Company Detail

  • Posted - Feb 22, 2024

    6161 - Scottsdale - 15350 North Hayden Road, Scottsdale, Arizona, 85260 Ca...

    6161 - Scottsdale - 15350 North Hayden Road, Scottsdale, Arizona, 85260 CarMax, the way your career should be! About this job As a Customer Special...

    Scottsdale, AZ

    Posted - Feb 22, 2024

    6161 - Scottsdale - 15350 North Hayden Road, Scottsdale, Arizona, 85260 Ca...

    6161 - Scottsdale - 15350 North Hayden Road, Scottsdale, Arizona, 85260 CarMax, the way your career should be! About this job As a Customer Special...

    Scottsdale, AZ
  • Posted - Feb 22, 2024

    7956 - CBC-Hurst - 780 Grapevine Hwy, Hurst, Texas, 76054 CarMax, the way...

    7956 - CBC-Hurst - 780 Grapevine Hwy, Hurst, Texas, 76054 CarMax, the way your career should be! General Summary : The Vehicle Condition Assessor (...

    Hurst, TX

    Posted - Feb 22, 2024

    7956 - CBC-Hurst - 780 Grapevine Hwy, Hurst, Texas, 76054 CarMax, the way...

    7956 - CBC-Hurst - 780 Grapevine Hwy, Hurst, Texas, 76054 CarMax, the way your career should be! General Summary : The Vehicle Condition Assessor (...

    Hurst, TX
  • Posted - Feb 22, 2024

    6161 - Scottsdale - 15350 North Hayden Road, Scottsdale, Arizona, 85260 Ca...

    6161 - Scottsdale - 15350 North Hayden Road, Scottsdale, Arizona, 85260 CarMax, the way your career should be! About this job As a Customer Special...

    Scottsdale, AZ

    Posted - Feb 22, 2024

    6161 - Scottsdale - 15350 North Hayden Road, Scottsdale, Arizona, 85260 Ca...

    6161 - Scottsdale - 15350 North Hayden Road, Scottsdale, Arizona, 85260 CarMax, the way your career should be! About this job As a Customer Special...

    Scottsdale, AZ
  • Posted - Feb 22, 2024

    7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563 CarMax, t...

    7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563 CarMax, the way your career should be! General Summary : The Vehicle Condition Ass...

    Naperville, IL

    Posted - Feb 22, 2024

    7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563 CarMax, t...

    7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563 CarMax, the way your career should be! General Summary : The Vehicle Condition Ass...

    Naperville, IL
  • Posted - Feb 22, 2024

    6142 - Ft Wayne - 3705 N Clinton Street, Fort Wayne, Indiana, 46805 CarMax...

    6142 - Ft Wayne - 3705 N Clinton Street, Fort Wayne, Indiana, 46805 CarMax, the way your career should be! General Summary: Under general supervisi...

    Fort Wayne, IN

    Posted - Feb 22, 2024

    6142 - Ft Wayne - 3705 N Clinton Street, Fort Wayne, Indiana, 46805 CarMax...

    6142 - Ft Wayne - 3705 N Clinton Street, Fort Wayne, Indiana, 46805 CarMax, the way your career should be! General Summary: Under general supervisi...

    Fort Wayne, IN
  • Posted - Feb 22, 2024

    7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563 CarMax, t...

    7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563 CarMax, the way your career should be! General Summary: Under general supervision,...

    Naperville, IL

    Posted - Feb 22, 2024

    7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563 CarMax, t...

    7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563 CarMax, the way your career should be! General Summary: Under general supervision,...

    Naperville, IL
  • Posted - Feb 22, 2024

    6142 - Ft Wayne - 3705 N Clinton Street, Fort Wayne, Indiana, 46805 CarMax...

    6142 - Ft Wayne - 3705 N Clinton Street, Fort Wayne, Indiana, 46805 CarMax, the way your career should be! About this job As a Customer Specialist,...

    Fort Wayne, IN

    Posted - Feb 22, 2024

    6142 - Ft Wayne - 3705 N Clinton Street, Fort Wayne, Indiana, 46805 CarMax...

    6142 - Ft Wayne - 3705 N Clinton Street, Fort Wayne, Indiana, 46805 CarMax, the way your career should be! About this job As a Customer Specialist,...

    Fort Wayne, IN
  • Posted - Feb 22, 2024

    7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563 CarMax, t...

    7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563 CarMax, the way your career should be! Driven by the desire to provide an iconic cu...

    Naperville, IL

    Posted - Feb 22, 2024

    7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563 CarMax, t...

    7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563 CarMax, the way your career should be! Driven by the desire to provide an iconic cu...

    Naperville, IL
  • Posted - Feb 22, 2024

    6142 - Ft Wayne - 3705 N Clinton Street, Fort Wayne, Indiana, 46805 CarMax...

    6142 - Ft Wayne - 3705 N Clinton Street, Fort Wayne, Indiana, 46805 CarMax, the way your career should be! About this job As a Customer Specialist,...

    Fort Wayne, IN

    Posted - Feb 22, 2024

    6142 - Ft Wayne - 3705 N Clinton Street, Fort Wayne, Indiana, 46805 CarMax...

    6142 - Ft Wayne - 3705 N Clinton Street, Fort Wayne, Indiana, 46805 CarMax, the way your career should be! About this job As a Customer Specialist,...

    Fort Wayne, IN
  • Posted - Feb 22, 2024

    7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563 CarMax, t...

    7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563 CarMax, the way your career should be! Now offering a $2,500 Sign-On Bonus. Only...

    Naperville, IL

    Posted - Feb 22, 2024

    7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563 CarMax, t...

    7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563 CarMax, the way your career should be! Now offering a $2,500 Sign-On Bonus. Only...

    Naperville, IL
  • Posted - Feb 22, 2024

    6152 - Springfield MO - 3344 E Cherry Street, Springfield, Missouri, 65802...

    6152 - Springfield MO - 3344 E Cherry Street, Springfield, Missouri, 65802 CarMax, the way your career should be! About this job As a Customer Spec...

    Springfield, MO

    Posted - Feb 22, 2024

    6152 - Springfield MO - 3344 E Cherry Street, Springfield, Missouri, 65802...

    6152 - Springfield MO - 3344 E Cherry Street, Springfield, Missouri, 65802 CarMax, the way your career should be! About this job As a Customer Spec...

    Springfield, MO
  • Posted - Feb 22, 2024

    6152 - Springfield MO - 3344 E Cherry Street, Springfield, Missouri, 65802...

    6152 - Springfield MO - 3344 E Cherry Street, Springfield, Missouri, 65802 CarMax, the way your career should be! About this job As a Customer Spec...

    Springfield, MO

    Posted - Feb 22, 2024

    6152 - Springfield MO - 3344 E Cherry Street, Springfield, Missouri, 65802...

    6152 - Springfield MO - 3344 E Cherry Street, Springfield, Missouri, 65802 CarMax, the way your career should be! About this job As a Customer Spec...

    Springfield, MO
  • Posted - Feb 22, 2024

    7173 - Kansas City - 6801 E Frontage Rd, Merriam, Kansas, 66204 CarMax, th...

    7173 - Kansas City - 6801 E Frontage Rd, Merriam, Kansas, 66204 CarMax, the way your career should be! Driven by the desire to provide an iconic cus...

    Merriam, KS

    Posted - Feb 22, 2024

    7173 - Kansas City - 6801 E Frontage Rd, Merriam, Kansas, 66204 CarMax, th...

    7173 - Kansas City - 6801 E Frontage Rd, Merriam, Kansas, 66204 CarMax, the way your career should be! Driven by the desire to provide an iconic cus...

    Merriam, KS
  • Posted - Feb 22, 2024

    7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563 CarMax, t...

    7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563 CarMax, the way your career should be! General Summary : The Vehicle Condition Ass...

    Naperville, IL

    Posted - Feb 22, 2024

    7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563 CarMax, t...

    7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563 CarMax, the way your career should be! General Summary : The Vehicle Condition Ass...

    Naperville, IL
  • Posted - Feb 22, 2024

    7267 - Wichita - 10221 E Kellogg Dr, Wichita, Kansas, 67207 CarMax, the wa...

    7267 - Wichita - 10221 E Kellogg Dr, Wichita, Kansas, 67207 CarMax, the way your career should be! Peer leader to Business Office Associates, respon...

    Wichita, KS

    Posted - Feb 22, 2024

    7267 - Wichita - 10221 E Kellogg Dr, Wichita, Kansas, 67207 CarMax, the wa...

    7267 - Wichita - 10221 E Kellogg Dr, Wichita, Kansas, 67207 CarMax, the way your career should be! Peer leader to Business Office Associates, respon...

    Wichita, KS
  • Posted - Feb 22, 2024

    6152 - Springfield MO - 3344 E Cherry Street, Springfield, Missouri, 65802...

    6152 - Springfield MO - 3344 E Cherry Street, Springfield, Missouri, 65802 CarMax, the way your career should be! About this job As a Customer Spec...

    Springfield, MO

    Posted - Feb 22, 2024

    6152 - Springfield MO - 3344 E Cherry Street, Springfield, Missouri, 65802...

    6152 - Springfield MO - 3344 E Cherry Street, Springfield, Missouri, 65802 CarMax, the way your career should be! About this job As a Customer Spec...

    Springfield, MO
  • Posted - Feb 22, 2024

    7173 - Kansas City - 6801 E Frontage Rd, Merriam, Kansas, 66204 CarMax, th...

    7173 - Kansas City - 6801 E Frontage Rd, Merriam, Kansas, 66204 CarMax, the way your career should be! Driven by the desire to provide an iconic cus...

    Merriam, KS

    Posted - Feb 22, 2024

    7173 - Kansas City - 6801 E Frontage Rd, Merriam, Kansas, 66204 CarMax, th...

    7173 - Kansas City - 6801 E Frontage Rd, Merriam, Kansas, 66204 CarMax, the way your career should be! Driven by the desire to provide an iconic cus...

    Merriam, KS
  • Posted - Feb 22, 2024

    7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563 CarMax, t...

    7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563 CarMax, the way your career should be! General Summary: Under general supervision,...

    Naperville, IL

    Posted - Feb 22, 2024

    7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563 CarMax, t...

    7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563 CarMax, the way your career should be! General Summary: Under general supervision,...

    Naperville, IL
  • Posted - Feb 22, 2024

    7267 - Wichita - 10221 E Kellogg Dr, Wichita, Kansas, 67207 CarMax, the wa...

    7267 - Wichita - 10221 E Kellogg Dr, Wichita, Kansas, 67207 CarMax, the way your career should be! Provide an iconic customer experience Ensuring t...

    Wichita, KS

    Posted - Feb 22, 2024

    7267 - Wichita - 10221 E Kellogg Dr, Wichita, Kansas, 67207 CarMax, the wa...

    7267 - Wichita - 10221 E Kellogg Dr, Wichita, Kansas, 67207 CarMax, the way your career should be! Provide an iconic customer experience Ensuring t...

    Wichita, KS
  • Posted - Feb 22, 2024

    7173 - Kansas City - 6801 E Frontage Rd, Merriam, Kansas, 66204 CarMax, th...

    7173 - Kansas City - 6801 E Frontage Rd, Merriam, Kansas, 66204 CarMax, the way your career should be! General Summary: Under general supervision,...

    Merriam, KS

    Posted - Feb 22, 2024

    7173 - Kansas City - 6801 E Frontage Rd, Merriam, Kansas, 66204 CarMax, th...

    7173 - Kansas City - 6801 E Frontage Rd, Merriam, Kansas, 66204 CarMax, the way your career should be! General Summary: Under general supervision,...

    Merriam, KS
  • Posted - Feb 22, 2024

    7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563 CarMax, t...

    7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563 CarMax, the way your career should be! Driven by the desire to provide an iconic cu...

    Naperville, IL

    Posted - Feb 22, 2024

    7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563 CarMax, t...

    7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563 CarMax, the way your career should be! Driven by the desire to provide an iconic cu...

    Naperville, IL
  • Posted - Feb 22, 2024

    7267 - Wichita - 10221 E Kellogg Dr, Wichita, Kansas, 67207 CarMax, the wa...

    7267 - Wichita - 10221 E Kellogg Dr, Wichita, Kansas, 67207 CarMax, the way your career should be! Provide an iconic customer experience - Summary:...

    Wichita, KS

    Posted - Feb 22, 2024

    7267 - Wichita - 10221 E Kellogg Dr, Wichita, Kansas, 67207 CarMax, the wa...

    7267 - Wichita - 10221 E Kellogg Dr, Wichita, Kansas, 67207 CarMax, the way your career should be! Provide an iconic customer experience - Summary:...

    Wichita, KS
  • Posted - Feb 22, 2024

    7112 - Fort Worth/Arlington - 8400 Anderson Blvd, Fort Worth, Texas, 76120...

    7112 - Fort Worth/Arlington - 8400 Anderson Blvd, Fort Worth, Texas, 76120 CarMax, the way your career should be! Provide an iconic customer experie...

    Fort Worth, TX

    Posted - Feb 22, 2024

    7112 - Fort Worth/Arlington - 8400 Anderson Blvd, Fort Worth, Texas, 76120...

    7112 - Fort Worth/Arlington - 8400 Anderson Blvd, Fort Worth, Texas, 76120 CarMax, the way your career should be! Provide an iconic customer experie...

    Fort Worth, TX
  • Posted - Feb 22, 2024

    7173 - Kansas City - 6801 E Frontage Rd, Merriam, Kansas, 66204 CarMax, th...

    7173 - Kansas City - 6801 E Frontage Rd, Merriam, Kansas, 66204 CarMax, the way your career should be! CarMax is now hiring Automotive Technicians!...

    Merriam, KS

    Posted - Feb 22, 2024

    7173 - Kansas City - 6801 E Frontage Rd, Merriam, Kansas, 66204 CarMax, th...

    7173 - Kansas City - 6801 E Frontage Rd, Merriam, Kansas, 66204 CarMax, the way your career should be! CarMax is now hiring Automotive Technicians!...

    Merriam, KS
  • No Results Found

Customer Specialist - Part-Time - CARMAX
Posted: Feb 22, 2024 23:01
Scottsdale, AZ

Job Description

6161 - Scottsdale - 15350 North Hayden Road, Scottsdale, Arizona, 85260

CarMax, the way your career should be!

About this job

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

What you will do - Essential Responsibilities

  • Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications

  • Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals

  • Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory

  • Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards

  • Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management

  • Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

Purpose of the role

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrate exceptional communication skills

  • Display confidence in self, the product and CarMax

  • Ability to build and maintain strong relationships

  • Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun

  • Balance the needs of the Customer and the business when making decisions

  • Seek to fully understand and meet Customer needs

  • Create win-win solutions to Customer issues

  • Get work done well, on time and follow the right process

  • Drive work processes and pay close attention to detail

  • Perform multiple duties in a high energy, fast-paced working environment

  • Read, interpret and transcribe data in order to maintain accurate records

  • Lift objects that weigh as much as 25 lbs.

Education and/or Experience

  • High School Diploma, or equivalent

  • Sales and customer service experience, in an area such as retail, preferred

  • Valid Driver's License

  • Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.



Job Detail

Vehicle Condition Assessor - CARMAX
Posted: Feb 22, 2024 23:01
Hurst, TX

Job Description

7956 - CBC-Hurst - 780 Grapevine Hwy, Hurst, Texas, 76054

CarMax, the way your career should be!

General Summary :

The Vehicle Condition Assessor (VCA) position is responsible for delivering exceptional customer service by accurately collecting, recording, and communicating information about customer appraisals to Buyers, Sr. Buyers and Purchasing Managers for analysis. VCA's assist with customer transfers, complete lot merchandising activities, secure vehicles, and assist the Merchandising team with additional daily functions as needed. A VCA may also perform various wholesale auction responsibilities.

Principle Duties and Responsibilities:

- Conduct accurate vehicle condition assessments by collecting, recording, and communicating all required information (including cosmetic, specific mechanical conditions, options, etc.) about customer appraisals for a Buyer, Senior Buyer, or Purchasing Manager's analysis.

- Accurate optioning of vehicles during assessments and CarMax inventory.

- Perform quality and timely imaging of Retail and Wholesale vehicles for CarMax websites.

- Complete vehicle secures, including reading and verifying appraisal entry information for any discrepancies.

- Complete vehicle walkarounds including communicating information accurately and in a timely manner.

- Assist Merchandising Department with maintaining inventory and executing customer transfers.

- Complete final condition verifications on inventory acquired through online customer channels.

- Assist in the preparation and operation of the wholesale auction.

- Partner with Inventory and Sales Departments to conduct lot merchandising, as needed.

- Assist the Merchandising Department with various other projects and office duties, as needed.

- Assist with on-boarding of new associates.

- Complete assigned tasks independently and follow up after completion.

Job Specifications:

- Deliver exceptional customer service and work with other departments to create Iconic Customer experiences.

Ability to follow detailed, standardized processes to complete work.

- Read, interpret, and transcribe data to maintain accurate records.

- Multi-task in a high energy, fast-pace work environment.

- Speak and listen effectively when dealing with internal and external customers.

- Function effectively within other departments in a team-oriented environment.

- Successfully complete all required Workday training.

- Position requires a valid driver's license.

Working Conditions:

- Requires walking, bending, kneeling or standing for extended periods of time.

- Ability to work outdoors or in any inclement weather environment for several hours.

- Flexible work hours with shifts that may include nights, weekends, holidays.

- Requires CarMax work clothing to be worn when working in the store (acquired through CarMax World).

- Adhere to all CarMax policies including, but not limited to, Attendance, Proper Recording of Time, Asset Protection, EH&S (Environmental, Health & Safety), and Standards of Professional Appearance.

Disclaimer and Approvals:

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice. This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities. CarMax is an Equal Opportunity Employer and complies with federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, disability and other protected characteristics. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax. This at-will employment relationship will remain in effect throughout an associate's employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.



Job Detail

Customer Specialist - CARMAX
Posted: Feb 22, 2024 23:01
Scottsdale, AZ

Job Description

6161 - Scottsdale - 15350 North Hayden Road, Scottsdale, Arizona, 85260

CarMax, the way your career should be!

About this job

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

What you will do - Essential Responsibilities

  • Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications

  • Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals

  • Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory

  • Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards

  • Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management

  • Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

Purpose of the role

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrate exceptional communication skills

  • Display confidence in self, the product and CarMax

  • Ability to build and maintain strong relationships

  • Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun

  • Balance the needs of the Customer and the business when making decisions

  • Seek to fully understand and meet Customer needs

  • Create win-win solutions to Customer issues

  • Get work done well, on time and follow the right process

  • Drive work processes and pay close attention to detail

  • Perform multiple duties in a high energy, fast-paced working environment

  • Read, interpret and transcribe data in order to maintain accurate records

  • Lift objects that weigh as much as 25 lbs.

Education and/or Experience

  • High School Diploma, or equivalent

  • Sales and customer service experience, in an area such as retail, preferred

  • Valid Driver's License

  • Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.



Job Detail

Vehicle Condition Assessor - CARMAX
Posted: Feb 22, 2024 23:01
Naperville, IL

Job Description

7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563

CarMax, the way your career should be!

General Summary :

The Vehicle Condition Assessor (VCA) position is responsible for delivering exceptional customer service by accurately collecting, recording, and communicating information about customer appraisals to Buyers, Sr. Buyers and Purchasing Managers for analysis. VCA's assist with customer transfers, complete lot merchandising activities, secure vehicles, and assist the Merchandising team with additional daily functions as needed. A VCA may also perform various wholesale auction responsibilities.

Principle Duties and Responsibilities:

- Conduct accurate vehicle condition assessments by collecting, recording, and communicating all required information (including cosmetic, specific mechanical conditions, options, etc.) about customer appraisals for a Buyer, Senior Buyer, or Purchasing Manager's analysis.

- Accurate optioning of vehicles during assessments and CarMax inventory.

- Perform quality and timely imaging of Retail and Wholesale vehicles for CarMax websites.

- Complete vehicle secures, including reading and verifying appraisal entry information for any discrepancies.

- Complete vehicle walkarounds including communicating information accurately and in a timely manner.

- Assist Merchandising Department with maintaining inventory and executing customer transfers.

- Complete final condition verifications on inventory acquired through online customer channels.

- Assist in the preparation and operation of the wholesale auction.

- Partner with Inventory and Sales Departments to conduct lot merchandising, as needed.

- Assist the Merchandising Department with various other projects and office duties, as needed.

- Assist with on-boarding of new associates.

- Complete assigned tasks independently and follow up after completion.

Job Specifications:

- Deliver exceptional customer service and work with other departments to create Iconic Customer experiences.

Ability to follow detailed, standardized processes to complete work.

- Read, interpret, and transcribe data to maintain accurate records.

- Multi-task in a high energy, fast-pace work environment.

- Speak and listen effectively when dealing with internal and external customers.

- Function effectively within other departments in a team-oriented environment.

- Successfully complete all required Workday training.

- Position requires a valid driver's license.

Working Conditions:

- Requires walking, bending, kneeling or standing for extended periods of time.

- Ability to work outdoors or in any inclement weather environment for several hours.

- Flexible work hours with shifts that may include nights, weekends, holidays.

- Requires CarMax work clothing to be worn when working in the store (acquired through CarMax World).

- Adhere to all CarMax policies including, but not limited to, Attendance, Proper Recording of Time, Asset Protection, EH&S (Environmental, Health & Safety), and Standards of Professional Appearance.

Disclaimer and Approvals:

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice. This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities. CarMax is an Equal Opportunity Employer and complies with federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, disability and other protected characteristics. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax. This at-will employment relationship will remain in effect throughout an associate's employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.



Job Detail

Auto Repair Specialist I - CARMAX
Posted: Feb 22, 2024 23:01
Fort Wayne, IN

Job Description

6142 - Ft Wayne - 3705 N Clinton Street, Fort Wayne, Indiana, 46805

CarMax, the way your career should be!

General Summary:

Under general supervision, performs all processes necessary to diagnose and complete mechanical and cosmetic repairs on customer and internal CarMax vehicles following prescribed CarMax policies and procedures.

Principle Duties and Responsibilities:

  • Provide and maintain exceptional customerservicethrough customer contact before, during, and after repairs asdefined by CarMax -Voiceof Customer- processes.

  • Locate, use and control replacement parts and supply inventories

  • Use and control tools andequipment

  • Perform mechanical and cosmeticrepairs, including but not limited to the diagnosisof all internal and externalvehiclesystems.

  • Follow CarMax standardized workrules

  • Inspect vehicles per CarMax Quality Standards when needed.

  • Complete state inspections when required.

  • Maintain workplacecleanliness and organization in accordance with CarMax 5S standards

Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing including opening and closing of repair orders

  • Collect service payments and manage payments received for services.

  • Use of proprietary and universalsoftware systems including CarMax ElectronicRepair Order and Mitchell.

  • Provide functional expertise and leadership to other associates.

  • Provide general support to other associates and managers in the store, including, but not limited to vehicle assessment, vehicle prepping, vehicle receiving and transferring.

Job Specifications:

Work requires ability to:

  • Complete New Associate Orientation Training - Operations.

  • Complete Kronos Training for Hourly Associates.

  • Maintain a current Refrigerant RecyclingLicense.

  • Where required by State/Local law, maintain current ASE Certifications in Steering and Suspension (A4) and Brakes (A5).

  • Read, interpret and transcribe data in order to maintain accurate records.

  • Perform multiple duties in a high-energy, fast-paced environment.

  • Lift objects that weigh as much as50lbs.

  • Speak and listen effectively in dealingwith customers/associates in person and over the phone.

  • Demonstrate above average attention to detail.

  • Manual dexterity in both arms and hands

  • Monitorshop compliance withCarMax, O.S.H.A., and EPA policies

  • Demonstrateexceptional interpersonal,communication, and customer service skills

  • Demonstrateexceptional telephone etiquette and active listeningskills

Working Conditions:

  • Combination of office, shop and outdoorenvironment.May include working at times in noisy and/or inclementweather conditions.

  • May requirewalking orstanding for an extended period of time.

  • Flexible work hours with shifts that may include nights, weekends, and holidays.

  • WearsCarMax clothing (acquired through company) at all times working in the store.

  • Follow allCarMax, O.S.H.A., and EPA standards including the useof Personal Protective Equipment, and properwaste disposal in requiredareas.

  • Adhere to all CarMax policies including Attendance, Asset Protection, Integrity and ProfessionalAppearancepolicies.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.



Job Detail

Service Consultant - CARMAX
Posted: Feb 22, 2024 23:01
Naperville, IL

Job Description

7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563

CarMax, the way your career should be!

General Summary:

Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.

Principle Duties and Responsibilities:

Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.

Assist Service/Customer Operators with incoming service calls when needed.

Accurately interview and document customer concerns.

Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).

Create repair orders, and route work to technicians or mechanical associates.

Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.

Consult with customers regarding needed repairs.

Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .

Close and invoice repair orders.

Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.

Collects service payments and manages cash including receiving and counting money.

Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. Ensure all customer concerns are addressed and resolved in a timely manner.

Job Specifications:

Work requires ability to:

Demonstrate exceptional interpersonal, communication, and customer service skills.

Demonstrate exceptional telephone etiquette and active listening skills.

Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.

Meet or exceed CarMax guidelines for customer satisfaction.

Read, interpret and transcribe data in order to maintain accurate records.

Intermediate computer skills, including spreadsheet knowledge.

Successfully work with associates in other departments within the store.

Perform multiple duties in a high-energy, fast-paced working environment.

Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.

Stay current in CarMax provided training in all areas of the Service process.

Working Conditions:

Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.

Requires walking or standing for extended periods of time.

Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.

Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.

Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.



Job Detail

Customer Specialist - CARMAX
Posted: Feb 22, 2024 23:01
Fort Wayne, IN

Job Description

6142 - Ft Wayne - 3705 N Clinton Street, Fort Wayne, Indiana, 46805

CarMax, the way your career should be!

About this job

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

What you will do - Essential Responsibilities

  • Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications

  • Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals

  • Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory

  • Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards

  • Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management

  • Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

Purpose of the role

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrate exceptional communication skills

  • Display confidence in self, the product and CarMax

  • Ability to build and maintain strong relationships

  • Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun

  • Balance the needs of the Customer and the business when making decisions

  • Seek to fully understand and meet Customer needs

  • Create win-win solutions to Customer issues

  • Get work done well, on time and follow the right process

  • Drive work processes and pay close attention to detail

  • Perform multiple duties in a high energy, fast-paced working environment

  • Read, interpret and transcribe data in order to maintain accurate records

  • Lift objects that weigh as much as 25 lbs.

Education and/or Experience

  • High School Diploma, or equivalent

  • Sales and customer service experience, in an area such as retail, preferred

  • Valid Driver's License

  • Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.



Job Detail

Part-Time Sales Consultant - CARMAX
Posted: Feb 22, 2024 23:01
Naperville, IL

Job Description

7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563

CarMax, the way your career should be!

Driven by the desire to provide an iconic customer experience

At CarMax, we ensure customers can buy the vehicles they want in a way that suits them. That demands a special kind of sales consultant: one who takes time to build relationships with customers in order to understand their true needs. Join us, and you will help each customer purchase the right car, not the most expensive one. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.

What you will do - Essential responsibilities

  • Use your knowledge of CarMax inventory to assist customers in finding a vehicle that meets their needs

  • Guide customers every step of the way, from sale or appraisal to test drives and arranging financing applications

  • Complete all relevant records and documentation to ensure smooth transactions for our customers

CarMax pays new Sales Consultants a competitive wage while training and through the first 640 hours of selling, after which commissions become the primary base of pay.

Learn and succeed as part of a team

This is a high energy sales environment where you will work as a team to meet goals and we'll give you everything you need to be successful. Auto sales experience is not necessary - we provide paid training and a personal sales mentor who is dedicated to your ongoing development. Bring us your ability to connect with people and build relationships, and we'll help you succeed. The prospects are bright for sales professionals who aspire to become mentors, managers and business leaders, and who are ready to work and learn as part of a team.

Qualifications and requirements

  • Sales and customer service experience, in an area such as retail, is preferred

  • Good listening skills and a strong customer focus

  • High level of self-motivation

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.



Job Detail

Customer Specialist - Part Time - CARMAX
Posted: Feb 22, 2024 23:01
Fort Wayne, IN

Job Description

6142 - Ft Wayne - 3705 N Clinton Street, Fort Wayne, Indiana, 46805

CarMax, the way your career should be!

About this job

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

What you will do - Essential Responsibilities

  • Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications

  • Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals

  • Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory

  • Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards

  • Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management

  • Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

Purpose of the role

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrate exceptional communication skills

  • Display confidence in self, the product and CarMax

  • Ability to build and maintain strong relationships

  • Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun

  • Balance the needs of the Customer and the business when making decisions

  • Seek to fully understand and meet Customer needs

  • Create win-win solutions to Customer issues

  • Get work done well, on time and follow the right process

  • Drive work processes and pay close attention to detail

  • Perform multiple duties in a high energy, fast-paced working environment

  • Read, interpret and transcribe data in order to maintain accurate records

  • Lift objects that weigh as much as 25 lbs.

Education and/or Experience

  • High School Diploma, or equivalent

  • Sales and customer service experience, in an area such as retail, preferred

  • Valid Driver's License

  • Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.



Job Detail

Overnight Automotive Technician - CARMAX
Posted: Feb 22, 2024 23:01
Naperville, IL

Job Description

7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563

CarMax, the way your career should be!

Now offering a $2,500 Sign-On Bonus.

Only candidates external to CarMax who are hired will qualify to receive the sign on bonus.

CarMax is now hiring Automotive Technicians! Start loving what you do at CarMax

Ensure every vehicle is one our customers can rely on

At CarMax, our Automotive Technicians repair and recondition cars to meet CarMax's high standards. Automotive Technicians use their skills to diagnose, fix and prepare vehicles for our customers. From repairing engines to adjusting steering and suspension and checking brakes, our Automotive Technicians bring out the best in every vehicle. And we'll help bring out the best in you too, being part of a skilled team, with a clean, modern, climate-controlled environment and production facilities for top-notch reconditioning.

You will also enjoy a generous range of company benefits including:

  • Paid time off

  • Medical / dental coverage

  • 401k with company match

  • Vehicle discount

  • Tuition reimbursement

  • and more!

What you will do - Essential responsibilities

  • Automotive Technicians diagnose, recondition and repair vehicles to ensure CarMax customers can drive away feeling safe and at ease

  • Work as part of a team to solve technical problems quickly and effectively

  • Build experience as an automotive mechanic across a wide range of domestic and foreign vehicles

  • Follow and promote our high standards of safety, cleanliness and organization

Be part of a team that cares about customers and their cars

CarMax Automotive Technicians work in a fast-paced environment where motivation is key. Working together with other Automotive Technicians you will solve problems, meet deadlines, and deliver great results. CarMax wants you to produce your best work, so we support our associates by providing the equipment you need to get the job done and the feedback that helps you get better every day. We also promote your interest in learning and development by supporting you with training to acquire new skillsets and accreditations.

Qualifications and requirements

  • Experience in one or more of the following: engine repair, steering and suspension, brakes, heating and air conditioning

  • Knowledge of health and safety compliance

  • Manual dexterity and physical stamina, lift heavy objects, and walk and stand for extended periods of time

  • Manage multiple tasks in a fast-paced environment

  • Good communication skills and attention to detail

  • Possession of a valid driver's license

  • Where required by State/Local law, maintain ASE Certifications in Steering and Suspension (A4), Brakes (A5), Heating Air Conditioning (A7), Electrical (A6), Engine Repair (A1), Manual Drive Train and Axles (A3), Engine Performance (A8), and Automatic Transmission/Transaxle (A2)

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.



Job Detail

Customer Specialist - CARMAX
Posted: Feb 22, 2024 23:01
Springfield, MO

Job Description

6152 - Springfield MO - 3344 E Cherry Street, Springfield, Missouri, 65802

CarMax, the way your career should be!

About this job

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

What you will do - Essential Responsibilities

  • Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications

  • Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals

  • Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory

  • Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards

  • Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management

  • Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

Purpose of the role

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrate exceptional communication skills

  • Display confidence in self, the product and CarMax

  • Ability to build and maintain strong relationships

  • Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun

  • Balance the needs of the Customer and the business when making decisions

  • Seek to fully understand and meet Customer needs

  • Create win-win solutions to Customer issues

  • Get work done well, on time and follow the right process

  • Drive work processes and pay close attention to detail

  • Perform multiple duties in a high energy, fast-paced working environment

  • Read, interpret and transcribe data in order to maintain accurate records

  • Lift objects that weigh as much as 25 lbs.

Education and/or Experience

  • High School Diploma, or equivalent

  • Sales and customer service experience, in an area such as retail, preferred

  • Valid Driver's License

  • Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.



Job Detail

Customer Specialist - CARMAX
Posted: Feb 22, 2024 23:01
Springfield, MO

Job Description

6152 - Springfield MO - 3344 E Cherry Street, Springfield, Missouri, 65802

CarMax, the way your career should be!

About this job

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

What you will do - Essential Responsibilities

  • Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications

  • Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals

  • Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory

  • Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards

  • Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management

  • Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

Purpose of the role

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrate exceptional communication skills

  • Display confidence in self, the product and CarMax

  • Ability to build and maintain strong relationships

  • Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun

  • Balance the needs of the Customer and the business when making decisions

  • Seek to fully understand and meet Customer needs

  • Create win-win solutions to Customer issues

  • Get work done well, on time and follow the right process

  • Drive work processes and pay close attention to detail

  • Perform multiple duties in a high energy, fast-paced working environment

  • Read, interpret and transcribe data in order to maintain accurate records

  • Lift objects that weigh as much as 25 lbs.

Education and/or Experience

  • High School Diploma, or equivalent

  • Sales and customer service experience, in an area such as retail, preferred

  • Valid Driver's License

  • Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.



Job Detail

Sales Consultant - Full Time - CARMAX
Posted: Feb 22, 2024 23:01
Merriam, KS

Job Description

7173 - Kansas City - 6801 E Frontage Rd, Merriam, Kansas, 66204

CarMax, the way your career should be!

Driven by the desire to provide an iconic customer experience

At CarMax, we ensure customers can buy the vehicles they want in a way that suits them. That demands a special kind of sales consultant: one who takes time to build relationships with customers in order to understand their true needs. Join us, and you will help each customer purchase the right car, not the most expensive one. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.

What you will do - Essential responsibilities

  • Use your knowledge of CarMax inventory to assist customers in finding a vehicle that meets their needs

  • Guide customers every step of the way, from sale or appraisal to test drives and arranging financing applications

  • Complete all relevant records and documentation to ensure smooth transactions for our customers

CarMax pays new Sales Consultants a competitive wage while training and through the first 640 hours of selling, after which commissions become the primary base of pay.

Learn and succeed as part of a team

This is a high energy sales environment where you will work as a team to meet goals and we'll give you everything you need to be successful. Auto sales experience is not necessary - we provide paid training and a personal sales mentor who is dedicated to your ongoing development. Bring us your ability to connect with people and build relationships, and we'll help you succeed. The prospects are bright for sales professionals who aspire to become mentors, managers and business leaders, and who are ready to work and learn as part of a team.

Qualifications and requirements

  • Sales and customer service experience, in an area such as retail, is preferred

  • Good listening skills and a strong customer focus

  • High level of self-motivation

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.



Job Detail

Vehicle Condition Assessor - CARMAX
Posted: Feb 22, 2024 23:01
Naperville, IL

Job Description

7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563

CarMax, the way your career should be!

General Summary :

The Vehicle Condition Assessor (VCA) position is responsible for delivering exceptional customer service by accurately collecting, recording, and communicating information about customer appraisals to Buyers, Sr. Buyers and Purchasing Managers for analysis. VCA's assist with customer transfers, complete lot merchandising activities, secure vehicles, and assist the Merchandising team with additional daily functions as needed. A VCA may also perform various wholesale auction responsibilities.

Principle Duties and Responsibilities:

- Conduct accurate vehicle condition assessments by collecting, recording, and communicating all required information (including cosmetic, specific mechanical conditions, options, etc.) about customer appraisals for a Buyer, Senior Buyer, or Purchasing Manager's analysis.

- Accurate optioning of vehicles during assessments and CarMax inventory.

- Perform quality and timely imaging of Retail and Wholesale vehicles for CarMax websites.

- Complete vehicle secures, including reading and verifying appraisal entry information for any discrepancies.

- Complete vehicle walkarounds including communicating information accurately and in a timely manner.

- Assist Merchandising Department with maintaining inventory and executing customer transfers.

- Complete final condition verifications on inventory acquired through online customer channels.

- Assist in the preparation and operation of the wholesale auction.

- Partner with Inventory and Sales Departments to conduct lot merchandising, as needed.

- Assist the Merchandising Department with various other projects and office duties, as needed.

- Assist with on-boarding of new associates.

- Complete assigned tasks independently and follow up after completion.

Job Specifications:

- Deliver exceptional customer service and work with other departments to create Iconic Customer experiences.

Ability to follow detailed, standardized processes to complete work.

- Read, interpret, and transcribe data to maintain accurate records.

- Multi-task in a high energy, fast-pace work environment.

- Speak and listen effectively when dealing with internal and external customers.

- Function effectively within other departments in a team-oriented environment.

- Successfully complete all required Workday training.

- Position requires a valid driver's license.

Working Conditions:

- Requires walking, bending, kneeling or standing for extended periods of time.

- Ability to work outdoors or in any inclement weather environment for several hours.

- Flexible work hours with shifts that may include nights, weekends, holidays.

- Requires CarMax work clothing to be worn when working in the store (acquired through CarMax World).

- Adhere to all CarMax policies including, but not limited to, Attendance, Proper Recording of Time, Asset Protection, EH&S (Environmental, Health & Safety), and Standards of Professional Appearance.

Disclaimer and Approvals:

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice. This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities. CarMax is an Equal Opportunity Employer and complies with federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, disability and other protected characteristics. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax. This at-will employment relationship will remain in effect throughout an associate's employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.



Job Detail

Business Office Associate - Lead - CARMAX
Posted: Feb 22, 2024 23:01
Wichita, KS

Job Description

7267 - Wichita - 10221 E Kellogg Dr, Wichita, Kansas, 67207

CarMax, the way your career should be!

Peer leader to Business Office Associates, responsible for processing and auditing paperwork associated with sales, leading self and others through daily business requirements, cash management, and providing exceptional customer service.

What you will do:

  • Mentors Business Office Associates, assisting them with development and training

  • Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines

  • Participates in the rotation of the -Manager on Duty- role - responsible for delegating and directing the business office work flow, answering questions related to transactions, handling customer issues/concerns and following up on delegated business office work tasks

  • Delegates and follows up on various Business Office tasks

  • Provides customer service by listening, answering customer questions and explaining paperwork process

  • Processes paperwork associated with retail automobile sales including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and titling, and auditing completed paperwork

  • Processes paperwork associated with an appraisal lane purchase including title collection calls and follow up, obtaining proper paperwork and signatures from customers and sending appropriate documentation to Corporate for funding of drafts

  • Manages cash including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security

  • Processes paperwork affiliated with the state DMV. This includes submitting paperwork necessary to title and register a vehicle for a customer after the sale

  • Clerical responsibilities including copying, filing and answering phones

  • May assist in hiring process by attending job fairs and performing interviews in partnership with a manager

Qualifications:

Work requires ability to:

  • Create and maintain a positive work environment

  • Perform supervisory tasks (preferred experience: 3 years of customer facing work; 1 year of supervisory work)

  • Delegate effectively

  • Follow up

  • Make decisions using independent and sound judgment

  • Resolve customer and associate issues

  • Read, interpret and transcribe data in order to maintain accurate records

  • Understand numeric filing system

  • Use word processing, spreadsheet and other programs, displaying intermediate PC skills

  • Multi-task in a high energy, fast-pace work environment, leading self and others through prioritization of changing daily business needs.

  • Lift objects that weigh as much as 15-20 lbs

  • Speak and listen effectively in dealing with internal and external customers in person and over the phone

  • Complete CarMax provided training on the functional areas of the Business Office, allowing for cross-training and full coverage of Business Office

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.



Job Detail

Customer Specialist - Part Time - CARMAX
Posted: Feb 22, 2024 23:01
Springfield, MO

Job Description

6152 - Springfield MO - 3344 E Cherry Street, Springfield, Missouri, 65802

CarMax, the way your career should be!

About this job

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

What you will do - Essential Responsibilities

  • Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications

  • Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals

  • Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory

  • Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards

  • Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management

  • Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

Purpose of the role

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrate exceptional communication skills

  • Display confidence in self, the product and CarMax

  • Ability to build and maintain strong relationships

  • Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun

  • Balance the needs of the Customer and the business when making decisions

  • Seek to fully understand and meet Customer needs

  • Create win-win solutions to Customer issues

  • Get work done well, on time and follow the right process

  • Drive work processes and pay close attention to detail

  • Perform multiple duties in a high energy, fast-paced working environment

  • Read, interpret and transcribe data in order to maintain accurate records

  • Lift objects that weigh as much as 25 lbs.

Education and/or Experience

  • High School Diploma, or equivalent

  • Sales and customer service experience, in an area such as retail, preferred

  • Valid Driver's License

  • Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.



Job Detail

Sales Consultant - Part Time - CARMAX
Posted: Feb 22, 2024 23:01
Merriam, KS

Job Description

7173 - Kansas City - 6801 E Frontage Rd, Merriam, Kansas, 66204

CarMax, the way your career should be!

Driven by the desire to provide an iconic customer experience

At CarMax, we ensure customers can buy the vehicles they want in a way that suits them. That demands a special kind of sales consultant: one who takes time to build relationships with customers in order to understand their true needs. Join us, and you will help each customer purchase the right car, not the most expensive one. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.

What you will do - Essential responsibilities

  • Use your knowledge of CarMax inventory to assist customers in finding a vehicle that meets their needs

  • Guide customers every step of the way, from sale or appraisal to test drives and arranging financing applications

  • Complete all relevant records and documentation to ensure smooth transactions for our customers

CarMax pays new Sales Consultants a competitive wage while training and through the first 640 hours of selling, after which commissions become the primary base of pay.

Learn and succeed as part of a team

This is a high energy sales environment where you will work as a team to meet goals and we'll give you everything you need to be successful. Auto sales experience is not necessary - we provide paid training and a personal sales mentor who is dedicated to your ongoing development. Bring us your ability to connect with people and build relationships, and we'll help you succeed. The prospects are bright for sales professionals who aspire to become mentors, managers and business leaders, and who are ready to work and learn as part of a team.

Qualifications and requirements

  • Sales and customer service experience, in an area such as retail, is preferred

  • Good listening skills and a strong customer focus

  • High level of self-motivation

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.



Job Detail

Service Consultant - CARMAX
Posted: Feb 22, 2024 23:01
Naperville, IL

Job Description

7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563

CarMax, the way your career should be!

General Summary:

Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.

Principle Duties and Responsibilities:

Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.

Assist Service/Customer Operators with incoming service calls when needed.

Accurately interview and document customer concerns.

Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).

Create repair orders, and route work to technicians or mechanical associates.

Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.

Consult with customers regarding needed repairs.

Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .

Close and invoice repair orders.

Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.

Collects service payments and manages cash including receiving and counting money.

Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. Ensure all customer concerns are addressed and resolved in a timely manner.

Job Specifications:

Work requires ability to:

Demonstrate exceptional interpersonal, communication, and customer service skills.

Demonstrate exceptional telephone etiquette and active listening skills.

Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.

Meet or exceed CarMax guidelines for customer satisfaction.

Read, interpret and transcribe data in order to maintain accurate records.

Intermediate computer skills, including spreadsheet knowledge.

Successfully work with associates in other departments within the store.

Perform multiple duties in a high-energy, fast-paced working environment.

Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.

Stay current in CarMax provided training in all areas of the Service process.

Working Conditions:

Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.

Requires walking or standing for extended periods of time.

Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.

Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.

Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.



Job Detail

Part Time Business Office Associate - CARMAX
Posted: Feb 22, 2024 23:01
Wichita, KS

Job Description

7267 - Wichita - 10221 E Kellogg Dr, Wichita, Kansas, 67207

CarMax, the way your career should be!

Provide an iconic customer experience

Ensuring today's customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. You will guide customers through the paperwork associated with vehicle sales and support the functions of all store departments. By handling administrative details for our store, you will ensure that our customers receive an iconic customer experience. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed, too.

What you will do - Essential responsibilities

  • Complete administrative tasks to support all store departments

  • Provide customer service by greeting customers and guiding them through paperwork

  • Communicate effectively with customers and business partners

  • Maintain coverage at information desk and answer multi-line phone system

Learn and succeed as part of a team

This is a high-energy office environment where you will work as a team to handle a wide range of customer interactions and make sure everything goes smoothly. Opening and closing the business office, completing financial transactions, and processing paperwork will require a high level of attention to detail. We work and learn as a team to prioritize the customer experience.

Qualifications and requirements

  • Customer service experience

  • Thrive in a fast-paced office environment

  • Good listening skills and a strong customer focus

  • Strong written and verbal communication skills

  • Basic computer skills, including word processing and spreadsheets

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.



Job Detail

Service Consultant - CARMAX
Posted: Feb 22, 2024 23:01
Merriam, KS

Job Description

7173 - Kansas City - 6801 E Frontage Rd, Merriam, Kansas, 66204

CarMax, the way your career should be!

General Summary:

Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.

Principle Duties and Responsibilities:

Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.

Assist Service/Customer Operators with incoming service calls when needed.

Accurately interview and document customer concerns.

Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).

Create repair orders, and route work to technicians or mechanical associates.

Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.

Consult with customers regarding needed repairs.

Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .

Close and invoice repair orders.

Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.

Collects service payments and manages cash including receiving and counting money.

Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. Ensure all customer concerns are addressed and resolved in a timely manner.

Job Specifications:

Work requires ability to:

Demonstrate exceptional interpersonal, communication, and customer service skills.

Demonstrate exceptional telephone etiquette and active listening skills.

Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.

Meet or exceed CarMax guidelines for customer satisfaction.

Read, interpret and transcribe data in order to maintain accurate records.

Intermediate computer skills, including spreadsheet knowledge.

Successfully work with associates in other departments within the store.

Perform multiple duties in a high-energy, fast-paced working environment.

Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.

Stay current in CarMax provided training in all areas of the Service process.

Working Conditions:

Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.

Requires walking or standing for extended periods of time.

Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.

Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.

Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.



Job Detail

Part-Time Sales Consultant - CARMAX
Posted: Feb 22, 2024 23:01
Naperville, IL

Job Description

7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563

CarMax, the way your career should be!

Driven by the desire to provide an iconic customer experience

At CarMax, we ensure customers can buy the vehicles they want in a way that suits them. That demands a special kind of sales consultant: one who takes time to build relationships with customers in order to understand their true needs. Join us, and you will help each customer purchase the right car, not the most expensive one. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.

What you will do - Essential responsibilities

  • Use your knowledge of CarMax inventory to assist customers in finding a vehicle that meets their needs

  • Guide customers every step of the way, from sale or appraisal to test drives and arranging financing applications

  • Complete all relevant records and documentation to ensure smooth transactions for our customers

CarMax pays new Sales Consultants a competitive wage while training and through the first 640 hours of selling, after which commissions become the primary base of pay.

Learn and succeed as part of a team

This is a high energy sales environment where you will work as a team to meet goals and we'll give you everything you need to be successful. Auto sales experience is not necessary - we provide paid training and a personal sales mentor who is dedicated to your ongoing development. Bring us your ability to connect with people and build relationships, and we'll help you succeed. The prospects are bright for sales professionals who aspire to become mentors, managers and business leaders, and who are ready to work and learn as part of a team.

Qualifications and requirements

  • Sales and customer service experience, in an area such as retail, is preferred

  • Good listening skills and a strong customer focus

  • High level of self-motivation

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.



Job Detail

Business Office Associate - CARMAX
Posted: Feb 22, 2024 23:01
Wichita, KS

Job Description

7267 - Wichita - 10221 E Kellogg Dr, Wichita, Kansas, 67207

CarMax, the way your career should be!

Provide an iconic customer experience - Summary:

Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.

What you will do - Essential Responsibilities:

  • Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines

  • Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process.

  • Seeks win/win solutions for the customer and partners appropriately

  • Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork

  • Processes auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow up),

payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts

  • Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with

considerations to security and loss prevention.

  • Processes paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.

  • Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedure

  • Clerical responsibilities may include, but is not limited to: copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.

  • Answers multi-line phone system, responds to callers' needs and direct calls as appropriate.

Learn and succeed as part of a team:

  • Pleasant, but noisy office environment

  • Numerous distractions and disruptions due to incoming communication

  • May require walking or standing for extended periods of time

  • Variety of work schedules with shifts that do include nights, weekends, and holidays.

  • Wear CarMax clothing (acquired through the company) at all times while working in the store

Qualifications:

Work requires ability to:

  • Read, interpret and transcribe data in order to maintain accurate records

  • Use resources and partnership to balance the needs of the customer and the business

  • Understand numeric filing system

  • Use word processing, spreadsheet and other programs, displaying intermediate PC skills

  • Ability to prioritize and multi-task in a deadline oriented environment which requires above average organizational skills and attention to detail

  • Lift objects that weigh as much as 15-20 lbs

  • Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and written

  • Complete CarMax provided training as required

  • Develop partnerships with Sales team and other departments in order to provide quality customer service

  • Maintain confidentiality of all records, files and reports within the scope of the position

  • Report Asset Protection and/or Human Resource related issues to management

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.



Job Detail

Business Office Associate - Part Time - CARMAX
Posted: Feb 22, 2024 23:01
Fort Worth, TX

Job Description

7112 - Fort Worth/Arlington - 8400 Anderson Blvd, Fort Worth, Texas, 76120

CarMax, the way your career should be!

Provide an iconic customer experience - Summary:

Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.

What you will do - Essential Responsibilities:

  • Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines

  • Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process.

  • Seeks win/win solutions for the customer and partners appropriately

  • Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork

  • Processes auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow up),

payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts

  • Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with

considerations to security and loss prevention.

  • Processes paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.

  • Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedure

  • Clerical responsibilities may include, but is not limited to: copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.

  • Answers multi-line phone system, responds to callers' needs and direct calls as appropriate.

Learn and succeed as part of a team:

  • Pleasant, but noisy office environment

  • Numerous distractions and disruptions due to incoming communication

  • May require walking or standing for extended periods of time

  • Variety of work schedules with shifts that do include nights, weekends, and holidays.

  • Wear CarMax clothing (acquired through the company) at all times while working in the store

Qualifications:

Work requires ability to:

  • Read, interpret and transcribe data in order to maintain accurate records

  • Use resources and partnership to balance the needs of the customer and the business

  • Understand numeric filing system

  • Use word processing, spreadsheet and other programs, displaying intermediate PC skills

  • Ability to prioritize and multi-task in a deadline oriented environment which requires above average organizational skills and attention to detail

  • Lift objects that weigh as much as 15-20 lbs

  • Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and written

  • Complete CarMax provided training as required

  • Develop partnerships with Sales team and other departments in order to provide quality customer service

  • Maintain confidentiality of all records, files and reports within the scope of the position

  • Report Asset Protection and/or Human Resource related issues to management

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.



Job Detail

Automotive Technician - CARMAX
Posted: Feb 22, 2024 23:01
Merriam, KS

Job Description

7173 - Kansas City - 6801 E Frontage Rd, Merriam, Kansas, 66204

CarMax, the way your career should be!

CarMax is now hiring Automotive Technicians! Start loving what you do at CarMax

Ensure every vehicle is one our customers can rely on

At CarMax, our Automotive Technicians repair and recondition cars to meet CarMax's high standards. Automotive Technicians use their skills to diagnose, fix and prepare vehicles for our customers. From repairing engines to adjusting steering and suspension and checking brakes, our Automotive Technicians bring out the best in every vehicle. And we'll help bring out the best in you too, being part of a skilled team, with a clean, modern, climate-controlled environment and production facilities for top-notch reconditioning.

You will also enjoy a generous range of company benefits including:

  • Paid time off

  • Medical / dental coverage

  • 401k with company match

  • Vehicle discount

  • Tuition reimbursement

  • and more!

What you will do - Essential responsibilities

  • Automotive Technicians diagnose, recondition and repair vehicles to ensure CarMax customers can drive away feeling safe and at ease

  • Work as part of a team to solve technical problems quickly and effectively

  • Build experience as an automotive mechanic across a wide range of domestic and foreign vehicles

  • Follow and promote our high standards of safety, cleanliness and organization

Be part of a team that cares about customers and their cars

CarMax Automotive Technicians work in a fast-paced environment where motivation is key. Working together with other Automotive Technicians you will solve problems, meet deadlines, and deliver great results. CarMax wants you to produce your best work, so we support our associates by providing the equipment you need to get the job done and the feedback that helps you get better every day. We also promote your interest in learning and development by supporting you with training to acquire new skillsets and accreditations.

Qualifications and requirements

  • Experience in one or more of the following: engine repair, steering and suspension, brakes, heating and air conditioning

  • Knowledge of health and safety compliance

  • Manual dexterity and physical stamina, lift heavy objects, and walk and stand for extended periods of time

  • Manage multiple tasks in a fast-paced environment

  • Good communication skills and attention to detail

  • Possession of a valid driver's license

  • Where required by State/Local law, maintain ASE Certifications in Steering and Suspension (A4), Brakes (A5), Heating Air Conditioning (A7), Electrical (A6), Engine Repair (A1), Manual Drive Train and Axles (A3), Engine Performance (A8), and Automatic Transmission/Transaxle (A2)

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.



Job Detail

Overnight Automotive Technician - CARMAX
Posted: Feb 22, 2024 23:01
Naperville, IL

Job Description

7122 - Naperville - 3320 Odyssey Ct, Naperville, Illinois, 60563

CarMax, the way your career should be!

Now offering a $2,500 Sign-On Bonus.

Only candidates external to CarMax who are hired will qualify to receive the sign on bonus.

CarMax is now hiring Automotive Technicians! Start loving what you do at CarMax

Ensure every vehicle is one our customers can rely on

At CarMax, our Automotive Technicians repair and recondition cars to meet CarMax's high standards. Automotive Technicians use their skills to diagnose, fix and prepare vehicles for our customers. From repairing engines to adjusting steering and suspension and checking brakes, our Automotive Technicians bring out the best in every vehicle. And we'll help bring out the best in you too, being part of a skilled team, with a clean, modern, climate-controlled environment and production facilities for top-notch reconditioning.

You will also enjoy a generous range of company benefits including:

  • Paid time off

  • Medical / dental coverage

  • 401k with company match

  • Vehicle discount

  • Tuition reimbursement

  • and more!

What you will do - Essential responsibilities

  • Automotive Technicians diagnose, recondition and repair vehicles to ensure CarMax customers can drive away feeling safe and at ease

  • Work as part of a team to solve technical problems quickly and effectively

  • Build experience as an automotive mechanic across a wide range of domestic and foreign vehicles

  • Follow and promote our high standards of safety, cleanliness and organization

Be part of a team that cares about customers and their cars

CarMax Automotive Technicians work in a fast-paced environment where motivation is key. Working together with other Automotive Technicians you will solve problems, meet deadlines, and deliver great results. CarMax wants you to produce your best work, so we support our associates by providing the equipment you need to get the job done and the feedback that helps you get better every day. We also promote your interest in learning and development by supporting you with training to acquire new skillsets and accreditations.

Qualifications and requirements

  • Experience in one or more of the following: engine repair, steering and suspension, brakes, heating and air conditioning

  • Knowledge of health and safety compliance

  • Manual dexterity and physical stamina, lift heavy objects, and walk and stand for extended periods of time

  • Manage multiple tasks in a fast-paced environment

  • Good communication skills and attention to detail

  • Possession of a valid driver's license

  • Where required by State/Local law, maintain ASE Certifications in Steering and Suspension (A4), Brakes (A5), Heating Air Conditioning (A7), Electrical (A6), Engine Repair (A1), Manual Drive Train and Axles (A3), Engine Performance (A8), and Automatic Transmission/Transaxle (A2)

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.



Job Detail