and mentorship of PMs, Veterinary Technicians, and paraprofessionals in assigned market.

• Support the DVQ in the recruitment, hiring, coaching and supervision of doctors in their hospitals, maintaining LVT school relationship recruiting and outside sourcing.

• Responsible for market quarterly inventory and hospital invoice approvals are complete.

• Manage effective doctor scheduling and ensure hospital leaders provide effective paraprofessional scheduling to meet the needs of associates, clients and business needs.

• Other job duties as assigned.

Special Working Conditions:

• This position requires 80% travel.

• Residential Requirement: All regional leaders are required to live in their assigned region with the ability to establish and maintain a home office.

• Ability to work at a computer for long periods of time.

• Project timelines and work volume/deadlines may often require more than 40 hours per week to complete essential duties of this job.

• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.

• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.

• The noise level in the work environment is normally moderate.

• Environment where pets are present.

Experience, Education and/or Training:

• Bachelor's degree in Business Administration or a related field is required, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.

• Five years of experience in a multi-location service industry are required.

• At least three years of line manager experience are required.

• Experience hiring and staffing, leading a variety of people, and developing next level leaders is preferred.

• Medical background (veterinary or human healthcare, pharmaceutical, etc.) is preferred.

What We Offer - The Good Stuff:

• Competitive salary with paid time off & holidays so you can spend time with the people you love

• Medical, dental, and vision insurance for you and your loved ones

• Fertility and family-building assistance

• Paid Parental leave

• Practice Paid Basic Life Insurance

• Practice Paid Short- and Long-Term Disability

• Competitive referral program - join our team, bring your friends, and get paid*

• Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match

• Commuter Benefits

• Legal Plan

• Health Savings Account & Flexible Spending Account

• Mental health support and resources

• Paid Volunteering

• Optimum Wellness PlansR for up to three pets

• Continuing Education allowance & MED hours for eligible positions

• Student Debt Relief (for full-time DVMs)

• A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more

Even More Good Stuff:

• Opportunities for growth and leadership roles at Banfield, Mars, and other divisions of Mars

• Health and well-being benefits to support quality of life

• Associate-led equity, inclusion, and diversity groups (we have 7 of them!)

• Awesome opportunities to volunteer through Mars Volunteer Program, like volunteering at coral reef cleanups or on research vessels!

*Terms and conditions apply

**Benefits eligibility is based on employment status

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Banfield Pet HospitalR strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location. #FT

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Description - External

ESSENTIAL RESPONSIBILITIES AND TASKS

. Live and exemplify the Five Principles of Mars, Inc. within self and team.

. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.

. Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.

. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.

. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services

. Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.

. Conduct administrative functions as necessary.

. Other job duties as assigned.

THE FIVE PRINCIPLES

. Quality - The consumer is our boss, quality is our work and value for money is our goal.

. Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.

. Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.

. Efficiency - We use resources to the full, waste nothing and do only what we can do best.

. Freedom - We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS / COMPETENCIES Leadership - Customer Focus - Peer Relationships - Integrity & Trust

- Action Oriented - Listening

Functional - Preventative care and OWPs - Communication Skills - Client Service Skills - Priority Setting - Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)

. Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.

. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.

. Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.

. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.

. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.

. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.

. Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.

. Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

ATTITUDES (WILL DO)

. Initiative - shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.

. Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.

. Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.

. Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned.

. Independence - Able and willing to perform tasks and duties without supervision.

. Tolerance for Stress / Resiliency - Maintains a positive -can do- outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

SPECIAL WORKING CONDITIONS

. Ability to work at a computer for long periods of time.

. Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)

. Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.

. Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

. The noise level in the work environment is moderately high.

. Requires sufficient ambulatory skills in order to perform duties while at hospital.

. Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

. Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.

. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

. Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

EXPERIENCE, EDUCATION AND/OR TRAINING

. High School Diploma or equivalent preferred.

. Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.

. One year related experience required with customer service preferred.

. Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Banfield Pet HospitalR strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

For those who want to put their love of pets into action, there are few jobs more rewarding than that of Vet Assistant. While working closely with other pet health care professionals at Banfield, you'll have the chance to advocate for pets and educate clients on all aspects of pet health. In addition, if your goal is to advance in your career, you'll have access to a variety of learning and development opportunities along the way.

Job Description Summary: The Veterinary Assistant is a key member of the hospital team who supports and assists the veterinarians and veterinary technicians, ensuring the safety of pets, clients and other associates, and the continuity of quality veterinary care.

Preferred Education/Licenses: Certificate of completion from a NAVTA-approved veterinary assistant program or the equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. High school diploma or equivalent preferred.

Preferred Experience: Must be able to perform all required skills of NAVTA-approved veterinary assistant programs at a level that aids in the efficiency of the practice.

Description - External

A Day in the Life of a Banfield Veterinary Assistant

The Vet Assistant provides professional, efficient and exceptional service at all times, making sure that clients and pets are comfortable in the hospital. You will use your technical skills on a daily basis, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties. Other responsibilities include:

. Helping maintain the flow of patients

. Communicating with the veterinarian and vet techs

. Carrying out or setting up procedures that do not require veterinarian or vet tech assistance

. Adhering to hospital standards that keep pets safe, and the treatment areas, exam rooms and labs clean and organized

. Educating clients about our Optimum Wellness PlansR and the importance of preventive care

. Mentoring other members of the hospital team

Commitment Beyond Qualifications

Every associate including the Vet Assistant has an important contribution to make to the veterinary team. We're looking for Vet Assistants who are dedicated to their work, have a positive attitude and use our Five Principles -- Quality, Responsibility, Mutuality, Efficiency and Freedom - as their guide. In addition, our Vet Assistants are:

. Action Oriented

. Customer Focused

. Good Listeners

. Effective Communicators

Caring for Those Who Care: Benefits for a Banfield Veterinary Assistant

When it comes to benefits, we support your personal wellness and professional development. We offer a wide range of perks and programs that help you take care of yourself and your family-including your pets.

Personal Health, Savings, and Wellness Benefits

Every team member needs to be appreciated. All Vet Assistants receive a generous benefits package including 401(k) participation, paid time off and Optimum Wellness Plans for your pets. In addition, medical, vision, dental, life and disability insurance is offered to associates based on eligibility.

Potential as Big as Your Passion

Whether you're a new Vet Assistant, have been working for years or are changing careers, we'll support your professional growth with:

. Performance development plans designed to help you reach your established careers goals

. Relevant learning opportunities

. Networking events . Ways to offer your skills to your community

A Support Structure That Helps You Thrive

We've created a one-of-a-kind leadership structure throughout our practice that includes support from our Corporate headquarters, the field and hospital level. Together we are a team, making a real impact on pet health care in hospitals, communities and the field of veterinary medicine.

Start your Banfield Career as a Veterinary Assistant

Learn more about the impact you can make as part of a Banfield hospital team and see how we support the wellness of our people and profession.

View the full job description or if you're ready to make your move, apply today!

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Banfield Pet HospitalR strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned. THE FIVE PRINCIPLES Quality ' The consumer is our boss, quality is our work and value for money is our goal. Responsibility ' As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality ' A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency ' We use resources to the full, waste nothing and do only what we can do best. Freedom ' We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIESLeadership Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening Functional Preventative care and OWPs Communication Skills Client Service Skills Priority Setting Time Management CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability ' Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability - Ability to add, subtract, multipl

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

Veterinary Assistant Careers at Banfield Pet Hospital

For those who want to put their love of pets into action, there are few jobs more rewarding than that of Vet Assistant. While working closely with other pet health care professionals at Banfield, you 'll have the chance to advocate for pets and educate clients on all aspects of pet health. In addition, if your goal is to advance in your career, you 'll have access to a variety of learning and development opportunities along the way.

Job Description Summary: The Veterinary Assistant is a key member of the hospital team who supports and assists the veterinarians and veterinary technicians, ensuring the safety of pets, clients and other associates, and the continuity of quality veterinary care.

Preferred Education/Licenses: Certificate of completion from a NAVTA-approved veterinary assistant program or the equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. High school diploma or equivalent preferred.

Preferred Experience: Must be able to perform all required skills of NAVTA-approved veterinary assistant programs at a level that aids in the efficiency of the practice.

A Day in the Life of a Banfield Veterinary AssistantThe Vet Assistant provides professional, efficient and exceptional service at all times, making sure that clients and pets are comfortable in the hospital. You will use your technical skills on a daily basis, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties. Other responsibilities include:Helping maintain the flow of patients

Communicating with the veterinarian and vet techs

Carrying out or setting up procedures that do not require veterinarian or vet tech assistance

Adhering to hospital standards that keep pets safe, and the treatment areas, exam rooms and labs clean and organized

Educating clients about our Optimum Wellness Plans R and the importance of preventive care

Mentoring other members of the hospital teamCommitment Beyond QualificationsEvery associate including the Vet Assistant has an important contribution to make to the veterinary team. We 're looking for Vet Assistants who are dedicated to their work, have a positive attitude and use our Five Principles -- Quality, Responsibility, Mutuality, Efficiency and Freedom ' as their guide. In addition, our Vet Assistants are:

Action Oriented

Customer Focused

Good Listeners

Effective CommunicatorsCaring for Those Who Care: Benefits for a Banfield Veterinary AssistantWhen it comes to benefits, we support your personal wellness and professional development. We offer a wide range of perks and programs that help you take care of yourself and your family -including your pets.

Personal Health, Savings, and Wellness BenefitsEvery team member needs to be appreciated. All Vet Assistants receive a generous benefits package including 401(k) participation, paid time off and Optimum Wellness Plans for your pets. In addition, medical, vision, dental, life and disability insurance is offered to associates based on eligibility.

Potential as Big as Your PassionWhether you 're a new Vet Assistant, have been working for years or are changing careers, we 'll support your professional growth with:

Performance development plans designed to help you reach your established careers goals

Relevant learning opportunities

Networking events

Ways to offer your skills to your communityA Support Structure That Helps You ThriveWe've created a one-of-a-kind leadership structure throughout our practice that includes support from our Corporate headquarters, the field and hospital level. Together we are a team, making a real impact on pet health care in hospitals, communities and the field of veterinary medicine.

Start your Banfield Career as a Veterinary AssistantLearn more about the impact you can make

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring q uality veterinary care for all p ets, advocates for p ets, educates clients on all aspects of p et health, and ensures a safe and effective hospital environment.

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

Veterinary Assistant Careers at Banfield Pet Hospital For those who want to put their love of pets into action, there are few jobs more rewarding than that of Vet Assistant. While working closely with other pet health care professionals at Banfield, you 'll have the chance to advocate for pets and educate clients on all aspects of pet health. In addition, if your goal is to advance in your career, you 'll have access to a variety of learning and development opportunities along the way. Job Description Summary: The Veterinary Assistant is a key member of the hospital team who supports and assists the veterinarians and veterinary technicians, ensuring the safety of pets, clients and other associates, and the continuity of quality veterinary care. Preferred Education/Licenses: Certificate of completion from a NAVTA-approved veterinary assistant program or the equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. High school diploma or equivalent preferred. Preferred Experience: Must be able to perform all required skills of NAVTA-approved veterinary assistant programs at a level that aids in the efficiency of the practice. A Day in the Life of a Banfield Veterinary Assistant The Vet Assistant provides professional, efficient and exceptional service at all times, making sure that clients and pets are comfortable in the hospital. You will use your technical skills on a daily basis, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties. Other responsibilities include: Helping maintain the flow of patients Communicating with the veterinarian and vet techs Carrying out or setting up procedures that do not require veterinarian or vet tech assistance Adhering to hospital standards that keep pets safe, and the treatment areas, exam rooms and labs clean and organized Educating clients about our Optimum Wellness Plans R and the importance of preventive care Mentoring other members of the hospital team Commitment Beyond Qualifications Every associate including the Vet Assistant has an important contribution to make to the veterinary team. We 're looking for Vet Assistants who are dedicated to their work, have a positive attitude and use our Five Principles -- Quality, Responsibility, Mutuality, Efficiency and Freedom ' as their guide. In addition, our Vet Assistants are: Action Oriented Customer Focused Good Listeners Effective Communicators Caring for Those Who Care: Benefits for a Banfield Veterinary Assistant When it comes to benefits, we support your personal wellness and professional development. We offer a wide range of perks and programs that help you take care of yourself and your family -including your pets. Personal Health, Savings, and Wellness Benefits Every team member needs to be appreciated. All Vet Assistants receive a generous benefits package including 401(k) participation, paid time off and Optimum Wellness Plans for your pets. In addition, medical, vision, dental, life and disability insurance is offered to associates based on eligibility. Potential as Big as Your Passion Whether you 're a new Vet Assistant, have been working for years or are changing careers, we 'll support your professional growth with: Performance development plans designed to help you reach your established careers goals Relevant learning opportunities Networking events Ways to offer your skills to your community A Support Structure That Helps You Thrive We 've created a one-of-a-kind leadership structure throughout our practice that includes support from our Corporate headquarters, the field and hospital level. Together we are a team, making a real impact on pet health care in hospitals, communities and the field of veterinary medicine. Start your Banfield Career as a Veterinary Assistant Learn more about the impact you can make as

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

S UMMARY OF J OB P URPOSE AND F UNCTION The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring q uality veterinary care for all p ets, advocates for p ets, educates clients on all aspects of p et health, and ensures a safe and effective hospital environment. E SSENTIAL R ESPONSIBILITIES AND T ASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality p et care and to maximize the veterinarian's and veterinary technician's produc tivity. C ommunicate with veterinarian, veterinary technicians and all other associate s to maintain the flow of patients. Provide professional, efficient and exceptional service at all times. This includes performing or preparing procedures that do not req uire veterinarian or veterinary technician assistance, completing preparatory work for other procedures, ensuring that clients and p ets are comfortable in the hospital, and monitoring hospitalized or surgical p ets as allowed in the state practice acts . Educate clients about Optimum Wellness Plans, preventive care, p et health needs, hospital services and other issues. Obtain relevant information and history from clients and maintain proper and complete medical charts. Ensure the safety of p ets, clients a nd associate s by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs. Assist with surgery as applicable. Utilize technical skills to the fullest, within stat e practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties. Mentor other paraprofessionals in the hospital. Other job duties as assigned. T HE F IVE P RINCIPLES Quality - The consumer is our boss, quality is our work and value for money is our goal. Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency - We use resources to the full, waste nothing and do only what we can do best. Freedom - We need freedom to shape our future; we need profit to remain free. H IRING Q UALIFICATIONS C OMPETENCIES Leadership Action Oriented Customer Focus Listening Peer Relationships Personal Learning Functional Ensure medical quality Effective communication

Position Description Veterinary Assistant - Job Description.docx 2 of 3 Last Revised : 0 5 /03/2018 JP Drive for results Functional Skills Priority Setting C APABILITIES AND E XPERIENCE ( C AN D O ) Ability to multi - task - Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accurac y or appearance of frustration. Communication skills - Reads, writes and speaks fluent English, using appro priate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability - Demonstrates a systematic approach in carryin g out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Clien t service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability - Accurately and consistently follows instruc tions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. Computer skills - Comfor tably and confidently uses a computer and specialized medical software, as well as Microsoft Outlook, Word and Excel. A TTITUDES (W ILL D O ) Initiative - shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done. Integrity - Firmly adheres to the values and eth ics of Banfield Pet Hospital. Exhibits honesty, discretion, and sound judgment. Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned. Independence - Able and willing to perform tasks and duties without supervision as appropriate. Tolerance for Stress / Resiliency - Maintains a positive -can do- outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. S PECIAL W ORKING C ONDITIONS Ability to work at a computer for long periods of time. Ability to be confident around p ets (i.e., dogs, cats, birds, reptiles, etc.) Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenin gs. Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. The noise level in the work environment is moderately high. Requires sufficient ambulatory skills in order to perform duties while at hospital. Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds . Requires good hand - eye coordination, arm - hand - finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Asso ciate is routinely exposed to a variety of p ets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

Position Description Veterinary Assistant - Job Description.docx 3 of 3 Last Revised : 0 5 /03/2018 JP E XPERIENCE , E DUCATION AND / OR T RAINING Certificate of completion from a NA VTA approved Veterinary Assistant program , or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities . High School Diploma or equivalent preferred . Must be able to perform all required sk ills of NAVTA approved veterinary assistant programs at a level in which to aid in the efficiency of the practice . Must be at least 18 years old to perform duties involving radiography (x - ray) and exposure to radioactive substances. One year related experience required with customer service preferred.

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

Credentialed Veterinary Technician

The anticipated starting hourly rate for individuals expressing interest in this position is $23 to $33 per hour. Rate to be determined by the schedule, location, experience, skills, and abilities of the applicant. *Sign on bonuses and relocation assistance may be available depending on location.

Who we are

We're Banfield. You've probably seen us around. We started in 1955 as a small practice with big ideas about preventive pet care. We're now the leading general veterinary care practice in America, where providing high-quality preventive care and treatment advances our mission: A BETTER WORLD FOR PETS. We'd love to have you join our team to help in this mission.

We love pets. Do you know who else we love? CVTs. We enable CVTs to work at the top of their license and provide them with resources and training to feel and work their best. A supportive work environment is important at Banfield, and we cultivate a culture and team based on collaboration, networking, and lifting one another.

Banfield's here for you so you can be there for pets!

Who we're looking for

We're looking for a Credentialed Veterinary Technician (or a VT currently in the process of completing accreditation) to add their passion, skills, and education to our team. We believe in hiring individuals with diverse perspectives, ideas, and cultures who use their expertise in a way that benefits pets, clients, teams, and communities.

Whether you're a recent graduate or an experienced Technician looking for a change, a new beginning at Banfield means an open door to explore the next best move in your professional career.

Role responsibilities

- Provide furry, feathered, and scaled pets with the best possible care, especially preventive care

- Build close relationships with pets and the humans who love them

- Work closely with teammates and cultivate a positive, dynamic work culture

- Impact the future of veterinary medicine with your expertise and ways of practicing medicine

- Exemplify the Mars Five Principles - Quality, Responsibility, Mutuality, Efficiency, and Freedom

What we offer

Now the good stuff! We believe in taking care of our employees so they can take care of themselves, their families, and the pets they treat. We value work-life balance too! Here are just a few of the benefits full-time associates are eligible for:

The good stuff:

- Competitive salary with paid time off so you can spend time with the people you love

- Medical, dental, and vision insurance for you and your loved ones

- Competitive referral program - join our team, bring your friends, and get paid*!

- Paid leave for new parents - 401(k) Savings Plan

- Health Savings Account and Flexible Spending Account

- Paid short- and long-term disability, including maternity leave

- Optimum Wellness PlansR for up to three pets plus discounts on Mars, PetSmart, RoyalCanin, and more

Even more good stuff:

- Flexible scheduling

- Ability to practice at the top of your license

- Locations all over the US to choose from

- Opportunities for growth and leadership roles at Banfield, Mars, and other divisions of Mars

- Dedicated onboarding and development support so you can grow your career (or become a coach yourself!)

- Continuing education opportunities paid for by us

- Health and well-being benefits to support quality of life

- National partner conferences for networking and continuing education

- Discount on Fear Free Certification - Practice-paid subscription to NAVTA, VetGirl, and Vetfolio

- Associate-led equity, inclusion, and diversity groups (we have 7 of them!)

- Awesome opportunities to volunteer through the Mars Volunteer Program, like volunteering at coral reef cleanups or on research vessels!

Full job description (https://jobs.banfield.com/CVT-job-description)

*terms and conditions apply #registered vet technician (RVT) #licensed veterinary technician (LVT) #veterinary technician specialists (VTS) #certified veterinary technician (CVT)

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

Veterinary Technician Banfield aspires to be a practice where as a team, we make a positive impact on pet health care in hospitals, communities, and the field of veterinary medicine. And, we believe hiring people with diverse perspectives, ideas, and cultures, permits us to deliver to the highest quality of preventive care. As a Banfield veterinary technician, you will work alongside pet health care industry experts to make a difference in the lives of the pets and clients we serve. With the chance to utilize your veterinary knowledge, communication skills, and love for pets, this role will afford you the opportunity to define a clear career path for continued growth and learning. Responsibilities: - Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients. - With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow. - Assist with surgeries and procedures in acc

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of p ets .

Essential Responsibilities and Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.

• Prepare the tre atment room for examination of p ets. Prepare all necessary medical items and supplies (e.g. vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veter i nary technician . Set up fecals, smears, and skin scra pings as allowed by state rules and regulations .

• Serve as support to th e Client Services Coordinator , Vete rinary Assistant and Veterinary Technician .

• Hold or restrain p ets during examination, treatment, or inoculation.

• P repare routine in - house laboratory tests (e.g. canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by s tate rules and regulations .

• Monitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by "walking", exercising, feeding, and cleaning cages and p et (when approved by the veterinarian or veterinary technician ).

• Bathe and di p p ets when necessary to treat dermatological conditions (when advised by veterinarian or veterinary technician .

• Clean the surgical suite and instruments.

• Ensure cleanliness of the hospital including but not limited to housekeeping such as laundry, dishe s, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital protocols

• Other job duties as assigned.

The Five Principles

Quality - The consumer is our boss, quality is our work and value for money is our goal.

Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.

Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.

Efficiency - We use resources to the full, waste nothing and do only what we can do best.

Freedom - We need freedom to shape our future; we need profit to remain free.

Leadership

• Customer Focus

• Peer Relationships

• Integrity & Trust

• Action Oriented

• Listening

  F unctional

• Preventative care and OWPs

• C ommunication Skills

• Client Service Skills

• Priority Setting

• Time Management

  Special Working Conditions

• Ability to work at a computer for long periods of time.

• Ability to be confident around p ets (i.e., dogs, cats, birds, reptiles, etc.)

• Client needs and work volume may require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.

• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

• The noise level in the work environment is moderately high.

• Requires sufficient ambulatory skills in order to perform duties while at hospital.

• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds .

• Requires good hand - eye coordination, arm - hand - finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and abilit y to adjust focus.

• Associate is routinely exposed to a variety of p ets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

Experience, Education and/or Training

• High School Diploma preferred .

• Must be at least 18 years old to perform duties involving radiography (x - ray) and exposure to radioactive substances.

• One year related experience required with customer service preferred.

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

SUMMARY OF JOB PURPOSE AND FUNCTION

The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.

• Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician's productivity. Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow of patients.

• Provide professional, efficient and exceptional service at all times. This includes performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring hospitalized or surgical pets as allowed in the state practice acts.

• Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues.

• Obtain relevant information and history from clients and maintain proper and complete medical charts.

• Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.

• Assist with surgery as applicable.

• Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties.

• Mentor other paraprofessionals in the hospital.

• Other job duties as assigned.

THE FIVE PRINCIPLES

Quality - The consumer is our boss, quality is our work and value for money is our goal.

Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.

Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.

Efficiency - We use resources to the full, waste nothing and do only what we can do best.

Freedom - We need freedom to shape our future; we need profit to remain free.

EXPERIENCE, EDUCATION AND/OR TRAINING

• Certificate of completion from a NAVTA approved Veterinary Assistant program, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. High School Diploma or equivalent preferred.

• Must be able to perform all required skills of NAVTA approved veterinary assistant programs at a level in which to aid in the efficiency of the practice.

• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.

• One year related experience required with customer service preferred.

SPECIAL WORKING CONDITIONS

• Ability to work at a computer for long periods of time.

• Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)

• Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.

• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

• The noise level in the work environment is moderately high.

• Requires sufficient ambulatory skills in order to perform duties while at hospital.

• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

Qualifications

-

HIRING QUALIFICATIONS COMPETENCIES Leadership Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening Functional Preventative care and OWPs Position Description Client Service Coordinator - Job Description.docx 2 of 3 Last Revised: 08/20/2013 JP Communication Skills Client Service Skills Priority Setting Time Management CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration

-

Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary

-

Correctly spells commonly used English words and job specific terms

-

Demonstrates exceptionally strong written and verbal communication skills

-

Organizational ability - Demonstrates a systematic approach in carrying out assignments

-

Is very orderly and excels at cutting through confusion and turning chaos into order

-

Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems

-

Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement

-

Computer skills - Comfortably and confidently uses a computer and specialized software

-

Microsoft Word, Excel, Access, Outlook, etc

-

ATTITUDES (WILLDO) Initiative - shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures

-

Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others

-

Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned

-

Independence - Able and willing to perform tasks and duties without supervision

-

Tolerance for Stress / Resiliency - Maintains a positive -can do- outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations

-

SPECIAL WORKING CONDITIONS Ability to work at a computer for long periods of time

-

Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job

-

This position requires special hours including working weekends and evenings

-

Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently

-

The noise level in the work environment is moderately high

-

Requires sufficient ambulatory skills in order to perform duties while at hospital

-

Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds

-

Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment

-

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

-

Position Description Client Service Coordinator - Job Description.docx 3 of 3 Last Revised: 08/20/2013 JP Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances

-

Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances

Responsibilities

-

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families

-

Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team

-

Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients

-

This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health

-

Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service

-

Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments

-

Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures

-

Conduct administrative functions as necessary

-

Gains and shows personal satisfaction from delivering great service

-

Takes on additional responsibility when both big and small tasks need to be done

-

Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals

-

Exhibits honesty, discretion, and sound judgment

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Description - External

ESSENTIAL RESPONSIBILITIES AND TASKS

. Live and exemplify the Five Principles of Mars, Inc. within self and team.

. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.

. Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.

. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.

. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services

. Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.

. Conduct administrative functions as necessary.

. Other job duties as assigned.

THE FIVE PRINCIPLES

. Quality - The consumer is our boss, quality is our work and value for money is our goal.

. Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.

. Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.

. Efficiency - We use resources to the full, waste nothing and do only what we can do best.

. Freedom - We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS / COMPETENCIES Leadership - Customer Focus - Peer Relationships - Integrity & Trust

- Action Oriented - Listening

Functional - Preventative care and OWPs - Communication Skills - Client Service Skills - Priority Setting - Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)

. Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.

. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.

. Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.

. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.

. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.

. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.

. Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.

. Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

ATTITUDES (WILL DO)

. Initiative - shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.

. Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.

. Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.

. Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned.

. Independence - Able and willing to perform tasks and duties without supervision.

. Tolerance for Stress / Resiliency - Maintains a positive -can do- outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

SPECIAL WORKING CONDITIONS

. Ability to work at a computer for long periods of time.

. Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)

. Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.

. Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

. The noise level in the work environment is moderately high.

. Requires sufficient ambulatory skills in order to perform duties while at hospital.

. Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

. Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.

. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

. Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

EXPERIENCE, EDUCATION AND/OR TRAINING

. High School Diploma or equivalent preferred.

. Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.

. One year related experience required with customer service preferred.

. Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Banfield Pet HospitalR strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

Hospital Locations Include:

1086-Royal Palm Beach

5180-Palm Springs

2405-Jupiter

2046-Lake Park

5075-Wellington

2424-West Palm Beach

Credentialed Veterinary Technician

The anticipated starting hourly rate for individuals expressing interest in this position is $23 to $33 per hour. Rate to be determined by the schedule, location, experience, skills, and abilities of the applicant. *Sign on bonuses and relocation assistance may be available depending on location.

Who we are

We're Banfield. You've probably seen us around. We started in 1955 as a small practice with big ideas about preventive pet care. We're now the leading general veterinary care practice in America, where providing high-quality preventive care and treatment advances our mission: A BETTER WORLD FOR PETS. We'd love to have you join our team to help in this mission.

We love pets. Do you know who else we love? CVTs. We enable CVTs to work at the top of their license and provide them with resources and training to feel and work their best. A supportive work environment is important at Banfield, and we cultivate a culture and team based on collaboration, networking, and lifting one another.

Banfield's here for you so you can be there for pets!

Who we're looking for

We're looking for a Credentialed Veterinary Technician (or a VT currently in the process of completing accreditation) to add their passion, skills, and education to our team. We believe in hiring individuals with diverse perspectives, ideas, and cultures who use their expertise in a way that benefits pets, clients, teams, and communities.

Whether you're a recent graduate or an experienced Technician looking for a change, a new beginning at Banfield means an open door to explore the next best move in your professional career.

Role responsibilities

- Provide furry, feathered, and scaled pets with the best possible care, especially preventive care

- Build close relationships with pets and the humans who love them

- Work closely with teammates and cultivate a positive, dynamic work culture

- Impact the future of veterinary medicine with your expertise and ways of practicing medicine

- Exemplify the Mars Five Principles - Quality, Responsibility, Mutuality, Efficiency, and Freedom

What we offer

Now the good stuff! We believe in taking care of our employees so they can take care of themselves, their families, and the pets they treat. We value work-life balance too! Here are just a few of the benefits full-time associates are eligible for:

The good stuff:

- Competitive salary with paid time off so you can spend time with the people you love

- Medical, dental, and vision insurance for you and your loved ones

- Competitive referral program - join our team, bring your friends, and get paid*!

- Paid leave for new parents - 401(k) Savings Plan

- Health Savings Account and Flexible Spending Account

- Paid short- and long-term disability, including maternity leave

- Optimum Wellness PlansR for up to three pets plus discounts on Mars, PetSmart, RoyalCanin, and more

Even more good stuff:

- Flexible scheduling

- Ability to practice at the top of your license

- Locations all over the US to choose from

- Opportunities for growth and leadership roles at Banfield, Mars, and other divisions of Mars

- Dedicated onboarding and development support so you can grow your career (or become a coach yourself!)

- Continuing education opportunities paid for by us

- Health and well-being benefits to support quality of life

- National partner conferences for networking and continuing education

- Discount on Fear Free Certification - Practice-paid subscription to NAVTA, VetGirl, and Vetfolio

- Associate-led equity, inclusion, and diversity groups (we have 7 of them!)

- Awesome opportunities to volunteer through the Mars Volunteer Program, like volunteering at coral reef cleanups or on research vessels!

Full job description (https://jobs.banfield.com/CVT-job-description)

*terms and conditions apply #registered vet technician (RVT) #licensed veterinary technician (LVT) #veterinary technician specialists (VTS) #certified veterinary technician (CVT)

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment. ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician's productivity. Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow of patients. Provide professional, efficient and exceptional service at all times. This includes performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring hospitalized or surgical pets as allowed in the state practice acts. Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues. Obtain relevant information and history from clients and maintain proper and complete medical charts. Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs. Assist with surgery as applicable. Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties. Mentor other paraprofessionals in the hospital. Other job duties as assigned. THE FIVE PRINCIPLES Quality - The consumer is our boss, quality is our work and value for money is our goal. Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency - We use resources to the full, waste nothing and do only what we can do best. Freedom - We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS COMPETENCIES Leadership Action Oriented Customer Focus Listening Peer Relationships Personal Learning Functional Ensure medical quality Effective communication Position Description Veterinary Assistant - Job Description.docx 2 of 3 Last Revised: 05/03/2018 JP Drive for results Functional Skills Priority Setting CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. Computer skills - Comfortably and confidently uses a computer and specialized medical software, as well as Microsoft Outlook, Word and Excel. ATTITUDES (WILL DO) Initiative - shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done. Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospital. Exhibits honesty, discretion, and sound judgment. Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned. Independence - Able and willing to perform tasks and duties without supervision as appropriate. Tolerance for Stress / Resiliency - Maintains a positive -can do- outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS Ability to work at a computer for long periods of time. Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings. Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. The noise level in the work environment is moderately high. Requires sufficient ambulatory skills in order to perform duties while at hospital. Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. Position Description Veterinary Assistant - Job Description.docx 3 of 3 Last Revised: 05/03/2018 JP EXPERIENCE, EDUCATION AND/OR TRAINING Certificate of completion from a NAVTA approved Veterinary Assistant program, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. High School Diploma or equivalent preferred. Must be able to perform all required skills of NAVTA approved veterinary assistant programs at a level in which to aid in the efficiency of the practice. Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances. One year related experience required with customer service preferred.

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Description - External

ESSENTIAL RESPONSIBILITIES AND TASKS

. Live and exemplify the Five Principles of Mars, Inc. within self and team.

. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.

. Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.

. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.

. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services

. Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.

. Conduct administrative functions as necessary.

. Other job duties as assigned.

THE FIVE PRINCIPLES

. Quality - The consumer is our boss, quality is our work and value for money is our goal.

. Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.

. Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.

. Efficiency - We use resources to the full, waste nothing and do only what we can do best.

. Freedom - We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS / COMPETENCIES Leadership - Customer Focus - Peer Relationships - Integrity & Trust

- Action Oriented - Listening

Functional - Preventative care and OWPs - Communication Skills - Client Service Skills - Priority Setting - Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)

. Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.

. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.

. Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.

. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.

. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.

. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.

. Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.

. Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

ATTITUDES (WILL DO)

. Initiative - shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.

. Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.

. Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.

. Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned.

. Independence - Able and willing to perform tasks and duties without supervision.

. Tolerance for Stress / Resiliency - Maintains a positive -can do- outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

SPECIAL WORKING CONDITIONS

. Ability to work at a computer for long periods of time.

. Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)

. Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.

. Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

. The noise level in the work environment is moderately high.

. Requires sufficient ambulatory skills in order to perform duties while at hospital.

. Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

. Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.

. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

. Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

EXPERIENCE, EDUCATION AND/OR TRAINING

. High School Diploma or equivalent preferred.

. Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.

. One year related experience required with customer service preferred.

. Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Banfield Pet HospitalR strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

Veterinary Assistant Careers at Banfield Pet Hospital For those who want to put their love of pets into action, there are few jobs more rewarding than that of Vet Assistant. While working closely with other pet health care professionals at Banfield, you'll have the chance to advocate for pets and educate clients on all aspects of pet health. In addition, if your goal is to advance in your career, you'll have access to a variety of learning and development opportunities along the way. Job Description Summary: The Veterinary Assistant is a key member of the hospital team who supports and assists the veterinarians and veterinary technicians, ensuring the safety of pets, clients and other associates, and the continuity of quality veterinary care. Preferred Education/Licenses: Certificate of completion from a NAVTA-approved veterinary assistant program or the equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

Job Detail

• Company:
  Banfield Pet Hospital

Job Description

Client Service Coordinator

Weekend Availability Required

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Description - External

ESSENTIAL RESPONSIBILITIES AND TASKS

. Live and exemplify the Five Principles of Mars, Inc. within self and team.

. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.

. Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.

. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.

. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services

. Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.

. Conduct administrative functions as necessary.

. Other job duties as assigned.

THE FIVE PRINCIPLES

. Quality - The consumer is our boss, quality is our work and value for money is our goal.

. Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.

. Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.

. Efficiency - We use resources to the full, waste nothing and do only what we can do best.

. Freedom - We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS / COMPETENCIES Leadership - Customer Focus - Peer Relationships - Integrity & Trust

- Action Oriented - Listening

Functional - Preventative care and OWPs - Communication Skills - Client Service Skills - Priority Setting - Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)

. Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.

. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.

. Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.

. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.

. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.

. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.

. Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.

. Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

ATTITUDES (WILL DO)

. Initiative - shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.

. Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.

. Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.

. Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned.

. Independence - Able and willing to perform tasks and duties without supervision.

. Tolerance for Stress / Resiliency - Maintains a positive -can do- outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

SPECIAL WORKING CONDITIONS

. Ability to work at a computer for long periods of time.

. Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)

. Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.

. Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

. The noise level in the work environment is moderately high.

. Requires sufficient ambulatory skills in order to perform duties while at hospital.

. Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

. Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.

. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

. Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

EXPERIENCE, EDUCATION AND/OR TRAINING

. High School Diploma or equivalent preferred.

. Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.

. One year related experience required with customer service preferred.

. Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Banfield Pet HospitalR strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

Job Detail

• Company:
  Banfield Pet Hospital