Company Detail

Job Description

7180 - Merrillville - 1370 East 79th Place, Merrillville, Indiana, 46410

CarMax, the way your career should be!

An opportunity in the auto industry you can count on

If you want to build a career in the auto industry, start with a company that's leading the way. As an Inventory Associate, you will learn our business from the ground up, with a focus on giving our customers an exceptional experience. We're proud to offer our customers vehicles they can rely on. It's made us the nation's largest retailer of used cars and a place where you can build a rewarding future.

What you will do - Essential responsibilities

• Log and track deliveries and vehicle inventory

• Move cars around the site so they are available for customers to view

• Ensure our locations are always welcoming to customers

• Build your skills in cleaning, vacuuming and reconditioning cars to the standards our customers deserve

• Learn about delivering great customer experiences from an expert team

Build your success on ours

Inventory Associates are always busy and never stop learning in the fast-paced environment of a CarMax store. Everyone's contribution counts to deliver a great experience for customers. CarMax brings out the best in you as you bring out the best in our cars through your teamwork and attention to detail. Our associates enjoy a generous range of company benefits including paid vacation, medical and retirement plans, and car purchase discounts.

Qualifications and requirements

• A high level of motivation

• Possession of a valid driver's license

• Good communication and teamwork skills

• Work outdoors in all types of weather

• Flexibility to work evenings and weekends

• Primarily working in an outdoor environment; may include working at times in noisy and/or inclement weather conditions

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144

CarMax, the way your career should be!

Deliver a world-class customer service experience

Each year, CarMax Auto Finance (CAF) helps more than 300,000 customers with their vehicle financing. We strive for a simple and seamless experience by offering fast financing, competitive terms, and convenient payment methods. Our teams understand that the purchase of a vehicle is just the beginning and at CAF, we're committed to being there for our customers throughout every step and milestone of vehicle ownership. Sr. Clerks play a key role in achieving that objective by supporting our customers and fellow associates by providing a variety of administrative support activities.

What you'll do

• Complete miscellaneous work requests to support various business areas across CAF. This includes preparing and processing customer correspondence, data entry and account notation in company account management systems.

• Work with team members, other departments, store locations, and external vendors to resolve customer questions/concerns.

• Filing documents in appropriate locations, receive, sort, review, and distribute incoming and outgoing mail/packages, and maintaining office supplies; the role may include validating document accuracy, identify errors and document scanning.

• Teach new associates an overview of the work, processes, and tasks to ensure a smooth and welcoming onboarding experience.

• Ability to work high volume and fast paced processes.

• Additional duties and responsibilities as assigned.

Support our customers and fellow associates

At CarMax, we aim to set the standard when it comes to the car buying and selling process. At CarMax Auto Finance, we are committed to providing the same level of service when it comes to the behind-the scenes tasks with your auto finance account. As a Sr. Clerk, you will have the opportunity to work in a fast-paced environment where there is a strong focus on teamwork. Candidates for this role are adaptable, have strong attention to detail, independently complete work and consistently meet deadlines. This is a team-based role offering the ability to work with others to achieve results.

Qualifications and requirements

• High school diploma or GED (required)

• May require lifting, bending, and standing for extended periods of time.

• Basic computer, math, and communication skills required

• Data entry and/or keyboarding skills required

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 250 locations nationwide.

Our amazing team of more than 30,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7173 - Kansas City - 6801 E Frontage Rd, Merriam, Kansas, 66204

CarMax, the way your career should be!

Driven by the desire to provide an iconic customer experience

At CarMax, we ensure customers can buy the vehicles they want in a way that suits them. That demands a special kind of sales consultant: one who takes time to build relationships with customers in order to understand their true needs. Join us, and you will help each customer purchase the right car, not the most expensive one. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.

What you will do - Essential responsibilities

• Use your knowledge of CarMax inventory to assist customers in finding a vehicle that meets their needs

• Guide customers every step of the way, from sale or appraisal to test drives and arranging financing applications

• Complete all relevant records and documentation to ensure smooth transactions for our customers

CarMax pays new Sales Consultants a competitive wage while training and through the first 640 hours of selling, after which commissions become the primary base of pay.

Learn and succeed as part of a team

This is a high energy sales environment where you will work as a team to meet goals and we'll give you everything you need to be successful. Auto sales experience is not necessary - we provide paid training and a personal sales mentor who is dedicated to your ongoing development. Bring us your ability to connect with people and build relationships, and we'll help you succeed. The prospects are bright for sales professionals who aspire to become mentors, managers and business leaders, and who are ready to work and learn as part of a team.

Qualifications and requirements

• Sales and customer service experience, in an area such as retail, is preferred

• Good listening skills and a strong customer focus

• High level of self-motivation

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7148 - Jacksonville - 11335 Atlantic Blvd, Jacksonville, Florida, 32225

CarMax, the way your career should be!

Provide an iconic customer experience - Summary:

Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.

What you will do - Essential Responsibilities:

• Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines

• Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process.

• Seeks win/win solutions for the customer and partners appropriately

• Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork

• Processes auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow up),

payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts

• Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with

considerations to security and loss prevention.

• Processes paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.

• Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedure

• Clerical responsibilities may include, but is not limited to: copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.

• Answers multi-line phone system, responds to callers' needs and direct calls as appropriate.

Learn and succeed as part of a team:

• Pleasant, but noisy office environment

• Numerous distractions and disruptions due to incoming communication

• May require walking or standing for extended periods of time

• Variety of work schedules with shifts that do include nights, weekends, and holidays.

• Wear CarMax clothing (acquired through the company) at all times while working in the store

Qualifications:

Work requires ability to:

• Read, interpret and transcribe data in order to maintain accurate records

• Use resources and partnership to balance the needs of the customer and the business

• Understand numeric filing system

• Use word processing, spreadsheet and other programs, displaying intermediate PC skills

• Ability to prioritize and multi-task in a deadline oriented environment which requires above average organizational skills and attention to detail

• Lift objects that weigh as much as 15-20 lbs

• Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and written

• Complete CarMax provided training as required

• Develop partnerships with Sales team and other departments in order to provide quality customer service

• Maintain confidentiality of all records, files and reports within the scope of the position

• Report Asset Protection and/or Human Resource related issues to management

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7116 - Gulf Freeway - 13100 Gulf Fwy, Houston, Texas, 77034

CarMax, the way your career should be!

About this job

Ensuring today's customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. You will be the vital link between a customer's online buying experience to their home delivery, providing an iconic car-buying experience. As a Vehicle Delivery Driver, you will need more than just driving skills. You will be responsible for loading and unloading a customer's vehicle, delivering paperwork for signature, and probably the most gratifying part of the process, handing over a set of keys to customers to enjoy their new car!

What you will do - Essential Responsibilities

• Operating a two-car hauler for customer vehicle deliveries. In most states, a Class A, B, or C commercial driver's license is not necessary. See qualifications and requirements for more details

• Load, transport and off-load CarMax vehicles at various locations to ensure the right vehicle is in the right place at the right time for our CarMax teams and customers

• Facilitate the completion of Home Delivery transactions

• Interact with customers, other associates and team members to provide outstanding internal and external customer service.

• Perform a brief and guided condition verification for vehicles being transported to a CarMax location

• Verify that all vehicles meet CarMax's cosmetic standards before being delivered to a customer.

• Carry out daily equipment inspections to ensure our transport operations run smoothly and safely

• Maintain all necessary logs and documentation as required by company.

Be part of the team that's driving up standards

We're setting new standards for the auto industry, and that includes the challenges and rewards offered at CarMax. Driving a company-owned truck, you will be responsible for vehicle deliveries. More than a driver, you will be the face of CarMax, making the most of your strong communication and teamwork skills. In addition, you will enjoy a generous range of company benefits including paid vacation, health and welfare benefits such as medical, dental, vision, EAP, as well as 401k retirement savings plans, and car purchase discounts.

Qualifications and Requirements

• Must be 21 years of age or older

• Valid state-issued driver's license

• Class B CDL preferred

• Additional Licensing and Endorsement requirements may apply for select states

• Illinois - Class C Driver's License Required

• Indiana - Class D Driver's License with a -For Hire- endorsement required

• Louisiana - Class D Chauffeur's License required

• Mississippi - Class D Commercial License required

• Driving record with no more than 6 penalty points within the last three years

• 1+ year of customer service experience

• 1+ year of delivery driving experience or 1 year CarMax experience

• Good communication and teamwork skills

• Must possess DOT Medical Card or must be able to pass DOT certified Medical Exam to obtain DOT Medical Card within 28 days of hire

• Adherence to all applicable CarMax policies and procedures,

• Able to lift heavy objects (up to 50 lbs) and winch transported vehicles during the loading process

• Proficient in operating a manual transmission

• Willingness to work outdoors in various weather conditions

• Primarily working in an outdoor environment; may include working at times in noisy and/or inclement weather conditions

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144

CarMax, the way your career should be!

Resolve customer issues and concerns while working for an industry leader

Exceptional customer service is at the heart of everything we do and drives CarMax to be an industry leader. At CarMax Auto Finance (CAF) we put people first, which means with every customer concern and escalation there's another opportunity to get it right, go for greatness and win together. As a Resolution Group Sr. Representative, you will research and partner with a variety of CAF Departments, Store Associates, Organizational Leaders as well as Home Office Customer Relations in the resolution of customer concerns.

This position offers a hybrid work arrangement (partial remote and partial in office) after 90 days and successful performance in role. In addition, a shift differential is offered to associates working evening and weekend shifts!

What you'll do

• Respond to escalated customer phone calls, emails & letters, research concerns and partner appropriately to provide customer guidance & resolution.

• Utilize tracking system to log type of call, reason for call, resolution and any other necessary follow up

• Build relationships with CAF team members, Home Office Customer Relations team and CarMax Store Leadership teams to effectively resolve customer concerns

• Participate in special projects with internal partners to support business needs and promote continual process improvement

Improve customer experience with every interaction

Empathy with our customers, and transparency in every interaction are vital to your success. In collaboration with different departments you will effectively resolve escalated customer issues, while helping CarMax Auto Finance to meet the bottom line while adhering to company processes and policies.

Qualifications and requirements

• High School Diploma and/or 6 months related experience; customer service experience preferred

• Basic to moderate computer knowledge and keyboard skills including minimum accuracy requirements.

• Work a flexible schedule to include evenings, weekends and some holidays

• Ability to provide -win-win- solutions while maintaining a professional demeanor during all interactions with internal and external customers via phone or e mail.

• Ability to use functional knowledge while serving as a resource for internal customers, management teams & external customers

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 250 locations nationwide.

Our amazing team of more than 30,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144

CarMax, the way your career should be!

Resolve customer issues and concerns while working for an industry leader

Exceptional customer service is at the heart of everything we do and drives CarMax to be an industry leader. At CarMax Auto Finance (CAF) we put people first, which means with every customer concern and escalation there's another opportunity to get it right, go for greatness and win together. As a Resolution Group Sr. Representative, you will research and partner with a variety of CAF Departments, Store Associates, Organizational Leaders as well as Home Office Customer Relations in the resolution of customer concerns.

This position offers a hybrid work arrangement (partial remote and partial in office) after 90 days and successful performance in role. In addition, a shift differential is offered to associates working evening and weekend shifts!

What you'll do

• Respond to escalated customer phone calls, emails & letters, research concerns and partner appropriately to provide customer guidance & resolution.

• Utilize tracking system to log type of call, reason for call, resolution and any other necessary follow up

• Build relationships with CAF team members, Home Office Customer Relations team and CarMax Store Leadership teams to effectively resolve customer concerns

• Participate in special projects with internal partners to support business needs and promote continual process improvement

Improve customer experience with every interaction

Empathy with our customers, and transparency in every interaction are vital to your success. In collaboration with different departments you will effectively resolve escalated customer issues, while helping CarMax Auto Finance to meet the bottom line while adhering to company processes and policies.

Qualifications and requirements

• High School Diploma and/or 6 months related experience; customer service experience preferred

• Basic to moderate computer knowledge and keyboard skills including minimum accuracy requirements.

• Work a flexible schedule to include evenings, weekends and some holidays

• Ability to provide -win-win- solutions while maintaining a professional demeanor during all interactions with internal and external customers via phone or e mail.

• Ability to use functional knowledge while serving as a resource for internal customers, management teams & external customers

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 250 locations nationwide.

Our amazing team of more than 30,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144

CarMax, the way your career should be!

Deliver a world-class customer service experience

At CarMax Auto Finance, we put the needs of our customers first and positively impacting the car ownership experience at CarMax. Exceptional customer service is at the heart of everything we do and drives CarMax to be an industry leader. As a Lead Representative on our collections teams, you will help to motivate, train, and coach associates. In this position, you will have the opportunity to drive departmental goals by working with associates and drive metrics by monitoring and providing feedback to a team of associates. Ensuring compliance to company policies and procedures is a must in this role, while assisting the management team in driving accuracy and ensuring our associates provide exceptional service to our customers.

This position offers a hybrid work arrangement (partial remote and partial in office) after 90 days and successful performance in role. In addition, a shift differential is offered to associates working evening and weekend shifts!

What you'll do

• Assist with training and developing new and existing associates. Coach associates based on their identified opportunities per key performance metrics and business requirements.

• Perform quality assurance audits of associate work (and associate call monitors if applicable) to ensure requirements are met. Remain available and visible to the associates to motivate, assist, and answer associate questions.

• Spend majority of work time on coaching activities (side by sides, account work audits, call listening, feedback sessions, associate monitors, etc.), and follow up on coached behaviors through daily touchpoints to ensure associate understanding and implementation of feedback.

• Respond timely to audit finding(s) to ensure errors are corrected timely and associate feedback provided if necessary.

• Resolve elevated customer and associate issues via phone and/or video, escalating to the manager when appropriate.

• Generate reports to measure and monitor the success of the department as needed. Communicate associate and department performance to the Manager.

• Additional duties and responsibilities as assigned.

Equip and empower our associates to drive company success

The Lead Representative in Collections will be instrumental in driving the performance of the team as a whole and at the individual associate level. To that end, a candidate for this role needs to be a self-starter and someone who can connect with associates to teach and coach them to be better at their jobs. This person will have a strong understanding of the company policies and processes which enables them to motivate and inspire others to execute to the best of their ability in provide exceptional service to the CarMax Auto Finance customer, educate customers on the status of their accounts, collect payments from customers, and perform other functions to help customers keep accounts current.

Qualifications and requirements

• High school diploma or GED; 6 months minimum related experience in coaching/mentoring others

• Strong computer skills; moderate competency in Microsoft Word and Excel

• Ability to identify root causes, bring issues to closure, and champion process change

• Strong organizational skills, attention to detail, ability to multi-task and prioritize to meet deadlines

• Solid, demonstrated decision making and problem-solving abilities

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 250 locations nationwide.

Our amazing team of more than 30,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144

CarMax, the way your career should be!

Deliver a world-class customer service experience

At CarMax Auto Finance, we put the needs of our customers first and positively impacting the car ownership experience at CarMax. Exceptional customer service is at the heart of everything we do and drives CarMax to be an industry leader. As a Lead Representative on customer service teams, you will help to motivate, train, and coach associates. In this position, you will have the opportunity to drive departmental goals by working with associates and drive metrics by monitoring and providing feedback to a team of associates. Ensuring compliance to company policies and procedures is a must in this role, while assisting the management team in driving accuracy and ensuring our associates provide exceptional service to our customers.

This position offers a hybrid work arrangement (partial remote and partial in office) after 90 days and successful performance in role. In addition, a shift differential is offered to associates working evening and weekend shifts!

What you'll do

• Assist with training and developing new and existing associates. Coach associates based on their identified opportunities per key performance metrics and business requirements.

• Perform quality assurance audits of associate work (and associate call monitors if applicable) to ensure requirements are met. Remain available and visible to the associates to motivate, assist, and answer associate questions.

• Spend majority of work time on coaching activities (side by sides, account work audits, call listening, feedback sessions, associate monitors, etc.), and follow up on coached behaviors through daily touchpoints to ensure associate understanding and implementation of feedback.

• Respond timely to audit finding(s) to ensure errors are corrected timely and associate feedback provided if necessary.

• Resolve elevated customer and associate issues vis phone and/or video, escalating to the manager when appropriate.

• Generate reports to measure and monitor the success of the department as needed. Communicate associate and department performance to the Manager.

• Additional duties and responsibilities as assigned.

Improve customer experience and impact the company bottom line with every interaction

The Lead Representative in Customer Service will be instrumental in driving the performance of the team as a whole and at the individual associate level. To that end, a candidate for this role needs to be a self-starter and someone who can connect with associates to teach and coach them to be better at their jobs. This person will have a strong understanding of the company policies and processes which enables them to motivate and inspire others to execute to the best of their ability in provide exceptional service to the CarMax Auto Finance customer, educate customers on the status of their accounts, collect payments from customers, and perform other functions to help customers keep accounts current.

Qualifications and requirements

• High school diploma or GED; 6 months minimum related experience in coaching/mentoring others

• Strong computer skills; moderate competency in Microsoft Word and Excel

• Ability to identify root causes, bring issues to closure, and champion process change

• Strong organizational skills, attention to detail, ability to multi-task and prioritize to meet deadlines

• Solid, demonstrated decision making and problem-solving abilities

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 250 locations nationwide.

Our amazing team of more than 30,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

6077 - Santa Rosa - 2783 Corby Avenue, Santa Rosa, California, 95407

CarMax, the way your career should be!

Inspire exceptional performance

At CarMax, we attribute our success to putting people first. As a Sales Manager at CarMax, you will provide store associates with the support and motivation they need to focus on their customers. Your leadership will encourage your team to do their best and drive sales for your location. It is our associates like you that have helped make us one of the nation's largest retailer of used cars. If you know how to achieve results by coaching and developing other people, we'll give you all the opportunities you need to build an outstanding and rewarding career in our fast-growing business.

What you will do - Essential responsibilities

• Lead a commissioned team and work alongside other sales managers to achieve strong sales results for your location

• Recognize the skills and goals of each of your team members and work with them to build a development plan

• Analyze and track sales performance to meet targets

• Solve problems and look for new opportunities to ensure our customers receive the best possible experience

When your team succeeds, you succeed

Sales Managers at CarMax come from many different backgrounds but they all share our commitment to achieving results through our people-first mentality. We'll build on your experience with six to nine months of sales manager training. You will learn in store and through business rotations, working alongside sales consultants and more experienced managers before taking on your own team. We're looking for outstanding communicators with leadership and interpersonal skills, who have proven their ability to manage sales metrics and sales people and who want to share in the success of a ground-breaking retail business.

Qualifications and requirements

• At least three years of management experience; experience in a sales environment is preferred

• Execute long- and short-term sales strategies

• Experience in establishing action plans to drive performance of sales

• Communicate clearly and effectively

• Motivate, inspire and get buy-in from others

• Flexibility to provide cover for store opening hours, including evenings and weekends

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The annual salary for this position is:

$58,500.00 - $102,300.00

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.

• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits (http://apps.bswift.com/portal/carmax) website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220

CarMax, the way your career should be!

About this job

This position will be the subject matter expert on all platforms that fall into category of CarMax'sR assets to ensure the protection, integrity and confidentiality of customer, vendor, employee, and business information in compliance with organization policies and standards utilizing current information security technology disciplines and industry standards. This is a unique opportunity at a Fortune 500 company and national brand to expand and develop skills beyond current IAM focus to a broader skill and toolset in the security program. This opportunity provides the ability to both lead implementation and improvements while also providing the opportunity for hands-on operation across the full suite of Identity security capabilities. The Cybersecurity Identity and Access Management (IAM) Engineer performs all activities necessary to ensure we provide the right people and systems, the right access to the right systems for the right reasons. This role interfaces with application, infrastructure, and network operations teams and develops the necessary procedures to maintain security and educates the user community. The Cybersecurity Engineer also provides metrics, status reports, and audit results for key stakeholders while driving improvements and program maturity.

Essential Responsibilities:

• Desire to keep current with technology and client industry

• Implement, develop, operate, and improve Identity Management solutions

• Provide functional and technical expertise on projects that require IAM services

• Evaluate authorization and authentication policies

• Perform evaluation and governance of IAM platforms and processes

• Gather information from the business and IT department to develop security-related processes and procedures to continuously improve the security posture of CarMax

• Assist in driving tasks and projects to successful completion through effective project management, customer interaction, and IT coordination

• Effectively triage support problems and respond with the appropriate level of urgency

• Participate in a 24x7 on-call rotation as scheduled, and the ability to perform after hours support as needed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Technical Qualifications:

• Functional proficiency with at least one coding or scripting language: Java, PowerShell, Python, TypeScript

• User administration, authentication methods, groups, and domain concepts

• Industry protocol standards such as: LDAP, SAML, WS-Federation, OAuth, SCIM

• Experience with user provisioning, Access Management, Access Governance/Access Recertification (IGA), Single Sign-On (SSO), Multi-Factor Authentication (MFA), Privilege Access Management (PAM

• Excellent analytical, troubleshooting, and problem-solving skills and performs well in high pressure or stressful situations

• Excellent organization and time management skills

• Excellent communication skills to include, but not limited to, verbal and written communication; delivering organized presentations; able to tailor message to the audience; and facilitate group discussions with diplomacy and seek diverse opinions

• Ability to effectively estimate the efforts of others and the impact required to accomplish requested tasks/projects

• Windows server and Red Hat Enterprise Linux Operating Systems

• Cloud technology (SaaS, IaaS, PaaS)

Education and/or Experience:

• 1-5 years of experience in information security operations

• Bachelor's Degree in Computer Science, Engineering, Cybersecurity, or a related field or equivalent alternative education, skills, and/or practical experience is required.

• Certifications: CISSP, CISA, or Security+ preferred

Work Location and Arrangement:This role will be based out of the Richmond, VA Technology Innovation Center and have a Hybrid work arrangement.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinkingaround the way cars are bought and soldhas helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Ouramazing team of more than 25,000 associates work together to deliver iconic customer experiences.Along the way,we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and areone of the FORTUNE 100 Best Companies to Work ForR.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!

About this job

CarMax is seeking a Manager to serve as a subject matter expert in operational accounting and compliance. This role will be a leader in developing and maintaining complex accounting and reporting processes within Accounting Operations (e.g., Accounts Payable, Accounts Receivable, Payroll). Those processes include reconciliation of general ledger accounts, operational support activities, researching & implementing compliance procedures with adherence to various federal, state & local laws as well as company polices & SOX Controls. The CarMax Accounting team operates in a collaborative environment with uncompromising integrity and accountability, all while supporting company growth through collective expertise, cross-functional partnerships and a mindset focused on continuous improvement. To be successful in this role, ideal candidates will have a drive to help customers by being empowered to make a difference through strategic thinking, innovation, the development of their team, and strong analytical skills.

What you will do - Essential Responsibilities

As a Manager, Accounting Operations Compliance, you will be responsible for:

• Develop, implement, and maintain scalable end-to-end procure to pay (P2P) and order to cash (O2C) processes & solutions with a focus on ensuring accounting accuracy, completeness, and adherence to SOX Controls.

• Understand internal control design concepts sufficient to assess the effectiveness of Accounting Operations controls and to design new processes and controls for emerging and growing business activities.

• Recognize escalation trends, identify underlying defects, and root causes; provide recommendations for corrective actions.

• Leverage data from numerous databases and internal tools (using Excel, SQL, Oracle, or other data management systems) to perform accounting reporting and analysis.

• Collaborate with the team and business partners to identify, design, implement, and train Accounting Operations associates & business owners on accounting policies & processes to generate greater efficiency & effectiveness all in accordance with Generally Accepted Accounting Principles (GAAP).

• Oversee and support, in preparation of consolidated financial statements, various accounting activities, including month end close journal entries, account reconciliations, and balance sheet fluctuation explanations.

• Lead and participate as a subject matter expert in projects that span across departments and/or the company to meet business goals; challenge the status quo and find innovative solutions to enhance the business while implementing best in class Accounting Operations processes, designing new account coding, and updating existing accounting policies all in accordance with GAAP.

• Assist the Accounting Operations Senior Leaders with staff communications, issue resolution, and operational goal setting, while maintaining fiduciary duties.

Qualifications and requirements:

• Good listener - weighs input from multiple perspectives when forming opinions and recommendations

• Guide the team to reach solution to complex problems

• Strong sense of ownership for their work area

• Build and maintains relationships across the organization

• Able to easily motivate and inspire team members, peers, stakeholders, and senior leadership

• Flexible and open-minded; proactively seeks input from others

• Analytical; solves problems at root cause and prioritizes effectively

• Promotes a customer-focused team, balancing business needs with speed-to-delivery

• Willing to challenge upwards appropriately in the best interest of CarMax

• Passionate for innovation and process improvement

• Prioritize competing responsibilities appropriately

• Empower and challenge team members of all skill levels to reach their full potential

• Ability to explain complex concepts and communicate business insights to team members, peers, stakeholders, and senior leadership with similar and different business backgrounds

• Ability to travel as needed

• Must be able to sit onsite, as requested, at CarMax's Home Office in Richmond, Virginia

Internal candidates: Successful completion of MDP required

Education and/or Experience:

• Bachelor's Degree in Accounting, Finance preferred, or equivalent experience required

• 5+ years of experience in Accounts Payable, Accounts Receivable, a multi-state payroll environment, and/or Internal Controls/Accounting Compliance, or equivalent experience required

• 2+ years of experience leading teams to achieve common goals, including managing the work of direct and/or indirect reports strongly preferred

• Strong accounting skills including general knowledge of generally accepted accounting principles (GAAP)

• Experience and skills in project management and managing multi-functional operational teams preferred

• Exposure to performance measurement, continuous improvement and/or operational excellence (Lean/ Six Sigma methodology) preferred

• Experience and knowledge of change management principles highly desirable

• Experience and knowledge in Cloud-based ERP solutions such as Oracle, Workday, robotics, OCR technologies, and various automations highly desirable

• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Teams, Outlook) required

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7243 - Lithia Springs - 1977 Thornton Rd, Lithia Springs, Georgia, 30122

CarMax, the way your career should be!

General Summary :

The Vehicle Condition Assessor (VCA) position is responsible for delivering exceptional customer service by accurately collecting, recording, and communicating information about customer appraisals to Buyers, Sr. Buyers and Purchasing Managers for analysis. VCA's assist with customer transfers, complete lot merchandising activities, secure vehicles, and assist the Merchandising team with additional daily functions as needed. A VCA may also perform various wholesale auction responsibilities.

Principle Duties and Responsibilities:

- Conduct accurate vehicle condition assessments by collecting, recording, and communicating all required information (including cosmetic, specific mechanical conditions, options, etc.) about customer appraisals for a Buyer, Senior Buyer, or Purchasing Manager's analysis.

- Accurate optioning of vehicles during assessments and CarMax inventory.

- Perform quality and timely imaging of Retail and Wholesale vehicles for CarMax websites.

- Complete vehicle secures, including reading and verifying appraisal entry information for any discrepancies.

- Complete vehicle walkarounds including communicating information accurately and in a timely manner.

- Assist Merchandising Department with maintaining inventory and executing customer transfers.

- Complete final condition verifications on inventory acquired through online customer channels.

- Assist in the preparation and operation of the wholesale auction.

- Partner with Inventory and Sales Departments to conduct lot merchandising, as needed.

- Assist the Merchandising Department with various other projects and office duties, as needed.

- Assist with on-boarding of new associates.

- Complete assigned tasks independently and follow up after completion.

Job Specifications:

- Deliver exceptional customer service and work with other departments to create Iconic Customer experiences.

Ability to follow detailed, standardized processes to complete work.

- Read, interpret, and transcribe data to maintain accurate records.

- Multi-task in a high energy, fast-pace work environment.

- Speak and listen effectively when dealing with internal and external customers.

- Function effectively within other departments in a team-oriented environment.

- Successfully complete all required Workday training.

- Position requires a valid driver's license.

Working Conditions:

- Requires walking, bending, kneeling or standing for extended periods of time.

- Ability to work outdoors or in any inclement weather environment for several hours.

- Flexible work hours with shifts that may include nights, weekends, holidays.

- Requires CarMax work clothing to be worn when working in the store (acquired through CarMax World).

- Adhere to all CarMax policies including, but not limited to, Attendance, Proper Recording of Time, Asset Protection, EH&S (Environmental, Health & Safety), and Standards of Professional Appearance.

Primarily working in an outdoor environment; may include working at times in noisy and/or inclement weather conditions

Disclaimer and Approvals:

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice. This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities. CarMax is an Equal Opportunity Employer and complies with federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, disability and other protected characteristics. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax. This at-will employment relationship will remain in effect throughout an associate's employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

6010 - Parker - 18220 Ponderosa Dr, Parker, Colorado, 80134

CarMax, the way your career should be!

CarMax is now hiring Fleet Drivers! Start loving what you do at CarMax

Delivering satisfaction, every day

At CarMax, our Fleet Drivers do more than just loading and driving. Every day, our Fleet Drivers engage with vendors and associates, ensuring the best possible experience for our customers. We want to give our customers a great experience, whether they are buying or selling a vehicle and that starts with the way our Fleet Drivers collect and deliver inventory. And since we know time at home is important, we strategically develop routing to have our drivers home every night.

You will also enjoy a generous range of company benefits including:

• Paid time off

• Medical / dental coverage

• 401k with company match

• Vehicle discount

• and more!

What you will do - Essential responsibilities

• Fleet Drivers load, transport, and off-load CarMax vehicles at various locations to ensure the right vehicle is in the right place at the right time for our CarMax teams and customers

• Carry out daily equipment inspections to ensure our transport operations run smoothly and safely

• Maintain all necessary DOT logs and documentation

Be part of the team that's driving up standards

We're setting new standards for the auto industry, and that includes the challenges and rewards offered at CarMax. Driving a company-owned truck, you will transport vehicles between vendors, distribution hubs and stores. More than a Fleet Driver, you will be the face of CarMax, making the most of your strong communication and teamwork skills. In addition to true job satisfaction, you will enjoy a generous range of company benefits including paid vacation, medical and retirement plans, and car purchase discounts.

Qualifications and requirements

• Valid state-issued commercial driver's license Class A (CDL) Required, prior driving experience preferred

• Driving record with no more than 6 penalty points within the last three years

• Ability to meet DOT-mandated medical qualification requirements

• Lift heavy objects and winch transported vehicles during the loading process

• Proficiency in operating a 10-speed transmission

• Willingness to work outdoors in various weather conditions

• Good communication skills

• Primarily working in an outdoor environment; may include working at times in noisy and/or inclement weather conditions

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

The hourly rate for this position is:

$25.10 - $42.70

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.

• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits (http://apps.bswift.com/portal/carmax) website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7265 - Columbia - 555 Jamil Rd, Columbia, South Carolina, 29210

CarMax, the way your career should be!

General Summary:

Under general supervision, this position is responsible for all aspects of the paint application process, minor repairs, sanding, grinding, and paint preparation.

On as needed basis, also responsible for Cosmetic Reconditioning Associate II, Flow Inventory Associate II, Senior Reconditioning Associate, and Senior Reconditioning Associate I duties.

Principal Duties and Responsibilities:

• Complete paint application

• Complete minor repairs, including sanding and grinding

• Complete paint preparation, including color matching and mixing

• Participate in problem-solving and continuous improvement activities with team

• Execute standardized work as defined

• Ensure that all vehicles meet CarMax Paint Standards

• Ensure all equipment is maintained, repaired, and cleaned as required

• Ensure proper inventory levels of all personal protective equipment, tools, and chemicals required to carry out paint process for all Senior Reconditioning Associates

• Ensure workplace cleanliness and organization in accordance with CarMax 5S standards

• Provide outstanding customer service to both internal and external customers

• Interior and exterior detailing, interior repair, inventory, and paint preparation functions

• Complete duties as assigned by Managers

Job Specifications:

Position requires the following pre-requisites and abilities:

• New Associate Orientation Training - Operations

• Accountable to Associate 1 Competency Model

• Kronos Training for Hourly Associates

• Meet Cosmetic Reconditioning Associate II, Flow Inventory Associate II, Senior Reconditioning Associate and Senior Reconditioning Associate I Performance Standards

• Successfully complete Cosmetic Reconditioning Associate II, Flow Inventory Associate II, II Senior Reconditioning Associate, Senior Reconditioning Associate I and II Workstation Certifications

• Read, interpret and transcribe data in order to maintain accurate records

• Discern appropriate paint colors for purposes of painting and reconditioning vehicles to meet CarMax standards

• Perform multiple duties in a high-energy, fast-paced environment

• Lift objects that weigh as much as 50lbs

• Speak and listen effectively in dealing with customers/associates, both in person and over the phone

• Complete CarMax provided training in all functional areas of reconditioning process, allowing for cross-training and full coverage of all areas

Working Conditions:

• Indoor and outdoor environment; may include working at times in noisy and/or inclement weather conditions

• Adhere to all CarMax policies including, but not limited to: Time and Attendance Policy, Asset Protection, Culture of Integrity and Standards of Professional Appearance

• Follow all government regulations including, but not limited to, OSHA and EPA standards

• Requires walking or standing for an extended period of time.

• Variable work schedules with shifts that may include nights, weekends, holidays, and 12+ hour days

• Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas

Disclaimer and Approvals:

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice. This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities.

CarMax is an Equal Opportunity Employer and complies with federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, disability and other protected characteristics. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax.

This at-will employment relationship will remain in effect throughout an associate's employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

6077 - Santa Rosa - 2783 Corby Avenue, Santa Rosa, California, 95407

CarMax, the way your career should be!

General Summary:

Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.

Principle Duties and Responsibilities:

Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.

Assist Service/Customer Operators with incoming service calls when needed.

Accurately interview and document customer concerns.

Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).

Create repair orders, and route work to technicians or mechanical associates.

Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.

Consult with customers regarding needed repairs.

Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .

Close and invoice repair orders.

Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.

Collects service payments and manages cash including receiving and counting money.

Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. Ensure all customer concerns are addressed and resolved in a timely manner.

Job Specifications:

Work requires ability to:

Demonstrate exceptional interpersonal, communication, and customer service skills.

Demonstrate exceptional telephone etiquette and active listening skills.

Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.

Meet or exceed CarMax guidelines for customer satisfaction.

Read, interpret and transcribe data in order to maintain accurate records.

Intermediate computer skills, including spreadsheet knowledge.

Successfully work with associates in other departments within the store.

Perform multiple duties in a high-energy, fast-paced working environment.

Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.

Stay current in CarMax provided training in all areas of the Service process.

Working Conditions:

Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.

Requires walking or standing for extended periods of time.

Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.

Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.

Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The hourly rate for this position is:

$27.44 - $27.44

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.

• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits (http://apps.bswift.com/portal/carmax) website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7231 - Hickory - 1935 15th Avenue Pl SE, Hickory, North Carolina, 28602

CarMax, the way your career should be!

An opportunity in the auto industry you can count on

If you want to build a career in the auto industry, start with a company that's leading the way. As an Inventory Associate, you will learn our business from the ground up, with a focus on giving our customers an exceptional experience. We're proud to offer our customers vehicles they can rely on. It's made us the nation's largest retailer of used cars and a place where you can build a rewarding future.

What you will do - Essential responsibilities

• Log and track deliveries and vehicle inventory

• Move cars around the site so they are available for customers to view

• Ensure our locations are always welcoming to customers

• Build your skills in cleaning, vacuuming and reconditioning cars to the standards our customers deserve

• Learn about delivering great customer experiences from an expert team

Build your success on ours

Inventory Associates are always busy and never stop learning in the fast-paced environment of a CarMax store. Everyone's contribution counts to deliver a great experience for customers. CarMax brings out the best in you as you bring out the best in our cars through your teamwork and attention to detail. Our associates enjoy a generous range of company benefits including paid vacation, medical and retirement plans, and car purchase discounts.

Qualifications and requirements

• A high level of motivation

• Possession of a valid driver's license

• Good communication and teamwork skills

• Work outdoors in all types of weather

• Flexibility to work evenings and weekends

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

6002 - Murrieta - 25560 Madison Avenue, Murrieta, California, 92563

CarMax, the way your career should be!

General Summary:

Under general supervision, responsible for assisting technicians with determining the correct part number(s), locating parts, receiving parts into inventory, distributing parts to customers (both internal and external), proper documentation of all transactions, returning incorrect/defective parts to vendors, inventory control and maintenance, OSHA/EPA compliance, and exceptional customer service.

Principle Duties And Responsibilities:

• Provide customers (both internal and external) with the correct part(s) for their vehicle.

• Locate and receive shipment of parts.

• Receive parts into inventory.

• Maintain the parts inventory for neatness, accuracy (cycle counts), and correct stocking levels.

• Control service supplies to minimize waste.

• Allocate parts in the AutoMation system.

• Return incorrect and/or defective parts to parts vendor or manufacturer.

• Meet all requirements of OSHA/EPA guidelines.

• Provide exceptional customer service at all times.

• Complete duties as assigned by Leads and Managers.

Job Specifications:

Position requires the following pre-requisites and ability:

• Accountable to Associate 1 Competency Model

• Complete Supply Associate Workstation Certifications

• Read, interpret and transcribe data in order to maintain accurate records.

• Demonstrate intermediate computer skills , including spreadsheet knowledge.

• Work with and through other associates and vendors

• Perform multiple duties in a high-energy, fast-paced working environment.

• Lift objects that weigh as much as 50 lbs.

• Understand numeric filing system.

• Speak and listen effectively in dealing with customers/associates, both in person and over the phone.

• Complete CarMax provided training including, but not limited to new associate training - Operations, KRONOS training, and parts process specific training

Working Conditions:

• Primarily indoor work environment; may include working at times in noisy and/or inclement weather conditions.

• Requires walking or standing for extended periods of time.

• Wears CarMax clothing (acquired through company) at all times working in the store.

• Follows all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper w aste disposal in required areas

• Adhere to all CarMax policies including Attendance, Asset Protection, Integrity and Standards of Professional Appearance.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The hourly rate for this position is:

$22.00 - $22.00

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.

• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits (http://apps.bswift.com/portal/carmax) website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220

CarMax, the way your career should be!

About this job

The Senior Engineer position is a key contributor in the technology infrastructure and shared services of the following areas; virtual servers, endpoint hardware, Windows Operating Systems. This position is responsible for driving end-user experience through technology while maintaining the security and integrity of all digital workspaces, virtual servers and endpoints throughout the enterprise.

This position will be responsible for ensuring that infrastructure development and implementation meets CarMax quality expectations and requires an excellent team player that is highly qualified to lead projects and organize priorities across multiple initiatives.

Sr Engineer , Endpoint Engineering

About this job

At CarMax, we are industry disruptors. At the heart of our innovation is new digital products. The Senior Engineer will work with other Engineers to analyze system requirements, lead the design and review of new systems, and recommend new technologies and infrastructure improvements, across both physical and virtual environments. This position is responsible for ensuring that developed infrastructure meets CarMax's quality expectations and will assist leadership to create infrastructure roadmaps based on business strategy. This position reports directly to a Team Manager+, Endpoint Engineering & Delivery.

What you will do - Essential Responsibilities

• Design solutions for endpoints systems and/or management platforms

• Analyze business and technical requirements to determine system design requirements, identify potential issues, and perform cost analysis related costs to each project.

• Serve as the lead SME for medium to large projects during the implementation of enterprise tools, technologies, and processes

• Development and analysis of infrastructure systems and equipment designs for multiple large initiatives

• Proactively research and assess new technologies that could potentially provide new capabilities to the business

• Evaluate platform performance; recommend and deliver improvements to increase productivity and reduce cost

• Evaluates and interprets complex system error logs, performance metrics, and other application or server output to identify problems in server performance or application execution

• Design and implement security and management utilities of technology infrastructure including by not limited to servers, virtual desktops mobile devices and personal computers

• Perform intermediate administration of virtual/physical servers and endpoints to include but not limited to operating systems, platform upgrades and security patching

• Drive efficient resolution for system outages as well as performance and functional shortcomings

Purpose of the role

It takes a passion for technology to solution develop and iterate on innovative solutions to problems. You will partner with other Engineers in product and technology to influence the direction for the organization as we establish the patterns, guidance and design for building and deploying infrastructure to support both customer and internal facing applications. You will serve as an expert on our overall technical designs and standards. You should have strong communications skills, a strong sense of ownership, a passion for customer service, and a deep technical understanding of how our infrastructure platforms can contribute to the overall successful of our application development.

Qualifications and Requirements

• Bachelor's Degree in Computer Science or related Technology field or equivalent experience

• 5+ years of work experience

• Knowledge of Agile/Kanban methodologies

• Knowledge of DevOps methodologies

• Expertise in multiple Unified Endpoint Management Technologies

• Microsoft Endpoint Manager (MECM/Intune/SCCM)

• Subscriptions

• PC Configuration

• Policies and initiatives

• Enterprise Mobility Management (UEM/EMM)

• Digital Workspace Solutions

• Microsoft O365 Products

• PowerShell Scripting and Automation

• Active Directory and Domain services

• Windows and Linux Server Infrastructure -physical and virtual

• Ansible

• DNS

• Identity Management

• Broad understanding of:

• Security

• Networking

• End user computing

• Databases

Work Location and Arrangement:This role will be based out of one of the following locations and have a Hybrid work arrangement :

• Richmond, VA Technology Innovation Center

• Dallas, TX Technology Hub

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!

The Business Analyst Internship Program offers a unique opportunity for college students to immerse themselves in the world of business analytics. Over 10 weeks, interns will gain practical experience, develop essential skills, and contribute to impactful projects while building a strong foundation for their future career.

The Program:

• The Business Analyst Internship Program is a 10-week immersive experience during the summer.

• Interns start together as a cohort, fostering a collaborative and supportive environment.

• The program emphasizes professional growth through diverse experiences, leadership interactions, formal training, and team-building activities.

• Interns engage in real-world projects, developing skills in analytics, strategy, and communication.

• Each intern will be paired with a mentor to guide their development and provide insights into the business analyst role.

• Successful interns may have the opportunity to continue their careers with us post-internship, often in roles they have explored during the program.

The Role:

• Analyze - Use your analytic skills to work with CarMax's industry-leading data while solving unique business challenges. Create insights that drive our success and industry innovation

• Collaborate & Influence - Partner to learn about our business and the impact of your insights. Use presentation and communication skills to share analytic findings and effect positive change

• Learn & Grow - Benefit from training & experiences that enhance both technical (e.g., coding, analytic methods) and soft skills (e.g., communication, storytelling)

• Contribute to our Community - Join a vibrant community of over 200 full-time analysts from diverse backgrounds (including former CarMax interns). Build friendships and professional relationships that will enrich your experience and contribute to your future success.

Our Values:

Our analysts address important business opportunities, embodying CarMax's four core values while bringing analytic solutions to life:

• Do the Right Thing: We uphold a culture of integrity, promoting a respectful and inclusive work environment.

• Put People First: We prioritize associate development, healthy work culture & ensuring a great experience for our customers.

• Win Together: Teamwork is key; we learn from each other and value diverse perspectives.

• Go for Greatness: We strive for continuous improvement, enhancing our skills and the products we create & solidifying CarMax's industry leadership.

Core Competencies:

• Practical experience (coursework, projects, research, internships)

• Enthusiasm for growth, development, and learning

• Curiosity and critical thinking skills

• Passion for problem-solving and leadership development

• Proactivity and commitment to delivering results

• Dedication to continuous improvement and innovation

Requirements:

• Currently enrolled in a Bachelor's Degree or Master's Degree program, in an analytical/quantitative major preferred

• Proficiency with computers and database systems and/or software packages preferred (ex. SQL, Snowflake, Python, Tableau, PowerBI, Microsoft Suite)

• Excellent verbal, written, and interpersonal skills

Work Authorization:

Applicants must be currently authorized to work in the United States on a full-time basis.

Work Location:

Associates will have the opportunity to work from our Corporate Headquarters & Technology Innovation Center, both located in Richmond, VA.

About CarMax:

CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinkingaround the way cars are bought and soldhas helped us become the nation's largest retailer of used cars, with over 240 locations nationwide.

Ouramazing team of more than 30,000 associates work together to deliver iconic customer experiences.Along the way,we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and areone of the FORTUNE 100 Best Companies to Work ForR.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144

CarMax, the way your career should be!

The Business Analyst Internship Program at CarMax Auto Finance offers a unique opportunity for college students to immerse themselves in the world of business analytics. During the 10-week summer program, interns will gain practical experience, develop essential skills, and contribute to impactful projects while building a strong foundation for their future career.

The Program:

• The Business Analyst Internship Program is a 10-week immersive experience during the summer.

• Interns are part of a collaborative and supportive environment.

• The program emphasizes professional growth through diverse experiences, leadership interactions, formal training, and team-building activities.

• Interns engage in real-world projects, developing skills in analytics, strategy, and communication.

• Each intern will be paired with a mentor to guide their development and provide insights into the business analyst role.

• Successful interns may have the opportunity to continue their careers with us post-internship, often in roles they have explored during the program.

The Role:

• Analyze - Use your analytic skills to work with CarMax's industry-leading data while solving unique business challenges. Create insights that drive our success and industry innovation

• Collaborate & Influence - Partner to learn about our business and the impact of your insights. Use presentation and communication skills to share analytic findings and effect positive change

• Learn & Grow - Benefit from training & experiences that enhance both technical (e.g., coding, analytic methods) and soft skills (e.g., communication, storytelling)

• Contribute to our Community - Join a vibrant community of analysts from diverse backgrounds (including former CarMax interns). Build friendships and professional relationships that will enrich your experience and contribute to your future success.

Our Values:

Our analysts address important business opportunities, embodying CarMax's four core values while bringing analytic solutions to life:

• Do the Right Thing: We uphold a culture of integrity, promoting a respectful and inclusive work environment.

• Put People First: We prioritize associate development, healthy work culture & ensuring a great experience for our customers.

• Win Together: Teamwork is key; we learn from each other and value diverse perspectives.

• Go for Greatness: We strive for continuous improvement, enhancing our skills and the products we create & solidifying CarMax's industry leadership.

Core Competencies:

• Practical experience (coursework, projects, research, internships)

• Enthusiasm for growth, development, and learning

• Curiosity and critical thinking skills

• Passion for problem-solving and leadership development

• Proactivity and commitment to delivering results

• Dedication to continuous improvement and innovation

Requirements:

• Currently enrolled in a Bachelor's Degree or Master's Degree program, in an analytical/quantitative major preferred

• Proficiency with computers and database systems and/or software packages a plus (ex. SQL, Snowflake, Python, Tableau, PowerBI, Microsoft Suite)

• Excellent verbal, written, and interpersonal skills

Work Authorization:

Applicants must be currently authorized to work in the United States on a full-time basis.

Work Location:

Associates will have the opportunity to work from our CarMax Auto Finance Office in Kennesaw, GA.

About CarMax:

CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 240 locations nationwide.

Our amazing team of more than 30,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

8509 - Corp Office GA Hub - 225 Chastain Meadows Court NW, Kennesaw, Georgia, 30144

CarMax, the way your career should be!

Job Description

The CarMax Sr. EUC Analyst is responsible for identifying, analyzing and repairing End User computing problems involving end user equipment and software packages. The position acts as a consultant with the end users to identify and recommend hardware and software solutions. If you are looking to join a collaborative team where you can create innovative solutions that provide value to our business, your job search ends here.

CarMax is seeking a Sr. EUC Analyst who will be responsible for supporting customer solutions. This process includes continuous delivery, optimization, monitoring, Infrastructure support, and implementation. As a member of the team, you will work alongside call center teams to ensure site reliability.

The Day to Day:

• Provide technical expertise to resolve computer software, hardware, and peripheral equipment problems

• Assist with the administration of computer security policies and vulnerability checks using established policies and procedures

• Maintains and updates helpdesk tickets, move-add-change-requests, and daily reports

• Perform end user move-add-change requests

• Provide and coordinate warranty and non-warranty technical assistance for hardware and software for 3rd party vendor repair and follow-up

• Assist with the implementation of tactical projects and software releases using predefined project methodologies

Position Requirements-What we are really looking for:

• Influences the work of others to drive medium and large projects to successful completion through effective project management, customer interaction and IT coordination

• Responsible for mentoring others in best practices, procedures and concepts

• Drives through obstacles and time constraints to successfully deliver tasks to completion

• Can effectively manage multiple projects and provide daily status reports

• Delivers solutions through building consensus in both business and technical perspectives

• Strong teamwork skills, ability to learn quickly, excellent written and spoken communication.

• Ability to use a wide variety of open source technologies and cloud services

• Experience implementing and maintaining highly secure infrastructure solutions.

Experience with multiple hardware\software platforms

• Windows 10

• Microsoft Office 365

• Support of IP Phones

• Support of Network and Wireless Infrastructure

Education and/or Experience:

• 6+ years of experience within the IT industry

• 2+ years degree in IT related course of study

• 6+ years of experience in Windows Operating Systems, Windows 7 or newer system, IP based networks, Microsoft Office products and peripheral equipment (printers, scanners)

Work Location and Arrangement:This role will be onsite based out of the Atlanta, GA CarMax Auto Finance Office and have a hybrid work arrangement.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

8509 - Corp Office GA Hub - 225 Chastain Meadows Court NW, Kennesaw, Georgia, 30144

CarMax, the way your career should be!

Job Description

CarMax, the way your career should be!

Analyst II- Technology Operations, End User Computing

At CarMax, we are industry disruptors. As an integral part of this, our Analyst II assists with design and maintaining engagement models to support our end user systems and applications that power our continual improvement. From inception to completion, you will work alongside senior team members and platform engineering teams to solution and maintain processes that includes continuous delivery, optimization, monitoring, Infrastructure support, and implementation. It takes a passion for learning and utilizing new technology and techniques to develop ground-breaking support solutions. To ensure this transformation and growth, CarMax is looking for an Analyst II to work with Business, Application, and Infrastructure teams to leverage industry best practices, emerging trends, security compliance standards, and agile development methodologies to deliver best in class service to our IT partners and CarMax customers. Working collaboratively and creatively as part of the engineering support team, you will help drive self-service and automation of manual processes. Creative, curious, and highly analytical, you never stop learning and thrive on constant change.

Essential responsibilities of this position are as follows

• Assess issues and provide solutions for problems that cannot be handled by Tier 1

• Create and maintain documentation and knowledge base articles

• Research problems and partner with outside teams for resolution

• Assist with the administration of computer security policies and vulnerability checks using established policies and procedures

• Assist with the implementation of tactical projects and software releases using predefined project methodologies

• Provide 24x7 support for critical production systems. Be available for after-hours maintenance activities. Diagnose and troubleshoot.

• Stay on top of industry trends and best practices to continuously improve what we do and ensure our customer and associate experience is the best it can be

Required skills and experience are as follows.

• Delivery focused with the ability to drive tasks forward and meet demanding deadlines. Ability to work independently and manage multiple task assignments

• Excellent written and oral communication skills. Communicate effectively with a wide range of audience internally and externally

• Self-Motivated and Self-Learner. Solid problem investigation, diagnosis, and solving skills with the ability to exercise mature judgement

• Strong sense of ownership, customer service, and integrity demonstrated through clear communication and positive action.

• Responsible for mentoring others in best practices, procedures and concepts

• Delivers solutions through building consensus in both business and technical perspectives

• Ability to use a wide variety of open source technologies and cloud services

• Experience implementing and maintaining highly secure infrastructure solutions.

• Experience with multiple hardware\software platforms

• Windows OS

• MAC OS

• Microsoft Office 365

• Support of Teams Equipment

• Support of Network and Wireless Infrastructure

• Mobile Devices

• Virtual Desktops

• Basic PowerShell knowledge

Education and\or Experience :

• 2+ years of experience within the IT industry

• 2+ years degree in IT related course of study

• 2+ years of experience in Windows Operating Systems, Windows, IP based networks, Microsoft Office products, MAC OS and peripheral equipment (printers, scanners)

Work Location and Arrangement:This role will be based out of the Atlanta CEC center and have a Hybrid work arrangement

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, age, disability status, or any other characteristic protected by law.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7148 - Jacksonville - 11335 Atlantic Blvd, Jacksonville, Florida, 32225

CarMax, the way your career should be!

CarMax is now hiring Automotive Technicians! Start loving what you do at CarMax

Ensure every vehicle is one our customers can rely on

At CarMax, our Automotive Technicians repair and recondition cars to meet CarMax's high standards. Automotive Technicians use their skills to diagnose, fix and prepare vehicles for our customers. From repairing engines to adjusting steering and suspension and checking brakes, our Automotive Technicians bring out the best in every vehicle. And we'll help bring out the best in you too, being part of a skilled team, with a clean, modern, climate-controlled environment and production facilities for top-notch reconditioning.

You will also enjoy a generous range of company benefits including:

• Paid time off

• Medical / dental coverage

• 401k with company match

• Vehicle discount

• Tuition reimbursement

• and more!

What you will do - Essential responsibilities

• Automotive Technicians diagnose, recondition and repair vehicles to ensure CarMax customers can drive away feeling safe and at ease

• Work as part of a team to solve technical problems quickly and effectively

• Build experience as an automotive mechanic across a wide range of domestic and foreign vehicles

• Follow and promote our high standards of safety, cleanliness and organization

Be part of a team that cares about customers and their cars

CarMax Automotive Technicians work in a fast-paced environment where motivation is key. Working together with other Automotive Technicians you will solve problems, meet deadlines, and deliver great results. CarMax wants you to produce your best work, so we support our associates by providing the equipment you need to get the job done and the feedback that helps you get better every day. We also promote your interest in learning and development by supporting you with training to acquire new skillsets and accreditations.

Qualifications and requirements

• Experience in one or more of the following: engine repair, steering and suspension, brakes, heating and air conditioning

• Knowledge of health and safety compliance

• Manual dexterity and physical stamina, lift heavy objects, and walk and stand for extended periods of time

• Manage multiple tasks in a fast-paced environment

• Good communication skills and attention to detail

• Possession of a valid driver's license

• Where required by State/Local law, maintain ASE Certifications*

• In California, for Certified Technicians (Mechanical Associate 4) maintain ASE Certification in Engine Repair (A1), Steering and Suspension (A4), Brakes (A5), and Heating Air Conditioning (A7)

In California, for Master Certified Technicians (Mechanical Associate 5) maintain ASE Certification in Engine Repair (A1), Transmission/Transaxle (A2), Manual Drive Train and Axles (A3), Steering and Suspension (A4), Brakes (A5), Electrical (A6), Heating Air Conditioning (A7) and Engine Performance (A8).

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

6002 - Murrieta - 25560 Madison Avenue, Murrieta, California, 92563

CarMax, the way your career should be!

General Summary:

Under general supervision, responsible for completing cosmetic inspections, final quality inspections, as well as vehicle cleaning, paint touch-up, wet sanding, and buffing of CarMax used, new, and customer vehicles according to CarMax standards.

On an as needed basis, responsible for Reconditioning Associate and Reconditioning Associate I duties including but not limited to, zone maintenance, prep for delivery, vehicle receiving, inventory scanning, vehicle movement (both on and off lot), basic vehicle detailing including car wash, wash bay, interior cleaning/vacuuming and exterior cleanliness.

Principle Duties and Responsibilities:

• Execute standardized work processes as defined at established pace time

• Participate in problem solving and continuous improvement activities with team

• Participate in training of new associates with guidance of Reconditioning Associate Lead

• Perform various cosmetic reconditioning, cleaning and repair processes including, but not limited to: Paint touch up, wet sanding and buffing according to CarMax standards

• Complete Cosmetic Inspections

• Complete Final Quality Inspections

• Ensure work place cleanliness and organization in accordance with CarMax 5S standards

• Identify defects and most appropriate repair methods according to CarMax standards

• Provide auction support

• Drive vehicles on and off lot

• Provide outstanding customer service at all times

• Complete duties as assigned by Leads and Managers

Job Specifications:

Position requires the following pre-requisites and ability:

• Complete all training on-line and hands-on, including KRONOS Training for Hourly Associates

• Accountable to Associate 1 Competency Model

• Meet Reconditioning Associate and Reconditioning I Performance Standards

• Successful completion of Reconditioning Associate, Reconditioning Associate I and II Workstation Certifications

• Read, interpret and transcribe data in order to maintain accurate records

• Perform multiple duties in a high-energy, fast-paced environment

• Perform manual tasks at a specific pace for a specific period of time

• Lift objects that weigh as much as 50lbs

• Speak and listen effectively in dealing with customers/associates, both in person and over the phone

• Complete CarMax provided training in all functional areas of the inventory process, allowing for cross-training and full coverage of the inventory and detail area

Working Conditions:

• Indoor and outdoor environment; may include working at times in noisy and/or inclement weather conditions.

• Walking or standing for extended periods of time.

• Wears CarMax clothing (acquired through company) at all times working in the store.

• Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.

• Adhere to all CarMax policies including Attendance, Asset Protection, Integrity and Standards of Professional Appearance.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The hourly rate for this position is:

$21.51 - $21.51

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.

• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits (http://apps.bswift.com/portal/carmax) website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX