Company Detail

Job Description

4022 - Richland - 4010 Benton H. Green Blvd, Richland, Mississippi, 39218

CarMax, the way your career should be!

CarMax is now hiring Fleet Drivers! Start loving what you do at CarMax

Delivering satisfaction, every day

At CarMax, our Fleet Drivers do more than just loading and driving. Every day, our Fleet Drivers engage with vendors and associates, ensuring the best possible experience for our customers. We want to give our customers a great experience, whether they are buying or selling a vehicle and that starts with the way our Fleet Drivers collect and deliver inventory. And since we know time at home is important, we strategically develop routing to have our drivers home every night.

You will also enjoy a generous range of company benefits including:

• Paid time off

• Medical / dental coverage

• 401k with company match

• Vehicle discount

• and more!

What you will do - Essential responsibilities

• Fleet Drivers load, transport, and off-load CarMax vehicles at various locations to ensure the right vehicle is in the right place at the right time for our CarMax teams and customers

• Carry out daily equipment inspections to ensure our transport operations run smoothly and safely

• Maintain all necessary DOT logs and documentation

Be part of the team that's driving up standards

We're setting new standards for the auto industry, and that includes the challenges and rewards offered at CarMax. Driving a company-owned truck, you will transport vehicles between vendors, distribution hubs and stores. More than a Fleet Driver, you will be the face of CarMax, making the most of your strong communication and teamwork skills. In addition to true job satisfaction, you will enjoy a generous range of company benefits including paid vacation, medical and retirement plans, and car purchase discounts.

Qualifications and requirements

• Valid state-issued commercial driver's license Class A (CDL) Required, prior driving experience preferred

• Driving record with no more than 6 penalty points within the last three years

• Ability to meet DOT-mandated medical qualification requirements

• Lift heavy objects and winch transported vehicles during the loading process

• Proficiency in operating a 10-speed transmission

• Willingness to work outdoors in various weather conditions

• Good communication skills

• Primarily working in an outdoor environment; may include working at times in noisy and/or inclement weather conditions

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7165 - Cleveland East - 4900 Pointe Parkway, Warrensville Heights, Ohio, 44128

CarMax, the way your career should be!

CarMax is now hiring Fleet Drivers! Start loving what you do at CarMax

Delivering satisfaction, every day

At CarMax, our Fleet Drivers do more than just loading and driving. Every day, our Fleet Drivers engage with vendors and associates, ensuring the best possible experience for our customers. We want to give our customers a great experience, whether they are buying or selling a vehicle and that starts with the way our Fleet Drivers collect and deliver inventory. And since we know time at home is important, we strategically develop routing to have our drivers home every night.

You will also enjoy a generous range of company benefits including:

• Paid time off

• Medical / dental coverage

• 401k with company match

• Vehicle discount

• and more!

What you will do - Essential responsibilities

• Fleet Drivers load, transport, and off-load CarMax vehicles at various locations to ensure the right vehicle is in the right place at the right time for our CarMax teams and customers

• Carry out daily equipment inspections to ensure our transport operations run smoothly and safely

• Maintain all necessary DOT logs and documentation

Be part of the team that's driving up standards

We're setting new standards for the auto industry, and that includes the challenges and rewards offered at CarMax. Driving a company-owned truck, you will transport vehicles between vendors, distribution hubs and stores. More than a Fleet Driver, you will be the face of CarMax, making the most of your strong communication and teamwork skills. In addition to true job satisfaction, you will enjoy a generous range of company benefits including paid vacation, medical and retirement plans, and car purchase discounts.

Qualifications and requirements

• Valid state-issued commercial driver's license Class A (CDL) Required, prior driving experience preferred

• Driving record with no more than 6 penalty points within the last three years

• Ability to meet DOT-mandated medical qualification requirements

• Lift heavy objects and winch transported vehicles during the loading process

• Proficiency in operating a 10-speed transmission

• Willingness to work outdoors in various weather conditions

• Good communication skills

• Primarily working in an outdoor environment; may include working at times in noisy and/or inclement weather conditions

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7132 - Dulles - 45210 Towlern Pl, Sterling, Virginia, 20166

CarMax, the way your career should be!

General Summary:

At CarMax, all new managers complete a structured training program to ensure they are fully prepared to succeed in their new role. The Technician Production Manager in Training is a temporary role designed to give a newly hired external manager the tools they need to assume the role of Technician Production Manager. All Technician Production Managers in Training must successfully complete the training program before taking on the role of Technician Production Manager.

Training includes learning the following TPM principle duties and responsibilities:

• Ensures that all positions are properly staffed at all times

• Controls the flow of vehicles through the reconditioning process by proper distribution of CQI/VQI starts, parts return cars, and recheck vehicles

• Achieves daily and weekly production targets in mechanical work zone

• Maintains Tech billed hours per CQI/VQI at or below CarMax standards

• Oversees the Big Approval Process for mechanical inspection and manages vehicle priority through the use of the ERO system

• Partners with other functional areas and managers as needed to collaborate on questions regarding vehicle quality and potential kicks

• Participates and ensure compliance of all CarMax training and process initiatives

• Performs all Asset Protection and EH&S responsibilities expected in the role

• Ensures positive associate engagement through consistent use of the Associate Care and Communication (AC&C) tools, such as round tables, one-on-ones, and Compass Engagement Meetings

• Manages associate at the individual level by using Managing to the Individual (MTI) and through the consistent use of the performance management tools to include performing consistent feedback, observations, file reviews, IDPS, APRs, and performance management

• Drives team and store performance by maintaining comeback standards and QPI goals at or below company targets

• Drives team and store performance in maintaining all department metric goals

• Continually develops functional knowledge

Job Specifications:

Work requires ability to:

• Read, interpret and transcribe data in order to maintain accurate records

• Complete CarMax provided training in all areas of the production process

• Multi-task in a high energy, fast-paced work environment

• Speak, listen, and write effectively in dealing with customers and associates across departments

• 1 Year of experience as a Manager or Automotive Technician preferred

• Basic computer skills

Working Conditions:

• May require walking or standing for an extended period of time

• Combination of both indoor and outdoor environment, including working at times in noisy and/or inclement weather conditions

• Rotating schedule with shifts that will include nights, weekends, holidays, and 12-hour days

• Occasional travel for meetings, training, and special assignments

• Adheres to all CarMax Policies, including but not limited to, Asset Protection, EH&S, and Standards of Professional Appearance

Disclaimer and Approvals:

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice. This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities.

CarMax is an Equal Opportunity Employer and complies with federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, disability and other protected characteristics. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax.

This at-will employment relationship will remain in effect throughout an associate's employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

6163 - Oceanside - 3853 Plaza Drive, Oceanside, California, 92056

CarMax, the way your career should be!

General Summary:

Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes.

Principle Duties and Responsibilities:

• Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.

• Assist Customer Advisors/Service Consultants with customers when needed.

• Answer basic service department questions, schedule service appointments, route customers' calls.

• Provide written messages to the responsible party in a timely manner.

• Complete reminder calls for customers scheduled for an appointment

• Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments

• Contact customers with Repair Requests to schedule appointments

• File repair orders and all supporting documentation daily.

• Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines.

• Ensure the loaner log and dealer tags are always in compliance with audit requirements.

Job Specifications:

• Accountable to Associate 1 Competency Model

• Demonstrate exceptional interpersonal, communication, and customer service skills.

• Demonstrate exceptional telephone etiquette and active listening skills.

• Execute Retail Service Standardized Work

• Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.

• Maintain or exceed the CarMax guidelines for customer satisfaction.

• Read, interpret and transcribe data in order to maintain proper records.

• Intermediate computer skills including spreadsheet knowledge.

Customer Operator Job Description

• Successfully work with associates in other departments within the store.

• Perform multiple duties in a high-energy, fast-paced working environment.

• Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.

• Stay current in CarMax provided training in all areas of the Service process.

• Possess intermediate computer skills

Working Conditions:

• Primarily indoor environment; may include working at times in noisy conditions.

• May require sitting or standing for extended periods of time.

• Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.

• Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.

• Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The hourly rate for this position is:

$19.25 - $19.25

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.

• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits (http://apps.bswift.com/portal/carmax) website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7284 - Rivergate - 2353 Gallatin Pike N, Madison, Tennessee, 37115

CarMax, the way your career should be!

General Summary:

Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes.

Principle Duties and Responsibilities:

• Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.

• Assist Customer Advisors/Service Consultants with customers when needed.

• Answer basic service department questions, schedule service appointments, route customers' calls.

• Provide written messages to the responsible party in a timely manner.

• Complete reminder calls for customers scheduled for an appointment

• Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments

• Contact customers with Repair Requests to schedule appointments

• File repair orders and all supporting documentation daily.

• Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines.

• Ensure the loaner log and dealer tags are always in compliance with audit requirements.

Job Specifications:

• Accountable to Associate 1 Competency Model

• Demonstrate exceptional interpersonal, communication, and customer service skills.

• Demonstrate exceptional telephone etiquette and active listening skills.

• Execute Retail Service Standardized Work

• Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.

• Maintain or exceed the CarMax guidelines for customer satisfaction.

• Read, interpret and transcribe data in order to maintain proper records.

• Intermediate computer skills including spreadsheet knowledge.

Customer Operator Job Description

• Successfully work with associates in other departments within the store.

• Perform multiple duties in a high-energy, fast-paced working environment.

• Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.

• Stay current in CarMax provided training in all areas of the Service process.

• Possess intermediate computer skills

Working Conditions:

• Primarily indoor environment; may include working at times in noisy conditions.

• May require sitting or standing for extended periods of time.

• Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.

• Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.

• Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7194 - Albuquerque - 5500 Alameda Blvd NE, Albuquerque, New Mexico, 87113

CarMax, the way your career should be!

General Summary:

Under general supervision, responsible for completing cosmetic inspections, final quality inspections, as well as vehicle cleaning, paint touch-up, wet sanding, and buffing of CarMax used, new, and customer vehicles according to CarMax standards.

On an as needed basis, responsible for Reconditioning Associate and Reconditioning Associate I duties including but not limited to, zone maintenance, prep for delivery, vehicle receiving, inventory scanning, vehicle movement (both on and off lot), basic vehicle detailing including car wash, wash bay, interior cleaning/vacuuming and exterior cleanliness.

Principle Duties and Responsibilities:

• Execute standardized work processes as defined at established pace time

• Participate in problem solving and continuous improvement activities with team

• Participate in training of new associates with guidance of Reconditioning Associate Lead

• Perform various cosmetic reconditioning, cleaning and repair processes including, but not limited to: Paint touch up, wet sanding and buffing according to CarMax standards

• Complete Cosmetic Inspections

• Complete Final Quality Inspections

• Ensure work place cleanliness and organization in accordance with CarMax 5S standards

• Identify defects and most appropriate repair methods according to CarMax standards

• Provide auction support

• Drive vehicles on and off lot

• Provide outstanding customer service at all times

• Complete duties as assigned by Leads and Managers

Job Specifications:

Position requires the following pre-requisites and ability:

• Complete all training on-line and hands-on, including KRONOS Training for Hourly Associates

• Accountable to Associate 1 Competency Model

• Meet Reconditioning Associate and Reconditioning I Performance Standards

• Successful completion of Reconditioning Associate, Reconditioning Associate I and II Workstation Certifications

• Read, interpret and transcribe data in order to maintain accurate records

• Perform multiple duties in a high-energy, fast-paced environment

• Perform manual tasks at a specific pace for a specific period of time

• Lift objects that weigh as much as 50lbs

• Speak and listen effectively in dealing with customers/associates, both in person and over the phone

• Complete CarMax provided training in all functional areas of the inventory process, allowing for cross-training and full coverage of the inventory and detail area

Working Conditions:

• Indoor and outdoor environment; may include working at times in noisy and/or inclement weather conditions.

• Walking or standing for extended periods of time.

• Wears CarMax clothing (acquired through company) at all times working in the store.

• Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.

• Adhere to all CarMax policies including Attendance, Asset Protection, Integrity and Standards of Professional Appearance.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7972 - Kansas City CEC - 17300 W. 119th Street, Olathe, Kansas, 66061

CarMax, the way your career should be!

Provide an iconic customer experience

As a Customer Experience Consultant, you will be the vital link between a customer's at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.

What you will do - Essential responsibilities

• Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase

• Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs

• Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.

• Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience

• Mentor others as your skillset expands

• Achieve sales targets while providing an iconic customer experience

• Acquire the Automotive Sales Persons License in specific states - may require testing and travel as some states request physical presence to apply for the license.

Customer Experience Consultants receive an hourly rate, and after their training, have the opportunity to earn a performance-based sales incentive in addition to their hourly rate.

Learn and succeed as part of a team

This is a high-energy sales environment where you will work as a team to meet goals. We will give you everything you need to be successful. We're not your average call center. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We work and learn as a team and the prospects are bright for sales professionals who aspire to become mentors, managers and business leaders.

Qualifications and requirements

• Sales and customer service experience, in an area such as retail, is preferred

• Thrive in a fast-paced sales environment

• Good listening skills and a strong customer focus

• High level of self-motivation to achieve performance goals

• Strong written and verbal communication skills

• Ability to learn and master new technologies; strong computer skills

• Open availability for shifts that may include nights, weekends, and holidays

• Must be open to shifting schedules two times per year according to needs of the business

• Hybrid role with requirement for working on site one day per week

• Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7663 - Ellicott City - 8901 Executive Center Rd, Ellicott City, Maryland, 21043

CarMax, the way your career should be!

General Summary:

Under general supervision, responsible for assisting technicians with determining the correct part number(s), locating parts, receiving parts into inventory, distributing parts to customers (both internal and external), proper documentation of all transactions, returning incorrect/defective parts to vendors, inventory control and maintenance, OSHA/EPA compliance, and exceptional customer service.

Principle Duties And Responsibilities:

• Provide customers (both internal and external) with the correct part(s) for their vehicle.

• Locate and receive shipment of parts.

• Receive parts into inventory.

• Maintain the parts inventory for neatness, accuracy (cycle counts), and correct stocking levels.

• Control service supplies to minimize waste.

• Allocate parts in the AutoMation system.

• Return incorrect and/or defective parts to parts vendor or manufacturer.

• Meet all requirements of OSHA/EPA guidelines.

• Provide exceptional customer service at all times.

• Complete duties as assigned by Leads and Managers.

Job Specifications:

Position requires the following pre-requisites and ability:

• Accountable to Associate 1 Competency Model

• Complete Supply Associate Workstation Certifications

• Read, interpret and transcribe data in order to maintain accurate records.

• Demonstrate intermediate computer skills , including spreadsheet knowledge.

• Work with and through other associates and vendors

• Perform multiple duties in a high-energy, fast-paced working environment.

• Lift objects that weigh as much as 50 lbs.

• Understand numeric filing system.

• Speak and listen effectively in dealing with customers/associates, both in person and over the phone.

• Complete CarMax provided training including, but not limited to new associate training - Operations, KRONOS training, and parts process specific training

Working Conditions:

• Primarily indoor work environment; may include working at times in noisy and/or inclement weather conditions.

• Requires walking or standing for extended periods of time.

• Wears CarMax clothing (acquired through company) at all times working in the store.

• Follows all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper w aste disposal in required areas

• Adhere to all CarMax policies including Attendance, Asset Protection, Integrity and Standards of Professional Appearance.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220

CarMax, the way your career should be!

As a Product Design Intern at CarMax, you will be responsible for translating complex consumer and business needs into simple, seamless and desirable customer experiences. Throughout the duration of the Internship program, you will have the support of a mentor and be a critical part of a x-functional product team, leveraging Lean UX tools and techniques to gather customer insight, translate learnings into hypotheses and create testable prototypes. In other words, you will be doing the everyday work of a product designer and have the benefit of a real working knowledge of product design tools and techniques, as well as product team rituals, roles and culture.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Create intuitive and elegant product design solutions that solve complex consumer problems and drive business results

• Communicate solutions to your product team in a manner that simplifies complexity and generates excitement

• Participate in user experience research to understand consumer needs, opportunities and pain points to continually inform an iterative design and discovery process

• Collect and synthesize qualitative and quantitative research to inform and validate design decisions

• Create visual artifacts to articulate, inform and validate ideas with consumers and stakeholders (prototypes, wireframes, sketches, journey maps, personas, etc.)

• Collaborate and partner with Product Managers, Designers, Analysts and Developers throughout the discovery, design and development process

QUALIFICATIONS:

• Understand how to ideate and design product experiences for a range of customer contexts and canvas sizes

• Passion for technology and design, and the drive to stay on top of industry trends and best practices

• Persuasive communicator - able to explain complex or intangible concepts to stakeholders at all levels

• Good listener - weighs input from multiple perspectives when forming opinions and recommendations

• Collaborative and team oriented work approach

• Ability to convert ideas quickly into design artifacts

• Strong critical thinking and analysis skills

• Experience with and/or exposure to Lean UX methods and Agile development processes a plus

EDUCATION/EXPERIENCE:

• BA/BS degree with a focus in product or a UX Design Related Certificate Program preferred, experience and/or visual design

• Portfolio or work samples showcasing design methods, creativity, and depth of thought coupled with fluency in best practices for UX Design, Visual Design, Prototyping and Front End Development

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220

CarMax, the way your career should be!

Position Description: **

As a Product Manager Summer Intern for CarMax you will have the opportunity to shadow a CarMax Senior Product Manager and also lead your own Product Team over 10-weeks to create an innovative digital product for our customers. Throughout the internship you will be supported by a cross-functional team of mentors that will help ensure the success of your team and your personal development. At the end of the internship you will have launched a live product, identified and solved a problem for our customers or Associates, and had the opportunity to lead and work with a talented and diverse team of fellow CarMax Interns and Associates.

Who we are looking for: **

We are seeking innovative leaders that are passionate about wanting to create world-class digital experiences for our customers. Product Manager Intern candidates should have an entrepreneurial drive, be ready to motivate and inspire a cross-functional team, and have a strong desire to be continuously learning, discovering, and improving. Product Managers at CarMax are problem solvers that strive to deeply understand our customers, use qualitative and quantitative data to uncover opportunities, and aren't afraid to consider multiple solutions to a problem. It's OK if you don't know all the answers - humility and experimentation are key aspects to success. Be prepared to grow your skillset as you are supported by industry leading experts in the fields of Design, Technology, Data Science, and Product.

**

As a Product Manager Intern, you will spend your time: **

• Acquiring and growing your knowledge of the customer through interviews, surveys, and observations

• Learning the CarMax organization and how digital products can create business value for the company

• Working alongside an existing product team, you will lead a team of Designers, Engineers, and Analysts to create a digital product that solves a customer problem

• Communicating with key leaders from across different areas of the business

• Ensuring a successful launch of your digital product

• Measuring and monitoring the key analytics of your product post-launch

• Participating in the larger CarMax internship program with the opportunity to participate in trainings, attend fun events, meet Senior Executives, and network within the business.

Desired Education and Experience: **

• Actively pursuing a Bachelors, Masters or post-graduate degree with a focus in Business Management, Product Management, Technology, or related field

• Prior eCommerce or Agile work experience a plus, but not required

Work Authorization:

Applicants must be currently authorized to work in the United States on a full-time basis.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220

CarMax, the way your career should be!

The Senior Delivery Manager is responsible for delivery of product, initiative, and/or platform teams. The associate will have direct responsibility for ceremonies/rituals, stakeholder communication, resource allocation, budget, and metrics, if applicable. The Sr. Delivery Mgr is responsible for guiding product/initiative teams, removing obstacles, gaining consensus, and providing positive and developmental feedback. The associate proactively seeks to improve processes, procedures, tools, and methodology. This associate will play an active role in training and mentoring junior delivery managers. Product/Initiative outcomes, team engagement, and customer satisfaction will be a key metric for measuring success.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Leads delivery of complex products/initiatives for teams that may also include business stakeholders, supporting IT teams, creative teams, vendors, and consultants through all phases of the software development life cycle

Responsible for facilitating Agile team ceremonies/rituals and effectively guiding resources to achieve goals

- Responsible for adhering to the current project and/or product management methodology while influencing best practices, process improvements, and procedures

- Coach and mentor team members in the execution of project and/or product management activities and agile techniques; accountable for success of products and/or initiatives

- Serve as a primary problem solver for any issues, roadblocks, and risks; maintaining responsibility for their resolution. Servant leader for the team.

- Effectively create and deliver presentations and reports to management team, communicating product and/or initiative status

- Drive the decision making process amongst stakeholders, ensuring product/initiative needs and solution options are presented and understood

- Train and mentor others in managing multiple large initiative and/or product teams simultaneously

QUALIFICATIONS:

Ability to communicate with and influence a variety of audiences including product managers, IT developers, business analysts, business partners, stakeholders, and senior management

Must have strong cross-functional teamwork skills

Ability to observe business situations, recognize roadblocks, and deliver solutions

Ability to influence and indirectly manage team members to meet initiative and/or product deliverables

Proven ability to adapt to changing priorities while consistently meeting deadlines with accuracy

Ability to lead, partner with and challenge peer groups

Excellent verbal and written communication skills

Strong analytical and problem solving skills; able to identify areas of improvement and make sound recommendations to solve problems

Excellent organizational and time management skills

Effective at handling multiple concurrent large projects

Ability to work independently with minimum supervision, and proceed on own good judgment

Understands and champions, coaches and mentors on Agile practices where appropriate

EDUCATION and/or EXPERIENCE:

- Bachelor's Degree

- 5+ years practicing/heavy involvement

- Digital/IT Experience

- Specialties: Agile, Lean, Scrum, Kanban

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!

Part time Guard

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7108 - Ft. Lauderdale - 7420 W State Road 84, Davie, Florida, 33317

CarMax, the way your career should be!

General Summary:

Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes.

Principle Duties and Responsibilities:

Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.

Assist Customer Advisors/Service Consultants with customers when needed.

Answer basic service department questions, schedule service appointments, route customers' calls. Provide written messages to the responsible party in a timely manner.

Complete reminder calls for customers scheduled for an appointment

Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments

Contact customers with Repair Requests to schedule appointments File repair orders and all supporting documentation daily.

Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines. Ensure the loaner log and dealer tags are always in compliance with audit requirements.

Job Specifications:

Accountable to Associate 1 Competency Model

Demonstrate exceptional interpersonal, communication, and customer service skills.

Demonstrate exceptional telephone etiquette and active listening skills.

Execute Retail Service Standardized Work

Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.

Maintain or exceed the CarMax guidelines for customer satisfaction.

Read, interpret and transcribe data in order to maintain proper records.

Intermediate computer skills including spreadsheet knowledge.

Service Operator Job Description

Successfully work with associates in other departments within the store.

Perform multiple duties in a high-energy, fast-paced working environment.

Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.

Stay current in CarMax provided training in all areas of the Service process.

Possess intermediate computer skills

Working Conditions:

Primarily indoor environment; may include working at times in noisy conditions.

May require sitting or standing for extended periods of time.

Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.

Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.

Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.

Disclaimer and Approvals:

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice. This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities.

CarMax is an Equal Opportunity Employer and complies with federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, disability and other protected characteristics. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax.

This at-will employment relationship will remain in effect throughout an associate's employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7116 - Gulf Freeway - 13100 Gulf Fwy, Houston, Texas, 77034

CarMax, the way your career should be!

General Summary:

Under limited Supervision, responsible for providing customer service and helping to meet individual and store Appraisal Buy goals.

Principle Duties and Responsibilities:

• Providing exceptional service throughout the customer's experience.

• Establishing rapport quickly, with all types of customers, demonstrating confidence in your role and the CarMax appraisal process

• Communicating effectively both in-person and over the phone to discover the customer's motivation to sell their car and follow up with customers still deciding.

• Serving as an advocate for CarMax by sharing what makes us the smart choice.Facilitating steps of the appraisal process, such as discovery, delivering appraisal offer, and overcoming objections.The ability to cope with pressure, difficult situations and bounce back to present the same positive and energetic experience to the next customer and everyone after that.

• Maintaining a working knowledge of CarMax products and appropriately transitioning customers to the proper team if additional opportunities are discovered

• Collecting and transcribing data in order to accurately input information for the appraisal offer.

• Seeking out opportunities for self-development, participating in training, and welcoming and acting on feedback.

• Working in a fast-paced environment, with a high level of energy to engage with multiple customers an hour.

• Building and maintaining strong relationships and demonstrating excellent teamwork.

• Ability to follow up and re-engage with customers to stay in continuous contact with them.

• Building and maintaining strong relationships and demonstrating excellent teamwork.

Job Specifications:

Work requires ability to:

• Deliver exceptional customer service

• Read, interpret and transcribe data in order to maintain accurate records

• Multi-task in a high energy, fast-pace work environment

• Speak and listen effectively when dealing with internal and external customers

• Complete CarMax provided training and attend scheduled meetings

Working Conditions:

• Pleasant but busy at times noisy sales floor

• Requires walking, bending or standing for extended periods of time

• Ability to work outdoors or in any inclement weather for several hours

• Flexible work hours with shifts that may include nights, weekends, holidays

• Requires CarMax work clothing to be worn at all times when working in the store (acquired through online uniform store)

• Primarily working in an outdoor environment; may include working at times in noisy and/or inclement weather conditions

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

6042 - Cool Springs - 4075 Mallory Lane, Franklin, Tennessee, 37067

CarMax, the way your career should be!

General Summary:

Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes.

Principle Duties and Responsibilities:

• Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.

• Assist Customer Advisors/Service Consultants with customers when needed.

• Answer basic service department questions, schedule service appointments, route customers' calls.

• Provide written messages to the responsible party in a timely manner.

• Complete reminder calls for customers scheduled for an appointment

• Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments

• Contact customers with Repair Requests to schedule appointments

• File repair orders and all supporting documentation daily.

• Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines.

• Ensure the loaner log and dealer tags are always in compliance with audit requirements.

Job Specifications:

• Accountable to Associate 1 Competency Model

• Demonstrate exceptional interpersonal, communication, and customer service skills.

• Demonstrate exceptional telephone etiquette and active listening skills.

• Execute Retail Service Standardized Work

• Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.

• Maintain or exceed the CarMax guidelines for customer satisfaction.

• Read, interpret and transcribe data in order to maintain proper records.

• Intermediate computer skills including spreadsheet knowledge.

Customer Operator Job Description

• Successfully work with associates in other departments within the store.

• Perform multiple duties in a high-energy, fast-paced working environment.

• Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.

• Stay current in CarMax provided training in all areas of the Service process.

• Possess intermediate computer skills

Working Conditions:

• Primarily indoor environment; may include working at times in noisy conditions.

• May require sitting or standing for extended periods of time.

• Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.

• Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.

• Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

6075 - Easton - Nazareth - 3835 Easton-Nazareth Hwy, Easton, Pennsylvania, 18045

CarMax, the way your career should be!

General Summary:

Under general supervision, performs mechanical and cosmetic repairs on customer and internal CarMax vehicles in accordance with all standards described in the CarMax Certified Quality Inspection Process and the Retail Repair Process. Additionally, performs all customer contact functions during repairs as defined by CarMax -Voice of Customer- processes, orders and maintains parts and supply inventories and properly uses and maintains all CarMax Tools and Equipment to support the store operations.

Principle Duties and Responsibilities:

• Execute CarMax Standardized work

• Engine Repair

• Advance engine performance and drivability

• Electrical systems repair

• Manual drivetrain and axlerepair

• Brake diagnosis and repair

• Steering andsuspension repairs including 4-wheel alignments

• Heating and air conditioning repair

• Inspect vehicles per CarMax Quality Standards when needed.

• Maintain workplacecleanliness and organization in accordance with CarMax 5S standards

• Maintain, repair, and clean shop equipment

• Interact with all customers in a friendly, service oriented manner

• Consult with servicecustomers regarding neededrepairs

• Reviewrepair orders for work performed and accuracy of all labor, parts and sublet documentation for billing

• Close and invoice repair orders

• Explain all recommendations/repairs/service/maintenance performed to ensure customerunderstanding

• Collect service payments and managescash including receiving and counting money

• Locate and receive shipments of parts

• Receive parts into inventory

• Maintain theparts inventory for neatness, accuracy (cycle counts), and correct stocking levels

• Control service supplies to minimize waste

Additional Responsibilities May Include:

• Provide general support to store operations to maintain vehicle inventoryand meet quality standards

• Support salesby helping to assess vehicle conditionduring the condition assessment process, prepping sold vehicles for delivery, and receiving and processing vehicles beingtransferred into or out of inventory

• Set up and coordinate handling of vehicles with on lot and off lot sublet vendorswhen the needed work cannot be performed in house

Job Specifications:

Work requires ability to:

• New Associate Orientation Training - Operations

• Kronos Training for HourlyAssociates

• Refrigerant Recycling License

• Where required by State/Local law, maintain ASE Certifications in Steering and Suspension (A4), Brakes(A5),Heating AirConditioning (A7), Electrical (A6),Engine Repair (A1), Manual Drive Train and Axles (A3) , and Engine Performance (A8)

• Read, interpret and transcribe data in order to maintain accurate records

• Required to perform multiple duties in a high-energy, fast-paced environment

• Lift objects that weigh as much as50 pounds

• Speak and listen to customers/associates, both in person and over the phone

• Demonstrateattention to detail and have manual dexterity in both armsand hands

• Monitorshop compliance withCarMax, O.S.H.A., and EPA standards

• Demonstrateexceptional interpersonal, communication, and customer service skills

• Demonstrateexceptional telephone etiquette and active listeningskills

Working Conditions:

• Combination of both office and outdoorenvironment; may include working at times in noisy and/or inclementweather conditions.

• May requirewalking orstanding for an extended period of time.

• Flexible work hours with shifts that may include nights, weekends, and holidays.

• WearCarMax clothing (acquired through company) at all times working in the store.

• Follow allCarMax, O.S.H.A., and EPA standards including the useof Personal Protective Equipment, and properwaste disposal in requiredareas.

• Adhere to all CarMax policies including Attendance,Asset Protection, Integrity and Uniformpolicies.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7971 - Phoenix CEC - 1515 W. 14th Street, Tempe, Arizona, 85281

CarMax, the way your career should be!

About this job

Ensure a world-class customer experience

At CarMax, we want to disrupt our industry by empowering customers to buy a car on their own terms. As a Trainer in our Customer Experience Centers, you will be at the forefront of this process, developing contact center associates to create iconic experiences for our customers. Our Trainers prepare, conduct, and evaluate new hire training for the CarMax omni channel sales contact center. You will have a direct impact on improving the performance of our business and ensuring iconic experiences for our customers as they buy or sell the vehicle they want, in a way that's right for them.

What you will do - Essential responsibilities

• Facilitate 1-8 week new hire training sessions for varying contact center associates inclusive of policies and procedures, technical, and soft skill training

• Drive learning through a variety of delivery methods to develop participant skill sets; classroom instruction, on-line learning, and role plays

• Effective classroom management through active student engagement, coaching, mentoring, performance management, and providing appropriate feedback

• Partner with site leadership and support partners on new hire performance during and after training

• Exhibit a commitment to continuous learning. This includes pursuing development activities and opportunities to obtain additional expertise and strengthen core skills, building and improving job-related knowledge and leadership skills, seeking feedback from others and maintaining focus to continue the learning cycle

• Partner with peers, leaders, and others for program improvements, new program development, administrative support, resource requests as needed

Purpose of the role

Improve customer experience with every interaction

Your excellent facilitation and platform skills, including the ability to disseminate content effectively and engage all participants, will set our newly hired Customer Experience Center associates up for success. Additionally, your initiative and creative approaches to problem solving will support training innovation and improvements across the CEC network. Your ability to absorb and facilitate timely and accurate information in a fast paced, ever evolving environment is key.

Qualifications and requirements

• College degree preferred

• 3-5 years classroom facilitation and/or curriculum design/delivery or similar experience (Preferred)

• 1-3 years contact center and/or consultative sales experience a plus

• Sound understanding of adult learning techniques, best practices in training design and delivery, blended learning methodologies and industry best practice

• Excellent verbal and written communication skills

• Proficiency with Microsoft Word, PowerPoint, Teams and Excel

About CarMax (DO NOT UPDATE)

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinkingaround the way cars are bought and soldhas helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Ouramazing team of more than 25,000 associates work together to deliver iconic customer experiences.Along the way,we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and areone of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7104 - Norcross - 1975 Beaver Ruin Rd, Norcross, Georgia, 30071

CarMax, the way your career should be!

CarMax is now hiring Automotive Technicians! Start loving what you do at CarMax

Ensure every vehicle is one our customers can rely on

At CarMax, our Automotive Technicians repair and recondition cars to meet CarMax's high standards. Automotive Technicians use their skills to diagnose, fix and prepare vehicles for our customers. From repairing engines to adjusting steering and suspension and checking brakes, our Automotive Technicians bring out the best in every vehicle. And we'll help bring out the best in you too, being part of a skilled team, with a clean, modern, climate-controlled environment and production facilities for top-notch reconditioning.

You will also enjoy a generous range of company benefits including:

• Paid time off

• Medical / dental coverage

• 401k with company match

• Vehicle discount

• Tuition reimbursement

• and more!

What you will do - Essential responsibilities

• Automotive Technicians diagnose, recondition and repair vehicles to ensure CarMax customers can drive away feeling safe and at ease

• Work as part of a team to solve technical problems quickly and effectively

• Build experience as an automotive mechanic across a wide range of domestic and foreign vehicles

• Follow and promote our high standards of safety, cleanliness and organization

Be part of a team that cares about customers and their cars

CarMax Automotive Technicians work in a fast-paced environment where motivation is key. Working together with other Automotive Technicians you will solve problems, meet deadlines, and deliver great results. CarMax wants you to produce your best work, so we support our associates by providing the equipment you need to get the job done and the feedback that helps you get better every day. We also promote your interest in learning and development by supporting you with training to acquire new skillsets and accreditations.

Qualifications and requirements

• Experience in one or more of the following: engine repair, steering and suspension, brakes, heating and air conditioning

• Knowledge of health and safety compliance

• Manual dexterity and physical stamina, lift heavy objects, and walk and stand for extended periods of time

• Manage multiple tasks in a fast-paced environment

• Good communication skills and attention to detail

• Possession of a valid driver's license

• Where required by State/Local law, maintain ASE Certifications in Steering and Suspension (A4), Brakes (A5), Heating Air Conditioning (A7), Electrical (A6), Engine Repair (A1), Manual Drive Train and Axles (A3), Engine Performance (A8), and Automatic Transmission/Transaxle (A2)

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!

Build your success on ours

Come join our Talent Acquisition team and help us grow! In our fast-paced, effective, and quality driven environment, you'll be supporting the growth of our CarMax [insert business area] teams. Everyone's contribution counts in delivering a great experience for customers so your attention to detail and team skills will be highly valued. You'll benefit from being part of a team that respects and shares experience and knowledge. We'll bring out the best in you as you bring in the best to CarMax.

What you will do - Essential responsibilities

Under the direction of the Manager- Talent Acquisition, this position will support and execute recruiting for all assigned positions. This will include the development and execution of effective recruiting strategies; the development of strong partnerships with hiring managers, candidates, and teammates; and the delivery of an iconic candidate and customer experience.

• Develop and execute effective recruiting strategies in partnership with Manager; proactively sourcing and identifying passive and active candidates through a variety of sourcing strategies and presenting a diverse slate of candidates whose qualifications align with the job qualifications

• Schedule and conduct phone interviews with candidates

• Coordinate the onsite interview process through partnership with business partners and hiring managers

• Build strong partnerships with hiring managers to drive recruiting processes. This includes clear and timely communication over the phone, through email and/or face-to-face meetings

• Guide CarMax hiring managers through the interview/hiring process to ensure fair and consistent candidate selection methods. Partner with Manager to answer challenging and/or new questions that arise

• Build strong relationships with candidates, and serve as their primary point-of-contact through the CarMax recruiting process

• Accurately manage candidates through the recruiting workflow in CarMax's applicant tracking system

• Attend and participate in company-wide activities associated with personal, professional and organizational development

Purpose of the role

The primary responsibility of the Recruiter I will be to support recruiting functions for Field Recruiting. This will involve sourcing, reviewing applications/resumes, conducting interviews, and scheduling successful candidates for final interviews with the Management team. Other responsibilities include extending offers and other administrative duties.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience and Prerequisites:

• Must be local to Richmond, VA

• At least 6 months of recruiting experience required

• Ability to set and manage one's own priorities, and adjust to change in direction from manager

• Strong organizational skills and attention to detail

• Ability to communicate in a clear and timely fashion over the phone, through email and/or face-to-face meetings

• Proven track record of successfully building and maintaining strong relationships

• Ability to work a flexible schedule to support workload across multiple time zones

Work Location and Arrangement:This role will be based out of the Richmond, VA and have a Hybrid work arrangement.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!

Build your success on ours

Come join our Talent Acquisition team and help us grow! In our fast-paced, effective, and quality driven environment, you'll be supporting the growth of our CarMax [insert business area] teams. Everyone's contribution counts in delivering a great experience for customers so your attention to detail and team skills will be highly valued. You'll benefit from being part of a team that respects and shares experience and knowledge. We'll bring out the best in you as you bring in the best to CarMax.

What you will do - Essential responsibilities

Under the direction of the Manager- Talent Acquisition, this position will support and execute recruiting for all assigned positions. This will include the development and execution of effective recruiting strategies; the development of strong partnerships with hiring managers, candidates, and teammates; and the delivery of an iconic candidate and customer experience.

• Develop and execute effective recruiting strategies in partnership with Manager; proactively sourcing and identifying passive and active candidates through a variety of sourcing strategies and presenting a diverse slate of candidates whose qualifications align with the job qualifications

• Schedule and conduct phone interviews with candidates

• Coordinate the onsite interview process through partnership with business partners and hiring managers

• Build strong partnerships with hiring managers to drive recruiting processes. This includes clear and timely communication over the phone, through email and/or face-to-face meetings

• Guide CarMax hiring managers through the interview/hiring process to ensure fair and consistent candidate selection methods. Partner with Manager to answer challenging and/or new questions that arise

• Build strong relationships with candidates, and serve as their primary point-of-contact through the CarMax recruiting process

• Accurately manage candidates through the recruiting workflow in CarMax's applicant tracking system

• Attend and participate in company-wide activities associated with personal, professional and organizational development

Purpose of the role

The primary responsibility of the Recruiter I will be to support recruiting functions for Field Recruiting. This will involve sourcing, reviewing applications/resumes, conducting interviews, and scheduling successful candidates for final interviews with the Management team. Other responsibilities include extending offers and other administrative duties.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience and Prerequisites:

• Must be local to Richmond, VA

• At least 6 months of recruiting experience required

• Ability to set and manage one's own priorities, and adjust to change in direction from manager

• Strong organizational skills and attention to detail

• Ability to communicate in a clear and timely fashion over the phone, through email and/or face-to-face meetings

• Proven track record of successfully building and maintaining strong relationships

• Ability to work a flexible schedule to support workload across multiple time zones

Work Location and Arrangement:This role will be based out of the Richmond, VA CarMax Corporate and have a Hybrid work arrangement.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220

CarMax, the way your career should be!

About this job

Store Applications is a grouping of Value Streams that are responsible for all of the applications required to manage and execute the in-store experience for 200+ locations at CarMax. The in-store CarMax experience spans the entire customer journey; from customer inception to Sales to CarMax's loyalty programs. These teams operate within the Agile Framework and deliver continuous value to each of the Value Streams. These teams will help drive the bottom-line sales of a growing Fortune 500 company. As part of these Value Streams, CarMax is looking for a Senior Quality Engineer to work directly with Agile development teams to ensure quality software is delivered to our associates and customers.

Job Description

Senior Quality Engineer

About this job

Store Applications is a grouping of Value Streams that are responsible for all of the applications required to manage and execute the in-store experience for 200+ locations at CarMax. The in-store CarMax experience spans the entire customer journey; from customer inception to Sales to CarMax's loyalty programs. These teams operate within the Agile Framework and deliver continuous value to each of the Value Streams. These teams will help drive the bottom-line sales of a growing Fortune 500 company. As part of these Value Streams, CarMax is looking for a Senior Quality Engineer to work directly with Agile development teams to ensure quality software is delivered to our associates and customers.

What you will do - Essential Responsibilities

• Participates in all Agile ceremonies for Team

• Plans and executes tests to cover functional, integration, compatibility and regression needs and reports back findings to the Team

• Helps lead test automation effort, advocating for automation and contributes to framework design and suggests process improvements

• Reviews automated test runs, reports out on automated test execution and coverage statuses, and maintains broken automated tests

• Works with various areas of the business, grasp their processes and learn how they work together

• Understands complex problems, develops solutions and can communicate to both people inside and outside of their team

• Uses and modifies existing libraries / tools for automation testing

• Creates test strategies and plans for team and assists other teams when needed

• Identifies new tools or processes for adoption

• Writes general documentation regarding QE processes and tools

• Develops key quality metrics and reports to stakeholders in the organization

Purpose of the role

The Senior Quality Engineer is an essential role in the software development life cycle and ensures only properly tested software is released to production. A flawless customer experience is our top priority and this role plays a major part in that company goal. By designing and executing properly prepared test cases (both manual and automated) and working closely together with the entire agile team, this goal is achievable. This position focuses on both the agile team as well as the QE organization.

Qualifications and Requirements

• 5+ years of experience in software quality assurance

• Strong understanding of Web services, databases

• Strong backgroundin test automation with front end and back end automation tools

• Strong oral/written communication, presentation, and organizational skills

• Strong interpersonal and communication skills for driving strategic initiatives through large and diverse organizations

• Ability to work within multiple work streams at one time

• Preferred Experience:

• NodeJS

• Selenium / WebDriverIO / Playwright

• API/Integration test automation

• Education:

• Bachelor's Degree in Computer Science, Decision Science, Engineering, Statistics, or a related field, or equivalent alternative education, skills, and/or practical experience is required

Work Location and Arrangement:This role will be based out of the Richmond, VA Technology Innovation Center and have a Hybrid work arrangement

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will be considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

6025 - Columbus GA - 6463 Veterans Parkway, Columbus, Georgia, 31909

CarMax, the way your career should be!

General Summary:

Under general supervision, responsible for interior cleaning/vacuuming, exterior cleaning, paint touch up, wet sanding buffing and Final Quality Inspections of CarMax used, new, and customer vehicles.

On as needed basis, responsible for zone maintenance, prep for delivery, vehicle receiving, inventory scanning, vehicle movement (both on and off lot), cleanliness of facility, and providing customer service.

Principal Duties and Responsibilities:

• Merchandising - Ensure daily maintenance and security of the display areas and work-in-progress zones

• Prep vehicles for delivery to customers and for transfer

• Secure and receive vehicles that are shipped to CarMax

• Complete the daily scanning of the vehicle inventory

• Complete Final Quality Inspections

• Perform paint touch up, wet sanding and buffing

• Execute standardized work as defined

• Provide Auction Support

• Responsible for work place cleanliness and organization in accordance with CarMax 5S standards

• Coordinate work performed by vendors

• Drive vehicles on and off lot

• Complete wash & vacuums for customer and loaner vehicles

• Perform basic vehicle detailing according to CarMax standards for used, new, and customer vehicles

• Provide outstanding customer service to both internal and external customers

• Complete duties as assigned by Managers

Job Specifications:

Position requires the following pre-requisites and ability:

• New Associate Orientation Training - Operations

• Accountable to Associate 1 Competency Model

• Complete Kronos Training for Hourly Associates

• Complete Reconditioning Associate I Workstation Certifications (satellite applicable activities)

• Read, interpret and transcribe data in order to maintain accurate records

• Perform multiple duties in a high-energy, fast-paced environment

• Lift objects that weigh as much as 50lbs

• Speak and listen effectively in dealing with customers/associates, both in person and over the phone

• Complete CarMax provided training in all functional areas of the inventory process, allowing for cross-training and full coverage of the inventory and detail area

Working Conditions:

• Indoor and outdoor environment; may include working at times in noisy and/or inclement weather conditions.

• Requires walking or standing for extended periods of time.

• Wears CarMax clothing (acquired through company) at all times working in the store.

• Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.

• Adhere to all CarMax policies including Attendance, Asset Protection, Integrity and Standards of Professional Appearance.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7264 - Fresno - 7180 N Palm Ave, Fresno, California, 93650

CarMax, the way your career should be!

CarMax is now hiring Automotive Technicians! Start loving what you do at CarMax

Ensure every vehicle is one our customers can rely on

At CarMax, our Automotive Technicians repair and recondition cars to meet CarMax's high standards. Automotive Technicians use their skills to diagnose, fix and prepare vehicles for our customers. From repairing engines to adjusting steering and suspension and checking brakes, our Automotive Technicians bring out the best in every vehicle. And we'll help bring out the best in you too, being part of a skilled team, with a clean, modern, climate-controlled environment and production facilities for top-notch reconditioning.

You will also enjoy a generous range of company benefits including:

• Paid time off

• Medical / dental coverage

• 401k with company match

• Vehicle discount

• Tuition reimbursement

• and more!

What you will do - Essential responsibilities

• Automotive Technicians inspect, recondition and repair vehicles to ensure CarMax customers can drive away feeling safe and at ease

• Work as part of a team to solve technical problems quickly and effectively

• Build experience as an automotive mechanic across a wide range of domestic and foreign vehicles

• Follow and promote our high standards of safety, cleanliness and organization

Be part of a team that cares about customers and their cars

CarMax Automotive Technicians work in a fast-paced environment where motivation is key. Working together with other Automotive Technicians you will solve problems, meet deadlines, and deliver great results. CarMax wants you to produce your best work, so we support our associates by providing the equipment you need to get the job done and the feedback that helps you get better every day. We also promote your interest in learning and development by supporting you with training to acquire new skillsets and accreditations.

Qualifications and requirements

• Experience in one or more of the following: engine repair, steering and suspension, brakes, heating and air conditioning

• Knowledge of health and safety compliance

• Manual dexterity and physical stamina, lift heavy objects, and walk and stand for extended periods of time

• Manage multiple tasks in a fast-paced environment

• Good communication skills and attention to detail

• Possession of a valid driver's license

• Where required by State/Local law, maintain ASE Certifications*

• In California, for Certified Technicians (Mechanical Associate 4) maintain ASE Certification in Engine Repair (A1), Steering and Suspension (A4), Brakes (A5), and Heating Air Conditioning (A7)

In California, for Master Certified Technicians (Mechanical Associate 5) maintain ASE Certification in Engine Repair (A1), Transmission/Transaxle (A2), Manual Drive Train and Axles (A3), Steering and Suspension (A4), Brakes (A5), Electrical (A6), Heating Air Conditioning (A7) and Engine Performance (A8).

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The hourly rate for this position is:

$25.73 - $33.34

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.

• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits (http://apps.bswift.com/portal/carmax) website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7132 - Dulles - 45210 Towlern Pl, Sterling, Virginia, 20166

CarMax, the way your career should be!

Provide an iconic customer experience - Summary:

Under general direction from the Business Operations Manager, this position is responsible for assisting all store managers in the hiring and onboarding processes. Additional responsibilities include providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.

What you will do - Essential Responsibilities:

• Coordinate employment process for job applicants visiting the CarMax location. This includes but is not limited to:

• Partner with hiring team members and job applicants to obtain scheduling availability

• Confirm schedules for hiring team and provide supplemental paperwork to hiring team members

• Provide supplemental paperwork to job applicants prior to interview day

• Update job applicant status and information in Workday

• Maintain job applicant files

• Greet job applicants who are visiting location for interviews

• Respond to general inquiries from job applicants

• Coordinate all new associate orientation. This includes but is not limited to:

• Ensure that all new associate documentation is completed accurately and timely (i.e., I9s, dispute resolution agreement, etc.)

• Set up and maintain associate personnel files

• Key all new associates into Workday

• Train new associate on clocking in and out of Kronos

• Set up and train new associate in use of Workday Learning and ensure all Workday training is completed

• At the discretion of the Business Operations Manager or Manager on Duty in the Business Office, Associate will also perform Business Office functions including but not limited to:

• Provide customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process.

• Seek win/win solutions for the customer and partners appropriately

• Process paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork

• Process auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow up), payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts

• Manage multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and loss prevention.

• Process paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.

• Mentor new Business Office Associates, as well as train other store departments on Business Office processes and procedures

• Clerical responsibilities may include, but is not limited to: copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.

• Answer multi-line phone system, respond to callers' needs and direct calls as appropriate.

Learn and succeed as part of a team:

• Pleasant, but noisy office environment

• Numerous distractions and disruptions due to incoming communication

• May require walking or standing for extended periods of time

• Variety of work schedules with shifts that do include nights, weekends, and holidays

• Wear CarMax clothing (acquired through the Company) at all times while working in the store

Qualifications:

Work requires ability to:

• Read, interpret, and transcribe data in order to maintain accurate records

• Use resources and partnership to balance the needs of the customer and the business

• Understand numeric filing system

• Use word processing, spreadsheet and other programs, displaying intermediate PC skills

• Ability to prioritize and multi-task in a deadline oriented environment which requires above average organizational skills and attention to detail

• Lift objects that weigh as much as 15-20 lbs

• Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and written

• Develop partnerships with Sales team and other departments in order to provide quality customer service

• Maintain confidentiality of all records, files and reports within the scope of the position

• Complete CarMax provided training as required

• Report Asset Protection and/or Human Resource related issues to management

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7112 - Fort Worth/Arlington - 8400 Anderson Blvd, Fort Worth, Texas, 76120

CarMax, the way your career should be!

General Summary:

The Buyer-in-Training (BIT) position is the required entry-level position into CarMax's Merchandising department. Under general supervision, BITs are responsible for acquiring and managing CarMax's extensive used car inventory through the successful completion of Customer appraisal assessments

and appraisal offers, coordinating on-site Wholesale Auctions, and attending various regional auctions as assigned. BITs will spend approximately 4-6 months completing a comprehensive training program under the supervision of a Manager that educates them on vehicle basics, market analytics, and

offsite behaviors.

Principle Duties and Responsibilities:

Ability to independently evaluate and negotiate current market prices, understand and assess vehicle damage and subsequent costs involved, and make financially sound purchasing and pricing decisions for the company through customer assessments and offers, offsite auctions, or

online venues.

Conduct vehicle appraisal offers, coordinate on-site Wholesale Auctions, and attend offsite auctions as assigned.

Conduct accurate vehicle condition assessments by collecting, recording, and communicating all required information.

Deliver exceptional customer service and work with other departments to create Iconic Customer experiences.

Support the execution and sustainment of new store procedures, processes, and technology platforms.

Utilize technology to effectively collaborate with team members at other locations.

Execute initiatives and fundamentals, including Offer Role and Offsite.

Successfully complete the Buyer-in-Training program.

Qualifications:

Work requires ability to:

Make independent judgments regarding important business decisions involving the purchase and pricing of CarMax's vehicle inventory.

Demonstrate successful communications skills with both internal and external Customers. This entails speaking and listening effectively during interactions with our retail and wholesale Customers, external vendors, and interactions with store Associates in group and individual settings.

Analyze market data and complete paperwork accurately while making quick, confident decisions.

Demonstrate a proven track record of successful Associate Development for self and others through achievement-oriented goal setting, career

planning, and focused execution.

Be a champion for change in a team-oriented environment.

Multi-task in a high-energy, fast-paced work environment.

Position requires a valid Driver's License..

Requirements:

Flexibility to work in an indoor/outdoor environment, ability to walk or stand for long periods of time and be able to work in any inclement weather condition for several hours.

Flexible work hours with shifts that may include nights, weekends, holidays, and overnight travel within a scheduled 40-hour workweek (8-hour workday).

Wear CarMax clothing (acquired through the company) always while working in the stores and maintain a professional appearance in accordance with the Standards of Professional Appearance Policy for Offsite and Auction attendance while working at Offsite Auctions.

Adhere to all CarMax policies and procedures, including, but not limited to, the Code of Business Conduct, Culture of Integrity Policy, Asset Protection, EH&S (Environmental Health & Safety), and Standards of Professional Appearance Disclaimer and Approvals:

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice. This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities.

CarMax is an Equal Opportunity Employer and complies with federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, disability, and other protected characteristics. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the Associate or CarMax. This at-will employment relationship will remain in effect throughout an Associate's employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the Associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX