Company Detail

Job Description

7283 - Columbus Easton - 3800 Morse Rd, Columbus, Ohio, 43219

CarMax, the way your career should be!

Provide an iconic customer experience - Summary:

Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.

What you will do - Essential Responsibilities:

• Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines

• Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process.

• Seeks win/win solutions for the customer and partners appropriately

• Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork

• Processes auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow up),

payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts

• Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with

considerations to security and loss prevention.

• Processes paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.

• Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedure

• Clerical responsibilities may include, but is not limited to: copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.

• Answers multi-line phone system, responds to callers' needs and direct calls as appropriate.

Learn and succeed as part of a team:

• Pleasant, but noisy office environment

• Numerous distractions and disruptions due to incoming communication

• May require walking or standing for extended periods of time

• Variety of work schedules with shifts that do include nights, weekends, and holidays.

• Wear CarMax clothing (acquired through the company) at all times while working in the store

Qualifications:

Work requires ability to:

• Read, interpret and transcribe data in order to maintain accurate records

• Use resources and partnership to balance the needs of the customer and the business

• Understand numeric filing system

• Use word processing, spreadsheet and other programs, displaying intermediate PC skills

• Ability to prioritize and multi-task in a deadline oriented environment which requires above average organizational skills and attention to detail

• Lift objects that weigh as much as 15-20 lbs

• Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and written

• Complete CarMax provided training as required

• Develop partnerships with Sales team and other departments in order to provide quality customer service

• Maintain confidentiality of all records, files and reports within the scope of the position

• Report Asset Protection and/or Human Resource related issues to management

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!

Job Title

Senior Coordinator, Accounts Receivable - Compliance

About this job

CarMax is seeking a Senior Coordinator in Accounts Payable at our Home Office in Richmond, Virginia. The Senior Coordinator position is responsible for supporting the team with general ledger management activities related to researching escalated or complex accounts. With limited guidance, this role is responsible for the daily analysis of outstanding receivables and/or liabilities to determine the appropriate execution method to send and/or secure funding. Daily, this position will need to blend both successful execution of their own deliverables as well as ensuring critical functions performed by other Accounts Receivable team members and internal business partners are completed both accurately & timely. Additionally, this position is responsible for month-end accounting duties such as journal entries, account reconciliations, and business area specific reporting.

What you will do - Essential Responsibilities

• Execute day-to-day account management procedures including analyzing and resolving complex exceptions to send and/or secure funds.

• Provide the team with guidance on outstanding receivables and liabilities. Help facilitate the resolution of complex variances and open items as well as identify root causes or trends that need to be addressed.

• Perform weekly trend analysis as needed or requested by leveraging established key performance indicators (KPIs) to make recommendations to Accounting Leadership for workload balancing with respect to specific business areas/general ledger accounts.

• Perform accounting functions, including reconciling general ledger accounts, and preparing monthly journal vouchers.

• Adhere to state, federal, and local laws as well as various regulations, company policies and SOX Controls regarding account management as well as business area specific processes.

• Communicate sensitive and complex information to customers, internal teams, and external partners.

• Provide Subject Matter Expertise and serve as a point-of-contact to resolve questions for internal customers including team members, other internal departments, CarMax store associates, as well as external partners.

• Initiate process improvements based on root cause analysis to enhance and accelerate the funding and/or refund processes to mitigate compliance risk.

• Represent the team as needed or requested to support cross-functional projects or initiatives. Communicate updates to the team and Accounting Leadership.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Engages with customers to actively understand needs and deliver on customer commitments.

• Proven self-starter capable of delivering exceptional results focus, problem solving skills and attention to detail with minimal direct supervision.

• Communicates complex messages both written and verbally to a wide variety of audiences both internal & external as well as through varying communication channels - e.g., phone, system update, email, and/or letter.

• Ability to provide -win-win- solutions while resolving escalated issues in a professional manner that is also timely and positive.

• Builds and maintains relationships with internal and external business partners.

• Thinks logically, quickly as needed, applying past experiences and available resources, to form a thought process that is tailored to the situation; knowing when to partner with Accounting Leadership.

• Champions and adapts to change.

• Must be able to sit onsite, as requested, at CarMax's Home Office in Richmond, Virginia.

Education and/or Experience

• High school diploma or equivalent required; Bachelor's degree in business a plus

• 3+ years of business-related experience required, including 2+ years account reconciliation experience and managing accounts receivable or accounts payable highly preferred

• Strong accounting skills including general knowledge of generally accepted accounting principles (GAAP) highly desirable

• Experience in Cloud ERP solutions (e.g., Oracle) a plus

• Intermediate level of Microsoft Excel required (e.g., Filtering, VLOOKUP, Subtotals, Shortcuts, Pivot tables)

• Proficient in Microsoft Word, PowerPoint, Teams, Outlook required

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!

About this job

CarMax is seeking an analyst in Central Business Operations at our Home Office in Richmond, Virginia. This role plays a critical part in making inventory saleable for CarMax and providing great service to our Customers, Associates and Partners. Analyst Associates utilize strong analysis and decision-making skills to identify process improvement opportunities, develop department reporting, and support other critical operating needs. Central Business Operations is a collaborative and highly motivated team. Associates have the opportunity to hone their teamwork skills, gain knowledge about the CarMax business, and grow within the company.

What you will do - Essential Responsibilities

• Mining and analyzing business and Central Business Operations data, gathering requirements for reporting needs, creating tools and reports that supports the Central Business Operations team and business partners in making sound decisions. Presenting high-level analysis with value added assessments recommendations.

• Initiating and leading process improvement initiatives and workshops with the management teams that engage in root cause analysis, process evaluation, and prioritization of and future analytical needs including level of effort assessments.

• Train users on the use of the reports and dashboards with the creation of job aids and other tools as needed.

• Collecting Individual Accuracy Score Cards from the stores monthly and publishing the Teradata tables enabling Strategy to run the Store/Regional/District/Company Individual Performance Reports.

• Supporting Business Operations when there is a technical need in reporting and analytics.

Purpose of the role

The Analyst in Central Business Operations is responsible for supporting the team's analytical needs by developing, creating, and maintain reports and dashboards for the 4 functional areas of Central Business Operations as well as other Business Areas as needed. Other Business Areas that may utilize the reports created include Merchandising, Auction Services, Business Operations, and Service Operations. This role will be required to partner with other analysts' and business leaders to understand the business need and collect requirements.

Qualifications and Requirements

• Minimum of 3+ years of business or store experience

• SQL, Teradata, and Tableau experience required

• CORS report building experience preferred

• Microsoft Excel and Access experience required

• High school diploma or equivalent

Expected hours for this position will be 11am- 8pm EST.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

- Demonstrated project management skills and ability to manage multiple assignments.

- Ability to communicate complex topics to people with varying backgrounds and levels of technical familiarity

- A track record of excellent problem-solving, strategic thinking, and quantitative/qualitative analysis

- Willingness and enthusiasm to collaborate with a team of passionate analysts and business partners who are regularly shaping strategy at a big-picture and detailed level

- Excellent interpersonal and communication skills, with courageous leadership skills to motivate and influence across all levels of the organization. External relationship management experience preferred

- Four-year undergraduate degree with strong academic performance. MBA or degree in finance, economics, accounting, business, marketing, or a related field, or equivalent experience preferred.

- 2+ years of successful leadership experience within CarMax or if external candidate, ideally in business partner channel management or process management.

Work Location and Arrangement: This role will be based out of the Richmond, VA Home Office and have a Hybrid work arrangement.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!

Coordinator II, Accounts Payable - Operations

Home Office, Richmond VA

About this job

The Coordinator II, Accounts Payable is responsible for working with CarMax stores, external partners, customers, and other internal partners to process timely & accurate payments. The responsibilities in this role are cross-functional across multiple desks. Duties include performing various accounting tasks such as completing journal entries, account reconciliations, researching and resolving errors or offsets, verifying supporting documentation to ensure adherence to the company policies, and providing exceptional customer service by resolving inquiries. A successful Coordinator II in Accounts Payable must demonstrate strong teamwork, a drive to deliver timely, high-quality work and a commitment to customer service.

What you will do - Essential Responsibilities

Typical responsibilities may include:

• Process transactions, perform research and resolve items per established control requirements, procedures, IRS guidelines and corporate policies. Activities can include Taxpayer Identification Number (TIN) validation, data entry and audit, validation of supporting documentation and approval, obtaining and reconciling vendor statements, processing cash receipts, working aging reports and/or queues, exception handling and reporting.

• Provide customer service support to internal and external customers by assisting with payment status and discrepancy resolution.

• Perform accounting functions: run basic queries to identify and execute offsets, key entries into financial ERP, reconcile general ledger accounts, and prepare monthly general ledger journal vouchers.

• Responsible for most of the accounting communications channels with customers, suppliers, financial institutions, and a variety of government agencies

• Participate in the planning and development of work methods relating to invoices & payment processing

• Work on projects as assigned.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Takes the time necessary to make the right choice; does so quickly if needed

• Thinks logically, quickly as needed, applying past experiences and available resources, to form a thought process that is practical and grounded; knowing when to partner with Accounting Leadership or subject matter experts

• Balances and prioritizes competing responsibilities appropriately

• Communicates effectively through written and verbal methods to a variety of audiences both internal & external

• Uses all resources to make good decisions

• Partners with others to best serve the customer

• Builds and maintains relationships across internal teams and with external business partners

• Champions and adapts to change

• Must be able to sit onsite, as requested, at CarMax's Home Office in Richmond, Virginia

Work Location and Arrangement: This role will be based out of the Richmond, VA Home Office and have a Hybrid work arrangement

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

Education and/or Experience

• High school diploma or equivalent required; Bachelor's degree in business a plus

• 2+ years of business-related experience required (e.g., bookkeeping, cash management, office management), including 1+ year of accounts payable, account reconciliation highly preferred

• Experience with basic accounting concepts preferred

• Proficient level of Microsoft Excel required (e.g., Filtering, Subtotals, Shortcuts)

• Proficient in Microsoft Word, PowerPoint, Teams, Outlook highly preferred

• Experience in Cloud ERP solution (e.g., Oracle) is a plus

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7653 - Kearny Mesa - 7766 Balboa Ave, San Diego, California, 92111

CarMax, the way your career should be!

General Summary:

Customarily and regularly manage and direct the work of a team of sales consultants and sales consultants in training (collectively -Sales Associates-).

Principle Duties and Responsibilities:

• Manage Sales Associates by developing relevant skills to achieve sales goals using various methods and tools including: The Sales Performer, providing one-on-one training, conducting sales refresher training, conducting mentor debriefs, and overseeing new sales consultant training

• Conduct interviews and participate in the selection process of Sales Associates.

• Make hiring and firing suggestions, recommendations and decisions regarding Sales Associates.

• Make suggestions, recommendations and decisions regarding the advancement, performance management, promotion or other change of status of Sales Associates.

• Train and coach Sales Associates.

• Conduct performance reviews by assessing Sales Associate productivity.

• Schedule and apportion the work of Sales Associates.

• Effectively address associate concerns, complaints and grievances.

• Evaluate team performance and sales results and develop strategies and detailed action plans to improve Sales Associate effectiveness.

• Respond and effectively resolve customer complaints.

• Provide for the safety and security of associates and the store property.

• Perform all of the duties above, and other matters of significance, by customarily and regularly exercising discretion and independent judgment.

Job Specifications:

Work requires ability to:

• Manage a staff of full-time and part-time sales consultants and sales consultants in training.

• Analyze and make effective decisions by comparing and evaluating possible courses of conduct after the various possibilities have been considered.

• Multi-task in a high energy, fast-pace work environment.

• Speak and listen effectively in dealing with associates and customers.

• Use word processing, spreadsheet and other programs, displaying average PC skills, as necessary to gain knowledge of company performance.

• Complete CarMax provided training as required.

Working Conditions:

• Pleasant but noisy office environment.

• Non manual work that may require walking or standing for extended periods of time.

• Flexible work hours with shifts that may include nights, weekends, holidays.

• Wears CarMax clothing (acquired through the company) at all times while working in the store.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The annual salary for this position is:

$58,500.00 - $102,300.00

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.

• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits (http://apps.bswift.com/portal/carmax) website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220

CarMax, the way your career should be!

About this job

The Senior Technology Manager at CarMax helps bring disruptive innovation to life. They foster a solution driven mindset for their teams and partner with stakeholders to provide innovative solutions that deliver CarMax's strategic mission and plans. This Senior Manager grows people, creates teams that solve problems for our Associates and customers and communicates priorities to stakeholders. The empowered teams of engineers they lead follow the Agile framework and leverage best in class technology to solve complex business problems. With these teams of inspired associates, if you have a good idea, this is the place to be.

Who we are looking for:

The Senior Technology Manager partners with business areas to provide technology solutions and services that align with CarMax's strategic mission. This position will direct and manage strategic planning, software development, implementation, administration, and maintenance of a suite of application systems and solutions focusing on CarMax.com. This role involves developing long and short-term technology solutions to achieve business goals and improve profitability, efficiency, and the associate experience at CarMax.

Carmax.com is a trusted online platform used by millions of customers in various stages of their car shopping journey. Whether they are just considering purchasing or are ready to choose a specific car, Carmax.com caters to their needs. At CarMax, we understand that customer discovery and motivation are crucial for user satisfaction and, ultimately, making a sale. As the largest retailer of used cars, we have access to vast amounts of data about vehicles and user preferences. We are revolutionizing online car shopping with cutting-edge technologies such as cloud computing, Open AI, machine learning, natural language processing, and personalization. Our goal is to assist users in spending more time finding the right car rather than searching for it through highly personalized search experiences.

This position will be CarMax's front door and the foundation for how customers experience carmax.com and how our engineers deliver those experiences.

CarMax is pushing the boundaries of innovation and harnessing the game-changing potential of OpenAI. Learn more about CarMax's partnership with Microsoft and their use of OpenAI by visiting https://customers.microsoft.com/en-US/story/1501304071775762777-carmax-retailer-azure-openai-service .

The position partners with several business areas, including SEO, Online Platform, DevOps, and Marketing, and plays a pivotal role in building online buying as CarMax disrupts the industry for the second time.

Position Requirements:

• Strategic planning and results focus

• Identify the appropriate goals for the teams

• Prioritizing objectives and provide a holistic approach to solution recommendations that includes ROI, time to market, scalability as well as alternative recommendations

Communication

• Partner with business stakeholders, peer groups, the Technology management team and key associates.

• Present the vision to executive management.

• Communicate the vision to executive management while also providing guidance for the team to support the strategic direction.

Team Leadership and Development

• Attract, recruit, retain and coach a strong team of skilled and engaged associates aligned to the overall mission.

• Create clear role expectations and develop associates to reach their full potential - understand their goals and needs, partner in their development, provide advice, feedback, training and advocacy.

Technology

• Continue to grow one's knowledge base and stay current with industry trends while also formulating a technology plan for each business area based on in-depth understanding of the current business needs and their future direction.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Passionate about information technology

• Persuasive communicator - able to explain complex or intangible concepts to stakeholders at all levels

• Good listener - weighs input from multiple perspectives when forming opinions and recommendations

• Collaborative and team-oriented work approach

• Experience gaining consensus among a large, diverse group of stakeholders

• Experience managing, training and mentoring others in Technology software development and SaaS/Software Package implementation best practices.

• Able to easily motivate and inspire team members, peers, stakeholders and executives

• Innovative; thinks beyond boundaries

• Analytical; solves problems at root cause and prioritizes effectively

• Continuous learner and improvement mentality; never satisfied

• Comfortable speaking to large audiences and executives

• Flexible and open-minded; proactively seeks input from others

• Entrepreneurial drive and spirit; enjoys working in a fast-paced environment

• Handles constructive criticism with ease; adapts easily and efficiently to change

• Work Arrangement: This role will be based out of the Richmond, VA CarMax Technology Innovation Center or the Dallas, TX Technology Hub and have a Hybrid work arrangement.

EDUCATION and EXPERIENCE:

• BS/BA degree - Technology related, preferred

• 7+ years of experience in Technology with 5+ years of application systems development and implementation

• 3+ years' experience managing direct reports

• 3+ years' experience at a large online company (preferably ecommerce)

• Experience in Front-end technologies, platforms, Machine Learning, Information Retrieval, Natural Language Processing is a plus.

• 3+ years of experience required leading software projects leveraging Agile practices, required

If you think this could be you, let us know and apply!

Work Location and Arrangement:This role will be based out of the Richmond, VA Technology Innovation Center or Dallas Technology Hub and have a Hybrid work arrangement.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will be considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

6014 - Oxnard - 2001 Lockwood Street, Oxnard, California, 93036

CarMax, the way your career should be!

CarMax is now hiring Automotive Technicians! Start loving what you do at CarMax

Ensure every vehicle is one our customers can rely on

At CarMax, our Automotive Technicians repair and recondition cars to meet CarMax's high standards. Automotive Technicians use their skills to diagnose, fix and prepare vehicles for our customers. From repairing engines to adjusting steering and suspension and checking brakes, our Automotive Technicians bring out the best in every vehicle. And we'll help bring out the best in you too, being part of a skilled team, with a clean, modern, climate-controlled environment and production facilities for top-notch reconditioning.

You will also enjoy a generous range of company benefits including:

• Paid time off

• Medical / dental coverage

• 401k with company match

• Vehicle discount

• Tuition reimbursement

• and more!

What you will do - Essential responsibilities

• Automotive Technicians inspect, recondition and repair vehicles to ensure CarMax customers can drive away feeling safe and at ease

• Work as part of a team to solve technical problems quickly and effectively

• Build experience as an automotive mechanic across a wide range of domestic and foreign vehicles

• Follow and promote our high standards of safety, cleanliness and organization

Be part of a team that cares about customers and their cars

CarMax Automotive Technicians work in a fast-paced environment where motivation is key. Working together with other Automotive Technicians you will solve problems, meet deadlines, and deliver great results. CarMax wants you to produce your best work, so we support our associates by providing the equipment you need to get the job done and the feedback that helps you get better every day. We also promote your interest in learning and development by supporting you with training to acquire new skillsets and accreditations.

Qualifications and requirements

• Experience in one or more of the following: engine repair, steering and suspension, brakes, heating and air conditioning

• Knowledge of health and safety compliance

• Manual dexterity and physical stamina, lift heavy objects, and walk and stand for extended periods of time

• Manage multiple tasks in a fast-paced environment

• Good communication skills and attention to detail

• Possession of a valid driver's license

• Where required by State/Local law, maintain ASE Certifications*

• Smog Inspection License

• In California, for Certified Technicians (Mechanical Associate 4) maintain ASE Certification in Engine Repair (A1), Steering and Suspension (A4), Brakes (A5), and Heating Air Conditioning (A7)

In California, for Master Certified Technicians (Mechanical Associate 5) maintain ASE Certification in Engine Repair (A1), Transmission/Transaxle (A2), Manual Drive Train and Axles (A3), Steering and Suspension (A4), Brakes (A5), Electrical (A6), Heating Air Conditioning (A7) and Engine Performance (A8).

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The hourly rate for this position is:

$34.93 - $47.68

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.

• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits (http://apps.bswift.com/portal/carmax) website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7123 - Tinley Park - 18800 Oak Park Ave, Tinley Park, Illinois, 60477

CarMax, the way your career should be!

Peer leader to Business Office Associates, responsible for processing and auditing paperwork associated with sales, leading self and others through daily business requirements, cash management, and providing exceptional customer service.

What you will do:

• Mentors Business Office Associates, assisting them with development and training

• Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines

• Participates in the rotation of the -Manager on Duty- role - responsible for delegating and directing the business office work flow, answering questions related to transactions, handling customer issues/concerns and following up on delegated business office work tasks

• Delegates and follows up on various Business Office tasks

• Provides customer service by listening, answering customer questions and explaining paperwork process

• Processes paperwork associated with retail automobile sales including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and titling, and auditing completed paperwork

• Processes paperwork associated with an appraisal lane purchase including title collection calls and follow up, obtaining proper paperwork and signatures from customers and sending appropriate documentation to Corporate for funding of drafts

• Manages cash including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security

• Processes paperwork affiliated with the state DMV. This includes submitting paperwork necessary to title and register a vehicle for a customer after the sale

• Clerical responsibilities including copying, filing and answering phones

• May assist in hiring process by attending job fairs and performing interviews in partnership with a manager

Qualifications:

Work requires ability to:

• Create and maintain a positive work environment

• Perform supervisory tasks (preferred experience: 3 years of customer facing work; 1 year of supervisory work)

• Delegate effectively

• Follow up

• Make decisions using independent and sound judgment

• Resolve customer and associate issues

• Read, interpret and transcribe data in order to maintain accurate records

• Understand numeric filing system

• Use word processing, spreadsheet and other programs, displaying intermediate PC skills

• Multi-task in a high energy, fast-pace work environment, leading self and others through prioritization of changing daily business needs.

• Lift objects that weigh as much as 15-20 lbs

• Speak and listen effectively in dealing with internal and external customers in person and over the phone

• Complete CarMax provided training on the functional areas of the Business Office, allowing for cross-training and full coverage of Business Office

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7144 - Indianapolis - 9750 N Gray Rd, Indianapolis, Indiana, 46280

CarMax, the way your career should be!

An opportunity in the auto industry you can count on

If you want to build a career in the auto industry, start with a company that's leading the way. As an Inventory Associate, you will learn our business from the ground up, with a focus on giving our customers an exceptional experience. We're proud to offer our customers vehicles they can rely on. It's made us the nation's largest retailer of used cars and a place where you can build a rewarding future.

What you will do - Essential responsibilities

• Log and track deliveries and vehicle inventory

• Move cars around the site so they are available for customers to view

• Ensure our locations are always welcoming to customers

• Build your skills in cleaning, vacuuming and reconditioning cars to the standards our customers deserve

• Learn about delivering great customer experiences from an expert team

Build your success on ours

Inventory Associates are always busy and never stop learning in the fast-paced environment of a CarMax store. Everyone's contribution counts to deliver a great experience for customers. CarMax brings out the best in you as you bring out the best in our cars through your teamwork and attention to detail. Our associates enjoy a generous range of company benefits including paid vacation, medical and retirement plans, and car purchase discounts.

Qualifications and requirements

• A high level of motivation

• Possession of a valid driver's license

• Good communication and teamwork skills

• Work outdoors in all types of weather

• Flexibility to work evenings and weekends

• Primarily working in an outdoor environment; may include working at times in noisy and/or inclement weather conditions

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7971 - Phoenix CEC - 1515 W. 14th Street, Tempe, Arizona, 85281

CarMax, the way your career should be!

General Summary:

At CarMax, we attribute our success to putting people first and doing what's right. Your leadership will drive your team to deliver an iconic customer experience through executing our Professional Selling Principals and working together with peers, other CarMax locations, and center leadership. It is our associates that have helped make us the nation's largest retailer of used cars. If you know how to achieve results by coaching and developing other people, we'll give you all the opportunities you need to build an outstanding and rewarding career in our fast-growing business.

What You'll Do - Essential Responsibilities:

• Help your associates guide and progress customers through their CarMax experience by executing key activities like vehicle selection, finance applications, extended service plan explanations, etc.

• Build a highly engaged culture and environment using collaboration, transparency and motivation

• Provide continuous feedback and coaching to improve and maintain an iconic customer experience and drive sales

• Select, attract, hire and on-board world-class sales professionals who are well prepared to provide exceptional customer service

• Manage to business metrics (sales, service levels, staffing, etc.)

• Manage projects and tasks assigned to your team

As a Customer Experience Center Manager at CarMax, you will lead a dynamic team of 10-15 Customer Experience Consultants who are the face of CarMax for our customers. Creating excitement and maintaining high levels of morale through change are essential for leaders within CarMax. You will manage projects assigned to your team, while defining and measuring performance metrics.

Qualifications and Requirements:

• High School Diploma, GED, equivalent certification or military experience required; Bachelor's degree preferred

• At least 3 years of experience in people management required; at least 5 years people management in a retail or contact center environment preferred

• At least 2 years of sales experience required

• At least 2 years of experience in process management preferred

• Bilingual in English/Spanish is preferred

• Ability to communicate clearly and effectively

• Ability to motivate, inspire, and gain buy-in from others

• Flexibility to provide cover for location opening hours, including evenings and weekends

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

6007 - O'Fallon - 1254 Central Park Drive, O'Fallon, Illinois, 62269

CarMax, the way your career should be!

About this job

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

What you will do - Essential Responsibilities

• Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications

• Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals

• Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory

• Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards

• Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management

• Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

Purpose of the role

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrate exceptional communication skills

• Display confidence in self, the product and CarMax

• Ability to build and maintain strong relationships

• Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun

• Balance the needs of the Customer and the business when making decisions

• Seek to fully understand and meet Customer needs

• Create win-win solutions to Customer issues

• Get work done well, on time and follow the right process

• Drive work processes and pay close attention to detail

• Perform multiple duties in a high energy, fast-paced working environment

• Read, interpret and transcribe data in order to maintain accurate records

• Lift objects that weigh as much as 25 lbs.

Education and/or Experience

• High School Diploma, or equivalent

• Sales and customer service experience, in an area such as retail, preferred

• Valid Driver's License

• Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

4008 - Colorado Springs Auction - 4008 Tutt Boulevard, Colorado Springs, Colorado, 80922

CarMax, the way your career should be!

General Summary:

Under general supervision, the Auction Services Associate is responsible for zone maintenance, vehicle preparation, vehicle receiving, inventory scanning, reconciliation, final quality of saleable inventory, vehicle movement (both on and off- lot), asset protection, and providing exceptional service to internal and external customers.

Principle Duties and Responsibilities:

• Ensure daily maintenance and security of inventory and vehicle parkingareas

• Maintain and document the transfer of incoming and outgoing inventory that is processed through the shipping and receiving facility

• Participate in auctionsupport

• Deliver and retrieve vehicles from off-site vendors

• Assist with training newassociates

• Adhere to standardized workprocesses

• Maintain a clean and safe work environment

• Take customers to and from destinations using shuttlevan

• Complete daily scanning and reconciliation of the vehicleinventory

• Performs wholesale reconditioningprocess

• Assists in the selling of wholesale inventory using auction systems and simulcast platforms

• Once certified, participate in gas reclamationprocess

• Monitors transportation of incoming inventory from satellitelocations

• Provides outstanding customer service to internal and external customers at all times

• Assists in other duties as assigned

Job Specifications:

• Ability to read, interpret, and transcribe data in order to maintain accuraterecords

• Successfully work with associates of other departments within the geographiclocation

• Ability to multitask in a high energy, fast paced workingenvironment

• Strong inventory managementcapabilities

• Willingness to acquire knowledge of wholesale and Inventory operatingprocedures

• Complete CarMax providedtraining

• High School degree or equivalent work experience, preferred

Working Conditions:

• Wear CarMax clothing (acquired through the company) at all times in the store

• Ability to lift up to 50 lbs(productsweighing more than 50 lbs may be handled by more thanoneperson and/or with mechanicalassistance).

• Flexible work hours with shifts that may include nights, weekends, andholidays.

• Ability to work in both an office andoutdoorenvironment;this may includeworking in noisy and/or inclement weather conditions at times

• Primarily working in an outdoor environment; may include working at times in noisy and/or inclement weather conditions

Disclaimer And Approvals:

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice. This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities.

CarMax is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin or disability. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax. This at-will employment relationship will remain in effect throughout an associate's employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.

The hourly rate for this position is:

$15.50 - $23.30

Benefits:

Except as otherwise required by state law, those considered part-time are eligible for sick time only in states that mandate it and amounts are accrued on a per pay period basis and range from 24 hours to unlimited based on state rules. In Washington, part-time Associates receive sick leave consistent with state law. Part-time Associates are also eligible for between 8 hours and 40 hours per year of vacation based on their length of service and subject to a 1 year waiting period. Part-time Associates are also eligible for 4 hours of Floating Holiday Time each calendar year subject to manager approval.

For more details about benefits, please visit our CarMax Benefits (http://apps.bswift.com/portal/carmax) website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7233 - Lancaster - 1457 Manheim Pike, Lancaster, Pennsylvania, 17601

CarMax, the way your career should be!

Get to know our vehicles inside and out

At CarMax, we create exceptional experiences for our customers. That means preparing every one of our vehicles for sale with quality care. Working alongside a team of experienced technicians, you will ensure the paintwork is finished to CarMax's high standards. We'll help bring out the best in you with a clean, modern, climate-controlled environment where you can work comfortably all year. You will also enjoy a generous range of company benefits including paid vacation, medical and retirement plans, and car purchase discounts.

General Summary:

Under general supervision, responsible for completion of all aspects of the paint preparation process.

On as needed basis, responsible for Cosmetic Reconditioning Associate II, Flow Inventory Associate II duties.

Principal Duties and Responsibilities:

• Complete body repairs, including masking, sanding, and grinding

• Apply primer

• Remove and replace parts

• Repair plastic and substrate damage

• Post-paint refinish and defect correction

• Ensure that all vehicles meet CarMax Paint Standards

• Maintain, repair, and clean special equipment

• Ensure workplace cleanliness and organization in accordance with CarMax 5S standards

• Provide outstanding customer service to both internal and external customers

• Complete duties as assigned by Managers

Job Specifications:

Position requires the following pre-requisites and ability:

• New Associate Orientation Training - Operations

• Accountable to Associate 1 Competency Model

• Kronos Training for Hourly Associates

• Meet Cosmetic Reconditioning Associate II and Flow Inventory Associate II Performance Standards

• Complete Cosmetic Reconditioning Associate II, Flow Inventory Associate II, and Senior Reconditioning Associate Workstation Certifications

• Read, interpret, and transcribe data in order to maintain accurate records

• Perform multiple duties in a high-energy, fast-paced environment

• Lift objects that weigh as much as 50lbs

• Speak and listen effectively in dealing with customers/associates, both in person and over the phone

• Complete CarMax provided training in all functional areas of the inventory process, allowing for cross-training and full coverage of the inventory and detail area

Working Conditions:

• Indoor and outdoor environments may include working at times in noisy and/or inclement weather conditions.

• Requires walking or standing for extended periods of time. Variable work schedules with shifts that may include nights, weekends, holidays, and 12-hour days.

• Wears CarMax clothing (acquired through the company) at all times working in the store.

• Follow all CarMax, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment and proper waste disposal in required areas.

• Adhere to all CarMax policies including Attendance, Asset Protection, Integrity and Standards of Professional Appearance.

Disclaimer And Approvals:

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice.

This document has been reviewed and approved by management and Human Resources and can not be modified without written consent by a member of management authorized to modify any such responsibilities.

CarMax is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin or disability. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax. This at-will employment relationship will remain in effect throughout an associate's employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

6038 - El Paso - 1300 Pendale Road, El Paso, Texas, 79936

CarMax, the way your career should be!

Provide an iconic customer experience - Summary:

Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.

What you will do - Essential Responsibilities:

• Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines

• Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process.

• Seeks win/win solutions for the customer and partners appropriately

• Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork

• Processes auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow up),

payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts

• Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with

considerations to security and loss prevention.

• Processes paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.

• Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedure

• Clerical responsibilities may include, but is not limited to: copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.

• Answers multi-line phone system, responds to callers' needs and direct calls as appropriate.

Learn and succeed as part of a team:

• Pleasant, but noisy office environment

• Numerous distractions and disruptions due to incoming communication

• May require walking or standing for extended periods of time

• Variety of work schedules with shifts that do include nights, weekends, and holidays.

• Wear CarMax clothing (acquired through the company) at all times while working in the store

Qualifications:

Work requires ability to:

• Read, interpret and transcribe data in order to maintain accurate records

• Use resources and partnership to balance the needs of the customer and the business

• Understand numeric filing system

• Use word processing, spreadsheet and other programs, displaying intermediate PC skills

• Ability to prioritize and multi-task in a deadline oriented environment which requires above average organizational skills and attention to detail

• Lift objects that weigh as much as 15-20 lbs

• Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and written

• Complete CarMax provided training as required

• Develop partnerships with Sales team and other departments in order to provide quality customer service

• Maintain confidentiality of all records, files and reports within the scope of the position

• Report Asset Protection and/or Human Resource related issues to management

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

6121 - Shreveport - 765 Brook Hollow Drive, Shreveport, Louisiana, 71105

CarMax, the way your career should be!

General Summary:

Under general supervision, performs all processes necessary to diagnose and complete mechanical and cosmetic repairs on customer and internal CarMax vehicles following prescribed CarMax policies and procedures.

Principle Duties and Responsibilities:

• Provide and maintain exceptional customerservicethrough customer contact before, during, and after repairs asdefined by CarMax -Voiceof Customer- processes.

• Locate, use and control replacement parts and supply inventories

• Use and control tools andequipment

• Perform mechanical and cosmeticrepairs, including but not limited to the diagnosisof all internal and externalvehiclesystems.

• Follow CarMax standardized workrules

• Inspect vehicles per CarMax Quality Standards when needed.

• Complete state inspections when required.

• Maintain workplacecleanliness and organization in accordance with CarMax 5S standards

Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing including opening and closing of repair orders

• Collect service payments and manage payments received for services.

• Use of proprietary and universalsoftware systems including CarMax ElectronicRepair Order and Mitchell.

• Provide functional expertise and leadership to other associates.

• Provide general support to other associates and managers in the store, including, but not limited to vehicle assessment, vehicle prepping, vehicle receiving and transferring.

Job Specifications:

Work requires ability to:

• Complete New Associate Orientation Training - Operations.

• Complete Kronos Training for Hourly Associates.

• Maintain a current Refrigerant RecyclingLicense.

• Where required by State/Local law, maintain current ASE Certifications in Steering and Suspension (A4) and Brakes (A5).

• Read, interpret and transcribe data in order to maintain accurate records.

• Perform multiple duties in a high-energy, fast-paced environment.

• Lift objects that weigh as much as50lbs.

• Speak and listen effectively in dealingwith customers/associates in person and over the phone.

• Demonstrate above average attention to detail.

• Manual dexterity in both arms and hands

• Monitorshop compliance withCarMax, O.S.H.A., and EPA policies

• Demonstrateexceptional interpersonal,communication, and customer service skills

• Demonstrateexceptional telephone etiquette and active listeningskills

Working Conditions:

• Combination of office, shop and outdoorenvironment.May include working at times in noisy and/or inclementweather conditions.

• May requirewalking orstanding for an extended period of time.

• Flexible work hours with shifts that may include nights, weekends, and holidays.

• WearsCarMax clothing (acquired through company) at all times working in the store.

• Follow allCarMax, O.S.H.A., and EPA standards including the useof Personal Protective Equipment, and properwaste disposal in requiredareas.

• Adhere to all CarMax policies including Attendance, Asset Protection, Integrity and ProfessionalAppearancepolicies.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7165 - Cleveland East - 4900 Pointe Parkway, Warrensville Heights, Ohio, 44128

CarMax, the way your career should be!

General Summary:

Under general supervision, responsible for completing cosmetic inspections, final quality inspections, as well as vehicle cleaning, paint touch-up, wet sanding, and buffing of CarMax used, new, and customer vehicles according to CarMax standards.

On an as needed basis, responsible for Reconditioning Associate and Reconditioning Associate I duties including but not limited to, zone maintenance, prep for delivery, vehicle receiving, inventory scanning, vehicle movement (both on and off lot), basic vehicle detailing including car wash, wash bay, interior cleaning/vacuuming and exterior cleanliness.

Principle Duties and Responsibilities:

• Execute standardized work processes as defined at established pace time

• Participate in problem solving and continuous improvement activities with team

• Participate in training of new associates with guidance of Reconditioning Associate Lead

• Perform various cosmetic reconditioning, cleaning and repair processes including, but not limited to: Paint touch up, wet sanding and buffing according to CarMax standards

• Complete Cosmetic Inspections

• Complete Final Quality Inspections

• Ensure work place cleanliness and organization in accordance with CarMax 5S standards

• Identify defects and most appropriate repair methods according to CarMax standards

• Provide auction support

• Drive vehicles on and off lot

• Provide outstanding customer service at all times

• Complete duties as assigned by Leads and Managers

Job Specifications:

Position requires the following pre-requisites and ability:

• Complete all training on-line and hands-on, including KRONOS Training for Hourly Associates

• Accountable to Associate 1 Competency Model

• Meet Reconditioning Associate and Reconditioning I Performance Standards

• Successful completion of Reconditioning Associate, Reconditioning Associate I and II Workstation Certifications

• Read, interpret and transcribe data in order to maintain accurate records

• Perform multiple duties in a high-energy, fast-paced environment

• Perform manual tasks at a specific pace for a specific period of time

• Lift objects that weigh as much as 50lbs

• Speak and listen effectively in dealing with customers/associates, both in person and over the phone

• Complete CarMax provided training in all functional areas of the inventory process, allowing for cross-training and full coverage of the inventory and detail area

Working Conditions:

• Indoor and outdoor environment; may include working at times in noisy and/or inclement weather conditions.

• Walking or standing for extended periods of time.

• Wears CarMax clothing (acquired through company) at all times working in the store.

• Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.

• Adhere to all CarMax policies including Attendance, Asset Protection, Integrity and Standards of Professional Appearance.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7136 - Duarte - 1131 Central Ave, Duarte, California, 91010

CarMax, the way your career should be!

CarMax is now hiring Automotive Technicians! Start loving what you do at CarMax

Ensure every vehicle is one our customers can rely on

At CarMax, our Automotive Technicians repair and recondition cars to meet CarMax's high standards. Automotive Technicians use their skills to diagnose, fix and prepare vehicles for our customers. From repairing engines to adjusting steering and suspension and checking brakes, our Automotive Technicians bring out the best in every vehicle. And we'll help bring out the best in you too, being part of a skilled team, with a clean, modern, climate-controlled environment and production facilities for top-notch reconditioning.

You will also enjoy a generous range of company benefits including:

• Paid time off

• Medical / dental coverage

• 401k with company match

• Vehicle discount

• Tuition reimbursement

• and more!

What you will do - Essential responsibilities

• Automotive Technicians diagnose, recondition and repair vehicles to ensure CarMax customers can drive away feeling safe and at ease

• Work as part of a team to solve technical problems quickly and effectively

• Build experience as an automotive mechanic across a wide range of domestic and foreign vehicles

• Follow and promote our high standards of safety, cleanliness and organization

Be part of a team that cares about customers and their cars

CarMax Automotive Technicians work in a fast-paced environment where motivation is key. Working together with other Automotive Technicians you will solve problems, meet deadlines, and deliver great results. CarMax wants you to produce your best work, so we support our associates by providing the equipment you need to get the job done and the feedback that helps you get better every day. We also promote your interest in learning and development by supporting you with training to acquire new skillsets and accreditations.

Qualifications and requirements

• Experience in one or more of the following: engine repair, steering and suspension, brakes, heating and air conditioning

• Knowledge of health and safety compliance

• Manual dexterity and physical stamina, lift heavy objects, and walk and stand for extended periods of time

• Manage multiple tasks in a fast-paced environment

• Good communication skills and attention to detail

• Possession of a valid driver's license

• Where required by State/Local law, maintain ASE Certifications in Steering and Suspension (A4), Brakes (A5), Heating Air Conditioning (A7), Electrical (A6), Engine Repair (A1), Manual Drive Train and Axles (A3), Engine Performance (A8), and Automatic Transmission/Transaxle (A2)

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The hourly rate for this position is:

$24.30 - $53.80

Incentives:

In the state of California this position is eligible for incentives and bonuses.

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commissioned are eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.

• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits (http://apps.bswift.com/portal/carmax) website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7114 - Houston North - 16110 North Fwy, Houston, Texas, 77090

CarMax, the way your career should be!

General Summary:

Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.

Principle Duties and Responsibilities:

Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.

Assist Service/Customer Operators with incoming service calls when needed.

Accurately interview and document customer concerns.

Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).

Create repair orders, and route work to technicians or mechanical associates.

Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.

Consult with customers regarding needed repairs.

Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .

Close and invoice repair orders.

Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.

Collects service payments and manages cash including receiving and counting money.

Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. Ensure all customer concerns are addressed and resolved in a timely manner.

Job Specifications:

Work requires ability to:

Demonstrate exceptional interpersonal, communication, and customer service skills.

Demonstrate exceptional telephone etiquette and active listening skills.

Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.

Meet or exceed CarMax guidelines for customer satisfaction.

Read, interpret and transcribe data in order to maintain accurate records.

Intermediate computer skills, including spreadsheet knowledge.

Successfully work with associates in other departments within the store.

Perform multiple duties in a high-energy, fast-paced working environment.

Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.

Stay current in CarMax provided training in all areas of the Service process.

Working Conditions:

Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.

Requires walking or standing for extended periods of time.

Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.

Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.

Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220

CarMax, the way your career should be!

About this job

At CarMax, we are industry disruptors. At the heart of our innovation is new digital products. Working on many different aspects of the customer experience, our Principal Engineers research and discover new opportunities and shape products to fulfill them. From inception to completion, you will develop tools and technology, learning quickly from our spirit of experimentation. You will have a direct impact on improving the performance of our business and ensuring customers can buy the vehicles they want in a way that is right for them!

What you will do - Essential Responsibilities

• Work with fellow associates to understand the real-life challenges of customers and discover what they need to move seamlessly between the online and in-person shopping experiences.

• Collaborate with colleagues in product design, product management and systems architecture to develop experimental solutions and bring great ideas to life.

• Market your innovative ideas internally and evolve them according to feedback and critique within an agile environment.

• Stay on top of industry trends and best practice to continuously improve what we do and ensure our customer experience is the best it can be.

Purpose of the role

It takes a passion for technology to develop ground-breaking products. Working collaboratively and creatively as part of a close-knit product team, you will be part of the development process from end to end: consulting users, carrying out experiments, tackling complex business problems and implementing new products. You can balance customer needs with business goals and know how to deliver technical solutions that enhance business value. Creative, curious, and highly analytical, you never stop learning and thrive on constant change in the digital marketplace.

Qualifications and Requirements

Basic Qualifications

• Bachelor's degree in computer science, a related field, or equivalent alternative education, skills, and/or practical experience is required

• Strong teamwork skills, ability to learn quickly, excellent written and spoken communication required.

• 8+ years of application development experience required.

Experience in the following Required

• 5+ years of experience with the .NET Core/C#/ Microsoft Azure offerings

• Knowledge of SQL Server and NoSQL database technologies.

• Some understanding of React.js and its core principles.

• Experience collaborating with multiple teams.

• Experience working with Agile and DevOps methodologies.

• Experience with RESTful APIs

• Experience with HTML / CSS

• GIT experience.

Experience in the following preferred:

• Experience with Front-end architecture.

• Experience working within a product organization.

Work Location and Arrangement:This role will be based out of the Richmond, VA CarMax Technology Innovation Center, Atlanta CAF Center, or the Dallas, TX Technology Hub and have a Hybrid work arrangement.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220

CarMax, the way your career should be!

About this job

At CarMax, we are industry disruptors. At the heart of our innovation is new digital products. Working on many different aspects of the customer experience, our Senior Engineers research and discover new opportunities and shape products to fulfill them. From inception to completion, you will develop tools and technology, learning quickly from our spirit of experimentation. You will have a direct impact on improving the performance of our business and ensuring customers can buy the vehicles they want in a way that is right for them!

What you will do - Essential Responsibilities

• Work with fellow associates to understand the real-life challenges of customers and discover what they need to move seamlessly between the online and in-person shopping experiences.

• Collaborate with colleagues in product design, product management and systems architecture to develop experimental solutions and bring great ideas to life.

• Market your innovative ideas internally and evolve them according to feedback and critique within an agile environment.

• Stay on top of industry trends and best practice to continuously improve what we do and ensure our customer experience is the best it can be.

Purpose of the role

It takes a passion for technology to develop ground-breaking products. Working collaboratively and creatively as part of a close-knit product team, you will be part of the development process from end to end: consulting users, carrying out experiments, tackling complex business problems and implementing new products. You can balance customer needs with business goals and know how to deliver technical solutions that enhance business value. Creative, curious, and highly analytical, you never stop learning and thrive on constant change in the digital marketplace.

Qualifications and Requirements

Basic Qualifications

• Bachelor's Degree in Computer Science, Decision Science, Engineering, Statistics, or a related field, or equivalent alternative education, skills, and/or practical experience is required

• 5+ years of relevant work experience

• Expertise in front end technologies (React, Angular, Vue.js). React is preferred.

• Expertise in Microsoft.NET (C#), JavaScript (ES6/ES7), CSS best practices, and RESTful API services

• Knowledge of Microsoft Azure, CI/CD pipelines

• Knowledge of Electron framework and Node.js are preferred

• Knowledge of Automation testing (Selenium, Webdriver)

• In-depth Experience with API integration

• Mentor and develop others

• Exceptional communication skills

Work Location and Arrangement:This role will be based out of the Richmond, VA CarMax Technology Innovation Center or the Dallas, TX Technology Hub and have a Hybrid work arrangement.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!

ABOUT THIS JOB

The HR Support Associate Advisor is responsible for delivering exceptional direct HR support to Associates and Managers, with a deep focus on customer service and Associate experience. The HR Support Consultant helps Managers and associates find Answers to their often complex questions and solve their varied HR problems. The HR Support Associate Advisor also collaborates with numerous Home Office and regional/store teams to ensure that issues are fully resolved and any necessary changes are made.

WHAT YOU'LL DO - ESSENTIAL RESPONSIBILITIES

• Deliver exceptional direct HR support to Managers and Associates on a full range of HR issues

• Serve as single point of contact for each matter, seeing each issue through to resolution

• Receive and respond to queries / requests from Associates or Managers via various media, including phone, email and chat

• Consult and problem solve with Managers and Associates on issues that lack clear policy or precedent

• Partner with or redirect certain inquiries to other company functions as appropriate, including other Human Resources teams, Asset Protection, Payroll, Technology and others

• Research, update and maintain the HR knowledge base and case management system as policies, practices, and decisions evolve

• Support process improvement efforts, including development of standard documentation and resources

• Provide real-time feedback to centralized support technology and service providers

• Prepare regular and ad hoc reporting on HR support functions and trends

• Absorb additional HR advisory and consulting support responsibilities as identified as opportunities for centralization

QUALIFICATIONS

• Strong attention to detail and a commitment for follow through

• Strong written communication skills (proven)

• Strong analytical and critical thinking skills (proven)

• Ability to apply effective and appropriate independent judgment skills in core job functions

• Proven organizational skills - must be eager to multi-task and operate in a fast-paced challenging environment

• Above average individual initiative and critical thinking skills - seeks to understand root cause and find effective solutions

• Must be a team player with demonstrated team experience (proven)

• Strong customer service focus (proven)

• Proficiency in Microsoft Office suite required

REQUIREMENTS

• Ability to work 9-6 pm EST Monday-Friday

• 2 years of Human Resources or comparable experience

• Some Human Resources experience preferred

• Bachelor's degree in Business or Human Resources, preferred

• High level of comfort with technology and Microsoft Office systems, including Word, Excel, PowerPoint and Teams

Work Location and Arrangement: This role will be based out of the Richmond, VA Home Office and have a Hybrid work arrangement.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

ABOUT CARMAX

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7157 - Henderson - 1000 W Warm Springs Rd, Henderson, Nevada, 89014

CarMax, the way your career should be!

General Summary:

Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes.

Principle Duties and Responsibilities:

Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.

Assist Customer Advisors/Service Consultants with customers when needed.

Answer basic service department questions, schedule service appointments, route customers' calls. Provide written messages to the responsible party in a timely manner.

Complete reminder calls for customers scheduled for an appointment

Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments

Contact customers with Repair Requests to schedule appointments File repair orders and all supporting documentation daily.

Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines. Ensure the loaner log and dealer tags are always in compliance with audit requirements.

Job Specifications:

Accountable to Associate 1 Competency Model

Demonstrate exceptional interpersonal, communication, and customer service skills.

Demonstrate exceptional telephone etiquette and active listening skills.

Execute Retail Service Standardized Work

Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.

Maintain or exceed the CarMax guidelines for customer satisfaction.

Read, interpret and transcribe data in order to maintain proper records.

Intermediate computer skills including spreadsheet knowledge.

Service Operator Job Description

Successfully work with associates in other departments within the store.

Perform multiple duties in a high-energy, fast-paced working environment.

Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.

Stay current in CarMax provided training in all areas of the Service process.

Possess intermediate computer skills

Working Conditions:

Primarily indoor environment; may include working at times in noisy conditions.

May require sitting or standing for extended periods of time.

Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.

Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.

Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.

Disclaimer and Approvals:

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice. This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities.

CarMax is an Equal Opportunity Employer and complies with federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, disability and other protected characteristics. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax.

This at-will employment relationship will remain in effect throughout an associate's employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7180 - Merrillville - 1370 East 79th Place, Merrillville, Indiana, 46410

CarMax, the way your career should be!

An opportunity in the auto industry you can count on

If you want to build a career in the auto industry, start with a company that's leading the way. As an Inventory Associate, you will learn our business from the ground up, with a focus on giving our customers an exceptional experience. We're proud to offer our customers vehicles they can rely on. It's made us the nation's largest retailer of used cars and a place where you can build a rewarding future.

What you will do - Essential responsibilities

• Log and track deliveries and vehicle inventory

• Move cars around the site so they are available for customers to view

• Ensure our locations are always welcoming to customers

• Build your skills in cleaning, vacuuming and reconditioning cars to the standards our customers deserve

• Learn about delivering great customer experiences from an expert team

Build your success on ours

Inventory Associates are always busy and never stop learning in the fast-paced environment of a CarMax store. Everyone's contribution counts to deliver a great experience for customers. CarMax brings out the best in you as you bring out the best in our cars through your teamwork and attention to detail. Our associates enjoy a generous range of company benefits including paid vacation, medical and retirement plans, and car purchase discounts.

Qualifications and requirements

• A high level of motivation

• Possession of a valid driver's license

• Good communication and teamwork skills

• Work outdoors in all types of weather

• Flexibility to work evenings and weekends

• Primarily working in an outdoor environment; may include working at times in noisy and/or inclement weather conditions

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7180 - Merrillville - 1370 East 79th Place, Merrillville, Indiana, 46410

CarMax, the way your career should be!

An opportunity in the auto industry you can count on

If you want to build a career in the auto industry, start with a company that's leading the way. As an Inventory Associate, you will learn our business from the ground up, with a focus on giving our customers an exceptional experience. We're proud to offer our customers vehicles they can rely on. It's made us the nation's largest retailer of used cars and a place where you can build a rewarding future.

What you will do - Essential responsibilities

• Log and track deliveries and vehicle inventory

• Move cars around the site so they are available for customers to view

• Ensure our locations are always welcoming to customers

• Build your skills in cleaning, vacuuming and reconditioning cars to the standards our customers deserve

• Learn about delivering great customer experiences from an expert team

Build your success on ours

Inventory Associates are always busy and never stop learning in the fast-paced environment of a CarMax store. Everyone's contribution counts to deliver a great experience for customers. CarMax brings out the best in you as you bring out the best in our cars through your teamwork and attention to detail. Our associates enjoy a generous range of company benefits including paid vacation, medical and retirement plans, and car purchase discounts.

Qualifications and requirements

• A high level of motivation

• Possession of a valid driver's license

• Good communication and teamwork skills

• Work outdoors in all types of weather

• Flexibility to work evenings and weekends

• Primarily working in an outdoor environment; may include working at times in noisy and/or inclement weather conditions

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX